Historical record of incidents for Acquia, Inc.
Report: "Acquia has detected impairment of services for Acquia Cloud IDEs"
Last updateWe are currently investigating a disruption in services affecting Acquia Cloud IDEs. Customers may experience difficulty accessing or deleting existing IDE instances, as well as encounter issues creating new ones. We will provide additional information as it becomes available.
Report: "Acquia is experiencing difficulties with customers submitting support tickets."
Last updateAcquia is currently experiencing an issue with customers submitting support tickets. If you need to reach Support, please submit a support ticket via this link: https://acquia.my.site.com/s/contactsupport or call the Acquia Support number listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support.
Report: "Acquia has detected a temporary service interruption in Acquia ID"
Last updateAcquia is currently investigating reports of intermittent issues with Acquia ID. Impacted customers may be unable to authenticate into services that require Acquia ID. Customers who are unable to file support tickets can reach Acquia Support by phone using the numbers here: https://docs.acquia.com/support/guide/#hours-of-operation
Report: "Acquia has detected a temporary service interruption in the Acquia ticketing system"
Last updateWe are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation We will provide additional information as it becomes available.
Report: "Acquia has detected partial interruption in Acquia Cloud Interface services"
Last updateThe underlying cause of the issue that was preventing customers from switching or deploying code in the Acquia Cloud Interface has been resolved. All affected services have now been fully restored.
Acquia has implemented a solution to resolve the issue that caused the partial interruption in the Acquia Cloud Interface service, which was preventing customers from switching or deploying code. Our team is now actively monitoring the service to ensure full functionality is maintained. We will continue to provide updates as more information becomes available.
Acquia has identified the issue causing the partial interruption in the Acquia Cloud Interface service, which is preventing customers from switching or deploying code. Our team is now actively working to implement a solution and restore full functionality as quickly as possible. We will continue to provide updates as more information becomes available.
We have identified partial interruption in the Acquia Cloud Interface service that is preventing customers from switching or deploying code. This is resulting in a degraded service experience . Our team is actively working to resolve the problem and restore full functionality as quickly as possible. We will continue to provide updates as more information becomes available.
Report: "Acquia has detected partial interruption in Acquia Cloud Interface services"
Last updateWe have identified partial interruption in the Acquia Cloud Interface service that is preventing customers from switching or deploying code. This is resulting in a degraded service experience . Our team is actively working to resolve the problem and restore full functionality as quickly as possible. We will continue to provide updates as more information becomes available.
Report: "Acquia detected a brief service interruption affecting Acquia Cloud Next"
Last updateAcquia Cloud Enterprise recently experienced a brief service interruption that impacted the availability of certain sites, scheduled jobs, and code deployments. The underlying cause was promptly identified, and corrective measures have been implemented to resolve the issue. Users are advised to re-run any scheduled jobs that may have failed during this period.
Report: "Acquia detected a brief service interruption affecting Acquia Cloud Next"
Last updateAcquia Cloud Enterprise recently experienced a brief service interruption that impacted the availability of certain sites, scheduled jobs, and code deployments. The underlying cause was promptly identified, and corrective measures have been implemented to resolve the issue. Users are advised to re-run any scheduled jobs that may have failed during this period.
Report: "Acquia CDP Unscheduled Maintenance: Prod GCP HUB UI Downtime"
Last updateThe maintenance activity has been successfully completed, and no downtime was experienced during the process.
Acquia CDP's production GCP environment will undergo unscheduled maintenance from 5:00 PM to 5:45 PM PST. During this time, all customers using the HUB UI will experience downtime, as the Prod GCP HUB UI will be unavailable throughout the maintenance window.
Report: "Acquia CDP Unscheduled Maintenance: Prod GCP HUB UI Downtime"
Last updateAcquia CDP's production GCP environment will undergo unscheduled maintenance from 5:00 PM to 5:45 PM PST. During this time, all customers using the HUB UI will experience downtime, as the Prod GCP HUB UI will be unavailable throughout the maintenance window.
Report: "Acquia has detected an interruption of service impacting Pipelines jobs for few customers"
Last updateThe underlying cause of the issue preventing Pipelines jobs from completing has been addressed. All affected services have been restored.
