Is Help Scout Down Right Now? Check if there is a current outage ongoing.

We are observing errors related to Google Workspace APIs. Customers who use Google Workspace and have connected their Help Scout inboxes to send via Google OAuth may find they are not able to send or receive email.

Our AI service provider is experiencing issues, resulting in intermittent errors with our AI features. We'll share updates as soon as possible.

We're looking in to reports of slow page loads and Javascript errors across the app. We'll update here when we have more information.

Our engineers have resolved the root cause of the issue with Views. They should be loading now as normal. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!

Our engineers have identified the root cause of the issue with Views and are working on resolving it. Thank you for your patience.

We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!

Our engineers have resolved the root cause of the issue with Views. They should be loading now as normal. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!

Our engineers have identified the root cause of the issue with Views and are working on resolving it. Thank you for your patience.

We're looking into connection errors that could be affecting loading conversations from the inbox views. We'll update here when we have more information!

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We will be performing a scheduled database maintenance on Sunday, May 25, 2025 that should last about 1 hour, starting at 7:00 PM Eastern.Custom Views won't receive updates during this time. They will still function, but new updates on View conversations will not take effect during the maintenance.We will provide updates here if anything changes during the maintenance window.

Our engineers identified the root cause of the issues we were seeing with Views and have resolved it. Views in your Inboxes should return to normal soon. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!

We're looking into issues related to Views not updating in Inboxes. We'll update here when we have more information.

The issue with generating AI Drafts has been identified & resolved. You should now be able to generate new AI Drafts as normal. Thank you again for your patience while our team worked on this one!

Just a quick update to say we are still working on this one! We appreciate your patience while we continue to investigate, and we will post here again as soon as we have more news to share.

We're still looking into this one. AI Drafts is still not working, but our engineers are on the case. Thanks for bearing with us!

AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!

We've finished rolling out the ability to see those indicators in the Inbox. Thank you for your patience!

We've corrected the issue and are slowly rolling out the ability to see those indicators in the Inbox. We'll share more soon, and welcome any questions via help@helpscout.com.

We’ve been alerted to a problem with Help Scout, and we’re investigating. You may not see indicators in the Inbox for who is viewing or replying to Conversations, but Collision Detection should work as expected. We'll share updates as soon as we have them.

The issue with the Closed Folder & Search is now resolved, and everything should be back to normal. If you do notice any further issues, you can reach out to let us know. Thanks for your patience while we worked to get this one fixed up!

The issue has been found and a fix has been deployed. You should now see all Closed Conversations in the Closed Folder, and Search should display all relevant results without issue. We'll continue monitoring this for now and will post a final update once we're sure everything is back to 100%.

We've identified an issue affecting the Closed Folder and Search features. Some Users may notice that sent emails are delayed in being added to the Closed Folder or do not show up in Search Results. Our team is working on getting this resolved as quickly as possible. We'll update you as soon as it has been resolved!

Thanks for your patience folks! This issue has been resolved and all areas of the app should be up and running again.

Due to a problem with a third-party service, Beacon Live Chat and Contact form, Docs presence detection as well as Collision Detection continue to have degraded performance or a partial outage. We expect these services to be back up and running again at 8PM EST/12AM UTC. We will post an update here as soon as we have more information to share.

We are continuing to investigate this issue.

Our team is currently investigating an issue that has impacted Beacon and Collision Detection. For now, Beacon's Live Chat is not able to send messages and users in the web app are not able to see when others are responding to or viewing a conversation, Docs presence detection is also impacted by this problem. We will post an update here just as soon as we have more information to share.

Our team have found the cause for the slowdown issues you may have encountered in the last 30 minutes, which have now been resolved. Performance is back to normal across the board. Thank you for your patience while we worked to get this one fixed!

We're looking in to reports of slow page loads across the app. We'll update here when we have more information.

We've made some adjustments and Docs Sites & AI Answers are back up! If you have further questions please reach out to our Support team via help@helpscout.com 🙌

We’ve been alerted to a problem with Help Scout Docs & AI Answers - we’re investigating.

We've been able to restore functionality to our AI Services, if you have questions please reach out to our support team via help@helpscout.com Thank you!

We've made some changes on our end to restore functionality within Help Scout. We'll continue to monitor, and will update once things are resolved.

Our AI Service provider is experiencing issues resulting in our AI features not functioning. We'll share updates as soon as possible.

