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Historical record of incidents for Twilio

Report: "SMS Delivery Delays to Multiple Networks in United States Over A Subset Of Short Code"

Last update
investigating

We are experiencing SMS Delivery Delays to Multiple Networks in United States Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delay To Vinaphone Network In Vietnam"

Last update
investigating

We are experiencing delays in SMS Delivery Delay To Vinaphone Network In Vietnam. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue"

Last update
investigating

Our monitoring systems have detected a potential issue affecting SMS from a subset of accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Grameenphone in Bangladesh"

Last update
investigating

We are experiencing SMS delivery delays when sending messages to Grameenphone in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Intermittent Message Delivery Delays or Failures Across US1 and IE1 Regions"

Last update
resolved

Customers may have experienced intermittent message delivery delays or failures across US1 and IE1 regions during the following time windows: June 12 23:32 PT - June 13 00:07 PT June 13 01:30 PT - June 13 01:35 PT The issue has now been resolved.

Report: "SMS Delivery Delays to Liberty Mobile Network in Puerto Rico Over A Subset Of Short Code"

Last update
investigating

We are experiencing SMS delivery delays to Liberty Mobile Network in Puerto Rico over a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue"

Last update
investigating

Our monitoring systems have detected a potential issue SMS delivery report delays to Telstra network in Australia via a subset of longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to Hello Network in Cambodia"

Last update
investigating

We are experiencing SMS delivery report delays to Hello Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Smart Axiata Network in Cambodia"

Last update
investigating

We are experiencing SMS delivery delays to Smart Axiata Network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue of SMS delivery delays to Brisanet in Brazil"

Last update
investigating

Our monitoring systems have detected a potential issue of SMS delivery delays to Brisanet in Brazil . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays To 9mobile Network In Nigeria"

Last update
investigating

We are experiencing SMS delivery delays when sending messages to 9mobile Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue"

Last update
investigating

Our monitoring systems have detected a potential issue where media retrieval functionality is minimally degraded. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue"

Last update
investigating

Our monitoring systems have detected a potential issue affected Play and Gather. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Console errors impacting Twilio Alpha AI Assistant Conversation History and Simulator"

Last update
identified

Our engineers have identified the issue causing errors for Twilio Alpha AI Assistants and are working to deploy a fix. This affects Conversation History and the Simulator. The public API remains normally available. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to MTN Network in Nigeria"

Last update
investigating

We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Cingular Wireless (AT&T) in the US"

Last update
investigating

We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to EIR Network in Ireland"

Last update
investigating

We are experiencing SMS delivery delays when sending messages to EIR network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delay To TNM Network In Malawi."

Last update
investigating

We are experiencing SMS delivery delays when sending messages to TNM Network In Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue with Ppresto connection"

Last update
investigating

Our monitoring systems have detected a potential issue where all the GUI DAG's including Fraud Guard , SPP and other critical DAG's are failing due to Presto connection Issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "MMS Delivery Delays to US Cellular Network in the US for a Subset of Toll-Free Numbers"

Last update
investigating

Our monitoring systems have detected a potential issue MMS Delivery Delays to US Cellular Network in the US for a Subset of Toll-Free Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with Flex Plugins CLI"

Last update
investigating

Our monitoring systems have detected a potential issue with Flex Plugins CLI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Increased Latency in Delivering Events Through Event Streams Due to Network Failures"

Last update
investigating

We are investigating delays in event delivery through Event Streams of more than 15 minutes. We expect to provide another update in 1 hour or as soon as more information becomes available

Report: "SMS Delivery Delays and Failures to and from Claro Network in Brazil"

Last update
investigating

We are experiencing SMS delivery delays and failures to and from Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failure To Madar Network In Libya"

Last update
investigating

We are experiencing SMS delivery failures sending to Madar Network In Libya. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delay To TDC Network In Denmark"

Last update
investigating

We are experiencing SMS delivery delays when sending messages to TDC Network In Denmark. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Increased latency in delivering events through Event Streams due to network failures."

Last update
investigating

We are investigating delays in event delivery through Event Streams of more than 15 minutes. We expect to provide another update in 1 hour or as soon as more information becomes available

Report: "Voice Intelligence is Degraded"

Last update
investigating

We are currently investigating an issue impacting Language Operators powered by OpenAI within our Voice Intelligence product. Customers using Language Operators powered by OpenAI may see delays in their Transcripts and Language Operator results being available. Our engineering teams are working on resolving the issue, and we will provide another update in the next 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue Programmable Voice - Intelligence. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue"

Last update
investigating

Our monitoring systems have detected a potential issue in relation to the Flex AI. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Datora Network in Brazil"

Last update
investigating

We are experiencing SMS delivery delays when sending messages to Datora Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to and from Multiple Networks in France via Subset of Longcodes"

Last update
investigating

We are experiencing SMS delivery failures from and to Multiple Networks in France via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "MMS Delivery Delays to T-Mobile in the United States of America via Subset of Shortcodes"

Last update
investigating

We are experiencing MMS delivery delays when sending messages to T-Mobile in the United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue with 5xx errors from Meta"

Last update
investigating

Our monitoring systems have detected a potential issue with 5xx errors from Meta. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with SMS Delivery Delays and Failures to U Mobile in Malaysia"

Last update
investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to U Mobile in Malaysia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with SMS Delivery Delays To Etisalat Network In Multiple Countries"

Last update
investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays To Etisalat Network In Multiple Countries. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays and Failures to and from Multiple Countries"

Last update
investigating

We are experiencing SMS Delays and Failures to and from Multiple Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "MMS Delivery Delays To Verizon Wireless Network in USA Via A Subset Of Longcodes"

Last update
investigating

We are experiencing MMS delivery delays when sending messages to the Verizon Wireless Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "AccSec Canada API Errors"

Last update
identified

Our engineers have identified the issue with AccSec Canada API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Zipwhip - Interop Toll-Free and 10DLC MMS Traffic Failing"

Last update
resolved

MMS delivery in the United States was degraded for 50 minutes between 16:40 and 17:30 Pacific Time on 07/06/2025. During this period of time customers may have experienced MMS delivery failures via Toll Free and Long Codes. The issue has now been resolved.

Report: "Intermittent Account Security API Errors for Telkomsel Network in Indonesia"

Last update
investigating

We are experiencing intermittent account security API errors for Telkomsel network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delays to Claro in Colombia"

Last update
investigating

We are experiencing message delivery reports delays to Claro in Colombia . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "MMS Delivery Failures to Altice in United States Via Subset of Long Codes"

Last update
investigating

We are experiencing MMS delivery failures sending to Altice in United States via subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Altice in United States"

Last update
investigating

We are experiencing SMS delivery delays when sending messages to Altice in United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "One-way audio Issue"

Last update
investigating

We are experiencing one-way audio Issue for conference calls. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating"

Last update
investigating

We've become aware of an one-way audio issue impacting multiple customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Vodafone network in Australia via a Subset of Longcodes"

Last update
investigating

We are experiencing SMS delivery delays when sending messages to Vodafone network in Australia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Report: "Subset of Conversational Messages failed with Invalid Validity Period (Twilio Error Code 21624 or 90007)"

Last update
resolved

On June 5, 2025 between 12:12 PM and 12:58 PM PST, customers using Conversational Messages may have seen an increase in failed messages due to Invalid Validity Period, resulting in Twilio error code 21624 for SMS messages or error code 90007 for other messaging channels. The issue has now been resolved.

Report: "SMS Delivery Delays to Dish Network in United States via Subset of Short Codes"

Last update
investigating

We are experiencing SMS Delivery Delays to Dish Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue"

Last update
investigating

Our monitoring systems have detected a potential issue with a significant spike in message filtering 30007 errors in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Zipwhip - Interop Toll-Free and 10dlc MMS Traffic Failing"

Last update
investigating

We are experiencing MMS delivery failures in the United States via Toll Free and Long Codes. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with Toll Free and 10dlc MMS Traffic Failing Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to Telstra in Australia"

Last update
investigating

We are experiencing SMS Delivery Report Delays to Telstra in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Cellcom in United States of America Via Short Code and Toll Free"

Last update
investigating

We are experiencing SMS Delivery Delays to Cellcom in United States of America Via Short Code and Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Claro in Colombia"

Last update
investigating

We are experiencing SMS Delivery Delays to Claro in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Tunisie Telecom in Tunisia"

Last update
investigating

We continue experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Orange in Israel via Domestic Pre-Registered Sender ID"

Last update
resolved

We are no longer experiencing SMS Delivery Delays to Orange in Israel. This incident has been resolved.

monitoring

We are observing recovery in /SMS delivery delays to Orange in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS Delivery Delays to Orange in Israel via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We are experiencing SMS Delivery Delays to Orange in Israel via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS Delivery Delays to Orange in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Tunisie Telecom in Tunisia"

Last update
Update

We continue experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Intermittent Account Security API Errors for Three UK"

Last update
investigating

We continue experiencing Intermittent Issue in Account Security API for Three UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

Upon further investigation, we have confirmed that Rest API is not affected by the ongoing incident. We are actively investigating the Intermittent Issue in Account Security API for Three UK and will provide another update as soon as possible.

investigating

Our monitoring systems have detected a potential Intermittent Issue in Account Security API for Three UK . Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential Intermittent Issue in Account Security API for Three UK . Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Intermittent Account Security API Errors for Three UK"

Last update
Update

We continue experiencing Intermittent Issue in Account Security API for Three UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

Upon further investigation, we have confirmed that Rest API is not affected by the ongoing incident. We are actively investigating the Intermittent Issue in Account Security API for Three UK and will provide another update as soon as possible.

Update

Our monitoring systems have detected a potential Intermittent Issue in Account Security API for Three UK . Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential Intermittent Issue in Account Security API for Three UK . Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Orange in Israel via Domestic Pre-Registered Sender ID"

Last update
Monitoring

We are observing recovery in /SMS delivery delays to Orange in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS Delivery Delays to Orange in Israel via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS Delivery Delays to Orange in Israel via Domestic Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS Delivery Delays to Orange in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "AccSec US Verizon API Issue"

Last update
resolved

We are no longer experiencing issue on the AccSec US Verizon API. This incident has been resolved.

monitoring

We are observing recovery on the AccSec US Verizon API Issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

monitoring

We are observing recovery on the AccSec US Verizon API Issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with AccSec US Verizon API Issue. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with AccSec US Verizon API Issue. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with AccSec US Verizon API Issue. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Twilio Studio - Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We're conducting a planned maintenance in all regions on 06/03/2025 at 22:00 Pacific Time until 06/04/2025 at 1:00 Pacific Time. As part of this maintenance, there will be a brief service interruption lasting up to 30 seconds. During this time, the following functionality may be impacted: Studio executions will run successfully, though some Studio Executions may fail to save historical data. Studio Execution Event Streams may not be triggered for affected executions (com.twilio.studio.flow.execution.started and com.twilio.studio.flow.execution.ended). Attempts to create, update, or delete Studio flows may fail. If customers see errors, we recommend retrying these operations.

Report: "SMS Delivery Delays and Failures to Tigo in Honduras"

Last update
resolved

We are no longer experiencing delivery report delays when sending messages to Tigo network in Honduras. This incident has been resolved.

monitoring

We are observing recovery in delivery report delays when sending messages to Tigo network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoring

We are observing recovery in delivery report delays when sending messages to Tigo network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoring

We are observing recovery in delivery report delays when sending messages to Tigo network in Honduras. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays and failures when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue associated to SMS Delivery Delays and Failures to Tigo in Honduras. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "AccSec US Verizon API Issue"

Last update
Investigating

Our monitoring systems have detected a potential issue with AccSec US Verizon API Issue. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Dish network in United States of America via a Subset of Short Codes"

Last update
resolved

We are no longer experiencing delivery report delays when sending to Dish network in United States of America via a Subset of Short Codes. This incident has been resolved.

monitoring

We are observing recovery in delivery report delays when sending to Dish network in United States of America via a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS Delivery Delays to Dish network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS Delivery Delays to Dish network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Intertelecom Ltd (IT) in Ukraine"

Last update
resolved

We are no longer experiencing delivery report delays when sending messages to Intertelecom Ltd (IT) in Ukraine. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Intertelecom Ltd (IT) in Ukraine. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are still experiencing SMS delivery delays and failures when sending messages to Intertelecom Ltd (IT) in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We are still experiencing SMS delivery delays and failures when sending messages to Intertelecom Ltd (IT) in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays and failures when sending messages to Intertelecom Ltd (IT) in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue associated to SMS Delivery Delays and Failures to Intertelecom Ltd (IT) in Ukraine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Tunisie Telecom in Tunisia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Tunisie Telecom in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Czech Republic Voice Carrier Partner Maintenance"

Last update
Scheduled

Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 03 June 2025 at 17:00 PDT until 03 June 2025 at 20:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Call Failures to KPN Network in Netherlands"

Last update
investigating

We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigating

We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigating

We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigating

We continue to experience a subset of call failures to KPN Network in the Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

investigating

We continue to experience a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

investigating

We continue to experience a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

investigating

We continue to experience a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

investigating

We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Dish network in United States of America via a Subset of Short Codes"

Last update
Update

We are experiencing SMS Delivery Report Delays to Dish network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS Delivery Report Delays to Dish network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delays to Dish network in United States of America via a Subset of Short Codes"

Last update
Investigating

We are experiencing SMS Delivery Report Delays to Dish network in United States of America via a Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to TelCel Network in Mexico 334-20"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to TelCel Network in Mexico 334-20. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to TelCel Network in Mexico 334-20. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to TelCel Network in Mexico 334-20. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to TelCel Network in Mexico 334-20"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to TelCel Network in Mexico 334-20. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Tigo in Honduras"

Last update
Update

We are experiencing SMS delivery delays and failures when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue associated to SMS Delivery Delays and Failures to Tigo in Honduras. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays and Failures to Intertelecom Ltd (IT) in Ukraine"

Last update
Update

We are experiencing SMS delivery delays and failures when sending messages to Intertelecom Ltd (IT) in Ukraine. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue associated to SMS Delivery Delays and Failures to Intertelecom Ltd (IT) in Ukraine. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Malaysia SMS Carrier Maintenance - Celcom"

Last update
Scheduled

The Celcom network in Malaysia is conducting a planned maintenance from 03 June 2025 at 09:00 PDT until 03 June 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Celcom Malaysia handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Unified Profiles Degraded"

Last update
resolved

Issue associated to events not syncing to downstream destinations, audiences not computing, and potential risks to ongoing customer engagements has been resolved, Flex Application Platform & Unified Profiles Admin Console is operating normally at this time.

monitoring

Our engineers have observed recovery in the events that were not syncing to downstream destinations, audiences not computing, and the potential risks to ongoing customer engagements. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

investigating

Our engineers have identified that events not syncing to downstream destinations, audiences not computing, and potential risks to ongoing customer engagements. And they are currently working to deploy a fix. We expect to provide another update in 15 minutes or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with Unified Profiles experience in Twilio console & Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Unified Profiles Degraded"

Last update
Update

Our engineers have identified that events not syncing to downstream destinations, audiences not computing, and potential risks to ongoing customer engagements. And they are currently working to deploy a fix. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Unified Profiles experience in Twilio console & Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Orange Network in Israel"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Orange Network in Israel. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Orange Network in Israel. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delays to A1 Network in Belarus"

Last update
resolved

We are no longer experiencing delivery report delays when sending SMS to A1 Network in Belarus. This incident has been resolved.

monitoring

We are observing recovery in delivery report delays to A1 Network in Belarus. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We continue to experience delays in receiving message delivery reports when sending SMS to A1 Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

investigating

We continue to experience delays in receiving message delivery reports when sending SMS to A1 Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing delays in receiving message delivery reports when sending SMS to A1 Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to A1 Network in Belarus. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to A1 Network in Belarus"

Last update
Update

We are experiencing delays in receiving message delivery reports when sending SMS to A1 Network in Belarus. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to A1 Network in Belarus. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Denmark SMS Carrier Maintenance - Telia"

Last update
Scheduled

The Telia network in Denmark is conducting a planned maintenance from 02 June 2025 at 14:59 PDT until 02 June 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Telia Denmark handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Indonesia Voice Carrier Partner Maintenance - Indosat"

Last update
Scheduled

The Indosat network in Indonesia is conducting a planned maintenance from 02 June 2025 at 10:01 PDT until 02 June 2025 at 14:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Indonesia phone numbers.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Increased Latency and Errors in DialogFlow"

Last update
resolved

The issue causing intermittent increased latency and errors, which may have resulted in dropped virtual agent sessions or slow responses with DialogFlow, has been resolved and DialogFlow is operating normally at this time.

monitoring

We are observing recovery with intermittent increased latency and errors, which may have resulted in dropped virtual agent sessions or slow responses with DialogFlow. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

investigating

We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 8 hours or as soon as more information becomes available.

investigating

We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 4 hours or as soon as more information becomes available.

investigating

We are still investigating intermittent increased latency and errors, which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 2 hours or as soon as more information becomes available

investigating

We are investigating intermittent increased latency and errors which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 1 hour or as soon as more information becomes available

investigating

Our monitoring systems have detected a potential issue with DialogFlow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to O2 Network in the Czech Republic"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to O2 Network in the Czech Republic. The incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to O2 Network in the Czech Republic. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to O2 Network in the Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to O2 Network in the Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to O2 Network in the Czech Republic"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to O2 Network in the Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Telia Norge in Norway"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Telia Norge in Norway. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Telia Norge in Norway. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Telia Norge in Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Increased Latency and Errors in DialogFlow"

Last update
Update

We are investigating intermittent increased latency and errors which may result in dropped virtual agent sessions or slow responses with DialogFlow. We expect to provide another update in 1 hour or as soon as more information becomes available

Investigating

Our monitoring systems have detected a potential issue with DialogFlow. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Telia Norge in Norway"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Telia Norge in Norway. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call failures from and to a subset of Twilio's Numbers in Singapore"

Last update
resolved

The issue affecting call failures from and to a subset of Twilio's numbers in Singapore has been resolved, and the service is functioning normally at this time.

monitoring

We have started seeing recovery for Calls from and to a subset of Twilio's Numbers in Singapore. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing Call failures from and to a subset of Twilio's Numbers in Singapore. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing Call failures from a subset of Twilio's Numbers in Singapore. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.

investigating

We are experiencing Call failures from a subset of Twilio's Numbers in Singapore. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Multiple Networks in Colombia"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in Colombia. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We continue to experience SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigating

We continue experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We continue experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Twilio Phone Numbers - Maintenance"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

We’re conducting an emergency maintenance in the US between 05/30/2025 22:00 and 05/31/2025 04:00 Pacific Time. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.