A fix has been tested and deployed to address the issue preventing Pipelines jobs from completing for Bitbucket Users. Pipelines jobs should now be working as expected for all customers. Acquia is closely monitoring the situation.
Acquia has identified degradation in service impacting Pipelines jobs. Impacted Customers will see pipelines jobs failing to complete. The cause of the interruption of service affecting Pipelines jobs has been identified nd our Team is currently working on to roll out a fix. We will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service impacting Pipelines jobs for few customers"
Last updateAcquia has identified degradation in service impacting Pipelines jobs. Impacted Customers will see pipelines jobs failing to complete. The cause of the interruption of service affecting Pipelines jobs has been identified nd our Team is currently working on to roll out a fix. We will provide additional updates as information becomes available.
Report: "Acquia Cloud IDE, Code Studio, and ACLI Downtime Following Acquia ID Release"
Last updateThe underlying cause of the service interruption impacting Acquia Cloud IDE, Acquia CLI, and Code Studio has been addressed. All affected services have been restored and are fully operational at this time.
A hotfix has been deployed to address the interruption of services impacting Acquia Cloud IDE, Acquia CLI, and Code Studio. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
Acquia Cloud IDE, Code Studio, and ACLI are currently experiencing downtime following the recent Acquia ID release. Our team is actively working to address this issue and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as they become available.
Report: "Acquia Cloud IDE, Code Studio, and ACLI Downtime Following Acquia ID Release"
Last updateAcquia Cloud IDE, Code Studio, and ACLI are currently experiencing downtime following the recent Acquia ID release. Our team is actively working to address this issue and restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as they become available.
Report: "Acquia ID launching for Cloud Platform"
Last updateWe will be undergoing scheduled maintenance during this time.
We will be undergoing scheduled maintenance during this time.
Scheduled maintenance to launch Acquia ID for Cloud Platform. For more information, see Acquia ID Implementation and Setup.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Report: "Acquia has detected an interruption of services impacting Acquia Customer Data Platform"
Last updateThe underlying cause of interruption affecting services for Acquia Customer Data Platform hosted on the US GCP, has been addressed. All affected services have been restored and operational at this time.
A fix has been deployed to address the interruption of services impacting Acquia Customer Data Platform hosted on the US GCP. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
We have identified the root cause of the issue affecting services for Acquia Customer Data Platform hosted on the US GCP. Our team is actively working on implementing a solution to address this problem. We will keep you informed with further updates as we progress.
We are currently experiencing service interruptions for the Acquia Customer Data Platform hosted on the US GCP. Affected customers may encounter issues with logging in, as well as running campaigns and reports. This may also lead to minor delays in data refresh jobs. Our team is actively working to resolve the issue and restore full functionality as soon as possible. We will provide additional updates once the service is fully restored.
Report: "Acquia has detected a temporary delay in task service for Acquia Cloud Next"
Last updateThe issue affecting Task services for certain Acquia Cloud Next applications has been resolved, and all impacted services have been restored.
The cause of the interruption impacting Task services for some Acquia Cloud Next applications has been identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
The cause of the interruption of service impacting some Acquia Cloud Next applications has been identified. We are actively working to deploy a fix to remediate the issue. We will provide further updates as soon as we have more information.
Acquia is currently investigating a service interruption affecting some ACN customers where tasks are experiencing delays across all environments. We are actively working to resolve this issue and will provide more information as it becomes available.
Report: "Acquia has detected an interruption of services impacting Acquia Customer Data Platform"
Last updateWe are currently experiencing service interruptions for the Acquia Customer Data Platform hosted on the US GCP. Affected customers may encounter issues with logging in, as well as running campaigns and reports. This may also lead to minor delays in data refresh jobs. Our team is actively working to resolve the issue and restore full functionality as soon as possible. We will provide additional updates once the service is fully restored.
Report: "Acquia has detected a temporary delay in task service for Acquia Cloud Next"
Last updateAcquia is currently investigating a service interruption affecting some ACN customers where tasks are experiencing delays across all environments. We are actively working to resolve this issue and will provide more information as it becomes available.
