Is DonorPerfect Down Right Now? Check if there is a current outage ongoing.

We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms are continuing to process without interruption. This is a high priority for our development team and they are actively working on trying to resolve it. We apologize for any inconvenience this might be causing you. We will keep you posted with updates here.

We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms are continuing to process without interruption. This is a high priority for our development team and they are actively working on trying to resolve it. We apologize for any inconvenience this might be causing you. We will keep you posted with updates here.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing maintenance to our DonorPerfect servers, Friday May 31st, starting at 9pm ET. This maintenance is expected to take about 2 hours. During this period, you may experience connectivity issues when accessing DonorPerfect. Your Online Forms (both New & Classic) will remain operational and continue processing donations without any disruptions. However, Classic Online Form builder will not be accessible. Automatic downloads for both New & Classic Online Forms may experience delays in downloading. Thank you for your patience as we work to improve DonorPerfect!

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Tonight, May 30th at 5 PM EST, we will be deploying an update to DonorPerfect to address an issue that was introduced in our most recent release. This maintenance is estimated to last approximately 20 minutes. During the maintenance window, you may experience intermittent connectivity issues for about 10 minutes. Your DonorPerfect Online forms, both new and classic, will continue to process without disruption. Thank you for your patience and understanding as we improve DonorPerfect.

After monitoring for a time we haven't experienced any additional slowness. Thank you for your patience and understanding!

A fix has been implemented and we are monitoring the results

We are currently investigating some slowness when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

After monitoring for a time we haven't experienced any additional slowness. Thank you for your patience and understanding!

A fix has been implemented and we are monitoring the results

We are currently investigating some slowness when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

In product Chat Support is now functioning as intended. Thank you for your patience!

We are currently experiencing an issue with our in product Chat Support solution for DonorPerfect, we are working hard to resolve the issue. In the mean time you can still access Chat Support through our Community site. Go to (?)Help > Knowledgebase > Click on your user name in the top right corner and select Chat Support > then Chat Now. We appreciate your patience as we work to restore this service.

This incident has been resolved.

We are currently experiencing an issue with our in product Chat Support solution for DonorPerfect, we are working hard to resolve the issue. In the mean time you can still access Chat Support through our Community site. Go to (?)Help > Knowledgebase > Click on your user name in the top right corner and select Chat Support > then Chat Now. We appreciate your patience as we work to restore this service.

This incident has been resolved. Thank you for being a DP user!

We are currently investigating some slowness and timeout errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

This incident has been resolved. All emails that were queued should at this time be delivered. Thank you for your patience and being a DP user!

Our email delivery provider has identified the issue that was causing emails not to be delivered affecting DonorPerfect, Online Forms, and ReadySetAuction. They believe they have implemented a fix for this and all emails should begin being queued and delivered, this includes receipts and confirmation emails. We are monitoring the progress of these emails and will continue to keep you updated with any further information we learn.

Our email delivery provider is currently investigating an issue where some emails are not being delivered. This includes emails from DonorPerfect, Online Forms and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated emails. This is a top priority and they are working hard to resolve this. As soon as we know more we will update here. We apologize for any inconvenience this has caused.

This incident has been resolved. Thank you for being a DP user!

We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms should be still continuing to process without interruption. This is a high priority and we apologize for any inconvenience this might be causing you. We will keep you posted with updates here.

This is resolved and you should now be able to access our chat support team directly in DonorPerfect. Thank you for being a DonorPerfect user!

We are currently experiencing an issue with our in product Chat Support solution for DonorPerfect, we are working hard to resolve the issue. In the mean time you can still access Chat Support through our Community site. Go to (?)Help > Knowledgebase > Click on your user name in the top right corner and select Chat Support > then Chat Now. We appreciate your patience as we work to restore this service.

On Friday, April 4th, we implemented a fix to help mitigate traffic on our servers. We have been monitoring the results and haven't seen additional critical errors since. Thank you for your patience and understanding while we worked hard to improve the performance of DonorPerfect.

