HubSpot Incident History

HelpDesk Chat isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America, Asia Pacific and Europe are currently impacted. We will be back with an update within 15 minutes.

Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search and Reporting in North America. The incident has been fully resolved. No data was lost.

Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search and Reporting in North America. We have mitigated the issue and are now monitoring. We will be back with an update within 30 minutes.

Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search and Reporting in North America. We're investigating what's causing this issue. We will be back with an update within 30 minutes.

Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search in North America. We have mitigated the issue and are now monitoring. We will be back with an update within 30 minutes.

Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI and Global Search in North America. We're investigating what's causing this issue. We will be back with an update within 30 minutes.

Between 10:57 AM EST and 11:05 AM EST on April 11, 2025, we observed elevated error rates and slow responses impacting our Dashboard UI, Global Search, Reporting modules, ApplicationInstallsService, and IntegrationUserImportService. Preliminary diagnostics indicate that abnormal API responses from our database reporting components and issues within our task processing system are contributing to these degradations. We are actively consolidating diagnostic logs across these layers to better correlate events and understand the root cause of the performance issues. We will be back with an update within 30 minutes.

We've addressed the issue that caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. Underlying cause was an overloaded component that we have disabled and scaled up. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.

We've identified the issue that's caused Global Search to be unavailable since 10:45 AM EDT (UTC -04:00) on Apr 9, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 15 minutes.

Global Search isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 15 minutes.

We're investigating reports that Global Search may be unavailable for some users. We'll update this page when we have more information.

On Apr 3, 2025, between 9:37 AM EDT (UTC -04:00) and 9:44 AM EDT (UTC -04:00), and between 9:47 AM EDT (UTC -04:00) and 9:55 AM EDT (UTC -04:00), some customers experienced delays with CRM objects. As of 9:56 AM EDT (UTC -04:00), CRM objects are functioning properly and the incident has been fully resolved.

We've identified the issue that's caused Partial Outage for multiple tools to be unavailable since 2:21 PM EDT (UTC -04:00) on Apr 1, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 15 minutes.

Between 1:36 PM EDT (UTC -04:00) on Mar 28, 2025 and 2:19 PM EDT (UTC -04:00) on Mar 28, 2025, some customers experienced issues with Workflow actions. As of 2:19 PM EDT (UTC -04:00) on Mar 28, 2025, Workflow actions are working properly and the incident has been fully resolved. Any workflows that had an error during this time will need to be manually re-run.

Email Sending is no longer experiencing delays. We've identified and addressed the cause of the delays that began at 11:00 AM EDT (UTC -04:00). As of 1:55 PM EDT all previously delayed emails have been sent.

We have addressed the issue that was causing email sends to be delayed. All new email sends are fully recovered. We continue to process through the backlog of delayed emails, which still has a delay of around an hour, but is actively recovering. We will be back with an update within an hour.

We are continuing to investigate the root cause into why emails within our North America infrastructure are currently delayed. We continue to operate with a delay of around an hour for outbound emails. We will be back with an update within an hour.

We've identified an issue within our system that is delaying some email sends within our North America infrastructure. This is impacting about half of all email sends now, which are seeing delays of around an hour. We are working to address the root cause. We will be back with an update within an hour.

Email Sending in HubSpot is experiencing delays. Our team is investigating the cause of this issue and will update this page when more information is available. We will be back with an update within 30 minutes.

HubSpot is now working for all users. We addressed the root cause of the issue that prevented CRM records from being created or updated, and the issue is fully resolved.

We have identified the cause of this issue. At this point, the ability to create and update CRM records has been restored. We will be back with an update within an hour.

We are continuing to investigate the root cause of an issue that is preventing users from creating or updating records in the CRM since 10:42 AM EDT (UTC -04:00) on Mar 25, 2025. We've identified a core service that is degraded and are working to address the performance issues now. We will be back with an update within 30 minutes.

We are investigating an issue where some users are unable to create or update CRM objects due to persistent errors. This appears to be related to degraded performance in a core internal service. Early signs indicate that the issue may be isolated to our na1 datacenter. Our teams are working to identify the root cause and implement mitigations. At this time, there are no known workarounds. We will provide our next update by 16:00 UTC or sooner if new information becomes available. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. We will be back with an update within 30 minutes.

We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

We are no longer experiencing delays. We've identified and addressed the cause of the delays that began at 12.30 PM EDT (UTC -04:00) on Mar 24, 2025 all delayed data has been processed and caught up. The issue is now fully resolved.

We've addressed the issue that was causing HubSpot data delays for portals hosted in our United States (East) data center, and are actively monitoring the recovery. No data has been lost.

Lists, Datasets, Snowflake Data Share, Reports, and Buyer Intelligence are now fully accessible. Together with Snowflake, we've identified and addressed the root cause of the issue. The incident has been fully resolved and Lists, Datasets, Snowflake Data Share, Reports, and Buyer Intelligence should be working properly. No data was lost.

We've worked with Snowflake to address the issue that caused Lists, Datasets, Snowflake Data Share, Reports, and Buyer Intelligence to become impaired since 10:25 AM EDT (UTC -04:00) on Mar 19, 2025. We're monitoring performance closely to ensure the tools recover properly.

We are continuing to work with Snowflake to resolve the root issue, but don't have any new updates right now. Updates from Snowflake can be found on their status page: https://status.snowflake.com/incidents/9mwvw50z4wnmIn the meantime, we have implemented an update to Lists to make sure they are now working properly.We will be back with an update within 3 hours. We will be back with an update within 3 hours.

We are continuing to work with Snowflake to resolve this issue, but don't have any new updates right now. We will be back with an update within 3 hours.

Lists, Datasets, Snowflake Data Share, Reports, and Buyer Intelligence are all experiencing issues including failures to load. The problems with these parts of our platform are impacted by an outage from Snowflake. We are working with Snowflake to resolve the issue. Snowflake's status page can be found here: https://status.snowflake.com/incidents/9mwvw50z4wnm We will be back with an update within an hour.

Reports, Datasets, Snowflake Data Share, and Lists are still failing to load for many customers. This is due to a problem with a third party service and we expect this issue to continue until the third party is able to resolve their issue. We will be back with an update within an hour.

Reports created in the Custom Report Builder are failing to load. The creation of new lists are also delayed. We are continuing to investigate the source of the issues. We will be back with an update within an hour.

Reporting isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within an hour.