LastPass Incident History

We are actively investigating reports that some activation links for provisioned users may not be working as expected. Our engineers are working to resolve the issue and will provide another update shortly.

We are actively investigating reports that multiple LastPass Services are unavailable, our engineers are working to resolve the issue and will provide another update shortly.

We are actively investigating reports that the LastPass download website is experiencing delays in loading properly for customersOur engineers are working to resolve the issue and will provide another update shortly.

We are actively investigating reports that LastPass customers may be experiencing issues accessing help articles from our Support Site. Users should still have access to sign in and create support tickets. Our engineers are working to identify the issue and will provide another update shortly.

We confirm that the issue is resolved and all systems are 100% operational. As always, we will conduct an internal review of this issue to help prevent / minimize future recurrence.

We have detected an issue in our Commerce platform that prevented customers from saving new payment methods and making payments. Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

A recent production deployment caused some servers to lose host name resolution resulting in some product related emails not being sent out. This has been rolled back, and we have confirmed that the issue has been resolved completely, and all systems are 100% operational at this time.

Our engineers have removed the problematic deployment package and error rates related to product emails are returning to normal. We are confirming that all services are functional.We will continue to monitor the situation and will provide a final update shortly.

Our engineers believe we have identified the issue as a recent production deployment that caused some servers to lose host name resolution resulting in some product related emails not being sent out.We are now actively working towards a resolution. We will provide another update shortly

We are actively investigating reports that email login verifications are not reaching customers.Our engineers are working to resolve the issue and will provide another update shortly.