Report: "Call failures from and to a subset of Twilio's Numbers in Singapore"

Last update
Update

We are experiencing Call failures from a subset of Twilio's Numbers in Singapore. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.

Investigating

We are experiencing Call failures from a subset of Twilio's Numbers in Singapore. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.

Report: "Call failures from a subset of Twilio's Numbers in Singapore"

Last update
Update

We are continuing to investigate this issue.

Investigating

We are experiencing Call failures from a subset of Twilio's Numbers in Singapore. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Algar Telecom"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom. This incident has been resolved.

monitoring

We continue to observe recovery in SMS delivery delays when sending messages to Algar Telecom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Algar Telecom. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Algar Telecom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Algar Telecom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures to KPN Network in Netherlands"

Last update
Investigating

We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Inbound Call Failures to KPN Network in Netherlands"

Last update
Investigating

We are observing a subset of call failures to KPN Network in Netherlands. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Algar Telecom"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Algar Telecom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "High Latency in Lookup API - V1"

Last update
resolved

The issue issue causing an increase in latency for Lookup API V1 has been resolved, and the service is functioning normally at this time.

investigating

An issue causing an increase in latency for Lookup API V1 has been identified. We are actively working to resolve the issue.

Report: "High Latency in Lookup API - V1"

Last update
Investigating

An issue causing an increase in latency for Lookup API V1 has been identified. We are actively working to resolve the issue.

Report: "Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers."

Last update
resolved

We are no longer experiencing Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers. This incident has been resolved.

monitoring

We are observing recovery in Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers."

Last update
Investigating

We are experiencing Voice Call Failures From Korea Network Subscribers To Subset of Twilio Korea Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Twilio Hosted SMS - Maintenance"

Last update
Scheduled

We’re conducting a planned maintenance in US & Canada between 18:30 and 23:00 Pacific Time on 05/29/2025. During the maintenance window, if a hosted number is released, there might be some delays in removing it from the associated messaging service, but not any effect in traffic. We recommend users not to create or update hosted numbers in that window but if they do, they can retry if they experience any errors.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Vodafone UK API Errors"

Last update
resolved

We are no longer experiencing Vodafone UK API Errors. This incident has been resolved.

monitoring

We have started seeing recovery for Vodafone UK API Errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are continuing to experience Vodafone UK API Errors. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigating

We are experiencing API Errors Towards Vodafone UK. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Indonesia Indosat and XL Axiata API Errors"

Last update
resolved

We are no longer experiencing AccSec Errors for XL Axiata And Indosat Indonesia. This incident has been resolved.

monitoring

We have started seeing recovery for AccSec Errors for XL Axiata And Indosat Indonesia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are still experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are still experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are still experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Report: "Delays Processing Transcription Requests from Conversation Relay Customers With Pii Redaction Enabled"

Last update
resolved

The issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled has been resolved.

identified

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 2 hours or whenever we get an update.

identified

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

identified

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

identified

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

identified

We identified the cause of the issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the fix. We will provide an update in 1 hour or whenever we get an update.

investigating

We are investigating an issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled. Our Engineers are actively working on the issue. We will provide an update in 2 hours or whenever we get an update.

Report: "SMS Delivery Delays and Failures to Zain/CelTel in Niger"

Last update
resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We continue experiencing SMS delivery delays and failures when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We continue experiencing SMS delivery delays when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Claro in Colombia via Subset of Longcodes"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro in Colombia. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro in Colombia via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "API Errors Towards Vodafone UK"

Last update
Investigating

We are experiencing API Errors Towards Vodafone UK. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Vodafone UK API Errors"

Last update
Investigating

We are experiencing API Errors Towards Vodafone UK. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Paraguay SMS Carrier Maintenance - Personal"

Last update
Scheduled

The Personal network in Paraguay is conducting a planned maintenance from 29 May 2025 at 11:00 PDT until 29 May 2025 at 11:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Personal Paraguay handsets when sending via long codes and short codes.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Indonesia Indosat and XL Axiata API Errors"

Last update
Investigating

We are experiencing AccSec Errors for XL Axiata And Indosat Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Report: "SMS Delivery Delays to Claro in Colombia via Subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Claro in Colombia 732-101 via Subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Colombia via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Vinaphone and MobiFone Networks in Vietnam"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Vinaphone and MobiFone Networks in Vietnam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We continue to experience SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigating

We continue to experience SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We continue to experience SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Vinaphone and MobiFone networks in Vietnam. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with SMS delivery delays in Vietnam. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Delays Processing Transcription Requests from Conversation Relay Customers With Pii Redaction Enabled"

Last update
Investigating

We are investigating an issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled

Report: "SMS Delivery Delays and Failures to Zain/CelTel in Niger"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Zain/CelTel in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Issue With Authy REST API Requests"

Last update
resolved

Authy REST API was degraded for 24 hours and 40 minutes between May 27, 2025, 09:00:00 PDT – May 28, 2025, 09:40:00 PDT. During this period of time few customers may have received 403 responses, a very minor percentage of traffic ~0.0078% was affected during this duration. The issue has now been resolved.

monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Authy. We will follow up and provide customer impact details within 2 hours.

Report: "Issue With Authy REST API Requests"

Last update
Resolved

Authy REST API was degraded for 24 hours and 40 minutes between May 27, 2025, 09:00:00 PDT – May 28, 2025, 09:40:00 PDT. During this period of time few customers may have received 403 responses, a very minor percentage of traffic ~0.0078% was affected during this duration. The issue has now been resolved.

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Authy. We will follow up and provide customer impact details within 2 hours.

Report: "Our Engineers are Investigating an Issue with Authy"

Last update
Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Authy. We will follow up and provide customer impact details within 2 hours.

Report: "SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to 2degrees in New Zealand via subset of shortcodes. This incident has been resolved.

monitoring

We are observing recovery in SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoring

We are observing recovery in SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Vinaphone and MobiFone Networks in Vietnam"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays in Vietnam. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Twilio Long Codes Registration - Maintenance"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Twilio is conducting a planned maintenance in the US, between 05/28/2025 22:00 PDT and 05/29/2025 04:00 PDT. During the maintenance window, 10DLC numbers could experience delays with registration and\or de-registration. While 10DLC numbers are pending a registration update, traffic sent to\from those Twilio numbers could fail until their A2P provisioning completes.

Report: "SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes"

Last update
Investigating

We are experiencing SMS Delivery Delays to 2degrees in New Zealand 530-24 via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Globe in Philippines"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Globe in the Philippines. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Globe in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are again experiencing SMS delivery delays when sending messages to Globe in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Globe in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We keep experiencing SMS delivery delays when sending messages to Globe in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Vala Network in Kosovo"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Vala network in Kosovo. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Vala network in Kosovo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We keep experiencing SMS delivery delays when sending messages to Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays To Moov Network In Gabon"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Moov Network in Gabon. This incident has been resolved.

monitoring

We are still observing recovery in SMS delivery delays when sending messages to Moov network in Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoring

We are still observing recovery in SMS delivery delays when sending messages to Moov network in Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Moov network in Gabon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We keep experiencing SMS delivery delays when sending messages to Moov Network in Gabon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Moov Network in Gabon Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Lebara in Germany"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Lebara network in Germany. This incident has been resolved.

monitoring

We keep observing recovery in SMS delivery delays when sending messages to Lebara network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Lebara network in Germany. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We keep experiencing SMS delivery delays when sending messages to Lebara network in Germany. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Lebara network in Germany. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays To Lebara Ltd in France"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Lebara Ltd in France. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Lebara Ltd in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We continue to experience SMS delivery delays when sending messages to Lebara Ltd in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

investigating

We keep experiencing SMS delivery delays when sending messages to Lebara Ltd in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Lebara Ltd in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Vala Network in Kosovo"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Vala network in Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Globe in Philippines"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Vietnam SMS Carrier Maintenance - MobiFone"

Last update
Scheduled

The MobiFone network in Vietnam is conducting a planned maintenance from 28 May 2025 at 09:00 PDT until 28 May 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MobiFone Vietnam handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Subset of Call, Video, and Conference Quality Failures in BR1"

Last update
resolved

The issue affecting a subset of call, video, and conferences quality failures to br1 region has been resolved, and the service is functioning normally at this time.

monitoring

We continue seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

monitoring

We have started seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

investigating

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigating

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigating

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays To Moov Network In Gabon"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Moov Network in Gabon Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with SMS delivery delays"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Subset of Call, Video, and Conference Quality Failures in BR1"

Last update
Monitoring

We have started seeing recovery for a subset of call, video conferences quality failures to br1 region. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Update

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Subset of Call, Video, and Conference Quality Failures"

Last update
Update

We are observing a subset of call, video conferences quality failures to br1 region. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with AWS US East packet loss"

Last update
Investigating

Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Subset of Call and Conference Quality Failures"

Last update
Investigating

Our monitoring systems have detected a potential issue AWS US East packet loss. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Issue With Marketplace Add Ons"

Last update
resolved

The issue with Marketplace Add Ons has been resolved and the service is operating normally at this time.

monitoring

Marketplace Add Ons is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

monitoring

Marketplace Add Ons is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

investigating

We are investigating an issue with Marketplace add ons not working as expected. We expect to provide another update in 1 hour or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with Marketplace, add ons may not be working properly. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Lebara in Germany"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Lebara network in Germany. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays To Lebara Ltd in France"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Lebara Ltd in France. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Issue With Marketplace Add Ons"

Last update
Investigating

Our monitoring systems have detected a potential issue with Marketplace, add ons may not be working properly. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Caller name package returning intermittent 400s responses in Lookup V1"

Last update
resolved

The issue affecting intermittent 400s error responses in Lookup API V1 for caller name package has been resolved and the service is functioning normally at this time.

identified

An issue causing intermittent 400s error responses in Lookup API V1 for caller name package has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Caller name package returning intermittent 400s responses in Lookup V1"

Last update
Identified

An issue causing intermittent 400s error responses in Lookup API V1 for caller name package has been identified. We are actively working to resolve the issue. We expect to provide another update in 30 mins or as soon as more information becomes available.

Report: "WhatsApp Self Sign-up onboarding workflow."

Last update
resolved

The service interruption for WhatsApp embedded sign-up flow issue has been resolved and is operating normally.

monitoring

The WhatsApp embedded sign-up flow is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

investigating

We are continuing to investigate a service interruption with the WhatsApp embedded sign-up flow. We expect to provide another update in 4 hour or as soon as more information becomes available.

investigating

We are continuing to investigate a service interruption with the WhatsApp embedded sign-up flow. We expect to provide another update in 2 hour or as soon as more information becomes available.

investigating

We are investigating a service interruption with the WhatsApp embedded sign-up flow. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Twilio.com/Twilio Blog unreachble."

Last update
resolved

Issues with Twilio.com/Twilio Blog page have been resolved and the Web pages are operating normally at this time.

investigating

We've become aware of a potential issue with Twilio.com/Twilio Blog page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Twilio.com/Twilio Blog unreachble."

Last update
Investigating

We've become aware of a potential issue with Twilio.com/Twilio Blog page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with SMS Delivery Delays to Claro Network in Brazil"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil.. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Claro Network in Brazil . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Whatsapp Embedded sign up onboarding workflow."

Last update
Investigating

We are investigating a service interruption with the WhatsApp embedded sign-up flow. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "WhatsApp Self Sign-up onboarding workflow."

Last update
Investigating

We are investigating a service interruption with the WhatsApp embedded sign-up flow. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Affected Twilio Programmable Messaging API, Voice, Flex and Accsec Products"

Last update
resolved

The Twilio Programmable Messaging API, Voice, Flex and Accsec were partially degraded for 1 minute on May 27, 2025 between 05:45 PST and 05:46 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

Report: "Affected Twilio Programmable Messaging API, Voice, Flex and Accsec Products"

Last update
Resolved

The Twilio Programmable Messaging API, Voice, Flex and Accsec were partially degraded for 1 minute on May 27, 2025 between 05:45 PST and 05:46 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

Report: "On Call Engineers are Investigating an issue with SMS Delivery Delays to Claro Network in Brazil"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Claro Network in Brazil . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to multiple networks in the US."

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in the US. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are continuing to investigate the SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We are continuing to investigate the SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Report: "Chile SMS Carrier Partner Maintenance"

Last update
Scheduled

Our SMS carrier partner in Chile is conducting a planned maintenance from 26 May 2025 at 20:30 PDT until 26 May 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Chile handsets via Chile long codes.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "5xx's from Programmable Messaging API"

Last update
resolved

The Twilio Programmable Messaging API was partially degraded for 1 minute on May 26, 2025 between 16:05 PST and 16:06 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. This issue has now been resolved.

investigating

The Twilio Programmable Messaging API was partially degraded for 1 minute on May 26, 2025 between 16:05 PST and 16:06 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "5xx's from Programmable Messaging API"

Last update
Investigating

The Twilio Programmable Messaging API was partially degraded for 1 minute on May 26, 2025 between 16:05 PST and 16:06 PST. During this period of time, customers may have received elevated volumes of 5xx's in API responses.We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to multiple networks in the US."

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Report: "SMS Delivery Delays to MTN in Nigeria"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to MTN in Nigeria. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to MTN in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.

investigating

We are still experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We continue experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to MTN Network in Multiple Countries"

Last update
resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to MTN Network in Ghana. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays to MTN Network in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We continue experiencing SMS delivery delays to MTN Network in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays to MTN Network in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Conversational Voice Intelligence Console"

Last update
resolved

en-US Language issue has been resolved and Conversational Voice Intelligence Services via Console is operating normally at this time.

identified

We are still experiencing the issue of only being able to create en-US Language Conversational Voice Intelligence Services via Console and are working to deploy a fix. Current workaround is to use the Twilio API for other Languages. We expect to provide another update in 1 hour or as soon as more information becomes available.

identified

We are continuing to work on a fix for this issue.

identified

Our engineers have identified the issue it is only possible to create en-US Language Conversational Voice Intelligence Services via Console and are working to deploy a fix. Current workaround is to use the Twilio API for other Languages. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to MTN Network in Multiple Countries"

Last update
Monitoring

We are observing recovery in SMS delivery delays to MTN Network in multiple countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We continue experiencing SMS delivery delays to MTN Network in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays to MTN Network in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Conversational Voice Intelligence Console"

Last update
Update

We are continuing to work on a fix for this issue.

Identified

Our engineers have identified the issue it is only possible to create en-US Language Conversational Voice Intelligence Services via Console and are working to deploy a fix. Current workaround is to use the Twilio API for other Languages. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Conversational Intelligence Console"

Last update
Identified

Our engineers have identified the issue it is only possible to create en-US Language Conversational Intelligence Services via Console and are working to deploy a fix. Current workaround is to use the Twilio API for other Languages. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to MTN in Ghana"

Last update
Investigating

We are experiencing SMS delivery delays to MTN in Ghana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Twilio Voice Maintenance (Optus)"

Last update
Scheduled

Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on calls via the Optus network in Australia.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Twilio Interconnect Maintenance (Optus)"

Last update
Scheduled

Twilio will conduct a planned maintenance on our circuits with Optus in the Australia Twilio network from 26 May 2025 at 08:00 PDT until 26 May 2025 at 11:00 PDT. During the maintenance window there could be intermittent impact on Interconnect services via the Optus network in Australia.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Failures to Syriatel Network in Syria"

Last update
resolved

We are no longer experiencing SMS delivery failures to Syriatel Network in Syria. This incident has been resolved.

monitoring

We are observing successful SMS delivery when sending messages to Syriatel Network in Syria. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to MTN Network in Nigeria and Benin"

Last update
resolved

We are no longer experiencingSMS delivery delays when sending messages to MTN Network in Nigeria and Benin. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to MTN in Guinea-Bissau"

Last update
resolved

We are no longer experiencing SMS Delivery Delays and Failures to MTN in Guinea-Bissau. This incident has been resolved.

monitoring

We are observing successful SMS delivery to MTN in Guinea-Bissau. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 16 hours or as soon as we have more information.

investigating

We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 8 hours or as soon as we have more information.

investigating

We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 4 hours or as soon as we have more information.

investigating

We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 4 hours or as soon as we have more information.

investigating

We are continuing to experience SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 2 hours or as soon as we have more information.

investigating

We are experiencing SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineers are investigating, and we will provide another update in 1 hour or as soon as we have more information.

investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Failure to KPN Network in Netherlands"

Last update
resolved

We are no longer experiencing SMS delivery failures when sending messages to KPN Network in Netherlands. This incident has been resolved.

monitoring

We are observing successful SMS delivery when sending messages to KPN Network in Netherlands. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery failures when sending messages to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery failures when sending messages to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery failures when sending messages to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failure to KPN Network in Netherlands"

Last update
Investigating

We are experiencing SMS delivery failures sending to KPN Network in Netherlands. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to MTN Network in Nigeria and Benin"

Last update
Update

We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria and Benin. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Syriatel Network in Syria"

Last update
Investigating

We are experiencing SMS delivery failures when sending messages to Syriatel Network in Syria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Etisalat Network in Egypt"

Last update
resolved

We are no longer experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. This incident has been resolved.

monitoring

We are observing recovery in SMS delivery delays when sending messages to Etisalat network in Egypt. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are continuing to experience SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating

We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Etisalat Network in Egypt"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Algar Telecom CTBC World Network in Brazil"

Last update
Investigating

Body We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "AccSec Verizon United States API issue"

Last update
Update

We are investigating an issue with AccSec Verizon United States API. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with AccSec Verizon United States API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Issues with Hosted Orders for Toll-Free Numbers"

Last update
Update

We are investigating an issue with hosted orders for Toll-Free numbers. Customers may experience failed status in their orders and also in Eligibility check. We expect to provide another update in 1 hour or as soon as more information becomes available

Investigating

Our monitoring systems have detected a potential issue hosted numbers orders. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue With Hosted Numbers Orders"

Last update
Investigating

Our monitoring systems have detected a potential issue hosted numbers orders. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays and Failures to Telenet BidCo NV Network in Belgium via a Subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery delays and failures when sending messages to Telenet BidCo NV network in Belgium via a subset of Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Tigo Network in Honduras"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Tigo network in Honduras. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "AccSec US and Canada API Issue"

Last update
Investigating

Our monitoring systems have detected a potential issue with AccSec - US and Canada API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS & MMS Delivery Delays & Failure to T-Mobile Network In United States Over A Subset Of Short Code & Long Code."

