Is Yotpo Down Right Now? Check if there is a current outage ongoing.

We're currently experiencing an issue with our chat support system, and chats are temporarily unavailable. Our team is actively working to resolve the problem as quickly as possible. In the meantime, you can still reach us by submitting a support ticket using the "Contact Us" option in the top bar. Thank you for your patience and understanding!

This incident has now been resolved, all functionalities are back to normal and you should be able to access the Yotpo Apps without issues, we appreciate your kind patience and understanding while we resolved this matter.

Our team has applied a fix and logging-in to Yotpo apps are now accessible, we are monitoring the fix. We appreciate your kind patience and understanding.

You may encounter an issue logging-in to the Yotpo apps, our team is looking into this.

This incident has now been resolved, all functionalities are back to normal and you should be able to access the Yotpo Apps without issues, we appreciate your kind patience and understanding while we resolved this matter.

Our team has applied a fix and logging-in to Yotpo apps are now accessible, we are monitoring the fix. We appreciate your kind patience and understanding.

You may encounter an issue logging-in to the Yotpo apps, our team is looking into this.

The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

A fix is implemented and we're currently monitoring the behaviour.

Our engineering team have identified the underlying issue and are currently working on a fix.

Using the Campaigns section to view, manage or create Email and Multi-message campaigns might currently not be available.Start time: 27 May, 2025 - 08:30 [UTC].We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter.The Yotpo Support Team.

The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

A fix is implemented and we're currently monitoring the behaviour.

Our engineering team have identified the underlying issue and are currently working on a fix.

Using the Campaigns section to view, manage or create Email and Multi-message campaigns might currently not be available. Start time: 27 May, 2025 - 08:30 [UTC]. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating an interruption in the Yotpo SMS & Email app, causing customers not being able to log into Yotpo SMS & Email through Shopify. At the moment we recommend logging in through https://email-and-sms.yotpo.com/ We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

This incident has been resolved.

We are investigating an interruption in the Flows/Flows editor service, causing issue, where flows are not opening, otherwise working as expected. We apologise for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

This incident has been resolved.

Due to an issue being experienced by one of our aggregators we are currently seeing SMS message failures to the following countries; UK LVN, Bulgaria, Brazil, Indonesia, Iceland, Japan, Malaysia, Romania, Singapore, Turkey, Vietnam We have engaged our aggregator partners to investigate and will provide an update as soon as we have further details.

This incident has been resolved.

We are currently investigating the issue

This incident is resolved. We sincerely apologize for the inconvenience this may cause. If you have any questions or need further assistance, please don’t hesitate to reach out via live chat or by submitting a support case. Thank you for your understanding and continued support. The Yotpo Support Team

Important Notice: Compatibility Issue with Shopify POS Version 10.0.0 We would like to inform you that Shopify has recently released a new version of their Point of Sale system (Shopify POS 10.0.0), which is currently causing compatibility issues with the Yotpo Loyalty POS integration. Our R&D team has identified the issue and prepared a hotfix, which is scheduled for validation and deployment by tomorrow. In the meantime, we recommend not updating to Shopify POS version 10.0.0 until the fix is released, to avoid any disruptions in your service. We sincerely apologize for the inconvenience this may cause. Rest assured, our team is actively working to resolve the issue as quickly as possible. If you have any questions or need further assistance, please don’t hesitate to reach out via live chat or by submitting a support case. Thank you for your understanding and continued support. The Yotpo Support Team

The incident has been resolved. Note: We are currently backfilling the lag and expect to complete it within the next 6 hours We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Incident Update: We want to keep you informed about an ongoing issue that our R&D team is actively working to resolve. At the moment, the following functionalities may be impacted: 1. Updates from Shopify (e.g. tags, emails) 2. Opt-in/opt-out customer flows 3. VIP tiers, including: - Adding customers to a tier - Rewarding tier entry - Syncing VIP tier tags with your platform 4. Syncs with ESPs (customer updates & events) 5. Birthday and anniversary rewards 6. Data reset actions 7. Rewards for reviews Our team is prioritizing the most critical areas first—specifically Shopify updates, opt-in flows, and VIP tier functionality. We appreciate your patience and will continue to share updates as we make progress. Thank you for bearing with us!

We are continuing to monitor for any further issues.

