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Historical record of incidents for Netlify

Report: "Sites Not Accessible in AU Region"

Last update
investigating

We're currently investigating reports of sites being unresponsive/down in AU region. Sites on our Standard Edge Network are affected, High Performance Edge does not seem to be impacted.

Report: "502 Errors on app.netlify.com"

Last update
investigating

We're currently experiencing an increase in 502 errors and issues accessing app.netlify.com. We're currently investigating this issue.

Report: "Increased latency in Image CDN"

Last update
investigating

We are currently investigating reports of issues with our ImageCDN.

Report: "Extension Service Experiencing Timeouts"

Last update
investigating

Starting at 17:00 UTC, customers using extensions in the UI may see errors or be unable to load extensions or their configuration pages. We are currently investigating this issue.

Report: "Failures triggering builds through the API"

Last update
investigating

We're investigating issues authenticating with our build API

Report: "Issue with adding new payment methods"

Last update
resolved

After monitoring the applied fix, we can confirm this issue resolved.

monitoring

A fix has been implemented, this is now resolved. We will continue to monitor.

identified

We are working with our backend provider we have identified the issue and are rolling out a fix.

investigating

We are continuing to investigate the issue with adding new cards in the UI.

investigating

We are currently experiencing difficulties with adding new credit cards in the UI.

Report: "Issue with adding new payment methods"

Last update
Investigating

We are currently experiencing difficulties with adding new credit cards in the UI.

Report: "Errors during build process"

Last update
resolved

This incident has been resolved.

identified

Customers may sporadically encounter "Error enqueueing build" messages for GitHub-triggered builds due to an intermittent GitHub issue; please retry your build if you see this error.

Report: "Errors during build process"

Last update
Identified

Customers may sporadically encounter "Error enqueueing build" messages for GitHub-triggered builds due to an intermittent GitHub issue; please retry your build if you see this error.

Report: "The Netlify Application UI is down"

Last update
resolved

The incident is resolved.

monitoring

The root cause has been identified and a solution has been implemented. We are monitoring to confirm the resolution.

investigating

The app.netlify.com site is down. Hosted sites are not impacted. We are working to identify the cause now.

Report: "The Netlify Application UI is down"

Last update
Investigating

The app.netlify.com site is down. Hosted sites are not impacted. We are working to identify the cause now.

Report: "Increased Function Errors"

Last update
resolved

The incident is resolved.

monitoring

We have a solution for this issue and a new deploy is required to enable it. If you are seeing function errors, please make a new deployment of your site.

identified

We're seeing increased function invocation errors beginning at ~13:45 UTC. We've identified the likely cause and are implementing a fix.

Report: "Increased Function Errors"

Last update
Identified

We're seeing increased function invocation errors beginning at ~13:45 UTC. We've identified the likely cause and are implementing a fix.

Report: "Function invocation issue for functions using the ap-southeast-2 region"

Last update
resolved

The incident is resolved.

monitoring

We have applied a solution for the function invocation issue in the southeast-2 region and we are monitoring to confirm the resolution.

identified

We have identified an issue starting at 20:38 UTC which is preventing invocations for functions deployed to the ap-southeast-2 region for the High-Performance Edge Network only. We are working on a solution now.

Report: "Function invocation issue for functions using the ap-southeast-2 region"

Last update
Identified

We have identified an issue starting at 20:38 UTC which is preventing invocations for functions deployed to the ap-southeast-2 region for the High-Performance Edge Network only. We are working on a solution now.

Report: "Domain purchasing currently unavailable"

Last update
resolved

Domain purchasing has been restored.

identified

We have identified the issue and are implemented a fix.

investigating

We are currently experiencing issues with the purchasing of new domain names. Domain renewals are unaffected.

Report: "Domain purchasing currently unavailable"

Last update
Investigating

We are currently experiencing issues with the purchasing of new domain names. Domain renewals are unaffected.

Report: "Elevated API Latency and Error Rates Starting at 11:27 UTC"

Last update
resolved

This has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Starting 11:27 UTC our API started to experience high latency and elevated error rates. We are investigating the issue.

Report: "Elevated API Latency and Error Rates Starting at 11:27 UTC"

Last update
Investigating

Starting 11:27 UTC our API started to experience high latency and elevated error rates. We are investigating the issue.

