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Rootly Production is currently Operational

Last checked 2025-06-14T13:15:57.557Z from Rootly Production's official status page

Historical record of incidents for Rootly Production

May 13, 2025

Report: "Experiencing issues connecting to Slack"

Last update 2025-05-13T00:09:19.380Z

resolved2025-05-13T00:09:19.360Z

Slack has resolved their incident: https://slack-status.com/2025-05/7b32241eb41a54aa.

investigating2025-05-12T23:06:27.000Z

An upstream Slack incident has resulted in certain users being unable to load the platform. https://slack-status.com/2025-05/7b32241eb41a54aa

Apr 2, 2025

Report: "Intermittent Latency for Status Pages"

Last update 2025-04-02T15:58:37.437Z

resolved2025-04-02T15:58:37.418Z

This incident has been resolved.

investigating2025-04-02T15:34:34.655Z

We're investigating user reports of public status pages not loading.

Mar 25, 2025

Report: "Intermittent Latency in Web Application"

Last update 2025-03-25T18:00:45.126Z

resolved2025-03-25T18:00:45.106Z

This issue has been resolved.

investigating2025-03-25T17:51:47.497Z

Rootly on-call and ability to create incidents is working as expected.

investigating2025-03-25T17:43:39.490Z

We are continuing to investigate this issue.

investigating2025-03-25T17:42:26.012Z

Intermittent latency in Web application, team is investigating.

Mar 22, 2025

Report: "Degraded Performance Across the Web Platform and Slack"

Last update 2025-03-22T03:15:43.539Z

resolved2025-03-22T01:48:10.000Z

The issue affecting Web and Slack performance has been resolved. All services are functioning normally. We appreciate your patience during this incident and apologize for any inconvenience caused.

investigating2025-03-22T01:40:57.000Z

We are currently investigating an issue impacting the performance of Slack and web-based services. Users may experience interruptions in accessing the Web Platform and Rootly Slack commands.

Feb 27, 2025

Report: "Continued Slack Outage (3rd Party) Impacting Rootly Slack App"

Last update 2025-02-27T16:16:37.128Z

resolved2025-02-27T14:16:19.000Z

Slack reported this morning issues impacting their app have been resolved. However, historical events are still attempting to get replayed through their system queue. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.

monitoring2025-02-26T22:22:20.828Z

We are still noticing a minority of errors failing on Slack's end due to their outage impacting /rootly commands on Slack. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.

Feb 26, 2025

Report: "Slack Outage (3rd Party) Impacting Rootly Slack App"

Last update 2025-02-26T20:42:14.634Z

resolved2025-02-26T20:42:14.619Z

Error rates have come down significantly. Scattered delays when creating channels. The /rootly command is now working as intended. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.

identified2025-02-26T17:04:40.239Z

Our engineering team is continuing to monitor closely. We've pushed a few changes to modify our retry logic despite Slack API reporting an outage. We are continuing to look for alternative methods. Stay up to date with Slack: https://slack-status.com/2025-02/1b757d1d0f444c34.

identified2025-02-26T16:57:35.000Z

Latency and failure rates from Slack remain quite high still https://slack-status.com/2025-02/1b757d1d0f444c34.

identified2025-02-26T16:06:17.000Z

Slack is running into an incident that is impacting /slash commands (e.g. /rootly new) and messaging capabilities https://slack-status.com/2025-02/1b757d1d0f444c34. This means button interactions and messages are delayed or will fail completely. Some users have also reported being unable to load Slack completely. Rootly On-Call and Web Platform remain unaffected.

Feb 11, 2025

Report: "Delayed Workflows"

Last update 2025-02-11T04:10:51.506Z

resolved2025-02-11T04:10:51.487Z

This incident has been resolved.

monitoring2025-02-11T03:55:06.585Z

The issue has been resolved and latencies are back to normal. We are currently monitoring. Rootly On-Call and incident creation remains unimpacted.

investigating2025-02-11T03:11:31.000Z

A handful of workflows are currently delayed due to latency in our queue. We are investigating the issue. Rootly On-Call and incident creation remains unimpacted.