Incident Update: R&D team has implemented a fix for the issues outlined below and we are currently monitoring the systems to ensure the issue does not recur. Yotpo Loyalty: -Merchants were unable to access the Yotpo L&R admin. -API might not be working Yotpo Reviews: -The “On-site Widgets” section in the Reviews admin was inaccessible. Incident Timeframes (UTC): Start: 11:00 PM End: 1:48 AM Start: 2:00 PM End: 2:40 PM Start: 4:45 PM End: 5:15 PM We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by submitting a support case. The Yotpo Support Team

The incident has been resolved. Note: There will be delays in some flows for the next couple of hours Start Time: 11:00 PM UTC End Time: 1:48 AM UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

A fix has been implemented, and we are now able to access the Yotpo L&R admin. The API is also functioning; however, some background jobs are still not running. This may result in delays for customers in certain areas of the program. Our R&D team is actively working to fully resolve the issue.

Business Impact: -Merchants are not able to access the Yotpo L&R admin -API might not be working Start Time: 11:00 PM UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Thank you for your patience. The issue has been fully resolved, and campaign sending and scheduling are now back to normal. Please let us know if you experience any further issues.

We’ve identified the issue and have applied a fix. Our team is currently monitoring the progress, and we’ll keep you updated once the issue has been fully resolved. We appreciate your patience and understanding in this matter.

We have observed that there may be issues/delays with sending campaigns. Our teams are working actively on resolving this issue as soon as possible.

This incident has been resolved.

We are investigating an interruption in the integrations service, causing the "Integrations" page to not load. Integrations itself are intact. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

We sincerely apologize for the inconvenience caused by the recent issue with Analytics page not loading. Our team has identified and resolved the issue, restoring full functionality. If you have any further concerns, please don’t hesitate to reach out, we’re here to help. Thank you for your patience and understanding.

We appreciate your patience with us, our team has implemented a fix and we are currently monitoring the progress, thank you so much for your kind understanding.

Thank you for your continued patience as we fix the issue, we have also identified that this issue may also affect the Loyalty and Platform Analaytics pages, further updates will be given once the issue has been resolved.

We have identified the issue and we are working on a fix.

Some pages that is connected to analytics in the Yotpo SMS & Email app is not loading. We are aware on the issue and we are currently working on a fix as soon as possible.

The incident has been resolved. Start Time: 6:07 PM UTC End Time: 8:05 PM UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. . The Yotpo Support Team

Users are experiencing failures in the process of redeeming points

This incident has been resolved.

We are continuing to work on a fix for the issue

Awards were applied to the entire cart instead of excluding specified collections. This affected stores with product restrictions and collection_exclusions settings.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Overall Description of the issue and Affected Services: The liability report might show a wrong outstanding points number for some merchants Start Time: 10:30 AM UTC Business Impact: - Wrong outstanding points amount in the liability report for some merchants We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating the issue.

We experienced an outage in our support system, which meant that our support chat system was temporarily unavailable. We sincerely apologize for the inconvenience caused and appreciate your patience while we worked to resolved it. We can confirm that the issue is resolved.

We are currently experiencing an outage in our support system, causing temporary unavailability of our support chat. Our team has identified the issue with our service provider and is actively working on a resolution. For urgent matters, please use the Contact Support form in the Yotpo Admin. We sincerely apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

The issue has been identified, and we are working on a fix.

You may encounter an error when trying to edit a Flow Email Template. We’re aware of the issue, and our R&D team is actively working on a fix. We understand how important this is and appreciate your patience. We’ll share updates as soon as we have more information. Thank you for your understanding!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and fix being deployed

The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

A fix is implemented and we're currently monitoring the behaviour.

Our engineering team have identified the underlying issue and are currently working on a fix.

Our team is currently investigating the issue. Start time: 29 Jan, 2025 - 11:00 [UTC]. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

Using the Campaigns page to schedule SMS campaigns might currently not be available due to temporary issues.

This incident has been resolved.

We are investigating an interruption in the service, due to which when changing the subject for an email step in a flow, the new subject is applied for all email steps in the flow. At the moment we recommend to avoid editing the subjects or use this as a workaround: clone the step, change the subject and remove the original one. We apologize for the temporary inconvenience. More details to follow in the next status update The Yotpo Support Team

The incident has been resolved. We are now able to redeem points in the Shopify POS app Start Time: 2024-12-05 12:30PM UTC End Time: 2024-12-06 12:40AM UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case . The Yotpo Support Team

We currently have an issue regarding Shopify POS -Cannot redeem points We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

We experienced an outage in our support system, which meant that our support chat and ticketing system were temporarily unavailable. We sincerely apologize for the inconvenience caused and appreciate your patience while we worked to resolved it. We can confirm that the issue is resolved.

