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DHL Express is fully prepared and has contingency plans in place during labor disruptions to continue servicing its customers. Effective June 8, 2025, you may continue printing shipping labels destined for Canada through DHL Express from ShipStation.

Effective Friday, May 23, 2025, Canada Post continues to operate with CUPW banning overtime work. Customers may experience delays. At this time, there are NO rotating strikes or national work stoppages. Learn more: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page <b>Global Carrier Update</b> Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound, Canada Origin Domestic: $2.00/pkg CAD, and Canada Export: No Fee. If a Canada Post labour disruption does occur, the UPS Service Guarantee will be suspended for all services in Canada, and Same Day On-Call Pickup service for UPS Standard® will be suspended. Same Day On-Call Pickup will be available for all other services as well as for next or future-day requests. <b>U.S. Carrier Update</b> Effective Friday, May 23, 2025, GlobalPost Economy International, Standard International, and Go service to Canada are back to normal operations and available. <b>Canada Carrier Update</b> Purolator from ShipStation: To continue providing reliable service amidst increased volume, effective Wednesday, May 28th, Purolator has implemented a temporary Surge Fee to shipments destined for Quebec. If a CUPW strike occurs, Canpar and Loomis Express will suspend service to all postal codes where Canada Post handles final delivery. ShipStation users will see an error message if attempting to ship to these areas.

This incident has been resolved.

The timeout errors returned from Royal Mail's API are subsiding and we are monitoring for full resolution. Thank you for your patience!

We are continuing to investigate this issue.

Royal Mail is currently experiencing timeouts on label creation and we are reaching out to confirm the status of the issue.

Effective Friday, May 23, 2025, Canada Post continues to operate with CUPW banning overtime work. Customers may experience delays. At this time, there are NO rotating strikes or national work stoppages.Learn more: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.pageGlobal Carrier UpdateEffective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound, Canada Origin Domestic: $2.00/pkg CAD, and Canada Export: No Fee.If a Canada Post labour disruption does occur, the UPS Service Guarantee will be suspended for all services in Canada, and Same Day On-Call Pickup service for UPS Standard® will be suspended. Same Day On-Call Pickup will be available for all other services as well as for next or future-day requests.U.S. Carrier UpdateEffective Friday, May 23, 2025, GlobalPost Economy International, Standard International, and Go service to Canada are back to normal operations and available.Canada Carrier UpdatePurolator from ShipStation:To continue providing reliable service amidst increased volume, effective Wednesday, May 28th, Purolator has implemented a temporary Surge Fee to shipments destined for Quebec.If a CUPW strike occurs, Canpar and Loomis Express will suspend service to all postal codes where Canada Post handles final delivery. ShipStation users will see an error message if attempting to ship to these areas.

This incident has been resolved.

ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

ShipStation engineers are aware of the technical issues impacting the availability of checkout rates for integrated marketplaces. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

ShipStation engineers are aware of the technical issues impacting the availability of Checkout Rates for integrated marketplaces. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels. For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value. For more info: https://help.shipstation.com/hc/en-us/articles/14888782725915-ParcelGuard

This incident has been resolved.

ShipStation is currently experiencing an issue that causes empty fulfillments to appear on affected Shopify orders. The issue is currently being investigated.

This incident has been resolved.

ShipStation is aware of the technical issues impacting postage payment processing on ShipStation. We are closely monitoring an issue with the payment processor, and we will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

ShipStation is aware of the technical issues impacting some DHL services. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

This incident has been resolved.

ShipStation Engineers are aware of the technical issues impacting Shopify marketplaces. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while ShipStation Engineers worked to resolve your issues. Please refresh your browser in order to reflect the changes made. Thank you for your patience and understanding.

ShipStation Engineers are aware of the technical issues impacting Shopify marketplaces. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

Please be advised that we are currently investigating time-out issues being reported by our customers who advised that they are experiencing issues logging in to ShipStation and or creating batches or labels. Our developers are working on a resolution as we speak, and we will update you as soon as possible. We thank you for your patience and understanding in this matter Thank you, ShipStation

Thank you for your patience while our integrators worked to resolve your issues. Please refresh your browser to reflect the changes made. Thank you for your patience and understanding.