Nov 2, 2024

Report: "Login Issues on Web Platform"

Last update 2024-11-02T05:52:52.238Z

resolved2024-11-02T05:52:52.221Z

investigating2024-11-02T05:50:02.680Z

We are investigating an issue affecting customers ability to log into Rootly.com. On-Call, Slack, and incident creation remain unaffected.

Oct 31, 2024

Report: "Web Platform and Slack Inaccessible"

Last update 2024-10-31T00:45:25.602Z

resolved2024-10-30T23:49:00.000Z

Our Web Platform and Slack were inaccessible for roughly 4 minutes before a fix was applied. Rootly On-Call and paging was unaffected.

Sep 25, 2024

Report: "Incident Creation from Slack Unavailable (Web Platform + On-Call Not Impacted)"

Last update 2024-09-25T14:25:28.748Z

resolved2024-09-25T14:25:28.733Z

This incident has been resolved.

investigating2024-09-25T14:24:30.110Z

We are continuing to investigate this issue.

investigating2024-09-25T14:22:17.287Z

Incident creation from Slack is impacted from an upstream provider issue but Web Platform and Rootly On-Call is not impacted.

Aug 7, 2024

Report: "Delayed Workflow Runs"

Last update 2024-08-07T16:28:36.596Z

resolved2024-08-01T16:28:01.000Z

Mainly affecting customers who are actively trialling Rootly, we've made an upgrade that has caused a slight queuing of workflow runs.

Jun 28, 2024

Report: "Partial Outage Across Web Platform and Slack"

Last update 2024-06-28T21:56:36.653Z

resolved2024-06-28T21:56:36.636Z

The incident has been resolved. Thank you for your patience.

investigating2024-06-28T21:52:06.464Z

We are investigating a partial outage affecting some users from accessing the Web Platform and Slack. Rootly On-Call and paging is not impacted.

Apr 30, 2024

Report: "Delayed Sending of Emails"

Last update 2024-04-30T10:49:29.981Z

resolved2024-04-29T23:28:12.000Z

This incident has been resolved and was due to an upstream 3rd party issue via SendGrid. Rootly availability and incident creation was not impacted.

investigating2024-04-29T22:41:20.000Z

Some emails sent through Rootly are queuing in SendGrid and processing after sitting in the queue for extended periods of time. We are currently debugging with SendGrid support.

Apr 11, 2024

Report: "Degraded Performance Across the Web Platform and Slack"

Last update 2024-04-11T02:10:46.320Z

resolved2024-04-10T02:22:48.000Z

This incident has been resolved.

investigating2024-04-10T02:11:35.333Z

We are continuing to investigate this issue.

investigating2024-04-10T01:52:28.000Z

We are experiencing degraded performance across the application. Incident creation is not impacted, and On-Call is not impacted.

Report: "Degraded Performance Across the Web Platform and Slack"

Last update 2024-04-11T02:10:01.579Z

resolved2024-04-10T08:50:37.000Z

This incident has been resolved.

monitoring2024-04-10T07:30:23.075Z

A fix has been implemented and we are monitoring the results.

identified2024-04-10T07:21:37.482Z

We are continuing to work on a fix for this issue.

identified2024-04-10T07:05:19.000Z

The issue has been identified and a fix is being implemented.

Apr 4, 2024

Report: "Rootly.com is not loading"

Last update 2024-04-04T21:14:30.105Z

resolved2024-04-04T09:01:00.000Z

This incident has been resolved.

Apr 1, 2024

Report: "Intermittent Failures with User Sign In and Incident Creation"

Last update 2024-04-01T16:37:38.081Z

resolved2024-04-01T15:19:38.000Z

This incident has been resolved. RCA will follow and be sent to customers.

identified2024-04-01T15:15:51.000Z

The issue has been identified and the team is aware of the root cause. A fix is being implemented.

investigating2024-04-01T15:10:27.000Z

We are continuing to investigate this issue. Slack, Web, and API are currently impacted. Rootly On-Call remains online without impact.

investigating2024-04-01T15:05:07.000Z

We are continuing to investigate this issue.

investigating2024-04-01T15:03:51.000Z

The team is currently investigating issues with users signing into Rootly Web Platform.