We are continuing to investigate the root cause that has been impacting performance for DonorPerfect systems. Tomorrow, April 4th at 9pm Eastern, we will be completing maintenance that we believe will positively impact performance and help resolve the slowness and intermittent errors. We apologize for the time and impact this has had on your organization. We appreciate your patience and are working to actively ensure DonorPerfect is stable for all users!

We are continuing to investigate intermittent errors and slowness when navigating in DonorPerfect and completing tasks. We apologize for any inconvenience. This is a top priority that we are working hard to resolve. We will keep you updated here.

We are currently investigating intermittent errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

After monitoring for a time we haven't experienced any additional slowness or timeout errors. Thank you for your patience and understanding!

A fix has been implemented and we are monitoring the results. thanks for your patience as we worked to resolve this issue!

We are currently investigating some slowness and timeout errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

After monitoring the applied fix over the last several days we haven't experienced any additional timeout errors. We are confident that our fix was successful. Thank you for your patience and understanding.

Our team has deployed a fix that is helping to ease the slowness while they continue to investigate ways to further reduce recurrence. At this time we have seen our systems return to normal response times and are monitoring all systems to ensure they stay responsive.

Our team has identified the issue that is causing these timeout errors. We are working on implementing a fix to help alleviate this soon. Thank you for your patience, and we will keep you updated here!

We are currently investigating various timeout errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

This incident has been resolved and DonorPerfect Community is now active!

We are currently investigating an issue where DonorPerfect Community is unable to be accessed. Your DonorPerfect database and Online Forms remain operational and working as expected. We will keep you updated as soon as we learn more. Thank you for your patience.

This incident is resolved. Thank you for being a DP user!

A fix has been implemented and we are monitoring the results.

We're investigating reports of intermittent slowness navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an error that is appearing when trying to login or navigate the RSA control center. We are also seeing an error when attempting to view the event website. This is a high priority for our team and we will keep you updated here.

This incident has been resolved. Thank you for being a DP user!

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue. We are seeing clients experience intermittent errors throughout DonorPerfect. We are working hard to resolve this and will update you here.

We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms should be still continuing to process without interruption. This is a high priority and we apologize for any inconvenience this might be causing you. We will keep you posted with updates here.

This incident has been resolved. Thank you for your patience and being a DonorPerfect user!

We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms should be still continuing to process without interruption. This is a high priority and we apologize for any inconvenience this might be causing you. We will keep you posted with updates here.

We haven't seen any additional errors when attempting to upload or delete images from the ReadySetAuction control center. We are confident that this issue is fully resolved. Thank you for your patience and understanding while we worked to address this issue.

Thank you for your patience. We have received an update from our vendor that they implemented a fix on their end. Images are now uploading without error. We haven't seen any additional errors but will continue to monitor the issue here.

We have identified an issue causing an error when uploading images in the ReadySetAuction Control Center. This issue is caused by an outage with one of our third-party vendors. Our team is actively working with the vendor to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will keep you updated here!

All emails are continuing to arrive at Microsoft mailboxes without any issue. Thank you again for bearing with us as we identified this issue and worked to resolve it. Have a happy Thanksgiving!

After an intervention from our partner, we are once again seeing emails deliver successfully to all email providers. We are keeping an eye on the emails being sent from DonorPerfect and Online Forms to make sure they continue to deliver successfully. Thank you for your patience as we worked to resolve this.

We have currently identified an issue where emails from both DonorPerfect and Online Forms are being blocked from being delivered to Microsoft emails (Hotmail, Outlook, Live, etc.). We have been working with our email provider closely to resolve this. This is a high priority issue that we are monitoring closely. We apologize for any inconvenience and will keep you updated here.

A fix has been identified and implemented for this issue. We thank you for your patience and understanding as we addressed this matter.

