Is Gusto Down Right Now? Check if there is a current outage ongoing.

Gusto is currently Operational

Last checked 2025-06-14T13:30:58.613Z from Gusto's official status page

Historical record of incidents for Gusto

Jun 12, 2025

Report: "Limited access to support via phone and chat"

Last update 2025-06-12T18:46:32.441Z

investigating2025-06-12T18:46:32.438Z

We are currently investigating an issue impacting our ability to support customers via phone and chat. Our team is actively working to identify the cause and mitigate the impact. We will provide updates as soon as more information becomes available. Thank you for your patience. Please visit our help center or open a support case for assistance.

Feb 17, 2025

Report: "Gusto settings page performance degradation"

Last update 2025-02-17T20:13:42.998Z

resolved2025-02-17T20:13:42.984Z

This incident has been resolved.

identified2025-02-17T19:24:07.114Z

Performance is currently degraded on the Gusto settings page, Gusto is aware and working on a resolution.

Nov 22, 2024

Report: "Customers are experiencing slowness and errors when accessing Gusto"

Last update 2024-11-22T20:57:56.463Z

resolved2024-11-22T20:57:56.448Z

Customers should no longer be experiencing slowness and errors in Gusto.

identified2024-11-22T19:29:36.678Z

The issue has been identified and a fix is being implemented.

investigating2024-11-22T19:16:48.173Z

We are continuing to investigate this issue.

investigating2024-11-22T19:09:50.472Z

We are continuing to investigate this issue.

investigating2024-11-22T19:09:43.698Z

We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.

Nov 20, 2024

Report: "Customers are experiencing slowness and errors"

Last update 2024-11-20T17:22:40.147Z

resolved2024-11-20T17:22:40.133Z

Customers should no longer be experiencing slowness and errors in their Gusto dashboard.

investigating2024-11-20T17:09:48.914Z

We are currently investigating an issue where customers are experiencing slowness and errors in their Gusto dashboard. This is also impacting the performance of our API.

Nov 19, 2024

Report: "Customers are experiencing slowness and errors"

Last update 2024-11-19T20:33:38.633Z

resolved2024-11-19T20:33:38.617Z

Customers should no longer be experiencing slowness and errors in their Gusto dashboard.

investigating2024-11-19T20:08:15.269Z

We are currently investigating an issue where customers are experiencing slowness and errors in their Gusto dashboard. This is also impacting the performance of our API.

Oct 31, 2024

Report: "Some customers are experiencing slowness and errors in their Gusto dashboard"

Last update 2024-10-31T18:20:41.215Z

resolved2024-10-31T18:20:41.199Z

This incident has been resolved.

monitoring2024-10-31T17:17:51.990Z

Customers should no longer be experiencing slowness and errors due to this issue.

investigating2024-10-31T17:09:50.656Z

We're aware that some customers may experience slowness resulting in an error. We are actively investigating the issue.

Oct 17, 2024

Report: "All customers are unable to use our chat option for support."

Last update 2024-10-17T16:08:28.872Z

resolved2024-10-17T16:08:28.856Z

This incident has been resolved.

monitoring2024-10-17T16:01:20.923Z

A fix has been implemented and we are monitoring the results.

identified2024-10-17T15:57:01.059Z

The issue has been identified and a fix is being implemented.

investigating2024-10-17T14:35:52.541Z

We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.

Sep 19, 2024

Report: "Some customers may experience longer wait times when calling Gusto"

Last update 2024-09-19T15:19:07.169Z

resolved2024-09-19T15:19:07.150Z

This incident has been resolved.

investigating2024-09-19T14:16:43.152Z

We have identified an issue that has resulted in longer wait times when calling Gusto. Feel free to use chat for immediate assistance. We are working to resolve this issue as quickly as possible.

Sep 17, 2024

Report: "Some customers are experiencing an error when accessing Gusto."

Last update 2024-09-17T04:50:47.474Z

resolved2024-09-17T04:50:47.461Z

No issues have been seen since 8:42p PT, we consider this issue resolved.

monitoring2024-09-17T03:05:13.541Z

A fix has been implemented and we are monitoring the results.

identified2024-09-17T02:29:00.165Z

The issue has been identified and a fix is being implemented.

investigating2024-09-17T01:31:19.000Z

We are currently investigating this issue.

Sep 10, 2024

Report: "Some Users are unable to access Gusto"

Last update 2024-09-10T21:34:53.136Z

resolved2024-09-10T21:34:53.123Z

This incident has been resolved.

monitoring2024-09-10T21:17:12.382Z

We are continuing to monitor for any further issues. Some pages are loading slowly.

monitoring2024-09-10T21:05:54.725Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-10T21:03:52.114Z

We are continuing to investigate this issue.

investigating2024-09-10T20:57:18.724Z

We are currently investigating this issue.