Jan 23, 2024

Report: "Incident timeline loading slower than normal"

Last update 2024-01-23T18:31:23.199Z

resolved2024-01-23T18:20:59.000Z

This issue has been resolved.

investigating2024-01-23T17:28:07.640Z

Our incident timeline on our Web Platform is loading slower than usual. Incident creation is unaffected.

Jan 9, 2024

Report: "Incident Slack channel creation impact"

Last update 2024-01-09T20:47:44.552Z

resolved2024-01-09T20:39:01.000Z

This incident has been resolved.

identified2024-01-09T20:33:53.169Z

Incident Slack channel creation is currently backed up. We are deploying a rollback. Incident creation on the Rootly Web Platform is working normally.

Report: "Outage impacting Rootly Slack App"

Last update 2024-01-09T20:31:15.553Z

resolved2024-01-09T20:24:31.405Z

This incident has been resolved.

investigating2024-01-09T20:19:52.000Z

We have identified the issue and currently deploying a fix.

Nov 19, 2023

Report: "Workflow runs are delayed"

Last update 2023-11-19T14:32:58.407Z

resolved2023-11-19T14:32:58.377Z

This incident has been resolved.

monitoring2023-11-19T14:21:55.000Z

A fix has been implemented and we are monitoring the results

investigating2023-11-19T14:15:07.429Z

We are seeing a backlog of workflows queued waiting to be executed. The team is currently shipping a fix.

Nov 10, 2023

Report: "Workflow runs are delayed"

Last update 2023-11-10T03:00:38.141Z

resolved2023-11-10T00:53:15.000Z

This incident has been resolved.

investigating2023-11-10T00:40:57.000Z

We are seeing a backlog of workflows queued waiting to be executed. The team is currently shipping a fix.

investigating2023-11-10T00:40:47.271Z

The team has noticed a latency in workflow workers.

Oct 30, 2023

Report: "Delays on Slack and Web Platform"

Last update 2023-10-30T20:47:30.356Z

resolved2023-10-30T20:35:16.000Z

Looks like everything is working as normal, including incident creation in Slack. We had an upstream hiccup caused by Cloudflare.

investigating2023-10-30T20:28:13.000Z

We are continuing to investigate this issue. Our engineering team has a fix currently being deployed.

investigating2023-10-30T20:26:49.000Z

We are continuing to investigate this issue. Our engineering team has a fix currently being deployed.

investigating2023-10-30T20:13:44.000Z

We are noticing our background jobs processing slower than normal. Any workflows queued to run are behind schedule. Our engineering team has identified the issue and is currently deploying a fix.

Aug 25, 2023

Report: "Incident search on Web Platform missing results"

Last update 2023-08-25T20:44:35.751Z

resolved2023-08-25T20:25:41.110Z

This incident has been resolved.

monitoring2023-08-25T19:53:00.055Z

A fix has been implemented and we are monitoring the results.

Jul 27, 2023

Report: "Slack Outage (3rd Party) Impacting Rootly Slack App"

Last update 2023-07-27T13:35:14.831Z

resolved2023-07-27T10:05:09.000Z

Slack has restored full functionality to their services and has resolved their incident. Rootly's services are fully restored as a result. Details can be found on Slack's status page here: https://status.slack.com/2023-07/08e3781ccbef33d5

identified2023-07-27T09:00:52.000Z

Slack is currently experiencing an outage which subsequently is affecting Rootly's Slack application. Expect Slack related actions (including those outside of Rootly's Slack app) to be affected (e.g. channel creation, notifications, etc.). Rootly.com Web App continues to function as normal and can still create incidents from there. You still can create incident through our Web Interface. Updates from their incident: https://status.slack.com/2023-07/08e3781ccbef33d5

Jun 15, 2023

Report: "Partial Outage on Slack Impacting Rootly Users"

Last update 2023-06-15T12:11:45.464Z

resolved2023-06-15T12:11:45.449Z

Slack has resolved their incident affecting channel creation and general access. Workflows, channels, and Slack access are no longer experiencing issues. You may need to reload Slack (Cmd/Ctrl + Shift + R) to see the fix on your end. Details on Slack's status page here: https://status.slack.com/2023-06/20df18536cc9524b

investigating2023-06-15T11:33:22.272Z

Slack continues to have a partial incident affecting channel creation and general access. More details: https://status.slack.com/2023-06/20df18536cc9524b. Rootly's Web Platform continues to work normally. We continue to track and monitor closely.

investigating2023-06-15T07:30:43.000Z

Slack is currently having a partial incident affecting channel creation and general access. We are noticing a handful of workflows related to Slack failing for some users. More details: https://status.slack.com/2023-06/20df18536cc9524b. Rootly's Web Platform continues to work normally. We continue to track and monitor closely.