We are continuing to investigate the issue where a small number of confirmation emails are not sending through Online Forms Classic. We have learned that this is isolated to Online Forms Classic and not affecting Drag-n-Drop (New) Forms. We are still seeing this primarily only on confirmation emails where there are multiple BCC's. This is a high priority issue that we are continuing to research and investigate. We thank you for your patience as we work to resolve this.

We are currently investigating an issue where some confirmation emails are not sending from Online Forms both Classic and New (Drag-n-Drop). We are seeing incidents primarily where the BCC email does not send. This is a high priority issue and we are actively researching and trying to resolve this. As soon as we have more information we will post here.

After monitoring the issue, we have observed no further delays. We also deployed a fix to ensure scheduled reports are now sent without delay. Thank you for your patience and understanding as we worked to resolve these issues.

We have implemented a fix and are actively monitoring the results. Gifts are now downloading successfully from DonorPerfect Online forms. Scheduled reports are sending, with a delay of about an hour. Most pending Monthly Giving batches have also been processed. If you have a monthly giving batch that is currently showing a status of pending, please do not attempt to reprocess it at this time. Thank you for your patience and understanding. We will keep you updated here.

We are currently investigating delays with the downloading of processed gifts from DonorPerfect Online Forms, the processing of Monthly Giving batches, and the immediate sending of emailed or scheduled reports. We are working hard to identify the root cause of these issues. If you have a monthly giving batch that is currently showing a status of pending, please do not attempt to reprocess it at this time. Thank you for your patience and understanding. We will keep you updated here.

After monitoring, we have determined that the fix was successful, and we are now seeing prompt delivery of emails. Thank you for your patience and understanding throughout this process.

We have applied a fix and are closely monitoring the results. We are still seeing delays with email delivery for some email service providers. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department, where we can assist you and provide you with the steps to log in to DP. Thank you for your patience and understanding. We will keep you updated here.

We have identified the cause of the email delivery delays and are actively working on a fix. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department, where we can assist you and provide you with the steps to log in to DP. Thank you for your patience and understanding. We will keep you updated here.

We are currently investigating a delivery delay for some emails sent through DonorPerfect and our suite of products. Please know that our team is working hard to identify the root cause and resolve this delay. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department, where we can assist you and provide you with the steps to log in to DP. Thank you for your patience and understanding. We will keep you updated here

We have implemented a solution to address the login and loading issues with DonorPerfect Online Forms Drag and Drop Builder. After monitoring the results, we haven't detected any new errors. If you are still encountering problems with loading the forms builder, please try clearing your browser’s cache and cookies. If you need assistance with this process, feel free to contact our support team, and we’ll be happy to help. Thank you for your patience and understanding as we worked to resolve this issue.

We are currently investigating an issue where the DonorPerfect Online Forms Builder (Drag and Drop Forms) is not loading when navigating to Apps > Online Forms > Drag and Drop Builder. Our team is actively working to resolve this. In the meantime, you can try clearing your cache and cookies or using an alternative browser. Your online donation forms are still processing donations during this time. We appreciate your patience and will provide updates here as soon as possible.

This incident has been resolved and we are seeing the successful delivery of our emails without delay. Thank you for your patience and for being a DonorPerfect user!

We are continuing to monitor for any further issues.

We have implemented a fix to ensure that emails sent from DonorPerfect, RSA and DP Online Forms are being delivered. We are seeing successful delivery of emails for most email service providers. However, we are still seeing delays with delivery for the Microsoft family (Hotmail, MSN, Live, Outlook, etc.). We are closely monitoring this and will keep you updated here. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department where we can assist you and provide you the steps to get logged in to DP. Thank you for your patience while we monitor this.

