Is LastPass Down Right Now? Check if there is a current outage ongoing.

We are actively investigating reports that some LastPass customers may be experiencing issues activating federated users. Our engineers are working to identify the issue and will provide another update shortly.

Today, a database query was executed that was intended to update billing information for a small subset of companies. Unfortunately, the query contained a logic error which inadvertently added incorrect billing information across a large portion of our customer base. This change had no effect on the core LastPass experience, functionality, or billing for our customers. We have since removed the incorrect billing information for all affected customers and will closely monitor the situation to ensure there is no recurrence. LastPass sincerely apologizes for any inconvenience this issue may have caused. We are closely examining our existing process for these types of requests and will be publishing the results of our root cause analysis when it is complete.

Our engineers have corrected the issue for the affected users, and we have confirmed that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

The issue has been identified, and we are currently applying the fix to the affected users. We will provide another update shortly.

We identified an issue with our billing system displaying the incorrect information for some accounts, however, this has not affected the vault integrity and we are currently working to resolve it. We will send out an update once this has been resolved

We identified an issue with our billing system displaying the incorrect information for some accounts, however, this has not affected the vault integrity and we are currently working to resolve it. We will send out an update once this has been resolved

We will be undergoing scheduled maintenance during this time.

We will be undergoing scheduled maintenance during this time.

As part of our commitment to provide exceptional service and reliability to our customers, LastPass will be performing a scheduled update to prepare for the launch of our new Business offering (see below for the timeline). We are taking steps to minimize service interruptions and appreciate your understanding.Maintenance Objective: LastPass will perform a series of upgrades to support the availability of our new LastPass Business SKU. Once complete, this upgrade will restore the ability to purchase LastPass Business as well as support our new LastPass Business offerings.Time and Date: May 13, 2025 7:00 AM UTC to 1:00 PM UTCWhat to Expect: During this maintenance window, purchasing our Business offering will be temporarily unavailable. All other offerings will remain accessible and fully functional.Duration: All maintenance will be performed within the 5-hour maintenance window.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

We are continuing to investigate this issue.

We have detected an issue affecting the ability for new customers to purchase our Premium and Families subscriptions. Existing customers are not affected. Our engineers are working to resolve the issue and will provide another update shortly.

We have detected an issue affecting the ability for new customers to purchase our Premium and Families subscriptions. Existing customers are not affected. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some activation links for enterprise trial accounts may not be working as expected. Affected users are unable to complete account setup via the emailed link. This issue is limited to enterprise trial customers. Our engineers are working to resolve the issue and will provide another update shortly.

We are actively investigating reports that some activation links for provisioned users may not be working as expected. Our engineers are working to resolve the issue and will provide another update shortly.

A server configuration change was deployed recently that caused frontend applications to stop working. The change was rolled back, and applications are now working normally. We have confirmed that the issue has been resolved, and all systems are 100% operational at this time.

Our engineers identified a server configuration change that was deployed recently, causing frontend applications to stop working. The change was rolled back, and applications are now working normally. We will continue to monitor the situation and will provide a final update shortly.

We are actively investigating reports that multiple LastPass Services are unavailable, our engineers are working to resolve the issue and will provide another update shortly.

We are actively investigating reports that multiple LastPass Services are unavailable, our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time. Our engineers identified an issue with the caching layer data base which was causing performance delays when attempting to load the download website, this has been corrected, and load times are now normal.

Our engineers have identified an issue with the Redis caching layer which was causing performance delays when attempting to load the download website. This issue has been resolved, and we are seeing page load times return to normal. We will continue to actively monitor the resolution and will provide another update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that when attempting to download software (such as the LastPass extension) directly from the LastPass website, customers are experiencing performance delays which is causing the web page to load slowly. All other services remain unaffected.

We are actively investigating reports that the LastPass download website is experiencing delays in loading properly for customersOur engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved. An image file referring to a bad path caused all help articles to become unavailable due to bad path construction on all articles. Teams working with the vendor were able to fix the bad reference and republish, fixing the issue. We will be working to implement a permanent solution to address this issue going forward including quality assurance checks within our deployment pipeline and implementation of new publishing guidelines.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are continuing to investigate this issue.

