Acquia, Inc. Incident History

We are currently experiencing service interruptions for the Acquia Customer Data Platform hosted on the US GCP. Affected customers may encounter issues with logging in, as well as running campaigns and reports. This may also lead to minor delays in data refresh jobs. Our team is actively working to resolve the issue and restore full functionality as soon as possible. We will provide additional updates once the service is fully restored.

Acquia is currently investigating a service interruption affecting some ACN customers where tasks are experiencing delays across all environments. We are actively working to resolve this issue and will provide more information as it becomes available.

We are currently experiencing an interruption in services for Acquia Customer Data Platform tenants hosted on the US GCP. Impacted customers will face issues with login services for Acquia Customer Data Platform. Our team is actively working to resolve this issue and restore full functionality as soon as possible. Additional updates will be provided once the service is fully restored.

We are currently experiencing an interruption in services for Acquia Customer Data Platform tenants hosted on the US GCP. Impacted customers will face issues with login services for Acquia Customer Data Platform. Our team is actively working to resolve this issue and restore full functionality as soon as possible. Additional updates will be provided once the service is fully restored.

Acquia is currently investigating an issue affecting Salesforce Marketing Cloud Campaigns for all GCP customers. Customers may experience campaign failures pushing to SFMC. We are actively working on a resolution and will provide additional updates as information becomes available.

Acquia is currently investigating an issue affecting Pipelines integration for Bitbucket users. Customers may notice that the branch list is not being generated when initiating the job. We are actively working on a resolution and will provide additional updates as information becomes available.

Acquia is currently experiencing an interruption in service of Acquia Cloud UI. The users might not be able to login to Cloud UI. If you need to get in touch with Support, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support

The customer-facing issue impacting Service Cloud case creation is effectively mitigated. All affected services have been restored and are operational at this time.

Acquia is continuing to investigate the ongoing issue where some customers are unable to create new Acquia Support tickets. We are still in the process of identifying the root cause and are working diligently to resolve it. We will keep you informed with updates as soon as more information becomes available.

We are actively investigating this issue and are still in the process of identifying the root cause. We will keep you updated as soon as new information becomes available.

Acquia is currently investigating reports of some customers being unable to create new Acquia Support tickets. If you need to get in touch with Support and cannot directly create a new Support ticket, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support

Acquia is currently investigating reports of some customers being unable to create new Acquia Support tickets. If you need to get in touch with Support and cannot directly create a new Support ticket, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support

The underlying cause of the issue impacting CDP tenants in the AWS US region has been successfully resolved. All major workflows that utilize Snowflake are now operating efficiently. All affected services have been restored.

We are pleased to report that the issue impacting CDP tenants in the AWS US region has been successfully resolved. All major workflows that utilize Snowflake are now operating efficiently. Our team is closely monitoring the situation to ensure ongoing stability and performance.

We have identified the root cause of the issue affecting CDP tenants in the AWS US region. Our team is actively working on implementing a solution to address this problem. We will keep you informed with further updates as we progress.

We are currently experiencing an issue with the CDP affecting CDP tenants in the AWS US region. All major workflows utilizing Snowflake are encountering timeout errors.