We have identified the issue that is causing a delay in MFA emails being delivered. We are currently working on resolving this as a top priority. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department where we can assist you and provide you the steps to get logged in to DP. We also identified the issue that was causing email receipts to fail and have implemented a fix. We are now seeing email receipts being delivered successfully. We will continue to monitor this, however if you had an email receipt fail during this time you will need to send it again. You can check the status under Receipts> Email Receipt History> All. We apologize for any inconvenience and we will keep you updated with what we learn.

We have identified the issue that is resulting in MFA emails not being delivered. We are currently working on resolving this as a top priority. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department where we can assist you and provide you the steps to get logged in to DP. We have also identified an issue where some Email Receipts being sent by DP from Receipts, Monthly Giving, and the Thank Donor option on the Gift Screen are failing to send. As soon as we know more we will update you here. We apologize for any inconvenience and we will keep you updated with what we learn.

We are currently investigating an issue where some Multi-factor Authentication (MFA) Emails are not being delivered. This is a top priority and we are working hard to resolve this. If you are not currently receiving an email with the MFA Code, please do not request further codes. Please contact our support department where we can assist you and provide you the steps to get logged in to DPO. We apologize for any inconvenience and we will keep you updated with what we learn.

We have not encountered any further issues or errors with the delivery of MFA emails. Thank you for your patience and understanding as we worked diligently to implement a solution that ensures consistent email delivery

We implemented another fix and are beginning to see MFA emails being delivered again. If you previously experienced a delay, Please try again. Please note, there is a chance these emails may be routed to your junk or spam folder, so be sure to check there if you don't receive the email promptly. Thank you for your continued patience while we worked through this issue.

We are currently investigating an issue where some Multi-factor Authentication Emails are not being delivered. This is a top priority and we are working hard to resolve this. As soon as we know more we will update here. We apologize for any inconvenience this has caused.

We implemented a fix and are happy to report that MFA emails are now being successfully delivered. If you previously experienced a delay, we encourage you to try again. Please note, there is a chance these emails may be routed to your junk or spam folder, so be sure to check there if you don't receive the email promptly. Thank you for your patience and understanding as we resolved this issue.

We are seeing Multi-Factor Authentication (MFA) emails successfully sent and delivered through our email service. We are continuing to investigate the root cause of this issue. Thank you for your understanding and patience while we work through and will keep you updated here.

We are currently investigating an issue where some Multi-factor Authentication Emails are not being delivered. This is a top priority and we are working hard to resolve this. As soon as we know more we will update here. We apologize for any inconvenience this has caused.

We received confirmation from Constant Contact that they successfully resolved the "username can not be found" error. We have been monitoring logins and Constant Contact syncs and have not seen any additional errors. If you happened to change your password to Constant Contact on or after 8/19/2024 and are still experiencing a connection issue between DonorPerfect and Constant Contact please try reentering your password by going to Mailings > Constant Contact Email > enter your password > Click Update Password. After updating the password you will need to wait 24 hours for the integration to reconnect. Thank you for being a DonorPerfect Client and for your patience while we worked to resolve this issue.

As part of our DonorPerfect 3.9 release last night (8/22) we were able to successfully implement a solution to fix the invalid credentials error message. We have been monitoring this fix and we can confirm that our Constant Contact Version 1 sync is running again for most clients. We are still working with Constant Contact to address the "username can not be found" error message. This continues to be a high priority for us and we will keep you updated here. Thank you for your patience and understanding.

We have confirmed that the issues we are seeing with our Constant Contact Version 1 integration are a direct result of an update that Constant Contact deployed earlier this week. We are continuing to work closely with their development team to remedy this. We appreciate your patience and we will keep you updated here!

Constant Contact has identified the issue on their end, and we are continuing to work closely with them to implement a solution. Thank you for your patience, and we will keep you updated here.

We are currently investigating an issue with our Constant Contact Version 1 integration where some clients are receiving a message that their credentials are invalid or their username can not be found. This is a high priority for us and our team is working directly with Constant Contact to resolve this issue. At this time you should be able to log in to Constant Contact directly and there is no need to change your password. We apologize for this inconvenience and will keep you updated here!