ShipStation is aware of the technical issues impacting ShipStation Support's Messaging service. We are actively working with Zendesk to resolve this issue and will provide updates as they become available to us

This incident has been resolved.

ShipStation is aware of the technical issues impacting ShipStation Support's Messaging service. We are actively working with Zendesk to resolve this issue and will provide updates as they become available to us. In the meantime, Zendesk Support team suggests performing a hard refresh, which can be done by pressing (shift + ctrl / cmd + R). Thank you for your patience as we collaborate with them to resolve this matter promptly. Thank you for your patience!

This incident has been resolved.

ShipStation has identified the technical issues impacting Canada Post, and a fix has been deployed. Please refresh to ensure your account displays the most accurate information. Thank you for your patience!

ShipStation is aware of the technical issues impacting Canada Post. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the carrier's status page, https://status.canadapost.ca/

This incident has been resolved.

ShipStation Engineers are aware of the technical issues impacting Shopify marketplaces. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

ShipStation is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

This incident has been resolved.

ShipStation is aware of the technical issues impacting our Chat Bot and are looking into it. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

ShipStation Engineers are aware of the technical issues impacting USPS Services. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

ShipStation is investigating reports of issues with Royal Mail label creation. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

ShipStation is investigating reports of funds not being added to wallet balance in the UI when payments are being processed. We are treating this with the highest priority and will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

We are continuing to investigate this issue.

MyPost Business is currently facing some service disruptions, which may impact some ShipStation users. We are actively working with them to mitigate the issues and will share more updates as soon as possible.

This incident has been resolved.

ShipStation is investigating reports of orders not updating to Shipped status in the UI when processed directly on the marketplace. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

ShipStation is aware of the technical issues impacting some users ability to print packing slips as well as process batches. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

<h5>Global Carrier Update</h5> Effective January 15, 2025, Australia Post will resume full service to Canada and start accepting packages again. Starting January 15, 2025, you can create and print labels destined for Canada using your account. NZPost resumed full service to Canada and is now accepting mail and packages again. You can now create and print labels destined for Canada using your ShipStation account. Effective Monday, December 30, 2025, Royal Mail resumed full service to Canada and is now accepting mail and packages again. You can now create and print labels destined for Canada using your ShipStation account. Please remember that due to the recent CUPW strike and accumulated backlog, shipments may experience delays. Sendle from ShipStation: Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time. GlobalPost (North America): Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations. More detailed information is available at the carrier websites below: USPS: https://about.usps.com/newsroom/service-alerts/international/welcome.htm Australia Post: https://auspost.com.au/disruptions-and-updates/international-service-updates NZ Post: https://www.nzpost.co.nz/contact-support/international-delivery-updates#sending Canada Post: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page Royal Mail: https://www.royalmail.com/international-incident-bulletin GlobalPost: https://www.goglobalpost.com/blog/navigating-shipping-challenges-during-the-cupw-strike/ ------------------------------------------------------------------------------------------------------------------------------------------------------------- <h5>Canadian Carrier Update</h5> Canada Post: Effective December 17, 2024, Canada Post resumed operations and will be accepting new mail and parcels on December 19, 2024. Starting December 19th, you can create and print Canada Post labels using your ShipStation account. https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations/2024-12-16-resuming-operations-important-information-for-customers UPS from ShipStation: Effective Monday, January 6, 2025, all UPS On-Call Pickup requests for Domestic Standard shipments in Canada are now available. Purolator from ShipStation: Effective Friday, January 3, 2025, Purolator has resumed full service across all available Canadian ZIP Codes and is now accepting packages for these destinations. GlobalPost from ShipStation: Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations. FedEx from ShipStation: No changes at this time. DHL Express from ShipStation: No changes at this time. Canpar from ShipStation: No changes at this time. Sendle from ShipStation: Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time. ------------------------------------------------------------------------------------------------------------------------------------------------------------- <h5>U.S. Carrier Update</h5> USPS: Effective Monday, January 6, 2025, USPS will resume full service to Canada and begin accepting mail and packages again. Starting Monday, January 6, 2025, you can create and print USPS labels destined for Canada using your ShipStation account. Please note that due to the recent CUPW strike and accumulated backlog, shipments may experience delays. GlobalPost from ShipStation: Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations. Sendle: Effective Friday, December 6, 2024, Sendle will require customers to enter package dimensions when creating a Sendle label in ShipStation. Sendle continues to accept packages with a destination of Canada at this time.