Jun 13, 2023

Report: "Creation of Slack Channels is Failing"

Last update 2023-06-13T21:11:40.011Z

resolved2023-06-13T21:11:39.994Z

This incident has been resolved.

monitoring2023-06-13T20:50:43.022Z

The fix has been deployed and we are monitoring for further issues.

identified2023-06-13T20:38:16.131Z

We are continuing to work on a fix for this issue.

identified2023-06-13T20:37:14.246Z

A fix has been identified and is currently being deployed.

investigating2023-06-13T20:36:21.611Z

We are currently investigating this issue.

May 23, 2023

Report: "Small percentage of users seeing channel loading and adding user errors in Slack due to Slack related incident"

Last update 2023-05-23T16:58:03.740Z

resolved2023-05-23T16:58:03.729Z

This incident has been resolved as Slack has pushed a fix. See details: https://status.slack.com/2023-05/f1df0cac8d8d8d68.

monitoring2023-05-23T16:37:36.000Z

Due to incident that Slack is having and is affecting a small percentage of users. The app is behaving slower than normal for some users in those cases. Slack tracking details: https://status.slack.com/2023-05/f1df0cac8d8d8d68. Retrying resolves most issues and the Rootly Web Platform remain operational.

May 19, 2023

Report: "Users experiencing login issue using SSO authentication"

Last update 2023-05-19T15:43:39.761Z

resolved2023-05-19T15:26:10.000Z

Some users experienced issues logging into Rootly.com via SSO between May 19, 2023 12:00 PM UTC to May 19, 2023 3:15 PM UTC. The issue has been resolved.

Apr 17, 2023

Report: "Incident Creation Dialog on Slack Timing Out"

Last update 2023-04-17T21:51:03.158Z

resolved2023-04-17T21:20:33.000Z

This incident has been resolved.

investigating2023-04-17T20:57:18.000Z

Minor - Users creating an incident via /incident new on Slack are receiving a "We had some trouble connecting. Try again?" error. The incident channel is still being successfully created in the background. Rest of the platform working normally.

Report: "Atlassian (Jira + Confluence) and Zoom Integration Failing to Load"

Last update 2023-04-17T21:18:20.853Z

resolved2023-04-11T19:10:47.000Z

This incident has been resolved. Customers specifically impacted (<2%) will be contacted by their CSM directly to re-integrate if needed (no impact to existing workflows). Root cause was our auto-refresh logic for expired tokens had a bug. This has also been resolved with additional guardrails.

investigating2023-04-11T18:05:38.000Z

Minor - We are investigating an issue where Atlassian (Jira + Confluence) and Zoom integrations are failing. Incident creation is working normally. We believe this could be due to token expiry issues.

Mar 9, 2023

Report: "Delayed Incident Creation on Slack and Workflow Queues"

Last update 2023-03-09T05:52:31.623Z

resolved2023-03-09T05:52:31.608Z

This incident has been resolved.

monitoring2023-03-09T05:44:14.677Z

We pushed a fix and now monitoring.

identified2023-03-09T05:42:45.000Z

We pushed a fix and now monitoring.

identified2023-03-09T05:39:03.000Z

We are noticing Slack channel creation and Workflow runs to be delayed due to backed up queues.

Feb 16, 2023

Report: "Slack Incident Creation Errors"

Last update 2023-02-16T02:03:38.982Z

resolved2023-02-16T02:03:38.962Z

This incident has been resolved.

investigating2023-02-16T01:36:03.625Z

We've noticed Slack Incident creation is failing for some users. Web incident creation is still fine.

Dec 12, 2022

Report: "Users reporting not being able to create incidents"

Last update 2022-12-12T17:26:02.601Z

resolved2022-12-12T17:26:02.585Z

This incident has been resolved.

monitoring2022-12-12T15:44:20.659Z

Queues has been cleared up

identified2022-12-12T15:34:27.952Z

Our workers queues are backed up. Team is working on a fix

investigating2022-12-12T15:17:56.324Z

We are currently investigating this issue.