Report: "Acquia has detected an interruption of service impacting Acquia Customer Data Platform"
Last updateThe underlying cause of interruption of service affecting login services for Acquia Customer Data Platform tenants on the US GCP has been addressed. All affected services have been restored. All services are operational at this time.
A fix has been deployed to address the interruption of service affecting login services for Acquia Customer Data Platform tenants on the US GCP.. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
We are currently experiencing an interruption in services for Acquia Customer Data Platform tenants hosted on the US GCP. Impacted customers will face issues with login services for Acquia Customer Data Platform. Our team is actively working to resolve this issue and restore full functionality as soon as possible. Additional updates will be provided once the service is fully restored.
Report: "GCP Incident Notice: MSQL Server is Down"
Last updateThe underlying cause of the issue impacting CDP tenants hosted on the US GCP, affecting login services, has been resolved. All affected services have been fully restored.
We are currently experiencing an interruption in services for Acquia Customer Data Platform tenants hosted on the US GCP. Impacted customers will face issues with login services for Acquia Customer Data Platform. Our team is actively working to resolve this issue and restore full functionality as soon as possible. Additional updates will be provided once the service is fully restored.
Report: "GCP Incident Notice: MSQL Server is Down"
Last updateWe are currently experiencing an interruption in services for Acquia Customer Data Platform tenants hosted on the US GCP. Impacted customers will face issues with login services for Acquia Customer Data Platform. Our team is actively working to resolve this issue and restore full functionality as soon as possible. Additional updates will be provided once the service is fully restored.
Report: "Acquia has detected an interruption of service impacting Acquia Customer Data Platform"
Last updateThe underlying cause of the issue impacting CDP tenants hosted on the US GCP, affecting login services, has been resolved. All affected services have been fully restored.
A fix has been deployed to address the interruption of service affecting login services for Acquia Customer Data Platform tenants on the US GCP.. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
We have identified the root cause of the issue affecting login services for Acquia Customer Data Platform tenants hosted on the US GC. Our team is actively working on implementing a solution to address this problem. We will keep you informed with further updates as we progress.
We are currently experiencing an interruption in services for Acquia Customer Data Platform tenants hosted on the US GCP. Impacted customers will face issues with login services for Acquia Customer Data Platform. Our team is actively working to resolve this issue and restore full functionality as soon as possible. Additional updates will be provided once the service is fully restored.
Report: "Acquia has detected an interruption of service impacting Acquia Customer Data Platform"
Last updateWe are currently experiencing an interruption in services for Acquia Customer Data Platform tenants hosted on the US GCP. Impacted customers will face issues with login services for Acquia Customer Data Platform. Our team is actively working to resolve this issue and restore full functionality as soon as possible. Additional updates will be provided once the service is fully restored.
Report: "All SFMC campaigns are failing on the GCP environment"
Last updateAcquia is currently investigating an issue affecting Salesforce Marketing Cloud Campaigns for all GCP customers. Customers may experience campaign failures pushing to SFMC. We are actively working on a resolution and will provide additional updates as information becomes available.
Report: "All SFMC campaigns are failing on the GCP environment"
Last updateAcquia is currently investigating an issue affecting Salesforce Marketing Cloud Campaigns for all GCP customers. Customers may experience campaign failures pushing to SFMC. We are actively working on a resolution and will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service impacting Pipelines jobs partially"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
A fix has been deployed to address the interruption of service affecting Pipelines jobs for Bitbucket users. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
Acquia has identified the root cause of the issue impacting pipeline integration for Bitbucket users. We are currently in process of testing the fix and shall update once it is released.
Acquia is currently investigating an issue affecting Pipelines integration for Bitbucket users. Customers may notice that the branch list is not being generated when initiating the job. We are actively working on a resolution and will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service impacting Pipelines jobs partially"
Last updateAcquia is currently investigating an issue affecting Pipelines integration for Bitbucket users. Customers may notice that the branch list is not being generated when initiating the job. We are actively working on a resolution and will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption in service of Acquia Cloud UI"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
Acquia has applied a fix to address the service interruption affecting login functionality to Cloud UI. All systems are working as expected. We are continuing to monitor performance at this time.