We are continuing to monitor.

We are continuing to monitor.

We are continuing to monitor.

Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

This incident has been resolved.

In honor of former President, Jimmy Carter, USPS will observe a National Day of Observance on Thursday, January 9th. On this day, mail deliveries, retail services, and administrative office activity will be temporarily suspended. Commercial drop-offs will continue to be accepted and processed and limited package delivery will occur to prevent impacts. Regular operations will resume on Friday, January 10th. More info: https://postalpro.usps.com/node/13715

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Thank you for your patience while ShipStation Engineers worked to resolve your issues. Please refresh your browser in order to reflect the changes made. Thank you for your patience and understanding.

ShipStation Engineers are aware of the technical issues impacting label creation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

ShipStation is aware of the technical issues impacting UPS From ShipStation. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

ShipStation is aware of the technical issues impacting some ShipStation user's ability to login to their accounts. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

ShipStation is aware of the technical issues impacting some ShipStation user's ability to log in to their accounts. We are actively investigating and wee will provide updates as they become available to us. Thank you for your patience!

We’re pleased to inform you that this issue has been fully resolved by EVRi. Should you continue to experience any difficulties or notice any further issues, please don't hesitate to reach out to us.

Evri have implemented a fix and we are monitoring the results.

We continue to monitor the issue and are awaiting further updates from Evri

We are continuing to investigate this issue.

EVri IT have confirmed they are experiencing system issues preventing label creation. We will continue to monitor for updates and provide them once available.

This incident has been resolved.

ShipStation is aware of the technical issues impacting some merchants ability to process batches. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

We are currently investigating an issue affecting some merchants' ability to log in to ShipStation. This is a top priority for our teams - we will post an update here when we have one. Thank you for your patience!

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating reports of issues impacting some merchants' ability to log in to the ShipStation IOS app. We will have updates for you as soon as they are available. Thank you for your patience!

This incident has been resolved.

DPD have confirmed they are working to resolve the issue on their end.

ShipStation is aware of the technical issues impacting DPD UK. We are actively monitoring the status of the issue and will provide updates as they become available. Thank you for your patience!

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

ShipStation is aware of the technical issues impacting some ShipStation users ability to access their accounts. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

ShipStation is aware of the technical issues impacting some ShipStation users ability to access their accounts. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

We are aware of the issues impacting UPS due to OAuth which results in the following error message Access keys are no longer available. Please reconnect Deactivated [XXXXXXXX] account number using OAuth. Please Reauthorize this account utilizing the following steps: https://help.shipstation.com/hc/en-us/articles/27547374487323-How-to-Reauthorize-Your-UPS-Account You can reach out to our Support team if you are still experiencing issues. Happy shipping!

This incident has been resolved. Thank you for your patience. Happy shipping!

ShipStation is aware of the technical issues impacting some ShipStation users ability to access their accounts. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

ShipStation is aware of the technical issues impacting Purolator. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the carrier's status page, http://status.purolator.com/

This incident has been resolved.

We are continuing to investigate this issue. Thank you for your continued patience!

We are currently aware of the issues impacting some merchants' ability to log in to ShipStation. This is a top priority for our teams. We will have updates for you as soon as they are available.

This incident has been resolved.

We are continuing to investigate this issue. Thank you once again for your patience.

We are continuing to investigate this issue.

ShipStation is aware of the technical issues impacting access to the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

ShipStation is aware of the technical issues impacting UPS Services. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

ShipStation is aware of the technical issues impacting user's ability to load orders in the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved. Thank you for your patience.

We are currently investigating an issue regarding some issues merchants are seeing when logging into ShipStation. This is a top priority for our team. We will update here with next steps or a resolution. Thank you for your patience and understanding.

After closely monitoring this situation, we have confirmed that the case is now resolved. The issue was related to certain internet service providers accessing AWS servers, which limited user access to the internet and in turn ShipStation. Thank you for your patience!

We are continuing to investigate this issue.

ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!