Last update
Investigating

We are experiencing SMS & MMS delivery delays & failure when sending messages to T-Mobile Network In United States Over A Subset Of Short Code & Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to MTN in Guinea-Bissau"

Last update
Update

We are experiencing SMS delivery delays and failures when sending messages to MTN in Guinea-Bissau. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers Are Investigating Potential Issue With SMS Delivery Delays and Failures to MTN in Guinea-Bissau"

Last update
Investigating

We've become aware of a potential issue with SMS Delivery Delays and Failures to MTN in Guinea-Bissau. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Poland SMS Carrier Maintenance - Orange"

Last update
Scheduled

The Orange network in Poland is conducting a planned maintenance from 22 May 2025 at 15:00 PDT until 22 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Orange Poland handsets when sending via long codes and short codes.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "500 Errors for Twilio Phone Numbers Provisioning"

Last update
Resolved

Twilio phone numbers provisioning was degraded for 23 days, 8 hours, and 3 minutes between 2025-04-28 at 23:40:24 PDT and 2025-05-22 at 07:43:38 PDT. During this period of time, 18 Phone Numbers in our inventory were mistakenly made available for provisioning even if they couldn't be provisioned and for this reason some customers have experienced an HTTP 500 Server error. This incident has been resolved.

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with phone numbers provisioning. We will follow up and provide customer impact details within 2 hours.

Report: "Our Engineers Are Investigating an Issue With Twilio Programmable Messaging API"

Last update
Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with the Twilio Programmable Messaging API. We will follow up and provide customer impact details within 2 hours.

Report: "5xx's in the Twilio Programmable Messaging API Responses"

Last update
Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with the Twilio Programmable Messaging API. We will follow up and provide customer impact details within 2 hours.

Report: "Our Engineers are Investigating an Issue with Phone Numbers Provisioning"

Last update
Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with phone numbers provisioning. We will follow up and provide customer impact details within 2 hours.

Report: "Kyrgyzstan SMS Carrier Maintenance - O!"

Last update
Scheduled

The O! network in Kyrgyzstan is conducting an emergency maintenance from 22 May 2025 at 14:00 PDT until 22 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to O! Kyrgyzstan handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Call Failures From Subscribers To Denmark Twilio Phone Numbers"

Last update
Investigating

We have identified Call Failures From Subscribers To Denmark Twilio Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "United States SMS Carrier Maintenance - AT&T"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The AT&T network in the United States is conducting a planned maintenance from 21 May 2025 at 22:30 PDT until 22 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T United States handsets.

Report: "Iraq SMS Carrier Maintenance - Multiple Networks"

Last update
Scheduled

Multiple Networks in Iraq are conducting a series of planned maintenances from 21 May 2025 at 20:00 PDT until 03 June 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to multiple networks Iraq handsets.Note, the maintenance will be carried out on each of the following dates and times:21 May 2025 at 20:00 PDT until 21 May 2025 at 22:00 PDT23 May 2025 at 20:00 PDT until 23 May 2025 at 22:00 PDT25 May 2025 at 20:00 PDT until 25 May 2025 at 22:00 PDT27 May 2025 at 20:00 PDT until 27 May 2025 at 22:00 PDT30 May 2025 at 20:00 PDT until 30 May 2025 at 22:00 PDT01 June 2025 at 20:00 PDT until 01 June 2025 at 22:00 PDT03 June 2025 at 20:00 PDT until 03 June 2025 at 22:00 PDTWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Twilio Docs - Maintenance"

Last update
Scheduled

Our documentation site is undergoing scheduled maintenance and will temporarily operate in static mode between 16:00 and 17:00 Pacific Time on 05/21/2025. During this time, some features may be unavailable, and pages requiring authentication will not be accessible. We appreciate your patience and apologize for any inconvenience this may cause.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Russia SMS Carrier Maintenance - Sber"

Last update
Scheduled

The Sber network in Russia is conducting a planned maintenance from 21 May 2025 at 14:00 PDT until 21 May 2025 at 18:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sber Russia handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Malaysia SMS Carrier Maintenance - Tune Talk"

Last update
Scheduled

The Tune Talk network in Malaysia is conducting a planned maintenance from 21 May 2025 at 09:00 PDT until 21 May 2025 at 09:15 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tune Talk Malaysia handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Canada SMS and MMS Carrier Maintenance - Telus"

Last update
Scheduled

The Telus network in Canada is conducting a planned maintenance from 21 May 2025 at 07:00 PDT until 21 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Telus Canada handsets when sending via long codes and short codes.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to C-Spire Network in United States"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to C-Spire in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Authy API was down for 10 minutes"

Last update
Monitoring

Authy API was down for 10 minutes, and our engineering team has identified and mitigated the issue. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Report: "Ireland Voice Carrier Partner Maintenance"

Last update
Scheduled

Our Voice carrier partner in Ireland is conducting a planned maintenance from 20 May 2025 at 14:00 PDT until 20 May 2025 at 22:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Ireland phone numbers.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Intermittent issues with receiving media over WebSocket"

Last update
Resolved

This is a retro incident, and the issue has been resolved.Date: 13th May to 20th May Issue: Bad deployment on our end which affected the Voice Media Streams product. Customers may have experienced intermittent issues with receiving media events over websockets during this time.

Report: "SMS Delivery Delays to Bouygues Telecom in France via a Subset of Longcodes"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Bouygues Telecom in France via Subset of Longcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to Multiple Network in United States of America Over A Subset Of Short Code"

Last update
Investigating

We are experiencing delays in receiving message delivery reports when sending to Multiple Network in United States of America Over A Subset Of Short Code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delay & Failure To Zain Network In Iraq"

Last update
Investigating

We are experiencing SMS delivery delays and failures to Zain Network In Iraq. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "United States MMS Carrier Maintenance - Verizon"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Verizon network in the United States is conducting a planned maintenance from 19 May 2025 at 21:00 PDT until 20 May 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from Verizon United States handsets.

Report: "SMS Delivery Delays and Failures to T-Mobile in Netherlands to a Subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery failures to T-Mobile in Netherlands to a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Multiple networks in Netherlands via Subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery failures to T-Mobile in Netherlands to Multiple Networks via a Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Malaysia SMS Carrier Maintenance - DiGi"

Last update
Scheduled

The DiGi network in Malaysia is conducting a planned maintenance from 19 May 2025 at 09:00 PDT until 19 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to TNM Network in Malawi"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to TNM Network in Malawi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Claro in Chile"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Claro Network in Chile"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Russia SMS Carrier Maintenance - Motiv"

Last update
Scheduled

The Motiv network in Russia is conducting a planned maintenance from 18 May 2025 at 18:00 PDT until 18 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Motiv Russia handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Downstream provider (XL) degraded for Verify SNA in Indonesia"

Last update
Resolved

Downstream provider (XL) degraded for Verify SNA in Indonesia. The incident occurred from 17:16:51 UTC to 19:40:12 UTC on 05/07/2025. During this period of time customers may have experienced low traffic on using Verify SNA in Indonesia. The issue has now been resolved.

Report: "SMS Delivery Delays to Multiple networks in Chile"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple networks in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Call Failures to and from a Subset of Twilio's Numbers in Brazil"

Last update
Update

We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil. We are continuing to investigate, and will provide another update in 2 hours.

Update

We have implemented a workaround that has restored calling from Twilio numbers to Brazil phone numbers for the subset of impacted numbers. At this time we are still seeing call failures for calls placed to the impacted Twilio numbers. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

We are continuing to observe call failures to and from a subset of Twilio's numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and Long Code Numbers"

Last update
Investigating

We've become aware of a potential issue with Group MMS Delivery failures to T-Mobile Network in the US for a Subset of Toll Free and long code Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to United States Cellular Corp. in the US"

Last update
Update

We are experiencing SMS Delivery Delays to United States Cellular Corp. in the US. Our engineers are investigating, and we will provide another update in 2 hours or as soon as we have more information.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to United States Cellular Corp. in the US via a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Call Failures to and from a Substet of Twilio's Numbers in Brazil"

Last update
Investigating

We are observing Call Failures to and from a Substet of Twilio's Numbers in Brazil . We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Claro Network in Brazil"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Claro network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Cingular Wireless (AT&T) in United States of America via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures To Tigo Network In Honduras (708-02)"

Last update
Investigating

We are experiencing SMS delivery failures to Tigo Network In Honduras (708-02). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Telecall Network in Brazil"

Last update
Update

We are experiencing SMS delivery delays and failures when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Telecall network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Telecall network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delay To MTS Network In Russia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to MTS Network In Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Report: "SMS Delivery Delays to MTN/Telecel in Zambia 645-02"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to MTN/Telecel in Zambia 645-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Algar Telecom CTBC in Brazil"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Algar Telecom CTBC in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Algar Telecom CTBC in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with SMS delivery delays to Algar Telecom CTBC in Brazil"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Algar Telecom CTBC in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with SMS delivery delays to Telecall network in Brazil"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Telecall network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery and Delivery Report Delays to Beeline Network in Kazakhstan"

Last update
Update

We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. After further investigation our engineers have identified that SMS delivery is also impacted by this incident, and we are observing delays in SMS delivery to the Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

We are continuing to investigate this issue.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery report delays in Kazakstan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Beeline Network in Kazakhstan"

Last update
Update

We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

We are continuing to investigate this issue.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery report delays in Kazakstan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to Beeline Network in Kazakhstan"

Last update
Update

We are still experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

We are continuing to investigate this issue.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery report delays in Kazakstan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays and Failures To and From a Subset of Twilio Numbers in Brazil"

Last update
Update

We are experiencing SMS delivery delays and failures when sending to and from a subset of Twilio numbers in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from a subset of Twilio numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with SMS delivery delays and failures to and from a subset of Twilio numbers in Brazil"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from a subset of Twilio numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delay to Beeline Network in Kazakhstan"

Last update
Update

We are experiencing delays in receiving message delivery reports to Beeline network in Kazakhstan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

We are continuing to investigate this issue.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery report delays in Kazakstan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with SMS delivery report delays in Kazakstan"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery report delays in Kazakstan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Elevated Latency and Error Rate in Dialogflow Agent Integration"

Last update
Investigating

We are investigating a service degradation with Dialogflow agent integrations affecting the US1 Region, experiencing elevated error rates and latency when interacting with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Indonesia Telkomsel API Errors - RegisterConsent "Server returned HTTP Response Code: 400 for URL""

Last update
Investigating

We are currently investigating an issue affecting the Indonesia Telkomsel API endpoint RegisterConsent, which is returning an HTTP 400 error. Our engineering team is actively working to identify the root cause and implement a solution. We will provide another update within 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delay To Multiple Networks in Pakistan"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Cellcom Network in United States of America"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Cellcom Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Russia SMS Carrier Maintenance - Tele2 and New Mobile Communications LLC"

Last update
Scheduled

The Tele2 and New Mobile Communications LLC networks in Russia are conducting an emergency maintenance from 14 May 2025 at 13:00 PDT until 14 May 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 and New Mobile Communications LLC Russia handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "MMS Delivery Failures to Multiple Networks in the US from a subset of shortcodes"

Last update
Investigating

We are experiencing MMS delivery failures to multiple networks in the US from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "United Arab Emirates SMS Carrier Maintenance - Etisalat"

Last update
Scheduled

The Etisalat network in the United Arab Emirates is conducting an emergency maintenance from 14 May 2025 at 13:00 PDT until 14 May 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Etisalat United Arab Emirates handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Elevated latency and error rate in Dialogflow agent integration"

Last update
Update

We are investigating a service degradation with Dialogflow agent integrations affecting US1 Region experiencing elevated error rates and latency interacting with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available

Investigating

Our engineers have identified a service degradation with DialogFlow cx e2e affecting US1 Region increasing error rates and latency interacting with Dialogflow agents. We expect to provide another update in 1 hour or as soon as more information becomes available

Report: "SMS Delivery Delays to Ooredoo Network in Tunisia"

Last update
Investigating

We are experiencing SMS Delivery Delays to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Asia Cell Network in Iraq"

Last update
Investigating

We are experiencing SMS Delivery Delays to Asia Cell Network in Iraq. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Etisalat in Afghanistan"

Last update
Investigating

We are experiencing SMS Delivery Delays to Etisalat in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Report: "SMS Delivery Issue to Cubacel Network in Cuba"

Last update
Investigating

We are experiencing SMS delivery issue when sending messages to Cubacel Network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "High Packet Loss on Inbound Calls to Spain Phone Numbers"

Last update
Investigating

We are observing high packet loss on inbound calls to Spain Phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Quality Issues To and From a Subset of Twilio's Numbers in Spain"

Last update
Investigating

We are observing high packet loss on inbound calls to Spain Phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Uruguay SMS Carrier Maintenance - Antel"

Last update
Scheduled

The Antel network in Uruguay is conducting an emergency maintenance from 13 May 2025 at 20:00 PDT until 13 May 2025 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Antel Uruguay handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Call Failures to Subset of Twilio Brazil Phone Numbers"

Last update
Identified

The issue causing inbound call failures to subset of Twilio Brazil phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Call Failures to subset off Twilio Brazil phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Call Failures to Subset off Twilio Brazil Phone Numbers"

Last update
Identified

The issue causing call failures to subset off Twilio Brazil phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Call Failures to subset off Twilio Brazil phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Russia SMS Carrier Maintenance - Yota and MegaFon"

Last update
Scheduled

The Yota and MegaFon networks in Russia are conducting a planned maintenance from 13 May 2025 at 10:00 PDT until 13 May 2025 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Yota and MegaFon Russia handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to Timor Telecom in Timor-Leste"

Last update
Investigating

We are experiencing MMS/SMS delivery delays when sending messages to Timor Telecom in Timor-Leste. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "TaskRouter Had Service Degradation (API 500s Failures) Impacting Flex and TaskRouter Customers"

Last update
Investigating

We've become aware of a potential issue with TaskRouter. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Bandwidth Network in United States of America"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Bandwidth Network in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Orange Network in Israel"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Orange Network in Israel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to H3G in United Kingdom of Great Britain and Northern Ireland"

Last update
Investigating

We are experiencing SMS delivery failures to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Mexico SMS and MMS Carrier Maintenance - AT&T"

Last update
Scheduled

The AT&T network in Mexico is conducting a planned maintenance from 12 May 2025 at 17:00 PDT until 12 May 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to AT&T Mexico handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays and Failures to Etisalat in Afganistan"

Last update
Investigating

We are experiencing SMS delivery delays and failures when sending messages to Etisalat in Afganistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Customers Unable to Submit V2 Sender ID Applications for AU"

Last update
Resolved

Sender ID Applications for Australia submitted via the New Sender ID Application experience were degraded from 05/07/2025 14:19 PDT to 05/12/2025 14:41:53 PDT. During this period of time, some customers who opted to use this new experience to apply for Sender IDs in Australia were unable to complete their submissions when. The issue has now been resolved.

Report: "Belarus SMS Carrier Maintenance - Velcom, MTS and life:)"

Last update
Scheduled

The Velcom, MTS and life:) networks in Belarus are conducting a planned maintenance from 12 May 2025 at 15:00 PDT until 12 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Velcom, MTS and life:) Belarus handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Report Delays to Verizon Wireless in United States of America"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Our Engineers are Investigating an Issue with Sender ID"

Last update
Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Sender ID. We will follow up and provide customer impact details within 2 hours.

Report: "SMS Delivery Delays to Virgin Mobile Network in Saudi Arabia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Virgin Mobile Network in Saudi Arabia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Degradation with Programmable Voice ‘s Virtual Agent with Google Dialogflow"

Last update
Update

Programmable Voice customers connecting to Virtual Agents may experience connection errors to their virtual agent due to an issue with Google Dialogflow. We have escalated to Google and will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Connect/VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays To Etisalat Network in Egypt"

Last update
Investigating

We are experiencing MMS/SMS delivery delays when sending messages to Etisalat network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers Are Investigating an Issue"

Last update
Investigating

Our monitoring systems have detected a potential issue with Programmable Voice. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Errors Accessing Voice Recordings Metadata"

Last update
Resolved

From 10:00 PM PT on May 11, 2025 until 8:58 AM PT on May 12, 2025, customers may have sporadically received errors when attempting to access lists of recordings from the List Recordings endpoint. This issue has been resolved.

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice. We will follow up and provide customer impact details within 2 hours.

Report: "Our Engineers are Investigating an Issue with Programmable Voice"

Last update
Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Voice. We will follow up and provide customer impact details within 2 hours.

Report: "SMS Delivery Delays to Zain Network in Kuwait"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Zain Network in Kuwait. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Indonesia SMS Carrier Maintenance - Three and Indosat"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Three and Indosat networks in Indonesia are conducting a planned maintenance from 11 May 2025 at 23:00 PDT until 12 May 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three and Indosat Indonesia handsets.

Report: "SMS Delivery Failures To a Subset of Twilio Israel Longcodes"

Last update
Update

We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery failures to a subset of Twilio Israel Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery failures to Brazil and Israel via subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery failures to Brazil and Israel via subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to investigate this issue.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Multiple Countries via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delays to Jazz Network in Pakistan"

Last update
Investigating

We are experiencing delays in receiving message delivery reports when sending to Jazz Network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures from Israel via subset of Twilio Longcodes"

Last update
Update

We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS Inbound delivery failures to Israel via a subset of Longcodes. While SMS Outbound delivery to Israel and Brazil is recovering via a subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery failures to Brazil and Israel via subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery failures to Brazil and Israel via subset of Longcodes. Our Engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to investigate this issue.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Multiple Countries via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Orange Network in Mali"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Orange Network in Mali. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Calro Network in Peru"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Calro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Cellcom and Pelephone in Israel"

Last update
Investigating

We are experiencing SMS delivery failures when sending to Cellcom and Pelephone in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Telefonica in Chile"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Telefonica in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to DigiTel C.A. in Venezuela"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to DigiTel C.A. in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Multiple Networks in Multiple Countries"

Last update
Investigating

We are experiencing SMS delivery failures to multiple networks in multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Algar Telecom Network in Brazil"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Algar Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers"

Last update
Update

We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Identified

We are observing Call Failures to Canada for a Subset of Canadian Twilio's Local Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

Report: "Canadian Outbound Calls Failing With Busy Signal"

Last update
Investigating

We are observing Canadian Outbound Calls Failing With Busy Signal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Identified

We are observing Canadian Outbound Calls Failing With Busy Signal. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

Report: "Inbound Call Failures to (a Subset of) Twilio {Country/City} Phone Numbers"

Last update
Identified

The issue causing Canadian Outbound Calls Failing With Busy Signal . We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Telecall Network in Brazil"

Last update
Investigating

We are experiencing SMS Delivery Delays to Telecall Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Report: "SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free"

Last update
Investigating

We are experiencing SMS Delivery Receipts Delays to T-Mobile Network in United States of America via Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes"

Last update
Investigating

We are experiencing SMS Delivery Delays and Failures to Onvoy Spectrum Mobile in United States of America via Subset of Shortcodes & Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Small Subset of SMS Delivery Report not Updating From Sending to Sent"

Last update
Investigating

We are experiencing Small Subset of SMS Delivery Report not Updating From Sending to Sent. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures From Subscribers To A Subset of Twilio Germany Phone Numbers"

Last update
Investigating

We are observing call failures to a subset of Twilio Germany phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Report: "SMS Delivery Delays to Zong Network in Pakistan"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Zong network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Zong Network in Pakistan."

