Twilio Incident History

We are experiencing SMS delivery delays when sending messages to America Net network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with AccSec Canada API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We've become aware of a potential issue with AccSec Canada API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We've become aware of a potential issue with Whatsapp DLRs receiving elevated 4xx responses with error code 470 from wa-container. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our RCS Senders to a Messaging Service and inbound message delivery to an RCS Sender in Messaging Service are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

We are investigating intermittent issues with adding RCS senders to a Messaging Service and inbound message delivery to an RCS sender in a messaging service that started occurring on 4/23/2025 around 2:49 pm PST. We expect to provide another update in 1 hour or as soon as more information becomes available

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are investigating intermittent issues with adding RCS senders to a Messaging Service and inbound message delivery to an RCS sender in a messaging service that started occurring on 4/23/2025 around 2:49 pm PST. We expect to provide another update in 1 hour or as soon as more information becomes available

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are investigating intermittent issues with adding RCS senders to a Messaging Service and inbound message delivery to an RCS sender in a messaging service that started occurring on 4/23/2025 around 2:49 pm PST. We expect to provide another update in 1 hour or as soon as more information becomes available

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers have identified an issue where outbound WhatsApp messages may fail with error code 63012. We are investigating the issue and working with Meta to resolve. We will provide another update in 15 minutes or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Cloudapi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue with Cloudapi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures when sending messages to Orange Network in Equatorial Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS Delivery Delays to Smart Network in Philippines over a subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Djibouti Telecom In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The Vodafone network in Egypt is conducting a planned maintenance from 24 April 2025 at 14:30 PDT until 24 April 2025 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Twilio Verify Email was degraded Apr 23 at 2:57 PM 2025. During this period of time customers may have experienced Verify Email Messages Not Delivered to Customers. The issue has now been resolved.

We are experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The XL Axiata network in Indonesia is conducting a planned maintenance from 24 April 2025 at 10:00 PDT until 24 April 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are observing call failures from Subscribers To US Twilio Toll Free Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays to multiple networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures when sending messages to Telekom in South Africa 655-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 30 minutes or as soon as more information becomes available.

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 15 minutes or as soon as more information becomes available.

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We have fully investigated the potential issue with the Conversations API triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Our monitoring systems have detected a potential issue with the Conversations API, where it is experiencing a consumer offset issue where message consumers are 10k-40k offsets behind and not dropping. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue the Conversations API is experiencing a consumer offset issue where message consumers are 10k-40k offsets behind and not dropping. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The Gazprom Telekom network in Russia is conducting a planned maintenance from 23 April 2025 at 13:00 PDT until 23 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing SMS delivery delays and failures to TIGO / COMCEL in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.

Our engineers have identified a few hundred 5xx errors due to timeouts with datastore. The errors have subsided and no further impact is being observed.

Our engineers are currently investigating the customer impact of a retroactive issue with a short burst of 5xx errors impacted Flex and Task Router Voice traffic. We will follow up and provide customer impact details within 2 hours.

Our engineers are currently investigating the customer impact of a retroactive issue with a short burst of 5xx errors impacted Flex and Task Router Voice traffic. We will follow up and provide customer impact details within 2 hours.

Our engineers are currently investigating the customer impact of a retroactive issue with a short burst of 5xx errors impacted Flex and Task Router Voice traffic. We will follow up and provide customer impact details within 2 hours.

We are observing a potential issue with poor call quality on calls from Canadian Network Subscribers to a subset of Twilio's phone numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We've become aware of a potential Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The life:) network in Belarus is conducting an emergency maintenance from 22 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Belarus handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Telenor network in Pakistan is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Grameenphone network in Bangladesh is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our SMS carrier partner in Thailand is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our monitoring systems detected an issue causing intermittent errors using the Lookup API for Reassigned Number packages, and our engineering team deployed a fix. We are seeing full recovery, and are monitoring to ensure that errors do not return. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Twilio Lookup V2. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Twilio Lookup V2. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Voice Insights for customers homed in UE1 was degraded for 8 hours and 40 minutes between 11:30pm and 8:10am Pacific Time between 04/21/2025 and 04/22/2025. During this period of time customers may have experienced delays in the availability of Voice Insights Call Summaries. The issue has now been resolved. There was no impact to Voice Insights customers homed in US1 and AU1.

Twilio Voice Insights for customers homed in UE1 was degraded for 8 hours and 40 minutes between 11:30pm and 8:10am Pacific Time between 04/21/2025 and 04/22/2025. During this period of time customers may have experienced delays in the availability of Voice Insights Call Summaries. The issue has now been resolved. There was no impact to Voice Insights customers homed in US1 and AU1.

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are continuing to experience SMS Delivery Failures To and From AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue in Conversation Relay. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our Voice carrier partner in Thailand is conducting a planned maintenance from 21 April 2025 at 15:30 PDT until 21 April 2025 at 19:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Thailand phone numbers.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 April 2025 at 14:00 PDT until 21 April 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing SMS delivery delays when sending messages to MegaFon and Babilon-M Networks in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are observing call failures from Colombia Carriers to a subset of Twilio Colombia Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Saturday, April 19th, 2025, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are currently experiencing 5xx errors from Meta when calling the WhatsApp registration APIs. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update within the next hour or sooner if additional information becomes available.