Report: "Function errors on network"

Last update
resolved

This incident has been resolved.

monitoring

We have identified the cause and implemented a fix. We will continue to actively monitor the results.

investigating

We are continuing to investigate these function errors on our Standard Edge and High-Performance Edge network.

investigating

We see an increased number of errors when running Functions on the Standard Edge network. High-Performance Edge is not affected. Our team is investigating

Report: "Function errors on Standard Edge network"

Last update
Investigating

We see an increased number of errors when running Functions on the Standard Edge network. High-Performance Edge is not affected. Our team is investigating

Report: "Function errors on network"

Last update
Investigating

We see an increased number of errors when running Functions on the Standard Edge network. High-Performance Edge is not affected. Our team is investigating

Report: "Issues with deploys and site templates"

Last update
resolved

This issue has been resolved.

monitoring

A fix has been implemented and we're currently monitoring the results.

investigating

We’re seeing an increase in errors deploying GitHub repos with Deploy with Netlify as well as deploying sites from a template. We're currently investigating this issue.

Report: "Issues with deploys and site templates"

Last update
Investigating

We’re seeing an increase in errors deploying GitHub repos with Deploy with Netlify as well as deploying sites from a template. We're currently investigating this issue.

Report: "Build Logs Access Issue"

Last update
resolved

The incident has been resolved and no further issues are observed. Thank you for your patience

monitoring

We've implemented a rollback and are seeing successful recovery of build logs access. We are currently monitoring the situation

investigating

We are currently investigating an issue where users may experience errors or lack of access when viewing build logs

Report: "Build Logs Access Issue"

Last update
Investigating

We are currently investigating an issue where users may experience errors or lack of access when viewing build logs

Report: "Increase in errors for Edge Functions on Standard Edge Network"

Last update
resolved

From 17:10 UTC to 17:40 UTC, we saw a an increase in error rates for Edge Functions across the Standard Edge Network. The issue is now resolved.

Report: "Increase in errors for Edge Functions on Standard Edge Network"

Last update
Resolved

From 17:10 UTC to 17:40 UTC, we saw a an increase in error rates for Edge Functions across the Standard Edge Network. The issue is now resolved.

Report: "SSL/TLS certificate errors for some windsurf.build domains"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We've identified the issue and are working on a fix.

investigating

We are investigating an issue that is causing SSL/TLS certificates errors for some sites using subdomains of windsurf.build.

Report: "SSL/TLS certificate errors for some windsurf.build domains"

Last update
Investigating

We are investigating an issue that is causing SSL/TLS certificates errors for some sites using subdomains of windsurf.build.

Report: "Build System Performance Degradation"

Last update
resolved

Between 8:27 UTC and 8:31 UTC our Build system experienced performance degradation that impacted our customers. Customers may have experienced builds that were in progress or newly started to fail.

Report: "Build System Performance Degradation"

Last update
Resolved

Between 8:27 UTC and 8:31 UTC our Build system experienced performance degradation that impacted our customers. Customers may have experienced builds that were in progress or newly started to fail.

Report: "Degraded Performance"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we're monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

We are experiencing degraded performance across several Netlify services. We are working on identifying and resolving this issue.

Report: "Degraded Performance"

Last update
Resolved

This incident has been resolved.

Monitoring

A fix has been implemented and we're monitoring the results.

Update

We are continuing to work on a fix for this issue.

Identified

The issue has been identified and a fix is being implemented.

Investigating

We are experiencing degraded performance across several Netlify services. We are working on identifying and resolving this issue.

Report: "Increase in error rates on Netlify's Standard Edge network."

Last update
resolved

This incident has been resolved.

monitoring

Our team has identified the root cause and deployed a fix.

investigating

Starting at approximately 11:18 UTC, we began observing an increase in error rates when serving requests via the Netlify Standard Edge. Our engineering team is actively investigating the issue.

Report: "Increase in error rates on Netlify's Standard Edge network."

Last update
Resolved

This incident has been resolved.

Monitoring

Our team has identified the root cause and deployed a fix.

Investigating

Starting at approximately 11:18 UTC, we began observing an increase in error rates when serving requests via the Netlify Standard Edge. Our engineering team is actively investigating the issue.

Report: "Elevated errors and latency on Standard, and High-Performance Network"

Last update
resolved

This incident has been resolved.

monitoring

The team has restored the service and is monitoring the situation

investigating

We're currently looking into elevated error rates, and latency on our standard, and high-performance networks.

investigating

We are continuing to investigate this issue.

investigating

We're currently looking into elevated error rates, and latency on our standard, and high-performance networks.