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Zong network in Pakistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Zamtel Network In Zambia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Zamtel Network In Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Zamtel In Zambia, Mcel in Mozambique, Tigo in Senegal and Sudani One in Sudan"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Zamtel Network In Zambia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to PT Smartfren Telecom in Indonesia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to PT Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "United States SMS Carrier Maintenance - US Cellular Corp."

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The US Cellular Corp. network in the United States is conducting a planned maintenance from 07 May 2025 at 22:30 PDT until 08 May 2025 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from US Cellular Corp. United States handsets.

Report: "SMS Delivery Delays to Multiple Networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic"

Last update
Investigating

We are experiencing SMS delivery delays to multiple networks in United Arab Emirates via Pre-Registered Sender ID Domestic Promotional Traffic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delay to Tigo Network in Paraguay"

Last update
Update

We are continuing to experience delays in receiving message delivery reports when sending SMS to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures to a Subset of Twilio Brazil Phone Numbers"

Last update
Investigating

We are experiencing call failures to a subset of Twilio Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delay To Tigo Network In Paraguay"

Last update
Investigating

We are experiencing delays in receiving message delivery reports when sending to Tigo Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Movistar Network in Panama"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Movistar Network in Panama. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to GrameenPhone Network in Bangladesh"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to GrameenPhone Network in Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Pakistan SMS Carrier Partner Maintenance"

Last update
Scheduled

Our SMS carrier partner in Pakistan is conducting an emergency maintenance from 07 May 2025 at 14:00 PDT until 07 May 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Pakistan handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to Orange Network in Côte D'Ivoire"

Last update
Investigating

We are experiencing SMS Delivery Delays to Orange Network in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Retroactive: Partial degradation of Verify Silent Network Auth"

Last update
Resolved

Twilio Silent Network Auth (SNA) experienced a degradation for 2 hours 30 minutes between 7 May, 10:10AM to 12:40PM PST. During this window, customers experienced failed SNA transactions for a subset of their traffic on Indonesian carriers. This issue has now been resolved.

Report: "US 10DLC numbers experienced delays in A2P provisioning and de-provisioning"

Last update
Resolved

Our engineers have identified US 10DLC numbers experienced delays in A2P provisioning and de-provisioning. The carrier has resolved the issue, and 10DLC provisioning is no longer experiencing delays.

Report: "Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers"

Last update
Investigating

We are observing Call Failures From Subscribers to Denmark Subset of Twilio Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

Report: "10DLC Provisioning Delays"

Last update
Investigating

We are observing Inbound Call Failures to Twilio German Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Twilio Interconnect Maintenance"

Last update
Scheduled

Twilio will conduct planned maintenance on the Australia Twilio network from 07 May 2025 at 6:00 PDT until 07 May 2025 at 12:00 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Twilio Voice Maintenance"

Last update
Scheduled

Twilio will conduct planned maintenance on the Australia Twilio network from 07 May 2025 at 6:00 PDT until 07 May 2025 at 12:00 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays and Failures to Google Voice in United States of America via Subset of Shortcodes"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delays When Sending to T-Mobile in United States of America via Subset of Short Codes"

Last update
Investigating

We are experiencing delays in receiving message delivery reports when sending to T-Mobile in United States of America via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Inbound Call Failures to Twilio German Phone Numbers"

Last update
Investigating

We are observing call failures to Twilio German phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Inbound Message Delivery Failures Towards a Subset of Twilio Australian Phone Numbers - Mobile Originated"

Last update
Identified

The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Ethio Telecom Network in Ethiopia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Ethio Telecom Network in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue with SMS Delivery Delay to Naxtel Network in Azerbaijan"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delay to Naxtel Network in Azerbaijan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delay to Naxtel Network in Azerbaijan"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delay to Naxtel Network in Azerbaijan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with a Failing Flex Orchestrator"

Last update
Investigating

Our monitoring systems have detected a potential issue with a failing Flex Orchestrator. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delay to ETL Network in Laos"

Last update
Update

We are experiencing SMS delivery delay when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delay to ETL Network in Laos. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with SMS Delivery Delay to ETL Network in Laos"

Last update
Update

We are experiencing SMS delivery delay when sending messages to ETL Network in Laos. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delay to ETL Network in Laos. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Taiwan Star in Taiwan, Province of China"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Taiwan Star in Taiwan, Province of China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Beeline Network in Armenia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Beeline Network in Armenia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delays When Sending to Telefonica Network in Argentina"

Last update
Investigating

We are experiencing delays in receiving message delivery reports when sending to Telefonica Network in Argentina. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Customers Are Experiencing Significant Service Disruption in Alarm Notifications on Console"

Last update
Resolved

Twilio Alarms Console notification was degraded for 3 hours 30 minutes between 05:45 and 09:15 Pacific Time on 05/06/2025. During this period of time customers may have experienced missing console notification for alarms.

Investigating

Our monitoring systems have detected a potential issue with rate limits. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Indonesia SMS Carrier Maintenance - Indosat and Three"

Last update
Scheduled

The Indosat and Three networks in Indonesia are conducting a planned maintenance from 06 May 2025 at 09:00 PDT until 06 May 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Indosat and Three Indonesia handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to Ooredoo Network in Qatar"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Qatar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures to a Subset of Twilio Numbers in Brazil"

Last update
Investigating

We continue to observe call failures to a subset of Twilio phone numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Monitoring

We have started seeing recovery for call failures to a subset of Twilio's numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are observing call failures to a subset of Twilio's numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with call failures to a subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Call Failures From Subscribers to Germany Twilio Phone Numbers"

Last update
Update

We are experiencing Call failures from Subscribers to Germany Twilio Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Call failures from Subscribers To Germany Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "500 Errors When Updating Phone Numbers Configuration"

Last update
Update

We are currently investigating an elevated rate of 500 errors when updating Phone numbers configuration . Our engineers are working on the issue, and we will provide another update in 15 minutes or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Call Failures From Subscribers To Germany Twilio Phone Numbers"

Last update
Investigating

Our monitoring systems have detected a potential issue with Call failures from Subscribers To Germany Twilio Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays and Failures To Multiple Networks in Germany"

Last update
Update

We are experiencing SMS delivery delays and failures when sending and receiving messages to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from Multiple Networks in Germany. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays and Failures To and From Multiple Networks in Germany"

Last update
Update

We are experiencing SMS delivery delays and failures when sending and receiving messages to Multiple Networks in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to and from Multiple Networks in Germany. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Call Failures to a subset of Twilio's Numbers in Brazil"

Last update
Update

We are observing call failures to a subset of Twilio's numbers in Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with call failures to a subset of Twilio's Numbers in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Missing Delivery Receipts From AT&T Network"

Last update
Resolved

Twilio Programmable Messaging was degraded for 2.5 hours between 12:41 and 4:21 Pacific Time on 05/01/2025. During this period of time, customers may have experienced missing delivery receipts to AT&T network in the US. The issue has now been resolved.

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with SMS. We will follow up and provide customer impact details within 2 hours.

Report: "Our Engineers are Investigating an Issue with SMS"

Last update
Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with SMS. We will follow up and provide customer impact details within 2 hours.

Report: "SMS Delivery Delays to Onvoy Spectrum Mobile in the USA via Subset of Shortcodes and Longcodes"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes and longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to and from Brazil and Israel via subset of Longcodes"

Last update
Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Brazil and Israel via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Multiple Countries via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Onvoy Spectrum Mobile in the USA via Subset of Shortcodes"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile in the USA via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Ucell Network in Uzbekistan"

Last update
Investigating

We are experiencing SMS delivery failures to Ucell Network in Uzbekistan. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures To Multiple Networks In Colombia"

Last update
Investigating

We are experiencing SMS delivery failures to Multiple Networks In Colombia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Ooredoo Network in Myanmar"

Last update
Update

We are experiencing SMS delivery failures to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery failures to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Sms Delivery Failures to Ooredoo Network in Myanmar"

Last update
Investigating

We are experiencing SMS delivery failures to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures To Ooredoo Network In Burma"

Last update
Investigating

We are experiencing SMS delivery failures to Ooredoo Network In Burma. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Indonesia Telkomsel API Errors"

Last update
Update

Our engineers are investigating an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Update

We have started seeing recovery with the register consent server. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Update

We have started seeing recovery with the register consent server. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Monitoring

We have started seeing recovery with the register consent server. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Identified

Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Brazil and Israel via subset of Longcodes"

Last update
Update

We are experiencing SMS delivery failures to Multiple Countries via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Brazil via subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Multiple Countries via subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery failures to Brazil via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Indonesia API Errors"

Last update
Identified

Our engineers have identified an issue with the register consent server, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Smart Network in the Philippines"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Smart Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to MegaFon Network in Russia"

Last update
Update

We continue to experience SMS delivery delays and failures when sending messages to the MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We continue to experience SMS delivery delays when sending messages to the MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to and Failures MegaFon Network in Russia"

Last update
Update

We continue to experience SMS delivery delays when sending messages to the MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "API Errors With Verify in Indonesia"

Last update
Investigating

We are investigating API errors with Verify in Indonesia. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to MegaFon Network in Russia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to MegaFon network in Russia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Elevated HTTP 500 Errors for Quota API"

Last update
Investigating

We are currently investigating an elevated rate of HTTP 500 errors for Quota API requests which affects billing for flex customers. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Report: "Minimal Customer Impact for Twilio Verify API requests Returning 503 Error Responses"

Last update
Resolved

We have fully investigated the Twilio Verify API receiving 503 error responses issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Investigating

Our monitoring systems have detected a potential issue Indonesia Twilio Verify API requests returning 503 error response. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Transcriptions for Voicemail Through VoiceBase are Delayed"

Last update
Investigating

Our monitoring systems have detected a potential issue with voice recording transcripts being delayed. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Telefonica Network in Chile via Domestic Long Codes"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Telefonica Network in Chile via domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Telefonica Network in Chile via Domestic Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Failures to Multiple Networks in United States of America via a Subset of Long Codes"

Last update
Investigating

We are experiencing SMS delivery failures sending to multiple networks in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Verizon Network in United States of America via a Subset of Long Codes"

Last update
Investigating

We are experiencing SMS delivery failures sending to multiple networks in United States of America via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "United States SMS and MMS Carrier Maintenance - AT&T"

Last update
Scheduled

The AT&T network in the United States is conducting a planned maintenance from 01 May 2025 at 18:00 PDT until 01 May 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from AT&T United States handsets when sending via short codes.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "United Kingdom Voice Carrier Partner Maintenance"

Last update
Scheduled

Our Voice carrier partner in the United Kingdom is conducting a planned maintenance from 01 May 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures to Twilio United Kingdom phone numbers.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to AmericanNet Network in Brazil"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to AmericanNet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Errors when attempting to fetch Conference instance resources"

Last update
Resolved

Between 1:04 - 1:06 PM Pacific time on May 1st, 2025, customers requesting to fetch conference instance resources (/Accounts/ACxx/Conferences/CFxx) may have received 503 errors. This incident is resolved.

Report: "SMS Delivery Delays to AT&T Network in the United States"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to AT&T Network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Intermittent API Errors Returned From the Server With Verify Silent Network Auth in the US"

Last update
Investigating

We are investigating intermittent API errors returned from the server with Verify Silent Network Auth in the US. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Intermittent 502 Response Codes Returned From the Server With Verify Silent Network Auth in Indonesia"

Last update
Update

We are investigating intermittent 502 response codes returned from the server with Verify Silent Network Auth in Indonesia. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with the API responses in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an Issue Affecting API Responses in Indonesia"

Last update
Investigating

We've become aware of a potential issue with the API responses in Indonesia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Smart in the Philippines"

Last update
Monitoring

We are observing recovery in SMS delivery delays when sending messages to Smart in the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We continue experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Smart in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1h or as soon as more information becomes available.

Report: "SMS Delivery Delays to China Unicom Network in China"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to China Unicom Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Telefonica in Chile via Subset of Long Codes"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Telefonica in Chile via subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Smart in Philippines"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Smart in Philippines . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1h or as soon as more information becomes available.

Report: "Duplicate Zendesk Tickets Coming in From Multiple Customers"

Last update
Investigating

Our engineers have identified the issue in Zendesk that causes multiples open tickets and are working to implement a fix. We expect to provide another update in 1h or as soon as more information becomes available.

Report: "SMS Delivery Delays to H3G Network in United Kingdom of Great Britain and Northern Ireland via a Subset of Twilio Numbers"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to H3G Network in United Kingdom of Great Britain and Northern Ireland via a Subset of Twilio Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1h or as soon as more information becomes available.

Report: "SMS Delivery Delays to Personal Network in Paraguay"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Personal Network in Paraguay. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1h or as soon as more information becomes available.

Report: "Elevated 5XX Errors Affecting Site Navigation in Twilio Console"

Last update
Update

We’re currently investigating an issue causing degraded performance for some customers when trying to load site navigation metadata in the Twilio Console. Our engineering team is actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Bouygues Telecom in France"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Bouygues Telecom in France 208-20"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Bouygues Telecom in France 208-20. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Server Returning 5XX errors for Verify Silent Network Auth in Indonesia"

Last update
Investigating

Our monitoring systems have detected a potential issue with the server returning HTTP response code 502 at AccSec Indonesia API endpoint. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with the server returning HTTP response code 502 at AccSec Indonesia API endpoint"

Last update
Investigating

Our monitoring systems have detected a potential issue with the server returning HTTP response code 502 at AccSec Indonesia API endpoint. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "500 errors for Verify Silent Network Auth in Indonesia"

Last update
Investigating

Our monitoring systems have detected a potential issue with the server returning HTTP response code 502 at AccSec Indonesia API endpoint. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to A1 Network in Bulgaria"

Last update
Investigating

We are observing recovery in SMS delivery delays when sending messages to A1 network in Bulgaria. We are now experiencing delays in receiving message delivery reports when sending messages to A1 network in Bulgaria. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to A1 network in Bulgaria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We continue to experience SMS delivery delays when sending messages to A1 network in Bulgaria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We continue to experience SMS delivery delays when sending messages to A1 network in Bulgaria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We continue to experience SMS delivery delays when sending messages to A1 network in Bulgaria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to A1 network in Bulgaria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Netherlands SMS Carrier Partner Maintenance"

Last update
Scheduled

Our SMS carrier partner in the Netherlands is conducting a series of planned maintenances from 29 April 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Netherlands handsets.Note, the maintenance will be carried out on each of the following dates and times:29 April 2025 at 13:00 PDT until 29 April 2025 at 16:00 PDT01 May 2025 at 13:00 PDT until 01 May 2025 at 16:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to Orange in Côte d'Ivoire"

Last update
Investigating

We are experiencing SMS delivery delays to Orange in Côte d'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

Report: "Canada SMS Carrier Maintenance - Bell Mobility"

Last update
Scheduled

The Bell Mobility network in Canada is conducting a planned maintenance from 29 April 2025 at 06:00 PDT until 29 April 2025 at 09:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bell Mobility Canada handsets when sending via subset of long codes and short codes.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to A1 Network in Bulgaria"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to A1 network in Bulgaria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Digi Network in Portugal"

Last update
Update

We continue experiencing SMS delivery delays and failures when sending messages to Digi network in Portugal. We have identified that Portugal is currently experiencing a significant power outage and we are monitoring the situation closely. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to Digi Network in Portugal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Digi Network in Portugal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Digi in Romania over Pre-Registered Sender ID's"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Digi in Romania over Pre-Registered Sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures From and To Twilio Phone Numbers in Spain"

Last update
Update

We continue experiencing call failures from and to Twilio Spain phone numbers. We have identified that Spain is currently experiencing a significant power outage and we are monitoring the situation closely. We expect to provide another update in 16 hours or as soon as more information becomes available.

Update

The issue causing inbound and Outbound call failures to and from Twilio Spain phone numbers has been identified. We continue to actively work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Update

The issue causing inbound and Outbound call failures to and from Twilio Spain phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

The issue causing inbound and Outbound call failures to and from Twilio Spain phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Identified

The issue causing inbound and Outbound call failures to and from Twilio Spain phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

Report: "SMS Delivery Delays to Digi Network in Portugal"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Digi Network in Portugal. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures From and To Multiple Networks in Spain"

Last update
Update

We continue experiencing SMS delivery delays and failures when sending messages from and to multiple networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays and failures when sending messages from and to multiple networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays and failures when sending messages from and to multiple networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays and failures when sending messages from and to multiple networks in Spain. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

Report: "SMS Delivery Delays to Orange in Morocco"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Orange in Morocco. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1h or as soon as more information becomes available.

Report: "Call Failures to and From Twilio Phone Numbers in Portugal"

Last update
Identified

The issue causing inbound and Outbound call failures to and from Twilio Portugal phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

Report: "SMS Delivery Delays to Mattel in Mauritania"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Mattel in Mauritania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1h or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Multiple Networks in Portugal"

Last update
Investigating

We are experiencing SMS delivery failures when sending messages to Multiple Networks in Portugal. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

Report: "Call Failures to and From Twilio Phone Numbers in Spain"

Last update
Identified

The issue causing inbound and Outbound call failures to and from Twilio Spain phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failure To Multiple Networks in Spain"

Last update
Investigating

We are experiencing SMS delivery failures when sending messages from Spain to Multiple Networks. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1h or as soon as more information becomes available.