We have resolved the issue with Help Scout Android app with a new update. You will need to update to the latest version of the app to see the changes. Thank you again for your patience while we worked to resolve this!

Our mobile engineers have identified the problem and we are working to get the Android app back up and running. Thank you for bearing with us.

We’ve been alerted to a problem with Help Scout's Android app. Users are unable to load the app. Our mobile engineers are investigating and we'll be posting updates here.

Page load times should be back to normal now. We're closing this out; sorry for the trouble today, friends!

We've identified the cause of the issues causing the slowness across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.

We're looking into reports of slow page loads across the app. Some customers may notice a long delay when taking actions across Help Scout. We'll update here when we have more information.

From approximately 3:10 PM - 5:00 PM ET, our team identified an issue with our mobile apps. During that time, you may not have been able to log into or use the mobile apps. This has since been fixed and performance in the mobile apps are back to normal. We apologize for the disruption to your day.

This incident has now been resolved - thanks for your patience as we worked through this one.

We apologize for the continued trouble with Views. The fix is still running, and it will take several hours to complete.

A fix has been identified, but it is taking longer than expected to implement. We will update this page once the process is complete.

Thanks so much for your patience today - our team is testing a fix for the issue.

We are continuing to work on a fix for this issue.

We are experiencing an issue with Inbox Views not updating currently. The issue has been identified and we are working toward a resolution.

Our engineers got to the bottom of today's issues and have released a fix. Performance should be returning back to normal across the board. We apologize for the disruption to your day.

We're seeing improvements in the performance of the Docs editor and inbound and outbound emails are working in Inbox. We're still working on getting Apps, Messages, and Chat working smoothly.

We're seeing improved performance in Inboxes, but pages are still struggling to load for Apps, Messages, and the Docs editor. Our engineers are continuing to work on a solution.

We've identified the cause of the issues creating slowness across Help Scout and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.

We're looking in to reports of slow page loads across the app. Some pages are not loading at all. We'll update here when we have more information.

Our team was able to resolve the issue and all AI services should be back to normal.

The issue has been identified and we are currently working on the solution.

Help Scout's AI services are currently unavailable and we are investigating. The following features may not work, and may return errors: AI Drafts AI Answers AI Assist AI Summarize ─── We shall update this page once we have further information.

At approximately 2 PM EST, our team identified a 15-minute period where we experienced instability in our live chat feature. During that time, you may not have been able to access the live chat section of your account or respond to chats. We have identified and resolved the issue causing this instability, and live chat should work as expected. Apologies for the disruption, and please reach out to our team if you continue to experience any issues with chat!

This incident has been resolved, and our AI Services are now back in action. Thank you again for your patience while we worked to resolve this!

We've been able to identify the source of the issue and we hope to have this resolved soon! We'll post another update here as soon as this has been resolved. Thanks for your patience!

We are continuing to investigate this issue.

Help Scout's AI services are currently unavailable and we are investigating. The following features may not work, and may return errors: AI Drafts AI Answers AI Assist AI Summarize ─── We shall update this page once we have further information.

We've been able to identify the source of the issue and we're happy to say that things are working as expected. If you have questions, reach out to our support team via email, at help@helpscout.com!

We're aware that default folders are not showing conversations as we'd expect, and we are actively investigating the issue. We'll share more once we have an update and appreciate your patience.

Page load times should be back to normal now. We're closing this out, sorry for the trouble today!

We're looking into reports of slow page loads across the app. Some customers may notice a long delay when taking actions across Help Scout. We'll update here when we have more information.

We experienced an issue that caused Docs sites to be unavailable, we've since resolved the issue but if you see lingering issues or have questions, feel free to reach out via help@helpscout.com

At approximately 1:47 PM EST, our team identified a brief 10 minute period where we experienced instability across the app. During that time, you may have not been able to access the app or you may have observed slowness. Email delivery was not impacted. The issue has since been resolved.

Inbound email deliveries are catching back up. You should see things returning to normal. Apologies for the trouble!

We're investigating a problem with inbound email delivery. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

The access issues are caused by a third-party provider, and we're reaching out to customers who have reported it with more information. Please get in touch at help@helpscout.com if you're running into issues.

We’ve been alerted that some users are having issues with accessing and logging into Help Scout. We’re investigating further.

At approximately 9:20PM EST, our team identified a brief 10 minute period where we experienced intermittent instability across the app and inbound email delivery was delayed. We have since identified and resolved the issue causing this instability and delay. All delayed email has been successfully requeued and sent to your Help Scout Inbox. Apologies for the disruption!