We are currently experiencing an outage in our support system, which means our support chat and ticketing system are temporarily unavailable. We have identified the issue and are actively working on a fix. In the meantime, if you have any urgent matters, please feel free to reach us at: supportcenter@yotpo.com. We sincerely apologize for the inconvenience and appreciate your patience during this time.

The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

A fix is implemented and we're currently monitoring the behaviour.

Our engineering team have identified the underlying issue and are currently working on a fix.

Using the Email campaigns page to create, edit or schedule an email campaign might currently not be available. 14 Nov, 2024 - 10:30 [UTC]. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

Issue was identified and fixed, thank you for your patience and understanding. We apologise for the temporary inconvenience. The Yotpo Support Team

We are investigating an interruption in the login service, causing members to be logged out. We apologise for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

All systems operational and everything is back to normal.

Issue was identified and fixed, monitoring phase begins.

We are investigating an interruption in the email service, causing email templates to be inaccessible. We apologize for the temporary inconvenience. More details to follow in the next status update. The Yotpo Support Team

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The Subscriptions application is now fully functional. Yotpo SMS and Email is still impacted on SMS Campaigns. The team is working with high priority on resolving the issue. We apologize for the inconvenience caused.

Following corrective actions implemented by our aggregators on Friday and a prolonged period of monitoring, we can confirm that there are no further issues impacting delivery of MMS Messages towards US numbers. Should you face any issues, please reach out to our Support team, Thanks Yotpo Team

We have received confirmation that aggregators have applied mitigation to restore the delivery of MMS and are monitoring stability.

We have been informed of an ongoing aggregator issue that is currently causing the failure of MMS messages sent to the United States, There is no impact to SMS messages. Downstream aggregators continue to investigate the issue and identify a resolution. We apologise for any inconvenience and will provide further updates once available. Thanks The Yotpo Team.

All systems are operational Start Time: 8:55pm UTC End Time: 11:06pm UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

R&D applied a fix Customer page should now be working properly

Start Time: 8:55pm UTC Business Impact: - Customers are not being loaded in the admin - General slowness We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

The incident has been resolved.

We are currently investigating the issue and are working to resolve it as soon as possible.

The issue is now resolved and our chat ticket service is fully operational.

We are currently experiencing an outage from Salesforce, which means our support chat and ticketing system are temporarily unavailable. Salesforce has identified the issue and is actively working on a fix. In the meantime, if you have any urgent matters, please feel free to reach us at: supportcenter@yotpo.com. We sincerely apologize for the inconvenience and appreciate your patience during this time.

The issue has been resolved and the functionality is back to normal. We thank you for your patience on this matter.

A fix is implemented and we're currently monitoring the behaviour.

Our engineering team have identified the underlying issue and are currently working on a fix.

Using the Sales Channel section in Shopify to access Yotpo SMS & Email might currently not be available. Start time: 23 Aug, 2024 - 09:00 [UTC]. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Business Impact: We have noticed that some webhooks are failing from Shopify to L&R side , R&D teams are investigating the root cause. We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Overall Description of the Issue and Affected Services: Access to the Yotpo Admin to Moderate reviews, Yotpo App Embed in Shopify and other components may be limited, resulting in errors or timeouts. Start Time: August 16, 2024 - 2:14PM (UTC) End Time: August 16, 2024 - 3:55PM (UTC) Business Impact: Using the Yotpo Reviews Admin to review or moderate reviews and export review data might have been unavailable. Yotpo App Embed in Shopify may not be accessible. We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

This incident has been resolved. It lasted between 14:55 UTC to 15:44 UTC, when all operations returned to normal.