Report: "Call Quality Issue From Subset of Twilio Phone Numbers In Brazil"

Last update
Investigating

We are observing call quality issues with Twilio Brazil phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Issue with Deploying Build in Functions and Assets"

Last update
Investigating

Our monitoring systems have detected a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Message Delivery to ATT Affected"

Last update
Resolved

Twilio SMS Delivery to ATT was degraded for 1 minute between 12:00 PM and 12:01 PM Pacific Time on 04/15/2025. During this time, some customers may have experienced SMS messages appearing stuck in a "SENT" state. The issue has now been resolved.

Report: "SMS Delivery Delays To SurfTelecom Network In Brazil"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to the SurfTelecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "MMS Delivery Delays and Failures to T-Mobile (Formerly Metro PCS Wireless) in United States of America over a subset of short codes."

Last update
Update

We are continuing to investigate this issue.

Investigating

We are experiencing MMS delivery delays and failures to T-Mobile (formerly Metro PCS Wireless) in the United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "MMS Delivery Failures to T-Mobile in United States of America via Subset of Shortcodes"

Last update
Investigating

We are experiencing MMS delivery failures to T-Mobile in the United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Entel in Peru"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Entel in Peru. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Account Security - Canada API Issue"

Last update
Investigating

We are investigating Account Security - Canada API Issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays To Orange Network in Dominican Republic"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Orange Network in Dominican Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures From Subscribers To Ireland Twilio Landline Numbers"

Last update
Investigating

We are observing Call Failures From Subscribers To Ireland Twilio Landline Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to 9mobile Network in Nigeria"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to 9mobile network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to America Net Network in Brazil"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to America Net network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "AccSec Canada API Issue"

Last update
Investigating

We've become aware of a potential issue with AccSec Canada API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating AccSec Canada API Issue"

Last update
Investigating

We've become aware of a potential issue with AccSec Canada API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating Whatsapp DLRs receiving elevated 4xx responses with error code 470 from wa-container"

Last update
Investigating

We've become aware of a potential issue with Whatsapp DLRs receiving elevated 4xx responses with error code 470 from wa-container. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Intermittent Issues with Inbound Webhook Resolutions for all RCS Inbound Messages"

Last update
Monitoring

Our RCS Senders to a Messaging Service and inbound message delivery to an RCS Sender in Messaging Service are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Update

We are investigating intermittent issues with adding RCS senders to a Messaging Service and inbound message delivery to an RCS sender in a messaging service that started occurring on 4/23/2025 around 2:49 pm PST. We expect to provide another update in 1 hour or as soon as more information becomes available

Investigating

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Intermittent Issues with Adding RCS Senders to a Messaging Service and Inbound Message Delivery to an RCS sender in a Messaging Service"

Last update
Update

We are investigating intermittent issues with adding RCS senders to a Messaging Service and inbound message delivery to an RCS sender in a messaging service that started occurring on 4/23/2025 around 2:49 pm PST. We expect to provide another update in 1 hour or as soon as more information becomes available

Investigating

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Intermittent issues with adding RCS Senders to a Messaging Service and Inbound Message Delivery to an RCS sender in a Messaging Service"

Last update
Update

We are investigating intermittent issues with adding RCS senders to a Messaging Service and inbound message delivery to an RCS sender in a messaging service that started occurring on 4/23/2025 around 2:49 pm PST. We expect to provide another update in 1 hour or as soon as more information becomes available

Investigating

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with our Messaging Services"

Last update
Investigating

Our monitoring systems have detected a potential issue with our Messaging Services on OTT Sender Inbound Messages and OTT Sender Configuration Requests. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Multiple Networks in Colombia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Increase in WhatsApp Messages Failing With Error Code 63012"

Last update
Identified

Our engineers have identified an issue where outbound WhatsApp messages may fail with error code 63012. We are investigating the issue and working with Meta to resolve. We will provide another update in 15 minutes or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Cloudapi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Meta Sending Elevated Errorcode 2 for Cloudapi"

Last update
Investigating

Our monitoring systems have detected a potential issue with Cloudapi. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to H3G in United Kingdom of Great Britain and Northern Ireland"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Orange Network in Equatorial Guinea"

Last update
Investigating

We are experiencing SMS delivery delays and failures when sending messages to Orange Network in Equatorial Guinea. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Smart Network in Philippines Over A Subset Of Pre Registered Sender ID"

Last update
Investigating

We are experiencing SMS Delivery Delays to Smart Network in Philippines over a subset of pre-registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures To Djibouti Telecom In Djibouti"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Djibouti Telecom In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Egypt SMS Carrier Maintenance - Vodafone"

Last update
Scheduled

The Vodafone network in Egypt is conducting a planned maintenance from 24 April 2025 at 14:30 PDT until 24 April 2025 at 16:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Egypt handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Verify Email Messages Not Delivered to Customers Affected"

Last update
Resolved

Twilio Verify Email was degraded Apr 23 at 2:57 PM 2025. During this period of time customers may have experienced Verify Email Messages Not Delivered to Customers. The issue has now been resolved.

Report: "SMS Delivery Delays and Failures to Drillisch 1&1 in Germany"

Last update
Investigating

We are experiencing SMS delivery delays and failures when sending messages to Drillisch 1&1 in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Indonesia SMS Carrier Maintenance - XL Axiata"

Last update
Scheduled

The XL Axiata network in Indonesia is conducting a planned maintenance from 24 April 2025 at 10:00 PDT until 24 April 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delay to Surf Telecom Network in Brazil"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures From Subscribers To US Twilio Toll Free Phone Numbers"

Last update
Investigating

We are observing call failures from Subscribers To US Twilio Toll Free Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to to H3G in United Kingdom of Great Britain and Northern Ireland"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to H3G in United Kingdom of Great Britain and Northern Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Multiple Networks in Thailand"

Last update
Investigating

We are experiencing SMS delivery delays to multiple networks in Thailand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Telekom in South Africa 655-02"

Last update
Investigating

We are experiencing SMS delivery delays and failures when sending messages to Telekom in South Africa 655-02. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Disruption to Emails Sent via Verify and Flex Messaging"

Last update
Update

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 30 minutes or as soon as more information becomes available.

Update

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending across Verify and Flex Messaging. Our engineering team has been alerted and is actively investigating. We will provide an update in 15 minutes or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers Are Investigating an Issue Where Customers Are Experiencing a Complete Disruption of Email Sending Functionality Across All Clusters"

Last update
Investigating

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Disruption to Verify and Flex Messaging"

Last update
Investigating

Our monitoring systems have detected a potential issue where customers are experiencing a complete disruption of email sending functionality across all clusters. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Automated Alert: No Customer Impact""

Last update
Resolved

We have fully investigated the potential issue with the Conversations API triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating

Our monitoring systems have detected a potential issue with the Conversations API, where it is experiencing a consumer offset issue where message consumers are 10k-40k offsets behind and not dropping. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue where the Conversations API is experiencing a consumer offset issue where message consumers are 10k-40k offsets behind and not dropping"

Last update
Investigating

Our monitoring systems have detected a potential issue the Conversations API is experiencing a consumer offset issue where message consumers are 10k-40k offsets behind and not dropping. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Russia SMS Carrier Maintenance - Gazprom Telekom"

Last update
Scheduled

The Gazprom Telekom network in Russia is conducting a planned maintenance from 23 April 2025 at 13:00 PDT until 23 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Gazprom Telekom Russia handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays and Failures to TIGO / COMCEL in Guatemala"

Last update
Investigating

We are experiencing SMS delivery delays and failures to TIGO / COMCEL in Guatemala. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1hour or as soon as more information becomes available.

Report: "Retroactive: Flex and Task Router 5xx Errors Impacting Voice Traffic"

Last update
Update

Our engineers have identified a few hundred 5xx errors due to timeouts with datastore. The errors have subsided and no further impact is being observed.

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with a short burst of 5xx errors impacted Flex and Task Router Voice traffic. We will follow up and provide customer impact details within 2 hours.

Report: "Our Engineers are Investigating an Issue with a Short Burst of 5xx Errors Impacted Flex and Task Router Voice Traffic"

Last update
Update

Our engineers are currently investigating the customer impact of a retroactive issue with a short burst of 5xx errors impacted Flex and Task Router Voice traffic. We will follow up and provide customer impact details within 2 hours.

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with a short burst of 5xx errors impacted Flex and Task Router Voice traffic. We will follow up and provide customer impact details within 2 hours.

Report: "Call Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers"

Last update
Update

We are observing a potential issue with poor call quality on calls from Canadian Network Subscribers to a subset of Twilio's phone numbers. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers"

Last update
Investigating

We've become aware of a potential Voice Quality Issues from Canadian Network Subscribers to a Subset of Twilio's Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Belarus SMS Carrier Maintenance - life:)"

Last update
Scheduled

The life:) network in Belarus is conducting an emergency maintenance from 22 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Belarus handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Pakistan SMS Carrier Maintenance - Telenor"

Last update
Scheduled

The Telenor network in Pakistan is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Telenor Pakistan handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Bangladesh SMS Carrier Maintenance - Grameenphone"

Last update
Scheduled

The Grameenphone network in Bangladesh is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Grameenphone Bangladesh handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Thailand SMS Carrier Partner Maintenance"

Last update
Scheduled

Our SMS carrier partner in Thailand is conducting a planned maintenance from 22 April 2025 at 13:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Thailand handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "On Call Engineers Investigating Intermittent Errors with Lookup API for Reassigned Number Packages."

Last update
Monitoring

Our monitoring systems detected an issue causing intermittent errors using the Lookup API for Reassigned Number packages, and our engineering team deployed a fix. We are seeing full recovery, and are monitoring to ensure that errors do not return. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Twilio Lookup V2. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to Onvoy Spectrum Mobile Network in the US for a Subset of Shortcodes"

Last update
Update

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery report delays when sending messages to Onvoy spectrum Mobile network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We have identified that this incident is directly related with Onvoy Spectrum Mobile Network. We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum Mobile Network in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue with Twilio Lookup V2"

Last update
Investigating

Our monitoring systems have detected a potential issue with Twilio Lookup V2. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays To Multiple Networks In US via A Subset Of Shortcodes"

Last update
Update

We are experiencing SMS delivery delays when sending messages to multiple networks in the US via a subset of short codes. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Voice Insights Call Summaries Impacted"

Last update
Resolved

Twilio Voice Insights for customers homed in UE1 was degraded for 8 hours and 40 minutes between 11:30pm and 8:10am Pacific Time between 04/21/2025 and 04/22/2025. During this period of time customers may have experienced delays in the availability of Voice Insights Call Summaries. The issue has now been resolved. There was no impact to Voice Insights customers homed in US1 and AU1.

Report: "Voice Insights Call Summaries Delayed"

Last update
Resolved

Twilio Voice Insights for customers homed in UE1 was degraded for 8 hours and 40 minutes between 11:30pm and 8:10am Pacific Time between 04/21/2025 and 04/22/2025. During this period of time customers may have experienced delays in the availability of Voice Insights Call Summaries. The issue has now been resolved. There was no impact to Voice Insights customers homed in US1 and AU1.

Report: "SMS Delivery Delays To Multiple Networks In US via A Subset Of Shortcodes"

Last update
Investigating

We are experiencing MMS/SMS delivery delays when sending messages to multiple networks in the us via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures To and From AT&T Network in United States of America Via Subset of Shortcode and Toll-free Numbers"

Last update
Update

We are continuing to experience SMS Delivery Failures To and From AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free Numbers"

Last update
Investigating

We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode and Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode"

Last update
Investigating

We are experiencing SMS Delivery Failures To AT&T Network in United States of America Via Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Conversation Relay returns unexpected “last:false” Response"

Last update
Investigating

Our monitoring systems have detected a potential issue in Conversation Relay. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Thailand Voice Carrier Partner Maintenance"

Last update
Scheduled

Our Voice carrier partner in Thailand is conducting a planned maintenance from 21 April 2025 at 15:30 PDT until 21 April 2025 at 19:30 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Thailand phone numbers.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "United Kingdom Account Security Carrier Partner Maintenance - Three"

Last update
Scheduled

Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 April 2025 at 14:00 PDT until 21 April 2025 at 23:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays To MegaFon and Babilon-M Networks In Tajikistan"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to MegaFon and Babilon-M Networks in Tajikistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures From Colombia Carriers to a Subset of Twilio Colombia Numbers"

Last update
Investigating

We are observing call failures from Colombia Carriers to a subset of Twilio Colombia Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Planned Maintenance for Flex Insights Historical Reporting"

Last update
Scheduled

The Flex Insights Historical Reporting dashboards visualisation partner in the US is conducting planned maintenance on Saturday, April 19th, 2025, at 1:00 AM Pacific Standard Time. The maintenance window is planned to take up to 2 hours. During the maintenance window, Insights Historical Dashboards will be unavailable, and any scheduled ETLs will be affected.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Meta returning 5xx for whatsapp registration API's"

Last update
Investigating

We are currently experiencing 5xx errors from Meta when calling the WhatsApp registration APIs. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update within the next hour or sooner if additional information becomes available.

Report: "Errors Across Multiple Twilio Products"

Last update
Update

We are aware of an issue causing impact to multiple Twilio products, including Flex, Conversations, Proxy, and others. Our engineers are working on the issue, and we will provide another update in 30 mins or as soon as more information becomes available.

Update

We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Report: "Errors across Multiple Twilio Products"

Last update
Update

We continue investigating an elevated rate of HTTP 500 errors for Flex Public APIs, including Conversations and Chat. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Report: "Elevated HTTP 500 Errors for Flex Public APIs"

Last update
Investigating

We are currently investigating an elevated rate of HTTP 500 errors for Flex Public APIs. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Algar Telecom (CTBC) Network in Brazil"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures To and From a Subset of Twilio Phone Numbers in Chile"

Last update
Investigating

We are experiencing SMS delivery failures To and From a subset of Twilio phone numbers in Chile. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to 9mobile in Nigeria"

Last update
Investigating

We are experiencing SMS delivery delays and failures when sending messages to 9mobile in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Syriatel Holdings in Syrian Arab Republic"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Syriatel Holdings in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Multiple Network in Argentina Over a Subset of Short Code"

Last update
Investigating

We are experiencing SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays To Multiple Network In Argentina Over A Subset Of Short Code"

Last update
Investigating

We are experiencing SMS delivery delays to multiple network in Argentina over a subset of Short Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID"

Last update
Investigating

We are experiencing SMS Delivery Delays to Altan Redes in Mexico via Pre-Registered Sender ID. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays To Ditto Network in the Philippines"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Ditto Network in the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Multiple Networks in Multiple Countries in APAC and EMEA"

Last update
Investigating

We are experiencing SMS delivery delays to multiple networks in multiple countries in APAC and EMEA. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Multiple Networks in Malaysia and African Countries"

Last update
Investigating

We are experiencing SMS delivery delays to multiple networks in multiple countries in APAC and EMEA. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to and from Multiple Networks in South Africa via Subset of Longcodes"

Last update
Update

We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Multiple Networks in South Africa via Subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Vodacom in South Africa via Subset of Longcodes"

Last update
Investigating

We are experiencing SMS delivery delays to Vodacom in South Africa via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "United Kingdom, Austria and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre"

Last update
Scheduled

Our carriers partners Three United Kingdom, Drei Austria and Wind Tre Italy are conducting a planned maintenance from 16 April 2025 at 15:00 PDT until 16 April 2025 at 16:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom, Drei Austria and Wind Tre Italy customers.Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to Moov and Orange in Côte D'Ivoire"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Moov and Orange in Côte D'Ivoire. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to and From a Subset of Twilio Australia Longcode Numbers"

Last update
Investigating

We are experiencing SMS delivery delays to and from a subset of Twilio Australia longcode numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Automated Alert: No Customer Impact"

Last update
Investigating

We are currently seeing ticket submission in Console experiencing slowness. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Ticket Submission in Console Experiencing Slowness"

Last update
Investigating

We are currently seeing ticket submission in Console experiencing slowness. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Entel Network in Chile"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays To Entel Network In Chile"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Entel Network In Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures From Subscribers to Twilio Phone Numbers in Greece and Poland."

Last update
Update

We are observing call failures to Twilio phone numbers in Greece. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are observing call failures to Twilio phone numbers in Greece. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures From Subscribers to Twilio Phone Numbers in Greece."

Last update
Investigating

We are observing call failures to Twilio phone numbers in Greece. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Malaysia SMS Carrier Maintenance - U Mobile"

Last update
Scheduled

The U Mobile network in Malaysia is conducting an emergency maintenance from 15 April 2025 at 13:00 PDT until 15 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to U Mobile Malaysia handsets when sending via long codes and short codes.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "France SMS Carrier Partner Maintenance"

Last update
Scheduled

Our SMS carrier partner in France is conducting a planned maintenance from 15 April 2025 at 13:00 PDT until 15 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from France handsets via subset of France long codes.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Degradation to Multiple Twilio Services"

Last update
Update

We are continuing to monitor for any further issues.

Update

Degradation to Multiple Twilio Services. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.

Update

The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates in 1 hour or as soon as more information becomes available.

Update

We are continuing to monitor for any further issues.

Monitoring

The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates as soon as more information becomes available.

Investigating

Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Issue in Trust Hub"

Last update
Resolved

We have detected an issue with Trust Hub that has been resolved. Between 10:33 AM PT and 11:09 AM PT, customers may have been unable unable to perform account upgrades or sign up for products that require regulatory compliance, such as Phone Numbers. This issue has been resolved.

Report: "Malaysia SMS Carrier Maintenance - Maxis"

Last update
Scheduled

The Maxis network in Malaysia is conducting a planned maintenance from 15 April 2025 at 09:00 PDT until 15 April 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Maxis Malaysia handsets when sending via long codes and short codes.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "TaskRouter 5xx From Rest Proxy"

Last update
Update

We are continuing to monitor for any further issues.

Monitoring

The TaskRouter APIs experienced a brief period of 5xx errors. These errors have ceased, and there is currently no impact on customers. During this time customers may have experienced call failures. Our engineering team has been notified and is actively investigating the issue. We will provide updates as soon as more information becomes available.

Investigating

Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Automated Alert: No Customer Impact Voice Calls causing 5XX errors"

Last update
Resolved

We have fully investigated the Voice Calls causing 5XX errors issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.