We are aware of an issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and others. Our engineers are working on the issue, and we will provide another update in 30 mins or as soon as more information becomes available.

We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery failures To and From a subset of Twilio phone numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Ditto Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays to multiple networks in multiple countries in APAC and EMEA. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays to multiple networks in multiple countries in APAC and EMEA. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our carriers partners Three United Kingdom, Drei Austria and Wind Tre Italy are conducting a planned maintenance from 16 April 2025 at 15:00 PDT until 16 April 2025 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom, Drei Austria and Wind Tre Italy customers.Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays to and from a subset of Twilio Australia longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are currently seeing ticket submission in Console experiencing slowness. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are currently seeing ticket submission in Console experiencing slowness. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are observing call failures to Twilio phone numbers in Greece. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are observing call failures to Twilio phone numbers in Greece. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are observing call failures to Twilio phone numbers in Greece. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

The U Mobile network in Malaysia is conducting an emergency maintenance from 15 April 2025 at 13:00 PDT until 15 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to U Mobile Malaysia handsets when sending via long codes and short codes.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our SMS carrier partner in France is conducting a planned maintenance from 15 April 2025 at 13:00 PDT until 15 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets via subset of France long codes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are continuing to monitor for any further issues.

Degradation to Multiple Twilio Services. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.

The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.

We are continuing to monitor for any further issues.

The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates as soon as more information becomes available.

Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We have detected an issue with Trust Hub that has been resolved. Between 10:33 AM PT and 11:09 AM PT, customers may have been unable unable to perform account upgrades or sign up for products that require regulatory compliance, such as Phone Numbers. This issue has been resolved.

The Maxis network in Malaysia is conducting a planned maintenance from 15 April 2025 at 09:00 PDT until 15 April 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets when sending via long codes and short codes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are continuing to monitor for any further issues.

The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates as soon as more information becomes available.

Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We have fully investigated the Voice Calls causing 5XX errors issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.

Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We have fully investigated the Voice Calls causing 5XX errors issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue for inbound call failures to Twilio phone numbers in Korea. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays and failures to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to A1 Network in Serbia Vi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The Zain network in Kuwait is conducting a planned maintenance from 14 April 2025 at 14:00 PDT until 14 April 2025 at 16:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Kuwait handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are investigating intermittent Meta Templates Category Events failing. We expect to provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with Meta Content Template Category Events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We've become aware of a potential issue with Meta Content Template Category Events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The KDDI network in Japan is conducting a planned maintenance from 14 April 2025 at 12:00 PDT until 14 April 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have experienced SMS Delivery Degradation for 20 minutes between Apr 14, 10:05 am – Apr 14, 10:25 am Pacific Time. During this period of time customers may have experienced SMS Delivery Failure To Multiple US Networks Via a Subset of Short Codes. The issue has now been resolved.

Our monitoring systems have detected a potential issue SMS Delivery Delays to 9mobile in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue with Flex Billing model change is broken for trial accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Djibouti Telecom Network In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing errors with Accsec UK API Error. We expect to provide another update in 1 hour or as soon as more information becomes available

Our monitoring systems have detected a potential issue Accsec UK API Error. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The TIM network in Brazil is conducting a planned maintenance from 13 April 2025 at 20:00 PDT until 14 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to TIM Brazil handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

We are experiencing SMS delivery failures to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing errors with AccSec - US API. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery failures to Cingular Wireless (AT&T) in United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are investigating 30036 errors on SMS and RCS verifications with Verify for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Twilio Verify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing MMS delivery delays when sending messages to multiple network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1hr or as soon as more information becomes available.

The MTN network in Uganda is conducting an emergency maintenance from 11 April 2025 at 14:00 PDT until 11 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Uganda handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing SMS delivery delays when sending messages to the Appalachian Wireless network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS delivery delays to Appalachian Wireless in the United States of America . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing delays in receiving message delivery reports when sending SMS to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS delivery report delays to the Entel network in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are currently investigating an issue where speech recognition results are returned in the Hebrew language (he-IL) when the English language (en-US) is specified. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with speech recognition returning English (en-US) results when language Hebrew (he-IL) is specified. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are currently investigating an issue where Gather speech recognition results are returned in the the English language (en-US) when the Hebrew language (he-IL) is specified. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with speech recognition returning English (en-US) results when language Hebrew (he-IL) is specified. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The Wataniya network in Kuwait is conducting a planned maintenance from 10 April 2025 at 16:00 PDT until 10 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Wataniya Kuwait handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are observing poor call quality on outbound calls to a subset of Mexico phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with poor call quality on outbound calls to a subset of Mexico phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are observing recovery in SMS delivery delays when sending messages to the AT&T Mexico network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We keep experiencing SMS delivery delays when sending messages to AT&T Network Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to AT&T Network Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS delivery delays to AT&T Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are investigating an issue causing MMS media deletions to fail for customer accounts with the privacy-based account flag enabled. Deletion failures have been occurring since 9:22 AM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with MMS media deletions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to AT&T Network Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS delivery delays to AT&T Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are observing recovery in SMS delivery delays when sending messages to C-Spire in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We keep experiencing SMS delivery report delays when sending messages to C-Spire in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays when sending messages to C-Spire in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS delivery delays in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS delivery delays to Claro network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue with SMS delivery delays in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our SMS carrier partner in Singapore is conducting a planned maintenance from 10 April 2025 at 05:00 PDT until 10 April 2025 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets via subset of Singapore short codes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Twilio SMS was degraded for 5 minutes between 12:30 and 12:35 Pacific Time on 04/10/2025. During this period of time customers may have experienced SMS delivery delays and failures to Cingular Wireless AT&T in the US Over a subset of longcodes. The issue has now been resolved.