Speed across Help Scout is back to normal, so we're closing this out. If your team continues to see any issues with Help Scout, please reach out to our team. Thanks again for your patience and apologies for the issues experienced today!

Our team is still investigating the issue with slowness in Help Scout. Thanks for your patience today!

We are continuing to investigate this issue.

Our engineers continue investigating this issue, which is impacting the speed of page loads across Help Scout. We will provide more updates as we have them. We appreciate your patience!

We're looking in to reports of slow page loads across the app. Some customers may notice a long delay when working in Help Scout. We'll update here when we have more information.

Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.

The web-app was temporarily down between 15:30 - 15:34 UTC. Help Scout should now be loading correctly, though page loads might be slow as we continue to recover.

This incident has now been resolved.

We have identified an issue with mobile push notifications not working currently and we are working to resolve the problem now. We will update this status as soon as we have gotten the issue resolved.

Performance is stable across the board, so we're closing this out. The app is running smoothly and email queues are empty and processing messages in a timely manner, as expected. Thanks again for your patience and apologies for the issues experienced today.

We've identified the cause of the issues causing the issues across Help Scout today. The app is back online, and we're clearing the queues as quickly as possible.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We're still working to determine the root cause of the outages and restore services. We will provide more updates as we have them. Thank you for your patience!

Our engineers continue investigating this issue, which is affecting our customers' ability to log in to the app. We will provide more updates as we have them. We appreciate your patience!

We're investigating reports of slow page loads across the app. Some customers may notice a long delay when attempting to send replies. We'll update you when we have more information. Your Help Scout mailbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as soon as we have it.

The third party issue appears to be resolved and the app is now running smoothly.

We are continuing to investigate this issue.

A third party issue is affecting performance across the app for users in some locations. Our team will continue to investigate and provide updates.

Our team is investigating reports of slow page loads across the app. Some customers may notice a delay when attempting to use or log into Help Scout. We'll update you as soon as we have more information.

The issue with Docs has been resolved. Thanks so much for your patience!

Our team has resolved the issue and we are monitoring to ensure it's been corrected.

We are currently investigating an issue with Docs site intermittently experiencing long load times and errors. We will share updates here as soon as we have them.

Looks like we're in the clear! All areas of the app are functional again and email queues are just about empty, so we're closing this one out. Apologies for the trouble today folks, thank you for your patience!

Our team is continuing to work on getting delayed emails into Help Scout and we are closely monitoring the situation. Everything should be back to normal very soon!

Inbox, Docs, Beacon, and our API are working again. Inbound emails may be slightly delayed while we are working on getting all emails into Help Scout.

We're working on getting Help Scout back up as quickly as possible. We appreciate your patience!

We're seeing connection issues across Help Scout that are causing problems logging into accounts, working in the inbox, Beacons, when using the API, and accessing Docs sites. We're working on getting services back to a stable point. Inbound and outbound email will be delayed until we can get this sorted. We'll continue to update here as we have more information.

We’re seeing reports of trouble accessing the inbox in Help Scout and are actively investigating.

We experienced ~10 minutes of slowness with Help Scout today. The underlying issue was quickly spotted and resolved, but during this period, you may have encountered issues with slow loading in your account. The issue began at roughly 12:15 pm (GMT)and was resolved within 10 minutes. Thank you for your patience during this time.

We experienced ~30 mins of downtime with our Live Chat API today. This issue was quickly spotted & resolved, but during this period, you may have encountered issues with incoming Live Chats through Beacon. The downtime began around 11:30am GMT, and was resolved by noon. Thank you for your patience while we worked to get this resolved!

We experienced 5 minutes of connection issues due to our cloud provider and recovered automatically. The downtime began at 11:05a ET and ended at 11:10.

We've identified the source of the issue and are seeing things work as expected. Thanks for your patience!

We're seeing errors when attempting to load the Inbox and are actively investigating. Thank you for you patience!

We've found the source of the issue and have solved the issue with page loads. Thank you for your patience!

We're continuing to investigate the situation causing slow page loads. Thank you for your patience!

We're investigating reports of slow page loads across the app. Some customers may notice a delay when attempting to use Help Scout. We'll update you as soon as we have more information.

This incident has been resolved. Sidebar apps and Docs article previews are operating smoothly. Thank you for your patience today!

We've identified the source of the issue and are working on remediating.

We're seeing errors when loading some sidebar apps and Docs article previews. We're currently investigating and will share updates as soon as we have them.