Acquia is currently experiencing an interruption in service of Acquia Cloud UI. The users might not be able to login to Cloud UI. If you need to get in touch with Support, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support
Report: "Acquia has detected an interruption in service of Acquia Cloud UI"
Last updateAcquia is currently experiencing an interruption in service of Acquia Cloud UI. The users might not be able to login to Cloud UI. If you need to get in touch with Support, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support
Report: "Acquia has detected a temporary service interruption in the Acquia Support telephone system"
Last updateThe customer-facing issue impacting Service Cloud case creation is effectively mitigated. All affected services have been restored and are operational at this time.
Acquia is continuing to investigate the ongoing issue where some customers are unable to create new Acquia Support tickets. We are still in the process of identifying the root cause and are working diligently to resolve it. We will keep you informed with updates as soon as more information becomes available.
We are actively investigating this issue and are still in the process of identifying the root cause. We will keep you updated as soon as new information becomes available.
Acquia is currently investigating reports of some customers being unable to create new Acquia Support tickets. If you need to get in touch with Support and cannot directly create a new Support ticket, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support
Report: "Acquia has detected a temporary service interruption in the Acquia Support telephone system"
Last updateThe customer-facing issue impacting Service Cloud case creation is effectively mitigated. All affected services have been restored and are operational at this time.
Acquia is continuing to investigate the ongoing issue where some customers are unable to create new Acquia Support tickets. We are still in the process of identifying the root cause and are working diligently to resolve it. We will keep you informed with updates as soon as more information becomes available.
We are actively investigating this issue and are still in the process of identifying the root cause. We will keep you updated as soon as new information becomes available.
Acquia is currently investigating reports of some customers being unable to create new Acquia Support tickets. If you need to get in touch with Support and cannot directly create a new Support ticket, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support
Report: "Temporary Issue with Creating Support Tickets"
Last updateAcquia is currently investigating reports of some customers being unable to create new Acquia Support tickets. If you need to get in touch with Support and cannot directly create a new Support ticket, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support
Report: "CDP Service Disruption in AWS US Region Affecting Snowflake Workflows"
Last updateThe underlying cause of the issue impacting CDP tenants in the AWS US region has been successfully resolved. All major workflows that utilize Snowflake are now operating efficiently. All affected services have been restored.
We are pleased to report that the issue impacting CDP tenants in the AWS US region has been successfully resolved. All major workflows that utilize Snowflake are now operating efficiently. Our team is closely monitoring the situation to ensure ongoing stability and performance.
We have identified the root cause of the issue affecting CDP tenants in the AWS US region. Our team is actively working on implementing a solution to address this problem. We will keep you informed with further updates as we progress.
We are currently experiencing an issue with the CDP affecting CDP tenants in the AWS US region. All major workflows utilizing Snowflake are encountering timeout errors.
Report: "CDP Service Disruption in AWS US Region Affecting Snowflake Workflows"
Last updateThe underlying cause of the issue impacting CDP tenants in the AWS US region has been successfully resolved. All major workflows that utilize Snowflake are now operating efficiently. All affected services have been restored.
We are pleased to report that the issue impacting CDP tenants in the AWS US region has been successfully resolved. All major workflows that utilize Snowflake are now operating efficiently. Our team is closely monitoring the situation to ensure ongoing stability and performance.
We have identified the root cause of the issue affecting CDP tenants in the AWS US region. Our team is actively working on implementing a solution to address this problem. We will keep you informed with further updates as we progress.
We are currently experiencing an issue with the CDP affecting CDP tenants in the AWS US region. All major workflows utilizing Snowflake are encountering timeout errors.
Report: "Performance and Loading Issues on EU Cloud Instances"
Last updateThe underlying cause of the performance and loading issues on instances hosted in the EU cloud has been addressed. All affected services have been restored.
Acquia Campaign Studio is currently experiencing performance and loading issues on instances hosted on the EU cloud. We are actively investigating the root cause and will provide further details once they become available.