Investigating

Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Automated Alert: No Customer Impact .Voice Calls causing 5XX errors"

Last update
Resolved

We have fully investigated the Voice Calls causing 5XX errors issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating

Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Taskrouter 5xx from rest proxy"

Last update
Investigating

Taskrouter APIs briefly resulted in 5xx errors from rest proxy. Errors are no longer occurring and customers are not impacted at this time. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers"

Last update
Investigating

Our monitoring systems have detected a potential issue SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Voice Calls causing 5XX errors"

Last update
Investigating

Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Automated Alert: No Customer Impact. Voice Calls causing 5XX errors"

Last update
Investigating

Our monitoring systems have detected a potential issue with Voice Calls causing 5XX errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to Claro in Dominican Republic"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Claro in Dominican Republic. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Verizon Wireless in United States of America Via Subset of Shortcode"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via subset of shortcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Inbound Call Failures to Twilio Phone Numbers in Korea"

Last update
Investigating

Our monitoring systems have detected a potential issue for inbound call failures to Twilio phone numbers in Korea. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays and Failures to Liberty Mobile Network in Puerto Rico"

Last update
Investigating

We are experiencing SMS delivery delays and failures to Liberty Mobile Network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Delivery report delay to A1 network in Serbia via a subset of Alphanumeric sender ID's"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to A1 Network in Serbia Vi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Kuwait SMS Carrier Maintenance - Zain"

Last update
Scheduled

The Zain network in Kuwait is conducting a planned maintenance from 14 April 2025 at 14:00 PDT until 14 April 2025 at 16:01 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Zain Kuwait handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Intermittent Meta Template Category Events Failing"

Last update
Update

We are investigating intermittent Meta Templates Category Events failing. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with Meta Content Template Category Events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating Issues Identified with Meta Template Category Events"

Last update
Investigating

We've become aware of a potential issue with Meta Content Template Category Events. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Japan SMS Carrier Maintenance - KDDI"

Last update
Scheduled

The KDDI network in Japan is conducting a planned maintenance from 14 April 2025 at 12:00 PDT until 14 April 2025 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from KDDI Japan handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Failure To Multiple US Networks Via a Subset of Short Codes"

Last update
Resolved

We have experienced SMS Delivery Degradation for 20 minutes between Apr 14, 10:05 am – Apr 14, 10:25 am Pacific Time. During this period of time customers may have experienced SMS Delivery Failure To Multiple US Networks Via a Subset of Short Codes. The issue has now been resolved.

Report: "SMS Delivery Delays to 9mobile in Nigeria."

Last update
Investigating

Our monitoring systems have detected a potential issue SMS Delivery Delays to 9mobile in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Flex Billing model change is broken for trial accounts."

Last update
Investigating

Our monitoring systems have detected a potential issue with Flex Billing model change is broken for trial accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Djibouti Telecom Network In Djibouti."

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Djibouti Telecom Network In Djibouti. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "AccSec UK API Error"

Last update
Update

We are experiencing errors with Accsec UK API Error. We expect to provide another update in 1 hour or as soon as more information becomes available

Investigating

Our monitoring systems have detected a potential issue Accsec UK API Error. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Brazil SMS Carrier Maintenance - TIM"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The TIM network in Brazil is conducting a planned maintenance from 13 April 2025 at 20:00 PDT until 14 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to TIM Brazil handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "SMS Delivery Failures to Safaricom in Ethiopia"

Last update
Investigating

We are experiencing SMS delivery failures to Safaricom in Ethiopia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "AccSec-Identity AT&T | US API Errors"

Last update
Investigating

We are experiencing errors with AccSec - US API. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures to Cingular Wireless (AT&T) in United States of America"

Last update
Investigating

We are experiencing SMS delivery failures to Cingular Wireless (AT&T) in United States of America. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delays to MTN Network in Nigeria"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Verizon Wireless in United States of America via Subset of Shortcodes"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Verizon Wireless in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Error 30036 on SMS and RCS Verifications With Twilio Verify"

Last update
Update

We are investigating 30036 errors on SMS and RCS verifications with Verify for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Twilio Verify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Telefonica in Colombia"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Telefonica in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "MMS delivery delays to multiple networks in Australia"

Last update
Investigating

We are experiencing MMS delivery delays when sending messages to multiple network in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1hr or as soon as more information becomes available.

Report: "Uganda SMS Carrier Maintenance - MTN"

Last update
Scheduled

The MTN network in Uganda is conducting an emergency maintenance from 11 April 2025 at 14:00 PDT until 11 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTN Uganda handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to Appalachian Wireless in United States of America"

Last update
Update

We are experiencing SMS delivery delays when sending messages to the Appalachian Wireless network in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Appalachian Wireless in the United States of America . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to Entel Network in Peru"

Last update
Update

We are experiencing delays in receiving message delivery reports when sending SMS to the Entel network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery report delays to the Entel network in Peru. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "<Gather> Speech Recognition Returning English (en-US) Results When Language Hebrew (he-IL) Specified"

Last update
Update

We are currently investigating an issue where speech recognition results are returned in the Hebrew language (he-IL) when the English language (en-US) is specified. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with speech recognition returning English (en-US) results when language Hebrew (he-IL) is specified. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Gather Speech Recognition Returning English (en-US) Results When Language Hebrew (he-IL) Specified"

Last update
Update

We are currently investigating an issue where Gather speech recognition results are returned in the the English language (en-US) when the Hebrew language (he-IL) is specified. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with speech recognition returning English (en-US) results when language Hebrew (he-IL) is specified. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Kuwait SMS Carrier Maintenance - Wataniya"

Last update
Scheduled

The Wataniya network in Kuwait is conducting a planned maintenance from 10 April 2025 at 16:00 PDT until 10 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Wataniya Kuwait handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Call Quality Issues to a Subset Of Mexico Phone Numbers"

Last update
Update

We are observing poor call quality on outbound calls to a subset of Mexico phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with poor call quality on outbound calls to a subset of Mexico phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to AT&T Mexico Network in Mexico"

Last update
Monitoring

We are observing recovery in SMS delivery delays when sending messages to the AT&T Mexico network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We keep experiencing SMS delivery delays when sending messages to AT&T Network Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to AT&T Network Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to AT&T Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "MMS Scheduled Media Deletions Failing"

Last update
Update

We are investigating an issue causing MMS media deletions to fail for customer accounts with the privacy-based account flag enabled. Deletion failures have been occurring since 9:22 AM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with MMS media deletions. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to AT&T Network Mexico in Mexico"

Last update
Update

We are experiencing SMS delivery delays when sending messages to AT&T Network Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to AT&T Mexico in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to C-Spire in United States of America via subset of Shortcodes and TollFree Numbers"

Last update
Monitoring

We are observing recovery in SMS delivery delays when sending messages to C-Spire in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We keep experiencing SMS delivery report delays when sending messages to C-Spire in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery report delays when sending messages to C-Spire in the United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Claro Network in Brazil"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Claro network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to C-Spire in United States of America via a Subset of Twilio Numbers"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays in United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Singapore SMS Carrier Partner Maintenance"

Last update
Scheduled

Our SMS carrier partner in Singapore is conducting a planned maintenance from 10 April 2025 at 05:00 PDT until 10 April 2025 at 08:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Singapore handsets via subset of Singapore short codes.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays and Failures to Cingular Wireless AT&T in US Over a Subset of Longcodes."

Last update
Resolved

Twilio SMS was degraded for 5 minutes between 12:30 and 12:35 Pacific Time on 04/10/2025. During this period of time customers may have experienced SMS delivery delays and failures to Cingular Wireless AT&T in the US Over a subset of longcodes. The issue has now been resolved.

Report: "Costa Rica SMS Carrier Maintenance - Kolbi"

Last update
Scheduled

The Kolbi network in Costa Rica is conducting a planned maintenance from 09 April 2025 at 19:00 PDT until 09 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kolbi Costa Rica handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to Algar Telecom (CTBC) in Brazil"

Last update
Update

We are experiencing SMS delivery delays when sending messages to the Algar Telecom (CTBC) network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to the Algar Telecom (CTBC) network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Character Encoding Issue for Korean, Arabic, and Spanish to a Subset of Small Networks in the US via a Subset of Short Codes"

Last update
Update

We have identified messages in Korean, Arabic, and Spanish languages are showing question marks in place of special accent characters for these languages when sending SMS to a Subset of Small Networks in the US via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS character encoding for Korean, Arabic, and Spanish to a subset of small networks in the US via subset of short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to MTN in Nigeria"

Last update
Update

We are experiencing SMS delivery delays when sending messages to SMS Delivery Delays to MTN in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to MTN in Nigeria. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Airtel in Uganda"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Airtel in Uganda. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Airtel in Uganda. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delay and Failures To And From Subset of Chile Twilio Numbers"

Last update
Update

We are experiencing SMS delivery delays and failures to and from a subset of Chile Twilio Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delay and Failures To And From Subset of Chile Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Issues Retrieving and Updating Phone Number Configurations"

Last update
Resolved

Customers may have faced issues with retrieving and updating Phone Number configurations for 26 minutes between 01:35 and 02:01 Pacific Time on 04/09/2025. The issue has now been resolved.

Report: "SMS Delivery Failures and Delays to Cingular Wireless AT&T in the US Over a Subset of Longcodes"

Last update
Resolved

Twilio SMS was degraded for 10 minutes between 12:25 and 12:35 Pacific Time on 04/09/2025. During this period of time customers may have experienced SMS delivery delays to Cingular Wireless AT&T in the US Over a subset of longcodes. The issue has now been resolved.

Report: "SMS Delivery Delays to Cingular Wireless AT&T in the US Over a Subset of Longcodes"

Last update
Resolved

Twilio SMS was degraded for 10 minutes between 12:25 and 12:35 Pacific Time on 04/09/2025. During this period of time customers may have experienced SMS delivery delays. The issue has now been resolved.

Report: "SMS Delivery Delay to AT&T Network in United States of America"

Last update
Resolved

SMS Delivery Delay to AT&T Network in United States of America between 2025/04/09 07:25 UTC and 2025/04/09 07:31 UTC. During this period of time customers may have experienced SMS Delivery Delay to AT&T Network in United States of America. The issue has now been resolved.

Report: "Outbound SMS Delivery Delays to America Net Network in Brazil"

Last update
Update

We are experiencing outbound SMS delivery delays when sending messages to America Net Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with outbound SMS delivery delays to America Net Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with Outbound SMS Delivery Delays To America Net Network in Brazil"

Last update
Investigating

Our monitoring systems have detected a potential issue with outbound SMS delivery delays to America Net Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Netherlands Account Security Carrier Partner Maintenance - KPN"

Last update
Scheduled

Our carrier partner KPN Netherlands is conducting a planned maintenance from 08 April 2025 at 22:00 PDT until 08 April 2025 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for KPN Netherlands customers.Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "On Call Engineers are Investigating an issue with SMS Delivery Delays To US Cellular Corp in theUnited States"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays To US Cellular Corp in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to US Cellular Corp in the United States via a Subset of Short Codes"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to US Cellular Corp in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Qatar SMS Carrier Maintenance - Vodafone"

Last update
Scheduled

The Vodafone network in Qatar is conducting a series of planned maintenances from 08 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vodafone Qatar handsets.Note, the maintenance will be carried out on each of the following dates and times:08 April 2025 at 15:00 PDT until 08 April 2025 at 20:00 PDT22 April 2025 at 15:00 PDT until 22 April 2025 at 20:00 PDTWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Delays to MTN Network in Zambia"

Last update
Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to MTN Network in Zambia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue with Missing Participant Events on Video Insights Participant Timeline"

Last update
Resolved

This incident has been resolved.

Investigating

Our monitoring systems have detected a potential issue with missing participant events on Video Insights Participant timeline. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Meta Template Approval Webhook Delivery Failure"

Last update
Update

There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

There is currently a bug in Meta's systems that is causing a delay in template status change event delivery. There will be a delay for the time it takes for a template approval to be reflected in Twilio's systems. Customers may see a discrepancy in the template status between Meta and Twilio during this delay. Twilio will continue to monitor the situation while Meta resolves the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to GrameenPhone Network In Bangladesh"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to GrameenPhone Network In Bangladesh. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Multiple Destination Voice Carrier Partner Maintenance"

Last update
Scheduled

Our Voice carrier partner in Norway, France, Croatia, Italy, the Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, the United Kingdom, the Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Finland, Ireland, Peru and Sweden is conducting a planned maintenance from 08 April 2025 at 02:00 PDT until 08 April 2025 at 10:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Norway, France, Croatia, Italy, Netherlands, Estonia, Hungary, Bulgaria, Denmark, Indonesia, United Kingdom, Czech Republic, Mexico, Ukraine, Austria, Costa Rica, Finland, Ireland, Peru and Sweden phone numbers.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Singapore Voice Carrier Partner Maintenance"

Last update
Scheduled

Our Voice carrier partner in Singapore is conducting a planned maintenance from 08 April 2025 at 02:00 PDT until 08 April 2025 at 10:00 PDT. During the maintenance window, there could be Intermittent delays from and to Twilio Singapore phone numbers.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "United States Account Security Carrier Partner Maintenance - Verizon Wireless"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our carrier partner Verizon Wireless United States is conducting a planned maintenance from 07 April 2025 at 21:00 PDT until 08 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for Verizon Wireless United States customers.Impacted Product: Verify Silent Network AuthWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "SMS Delivery Delays and Failures to TIM in Brazil"

Last update
Investigating

We are experiencing SMS delivery delays and failures to TIM in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Multiple Destination SMS and MMS Carrier Maintenance - T-Mobile"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The T-Mobile network in the United States and Canada is conducting an emergency maintenance from 07 April 2025 at 19:00 PDT until 08 April 2025 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States and Canada handsets.

Report: "Kazakhstan SMS Carrier Maintenance - Tele2"

Last update
Scheduled

The Tele2 network in Kazakhstan is conducting a planned maintenance from 07 April 2025 at 15:00 PDT until 07 April 2025 at 18:23 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Kazakhstan handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Subset of Customers Unable to Assign Phone Numbers to Trust Products"

Last update
Update

We are currently investigating an issue that is preventing the assignment of phone numbers to Trust Products within TrustHub. Our engineering team is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with assigning Phone Numbers to Trust Products within TrustHub Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Africell Network in DR Congo"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Africell Network in DR Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delay and Failures to Dish Network in the United States of America via a subset of Longcode"

Last update
Investigating

We are experiencing SMS delivery delays and failures to Dish Network in the United States of America via a subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to MTN Network in Nigeria"

Last update
Investigating

We are experiencing MMS/SMS delivery delays when sending messages to MTN Network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Twilio Messaging API Affected"

Last update
Resolved

Twilio Messaging API was degraded for 19 minutes between 09:17 and 09:36 Pacific Time on 04/05/2025. During this period of time, customers may have experienced SMS Delivery Delays to Multiple Carriers in India from a subset of Short Codes. The issue has now been resolved.

Report: "SMS Delivery Delays to Mascom in Botswana"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Mascom in Botswana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Report: "SMS Delivery Delays To Claro Network In Brazil"

Last update
Update

We continue to experience SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are still experiencing SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Claro Network In Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays To Claro Network In Brazil (724-05)"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Claro Network In Brazil (724-05). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Canada Account Security Service Partner Maintenance"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our service partner is conducting a planned maintenance from 03 April 2025 at 22:00 PDT until 04 April 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carrier and country: Bell Canada.Impacted Products: Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes

Report: "Customers Unable to Select Business Profile When Applying for a Sender ID"

Last update
Resolved

Twilio Console Sender IDs was degraded for 24 hours between 3:00pm, April 2nd and 2:46 PM April 3rd Pacific Time During this period of time customers may have experienced not being able to select Business Profile when applying for a Sender ID. The issue has now been resolved.

Report: "Call Failures From Canadian Network Subscribers to a Subset of Twilio Toll Free Numbers"

Last update
Investigating

We are observing (a subset of) call failures to Twilio Canadian Toll Free numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour as soon as more information becomes available.

Report: "Call Failures From US Network Subscribers to a Subset of Twilio's Toll Free Numbers"

Last update
Update

We are observing call failures from US Network Subscribers to a subset of Twilio Toll-free Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue Inbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Inbound Calls to TFS Are Failing"

Last update
Investigating

Our monitoring systems have detected a potential issue Inbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "A Short Latency Spike in Flex Resulted in a Few Errors Orchestrating Tasks and Meetings. Less Than 15 Errors Were Observed."

Last update
Resolved

We are no longer experiencing an issue on a short latency spike in Flex resulted in a few errors orchestrating tasks and meetings. This incident has been resolved.

Identified

Our engineers have identified the issue on a short latency spike in Flex resulted in a few errors orchestrating tasks and meetings. Less than 15 errors were observed and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to O2 in Czech Republic"

Last update
Investigating

We are experiencing delays in receiving message delivery reports when sending to SMS delivery delays to O2 in Czech Republic. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "A short latency spike in Flex resulted in a few errors orchestrating tasks and meetings. Less than 15 errors were observed."

Last update
Identified

Our engineers have identified the issue on a short latency spike in Flex resulted in a few errors orchestrating tasks and meetings. Less than 15 errors were observed and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Voice Transcriptions Delayed"

Last update
Monitoring

We are observing recovery in a potential issue with VoiceBase transcriptions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Update

Our engineers have identified the issue VoiceBase transcriptions issues and are working to deploy a fix. Customers might see some delays in Voice transcriptions, which we are currently investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

Identified

Our monitoring systems have detected a potential issue with VoiceBase transcriptions. Customers might see some delays in Voice transcriptions, which we are currently investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Logins to Flex are Failing"

Last update
Update

We have fixed the issue with Flex login and customers should no longer have issues logging into Flex. The issue was related to DNS. If customers are still having issues logging in it is advised to restart your application. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Monitoring

We have fixed the issue with Flex login and customers should no longer have issues logging into Flex. The issue was related to DNS. If customers are still having issues logging in it is advised to restart your application.

Update

We are continuing to work on a fix for this issue.

Update

Our monitoring systems have detected issues with logging into Flex. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Identified

Our monitoring systems have detected issues with logging into Flex. Our engineering team has been alerted and is actively investigating. We are seeing recovery however some customers will have issues when logging into flex. If customers are still having issues logging in they can restart their application and that can help with the issue.

Investigating

Our monitoring systems have detected a potential issueSynthetic tests are failing for prod us1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Issue With Whatsapp Media Messages"

Last update
Resolved

Twilio Whatsapp Media Messaging was degraded for 9 minutes between April 3, 5:00 AM and 5:09AM Pacific Time. During this period of time customers may have experienced delay in whatsapp media message delivery. The issue has now been resolved.