Dec 1, 2022

Report: "Upstream Cloud Provider Issues"

Last update 2022-12-01T00:40:45.138Z

resolved2022-11-30T23:15:08.000Z

This incident has been resolved.

monitoring2022-11-30T22:58:34.670Z

We are continuing to monitor for any further issues.

monitoring2022-11-30T22:58:14.705Z

Rootly's upstream provider is experiencing intermittent issues.

Nov 28, 2022

Report: "Latency in Workflow Workers"

Last update 2022-11-28T18:42:32.595Z

resolved2022-11-28T17:30:02.000Z

This incident has been resolved.

monitoring2022-11-28T17:06:08.603Z

The team has noticed latency in workflow workers. A fix has been made and we are now monitoring the situation.

Nov 9, 2022

Report: "[Slack] Some users reporting not able to create incidents"

Last update 2022-11-09T23:48:56.176Z

resolved2022-11-09T23:48:56.162Z

This incident has been resolved.

investigating2022-11-09T23:09:05.362Z

We are currently investigating this issue.

Oct 31, 2022

Report: "[Web + Slack ] Some users reporting not able to create incidents"

Last update 2022-10-31T22:56:10.237Z

resolved2022-10-31T22:56:10.226Z

This incident has been resolved.

monitoring2022-10-31T21:31:13.958Z

A fix has been deployed

investigating2022-10-31T21:00:41.848Z

We are currently investigating this issue

Oct 4, 2022

Report: "Delayed Workflow Processing"

Last update 2022-10-04T22:45:32.263Z

resolved2022-10-04T22:00:15.000Z

This incident has been resolved.

investigating2022-10-04T21:42:42.000Z

We are continuing to investigate this issue.

investigating2022-10-04T21:26:36.923Z

We are noticing for a few customers' workflows are taking longer than expected to process (although still successfully).

Sep 14, 2022

Report: "Web Platform and Slack unavailable for some regions"

Last update 2022-09-14T23:02:56.010Z

resolved2022-09-14T21:00:26.000Z

This incident has been resolved.

monitoring2022-09-14T20:15:52.000Z

Web Platform and Slack are up and running. Will continue to monitor. Related to Cloudflare issues.

investigating2022-09-14T19:35:14.503Z

We are currently investigating this issue.

Report: "API unavailable to some regions"

Last update 2022-09-14T15:50:41.939Z

resolved2022-09-14T15:49:49.923Z

This incident has been resolved.

monitoring2022-09-14T13:15:30.000Z

A fix has been implemented, and API is available. Will continue to monitor.

investigating2022-09-14T12:39:25.000Z

The team is investigating issues of the API being unavailable.

Report: "Intermittent Incident Creation in Slack"

Last update 2022-09-14T13:00:33.352Z

resolved2022-09-13T19:45:27.000Z

The incident has been resolved.

investigating2022-09-13T19:20:09.547Z

We are currently investigating reports of intermittent ability to create incidents in Slack. Web Platform (Rootly.com) is not impacted.

Report: "Some users are unable to access Web Platform and API"

Last update 2022-09-14T10:35:31.125Z

resolved2022-09-14T08:30:47.000Z

This incident has been resolved.

monitoring2022-09-14T08:00:11.000Z

We identified the issue and applied a fix. Web Platform and API are back online. Will monitor for any additional issues.

investigating2022-09-14T07:28:53.000Z

Team is investigating issues with accessing Web Platform and API.

Aug 24, 2022

Report: "Outage"

Last update 2022-08-24T01:02:51.916Z

resolved2022-08-24T01:02:51.902Z

This incident has been resolved.

monitoring2022-08-24T00:37:29.565Z

We pushed a workaround on our end and everything is now back online.

identified2022-08-24T00:11:45.506Z

We are continuing to work on a fix for this issue.

identified2022-08-24T00:11:03.186Z

We identified the incident is due to a DNS issue from our upstream service provider. Will continue providing updates.

identified2022-08-24T00:10:52.775Z

Currently experiencing an outage across our application, will share more details shortly. Apologies for the inconvenience!