Report: "Acquia's Third-Party Email & Landing Page Builder Causing Delays in Campaign Studio's Email Builder Loading"
Last updateThe underlying cause of the issue affecting the builder has been addressed. All affected services have been restored.
Acquia Campaign Studio is currently affected by delays in the email builder's loading process due to an issue with our third-party provider. We are actively investigating the root cause and will share more details once available.
Report: "Degradation in automated Daily Database backup services for Cloud Next applications"
Last updateThe underlying cause of the issue preventing automated Daily database backup services to get triggered for Cloud Next applications at scheduled time has been addressed. All affected services have been restored.
Acquia has rolled out a fix which has addressed the issue with automated Daily database backup services for Cloud Next applications. Currently, Database backups are being triggered successfully at the scheduled time. Our team is actively monitoring the restored services and will continue to provide you with further updates as soon as additional information becomes available.
Acquia has identified the cause of the issue which is resulting in Daily database backup services to trigger at a delayed time for Cloud next customers. We are currently in process of testing the fix and will continue to provide additional information as it becomes available.
Acquia is currently experiencing degradation in automated Daily Database backup services for Cloud Next applications. Consequently, on March 4, Cloud Next customers may observe that daily DB backups are being triggered at a delayed time as opposed to the scheduled time. Acquia is currently investigating the issue affecting Daily Database backup services and will provide further updates as soon as we have more information.
Report: "Acquia is investigating Cloud Task delays for some customers"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
We are currently investigating an issue in which tasks are taking longer than usual to be completed for some customers. We will provide further updates as soon as they are available.
Report: "Acquia is investigating an issue impacting Pipelines jobs"
Last updateThe underlying cause of the issue preventing Pipelines jobs from completing has been addressed. All affected services have been restored.
A fix has been tested and deployed to address the issue preventing Pipelines jobs from completing. Pipelines jobs should now be working as expected for all customers. Acquia is closely monitoring the situation.
Acquia has identified the root cause of the issue preventing Pipelines jobs from getting completed. We are currently in process of testing the fix and shall update once it is released.
Acquia is investigating an issue impacting Pipelines jobs. Impacted customers will see pipelines jobs failing to complete. We will provide additional updates as information becomes available.
Report: "Acquia is investigating an issue with authentication into cloud.acquia.com."
Last updateThe underlying cause of issue impacting authentication into cloud.acquia.com has been addressed. All affected services have been restored.
Acquia has identified the cause of the issue impacting authentication into cloud.acquia.com and a fix has been deployed. We are closely monitoring the situation and will provide further updates as soon as we have more information.
Acquia is investigating an issue with authentication into cloud.acquia.com. We will provide further updates as soon as we have more information.
Report: "Acquia has detected interruption of services for some Acquia Cloud Next applications"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
Acquia has applied a fix to address the service interruption that may affect some applications on the Acquia Cloud Next platform hosted in the eu-central region. We are continuing to monitor performance at this time.
Acquia is actively investigating a service interruption that may affect some applications on the Acquia Cloud Next platform hosted in the eu-central region. Our teams are working diligently to resolve this issue. We will continue to provide updates as they become available.
We are continuing to investigate a service interruption that may impact some applications on the Acquia Cloud Next platform. Our teams are working diligently to resolve the issue. We will continue to provide updates as soon as they are available.
We are continuing to investigate an interruption of service that is impacting some applications on the Acquia Cloud Next platform. Our teams are working diligently to resolve the issue. We will continue to provide updates as soon as they are available.
We are currently investigating a service interruption affecting some Acquia Cloud Next customers in the eu-central region. Impacted customers may experience difficulties with their Application stability and encounter failures with Task services. We will share further details once they are available.
Report: "Acquia has detected an interruption of service impacting Site Studio"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
Acquia is investigating of an interruption in service impacting Site Studio. We will provide further updates as soon as we have more information.
Report: "Acquia has detected a task service degradation for some Acquia Cloud applications"
Last updateThe underlying cause of this issue has been addressed. All affected services have been restored and are operational at this time.