Investigating

Our monitoring systems have detected a potential issue with WhatsApp messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Failures to Claro Network in Peru"

Last update
Investigating

We are experiencing SMS delivery failures sending messages to Claro Network in Peru. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: ""Automated Alert: Minimal Customer Impact""

Last update
Resolved

We have fully investigated the API errors on the transcript retrieval issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Investigating

We are currently investigating an elevated rate of HTTP 500 errors for API errors on Transcript retrieval. Our engineers are working on the issue, and we will provide another update in one hour or as soon as more information becomes available.

Report: "API errors on Transcript retrieval"

Last update
Investigating

We are currently investigating an elevated rate of HTTP 500 errors for API errors on Transcript retrieval. Our engineers are working on the issue, and we will provide another update in one hour or as soon as more information becomes available.

Report: "Delays in Conversations SDK and Sync SDK real-time data updates"

Last update
Resolved

From around 01:42 UTC to 01:52 UTC, customers using the Conversations SDK and Sync SDK may have experienced temporary delays in real-time updates on subscribed SDK objects. The issue has been mitigated and real-time updates to SDKs have been restored.

Report: "Germany Account Security Carrier Partner Maintenance - T-Mobile"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our carrier partner T-Mobile Germany is conducting an emergency maintenance from 02 April 2025 at 22:00 PDT until 03 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile Germany customers.Impacted Products: Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Identity MatchWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "TaskRouter scheduled maintenance"

Last update
Scheduled

Maintenance activity: We would be updating the TaskRouter database version in the US1 region. There are pre and post activities around this maintenance and hence this longer maintenance window. The actual database cut-over is expected to take approximately 3 minutes and would incur a downtime of less than 1 minute.Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Russia SMS Carrier Maintenance - New Mobile Communications LLC"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The New Mobile Communications LLC network in Russia is conducting a planned maintenance from 02 April 2025 at 13:00 PDT until 02 April 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to New Mobile Communications LLC Russia handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "SMS Delivery Failures to Tre Network in Sweden"

Last update
Resolved

We are no longer experiencing SMS delivery failures to Tre Network in Sweden. This incident has been resolved.

Monitoring

We are observing successful SMS delivery Tre Network in Sweden. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery failures to Tre Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to U.S. Cellular Network in the U.S."

Last update
Resolved

We are no longer experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. This incident has been resolved.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to U.S. Cellular Network in the U.S. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Customers Encountering Issues With Live Chat"

Last update
Resolved

Live Chat is operating normally at this time.

Monitoring

Live Chat is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Update

We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are investigating an issue with our Live Chat. Customers across all support plans are encountering issues with Live Chat—after sending a message, they need to refresh the thread in order to continue the conversation. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Live Chat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Failures to Multiple Networks in Chile For a Subset of Domestic Numbers"

Last update
Resolved

We are no longer experiencing SMS delivery failures to Multiple Networks in Chile For a Subset of Domestic Numbers. This incident has been resolved.

Monitoring

We are observing successful SMS delivery to Multiple Networks in Chile For a Subset of Domestic Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS Delivery Failures to Multiple Networks in Chile For a Subset of Domestic Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "United Kingdom SMS Carrier Maintenance - O2"

Last update
Scheduled

The O2 network in the United Kingdom is conducting a planned maintenance from 02 April 2025 at 14:30 PDT until 02 April 2025 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from O2 United Kingdom handsets.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Report Delays to Claro Network in Brazil"

Last update
Update

We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery report delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Customers are Unable to Submit a Ticket through Twilio Help Center"

Last update
Resolved

Twilio customers using the Twilio Help Center without a paid support plan were unable to contact support through ticket submission since approximately April 1, 2025 at 4:00 PM PST. Paid support and Personalized support customers were unaffected. This issue was resolved on April 1, 2025 at approximately 12:00 PM PST.

Investigating

We've become aware of a potential issue with Submitting a ticket via the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to Multiple Networks in Greece"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Multiple Networks in Greece. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Elevated 5xx in Twilio console with RoleAssignments/Accounts"

Last update
Identified

Our engineers have identified the issue with some customers unable to access the roles of their accounts from the Console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Failures on H3G Network in Sweden"

Last update
Investigating

We are experiencing SMS delivery failures sending messages to H3G Network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Message Status Event Steams Issue"

Last update
Investigating

Our monitoring systems have detected a potential issue with a subset of Event Streams events failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "US SMS Carrier Maintenance - Small US Carriers"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

A subset of small networks in the US are conducting an emergency maintenance from 01 April 2025 at 22:14 PDT until 02 April 2025 at 01:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from small US carriers handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "France SMS Carrier Maintenance - SFR"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The SFR network in France is conducting a planned maintenance from 01 April 2025 at 21:00 PDT until 02 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SFR France handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "Twilio Verify Silent Network Auth API Errors"

Last update
Update

We are currently investigating an issue with Twilio Verify Silent Network Auth API Errors. Our engineering team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Identified

Our monitoring systems have detected a potential issue with AccSec - Indonesia Indosat API Errors. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "AccSec Indonesia Indosat API Issue"

Last update
Identified

Our monitoring systems have detected a potential issue with AccSec - Indonesia Indosat API Errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Telecall Network in Brazil via Subset of Short Codes"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Telecall Network in Brazil via Subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "United States SMS and MMS Carrier Partner Maintenance"

Last update
Scheduled

Our SMS and MMS carrier partner in the United States is conducting an emergency maintenance from 01 April 2025 at 16:00 PDT until 01 April 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States handsets via United States long codes and short codes.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Reports Delays to T-Mobile Network in the United States via Subset of Toll Free Numbers"

Last update
Investigating

We are experiencing SMS delivery report delays when sending messages to T-Mobile Network in the United States via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Reports Delays to Claro Network in Brazil"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Reports Delays to Claro Network in Brazi"

Last update
Update

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazi. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "MMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes"

Last update
Update

It has been identified that we are experiencing MMS delivery failures instead of SMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

It has been identified that we are experiencing MMS delivery failures instead of SMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Twilio Programmable Messaging API Affected"

Last update
Resolved

The Twilio Programmable Messaging API was partially degraded for 3 minutes between April 1, 9:01 PST and 9:04 PST. Customers sending a MMS message may receive 5xx's in API responses during this time. This issue has now been resolved.

Report: "India SMS Carrier Partner Maintenance"

Last update
Scheduled

Our SMS carrier partner in India is conducting a planned maintenance from 01 April 2025 at 09:30 PDT until 01 April 2025 at 10:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to India handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "SMS Delivery Failures to Verizon Wireless in United States of America via a Subset of Shortcodes"

Last update
Investigating

We are experiencing SMS delivery failures to Verizon Wireless in United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Issue With Subaccount Closures Failing"

Last update
Investigating

Our monitoring systems have detected a potential issue with subaccount closures failing due to timeouts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Multiple Networks in South Africa via a Subset of International Numbers"

Last update
Update

We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

Investigating

Our monitoring systems have detected a potential issue with SMS delivery DLR drops in South Africa. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "United States SMS Carrier Maintenance - Verizon"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Verizon network in the United States is conducting a planned maintenance from 31 March 2025 at 21:00 PDT until 01 April 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Verizon United States handsets.

Report: "SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger"

Last update
Investigating

We are experiencing SMS Delivery Delays to Etisalat/TeleCel/Moov in Niger. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "We Are Experiencing an Issue With Twilio Rest APIs Resulting in Unexpected 503 Errors Across Multiple Products"

Last update
Monitoring

Programmable Messaging Insights and Programmable Voice Insights are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Update

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Inbound SMS Delivery Failures from AT&T Network in the US to a Subset of Twilio's Numbers"

Last update
Update

We continue to observe successful SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Monitoring

We are observing successful SMS delivery when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing inbound SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Report: "Increased Error Rate Across Multiple Twilio Products"

Last update
Update

We are investigating increased error rates across multiple Twilio products. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating"

Last update
Investigating

We've become aware of a potential issue with elevated 5xx to istio downstreams. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Our Engineers Are Investigating an Issue With Taskrouter"

Last update
Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with 503s from TaskRouter. We will follow up and provide customer impact details within 2 hours.

Report: "SMS Delivery Delays To UTS Network In Curacao"

Last update
Investigating

We are experiencing MMS/SMS delivery delays when sending messages to UTS Network In Curacao. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Africell Network in Angola"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Africell Network in Angola. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Intermittent Programmable Voice Outages Impacting Calls and Flex"

Last update
Update

Twilio is aware of an issue impacting Flex and Programmable Voice. We have assembled triage teams and are investigating. Customers will experience issues with Flex and Programmable Voice.

Investigating

Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Claro in Brazil"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Programmable Voice - 11200 HTTP Retrieval Failures"

Last update
Identified

Our engineers have identified the issue with Programmable Voice - 11200 HTTP Retrieval Failures and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Intermittent Programmable Voice Outages Impacting Calls, Flex and Provisioning Numbers"

Last update
Investigating

Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an issue"

Last update
Investigating

Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers Are Investigating Failed Number Provisioning"

Last update
Investigating

We've become aware of a potential issue with failed provisioning for US and Canada numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delays to Xphone Network in Israel"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Xphone Network in Israel . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Elevated 5xx Errors from Taskrouter"

Last update
Update

Twilio Taskrouter was degraded for 2 minutes between 05:00 and 05:02 Pacific Time on 03/31/2025. During this period of time, customers may have experienced 5xx errors. The issue has now been resolved.

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable API. We will follow up and provide customer impact details within 2 hours.

Report: "Our Engineers are Investigating an Issue with Programmable API"

Last update
Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable API. We will follow up and provide customer impact details within 2 hours.

Report: "SMS Delivery Delays to Ooredoo Network in Myanmar"

Last update
Update

We are continuing to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Update

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Update

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Multiple Networks in Myanmar"

Last update
Investigating

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Update

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Ooredoo Network in Myanmar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Ooredoo Network in Myanmar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays To Al Madar Network in Libya"

Last update
Resolved

We are no longer experiencing SMS delivery delays when sending messages to Al Madar Network in Libya. This incident has been resolved.

Update

We are observing recovery in SMS delivery delays when sending messages to Al Madar Network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Al Madar Network in Libya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We continue to experience SMS delivery delays when sending messages to Al Madar Network in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Al Madar Network in Libya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Brisanet Network in Brazil"

Last update
Resolved

We are no longer experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. This incident has been resolved.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Brisanet network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Brisanet network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays To Azercell Network in Azerbaijan"

Last update
Resolved

We are no longer experiencing SMS delivery delays when sending messages to Azercell Network in Azerbaijan. This incident has been resolved.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Azercell Network in Azerbaijan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We continue to experience SMS delivery delays when sending messages to Azercell Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Azercell Network in Azerbaijan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays and Failures to Telma in Madagascar"

Last update
Resolved

We are no longer experiencing SMS delivery delays when sending messages to Telma in Madagascar. This incident has been resolved.

Update

We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Monitoring

We are observing successful SMS delivery when sending messages to the Telma network in Madagascar. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays and failures when sending messages to the Telma network in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

During monitoring we have detected continued issues with SMS delivery delays and failures when sending messages to the Telma network in Madagascar. We are reverting the status of this incident back to investigating. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Update

We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available

Monitoring

We are observing recovery in SMS delivery delays to Telma in Madagascar. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available

Update

We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays and failures when sending messages to Telma in Madagascar. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "United States Account Security Carrier Partner Maintenance - AT&T"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our carrier partner AT&T United States is conducting a planned maintenance from 29 March 2025 at 00:00 PDT until 30 March 2025 at 06:30 PDT. During the maintenance window, there could be intermittent API request failures for AT&T United States customers.Impacted Product: Verify Silent Network AuthWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "SMS Delivery Reports Delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers"

Last update
Resolved

We are no longer experiencing delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers.This incident has been resolved.

Monitoring

We are observing recovery in delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery report delays to the T-Mobile Network in United States of America via a subset of Toll Free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery report delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery report delays to T-Mobile Network in United States of America via Subset of Toll Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "United Kingdom Account Security Carrier Partner Maintenance - Vodafone"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 28 March 2025 at 15:00 PDT until 28 March 2025 at 21:55 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Report: "SMS Delivery Failures from AT&T Network in the US to a Subset of Twilio's Numbers"

Last update
Resolved

We continue to investigate the issue causing SMS delivery failures when sending messages from the AT&T Network in the US to a subset of Twilio's numbers. Because we expect this issue may take some time to resolve, we have opted to reach out to impacted customers directly about this issue while we investigate and we'll continue to provide updates through that channel instead of our status page. We will mark this incident resolved on the status page but will send any further updates through the direct communications channel.

Update

We are experiencing SMS delivery failures when sending messages from the AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery failures when sending messages from AT&T Network in the US to a Subset of Twilio's Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with MO SMS from AT&T US failing to reach some Twilio numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery delays to Telefonica in Mexico"

Last update
Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Telefonica network in Mexico. This incident has been resolved.

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to the Telefonica network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are continuing to investigate the issue causing SMS delivery delays when sending messages to the Telefonica network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Telefonica in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to Meteor Network in Ireland"

Last update
Resolved

We are no longer experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. This incident has been resolved.

Monitoring

We are observing recovery in SMS delivery delays to Meteor Network in Ireland. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available

Update

We are experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Meteor Network in Ireland. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Flex Orchestrator Affected"

Last update
Resolved

A short latency spike in Flex resulted in a few errors orchestrating tasks and meetings from 8:51am PST to 8:53 PST. Less than 20 errors were observed.

Report: "United States SMS Carrier Maintenance - T-Mobile"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The T-Mobile network in the United States is conducting a planned maintenance from 27 March 2025 at 19:00 PDT until 28 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from T-Mobile United States handsets when sending via long codes and short codes.

Report: "Multiple Destination SMS and MMS Carrier Partner Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our SMS and MMS carrier partner in the United States and Canada is conducting a planned maintenance from 27 March 2025 at 20:00 PDT until 28 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from United States and Canada handsets via United States and Canada long codes.

Report: "SMS Delivery Report Delays to Subset of US Small Network"

Last update
Resolved

We are no longer seeing SMS delivery report delays to subset of US small networks. This incident has been resolved.

Monitoring

We have observed a recovery from SMS delivery report delays to subset of US small networks. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Update

We are still experiencing SMS delivery report delays to subset of US small networks. Additionally, we have identified that this incident is also causing SMS delivery failures from US small networks to a subset of Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are still experiencing SMS delivery report delays to subset of US small networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are still experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery report delays to subset of US Small Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Email Channel of Twilio Verify Affected"

Last update
Resolved

Twilio Verify was degraded for 15 minutes between 15:41 and 15:56 Pacific Time on 03/27/2025. During this period, customers may have experienced increased latencies and 5xx errors when creating verifications with the Email channel of Twilio Verify. The issue has now been resolved.

Investigating

Our monitoring systems have detected a potential issue with Verify Email Channel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Calls quality issue to a subset of Twilio Australia Toll free numbers"

Last update
Resolved

We experienced calls quality issue to a subset of Twilio Australia Toll free numbers starting at 5:00 PM PST March 26th and ending at 6:00 AM PST March 27th. Users may have experienced call quality issues during this time. The issue has now been resolved.

Report: "SMS Delivery Delays to BSNL Network in India"

Last update
Resolved

We are no longer observing SMS delivery delays to BSNL Network in India. This incident has been confirmed as resolved.

Monitoring

We are observing recovery in SMS delivery delays to BSNL Network in India. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to investigate SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to investigate SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays to BSNL Network in India. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Multiple Destination MMS Carrier Partner Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our MMS carrier partner in the United States and Canada is conducting a series of planned maintenances from 24 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States and Canada handsets.Note, the maintenance will be carried out on each of the following dates and times:24 March 2025 at 21:00 PDT until 25 March 2025 at 04:00 PDT25 March 2025 at 21:00 PDT until 26 March 2025 at 04:00 PDT26 March 2025 at 21:00 PDT until 27 March 2025 at 04:00 PDT

Report: "Account Security API Error to Verizon US"

Last update
Resolved

We are no longer experiencing API errors with Account Security towards Verizon Network in US. This incident has been resolved.

Monitoring

We have observed recovery on API errors with Account Security towards Verizon Network in US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are continuing to investigate this issue.

Investigating

We are investigating API errors with Account Security towards Verizon Network in US. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "United States SMS and MMS Carrier Maintenance - T-Mobile"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The T-Mobile network in the United States is conducting an emergency maintenance from 26 March 2025 at 22:00 PDT until 27 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.

Report: "Austria, United Kingdom and Italy Account Security Carriers Partners Maintenance - Drei, Three and Wind Tre"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our carriers partners Drei Austria, Three United Kingdom and Wind Tre Italy are conducting a planned maintenance from 26 March 2025 at 22:30 PDT until 27 March 2025 at 00:30 PDT. During the maintenance window, there could be intermittent API request failures for Drei Austria, Three United Kingdom and Wind Tre Italy customers.Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match

Report: "United States and Canada Twilio SMS and MMS Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Twilio is conducting a series of planned maintenances from 05 March 2025 at 20:00 PST until 27 March 2025 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets via subset of long codes, short codes and toll free numbers.Note, the maintenance will be carried out on each of the following dates and times:05 March 2025 at 20:00 PST until 06 March 2025 at 00:00 PST12 March 2025 at 20:00 PDT until 13 March 2025 at 00:00 PDT19 March 2025 at 20:00 PDT until 20 March 2025 at 00:00 PDT26 March 2025 at 20:00 PDT until 27 March 2025 at 00:00 PDTWe are aware of the short notice. We are working to provide earlier notification where possible.

Report: "Proxy scheduled maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Maintenance activity: We would be updating the Proxy database version in the US1 region. There are pre and post activities around this maintenance and hence this longer maintenance window of 1.5 hours. The actual database version upgrade, however, is expected to be take approximately 3 minutes. Monitoring: Our team will closely watch the system performance during and after this maintenance window as well to ensure everything runs smoothly.Contingency plan: In the unlikely event of encountering any issues, we are prepared to immediately revert the changes. Should a rollback be deemed necessary, then there could be a short downtime of approximately 5 minutes.

Report: "Russia SMS Carrier Maintenance - MTS"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The MTS network in Russia is conducting a planned maintenance from 26 March 2025 at 21:30 PDT until 26 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTS Russia handsets.

Report: "Subset of Customers Experiencing Errors in Twilio CLI Deployment"

Last update
Resolved

The issue towards Twilio CLI deployment for a subset of customers has now been resolved.