Overall Description of the issue and Affected Services: There was a L&R Points Service disruption lasting roughly 50 minutes. Business Impact: During the disruption, the following areas were impacted - L&R Admin Widgets Process Order Process Customer API returned to service roughly 30 minutes after the interruption began allowing the L&R Admin and widgets to work again. Asynchronous operations returned after roughly 50 minutes bringing the disruption to a resolution. No data loss was found. Start time: August 4, 2024 14:55 UTC End time: August 4, 2024 15:44 UTC We apologize for the temporary inconvenience while this matter occurred. All processing and services have returned to normal. The Yotpo Support Team

This incident has been resolved and there has been no data loss. All customer platform account statuses have been updated.

We are continuing to investigate this issue.

Overall Description of the issue and Affected Services: We are currently experiencing an issue affecting our Shopify integration. Customers who create an account on your Shopify store will not have their account marked as having an account on your platform in Yotpo. Start Time: 7:18pm UTC Business Impact: - Platform account status will not be updated in Yotpo for newly created accounts in Shopify. - This will cause customers to not receive a "Create an Account" reward for creating a platform account. - If your opt-in strategy is set to "Platform Accounts Only", these customers will not be opted in automatically following account creation. Workarounds: - Our Customer Update API call (https://loyaltyapi.yotpo.com/reference/createupdate-customer-records) can be used to mark customers as having a platform account by setting the has_account value to "true". By default, the "platform_account_created_at" value takes the current time. We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

We are currently investigating this issue.

All systems are operational Start Time: 4:15 AM UTC End Time: 6:00 AM UTC We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Process Orders and Process Customers have a delay. R&D is working on a fix.

Start Time: 4:15 AM UTC Business Impact: - R&D found an issue with the admin and it's now fixed. - Process order is partially not working. We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Overall Description of the Issue and Affected Services: Reviews have not loaded in the Moderation Dashboard and in the Analytics page in the Yotpo UGC Admin Start Time: July 31, 2024 - 8:47AM (UTC) End Time: July 31, 2024 - 11:05AM (UTC) Business Impact: Using the Yotpo Admin to review or moderate reviews and export review data might have been unavailable. We apologize for the inconvenience and appreciate your patience while our engineering teams worked to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

We are continuing to investigate this issue.

Overall Description of the Issue and Affected Services: Reviews are not loading in the Moderation Dashboard, and the Analytics page in the Yotpo Admin Start Time: July 31, 2024 - 8:47AM (UTC). Business Impact: Using the Yotpo Admin to review or moderate reviews and export review data might currently be unavailable. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.

Overall Description of the Issue and Affected Services: Logging into the Yotpo admin and posting calls through API might have failed Start Time: July 26, 2024 - 13:10 (UTC) End Time: July 26, 2024 - 13:50 (UTC) Business Impact: Logging into the Yotpo admin might have not been possible and posting calls through the API endpoint might not have succeeded. We apologize for the inconvenience and appreciate your patience while our engineering teams have worked diligently to identify and contain the situation. The Yotpo Support Team

This incident has been resolved.

Our R&D team has deployed a fix and is now monitoring the incident.

The issue has been identified and a fix is being implemented.

Overall Description of the issue and Affected Services: We are currently experiencing issues with our Points Service; the service is only partially responding at the moment. Start Time: 1:38 PM UTC Business Impact: - Points delayed. - Loyalty admin inaccessible. - Earning of points for your shopper is delayed and will be shown in their account with a delay. - There is no data lost. We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Our teams identified and resolved a malfunction in the database that resulted in the following issues: End customers unable see widgets on stores End customers unable to redeem discounts both online and in POS Customers sections of Loyatly and Referrals admin reflecting no data Users unable to create a referral flow All systems are expected to be operational.

Currently, our teams identified a malfunction in the database that has resulted in the following issues: End customers unable see widgets on stores End customers unable to redeem discounts both online and in POS Customers sections of Loyatly and Referrals admin reflecting no data Users unable to create a referral flow This is expected to be resolved shortly.

This incident has been resolved.

Overall Description of the issue and Affected Services: The R&D team is currently investigating the service interruption affecting newly opted-in customers. Start Time: 6:10 AM UTC Business Impact: - Only new customers who opted in loyalty program after 6:10 AM UTC are affected. - Newly registered customers will not be able to see or interact with majority of Yotpo Loyalty functionalities. (widgets, earning points) We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

The issue affecting ESPs has been resolved, and they have now been successfully restored to normal operation.

Our R&D team has informed us that all systems have been successfully restored to normal operation. The only exception to this is updating customer data on ESPs, which currently has delays. Rest assured, we are still closely monitoring the situation to prevent any recurrence of issues and to maintain optimal performance.