Acquia has rolled out a fix to address the task service degradation issue. All the queued up Tasks should have been marked as Completed now. We are continuing to monitor performance at this time.
We are currently investigating a disruption to task services affecting some Acquia Cloud applications since 09:10 AM UTC. We will provide additional information as it becomes available.
Report: "Acquia has detected an interruption of service impacting CDP access on the EU environment."
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
Acquia is working on issue impacting access to CDP on the EU environment. We will provide additional updates as information becomes available.
Acquia has identified the cause of the issue impacting access to CDP on the EU environment. We will provide additional updates as information becomes available.
Acquia is investigating an issue impacting access to CDP on the environment. Customers will experience slowness and intermittent issues when logging into CDP. We will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service impacting Code Studio"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored and are operational at this time.
The cause of the service interruption has been identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
Acquia has identified the cause of the issue impacting Pipelines jobs in Code Studio. We are currently working towards providing a resolution around the same. We will provide updates as soon as they are available.
Acquia is investigating an issue impacting Pipelines jobs in Code Studio. Customers will see pipelines jobs failing to complete. We will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service impacting Drupal Cloud UI"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored and are operational at this time.
The cause of the interruption of service impacting stackmetrics has been identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
Acquia is investigating an issue with degraded performance involving a delay in data for stackmetrics. We will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service impacting Site studio"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
The cause of the interruption of service impacting site studio API services has been identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
Acquia is currently investigating an interruption in API services for Acquia Site Studio version 8.0 and above. Please be advised that any actions performed within the affected Site Studio versions may result in failure. We will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service impacting Pipelines jobs"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
The cause of the interruption of service affecting Pipelines jobs has been identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
Acquia has successfully identified the root cause of the incident affecting Pipelines jobs and a fix is currently being released. We will provide additional updates as more information becomes available.
Acquia is still investigating the issue affecting Pipelines jobs. We will provide further updates as soon as we have more information.
Acquia is investigating an issue impacting Pipelines jobs. Customers will see pipelines jobs failing to complete. We will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service for some Acquia Cloud Next applications"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
The underlying of this service interruption has been addressed. All affected services have been restored and Acquia will continue to monitor at this time. We will provide additional information as it becomes available.
Acquia is experiencing a recurrence of the issue and is investigating a service interruption that is causing task delays for Acquia Cloud Next customers. We will provide additional information as it becomes available.
Report: "Acquia has detected an interruption of service for some Acquia Cloud Next applications"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
Acquia is currently investigating an interruption of service causing delays in tasks for Acquia Cloud Next customers. We will provide additional information as it becomes available.
Report: "Acquia has detected an interruption of service for some Acquia Cloud Next applications"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
Acquia is currently investigating an interruption of service causing delays in tasks for Acquia Cloud Next customers. We will provide additional information as it becomes available.
Report: "Acquia has detected a task service degradation for some Acquia Cloud applications"
Last updateThe underlying cause around degradation over Task services has been addressed. All affected services have been restored & operational at this time.
We have taken necessary action in order to restore task services for impacted Acquia Cloud applications. Customers should be seeing their Tasks getting processed & completed, We are continuing to monitor performance at this time.
We have identified the cause around the issue affecting task services. A remedial solution has been implemented, and few impacted customers may now begin to observe stuck tasks gradually being completed. Rest assured, we will continue to keep you informed with further updates as they become available
We are currently investigating an impairment of service in task services for some Acquia Cloud applications since 8:28 AM UTC. We are working to address this issue and will provide updates as progress is made.
We are currently investigating an impairment of service in task services for some Acquia Cloud applications since 8:28 AM UTC. We will provide additional information as it becomes available.
Report: "Acquia has detected an interruption of service for some Acquia Cloud Next applications"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
The underlying cause affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region has been addressed. All affected services have been restored and Acquia will continue to monitor at this time. We will provide additional information as it becomes available.
Acquia has identified the cause of an interruption of service affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region. A fix has been implemented and is currently in progress. An earlier statement incorrectly mentioned a restarting of load balancers. To clarify, the fix does not involve a restarting of load balancers. We apologize for the error and will provide additional information as it becomes available.