Monitoring

The latest Twilio CLI deployment is now operating normally. We will continue to monitor for system stability. Previously impacted customers may need to reinstall Twilio CLI using the latest version via Homebrew or npm. We'll provide another update in 2 hours or as soon as more information becomes available.

Update

Our engineers have identified the issue causing errors with the Twilio CLI deployment for a subset of customers and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Identified

Our engineers have identified the issue causing errors with the Twilio CLI deployment for a subset of customers and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are investigating errors with the Twilio CLI deployment for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with Twilio CLI deployment. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 26 March 2025 at 11:20 PDT until 26 March 2025 at 13:59 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sotovaja Svjaz MOTIV Russia handsets.

Report: "Potential Issue Affecting Inbound Calls To A Subset of Toll-Free Numbers in the US"

Last update
Resolved

We have fully investigated the potential issue impacting inbound calls from Canada to subset of US Toll-Free numbers and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Investigating

We've become aware of a potential issue with voice calls to a subset of toll-free numbers in Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Report Delays to Telekom Romania Network in Romania"

Last update
Resolved

We are no longer experiencing SMS delivery delays to Telekom Romania Network in Romania. The incident has been resolved.

Monitoring

We are observing recovery in SMS delivery delays to Telekom Romania Network in Romania. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We continue to experience SMS delivery delays to Telekom Romania Network in Romania. Our engineers are working with our carrier partners to resolve the issue. We will provide another update within 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery report delays to Telekom Romania Network in Romania. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Vietnam SMS Carrier Maintenance - Vinaphone"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Vinaphone network in Vietnam is conducting an emergency maintenance from 26 March 2025 at 09:00 PDT until 26 March 2025 at 09:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Vinaphone Vietnam handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "SMS Delivery Report Delays to Multiple Networks in United States of America"

Last update
Resolved

We are no longer experiencing SMS delivery report delays to multiple networks in the United States of America via a subset of Short codes and Long codes.. The incident has been resolved.

Monitoring

We are observing recovery in SMS delivery report delays to multiple networks in United States of America via a subset of Short codes and Long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery report delays to multiple networks in United States of America via a subset of Short codes and Long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "United States SMS Carrier Partner Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our SMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 00:00 PDT until 26 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via United States long codes and short codes.

Report: "United States MMS Carrier Partner Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our MMS carrier partner in the United States is conducting a planned maintenance from 26 March 2025 at 01:00 PDT until 26 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets via United States long codes and short codes.

Report: "Failures With Account Management Operations"

Last update
Resolved

We are no longer experiencing any failures with Twilio account management operations. This incident has been resolved.

Monitoring

We have started seeing recovery in Twilio account management operations. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Investigating

We are experiencing failures with Twilio account management operations. Our engineers are actively investigating this issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Maintenance for the Primary Phone numbers Database"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

This scheduled maintenance affects: MESSAGING, PHONE NUMBERS, PROGRAMMABLE VOICE (SIP Interface) and STUDIO.[Impact]:-Country impacted - Worldwide (Region - US1 directly affected, AU1/IE1 indirectly affected)[customer experience]:-There will be a brief general outage of the phone numbers database migration when the old database stops processing old requests and before the new database picks up the new requests.- There will be delays in regional communication between the databases and other distributed services during the maintenance window. Requests and changes made during this time may not process, or need to be resubmitted, once the maintenance window is completed.

Report: "France SMS Carrier Maintenance - Bouygues Telecom"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Bouygues Telecom network in France is conducting a planned maintenance from 25 March 2025 at 22:00 PDT until 25 March 2025 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.

Report: "SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic"

Last update
Resolved

We are no longer experiencing SMS Delivery Delays and Failures when sending messages to MTN/Spacetel in Syrian Arab Republic. This incident has been resolved.

Monitoring

We are observing recovery in SMS Delivery Delays and Failures when sending messages to MTN/Spacetel in Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We continue to experience SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Update

We continue to experience SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are still experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are still experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are again experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

We are observing recovery in SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS Delivery Delays and Failures to MTN/Spacetel in Syrian Arab Republic. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Ukraine SMS Carrier Maintenance - life:)"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The life:) network in Ukraine is conducting a planned maintenance from 25 March 2025 at 15:00 PDT until 25 March 2025 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to life:) Ukraine handsets.

Report: "Kuwait SMS Carrier Partner Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our SMS carrier partner in Kuwait is conducting a planned maintenance from 25 March 2025 at 17:00 PDT until 25 March 2025 at 19:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Kuwait handsets.

Report: "SMS Delivery Failures to Vivo in Brazil Via a Subset of Shortcodes"

Last update
Resolved

We are no longer experiencing SMS delivery failures to Vivo in Brazil via a subset of shortcodes. This incident has been resolved.

Monitoring

We are now observing successful SMS delivery to Vivo in Brazil via a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are still observing SMS delivery failures to Vivo in Brazil via a subset of shortcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are still observing SMS delivery failures to Vivo in Brazil via a subset of shortcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are observing SMS Delivery Failures to Vivo in Brazil Via a Subset of Shortcodes. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Connected Phone Numbers not being Displayed for Studio Flows in Console"

Last update
Resolved

We are no longer experiencing a display issue with connected phone numbers not being visible in the UI for Studio Flows in Console. This incident has been resolved.

Update

We are still observing the display of connected phone numbers in the UI for Studio Flows in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Monitoring

We are observing the display of connected phone numbers in the UI for Studio Flows in Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Update

We are experiencing a display issue with connected phone numbers not being visible in the UI for Studio Flows in Console, functionality is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue with connected phone numbers missing for Studio Flows in Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Russia SMS Carrier Maintenance - MegaFon"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The MegaFon network in Russia is conducting a planned maintenance from 25 March 2025 at 13:00 PDT until 25 March 2025 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

Report: "SMS Delivery Failures To Multiple Networks in Multiple Countries"

Last update
Resolved

We are no longer experiencing SMS delivery failures towards multiple networks in these destinations:BelgiumLiberiaEcuadorTunisiaSlovakiaPolandMadagascarThis incident has been resolved.

Monitoring

We are observing successful SMS delivery towards multiple networks in these destinations:BelgiumLiberiaEcuadorTunisiaSlovakiaPolandMadagascarWe expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are still experiencing SMS Delivery Failures to multiple networks in the following countries:BelgiumLiberiaEcuadorTunisiaSlovakiaPolandMadagascarOur engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are continuing to investigate this issue.

Investigating

We are experiencing SMS Delivery Failures to multiple networks in the following countries:BelgiumLiberiaEcuadorTunisiaSlovakiaPolandMadagascarOur engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "High Packet Loss on Inbound Calls to Brazil Phone Numbers"

Last update
Resolved

The issue affecting Twilio high packet loss on inbound calls to Brazil phone numbers has been resolved, and the service is functioning normally at this time.

Monitoring

We are observing recovery in inbound calls to Brazil phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are still investigating a High Packet loss on inbound calls to Brazil phone numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are investigating a High Packet loss on inbound calls to Brazil phone numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "On Call Engineers are Investigating an issue with the Address SID not visible in our Regulatory Bundles"

Last update
Resolved

We have fully investigated the address SID not visible in our regulatory bundles issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating

Our monitoring systems have detected a potential issue with the address SID not visible in our regulatory bundles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "MMS Delivery Receipt Delays To US Cellular Corp Network in United States of America via Toll-Free"

Last update
Resolved

We are no longer experiencing delivery report delays when sending to US Cellular Corp Network in the United States of America via Toll-Free. This incident has been resolved.

Monitoring

We are observing recovery in delivery report delays To US Cellular Corp Network in the United States of America via Toll-Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are still experiencing delays in receiving message delivery reports To US Cellular Corp Network in the United States of America via Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing delays in receiving message delivery reports To US Cellular Corp Network in United States of America via Toll-Free. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Singapore SMS Carrier Maintenance - SingTel"

Last update
Scheduled

The SingTel network in Singapore is conducting a series of planned maintenances from 25 March 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from SingTel Singapore handsets.Note, the maintenance will be carried out on each of the following dates and times:25 March 2025 at 10:00 PDT until 25 March 2025 at 14:00 PDT01 April 2025 at 10:00 PDT until 01 April 2025 at 14:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Report: "Planned Maintenance for Flex"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Flex Team is conducting planned maintenance on Tuesday, March 25, 2025 at 04:00am UTC. The maintenance window is planned to take up to 45 minutes. This is a part of Taskrouter database planned module migration. The expected downtime would be around 10 seconds.

Report: "Mexico SMS Carrier Maintenance - AT&T"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The AT&T network in Mexico is conducting a planned maintenance from 24 March 2025 at 22:00 PDT until 25 March 2025 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from AT&T Mexico handsets.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "United Kingdom Account Security Carrier Partner Maintenance - EE"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our carrier partner EE United Kingdom is conducting an emergency maintenance from 24 March 2025 at 09:00 PDT until 25 March 2025 at 02:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Report: "Incorrect billing country set during MFA configuration during 1st account setups for non-US customers"

Last update
Resolved

The issue concerning the incorrect billing country being set during the Multi-Factor Authentication (MFA) configuration for initial account setups for non-U.S. customers has been resolved. The service is now operating normally.

Monitoring

The issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers is now operating normally. Our engineers will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Update

Our engineers are continuing to investigate the issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers and are working to identify a fix.The suggested workaround is to select the correct billing country in the step that follows the MFA step during onboarding.We expect to provide another update in 8 hours or as soon as more information becomes available.

Identified

Our engineers are investigating the issue where the incorrect billing country is set during MFA configuration for 1st account setups for non-US customers and are working to identify a fix.The suggested workaround is to select the correct billing country in the step that follows the MFA step during onboarding.We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with billing countries for 1st account setups. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "Multiple Destination SMS Carrier Partner Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our SMS carrier partner in Mexico, Peru, Colombia, Honduras, Guatemala, Nicaragua, El Salvador, Ecuador, Costa Rica, the Dominican Republic and Argentina is conducting an emergency maintenance from 24 March 2025 at 23:00 PDT until 25 March 2025 at 01:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Mexico, Peru, Colombia, Honduras, Guatemala, Nicaragua, El Salvador, Ecuador, Costa Rica, Dominican Republic and Argentina handsets.

Report: "SMS Delivery Delays to Sercomtel Network in Brazil"

Last update
Resolved

We are no longer experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. This incident has been resolved.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Sercomtel Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Sercomtel Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Delays to AT&T Mexico in Mexico"

Last update
Resolved

We are no longer experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. This incident has been resolved.

Update

We are continuing to experience SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to AT&T Mexico in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "SMS Delivery Report Delays to Claro in Brazil"

Last update
Resolved

We are no longer experiencing SMS delivery report delays to Claro in Brazil. This incident has been resolved.

Monitoring

We are still observing recovery with SMS delivery report delays to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery report delays to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available

Update

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "United Kingdom SMS Carrier Partner Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our SMS carrier partner in the United Kingdom is conducting a planned maintenance from 24 March 2025 at 16:00 PDT until 24 March 2025 at 20:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from United Kingdom handsets.

Report: "Russia SMS Carrier Maintenance - MegaFon and Yota"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The MegaFon and Yota networks in Russia are conducting a planned maintenance from 24 March 2025 at 13:00 PDT until 24 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon and Yota Russia handsets.

Report: "Russia SMS Carrier Maintenance - Beeline"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Beeline network in Russia is conducting a planned maintenance from 24 March 2025 at 14:00 PDT until 24 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.

Report: "Russia SMS Carrier Maintenance - MTT"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The MTT network in Russia is conducting an emergency maintenance from 24 March 2025 at 14:01 PDT until 24 March 2025 at 16:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MTT Russia handsets.

Report: "On Call Engineers are Investigating an issue with Messaging Traffic Impacted for Two Minutes Due to the Inventory Caching Service"

Last update
Resolved

We have fully investigated the messaging traffic that was impacted for two minutes due to the inventory caching service issue, triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating

Our monitoring systems have detected a potential issue with messaging traffic impacted for two minutes due to the inventory caching service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "On Call Engineers are Investigating an Issue with Twilio Help Center Articles Not Loading"

Last update
Resolved

We have fully investigated the issue with Twilio Help Center Articles not loading issue, triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Investigating

Our monitoring systems have detected a potential issue with Twilio Help Center Articles not loading. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "503 errors while accessing into the Twilio Console"

Last update
Resolved

We are no longer experiencing 503 errors when accessing the Twilio Console. This incident has been resolved.

Update

Access to the Twilio Console is still operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Update

Access to the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Monitoring

Access to the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Update

We are currently seeing degraded performance causing 503 errors when accessing the Twilio Console. Our engineering team is looking into the issue. We expect to provide another update in 15 minutes or as soon as more information becomes available.

Investigating

Our monitoring systems have detected a potential issue causing 503 errors while attempting to login to the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "United States Account Security Carrier Partner Maintenance - T-Mobile US"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Our carrier partner T-Mobile US United States is conducting an emergency maintenance from 22 March 2025 at 22:00 PDT until 23 March 2025 at 05:00 PDT. During the maintenance window, there could be intermittent API request failures for T-Mobile US United States customers.Impacted Products: Verify Silent Network Auth, Lookup SIM SwapWe are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "SMS Delivery Delays And Failures to Telefonica Network in Mexico"

Last update
Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to Telefonica Network in Mexico. This incident has been resolved.

Monitoring

We are observing successful SMS delivery when sending messages to Telefonica Network in Mexico. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are experiencing SMS delivery delays and failures when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays and failures when sending messages to Telefonica Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Twilio Conversations Affected"

Last update
Resolved

Twilio Conversations was degraded for 7 minutes between 16:08 and 16:15 Pacific Time. During this period of time, customers may have received 500 Error Responses from Conversations API and potentially in the Conversations SDK. This issue has now been resolved.

Report: "Twilio Alarms Affected"

Last update
Resolved

Twilio Alarms was degraded on 03/17/2025. During this period several alerted alarms were not delivered to customers. The issue has now been resolved.

Report: "SMS Delivery Delays and Failures to Vodafone Network in Egypt"

Last update
Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to Vodafone network in Egypt. This incident has been resolved.

Monitoring

We are observing successful SMS delivery when sending messages to Vodafone network in Egypt. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays and failures when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are still experiencing SMS delivery delays and failures when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays and failures when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Issues with WhatsApp Template Message Approvals"

Last update
Resolved

The issues with WhatsApp template message approvals has been resolved and is operating normally at this time. This incident has been resolved.

Update

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We continue to experience issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

Monitoring

We have observed a recovery from the issues with WhatsApp template message approvals. We are monitoring the service to ensure a full recovery, and we will provide another update in 4 hours or as soon as more information becomes available.

Investigating

We are currently experiencing issues with WhatsApp template message approvals. Our Engineering team is actively investigating the matter. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "United States SMS and MMS Carrier Maintenance - Verizon"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Verizon network in the United States is conducting an emergency maintenance from 20 March 2025 at 04:00 PDT until 21 March 2025 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to Verizon United States handsets when sending via subset of long codes and short codes.We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.

Report: "Messaging Services Were Unavailable for 2 mins"

Last update
Resolved

Twilio Messaging Service product was degraded for 6 minutes between 11:56pm and 12:02am Pacific Time on 03/20/2025. During this period of time customers may have experienced problem with Messaging services. The issue has now been resolved.

Report: "SMS Delivery Delay To Multiple Countries In South Africa"

Last update
Resolved

We are no longer seeing SMS delivery delay to multiple countries In South Africa. This incident has been resolved.

Monitoring

We have observed a recovery from SMS Delivery Delay To Multiple Countries In South Africa. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delay to multiple countries in south africa. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Quality Issue to a Subset of Twilio Phone Numbers in UK"

Last update
Resolved

We are no longer seeing the call quality issues to a subset of Twilio phone numbers in UK. This incident has been resolved.

Monitoring

We have observed a recovery from the call quality issues to a subset of Twilio phone numbers in UK. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to observe call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are observing call quality issues to a subset of Twilio phone numbers in UK. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Call Failures from Canadian Network Subscribers to a Subset of Twilio's Toll Free Numbers"

Last update
Resolved

We are no longer seeing call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. This incident has been resolved.

Monitoring

We have started seeing recovery for calls from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hr as soon as more information becomes available.

Update

We are continuing to observe call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to observe call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Update

We are observing call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with Twilio Toll Free Numbers receiving inbound calls from phone numbers originating from CA providers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "[SNOC] SMS Delivery Delays And Failures to H3G in Sweden 240-02"

Last update
Resolved

We are no longer seeing SMS delivery delays when sending messages to H3G network in Sweden. This incident has been resolved.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to H3G network in Sweden.. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delays when sending messages to H3G network in Sweden. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Report: "[Functions] Failures with Invocations in production US1."

Last update
Resolved

The isue with Invocations in production US1 has been resolved and Functions is operating normally at this time.

Update

We are investigating a service interruption with Invocations in production US1. We expect to provide another update in 1 hour or as soon as more information becomes available.

Investigating

We've become aware of a potential issue with Invocations in production US1. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Report: "SMS Delivery Delay and Failures to HI3G Network in Denmark"

Last update
Resolved

We are no longer experiencing SMS delivery delay and failures to HI3G Network in Denmark. This incident has been resolved.

Monitoring

We are observing recovery in SMS delivery delays when sending messages to HI3G Network in Denmark. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays and failures to HI3G Network in Denmark . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Update

We are continuing to experience SMS delivery delays and failures to HI3G Network in Denmark . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Investigating

We are experiencing SMS delivery delay and failures to HI3G Network in Denmark . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Report: "Russia SMS Carrier Maintenance - Tele2"

Last update
In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

The Tele2 network in Russia is conducting a series of planned maintenances from 05 March 2025 at 12:00 PST until 31 March 2025 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.Note, the maintenance will be carried out on each of the following dates and times:05 March 2025 at 12:00 PST until 05 March 2025 at 16:00 PST10 March 2025 at 13:00 PDT until 10 March 2025 at 17:00 PDT12 March 2025 at 13:00 PDT until 12 March 2025 at 17:00 PDT17 March 2025 at 13:00 PDT until 17 March 2025 at 17:00 PDT19 March 2025 at 13:00 PDT until 19 March 2025 at 17:00 PDT24 March 2025 at 13:00 PDT until 24 March 2025 at 17:00 PDT26 March 2025 at 13:00 PDT until 26 March 2025 at 17:00 PDT31 March 2025 at 13:00 PDT until 31 March 2025 at 17:00 PDT