Box Incident History

We are investigating an ongoing issue affecting the Box API, uploads, downloads, logins, and Box Notes. We will provide more information as soon as it is available.

After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team is still monitoring the issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.

We are continuing to investigate this issue.

Our team is investigating an issue with the login page, authentication, and All files page. Users may see errors or slowness when attempting to access to Box. We will provide additional information as it becomes available.

After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team is still monitoring the issue and is seeing improvement for authentication and accessing to the All Files page. We are continuing to monitor for any additional impact.

We are continuing to investigate this issue.

Our team is investigating an issue with the login page, authentication, and All files page. Users may see errors or slowness when attempting to access to Box. We will provide additional information as it becomes available.

After further monitoring, this incident is now considered resolved. Our Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team has taken steps to remediate this issue and is seeing improvement for uploads and downloads. We are continuing to monitor for any additional impact.

Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are investigating an ongoing issue affecting uploads and downloads. We will provide more information as soon as it is available.

After further monitoring, this incident is now considered resolved. Box Shuttle Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Our team has taken steps to remediate this issue and is seeing improvement for Box Shuttle service. We are seeing most new Shuttle jobs creating now without issue. We are continuing to monitor for any additional impact.

We are investigating an issue affecting new job creations via the Box Shuttle service. The issue began at approximately 6am PST. We will provide more information as soon as it is available.