Acquia is currently investigating an interruption of service affecting the purging of content from load balancers for Acquia Cloud Next customers in the US-East Region. The affected balancers have been restarted. We will provide additional information as it becomes available.
Report: "Acquia has identified an intermittent issue with Facebook Campaigns for Customer Data Platform services"
Last updateThe underlying cause of this issue has been addressed. All affected services have been restored. All services are operational at this time.
Acquia has identified an intermittent issue with Facebook Campaigns for Customer Data Platform services failing due to an issue on Meta's side. We want to clarify that the disruption is not arising from Acquia's systems or services. We are actively monitoring the situation and will provide more information as it becomes available to us.
Report: "Acquia has detected a temporary interruption in Acquia Cloud interface services"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
The underlying cause of the interruption on Cloud Action Tab failing to load for end users has been addressed. All affected services have been restored and Acquia is monitoring at this time. We will provide additional information as it becomes available.
We have identified the cause around the issue resulting in Cloud Action Tab failing to load for end users. We are currently working towards providing a resolution around the same. We will provide updates as soon as they are available.
Acquia is investigating an interruption of service for Acquia Cloud Platform UI services. Impacted customers may face error in loading Cloud Actions tab. We will provide additional information as it becomes available.
Report: "Acquia is investigating an interruption of service affecting the Pipelines jobs when executed in Cloud UI"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
Acquia is investigating an issue affecting Pipelines jobs when executed in Cloud UI. In the meantime, please use CLI for deployments. Further updates will be provided as information becomes available.
Report: "Acquia has detected an interruption in access to Acquia Cloud Platform - cloud.acquia.com"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
The intermittent service interruptions related to Acquia Cloud Platform have been addressed. All affected services have been restored and Acquia is monitoring at this time. We will provide additional information as it becomes available.
We are currently investigating an interruption in availability of Acquia Cloud platform - https://cloud.acquia.com/. We will provide additional information as it becomes available.
Report: "Acquia is investigating a delay in task notifications on the Acquia Cloud UI"
Last updateThe underlying cause of this delay in task notification has been addressed. All affected services have been restored. All services are operational at this time.
The delay in task notification has been addressed since 10:29 AM UTC. Activity Feed sidebar should be updated as expected when tasks are completed. We are still monitoring the situation.
Acquia is investigating a delay in task notifications on the Acquia Cloud UI since 7:21 AM UTC. Impacted customers will see tasks in the Activity Feed sidebar on cloud.acquia.com failing to complete while the task itself is completing as expected. We are working to address this issue and will provide updates as progress is made.
Report: "Acquia has detected an interruption of service impacting Pipelines jobs"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
The cause of the interruption of service affecting Pipelines jobs has been identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide further updates as soon as we have more information.
Acquia is still investigating the issue affecting Pipelines jobs. Further updates will be provided as soon as additional information becomes available.
Acquia is still investigating the issue affecting Pipelines jobs. We will provide further updates as soon as we have more information.
Acquia is investigating an issue impacting Pipelines jobs. Customers will see pipelines jobs failing to complete. We will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service impacting Pipelines jobs"
Last updateThe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
Acquia is investigating an issue impacting Pipelines jobs. Customers will see pipelines jobs failing to start. We will provide additional updates as information becomes available.
Report: "Acquia has detected issues with Acquia Site Factory tasks"
Last updateThe underlying cause of this issue has been addressed. All affected services have been restored and are operational at this time.
Acquia has rolled out a fix to address the permission-related issues affecting the tasks services for Acquia Site Factory applications. We are continuing to monitor performance at this time.
Acquia has identified a fix for the permission-related issues affecting the tasks services for Acquia Site Factory applications. We are currently in the process of rolling out this fix and will continue to provide updates as soon as they are available.
Acquia has identified the cause resulting in permission-related issues with the tasks services for Acquia Site Factory applications. We are currently working towards providing a resolution around the same. We will provide updates as soon as they are available.
Acquia is currently experiencing permission-related issues with the tasks services for Acquia Site Factory applications such as database backups, cache clear, etc. We are currently investigating and will provide updates as soon as they are available.