The Kolbi network in Costa Rica is conducting a planned maintenance from 09 April 2025 at 19:00 PDT until 09 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kolbi Costa Rica handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS Delivery Delays to the Algar Telecom (CTBC) network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We have identified messages in Korean, Arabic, and Spanish languages are showing question marks in place of special accent characters for these languages when sending SMS to a Subset of Small Networks in the US via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS character encoding for Korean, Arabic, and Spanish to a subset of small networks in the US via subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to SMS Delivery Delays to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS Delivery Delays to MTN in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Airtel in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Airtel in Uganda. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays and failures to and from a subset of Chile Twilio Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with SMS Delivery Delay and Failures To And From Subset of Chile Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Customers may have faced issues with retrieving and updating Phone Number configurations for 26 minutes between 01:35 and 02:01 Pacific Time on 04/09/2025. The issue has now been resolved.

Twilio SMS was degraded for 10 minutes between 12:25 and 12:35 Pacific Time on 04/09/2025. During this period of time customers may have experienced SMS delivery delays to Cingular Wireless AT&T in the US Over a subset of longcodes. The issue has now been resolved.

Twilio SMS was degraded for 10 minutes between 12:25 and 12:35 Pacific Time on 04/09/2025. During this period of time customers may have experienced SMS delivery delays. The issue has now been resolved.

SMS Delivery Delay to AT&T Network in United States of America between 2025/04/09 07:25 UTC and 2025/04/09 07:31 UTC. During this period of time customers may have experienced SMS Delivery Delay to AT&T Network in United States of America. The issue has now been resolved.

We are experiencing outbound SMS delivery delays when sending messages to America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with outbound SMS delivery delays to America Net Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue with outbound SMS delivery delays to America Net Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our carrier partner KPN Netherlands is conducting a planned maintenance from 08 April 2025 at 22:00 PDT until 08 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for KPN Netherlands customers.Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our monitoring systems have detected a potential issue with SMS delivery delays To US Cellular Corp in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue with SMS delivery delays to US Cellular Corp in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The Vodafone network in Qatar is conducting a series of planned maintenances from 08 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.Note, the maintenance will be carried out on each of the following dates and times:08 April 2025 at 15:00 PDT until 08 April 2025 at 20:00 PDT22 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDTWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our monitoring systems have detected a potential issue with SMS delivery delays to MTN Network in Zambia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

This incident has been resolved.

Our monitoring systems have detected a potential issue with missing participant events on Video Insights Participant timeline. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 1 hour or as soon as more information becomes available.

There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to GrameenPhone Network In Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our Voice carrier partner in Norway, France, Croatia, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 08 April 2025 at 02:00 PDT until 08 April 2025 at 10:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, France, Croatia, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Finland, Ireland, Peru and Sweden phone numbers.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our Voice carrier partner in Singapore is conducting a planned maintenance from 08 April 2025 at 02:00 PDT until 08 April 2025 at 10:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Singapore phone numbers.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 07 April 2025 at 21:00 PDT until 08 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.Impacted Product: Verify Silent Network AuthWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

We are experiencing SMS delivery delays and failures to TIM in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The T-Mobile network in the United States and Canada is conducting an emergency maintenance from 07 April 2025 at 19:00 PDT until 08 April 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States and Canada handsets.

The Tele2 network in Kazakhstan is conducting a planned maintenance from 07 April 2025 at 15:00 PDT until 07 April 2025 at 18:23 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are currently investigating an issue that is preventing the assignment of phone numbers to Trust Products within TrustHub. Our engineering team is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with assigning Phone Numbers to Trust Products within TrustHub Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Africell Network in DR Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures to Dish Network in the United States of America via a subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing MMS/SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Messaging API was degraded for 19 minutes between 09:17 and 09:36 Pacific Time on 04/05/2025. During this period of time, customers may have experienced SMS Delivery Delays to Multiple Carriers in India from a subset of Short Codes. The issue has now been resolved.

