Is MoonPay Down Right Now? Check if there is a current outage ongoing.

Our cloud provider is experiencing issues. We are actively investigating the problem.

We're experiencing an elevated level of API errors across all regions and are currently looking into the issue.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

We've identified an issue that prevents users from sending XRP. We're actively investigating the root cause and will provide an update soon.

Our issue with prices for Stablecoins is resolved. Off/On Ramping of Stablecoins is now operating normally.

We've spotted that something has gone wrong with our Stablecoins' prices. We're currently investigating the issue, and will provide an update soon. We've suspended our Stablecoins until we resolve the issue.

Our issue with prices for Stablecoins is resolved. Off/On Ramping of Stablecoins is now operating normally.

We've spotted that something has gone wrong with our Stablecoins' prices. We're currently investigating the issue, and will provide an update soon. We've suspended our Stablecoins until we resolve the issue.

We have resolved this !

We've spotted that for some users, there MoonPay Balance may not be displaying correctly within the MoonPay App or On Ramp. We have identified and issue and we're working on a fix as soon as possible.

We have resolved this !

We've spotted that for some users, there MoonPay Balance may not be displaying correctly within the MoonPay App or On Ramp. We have identified and issue and we're working on a fix as soon as possible.

The issue with MoonPay App Off Ramp has been fixed. Off Ramp is no operating normally.

We've spotted that something has gone wrong with our off-ramping product. We're currently investigating the issue, and will provide an update soon.

The issue with MoonPay App Off Ramp has been fixed. Off Ramp is no operating normally.

We've spotted that something has gone wrong with our off-ramping product. We're currently investigating the issue, and will provide an update soon.

All EVM balances should show correctly now.

Some users may experience issues loading their MoonPay wallet balances on EVM (Ethereum, Polygon, etc.) blockchains.

All EVM balances should show correctly now.

Some users may experience issues loading their MoonPay wallet balances on EVM (Ethereum, Polygon, etc.) blockchains.

The previous delays affecting new customer document verification have been resolved. All systems are operating normally.

We are currently experiencing delays in our document verification process for new customers. We have identified the cause and are actively working on a resolution. Existing customers are unaffected.

The previous delays affecting new customer document verification have been resolved. All systems are operating normally.

We are currently experiencing delays in our document verification process for new customers. We have identified the cause and are actively working on a resolution. Existing customers are unaffected.

The issue causing MoonPay On Ramp & Off Ramp to load slowly for logged out users has been fixed. Ramps are now operating normally.

MoonPay On Ramp & Off Ramp are loading very slowly for logged out users. We're investigating actively.

The issue preventing the settings screen from loading has been resolved. Customers should now be able to access their settings normally.

We think the impact from the issue is over.

Our previous technical problem affecting MoonPay App customers off-ramping has now been solved.

MoonPay App is having technical problems, as a result, off-ramping crypto within the MoonPay App may error. We're currently investigating the issue, and will provide an update soon.

The scheduled upgrade has been completed.

Due to the Ethereum Pectra upgrade, all withdrawals and deposits for tokens on the Ethereum Mainnet chain are temporarily disabled. Full operation should resume once the upgrade is completed. The upgrade is expected to complete in a couple of hours.

Sends and sells are fully functional on the app again.

BTC Sends and sells should be restored. We are monitoring.

A third party vendor we utilise within our MoonPay App is having technical problems, as a result, Sending Bitcoin out of your MoonPay Wallet, or OffRamping Bitcoin within the MoonPay App may error.

Please restart your app if you are still experiencing this issue.

A fix was published and will be available to all app users shortly.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

This incident has been resolved.

Trading should be available again. We will continue to monitor.

We are currently investigating this issue.

This incident has been resolved.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

The balance loading issue has been resolved.

Some users are experiencing an incorrect Bitcoin wallet balance on their MoonPay app. We're investigating the issue and expect balances to show up correctly soon.