We are now monitoring the performance as our processes catch up from the downtime. You might still experience issues as we monitor the progress.

We are continuing to work on a fix for this issue.

The root cause and initial issue have been fixed by our R&D team. At the moment, we are experiencing issues due to our system catching up on the time it was not functioning, which is why our database/process reached 100%. We are now working on this, and it will take some time to reduce the process.

Overall Description of the issue and Affected Services: We are currently investigating the service interruption on the Loyalty Admin Start Time: 4:04 PM UTC Update: This service interruption has affected widget load speed and overall functionality. Our R&D team is aware of this and is currently investigating. This service interruption has affected API's which are currently failing. Business Impact: - Currently, the Loyalty Admin is inaccessible - We are still investigating its other impacts and will provide updates as we progress We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

Overall Description of the issue and Affected Services: All endpoints received a 403 response, in the time added below. Start Time: 2:17 PM UTC End Time: 2:39 PM UTC Business Impact: - Returns 403 for all endpoints We apologize for the inconvenience Our Research and Development (R&D) team has promptly identified the cause of the problem and has implemented a fix to address it. To ensure that everything continues to function smoothly, our team is now continuously and closely monitoring the situation. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

During the period of 28-30th May, The Yotpo Team identified an issue which impacted merchants receiving custom data properties from partners and 3rd parties. This issue would mean that Yotpo SMS & Flows flows configured to send on such custom events would not have been triggered during the period of the incident. The team have confirmed that the issue is resolved as of the 30th May and no further impact is expected. We apologize for the inconvenience. The Yotpo Support Team

This incident has been resolved.

At this moment, the issue has been resolved and Yotpo Loyalty should be functional. However, there is a large amount of data being processed from the time that the issue was active so there will be delays in our system with API calls and other functions until the backlog has been cleared.

We are continuing to work on a fix for this issue.

Overall Description of the issue and Affected Services: There is currently an issue with Loyalty-relayed API calls. At the moment the Loyalty Admin cannot be accessed and Loyalty API calls may respond with an error. Start Time: May 1, 2024 5:02 PM (UTC) Business Impact: - Would not be able to access the Loyalty Admin. - Loyalty-relayed API calls are affected and may respond with an error. We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

This incident has been resolved.

Users may see a discrepancy in Yotpo SMS & Email subscriber analytics from the 16th April to date. Our teams have identified the root cause of the issue and are currently running a fix to backfill the data to ensure this is presented correctly in the product. We apologise for the inconvenience and appreciate your patience while we work to resolve this issue. Further updates will be sent as the investigation and resolution efforts continue. The Yotpo Team

The issue has been resolved and the analytics functionality is back to normal. We thank you for your patience on this matter.

A fix is implemented and we're currently monitoring the behaviour.

Our engineering team have identified the underlying issue and are currently working on a fix.

Using the Yotpo SMS & Email Analytics to view your Analytics Overview, flows or subscriber analytics might currently not be available. This could also be noticed on pages where analytics data is pulled such as Flows listings. Start time: 16 Apr, 2024 - 08:15 [UTC]. We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter. The Yotpo Support Team.

The UGC Yotpo admin might have not functioned properly on various pages, such as the home page and moderation page. Additionally, on site widgets might have not loaded or not presented reviews on site. Start time GMT: 03:00 End time GMT: 05:30 We appreciate your patience while our R&D teams are working on it with the highest priority.

The UGC Yotpo admin might not function properly on various pages, such as the home page and moderation page. Additionally, on site widgets might not load or not present reviews on site. Start time GMT: 03:00 We appreciate your patience while our R&D teams are working on it with the highest priority.

The issue has been resolved. Customer's points balance are now showing onsite. Start Time: February 26, 2024 - 21:55PM (UTC) End Time: February 26, 2024 - 22:36 (UTC) If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

Overall Description of the Issue and Affected Services: There is currently and issue onsite affecting some merchants. Some customers are unable to see their points balances on the rewards page and at checkout. It will say the customer has 0 points. Start Time: February 26, 2024 - 21:55PM (UTC) Incident Business Impact: - some customers cannot see their current point balances - some customers cannot make redemptions on site. Our R&D team is aware of the issue and is working on a fix. We will update once we have an update. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team.