Aug 5, 2024

Report: "We are aware that some customers are experiencing issues running payroll."

Last update 2024-08-05T22:14:00.034Z

resolved2024-08-05T22:14:00.018Z

This incident has been resolved.

investigating2024-08-05T22:12:45.726Z

We are continuing to investigate this issue.

investigating2024-08-05T22:04:18.493Z

We are currently investigating this issue.

Jun 20, 2024

Report: "Experiencing Issues with Cloudflare CDN/Cache and Cloudflare Network"

Last update 2024-06-20T20:36:33.946Z

resolved2024-06-20T20:36:33.929Z

This incident has been resolved.

investigating2024-06-20T20:35:53.715Z

We are continuing to investigate this issue.

investigating2024-06-20T19:36:32.977Z

We are currently investigating this issue.

Apr 15, 2024

Report: "We are aware of some users experiencing site slowness or time outs. Our team is actively working to resolve this issue with an anticipated resolution by 11am PST. We apologize for any inconvenience."

Last update 2024-04-15T17:59:03.998Z

resolved2024-04-15T17:59:03.980Z

This incident has been resolved.

investigating2024-04-15T17:58:28.286Z

We are continuing to investigate this issue.

investigating2024-04-15T16:40:13.242Z

We are continuing to investigate this issue.

investigating2024-04-15T16:36:39.976Z

We are currently investigating this issue.

Mar 19, 2024

Report: "We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience."

Last update 2024-03-19T21:55:54.678Z

resolved2024-03-19T21:55:54.665Z

This incident has been resolved.

investigating2024-03-19T21:13:24.255Z

We are currently investigating this issue.

Mar 15, 2024

Report: "We are aware of slowness that customers may be experiencing when using Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time."

Last update 2024-03-15T22:55:55.311Z

resolved2024-03-15T22:55:55.291Z

This incident has been resolved.

investigating2024-03-15T22:45:10.691Z

We are continuing to investigate this issue.

investigating2024-03-15T22:42:09.736Z

We are currently investigating this issue.

Mar 9, 2024

Report: "We are aware of potential errors that customers may be experiencing with benefits features in Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time."

Last update 2024-03-09T00:58:27.461Z

resolved2024-03-09T00:58:27.447Z

This incident has been resolved.

investigating2024-03-09T00:48:30.068Z

We are currently investigating this issue.

Feb 8, 2024

Report: "We are aware that customers may be experiencing slowness when using Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time."

Last update 2024-02-08T00:10:36.960Z

resolved2024-02-08T00:10:36.947Z

This incident has been resolved.

investigating2024-02-08T00:00:54.152Z

We are continuing to investigate this issue.

investigating2024-02-07T23:46:49.475Z

We are currently investigating this issue.

Jan 17, 2024

Report: "We are aware of potential error messages that customers may be experiencing when attempting to run payroll. Our teams are working to resolve this as a top priority. Thank you for your patience at this time."

Last update 2024-01-17T22:21:41.460Z

resolved2024-01-17T22:21:41.446Z

This incident has been resolved.

investigating2024-01-17T21:23:47.391Z

We are currently investigating this issue.

Report: "We are aware of potential error messages that customers may be experiencing when accessing Gusto.com. Our teams are working to resolve this as a top priority. Thank you for your patience at this time."

Last update 2024-01-17T17:40:29.983Z

resolved2024-01-17T17:40:29.969Z

This incident has been resolved.

investigating2024-01-17T17:37:28.005Z

We are currently investigating this issue.

Jan 16, 2024

Report: "We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time."

Last update 2024-01-16T21:32:09.990Z

resolved2024-01-16T21:32:09.979Z

This incident has been resolved.

investigating2024-01-16T20:52:58.080Z

We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. For voice support, you may reach us at (800) 936-0383. Thank you for your patience at this time.

investigating2024-01-16T20:48:14.940Z

We are continuing to investigate this issue.

investigating2024-01-16T19:12:53.772Z

We are continuing to investigate this issue.

investigating2024-01-16T19:10:35.972Z

We are currently investigating this issue.

Jan 11, 2024

Report: "Some customers may be experiencing temporary delays in SMS messages related to 2FA authentication"

Last update 2024-01-11T17:30:56.899Z

resolved2023-09-28T19:50:06.146Z

This incident has been resolved.

investigating2023-09-28T17:13:00.818Z

We are continuing to investigate this issue.

investigating2023-09-28T16:52:30.149Z

We are currently investigating this issue.