We are actively investigating reports that LastPass customers may be experiencing issues accessing help articles from our Support Site. Users should still have access to sign in and create support tickets. Our engineers are working to identify the issue and will provide another update shortly.

We are actively investigating reports that LastPass customers may be experiencing issues accessing help articles from our Support Site. Users should still have access to sign in and create support tickets. Our engineers are working to identify the issue and will provide another update shortly.

We confirm that the issue is resolved and all systems are 100% operational. As always, we will conduct an internal review of this issue to help prevent / minimize future recurrence.

We have detected an issue in our Commerce platform that prevented customers from saving new payment methods and making payments. Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

We confirm that the issue is resolved and all systems are 100% operational. As always, we will conduct an internal review of this issue to help prevent / minimize future recurrence.

We have detected an issue in our Commerce platform that prevented customers from saving new payment methods and making payments. Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

A recent production deployment caused some servers to lose host name resolution resulting in some product related emails not being sent out. This has been rolled back, and we have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time.

Our engineers have removed the problematic deployment package and error rates related to product emails are returning to normal. We are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe we have identified the issue as a recent production deployment that caused some servers to lose host name resolution resulting in some product related emails not being sent out. We are now actively working towards a resolution. We will provide another update shortly

We are actively investigating reports that email login verifications are not reaching customers. Our engineers are working to resolve the issue and will provide another update shortly.

A recent production deployment caused some servers to lose host name resolution resulting in some product related emails not being sent out. This has been rolled back, and we have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time.

Our engineers have removed the problematic deployment package and error rates related to product emails are returning to normal. We are confirming that all services are functional.We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe we have identified the issue as a recent production deployment that caused some servers to lose host name resolution resulting in some product related emails not being sent out.We are now actively working towards a resolution. We will provide another update shortly

We are actively investigating reports that email login verifications are not reaching customers.Our engineers are working to resolve the issue and will provide another update shortly.

**Summary** On February 25, 2025, an automated upgrade mechanism for our webservers was released and encountered an issue which caused an error that impacted our customers’ ability to login. ‌ **Date** Issue Start Time \(UTC\): 25/02/2025 TIME 01:05 PM Issue End Time \(UTC\): 25/02/2025 TIME 02:50 PM ‌ **Products Impacted** All LastPass Products. ‌ **Root-Cause** An automated upgrade of the Operating System layer triggered by our configuration management tool encountered an error that unintentionally caused our web servers services to fail and be unable to respond to any requests. That resulted in the LastPass website and service being unavailable to customers for approximately 110 minutes. ‌ **Future Preventative Measures** We are continuously enhancing our monitoring process to promptly identify potential issues and address them quickly if needed. Additionally, we are refining our automated procedures to prevent upgrade tasks from causing unintentional unavailability of the platform during standard work hours. ‌ **Related issues** N/A

We have confirmed that the issue has been resolved. An automated process, which manages source-controlled configuration consistency of our infrastructure, incorrectly updated the configuration of front-facing servers. Engineers reverted the changes as part of mitigation. A comprehensive root cause analysis (RCA) will be forthcoming with learnings and corrective actions to prevent its recurrence.

Our engineers have corrected the issue and we have confirmed that all services are functional. If you are still experiencing issues, please clear your browser cache and try again. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. Some users are still reporting intermittent issues. We will provide another update shortly.

Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

We are actively investigating reports that the LastPass.com is currently inaccessible. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

We have encountered delays with our iOS payments and have identified the issue. We are now actively working towards a resolution. We will provide another update shortly.

We have confirmed that the issue has been resolved. To help prevent or minimize future occurrences, we will conduct an internal review. All customers who experienced issues with their purchases not being fully reflected should now see the problem resolved.

Our engineers identified an issue causing delays in account provisioning after payment acceptance. A fix has been deployed to resolve the issue. We are actively monitoring and will provide another update once the resolution is complete.