Report: "Elevated errors and latency on Standard, and High-Performance Network"

Last update
Resolved

This incident has been resolved.

Monitoring

The team has restored the service and is monitoring the situation

Update

We're currently looking into elevated error rates, and latency on our standard, and high-performance networks.

Update

We are continuing to investigate this issue.

Investigating

We're currently looking into elevated error rates, and latency on our standard, and high-performance networks.

Report: "Elevated Latency"

Last update
resolved

This incident has been resolved.

monitoring

We have released a fix and are monitoring this issue.

investigating

We are continuing to investigate this issue.

investigating

We are currently experiencing elevated latency to our API and app

Report: "Elevated API Errors"

Last update
resolved

This incident has been resolved.

monitoring

We've rolled back the change that led to these errors and we're continuing to monitor the results.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing elevated rates of API errors. We are investigating the cause now.

Report: "Increased latency with the Visual Editor and Create API"

Last update
resolved

This issue has been resolved.

monitoring

A fix has been implemented and we're currently monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating increased latency with the Visual Editor and Create API.

Report: "Investigating Increased Request Duration on Standard Edge Network"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Starting at 12:29 UTC, we started seeing an increase in average duration for requests on to the Standard Edge network. Our team is investigating.

Report: "Increased errors on builds"

Last update
resolved

This incident has been resolved.

monitoring

We have rolled out a fix and have observed successful deploys.

identified

The issue has been identified and we are working on a fix

investigating

We see an elevated number of builds failing for sites that use Functions configured in regions other than us-east-2. Our team has been alerted and is working on a fix

Report: "Problems loading visual editor"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Around 08:00am UTC Create started experiencing DNS issues which is impacting origin requests to the API and access to the visual editor in the Netlify app.

Report: "Inconsistent Caching for Sites on HP Edge Network"

Last update
resolved

A fix has been deployed. We continue to monitor the system for any issues.

monitoring

We are continuing to monitor for any further issues.

monitoring

We've deployed improvements to address caching inconsistencies and are rolling out fixes to affected customers. Monitoring continues

monitoring

We have implemented a more comprehensive fix for the caching issues and are rolling the HP Edge customers into it. We have narrowed down the root cause and are working on addressing it

monitoring

We are continuing to monitor to ensure this issue is mitigated while we work on identifying and implementing a fix for the root cause.

identified

We are actively monitoring to ensure this issue is mitigated while we work on identifying and implementing a fix for the root cause.

identified

We have implemented a solution to mitigate this issue across our CDN. We are continuing to investigate the root cause.

identified

We've identified caching inconsistencies with several sites across our HP Edge Network. We are implementing a fix to resolve this issue.

Report: "Standard Edge Network & HP Edge - Elevated 502 Errors"

Last update
resolved

This is now resolved.

monitoring

We're still monitoring, however this should now be resolved.

monitoring

During testing we noticed that a small percentage of HP edge customers are impacted as well. We've started a rollback, and are monitoring the situation.

monitoring

We've started a rollback and are monitoring the situation

investigating

We are seeing sporadic instances of 502 Bad Gateway responses for requests to the Standard Edge, HP Edge is not affected. Our team is investigating.

Report: "Failure to deploy sites due to function upload failure"

Last update
resolved

This incident has been resolved.

monitoring

We have deployed a fix to our functions deployment pipeline and are currently monitoring the results.

identified

We're seeing failures to deploy sites due to a failure to upload functions. Our team has identified the issue and is working on a fix.

Report: "Errors serving dynamic content from Netlify functions on the Standard Edge Network"

Last update
resolved

This incident has been resolved. If you're still seeing issues, please redeploy the site.

monitoring

A fix has been implemented to address this issue. We're still monitoring the fix.

monitoring

A fix has been implemented to address this issue. Affected sites need to be redeployed to see those changes take effect.

identified

We've identified the cause of this issue and are currently working on a fix.

investigating

Our team is currently investigating the root cause.

Report: "Connect domain certifications have expired"

Last update
resolved

Between 15:13 UTC and 16:05 UTC, Connect experienced an issue due to an expired domain certificate. The issue has been fully resolved, and services are operating normally.

identified

The issue has been identified and a fix has been implemented.

investigating

Our team is actively working to resolve the issue.

investigating

Connect domain certificates have expired, affecting origin requests to the Connect API and accessing the Connect dashboard in the Netlify app.