All new transactions are being created and handled correctly. Some transactions created between 10:15 and 10:50 are delayed, but we're working to process those transactions as soon as possible. Our systems are operational, and they are working as expected.

We've identified the root cause and managed to resolve it. Our systems are gradually recovering. Transactions have started to be completed again.

We are investigating this issue and we will provide more updates in the next few minutes.

BTC transfer functionality has been fully restored. All Bitcoin-related features, including sending and balance checks, are now operating normally. We will continue to monitor the situation closely and take immediate action if any issues resurface. Thank you for your continued patience and support.

We are still experiencing intermittent issues with Bitcoin (BTC) transfers BTC balance features remain fully functional. Our team is actively monitoring the situation and working to ensure stable service. Thank you for your understanding.

BTC transfer and balance features are now restored.

Our Bitcoin (BTC) service provider is currently experiencing issues. As a result, BTC transfers and balance-related features are temporarily unavailable. We are actively monitoring the situation and will update you as soon as services are restored. Thank you for your patience.

This incident has been resolved.

All Solana tokens should be tradable now.

Solana tokens in the discovery section of our app may be unavailable to trade due to a third party outage.

This incident has been resolved.

All orders have now been delivered or are on chain, ready to be delivered.

The issue has been identified and a fix is being implemented.

We're experiencing a delay in the delivery of crypto to some USA based customers. The team is investigating and we'll send an update shortly.

This incident has been resolved.

One of our exchange provider is running scheduled maintenance, the delivery of some crypto currencies will be delayed

All affected transactions have now been processed.

We're aware that some SOL buy transactions in the USA region are currently delayed due to an outage with one of our liquidity providers. We're actively resolving the issue with the provider.

support.moonpay.com and dev.moonpay.com are now available. This incident has been resolved.

We've narrowed down the issue to an external hosting provider. For customer support, please email support@moonpay.com

Full system functionality restored

We experience issue with delivery of tokens to US based customers. The issue has been rectified and we are now monitoring the results.

We've identified delay in the delivery of SOL and BTC to USA based customers. The team is investigating and we'll send an update shortly

We fixed the issue and all systems have been restored, pardon the inconvenience!

We've fixed the issue and systems are stabilizing.

We found the issue and are working toward a fix.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We're aware that bank transfers into the MoonPay Balance from UK Bank Accounts are currently failing and being bounce back to the senders bank account.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

MoonPay Balance deposits are processing more slowly than normal.

This incident has been resolved.

We've identified the fix and are deploying the fix.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We are continuing to see unprecedented demand for SOL and USDC on the Solana Network and some orders might get intermittently delayed. We are processing transactions as fast as possible.

We are seeing unprecedented demand for SOL and USDC on Solana and some orders might get intermittently delayed. All funds are safe and we are processing transactions as fast as possible.

We've identified and resolved the issue

While we're still seeing some slow orders in the United States, we're processing orders mostly as we would expect right now. We continue to monitor the issue.

Our transaction processing infrastructure is facing some issues and has degraded performance. We are investigating the issue now.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are experiencing delays with the delivery of some ETH transactions. We're actively investigating the issue.

This incident has been resolved, pardon the inconvenience.

We've identified the main culprit of the outage and are working on restoring services as soon as possible.

We're continuing to see an elevated level of API errors and are currently actively looking into the issue.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We are currently experiencing an issue with Email Delivery services due to an issue with our Email Service Provider. As a result, customers may encounter disruptions or delays in receiving email communications from us, including login and OTP verification emails. We are actively working to resolve this issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be provided as soon as they become available.

This incident has been resolved.

Our custody provider has implemented the fix and we are monitoring the pending transactions

The issue has been isolated to one of our custody providers. We are actively monitoring the situation and will provide further update when we have more information.

We are investigating this issue and we will provide more updates in the next few hours.

All impacted transactions have now been processed and delivered.