This incident has been resolved. Thank you for being a DonorPerfect user!

A fix has been implemented and we are monitoring the results.

We are currently investigating an error appearing when loading a donor record and on the home screen. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.

This issue is fully resolved. We understand the inconvenience that this has caused and are truly grateful for your patience as we worked through this with our partner. We took extra time to ensure that all emails that were queued would be processed and our expectation is that every email, while delayed, has been delivered. If you have any questions then please talk with our support team who are standing by and are ready to help. Once again - thank you!

The issue has been resolved and the queued emails are being sent. We are monitoring the situation to ensure everything is fully resolved. Thank you for your patience with us while we addressed this issue.

We understand the inconvenience this is causing and we truly are grateful for your patience as we continue to work with our email vendor to resolve this issue. Please note that all non-email processes continue to function as normal. For example, Automatic Monthly Giving will continue to process even though the confirmation email is not being sent immediately. If you have any questions then please contact the DP Support Team and we will continue to post updates here. Thank you for your continued patience.

We are continuing to work with our email vendor to resolve this outage. For users who have setup security questions previously and have forgotten their passwords, please contact DP Support and we can assist you in getting back into DonorPerfect. We will continue to update you here with any new information. We apologize for any inconvenience this is causing.

We understand the impact this is having on your organization and apologize. We continue working with our third party vendor to fix this email outage. The emails are still queued for processing and when this is resolved we believe they will be sent. As soon we have more information we will update you here. Thank you for your patience.

We are continuing to work with our third party vendor to resolve this issue as a high priority. We will keep you informed with any updates here. We apologize for any inconvenience.

We have identified the issue and are working with our third party vendor to resolve the email outage. We apologize for the impact to your organization. We will keep you updated here.

We are currently investigating an issue where emails are not sending from DonorPerfect, ReadySetAuction, and Online Forms (Classic and New), this includes receipts and password resets. Emails are currently being queued to send, however are not being delivered at this time. This is a high priority issue and we are actively researching and trying to resolve this. As soon as we have more information we will post here.

This incident has been resolved. Thank you for being a DonorPerfect user!

A fix has been implemented for our third party connections (API) & DP Mobile app. We are monitoring the results. Thank you for your patience.

We are continuing to investigate and work on resolving our 3rd party connection errors (API). Your DonorPerfect system will currently be unable to connect to any 3rd party partner products at this time, including Constant Contact. DP Mobile at this time is also unable to be accessed. We apologize for any inconvenience and will keep you updated here.

We are continuing to work on a resolution for our 3rd party connection (API) errors. At this time DP Mobile is also experiencing intermittent errors. We apologize for any inconvenience. We are working hard to resolve this issue and will keep you updated here.

We are continuing to work on a resolution for our 3rd party connection (API) errors. During this time you should still be able to access DonorPerfect. We apologize for any inconvenience and will keep you updated here.

While we are seeing success logging into DonorPerfect, we are currently experiencing issues with 3rd party connections (API). We are currently working on resolving this and will keep you updated here. We apologize for any inconvenience.

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We have identified the issue and are still working on resolving the errors accessing DonorPerfect. Some clients also might experience issues with third party connections to DonorPerfect. We apologize for any inconvenience, we will keep you updated here.

We are continuing to investigate this issue and working hard to resolve it. Currently some clients will be unable to access DonorPerfect's database due to errors upon login. We apologize for any inconvenience and will keep you updated here.

We are currently investigating an error appearing when attempting to log in to DonorPerfect. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.

This incident has been resolved. Thank you for being a DonorPerfect user!

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We're investigating reports of intermittent slowness, errors logging into the system and navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.

This incident has been resolved. Thank you for being a DonorPerfect user!

A fix has been implemented and we are monitoring the results. Thank you for your understanding as we worked to correct this issue.