Summary On December 11, 2024, an infrastructure change caused an unexpected load in our core database impacting our customers' ability to login. ‌ Date Issue Start Time \(UTC\): 12/11/2024 4:46 PM \(UTC\) Issue End Time \(UTC\): 12/11/2024 4:55 PM \(UTC\) ‌ Products Impacted All LastPass Products. ‌ Root-Cause Following a recent database upgrade, a snapshot caused an unanticipated increase in system load. The increased load resulted in a cascading impact on the database replication task, causing an interruption of service. As a result, the backend services were not able to respond to any request. This resulted in the system being unavailable for a period of 9 minutes. ‌ Future Preventative Measures We are committed to enhancing our monitoring process to promptly identify potential issues and address them quickly if needed. Additionally, we are refining our procedures to prevent maintenance tasks from causing unnecessary system load during standard work hours. ‌ Related issues N/A

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

We are actively investigating reports that access to LastPass is intermittently working Our engineers are working to resolve the issue and will provide another update shortly.

**Summary**  Access to the product was temporarily impacted for a limited subset of users, primarily those using certain web browsers. This was unintentionally triggered during the implementation of new security measures to protect our customers from emerging threats. The matter has been addressed, and we are not anticipating any further disruptions.  **Date**  * Issue Start Time \(ET\):  11/21/2024 15:17 * Issue End Time \(ET\):  11/21/2024 16:45  **Products Impacted**   * LastPass  **Root-Cause**  * Implementation of a bot mitigation measure that targeted to block a newly detected botnet.  **Future Preventative Measures**` `  * Improve the assessment and validation of planned mitigation measures to reduce the potential impact to customers.

We have confirmed that the issue has been resolved. We will conduct an internal review of this issue to help prevent or minimize future recurrence and will publish our root cause analysis on this status page once this review has completed. Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to contact our support team.

Earlier today we implemented security measures that caused login issues for some users. We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability. If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance. Thank you for your patience and understanding. We will continue to keep you updated if necessary.

Earlier today we implemented security measures that caused login issues for some users. We believe the issue has now been resolved, and we are actively monitoring our systems to ensure full operational stability. If you are still experiencing login issues we recommend temporarily switching to another browser. If the problem persists, please reach out to our Support team for further assistance. Thank you for your patience and understanding. We will continue to keep you updated if necessary.

We have confirmed that the issue has been resolved.

The provider has corrected the issue and they have confirmed that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our Support phone line is temporarily unavailable due to a service malfunction with our third-party provider. The provider is actively working to resolve the issue. In the meantime, if you need assistance, please log in to our Support Site and create a case. Our Support team is ready to address your requests immediately. Thank you for your patience and understanding.

We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence. Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to reach out to our support team.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly. If you are experiencing what appears to be an empty vault upon login: 1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com). 2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com) 3. Your Vault data should appear again.

Our engineers have resolved the issue and are currently verifying that all services are fully operational. We will continue to monitor the situation and provide a final update soon. If you are experiencing what appears to be an empty vault upon login: 1. Log out of your LastPass account from your LastPass extension or web Vault (lastpass.com). 2. Log back in to your LastPass account using your LastPass browser extension or web Vault (lastpass.com) 3. Your Vault data should appear again.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may be experiencing empty vaults upon login. Be assured that data has not been lost from vaults. Customer Care is able to address the issue so users regain visibility to their data. Our engineers are working to identify the root cause of this issue and will provide another update shortly.

We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may be experiencing trouble signing in if they are using federated login and are newly invited users. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved.

Our third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update.

Our engineers have identified an issue as being caused by an ongoing incident with one of our third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.

Our monitoring indicated connectivity issues with our Dark Web Monitoring functionality. After review we have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence.

We are pleased to inform you that we have closely monitored the recent fix and conducted thorough testing to ensure everything is functioning as expected. We are happy to report that the system is now fully operational. Thank you for your patience and understanding during this process. If you encounter any further issues, please don’t hesitate to reach out to our support team.

We are pleased to inform you that the fix for the recent issue has been successfully implemented. Our team is currently monitoring the system to ensure that everything is operating as expected. We are closely observing the situation to confirm the effectiveness of the fix and to ensure that there are no further issues. We will provide an update as soon as we have confirmed that everything is running smoothly. Thank you for your patience and understanding. If you have any immediate concerns, please feel free to reach out to our support team.

Our team is actively working on testing the possible fix. We appreciate your patience and will provide an update as soon as we have more information.