We are experiencing SMS delivery delays when sending messages to Mascom in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We continue to experience SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

We are still experiencing SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

We are still experiencing SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are still experiencing SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Claro Network In Brazil (724-05). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our service partner is conducting a planned maintenance from 03 April 2025 at 22:00 PDT until 04 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.Impacted Products: Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes

Twilio Console Sender IDs was degraded for 24 hours between 3:00pm, April 2nd and 2:46 PM April 3rd Pacific Time During this period of time customers may have experienced not being able to select Business Profile when applying for a Sender ID. The issue has now been resolved.

We are observing (a subset of) call failures to Twilio Canadian Toll Free numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour as soon as more information becomes available.

We are observing call failures from US Network Subscribers to a subset of Twilio Toll-free Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue Inbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue Inbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are no longer experiencing an issue on a short latency spike in Flex resulted in a few errors orchestrating tasks and meetings. This incident has been resolved.

Our engineers have identified the issue on a short latency spike in Flex resulted in a few errors orchestrating tasks and meetings. Less than 15 errors were observed and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing delays in receiving message delivery reports when sending to SMS delivery delays to O2 in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our engineers have identified the issue on a short latency spike in Flex resulted in a few errors orchestrating tasks and meetings. Less than 15 errors were observed and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are observing recovery in a potential issue with VoiceBase transcriptions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Our engineers have identified the issue VoiceBase transcriptions issues and are working to deploy a fix. Customers might see some delays in Voice transcriptions, which we are currently investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with VoiceBase transcriptions. Customers might see some delays in Voice transcriptions, which we are currently investigating. We will provide another update in 1 hour or as soon as more information becomes available.

We have fixed the issue with Flex login and customers should no longer have issues logging into Flex. The issue was related to DNS. If customers are still having issues logging in it is advised to restart your application. We expect to provide another update in 30 minutes or as soon as more information becomes available.

We have fixed the issue with Flex login and customers should no longer have issues logging into Flex. The issue was related to DNS. If customers are still having issues logging in it is advised to restart your application.

We are continuing to work on a fix for this issue.

Our monitoring systems have detected issues with logging into Flex. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Our monitoring systems have detected issues with logging into Flex. Our engineering team has been alerted and is actively investigating. We are seeing recovery however some customers will have issues when logging into flex. If customers are still having issues logging in they can restart their application and that can help with the issue.

Our monitoring systems have detected a potential issueSynthetic tests are failing for prod us1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Twilio Whatsapp Media Messaging was degraded for 9 minutes between April 3, 5:00 AM and 5:09AM Pacific Time. During this period of time customers may have experienced delay in whatsapp media message delivery. The issue has now been resolved.

Our monitoring systems have detected a potential issue with WhatsApp messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery failures sending messages to Claro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We have fully investigated the API errors on the transcript retrieval issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We are currently investigating an elevated rate of HTTP 500 errors for API errors on Transcript retrieval. Our engineers are working on the issue, and we will provide another update in one hour or as soon as more information becomes available.

We are currently investigating an elevated rate of HTTP 500 errors for API errors on Transcript retrieval. Our engineers are working on the issue, and we will provide another update in one hour or as soon as more information becomes available.

From around 01:42 UTC to 01:52 UTC, customers using the Conversations SDK and Sync SDK may have experienced temporary delays in real-time updates on subscribed SDK objects. The issue has been mitigated and real-time updates to SDKs have been restored.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our carrier partner T-Mobile Germany is conducting an emergency maintenance from 02 April 2025 at 22:00 PDT until 03 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity MatchWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Maintenance activity: We would be updating the TaskRouter database version in the US1 region. There are pre and post activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 3 minutes and would incur a downtime of less than 1 minute.Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The New Mobile Communications LLC network in Russia is conducting a planned maintenance from 02 April 2025 at 13:00 PDT until 02 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Mobile Communications LLC Russia handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

We are no longer experiencing SMS delivery failures to Tre Network in Sweden. This incident has been resolved.

We are observing successful SMS delivery Tre Network in Sweden. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery failures to Tre Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. This incident has been resolved.

We are observing recovery in SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Live Chat is operating normally at this time.

Live Chat is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Live Chat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are no longer experiencing SMS delivery failures to Multiple Networks in Chile For a Subset of Domestic Numbers. This incident has been resolved.

We are observing successful SMS delivery to Multiple Networks in Chile For a Subset of Domestic Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS Delivery Failures to Multiple Networks in Chile For a Subset of Domestic Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

The O2 network in the United Kingdom is conducting a planned maintenance from 02 April 2025 at 14:30 PDT until 02 April 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio customers using the Twilio Help Center without a paid support plan were unable to contact support through ticket submission since approximately April 1, 2025 at 4:00 PM PST. Paid support and Personalized support customers were unaffected. This issue was resolved on April 1, 2025 at approximately 12:00 PM PST.

