Is DrFirst Down Right Now? Discover if there is an ongoing service outage.

Some customers may experience intermittent performance issues with E-Prescribing Desktop (Rcopia) at this time. Our engineers are aware and working to resolve this as soon as possible.

We are currently investigating an issue impacting DrFirst's Myndshft platform due to a global outage affecting Google Cloud services, specifically Firebase. At this time, Myndshft users may be unable to log in or access services due to failures in Google authentication (IDP, Google Cloud, Firebase). Other DrFirst systems do not appear to be affected. We are closely monitoring the situation and will provide updates as more information becomes available.

We are currently experiencing an outage with our medical eligibility verification services due to connectivity issues with our third party vendor. This is impacting Electronic Prior Authorization functionality within Myndshft. Impact: Medical eligibility verification is currently unavailable, and customers may experience service interruptions with Electronic Prior Authorization requests. Status: Our engineering team is actively working with our third party vendor to resolve this issue as quickly as possible. We will provide updates as they become available. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full service.

Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

Monitoring indicates this issue has been resolved as of 1630 PM ET. We have requested a postmortem from the vendor and will share findings as received.

Initial monitoring suggests the issue is resolved, and we're working with our vendor to confirm resolution and obtain details about the root cause.

Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

Monitoring indicates this issue has been resolved as of 1630 PM ET. We have requested a postmortem from the vendor and will share findings as received.

Initial monitoring suggests the issue is resolved, and we're working with our vendor to confirm resolution and obtain details about the root cause.

Some customers may experience intermittent performance issues while sending prescription at this time.Our engineers are aware and working with third party vendor to resolve this as soon as possible.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

DrFirst is performing system maintenance in our staging environment on Friday, May 30, 2025, beginning at 9:00 AM ET.There is no anticipated interruption in services during this scheduled maintenance window.For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.The DrFirst Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Thursday, May 29th, beginning at 4:00 pm ET. During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.The DrFirst Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

DrFirst is performing system maintenance in our staging environment on Thursday, May 29, 2025, beginning at 1:00 PM ET.There is no anticipated interruption in services during this scheduled maintenance window.For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.The DrFirst Team

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

DrFirst has been notified by KASPER, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in Kentucky, that they will be performing scheduled maintenance in their production environment on Wednesday, May 28th, beginning at 7:00 pm ET. During the scheduled maintenance window, users will be unable to access PDMP (Prescription Drug Monitoring Program) data due to a full service outage. This includes both the integrated PDMP access within your EHR and the KASPER PDMP web portal.For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.The DrFirst Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

DrFirst has been notified by CURES, the third-party vendor supporting our Prescription Drug Monitoring Program (PDMP) integration in California, that they will be performing scheduled maintenance in their production environment on Wednesday, May 28th, beginning at 4:00 pm ET.During this maintenance window, users may experience slowness or intermittent service interruptions when accessing PDMP data.For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.The DrFirst Team

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

DrFirst is performing system maintenance in our staging environment on Wednesday, May 28, 2025, beginning at 1:00 PM ET.There is no anticipated interruption in services during this scheduled maintenance window.For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.The DrFirst Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our chat feature will be unavailable starting at 4:45 PM ET for approximately 15 minutes though it may take longer. Thank you for your patience! Please use our other support channels in the meantime.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

DrFirst is performing system maintenance in our production environment on Wednesday, May 21, 2025, beginning at 10:00 PM ET.There is no anticipated interruption in services during this scheduled maintenance window.For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.The DrFirst Team

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

DrFirst is performing system maintenance in our production environment on Wednesday, May 21, 2025, beginning at 10:00 PM ET.There is no anticipated interruption in services during this scheduled maintenance window.For any questions, please go to help.drfirst.com or contact your DrFirst Channel Manager.The DrFirst Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Nebraska. We are working with our partner and will keep this page updated

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Nebraska. We are working with our partner and will keep this page updated

This incident has been resolved.

We are continuing to investigate this issue.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some customers may experience intermittent performance issues with EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

Customers may currently experience intermittent performance issues, including delays in message responses from pharmacies. Our engineers are actively working with the third-party vendor to resolve the issue as quickly as possible.

We are currently awaiting additional details from the vendor regarding the timeline. They have confirmed that the issue has been resolved. We’ve requested a postmortem to gain a better understanding of the root cause and will share any relevant updates as they become available.

Customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently experiencing an issue where MedHx Companion users may receive duplicate emails. Our team is actively investigating the issue and working with the email services to restore normal delivery times as quickly as possible.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing email delivery delays that may impact users attempting to access the MedHx Companion application—particularly those waiting for login or verification emails. Our team is actively investigating the issue and working with the email services to restore normal delivery times as quickly as possible

This incident has been resolved.

