Auth0 Incident History

We are investigating an incident that impacted logins to the Auth0 dashboard with Google as the identity provider. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Our Engineering team is continuing to investigate increased error rates which are impacting our Public Cloud US-3 customers. We will post additional updates here in 15 minutes as we progress.

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

We are investigating an issue with the Support Center that is preventing customers from logging in and managing support cases.

We have implemented a fix, and the issue has been resolved.

A limited subset of customers logging into an Organization or performing Management API operations on an Organization related entities would experience server errors on April 10, 2024, from approximately 12:25 to 12:38 UTC. The issue was isolated to Organization-related entities, and other access implementations were unaffected. There is no active impact, and no actions are required from our customers.

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

We have identified the cause, applied a fix for the issue and are monitoring the system.

We are currently investigating an incident that impacted our services. End users will see logins failing for customers using Custom Forms. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

We applied a fix for the issue and are monitoring the system.

We are currently investigating an incident that impacted our services. Users are experiencing errors in accessing or making updates in the Auth0 Dashboard. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Services has been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

We applied a fix for the issue and the errors are subsiding. We estimate that the errors would be fully resolved in the next 15 minutes. We are continuing to monitor the system.

We are continuing to see intermittent spikes and are actively implementing solutions. We will provide updates as they are available.

Impacted users may experience 5xx or 4xx error codes when attempting to log in. We have identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next 30 minutes.

We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Services have been restored. A root cause analysis (RCA) will be posted here within 14 days. We sincerely apologize for the impact this had on you and your users.

We applied a fix for the issue and are monitoring the system. Services are now functioning as expected.

We have identified a regression which we believe caused this issue. We are reviewing mitigation of this issue urgently.

We are currently investigating an issue for Auth0 dashboard where customers may be experiencing issues creating new tenants. Our Engineering team is reviewing this and we will advise as our investigation progresses.