We've become aware of a potential issue with Submitting a ticket via the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Greece. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers have identified the issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery failures sending messages to H3G Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with a subset of Event Streams events failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A subset of small networks in the US are conducting an emergency maintenance from 01 April 2025 at 22:14 PDT until 02 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The SFR network in France is conducting a planned maintenance from 01 April 2025 at 21:00 PDT until 02 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SFR France handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

We are currently investigating an issue with Twilio Verify Silent Network Auth API Errors. Our engineering team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with AccSec - Indonesia Indosat API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with AccSec - Indonesia Indosat API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our SMS and MMS carrier partner in the United States is conducting an emergency maintenance from 01 April 2025 at 16:00 PDT until 01 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

It has been identified that we are experiencing MMS delivery failures instead of SMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

It has been identified that we are experiencing MMS delivery failures instead of SMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

The Twilio Programmable Messaging API was partially degraded for 3 minutes between April 1, 9:01 PST and 9:04 PST. Customers sending a MMS message may receive 5xx's in API responses during this time. This issue has now been resolved.

Our SMS carrier partner in India is conducting a planned maintenance from 01 April 2025 at 09:30 PDT until 01 April 2025 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to India handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with subaccount closures failing due to timeouts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

Our monitoring systems have detected a potential issue with SMS delivery DLR drops in South Africa. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Verizon network in the United States is conducting a planned maintenance from 31 March 2025 at 21:00 PDT until 01 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.

We are experiencing SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Programmable Messaging Insights and Programmable Voice Insights are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We continue to observe successful SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are observing successful SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing inbound SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our engineers are currently investigating the customer impact of a retroactive issue with 503s from TaskRouter. We will follow up and provide customer impact details within 2 hours.

We are experiencing MMS/SMS delivery delays when sending messages to UTS Network In Curacao. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Africell Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio is aware of an issue impacting Flex and Programmable Voice. We have assembled triage teams and are investigating. Customers will experience issues with Flex and Programmable Voice.

Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Our engineers have identified the issue with Programmable Voice - 11200 HTTP Retrieval Failures and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We've become aware of a potential issue with failed provisioning for US and Canada numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Taskrouter was degraded for 2 minutes between 05:00 and 05:02 Pacific Time on 03/31/2025. During this period of time, customers may have experienced 5xx errors. The issue has now been resolved.

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable API. We will follow up and provide customer impact details within 2 hours.

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable API. We will follow up and provide customer impact details within 2 hours.

We are continuing to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to Al Madar Network in Libya. This incident has been resolved.

We are observing recovery in SMS delivery delays when sending messages to Al Madar Network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are observing recovery in SMS delivery delays when sending messages to Al Madar Network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We continue to experience SMS delivery delays when sending messages to Al Madar Network in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Al Madar Network in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. This incident has been resolved.

We are observing recovery in SMS delivery delays when sending messages to Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to Azercell Network in Azerbaijan. This incident has been resolved.

We are observing recovery in SMS delivery delays when sending messages to Azercell Network in Azerbaijan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We continue to experience SMS delivery delays when sending messages to Azercell Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Azercell Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to Telma in Madagascar. This incident has been resolved.

We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

During monitoring we have detected continued issues with SMS delivery delays and failures when sending messages to the Telma network in Madagascar. We are reverting the status of this incident back to investigating. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available

We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available

We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our carrier partner AT&T United States is conducting a planned maintenance from 29 March 2025 at 00:00 PDT until 30 March 2025 at 06:30 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.Impacted Product: Verify Silent Network AuthWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

We are no longer experiencing delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers.This incident has been resolved.

We are observing recovery in delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are experiencing SMS delivery report delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 March 2025 at 15:00 PDT until 28 March 2025 at 21:55 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We continue to investigate the issue causing SMS delivery failures when sending messages from the AT&T Network in the US to a subset of Twilio's numbers. Because we expect this issue may take some time to resolve, we have opted to reach out to impacted customers directly about this issue while we investigate and we'll continue to provide updates through that channel instead of our status page. We will mark this incident resolved on the status page but will send any further updates through the direct communications channel.

We are experiencing SMS delivery failures when sending messages from the AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with MO SMS from AT&T US failing to reach some Twilio numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are no longer experiencing SMS delivery delays when sending messages to the Telefonica network in Mexico. This incident has been resolved.

We are observing recovery in MMS/SMS delivery delays when sending messages to the Telefonica network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are continuing to investigate the issue causing SMS delivery delays when sending messages to the Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Telefonica in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. This incident has been resolved.

We are observing recovery in SMS delivery delays to Meteor Network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available

We are experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

A short latency spike in Flex resulted in a few errors orchestrating tasks and meetings from 8:51am PST to 8:53 PST. Less than 20 errors were observed.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The T-Mobile network in the United States is conducting a planned maintenance from 27 March 2025 at 19:00 PDT until 28 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 27 March 2025 at 20:00 PDT until 28 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.

We are no longer seeing SMS delivery report delays to subset of US small networks. This incident has been resolved.

We have observed a recovery from SMS delivery report delays to subset of US small networks. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

We are still experiencing SMS delivery report delays to subset of US small networks. Additionally, we have identified that this incident is also causing SMS delivery failures from US small networks to a subset of Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

We are still experiencing SMS delivery report delays to subset of US small networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Verify was degraded for 15 minutes between 15:41 and 15:56 Pacific Time on 03/27/2025. During this period, customers may have experienced increased latencies and 5xx errors when creating verifications with the Email channel of Twilio Verify. The issue has now been resolved.