We are currently investigating an issue that is preventing payments from processing on New DP Forms. Donors may get stuck on a loading icon when clicking into the Credit card section. Classic forms are unaffected and are processing payments without issue, we apologize for any inconvenience and will keep you updated here.

This incident has been resolved. Thank you for being a DonorPerfect user!

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.

Since applying a solution, we haven't encountered any further errors. We thank you for your patience and understanding as we addressed this matter.

We have isolated the issue and were able to implement a solution. We will continue to monitor our systems for additional errors. Thank you for your patience. We'll keep you updated here!

We are currently investigating errors appearing when attempting to log in and move around DonorPerfect. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.

This incident has been resolved. Thank you for your patience and being a DonorPerfect user!

We're continuing to investigate reports of intermittent slowness and errors logging into DonorPerfect. We apologize for this inconvenience and we will update you with any further information. Thank you for your patience.

We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.

This incident has been resolved. Thank you for being a DonorPerfect user!

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We are continuing to investigate this issue and working hard to resolve it. Currently clients are experiencing intermittent errors when accessing records, navigating throughout DP and logging in. We apologize for any inconvenience and will keep you updated here.

We are currently investigating an error appearing when attempting to log in to DonorPerfect. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.

We are not seeing any further errors at this time. Thank you for your patience while we worked to resolve this issue.

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We're investigating reports of intermittent slowness and errors when running Easy Reports in DonorPerfect. We apologize for this inconvenience. We are working hard to resolve this issue and will keep you updated!

Since the fix was implemented, we have not seen any additional issues or errors with accessing the KnowledgeBase. Thank you for your patience while we worked hard to resolve this issue.

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We are investigating an issue accessing the KnowledgeBase from within DonorPerfect. You can access the KnowlegeBase directly at the following URL: https://softerware.my.site.com/dpcommunity/s/sf-knowledgebase Our team is investigating and will update you when we have more details. Thank you for your patience as we work to correct this issue.

Since the fix was implemented, we have not seen any additional issues or errors with the email receipt previews. Thank you for your patience while we worked hard to resolve this issue.

A fix has been implemented and we are monitoring the results. If you are seeing an error when trying to run email receipts please log out of DP and log back in. That should resolve the error and allow you to preview email receipts correctly. Thank you for your patience.

We're investigating reports of errors when attempting to preview email receipts in the receipts module. Email receipts can still be sent using Thank Donor > Send an Email when editing a gift. We apologize for this inconvenience. We are working hard to resolve this issue and will keep you updated!

This incident has been resolved. Thank you for being a DP user!

A fix has been implemented and we are monitoring the results. Thank you for your patience!

We are currently investigating an issue that is preventing access to our phone support. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).

We are not seeing any further errors at this time. Thank you for your patience while we worked to resolve this issue.

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We're investigating reports of intermittent slowness and errors when running reports in DonorPerfect. We apologize for this inconvenience. We are working hard to resolve this issue and will keep you updated!

Dashboards and reports are loading again as expected. Thank you for your patience while we worked to resolve this issue.

We are currently investigating reports of errors loading dashboards and running reports in DonorPerfect. We are working hard to resolve this issue quickly and will keep you updated here. Thank you for your patience!

Since the fix was implemented, we have not seen any additional issues or errors with easy reports or dashboards loading. Thank you for your patience while we worked hard to resolve this issue.

A fix has been implemented and we are monitoring the results, Thank you for your patience.

We are continuing to investigate an issue causing errors when loading DonorPerfect Easy Reports and Dashboards. Fixing this is a priority for our team and we will update the status here as soon as we have more information to share. Thank you for your patience as we work to resolve this!

We are currently investigating an issue where we are seeing errors when loading DonorPerfect Easy Reports and Dashboards. We apologize for this inconvenience and are working hard to resolve these errors. We will keep you updated with any new progress.