We wanted to provide you with an update on the current situation. Our team has successfully identified the root cause of the issue affecting our services. We are now working diligently to implement a fix and restore full functionality as quickly as possible. Thank you for your patience and understanding. We will keep you informed with further updates as we make progress. If you have any questions or concerns, please feel free to reach out to our support team.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are actively investigating reports from customers in the EU region experiencing intermittent availability and access issues with LastPass. Our engineers are working to resolve the issue and will provide another update shortly.

We are pleased to confirm that the support site is now fully operational. All articles and search functionality are working as expected. Our team has thoroughly reviewed the site to ensure stability and performance. Thank you for your patience during this period. If you encounter any further issues or have any questions, please do not hesitate to reach out.

We have successfully implemented a fix for the recent issues affecting our support site. The site is now operational. Our team is actively monitoring the situation to ensure stability and performance. We will provide a final update once we are confident that everything is running smoothly. We apologize for the inconvenience and thank you for your patience and understanding.

The search functionality appears to be operating as expected now. Our team is actively monitoring the situation and will provide a final confirmation once we’ve completed a thorough review to ensure everything is fully resolved.

Our engineers have identified the issue and are now actively working with our third-party vendor towards a resolution. We will provide another update shortly.

We are pleased to confirm that the support site is now fully operational. All articles and search functionality are working as expected. Our team has thoroughly reviewed the site to ensure stability and performance. Thank you for your patience during this period. If you encounter any further issues or have any questions, please do not hesitate to reach out.

We have successfully implemented a fix for the recent issues affecting our support site. The site is now operational. Our team is actively monitoring the situation to ensure stability and performance. We will provide a final update once we are confident that everything is running smoothly. We apologize for the inconvenience and thank you for your patience and understanding.

Our third-party vendor is actively working on a permanent fix for the issue. In the meantime, please note that support site articles and search functionality may be experiencing intermittent availability. We appreciate your patience and understanding as we work to resolve this.

We are continuing to work on a fix for this issue.

Our engineers have identified the issue and are now actively working with our third-party vendor towards a resolution. We will provide another update shortly.

Users may have experienced issues accessing www.lastpass.com and blog.lastpass.com during an approximately 15 minute window due to a global networking issue not specific to LastPass. Access to Vaults is not affected. Global networking issues with a cloud provider has been resolved. Engineers will continue to monitor the situation.

We have confirmed that the issue has been resolved.
We will conduct an internal review of this issue to help prevent or minimize future recurrence. If you have any questions or concerns, please reach out to LastPass support at https://support.lastpass.com/s/contact-us. Thank you and we apologize for the disruption.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are continuing to investigate this issue.

We are actively investigating reports that some LastPass Business customers may be experiencing issues accessing the Admin Console. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating the issue that direct logins to the enterprise admin console is not working. Our engineers are working to resolve the issue and will provide another update shortly.

LastPass - Users unable to login to https://www.lastpass.com www.lastpass.com was unavailable to all users. We have implemented a fix and are monitoring the situation.