Our mobile apps are stable and running smoothly. Thank you for your patience.

Mobile apps are running smoothly again. We'll keep an eye on this issue for a bit longer to make sure everything is ok.

We've identified the issue affecting our mobile apps and are working on a resolution.

We’ve been alerted to a problem with Help Scout's Mobile app, which impacts both the Android and iOS - we’re investigating and we'll be posting updates here.

Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours and are very sorry for the trouble today. Please reach out if you continue to experience any problems across Help Scout.

We're still investigating the situation and will share updates as we have them. Thank you for your patience!

We're still investigating the situation and will share updates as we have them.

We're still investigating the situation with delays in the Inbox, and will share updates as we have them.

We're still actively investigating the delays we've seen with Inbox. We'll share more updates as we have them, and we appreciate your patience.

We're continuing to investigate Inbox delays. Thank you for bearing with us.

We're investigating a problem with email delivery. Your Help Scout inbox might be slow to update with new messages and replies until we're in the clear. We'll post more information here as we have it.

All Help Scout services are now stable, so we are closing this issue. Today's problems were caused by a disruption at a third-party service provider, leading to service degradation across the Help Scout platform. We will continue to monitor the situation, but if you experience any further issues, please contact us at help@helpscout.com.

We're still seeing delays across the Web app, including search, folders and the Docs editor. We've identified the issue and we're working on a fix. We'll post another update when services are back to normal.

Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.

This incident has been resolved. AI Drafts are operating correctly and so we're closing this one out. Thanks for your patience!

Our 3rd party provider introduced a fix and AI Drafts should now be working correctly. We're keeping this incident in "Monitoring" for the time being and will send an alert when it's moved to "Resolved".

AI Drafts is experiencing issues with draft generation due to an incident occurring with an upstream 3rd party provider. We'll update our status page as soon as we have more information on a resolution. Thanks for your patience!

We've been able to implement a fix and are seeing app performance improve. We'll continue to keep an eye on things just in case, but feel free to reach out to us at help@helpscout.com if you see further issues.

We've been able to identify the source of the issue and are working on a solution.

We're still investigating issues with app slowness - we appreciate your patience and will share updates once we have them.

We've noticed an issue with general app performance and are actively investigating.

We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.

We're looking into reports of slow page loads across Help Scout and Docs sites. We'll update here when we have more information.

We have identified and corrected the cause of this issue. Folders, search results, and page loads should be performing as normal. Thank you for your patience!

We're looking into reports of slow loading across the app. Features like Search and folders may be slow to load. This should impact fewer than 10% of customers. We'll update here when we have more information.

We've been able to resolve the issues with slow page loads across Help Scout, and availability of the Docs platform. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.

We're looking into reports of slow page loads across the app along with Docs sites availability. We'll update here when we have more information.

We’ve been alerted to a problem with Help Scout Docs.

We've been able to resolve the issues with slow page loads across Help Scout. We appreciate your patience and welcome you to reach out to Help Scout Support via help@helpscout.com with any follow-up questions.

We've identified the source of the issue, and we're working on remediation; periodic slowness may continue in the meantime.

We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.

We are still investigating the slow page loads across Help Scout. Thanks for bearing with us.

We continue to investigate the slow page loads across Help Scout. Thanks for bearing with us.

We're looking into reports of slow page loads across the app. We'll update here when we have more information.

Docs connection issues have now been resolved - please reach out to Help Scout Support if you are experiencing any further issues.

We have identified the cause of the connection issue and have launched a fix. We are monitoring to ensure stability.

We’ve been alerted to a problem with Help Scout Docs - we’re investigating.

Docs connection issues have now been resolved - please reach out to Help Scout support if you are experiencing any further issues.

We have identified the cause of the connection issue and have launched a fix. We are monitoring to ensure stability.

We’ve been alerted to a problem with Help Scout Docs - we’re investigating and will update once more information is available.

The app is running smoothly and we're not seeing any more errors. Thanks again for your patience and apologies for the issues experienced today.

Our engineering team has implemented a fix and we're currently monitoring the results. Users should notice an improvement in the performance of the app.

The issue has been identified and our engineers are working on a resolution. This is affecting various functions and users may continue to experience a degraded performance across the app while the investigation is ongoing. Thank you for your patience.

We are continuing to investigate this issue and will provide more updates as we have them. Thank you for your patience!

Help Scout is experiencing some delays and our engineers are looking into it.