Our monitoring systems have detected a potential issue with Verify Email Channel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We experienced calls quality issue to a subset of Twilio Australia Toll free numbers starting at 5:00 PM PST March 26th and ending at 6:00 AM PST March 27th. Users may have experienced call quality issues during this time. The issue has now been resolved.

We are no longer observing SMS delivery delays to BSNL Network in India. This incident has been confirmed as resolved.

We are observing recovery in SMS delivery delays to BSNL Network in India. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

We are continuing to investigate SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

We are continuing to investigate SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our MMS carrier partner in the United States and Canada is conducting a series of planned maintenances from 24 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.Note, the maintenance will be carried out on each of the following dates and times:24 March 2025 at 21:00 PDT until 25 March 2025 at 04:00 PDT25 March 2025 at 21:00 PDT until 26 March 2025 at 04:00 PDT26 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT

We are no longer experiencing API errors with Account Security towards Verizon Network in US. This incident has been resolved.

We have observed recovery on API errors with Account Security towards Verizon Network in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are continuing to investigate this issue.

We are investigating API errors with Account Security towards Verizon Network in US. We expect to provide another update in 1 hour or as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The T-Mobile network in the United States is conducting an emergency maintenance from 26 March 2025 at 22:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 26 March 2025 at 22:30 PDT until 27 March 2025 at 00:30 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Twilio is conducting a series of planned maintenances from 05 March 2025 at 20:00 PST until 27 March 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.Note, the maintenance will be carried out on each of the following dates and times:05 March 2025 at 20:00 PST until 06 March 2025 at 00:00 PST12 March 2025 at 20:00 PDT until 13 March 2025 at 00:00 PDT19 March 2025 at 20:00 PDT until 20 March 2025 at 00:00 PDT26 March 2025 at 20:00 PDT until 27 March 2025 at 00:00 PDTWe are aware of the short notice. We are working to provide earlier notification where possible.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Maintenance activity: We would be updating the Proxy database version in the US1 region. There are pre and post activities around this maintenance and hence this longer maintenance window of 1.5 hours. The actual database version upgrade, however, is expected to be take approximately 3 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The MTS network in Russia is conducting a planned maintenance from 26 March 2025 at 21:30 PDT until 26 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

The issue towards Twilio CLI deployment for a subset of customers has now been resolved.

The latest Twilio CLI deployment is now operating normally. We will continue to monitor for system stability. Previously impacted customers may need to reinstall Twilio CLI using the latest version via Homebrew or npm. We'll provide another update in 2 hours or as soon as more information becomes available.

Our engineers have identified the issue causing errors with the Twilio CLI deployment for a subset of customers and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Our engineers have identified the issue causing errors with the Twilio CLI deployment for a subset of customers and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are investigating errors with the Twilio CLI deployment for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Twilio CLI deployment. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 26 March 2025 at 11:20 PDT until 26 March 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

We have fully investigated the potential issue impacting inbound calls from Canada to subset of US Toll-Free numbers and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

We've become aware of a potential issue with voice calls to a subset of toll-free numbers in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are no longer experiencing SMS delivery delays to Telekom Romania Network in Romania. The incident has been resolved.

We are observing recovery in SMS delivery delays to Telekom Romania Network in Romania. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We continue to experience SMS delivery delays to Telekom Romania Network in Romania. Our engineers are working with our carrier partners to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays to Telekom Romania Network in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Vinaphone network in Vietnam is conducting an emergency maintenance from 26 March 2025 at 09:00 PDT until 26 March 2025 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vinaphone Vietnam handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

We are no longer experiencing SMS delivery report delays to multiple networks in the United States of America via a subset of Short codes and Long codes.. The incident has been resolved.

We are observing recovery in SMS delivery report delays to multiple networks in United States of America via a subset of Short codes and Long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery report delays to multiple networks in United States of America via a subset of Short codes and Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our SMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 00:00 PDT until 26 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our MMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 01:00 PDT until 26 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.

We are no longer experiencing any failures with Twilio account management operations. This incident has been resolved.

We have started seeing recovery in Twilio account management operations. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

We are experiencing failures with Twilio account management operations. Our engineers are actively investigating this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This scheduled maintenance affects: MESSAGING, PHONE NUMBERS, PROGRAMMABLE VOICE (SIP Interface) and STUDIO.[Impact]:-Country impacted - Worldwide (Region - US1 directly affected, AU1/IE1 indirectly affected)[customer experience]:-There will be a brief general outage of the phone numbers database migration when the old database stops processing old requests and before the new database picks up the new requests.- There will be delays in regional communication between the databases and other distributed services during the maintenance window. Requests and changes made during this time may not process, or need to be resubmitted, once the maintenance window is completed.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Bouygues Telecom network in France is conducting a planned maintenance from 25 March 2025 at 22:00 PDT until 25 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.

We are no longer experiencing SMS Delivery Delays and Failures when sending messages to MTN/Spacetel in Syrian Arab Republic. This incident has been resolved.