## **Root Cause Analysis \(RCA\)** ### **Summary:** LastPass users experienced slow performance or were unable to login to LastPass to access their vault. LastPass engineers detected an exponential increase in connections to the LastPass backend database due to a software defect in the planned upgrade of the LastPass Chrome browser extensions. An attempted rollback of the change caused an unintended cascading failure across the customer-facing portions of the LastPass cloud infrastructure due to exceptionally high loads. ### **Date/Time of Incident:** Issue Start Time \(UTC\):         06/06/2024 15:17 Issue End Time \(UTC\):           06/07/2024 00:31 Total Duration:                        9 hours 14 minutes ### **Products Impacted:** * LastPass Web Vault and Web Browser Extension * Federated Login \(Microsoft Entra, Okta\) * LastPass Mobile \(iOS Password Manager, Android Password Manager\) ### **Regions Impacted:** * Americas * Asia-Pacific \(APAC\) * Europe, Middle East and Africa \(EMEA\) ### **Root Cause:** As part of work being done to refactor the LastPass browser extension for Chrome to align with Google’s new MV3 requirements, we have staggered the delivery of updates to customers. This update to MV3 adds many improvements and wholesale architectural changes from Google which are intended to improve the privacy, security, and performance of extensions. During the release of this new Chrome browser extension, engineers noticed an exponential increase in connections to the LastPass platform across all tiers, and a subsequent increase in error rates for various APIs. We ruled out any DoS/DDoS or other security issues unrelated to the update, made the determination that the correlation in timing was sufficiently close to the new extension deployment, and decided to “revert” the extension to remediate any further potential impact. However, there was an unexpected side effect of this rollback which resulted in even more external requests from browser extensions due to the change. As such, many thousands of Google Chrome web browsers began downloading the new extension update in a staggered manner. This is not an uncommon occurrence at our scale. However, as these extensions began to reinitialize and attempted to authenticate, our monitoring systems crossed thresholds indicating that we were experiencing abnormal system scalability issues distributed across our Cloud availability zones as extensions “phoned home.” During the period of instability, we saw this behavior manifest as slowness reported from customers in our observability dashboards began indicating threshold increases which ultimately spiked to 60X nominal load. This additional load came from roughly 414,000 Chrome browsers attempting to update \(potentially multiple times each\) resulting in performance degradation and service unavailability. ### **Remediation Actions Performed:** LastPass engineers implemented measures to alleviate the load on the system during the issue. It was determined that the most efficient and timely service restoration path was to throttle the pace of inbound requests from clients while also ensuring normalized extension versions and traffic to limit any additional waves of synchronization attempts impacting the site. Specifically, we completed the following: * Temporarily disabled non-critical functions so that LastPass users could once again login and access their vaults while traffic stabilized. This “emergency mode” was deactivated once performance returned to normal levels. * Tuned critical infrastructure components such as our content distribution network, web application firewalls and load balancing tiers which enabled better scaling. * Increased our connection limits for our database tier which improved our performance and latency measurements. * Introduced several QA and testing improvements as well as the implementation of additional observability and alerting capabilities. * We have further improved our baselining and on-demand instance modeling to ensure we can handle out-of-threshold peak bursts more efficiently and effectively. ### **Future Preventative Measures:** We continue to execute additional measures meant to more efficiently detect and protect against these sorts of scenarios: * Further revision of our change control and release policies to improve visibility for changes that are high impact for customers * Unrelated to this outage, we have already begun implementation of an additional resilient Cloud region to further distribute traffic.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We have conducted an internal investigation of this issue and have performed remediation actions and future preventative measures to help prevent future recurrence, which you can find on our status page page by selecting this incident. If you would like any additional information or are having any issues, please contact our support team at https://support.lastpass.com/s/contact-us

LastPass performance continues to be stable and fully operational. We will continue to actively monitor the service throughout the weekend before setting this incident to 'resolved' status

LastPass performance continues to be stable and fully operational. We will continue to actively monitoring the service throughout the weekend before setting this incident to 'resolved' status"

Performance is returning to normal levels and we are continuing to monitor systems on our end.

We are continuing to work on a fix for this issue.

Performance is returning to normal levels and we are continuing to monitor systems on our end.

Performance is returning to normal levels and we are continuing to monitor systems on our end.

Our engineers have identified that an update to our chrome browser extension earlier today inadvertently caused load issues on our backend infrastructure. We are working hard to address the issue and are actively working towards a resolution.

Our engineers have identified that an update to our chrome browser extension earlier today inadvertently caused load issues on our backend infrastructure. We are working hard to address the issue and are actively working towards a resolution.

Our engineers have identified that an update to our chrome browser extension earlier today inadvertently caused load issues on our backend infrastructure. We are working hard to address the issue and are actively working towards a resolution.

Our engineers have identified that an update to our chrome browser extension earlier today inadvertently caused load issues on our backend infrastructure. We are working hard to address the issue and are actively working towards a resolution.

Our engineers have identified that an update to our chrome browser extension earlier today inadvertently caused load issues on our backend infrastructure. We are working hard to address the issue and are actively working towards a resolution.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are continuing to investigate this issue.

We are actively investigating reports that customers may be experiencing issues with account log in and slowness. Users may get time out errors upon login. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. Our new iOS Password Manager 6.10.1 version has been released to all users. Please visit the App Store to update immediately.

Our engineers believe they have identified the issue causing problems with version 6.10.0 of the LastPass Password Manager. Version 6.10.1 intends to fix the issue and will be available shortly in the App Store.