Our third party support vendor is currently experiencing issues with Messaging/Chat at this time. We are working to resolve the issue with them directly and will keep this page updated. In the meantime, we suggest opening a support ticket if you need assistance.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Some customers may experience delays or failures in electronically sending prescriptions to pharmacies. Non-controlled substances may be sent via backup fax to ensure timely dispensing. Our engineers are actively investigating and working toward a resolution. We will provide updates as more information becomes available. We appreciate your patience and apologize for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may experience intermittent performance issues with EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

We are currently aware of intermittent performance issues affecting some customers using the Rcopia Partner Portal. Our engineers are actively investigating and working to resolve the issue as quickly as possible.

This incident has been resolved.

Some customers may experience intermittent performance issues with Rcopia, iPrescribe & EPCS at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

DrFirst Support Phone system may not be accessible for some customers at the moment due to a 3rd Party incident. We are currently investigating this issue with our vendor and will provide an update as soon as possible. Please log any support request via help.drfirst.com Thank you for your patience.

This incident has been resolved.

Prescriptions are electronically routing successfully. The system is experiencing a delay in updating prescription statuses back from Surescripts. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some customers may be experiencing slowness with Rcopia at this time. Prescriptions are sending. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Some customers may experience a delay with prescription routing with Rcopia at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Some customers may experience intermittent performance issues/slowness with Rcopia Region 3 at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Customers using Rcopia may experience issues accessing PDMP Patient Reports for the state Tennessee. We are working with our partner and will keep this page updated with the current status.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Some customers may experience intermittent performance issues while sending prescription at this time. Our engineers are aware and working with third party vendor to resolve this as soon as possible.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Some customers may experience intermittent performance issues with MedHx at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some customers may experience intermittent performance issues with Rcopia at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

IDP is currently experiencing an issue, which may affect your ability to authenticate or access services through the IDP. We are working with our 3rd Party vendor to resolve this as quickly as possible.

This incident has been resolved.

Some customers may experience intermittent performance issues with Rcopia at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Some customers may experience intermittent performance issues with Backline at this time. Our engineers are aware and working to resolve this as soon as possible.

The intermittent connectivity issue reported by our third-party prescribing network, which may have affected the routing of prescriptions, has been resolved. The following services supported by this third-party network may have been impacted: - Eligibility and Formulary - E-Prescribing - Medication History for Ambulatory, Population Health and Acute This is due to a CrowdStrike update that is impacting many systems worldwide. There is no security impact to the DrFirst or the third-party vendor network as a result of this incident. Legend prescriptions have been sent via fax in states where it is applicable. Controlled substance prescriptions would be marked as undeliverable and the provider will need to manually resend. If time is important, the prescriber should be directed to use other means, e.g., call the pharmacy. We are continuing our production monitoring to ensure that this does not resurface. Thank you for your patience.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Some customers may experience intermittent performance issues with Rcopia Region 2 within Staging at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

Per ID.me, a fix has been implemented and the ID.me team is monitoring the results.

We are continuing to work on a fix for this issue.

Per ID.me, the issue has been identified to be related to a database platform event and the team is working to resolve the issue.

Customers may experience issues accessing ID.Me. We are working with our partner and will keep this page updated.

This incident has been resolved.

The Rcopia Region 5 issue has been resolved as of 10:32 AM ET and we are monitoring results. Thank you for your patience and understanding.

The issue has been identified and a fix is being implemented.

We are continuing to investigate the issue. We understand the impact this is having on your experience and appreciate your patience as we work to resolve this as quickly as possible. We will provide further updates as soon as we have more information. Thank you for your understanding.

Some customers may experience intermittent performance issues with Rcopia at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

Some customers may experience intermittent performance issues with Rcopia at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

Our 3rd-Party service is experiencing latency and timeout errors with e-Prescribing in Canada (Production & Staging Environments). Our 3rd-Party technical teams are working on a resolution. Updates will be provided as we receive them.

This incident has been resolved.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois. We are working with our partner and will keep this page updated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available. We are working with our partner and will keep this page updated.

We are pleased to inform you that the issue regarding registering provider users within the Partner Portal has been successfully resolved. Thank you for your patience and understanding as we worked to address this matter.

The issue has been identified and a fix is being implemented.

Current Partners may be experiencing issues with registering provider users within the Partner Portal at this time. Our team is investigating this issue and we will update as soon as we have more information.

