Historical record of incidents for MyFitnessPal
Report: "Progress Bar not updating correctly"
Last updateThis incident has been resolved.
Investigation underway
Report: "Logged In Home Page on Web is Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Android Meal Reminders Push Notifications Are Not Being Sent"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Android Push Notifications/Reminders Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The team has identified an issue preventing users from receiving some Android push notifications (including Reminders) and is working on a fix.
Report: "Food webhooks are degraded"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Partners API is degraded"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Myfitnesspal.com is unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
Myfitnesspal.com is unavailable due to a system migration. iOS and Android features requiring an active connection to myfitnesspal.com will be impacted and have a degraded experience.
Report: "Inaccurate Barcode Food Data"
Last updateFood nutrient and barcode data has been corrected and recipe functionality has been restored.
A fix has been implemented to correct the inaccurate food data when logging foods individually to the diary. Degraded performance of the affected foods is still expected in the recipes feature as data cleanup continues.
A subset of food data associated with barcodes has been identified as having inaccurate food brand and name associated with the items. The team is currently working through a data remediation solution.
Report: "Sign In With Apple Impacted"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Users are reporting problems while attempting to sign in using their Apple ID. Other forms of sign in are not affected at this time.
Report: "MFP Premium Subscribers May Lose Access to Features"
Last updateThis incident has been resolved.
In certain instances users who have recently subscribed to premium may lose access to their premium features. Our team has identified the issue and are working to implement a fix as soon as possible.
We have identified the root cause of the issue and are working to remediate the impact to our ability to process premium subscriptions in the MFP apps.
Report: "Some users aren't seeing their premium features"
Last updateThis incident has been resolved
We've identified the issue and are rolling out a fix
Report: "Delay displaying steps data in user diaries"
Last updateAfter monitoring recovery the team is marking this incident as resolved.
The service provider has resolved the issues and steps processing is up to date once more.
There is currently a delay processing step data to display in user diaries. The team has identified the issue and is escalating the problem with a service provider.
Report: "Website & Backend Unavailable"
Last updateFrom 1:09 PM EDT to 2:20 PM EDT the MyFitnessPal website and backend were unavailable. Users would have experienced slowness and errors when attempting to log in, sync data, or use the website. After service to the backend was restored, the website continued to experience degraded performance until 2:47 PM EDT when service was restored there. This incident has been fully resolved as of 2:50 PM EDT.
Report: "Sign ups are erroring"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Sign Ups Impacted"
Last updateThis incident has been resolved.
Fixes have been released, and the team is monitoring for any further issues.
The team has identified the source of the errors and is working on a fix.
The team is investigating errors preventing sign ups from web & mobile platforms.
Report: "Elevated 503 errors from auth service"
Last updateThis incident has been resolved.
Error rates are trending down to nothing. We are now monitoring the service.
The issue has been identified and the team is implementing a fix for the auth service.
We are continuing to investigate this issue.
We are currently investigating an issue with our auth service.
Report: "Users are unable to login or register on web, iOS, or Android"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue which we believe is causing users the inability to register or login to our web, mobile, and api products.
Report: "We're investigating elevated error rates"
Last updateThis incident has been resolved
We are currently investigating this issue.
Report: "Elevated errors for Site and APIs"
Last updateThe team is investigating elevated errors and response times for the website and APIs. Logged-in experience for web is down, web is unable to register or log in, and mobile is experiencing server errors from users trying to log in and register. Steps processing is also delayed. Update: The team has identified the source of the problem and has implemented a fix. All functionality has been restored. There will be a slight delay in steps processing as the processors catch up on their queue backlogs.
Report: "Recipes are currently in read-only mode"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We've identified an incident relating to creating and updating recipes. For the time being, we've disabled those actions until we have a solution in place.
Report: "Some Android Users Unable to Cancel Premium Subscription"
Last updateAfter investigating, the team identified the problem as a reporting issue and confirmed there was no widespread user impact.
The team is investigating reports that some Android users are unable to cancel their Premium Subscriptions.
Report: "Facebook Signup/Login Unavailable"
Last updateThis incident has been resolved and full sign up/login functionality with Facebook has been restored.
