Akamai Incident History

We are investigating an emerging issue with telephony service related to issues with support numbers. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

We are investigating an emerging issue with Web Security Analytics related to degradation in reports. We are actively investigating the issue and will provide another update within the next 60 minutes. Additional details have been posted for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000O4d9vCAB. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support) or Akamai Control Center to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

We are investigating an emerging issue with connectivity affecting multiple Compute Data Centers, which is also impacting EAA and ETP/SIA services, Web Security Analytics (WSA), Security Center, Client reputation and Various Security Reports, including (Trends reports / Security Center / Bot Endpoint report). This issue is causing disruptions, and we are actively working to resolve it as quickly as possible. We will provide another update within the next 60 minutes. Additional details have been posted for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/feed/0D5a700000Nc27TCARIf you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/

We are aware of an issue with Cloudlets policy activations where the customers are receiving a 5XX error when trying to make any new Cloudlet changes on the staging network. The issue appears to have started around 00:00 UTC on 5th April 2025. The impact is limited to staging activations only and there is no impact for production activations. There is no impact on Cloudlets product functionality as well. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

We are investigating an emerging issue with Web Security Analytics (WSA) related to degradation of reports with rebuffering and loading page. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

We are investigating an emerging issue with Secure Internet Access Enterprise (SIA) where new configuration changes are not taking effect in some regions. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

We have confirmed that the anticipated impact to NetStorage was not realized due to redundant systems working as expected. We are moving this incident to Mitigated at this time. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000La8JMCAZ. We will provide an update as we make progress.

We are investigating an emerging issue with NetStorage related to delays and errors associated with an uptick in 500 errors in the LON data center. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

We can confirm that the issue was mitigated at 6:00 UTC on 21 March, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000LFdNMCA1 or reaching out to Akamai Support.We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have implemented a fix for this issue as of approximately 6:00 UTC on 21 March, 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000LFdNMCA1. We will continue to monitor to ensure that the impact has been fully mitigated.

We are investigating an issue with EAA where customers are experiencing slowness and availability issues while accessing the management console. We are actively investigating the issue and will provide another update within the next 30 minutes.We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

We can confirm that the issue was mitigated at 05:15 UTC on 19 March 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000L0QPpCAN or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have implemented a fix for this issue as of 05:15 UTC on 19 March 2025; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000L0QPpCAN. We will continue to monitor to ensure that the impact has been fully mitigated.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000L0QPpCAN. We will provide the next update as we make progress.

We are investigating an issue with the HTTP edge delivery related to latency or connection timeouts. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

We can confirm that the issue was mitigated at 21:34 UTC on March 17, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000KowF3CAJ or reaching out to Akamai Support.We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have successfully mitigated the issue affecting compute connectivity, which was also impacting non-compute services such as Enterprise Application Access (EAA), ETP/SIA, Web Security Analytics (WSA), and Bot Endpoint Protection (BEP). At this time, we are observing more normal operations and do not anticipate further disruptions.We will continue to monitor the situation closely to ensure system stability and will provide further updates if necessary. Thank you for your patience as we ensure the continued reliability of our services.

We are actively working to resolve the ongoing compute connectivity issues, which are also affecting non-compute services, including Enterprise Application Access (EAA), ETP/SIA, Web Security Analytics (WSA), and Bot Endpoint Protection (BEP). Users may have experienced a data backlog in WSA and BEP, but as we continue to address this, we anticipate that the backlog will be cleared. We will provide another update within the next 60 minutes, or sooner if more information becomes available.

We believe we have identified the cause of the networking issues affecting multiple compute regions. This issue is also impacting non-compute services such as Enterprise Application Access (EAA), ETP/SIA, Web Security Analytics (WSA), and Bot Endpoint Protection (BEP). We are actively working on a resolution, and will continue to monitor the situation closely. We will provide another update within the next 60 minutes. Thank you for your continued patience as we work to fully restore service functionality.

We are investigating an emerging issue with connectivity affecting multiple compute regions, which is also impacting EAA and ETP/SIA services. This issue is causing disruptions, and we are actively working to resolve it as quickly as possible. We will provide another update within the next 60 minutes. Additional details will soon be posted for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

We became aware of a connectivity issue related to intermittent performance degradation and latency issues on multiple Data Centers. The issue was observed intermittently between 08:26 UTC and 10:54 UTC on March 18, 2025. We can confirm that the issue is now resolved, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000KtyFoCAJ or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.