Report: "Create API and create.netlify.com Unavailable"

Last update
resolved

This incident is now resolved.

monitoring

We are continuing to monitor for any other issues

monitoring

create.netlify.com , and create API's temporarily were not loading for customers It has since recovered on its own. It was caused by a large uptick in traffic.

investigating

create.netlify.com is back up, we're currently working on identifying the cause of the issue

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating an issue with Create API's returning 500 errors, and create.netlify.com not loading

Report: "Increased latencies and errors on High Performance Edge Network"

Last update
resolved

On January 12, 2025, from 15:35 UTC to 16:11 UTC, the Netlify High Performance Edge Network suffered increased latencies and errors. This should now be resolved.

Report: "Cache purge issues on Standard Edge network"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The mitigation is currently in the process of rolling out.

identified

We are continuing to roll out a mitigation across the network.

identified

We have identified the issue and are rolling out a mitigation

investigating

We are investigating problems with cache purges on the Standard Edge network. High Powered Edge network is unaffected.

Report: "Domain name purchases unavailable"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

We have identified the cause and have re-enabled domain purchasing in the UI. We will continue to monitor.

investigating

We are currently investigating an issue with domain name purchasing. We have disabled it in the UI for the time being.

Report: "Netlify Forms ReCAPTCHA Issue"

Last update
resolved

We’ve fixed an issue that was affecting some form submissions with CAPTCHA. To apply these updates, please redeploy your site.

monitoring

We’ve resolved an issue affecting some form submissions with reCAPTCHA. Please redeploy your site to ensure updates take effect.

investigating

We are currently investigating an issue impacting the functionality of reCAPTCHA for Netlify Forms.

Report: "Image CDN returning 502s"

Last update
resolved

Our monitors and logging point to our Image CDN no longer responding with 502s.

monitoring

A fix has been made to address the issue causing the 502 response and are monitoring to make sure the change has resolved the issue completely.

identified

We have identified the cause of the 502s and are working towards a fix.

investigating

We are currently investigating reports of issues with our ImageCDN.

Report: "Increased errors on network and builds"

Last update
resolved

All affected customers should no longer have issues creating new deploys or network issues related to this issue.

monitoring

Increased errors across the network and builds from 15:29 UTC to 15:36 UTC. An issue with pulling latest environment variables for sites in networks and builds was detected

Report: "Global Edge Function Errors"

Last update
resolved

This incident has been resolved.

identified

The fix has been implemented

identified

The issue has been identified and a fix is being implemented.

investigating

We are seeing increased latency and errors with edge functiosns in Europe and the US and are currently investigating.

Report: "Increased errors and latencies on the Standard Edge Network"

Last update
resolved

Between 7:55 UTC and 8:55 UTC there was increased latency and there were errors on the Standard Edge Network. The issue is now resolved.

Report: "Increased errors and latencies across the network"

Last update
resolved

The issue is now solved

monitoring

We've applied a fix, and the issue appears to be resolved. We're continuing to monitor it.

investigating

The team is still investigating the issue,

investigating

We believe this is related to our Edge Functions layer alone. We're still investigating.

investigating

The team continues to investigate the issue. We started seeing the errors happening around 1AM UTC.

investigating

We are seeing increased latency and errors on the High-Performance Edge Network. The team is investigating

Report: "HTTP 431 with Edge Functions"

Last update
resolved

This incident has been resolved.

monitoring

We've applied a fix and the issue appears to be resolved. We're continuing to monitor the issue.

investigating

We are continuing to investigate this issue.

investigating

We're investigating reports of HTTP 431 on sites using Edge Functions.

Report: "Failing to source data from Connect"

Last update
resolved

This incident has been resolved.

monitoring

We have mitigated the issue and the team will continue to monitor.

identified

Beginning around 19:20 UTC we saw issues loading source data from Connect. The team has identified the issue are are actively working on a fix.

