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Help Scout logo and current status indicator

Help Scout Status

Help Scout Status is currently Operational
Last checked from Help Scout's official status page
Help Scout

Help Scout Status

Operational
Last updated 9 components

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Help Scout components

All components

Web App
Operational
Docs Sites
Operational
Beacon
Operational
Mobile Apps
Operational
Email Processing
Operational
Mailbox counts, folders, reports, search results
Operational
Marketing Site
Operational

Frequently Asked Questions

Common questions about Help Scout status

No, Help Scout is currently Operational and working normally. Last checked from Help Scout's official status page. Our real-time monitoring tracks all 9 Help Scout components and services.

Sign up to receive instant notifications when Help Scout goes down or is back up.

Stay informed about Help Scout status changes:
  1. Automated Alerts: Sign up to receive instant notifications when Help Scout goes down or is back up.
  2. This Status Page: Bookmark this page for real-time updates
  3. Official Channels: Follow Help Scout's official status page and social media

Help Scout status meanings:
  1. Operational: All systems working normally
  2. Degraded Performance: Service available but slower than usual
  3. Partially Re-routed: Service working through alternative network paths
  4. Re-routed: Traffic redirected to alternative infrastructure
  5. Partial Outage: Some features or regions affected
  6. Major Outage: Widespread service disruption
  7. Critical: Complete service failure requiring immediate attention
  8. Under Maintenance: Planned maintenance in progress

Current Help Scout status: Operational

If Help Scout is experiencing issues:
  1. Sign up to receive instant notifications when Help Scout is back up.
  2. Follow Help Scout's official social media for announcements

No, Help Scout has not experienced any issues or outages today. We continuously monitor Help Scout and provide real-time updates on any service disruptions. All systems have been running smoothly today with no reported outages or service interruptions.

Current Help Scout status: Operational.

If you're experiencing issues, try these troubleshooting steps:
  1. Clear your browser cache and cookies
  2. Try accessing Help Scout from an incognito/private window
  3. Check your internet connection and try a different network
  4. Disable browser extensions temporarily
  5. Contact Help Scout support if the issue persists

Current Help Scout status: Operational

Help Scout outages typically last from a few minutes to several hours, depending on the issue. Minor problems are usually resolved within 15-30 minutes, while major outages can take 1-4 hours. We provide real-time updates during any incidents.

Check if Help Scout is down for everyone or just you:
  1. This status page shows real-time global status of all Help Scout services and components
  2. Official status page: Visit Help Scout's official status page for company updates
  3. Social media: Check Help Scout's Twitter/X account for outage announcements
  4. Get alerts: Sign up for instant notifications when issues are detected or resolved

If Help Scout is working for others but not you, try clearing your browser cache, checking your internet connection, or using a different network.