Report: "Acquia has detected an interruption of service impacting Pipelines jobs"
Last updateThe underlying cause of this service interruption has been addressed. All services are operational at this time.
The current issue has been addressed and tasks are beginning to process, with a bit of delay. We will provide updates as they become available.
Acquia is investigating an issue impacting Pipelines jobs. Customers will see pipelines jobs failing to start. We will provide additional updates as information becomes available.
Report: "Acquia has detected a temporary service interruption in Acquia Personalization services"
Last updateThe underlying cause of this service interruption has been addressed. All affected Acquia Personalization (formerly known as Acquia Lift) services have been restored. All services are operational at this time.
The cause of the interruption of service impacting Acquia Personalization (formerly known as Acquia Lift), has been identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide more information as it becomes available.
The interruption in Acquia Personalization (formerly known as Acquia Lift) services for some applications has been identified. We are working to resolve it at this time. We will provide additional updates when services have been fully restored.
We are currently investigating an interruption in Acquia Personalization (formerly known as Acquia Lift) services. We will provide additional information as it becomes available.
Report: "Acquia has detected an issue impacting database creation on some ACN applications and ODEs"
Last updateThe underlying cause of this issue has been addressed. All affected services have been restored. All services are operational at this time.
The cause of this issue has been identified and a fix has been deployed. We are closely monitoring the situation and will provide updates as they become available
Acquia has identified an issue creating new databases on Acquia Cloud Next and in On Demand Environments. Impacted customers may see tasks related to the creation of new databases taking longer than expected or failing. Pre-existing databases are not impacted.
Report: "Acquia has detected an interruption of service impacting Pipelines jobs"
Last updatehe underlying cause of this service interruption has been addressed. All affected services have been restored. All services are operational at this time.
The cause of the interruption of service preventing Pipelines jobs from completing has been identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide more information as it becomes available.
Acquia is continuing to investigate the issue preventing Pipelines jobs from completing and has identified the root cause of the issue. We are currently in process of testing the fix and shall update once it is released.
Acquia is investigating an issue impacting Pipelines jobs. Impacted customers will see pipelines jobs failing to complete. We will provide additional updates as information becomes available.
Report: "Acquia has detected an interruption of service for Acquia Site factory"
Last updateAll affected services have been restored. All services are operational at this time.
The cause of the interruption of service impacting Acquia Site Factory users has been identified and a fix has been applied. We are continuing to monitor performance at this time. We will provide more information as it becomes available.
We are currently investigating an interruption of service for Acquia Site Factory customers where impacted users are not able to reset password for the ACSF console. We will provide more information as it becomes available.
Report: "Acquia has detected a temporary interruption in Acquia Cloud interface services"
Last updateThe underlying cause of this service degradation has been addressed. All affected services have been restored. All services are operational at this time.
The cause of the interruption of service impacting Acquia Cloud interface services has been identified and a fix has been applied. We are continuing to monitor performance at this time.
We have identified the cause of the current service interruption for Acquia Cloud interface services with accounts.acquia.com. We are working to restore services and will provide additional updates as they become available.
We are currently investigating a service degradation in Acquia Cloud interface services where accounts.acquia.com is unresponsive and requests might time out. We will provide additional information as it becomes available.
Report: "Acquia is currently investigating a service outage"
Last updateThe underlying cause of this service outage has been addressed. All affected services have been restored and are operational at this time.
Acquia has identified the cause of a service outage affecting a subset of customers in US-EAST and we are actively working to correct the issue.
Acquia is investigating a service outage for a subset of customers. More information for this will be posted as soon as possible.
Report: "Acquia has detected a temporary a service degradation in the Acquia Content Hub services"
Last updateThe underlying cause of this service degradation in Acquia Content Hub services has been addressed. All affected services have been restored. All services are operational at this time.
The cause of service degradation in Acquia Content Hub services has been identified and a fix has been applied. We are continuing to monitor performance at this time.
We are currently investigating a service degradation in Acquia Content Hub services where impacted customers are unable to import content. We will provide additional information as it becomes available.