We are observing recovery in SMS Delivery Delays and Failures when sending messages to MTN/Spacetel in Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We continue to experience SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

We continue to experience SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

We are still experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are still experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are again experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are observing recovery in SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The life:) network in Ukraine is conducting a planned maintenance from 25 March 2025 at 15:00 PDT until 25 March 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Ukraine handsets.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our SMS carrier partner in Kuwait is conducting a planned maintenance from 25 March 2025 at 17:00 PDT until 25 March 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kuwait handsets.

We are no longer experiencing SMS delivery failures to Vivo in Brazil via a subset of shortcodes. This incident has been resolved.

We are now observing successful SMS delivery to Vivo in Brazil via a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are still observing SMS delivery failures to Vivo in Brazil via a subset of shortcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

We are still observing SMS delivery failures to Vivo in Brazil via a subset of shortcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are observing SMS Delivery Failures to Vivo in Brazil Via a Subset of Shortcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing a display issue with connected phone numbers not being visible in the UI for Studio Flows in Console. This incident has been resolved.

We are still observing the display of connected phone numbers in the UI for Studio Flows in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

We are observing the display of connected phone numbers in the UI for Studio Flows in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

We are experiencing a display issue with connected phone numbers not being visible in the UI for Studio Flows in Console, functionality is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with connected phone numbers missing for Studio Flows in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The MegaFon network in Russia is conducting a planned maintenance from 25 March 2025 at 13:00 PDT until 25 March 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are no longer experiencing SMS delivery failures towards multiple networks in these destinations:BelgiumLiberiaEcuadorTunisiaSlovakiaPolandMadagascarThis incident has been resolved.

We are observing successful SMS delivery towards multiple networks in these destinations:BelgiumLiberiaEcuadorTunisiaSlovakiaPolandMadagascarWe expect to provide another update in 2 hours or as soon as more information becomes available.

We are still experiencing SMS Delivery Failures to multiple networks in the following countries:BelgiumLiberiaEcuadorTunisiaSlovakiaPolandMadagascarOur engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are continuing to investigate this issue.

We are experiencing SMS Delivery Failures to multiple networks in the following countries:BelgiumLiberiaEcuadorTunisiaSlovakiaPolandMadagascarOur engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

The issue affecting Twilio high packet loss on inbound calls to Brazil phone numbers has been resolved, and the service is functioning normally at this time.

We are observing recovery in inbound calls to Brazil phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are still investigating a High Packet loss on inbound calls to Brazil phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are investigating a High Packet loss on inbound calls to Brazil phone numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.

We have fully investigated the address SID not visible in our regulatory bundles issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Our monitoring systems have detected a potential issue with the address SID not visible in our regulatory bundles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are no longer experiencing delivery report delays when sending to US Cellular Corp Network in the United States of America via Toll-Free. This incident has been resolved.

We are observing recovery in delivery report delays To US Cellular Corp Network in the United States of America via Toll-Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are still experiencing delays in receiving message delivery reports To US Cellular Corp Network in the United States of America via Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing delays in receiving message delivery reports To US Cellular Corp Network in United States of America via Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

The SingTel network in Singapore is conducting a series of planned maintenances from 25 March 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.Note, the maintenance will be carried out on each of the following dates and times:25 March 2025 at 10:00 PDT until 25 March 2025 at 14:00 PDT01 April 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Flex Team is conducting planned maintenance on Tuesday, March 25, 2025 at 04:00am UTC. The maintenance window is planned to take up to 45 minutes. This is a part of Taskrouter database planned module migration. The expected downtime would be around 10 seconds.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The AT&T network in Mexico is conducting a planned maintenance from 24 March 2025 at 22:00 PDT until 25 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our carrier partner EE United Kingdom is conducting an emergency maintenance from 24 March 2025 at 09:00 PDT until 25 March 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

The issue concerning the incorrect billing country being set during the Multi-Factor Authentication (MFA) configuration for initial account setups for non-U.S. customers has been resolved. The service is now operating normally.

The issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers is now operating normally. Our engineers will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Our engineers are continuing to investigate the issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers and are working to identify a fix.The suggested workaround is to select the correct billing country in the step that follows the MFA step during onboarding.We expect to provide another update in 8 hours or as soon as more information becomes available.

Our engineers are investigating the issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers and are working to identify a fix.The suggested workaround is to select the correct billing country in the step that follows the MFA step during onboarding.We expect to provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with billing countries for 1st account setups. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, Nicaragua, El Salvador, Ecuador, Costa Rica, the Dominican Republic and Argentina is conducting an emergency maintenance from 24 March 2025 at 23:00 PDT until 25 March 2025 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Peru, Colombia, Honduras, Guatemala, Nicaragua, El Salvador, Ecuador, Costa Rica, Dominican Republic and Argentina handsets.

We are no longer experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. This incident has been resolved.

We are observing recovery in SMS delivery delays when sending messages to Sercomtel Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. This incident has been resolved.

We are continuing to experience SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer experiencing SMS delivery report delays to Claro in Brazil. This incident has been resolved.