The issue has been identified and a fix is being implemented.

We're aware that some SOL buy transactions in the USA region are currently delayed due to an outage with one of our liquidity providers. We're actively mitigating the situation. All other assets and regions are operational.

This incident has been resolved.

The issue has been identified and only impact the Off-ramp/Sell widget for the USA and Canada regions.

We are experiencing some delays with processing transactions in USA and Canada region on the Sell flow. We are actively working to get it sorted asap.

Issue was identified, fixed and resolved.

Some users may be experiencing issues logging into their MoonPay accounts. Using social login in (google or apple) will solve this until we resolve the issue.

The maintenance window is closed, all systems are operational.

The maintenance is now completed, we are re-enabling all currencies back again.

Due to maintenance work by exchanges we are unable to trade several assets in the US region: - XRP - PEPE - LTC - AVAX_CCHAIN - BCH - DOGE - ETH_ARB - ETH_BASE - ETH_LINEA - ETH_POLYGON - ETH_OPTIMISM - LINK - ZRX - XLM This will affect both on-ramp (Buy) and off-ramp (Sell). The maintenance work is expected to conclude at 12:30 UTC

The issue has been resolved and orders are flowing through correctly.

The issue has been fixed and we are monitoring the result.

We've temporarily suspended some digital currencies from the US. We're continuing to work on resolving the issue.

We are experiencing some delays in the delivery of a number of crypto assets, the team has identified the issues and working towards a solution.

This incident has been resolved.

Onramp delivery of SOL is delayed. We have identified the issue and are working on a fix.

This incident has been resolved.

The issue has been resolved, and we are currently monitoring the processing of orders.

We are fixing this issue and we will provide more updates soon.

Our withdrawal functionality has been re-enabled.

Functionality to withdraw MoonPay Balance is temporarily not available within the MoonPay App. We have identified the issue and we're currently working on a fix. This does not impact our Off Ramp Widget. Users can still sell crypto for Fiat currency and receive funds in their bank account.

This incident has been resolved.

We've made a change to resolve this issue and we're monitoring orders now.

We are investigating this issue and we will provide more updates shortly. This issue appears to be uniquely impacting assets on the Solana blockchain.

We're back! ✅

We're seeing our products behaving normally again. We'll continue to monitor our system for a bit longer.

We're currently deploying a fix. We'll continue to update the situation as it evolves.

We noticed that multiple services are not working as expected. This has affected the behaviour of some of our products. We're currently investigating the issue, and will provide an update soon.

This incident has now been resolved.

Services have now been restored and transactions are completing as expecting again. We're monitoring the progress and the status closely.

We've identified the issue and are restoring services as fast as we can.

We're experiencing an elevated level of API errors in Buy and are currently investigating the issue.

We've managed to identify the issue and mitigate it, we're monitoring the system performance right now. Customers should be able to log in and transact again.

We're experiencing an elevated level of errors in on-ramps and are currently looking into the issue.

Maintenance has concluded and systems are working as expected.

A fix has been implemented and we are monitoring the results.

We are planning a routine maintenance operation for our MoonPay API Production Database to ensure continued optimal performance and security. This maintenance will require a temporary downtime of the platform, including the widget, for an estimated duration of 1 hour. While we strive to minimize downtime, we prioritize a thorough maintenance process to maximize future stability.

We've identified and resolved this issue.

For a small number of customers, it may be taking more time than usual to deliver crypto. We are investigating this issue and we will provide more updates shortly.

All affected orders have now been delivered and all systems are operational.

We've identified the root cause and orders impacted are now getting delivered.

We are continuing to investigate this issue.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

We're currently investigating the issue, and will provide an update soon.

Issue has been resolved, Apple pay working normally

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

The impact from the issue is over.

The issue has been resolved and the sign-up for new customers is available again.

We're experiencing an elevated level of errors during the new account registration and are currently looking into the issue. It only affects new customers.