We have submitted a new iOS Password Manager 6.10.1 version which intends to fix the issue. This version is currently pending approval from Apple in App Store.

We are actively investigating reports that some LastPass customers may be experiencing a slowdown in performance with iOS Password Manager 6.10.0. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved.We will conduct an internal review of this issue to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that customers may be experiencing issues with accepting shared items through iOS and Android. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

We are actively investigating reports that customers may be experiencing issues when creating new accounts Our engineers are working to resolve the issue and will provide another update shortly.

We identified an issue involving some users encountering a blank screen when attempting to log in through the LastPass website. This issue was the result of a defect that was discovered as part of our ongoing phased release of support for Manifest Version 3 (https://developer.chrome.com/blog/resuming-the-transition-to-mv3). This defect affected login to the vault via https://www.lastpass.com and did not impact login via the extension or other client applications. This was identified at 4:00am Eastern Time and Resolved at 4:18am Eastern Time. We have confirmed that the fix was successful and sincerely apologize for any disruption this may have caused. We will conduct an internal review of this issue to help prevent or minimize future recurrence. If you have any questions, please contact our support team at https://support.lastpass.com/s/contact-us

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers are still working to identify the issue, and any updates we gather will be shared soon.

Our engineers are diligently working to identify the issue, and any updates we gather will be shared soon.

Our engineers are still actively investigating to identify the issue and will provide any updates we have momentarily.

We are actively investigating reports that some LastPass customers may be experiencing difficulties accessing the "support.lastpass.com" web page. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may not be able to log-in to their accounts. All user accessing LastPass through the federated login will experience login failures. Offline mode is available as a workaround. However, the offline mode may have been disabled as a company policy and this option is not available for federated login users.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may be unable to log in to their vault. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may be experiencing high response times while accessing the app and platform website. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update.

Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.

We are actively investigating reports that some LastPass customers may be experience services disruption. Our engineers are working to identify the issue and will provide another update shortly.

We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

We are continuing to work on a fix for this issue.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may be unable to log in to their vault. Our engineers are working to identify the issue and will provide another update shortly.

On 04/19/2023 , from approximately 13:33 UTC until 13:56 UTC, a small subset of Lastpass users would have noticed a message "unknown error occurred" when trying to login to the application. Our engineers have corrected the issue and we confirm that all services are functional. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that LastPass users may be unable to access the application. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may be unable to access the application. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating the issue that admin console related features are not available to users since 8:10 AM UTC, 10 Oct 2022. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are continuing to investigate this issue.

We are actively investigating reports that some LastPass customers may be unable to access the application. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may not be able to log in intermittently. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

We are actively investigating reports that some LastPass business customers may have issues accessing admin portal. However, there is no impact to product functionality. Our engineers believe to have identified the issue. As a workaround, customers can clear the browser cache & access their old admin link with same functionalities: https://lastpass.com/company/?resetconsole=true#!/ Our engineers are working to resolve the issue and will provide another update short.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may not be able to log-in to their accounts. or experience latency with the application. Offline mode is available as a workaround. However, the offline mode may have been disabled as a company policy and this option is not available for federated login users. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that LastPass customers may be experiencing issues when trying to load the webpage. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that LastPass customers may be experiencing issues while attempting to load the marketing webpage www.lastpass.com. However, the users can log in to the application using the URL https://lastpass.com/?ac=1&lpnorefresh=1

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our team is seeing improvements for Dark Web Monitoring and Vault Push infrastructures functionality. We are monitoring the situation and will provide further updates as the situation progresses.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that a subset of customers may be experiencing issues with Dark Web Monitoring and some degradation on the push infrastructure functionality. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are actively investigating reports that some LastPass customers may have issues accessing admin portal. However, there is no impact to product functionality. Our engineers are working to resolve the issue and will provide another update shortly.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Our engineers have corrected the issue and we are confirming that all services are functional. We will continue to monitor the situation and will provide a final update shortly.

Our engineers continue to work on a fix for this issue and we will provide another update shortly.

Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

We are continuing to investigate this issue.

We are actively investigating reports that some LastPass customers may not be able to login intermittently. Offline mode is available as a workaround. However, offline mode may have been disabled as a company policy and this option is not available for federated login users. Our engineers are working to resolve the issue and will provide another update shortly.