We are still observing recovery with SMS delivery report delays to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery report delays to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 24 March 2025 at 16:00 PDT until 24 March 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The MegaFon and Yota networks in Russia are conducting a planned maintenance from 24 March 2025 at 13:00 PDT until 24 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Beeline network in Russia is conducting a planned maintenance from 24 March 2025 at 14:00 PDT until 24 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The MTT network in Russia is conducting an emergency maintenance from 24 March 2025 at 14:01 PDT until 24 March 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.

We have fully investigated the messaging traffic that was impacted for two minutes due to the inventory caching service issue, triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Our monitoring systems have detected a potential issue with messaging traffic impacted for two minutes due to the inventory caching service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We have fully investigated the issue with Twilio Help Center Articles not loading issue, triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Our monitoring systems have detected a potential issue with Twilio Help Center Articles not loading. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are no longer experiencing 503 errors when accessing the Twilio Console. This incident has been resolved.

Access to the Twilio Console is still operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Access to the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Access to the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

We are currently seeing degraded performance causing 503 errors when accessing the Twilio Console. Our engineering team is looking into the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Our monitoring systems have detected a potential issue causing 503 errors while attempting to login to the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Our carrier partner T-Mobile US United States is conducting an emergency maintenance from 22 March 2025 at 22:00 PDT until 23 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.Impacted Products: Verify Silent Network Auth, Lookup SIM SwapWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

We are no longer experiencing SMS delivery delays and failures when sending messages to Telefonica Network in Mexico. This incident has been resolved.

We are observing successful SMS delivery when sending messages to Telefonica Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio Conversations was degraded for 7 minutes between 16:08 and 16:15 Pacific Time. During this period of time, customers may have received 500 Error Responses from Conversations API and potentially in the Conversations SDK. This issue has now been resolved.

Twilio Alarms was degraded on 03/17/2025. During this period several alerted alarms were not delivered to customers. The issue has now been resolved.

We are no longer experiencing SMS delivery delays and failures when sending messages to Vodafone network in Egypt. This incident has been resolved.

We are observing successful SMS delivery when sending messages to Vodafone network in Egypt. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays and failures when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are still experiencing SMS delivery delays and failures when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays and failures when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The issues with WhatsApp template message approvals has been resolved and is operating normally at this time. This incident has been resolved.

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 4 hours or as soon as more information becomes available.

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 2 hours or as soon as more information becomes available.

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

We have observed a recovery from the issues with WhatsApp template message approvals. We are monitoring the service to ensure a full recovery, and we will provide another update in 4 hours or as soon as more information becomes available.

We are currently experiencing issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Verizon network in the United States is conducting an emergency maintenance from 20 March 2025 at 04:00 PDT until 21 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via subset of long codes and short codes.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Twilio Messaging Service product was degraded for 6 minutes between 11:56pm and 12:02am Pacific Time on 03/20/2025. During this period of time customers may have experienced problem with Messaging services. The issue has now been resolved.

We are no longer seeing SMS delivery delay to multiple countries In South Africa. This incident has been resolved.

We have observed a recovery from SMS Delivery Delay To Multiple Countries In South Africa. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delay to multiple countries in south africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We are no longer seeing the call quality issues to a subset of Twilio phone numbers in UK. This incident has been resolved.

We have observed a recovery from the call quality issues to a subset of Twilio phone numbers in UK. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are observing call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We are no longer seeing call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. This incident has been resolved.

We have started seeing recovery for calls from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hr as soon as more information becomes available.

We are continuing to observe call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

We are continuing to observe call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are observing call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with Twilio Toll Free Numbers receiving inbound calls from phone numbers originating from CA providers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are no longer seeing SMS delivery delays when sending messages to H3G network in Sweden. This incident has been resolved.

We are observing recovery in SMS delivery delays when sending messages to H3G network in Sweden.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

The isue with Invocations in production US1 has been resolved and Functions is operating normally at this time.

We are investigating a service interruption with Invocations in production US1. We expect to provide another update in 1 hour or as soon as more information becomes available.

We've become aware of a potential issue with Invocations in production US1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

We are no longer experiencing SMS delivery delay and failures to HI3G Network in Denmark. This incident has been resolved.

We are observing recovery in SMS delivery delays when sending messages to HI3G Network in Denmark. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays and failures to HI3G Network in Denmark . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

We are continuing to experience SMS delivery delays and failures to HI3G Network in Denmark . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

We are experiencing SMS delivery delay and failures to HI3G Network in Denmark . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The Tele2 network in Russia is conducting a series of planned maintenances from 05 March 2025 at 12:00 PST until 31 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.Note, the maintenance will be carried out on each of the following dates and times:05 March 2025 at 12:00 PST until 05 March 2025 at 16:00 PST10 March 2025 at 13:00 PDT until 10 March 2025 at 17:00 PDT12 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT17 March 2025 at 13:00 PDT until 17 March 2025 at 17:00 PDT19 March 2025 at 13:00 PDT until 19 March 2025 at 17:00 PDT24 March 2025 at 13:00 PDT until 24 March 2025 at 17:00 PDT26 March 2025 at 13:00 PDT until 26 March 2025 at 17:00 PDT31 March 2025 at 13:00 PDT until 31 March 2025 at 17:00 PDT