This incident has been resolved.

Our third-party vendor is actively investigating the issue affecting the delivery of messages to our staging environment. We appreciate your patience during this time, and we are committed to providing you with regular updates as soon as they become available.

Our third-party vendor is actively investigating the issue affecting the delivery of messages to our staging environment. We appreciate your patience during this time, and we are committed to providing you with regular updates as soon as they become available.

Our third-party vendor is actively investigating the issue affecting the delivery of messages to our staging environment. We appreciate your patience during this time, and we are committed to providing you with regular updates as soon as they become available.

We have identified an issue with our 3rd party pharmacy network vendor which is impacting our Staging environment. As a result, messages sent in the staging environment are currently failing. We are actively working with our 3rd party vendor to address this issue. **We are not aware of any Production impact at this time**

This incident has been resolved.

Customers may experience issues accessing Patient Searches via PDMP reports for the state of Illinois. Maryland should be resolved. We are working with our partner and will keep this page updated.

Customers may experience issues accessing Patient Searches via PDMP reports for the state Illinois and Maryland. We are working with our partner and will keep this page updated.

This incident has been resolved.

3rd party issue has been identified and a fix has been implemented. We are monitoring the results.

3rd party vendor continues to resolve the issue.

3rd party vendor continues to resolve the issue.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Some customers may experience inability to send controlled substance prescriptions electronically when using OneSpan hard tokens. This is an issue with our 3rd party vendor and they are working to resolve it as quickly as possible. Users who have Symantec hard or soft tokens are not affected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some EPCS Affiliates may not be able to prescribe at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some customers may be experiencing issues with progressing past the EPCS signing screen at this time. Our team is aware and we will provide an update to this issue shortly.

This incident has been resolved.

Some customers may experience intermittent performance issues with Rcopia Staging environment in Region 2 at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Wisconsin customers may experience issues accessing PDMP patient reports. We are working with our partner to get this issue resolved and will keep this page updated.

This incident has been resolved.

Customers utilizing JEM may experience the inability to prescribe a small number of controlled substances until an automatic drug database update completes. JEM middleware has an automatic update feature that will self-resolve missing medications from the drug database. Automatic updates are pre-scheduled, and the majority of customers will be resolved by 11/22 2AM ET. No action is required by customers. Rcopia portal integrations, Rcopia standalone users, iPrescribe are resolved. We are actively monitoring the issue for all clients.

A fix has been implemented and we are monitoring the results.

We have identified the issue and we are working urgently to resolve.

We have identified the issue and we are working urgently to resolve.

We have identified the issue and we are working urgently to resolve.

We have identified the issue and we are working urgently to resolve.

We are continuing to work on a fix for this issue.

Some customers may experience missing medications when using the search feature in Rcopia and iPrescribe. Our engineers are working to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to implement a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

Some customers may experience slowness with Rcopia at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Third-Party continues to investigate the issue.

Third-Party continues to investigate the issue.

Third-Party has reverted back to investigating the issue.

The issue has been identified and a fix is being implemented.

Third-Party continues to investigate the issue.

We are continuing to investigate this issue.

Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available. We are working with our partner and will keep this page updated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may experience intermittent performance issues with EPCS, Rcopia & iPrescribe at this time. Our engineers are aware and working to resolve this as soon as possible.

EMERGENCY system maintenance complete to fix Internet Service Provider issue. Issue is resolved.

We will be performing EMERGENCY system maintenance today, November 6, 2023, starting at 2:00 PM ET to 3:00 PM ET to counter the vendor ISP issue. We will continue to provide updates as progress is made.

We continue to work with the vendor regarding their Internet Service Provider issue. We appreciate your patience at this time and will continue to provide information as progress is made.

Our team has determined that this issue is related to an issue with our Internet Service Provider vendor. We continue to work with the vendor. We appreciate your patience at this time and will continue to provide information as progress is made.

Our team has determined that this issue is related to an issue with our Internet Service Provider vendor.

Our team is continuing to work through the issues related to slowness in Rcopia & MedHx. We will continue to provide updates as progress is made.

Our team is continuing to work through the issues related to slowness in Rcopia. We will continue to provide updates as progress is made.

Our team is still investigating the issues related to Rcopia slowness. We appreciate your patience at this time and will continue to provide information as progress is made.

Some customers may experience intermittent performance issues with Rcopia at this time. Our engineers are aware and working to resolve this as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Customers may experience issues accessing Patient Searches via PMP gateway and PDMP reports might not be available. We are working with our partner and will keep this page updated.