Report: "Increased errors and latencies on the High-Performance Edge Network in the Frankfurt region"

Last update
resolved

This incident has been resolved.

monitoring

Correction on the time span: From 12:20 UTC to 13:20 UTC, there was increased latency and errors on the High-Performance Edge Network in the Frankfurt region. The issue has been mitigated, and our team will continue to monitor the situation.

monitoring

From 12:20 UTC to 12:50 UTC, there was increased latency and there were errors on the High-Performance Edge Network in the Frankfurt region. We have mitigated the issues, and the team will continue to monitor.

investigating

Starting at 12:20 UTC, we are seeing increased latency and errors on the High-Performance Edge Network in the Frankfurt region.

Report: "Increased latencies on High Performance Edge Network in Central Canada"

Last update
resolved

The incident is now resolved.

monitoring

The issue has been fixed. We're monitoring the traffic.

identified

We are continuing to work on a fix for this issue. This outage impacts no other regions besides Central Canada.

identified

We identified the issue and are working on solving it.

investigating

We're investigating increased rates of latencies on the High-Performance Edge Network, in Central Canada, since 4:00 AM UTC

Report: "Degraded builds due to GitHub incident"

Last update
resolved

Beginning at 15:25 UTC, we saw some build failures as a result of an active GitHub incident. This affected around 177 sites and around 500 builds. This incident was resolved at 16:03 UTC.

Report: "Outage of Analytics, RUM and Billing Overview features"

Last update
resolved

This incident has been resolved.

monitoring

A fix for this issue has been deployed and we will continue to monitor.

identified

At 8:38am UTC, we observed an outage with our Analytics, RUM, and Billing Overview features. Our engineers have identified the source of this issue and are working to resolve. We have confirmed no data has been lost during this outage.

Report: "Increased latencies on High Performance Edge Network in US East Region"

Last update
resolved

The network performance should now be back to normal.

monitoring

We're continuing to ensure the fix is effective.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We're investigating increased rates of latencies on the High Performance Edge Network in US East region. We're working on this issue.

Report: "Increased errors and latencies on the High-Performance Edge Network"

Last update
resolved

This incident has been resolved.

monitoring

From 09:09 UTC to 11:40 UTC, there was increased latency and there were errors on the High-Performance Edge Network. We have mitigated the issues, and the team will continue to monitor.

investigating

The team continues to investigate this issue.

investigating

Efforts to resolve the issue are ongoing.

investigating

The team is still working diligently to resolve the issue.

investigating

Our team is actively working to resolve the issue.

investigating

We’re seeing a decrease in errors. The team is continuing the investigate this issue.

investigating

Starting at 09:09 UTC we are seeing increased latency and errors on the High-Performance Edge Network

Report: "Sites using Next.js with SSR and durable cache showing blank pages on Standard Edge Network"

Last update
resolved

The fix has been fully rolled out across the network, and this issue is resolved.

identified

We're actively monitoring this process, and almost all impacted sites have recovered. If you still see issues with your Next.js site, please reach out to our Support team.

identified

We are rolling out a fix across the Standard Edge Network and sites are recovering. This work is still in progress.

investigating

We have identified an issue impacting Next.js sites using SSR and the durable cache feature showing a blank page on the Standard Edge Network. The High-Performance Edge Network is not impacted by this issue.

Report: "Delay in purging stale content across our HP Edge network"

Last update
resolved

The issue has been resolved. Purging of expired assets has returned to expected levels and is no longer experiencing delays.

monitoring

Our engineers were able to identify the issue and have remedied the situation. Cache purging is returning to expected levels as we continue to monitor it.

investigating

Around 17:00 UTC, we began observing a delay in purging stale cache. As a result, some customers may see stale content unexpectedly. We are working to identify and resolve the issue.

Report: "Builds from GitHub repositories not running due to upstream issue there"

Last update
resolved

There was an upstream issue at GitHub which prevented builds from runnin between 23:02 UTC and 23:39 UTC on 2024-08-14 for sites with repositories hosted at GitHub.

Report: "Increased delays and errors across the network"

Last update
resolved

Network activity has returned to expected levels and the issue is resolved.

monitoring

A fix for the issue has been deployed. We'll continue to monitor the networks closely.

identified

We've identified the root cause and are working to implement a fix.

investigating

At 17:01 UTC we began seeing increased errors and delays across both our High-Performance and Standard Edge Networks. We're working to resolve the issue as quickly as possible.

Report: "Increased latency and errors across the network"

Last update
resolved

Increased latencies and errors were observed across the Standard as well as High Performance Edge Network across all regions from 10:26 UTC to 10:31 UTC. This is now resolved and system is back to normal.