Signup/Login with Facebook is currently unavailable. The team is working with Facebook to get the functionality restored.
Report: "Unable to create new foods"
Last updateAfter monitoring through the weekend, we are confident that we have managed to resolve the cause of the incident and restored full app & user functionality.
We have released updates to our services that restored all previously identified user functionality and have shown error rates dropping back to zero. We will continue to monitor our dashboards and user feedback for any outstanding issues.
The issue has been identified and we are exploring options on how to resolve the issue.
We are currently investigating an issue affecting the following areas of functionality: * Web - inability to create a new food item or edit an existing food item * Web - inability to create or edit a My Meal, My Food or Recipe * Web - inability to add to diary via the Quick Add feature * iOS/Android - inability to create or edit Recipes * iOS/Android - if members create new food, a meal or use quick add, newly created items will stored locally, but will not sync to other devices https://support.myfitnesspal.com/hc/en-us/articles/5716717249933
Report: "Site is experiencing high error rates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue
Report: "Database Issues"
Last updateWe've addressed the underlying issues, and service should be restored to all components.
The database instance had an underlying hardware issue, and we have failed over to a different server and are monitoring for any continuing issues.
The team is continuing to troubleshoot the problematic instance.
The problematic database instance has been restarted and the team is monitoring for any continuing issues.
The team has identified the problematic database and is working on remediation at this time.
We are currently investigating a database performance issue, users may be experiencing partial outage and degraded service for the duration.
Report: "Web account creation is impaired"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Fitbit Issues"
Last updateThis incident has been resolved.
We are aware that members are receiving inaccurate calorie adjustments in relation to this work, and we will have a fix in place for this issue by the end of the day tomorrow. Please accept our deep apologies for this frustration. You can click below for more information and updates. https://support.myfitnesspal.com/hc/en-us/articles/4415871310093-Maintenance-work-starting-Monday-12-13-21
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Fitbit steps processing is delayed up to 24 hours for users.
Report: "Site is experiencing high error rates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "We're investigating an incident causing the site and API to be unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix in currently being deployed
We are currently investigating this issue.
Report: "Service Disruption"
Last updateRecovery has been completed.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
All services are currently disrupted, the team is investigating.
Report: "Partner API experiencing outages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Partner API experiencing outages"
Last updateThis incident has been resolved.
A fix has been implemented and we're monitoring recovery
The issue has been identified and a fix is being implemented.
Report: "Degraded API Performance"
Last updateThis incident has been resolved.
We've identified and applied a fix to our partner infrastructure. Users should start to see their data sync with partner apps as we process the backlog
Users may see delays in data syncing to/from connected apps & devices.
Report: "Intermittent failures to load and sync"
Last updateA backup process caused increased load to one of our databases, it is now fully recovered.
The team is investigating some degraded performance resulting in intermittent failures on web and mobile.
Report: "Authorization Issues"
Last updateThis incident has been resolved
We are continuing to investigate this issue.
We are currently investigating issues around user authentication.
Report: "Partner API Outage"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring
The issue has been identified as impacting calls to the subscription endpoints
We are currently investigating ongoing 500 level responses from a variety of Partner API endpoints
Report: "Mobile sign-ups are experiencing high error rates."
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
The team is currently investigating the issue.
Report: "Site Down and Login Issues"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and working towards resolution
Report: "Login and Registration Impacted"
Last updateAuthentication has been restored across all platforms.
The iOS and Android apps are currently experiencing login issues after the fix was rolled out.
A fix has been implemented and the team is monitoring.
The issue has been identified and a fix is being implemented.
We have identified the cause of the issue and are actively working to resolve it. Currently logins and registrations are starting to show signs of recovery.
We are currently investigating an issue that is causing login and registration.
Report: "Degraded performance in our backend systems impacting all platforms."
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating the issue.
Report: "Site Down"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating an issue that has severely impacted our site and apps.
Report: "Degraded performance"
Last updateThis incident has been resolved.
MyFitnessPal is experiencing some performance issues that might impact Fitbit sync. Activity to and from Fitbit may be delayed up to 12 hours.