This incident has been resolved. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

We are currently getting reports of errors and slowness occurring when running certain reports, our team is investigating and will update you when we have more details.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our phone vendor has identified an issue that is causing intermittent connectivity issues with inbound calls to our support team. We are working closely with them to resolve this issue. We will keep you updated on the progress here. We apologize for any inconvenience.

This incident has been resolved. Thank you!

A fix has been implemented and we are monitoring the results. Thank you for your patience.

Our phone vendor has identified an issue that is causing intermittent connectivity issues with inbound calls to our support team. We are working closely with them to resolve this issue. We will keep you updated on the progress here. We apologize for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're investigating reports of intermittent errors when accessing the receipts module of DonorPerfect or trying to send a receipt from within a donor record under "Thank Donor". We apologize for this inconvenience, and we're working hard to resolve this issue.

This incident has been resolved. Thank you for being a DonorPerfect user!

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We're investigating reports of intermittent slowness, errors navigating within DonorPerfect, and completing tasks such as receipting and reports. We apologize for this inconvenience, and we're working hard to resolve this issue.

This incident has been resolved. Thank you for being a DonorPerfect user!

A fix has been implemented and we are monitoring the results closely.

We are currently investigating an issue where donors are receiving errors upon accessing DonorPerfect Classic Online Forms. This is of the highest priority, we are working hard to correct the issue as soon as possible. We apologize for any inconvenience you have experienced, and we'll keep you updated on our progress.

On November 16, 2023 at approximately 12:55 PM EST, we started receiving reports of errors from clients who were attempting to log in to DonorPerfect but were unable to. This issue was quickly escalated to our development team to investigate. Through our investigation, it was determined that the issue was caused by a memory spike on one of our servers. Although this spike was brief it led to slowness and errors throughout DonorPerfect. Additionally, it was not detected by our monitoring tools, which made the root cause take longer to uncover. We implemented a temporary fix that allowed us to take the affected servers offline and return services back to normal. We are working on a permanent fix and are investigating why our server monitors didn't alarm. Thank you for your understanding and patience while we worked to fix this issue and improve your experience with DonorPerfect.

This incident has been resolved. Thank you for your patience and being a DonorPerfect user!

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We are continuing to investigate errors that users are experiencing when trying to login to DonorPerfect. We will keep you updated with any new progress and apologize for any inconvenience.

We are continuing to investigate this issue.

We are starting to see login errors again. Our team is working hard to identify the issue. We will keep you updated here. Thank you

This issue has been identified and a fix has been implemented. We no longer see errors in our logs and have seen successful log-ins. We will continue to monitor this issue and keep you updated here.

We are currently investigating an error appearing when attempting to log in to DonorPerfect. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.

We received confirmation from our vendor that this issue has been resolved. Thank you for your patience.

We haven't seen any new errors with our phone and chat vendor since yesterday evening. We will continue to monitor to ensure everything is working as expected. Thank you for your patience and understanding.

We are continuing to investigate this issue. We are seeing fewer disconnects but haven't been able to identify the root of the issue. We are still working closely with our vendor to resolve this. Thank you for your patience. We will keep you updated here.

We are currently experiencing intermittent connectivity issues with our phone and chat vendor where you may experience a sudden disconnect. We are working with our vendor to resolve this as soon as possible. We apologize for this inconvenience and will keep you updated as we learn more.

This incident has been resolved. Thank you for your patience and being a DonorPerfect user!

We believe the report issues were related to a momentary outage. This has resolved and we are monitoring reports to ensure that there are no further issues.

We are currently investigating an issue where we are seeing errors when loading DonorPerfect Easy Reports and Dashboards. We apologize for this inconvenience and are working hard to resolve these errors. We will keep you updated with any new progress.

This incident has been resolved. Thanks for your understanding as we worked though this issue!

Our team has identified that the issue was related to an update to our reporting server. This has been addressed and resolved and we are now monitoring to ensure that all reports are processing without error.

We are currently getting reports of errors occurring when running certain reports, our team is investigating and will update you when we have more details.