Report: "We are currently experiencing higher than normal call volume. During this time, please leverage help center for support."

Last update 2024-01-11T01:01:05.542Z

resolved2024-01-11T01:01:05.528Z

This incident has been resolved.

investigating2024-01-10T23:02:27.915Z

We are currently investigating this issue.

Jan 3, 2024

Report: "We are currently experiencing higher than normal call volume. During this time, please leverage help center for support."

Last update 2024-01-03T22:00:14.856Z

resolved2024-01-03T22:00:14.840Z

This incident has been resolved.

investigating2024-01-03T19:42:34.540Z

We are currently investigating this issue.

Nov 27, 2023

Report: "Some users are unable to access or log into the Gusto website"

Last update 2023-11-27T19:43:56.143Z

resolved2023-11-27T19:43:56.128Z

This incident has been resolved.

investigating2023-11-27T18:45:13.063Z

We are currently investigating this issue.

Report: "Some users are unable to access the Gusto website, mobile app, and API"

Last update 2023-11-27T17:34:29.633Z

resolved2023-11-27T15:48:55.647Z

This incident has been resolved.

investigating2023-11-27T15:48:45.557Z

We are continuing to investigate this issue.

investigating2023-11-27T15:05:34.282Z

We are continuing to investigate this issue.

investigating2023-11-27T14:42:38.000Z

We are currently investigating this issue.

Oct 19, 2023

Report: "that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize"

Last update 2023-10-19T17:16:20.260Z

resolved2023-10-19T17:16:20.245Z

This incident has been resolved.

investigating2023-10-19T14:58:17.635Z

We are continuing to investigate this issue.

investigating2023-10-19T14:40:41.091Z

We are continuing to investigate this issue.

investigating2023-10-19T14:05:39.618Z

We are currently investigating this issue.

Sep 18, 2023

Report: "We appreciate your patience as we are experiencing longer than anticipated wait times"

Last update 2023-09-18T19:23:02.185Z

resolved2023-09-18T19:23:02.171Z

This incident has been resolved.

identified2023-09-18T18:27:31.786Z

The issue has been identified and a fix is being implemented.

Sep 8, 2023

Report: "All customers are experiencing high wait times"

Last update 2023-09-08T14:24:25.272Z

resolved2023-09-08T14:24:25.257Z

This incident has been resolved.

identified2023-09-08T14:06:18.020Z

The issue has been identified and a fix is being implemented.

Sep 6, 2023

Report: "Customers may be experiencing slowness in their Gusto accounts."

Last update 2023-09-06T00:12:26.827Z

resolved2023-09-06T00:12:26.811Z

This incident has been resolved.

monitoring2023-09-06T00:09:45.456Z

A fix has been implemented and we are monitoring the results.

investigating2023-09-05T22:51:51.316Z

We are currently investigating this issue.

Aug 21, 2023

Report: "All customers are experiencing high wait times"

Last update 2023-08-21T16:53:47.783Z

resolved2023-08-21T16:53:47.766Z

This incident has been resolved.

monitoring2023-08-21T16:47:34.753Z

A fix has been implemented and we are monitoring the results.

investigating2023-08-21T16:27:27.718Z

We are continuing to investigate this issue.

investigating2023-08-21T15:59:49.600Z

We are continuing to investigate this issue.

investigating2023-08-21T15:51:01.529Z

We are currently experiencing high call volume and may experience high hold times.

Aug 3, 2023

Report: "Some companies are seeing double debits for payroll and payments processed through Gusto"

Last update 2023-08-03T23:04:08.292Z

resolved2023-08-03T23:04:08.274Z

This incident has been resolved.

monitoring2023-08-03T23:00:57.817Z

A fix has been implemented and we are monitoring the results.

identified2023-08-03T14:32:26.798Z

The issue has been identified and a fix is being implemented.

investigating2023-08-03T13:32:32.964Z

We are currently investigating this issue.

Jul 7, 2023

Report: "Some users are unable to request callbacks from their Gusto account"

Last update 2023-07-07T15:28:03.354Z

resolved2023-07-07T15:28:03.339Z

This incident has been resolved.

monitoring2023-07-07T15:21:28.813Z

A fix has been implemented and we are monitoring the results.

investigating2023-07-07T14:37:24.464Z

We are currently investigating this issue. For support, please contact us at (800) 936-0383.

Jul 6, 2023

Report: "Some users are experiencing errors in their Gusto accounts."

Last update 2023-07-06T22:02:58.054Z

resolved2023-07-06T22:02:58.038Z

This incident has been resolved.

monitoring2023-07-06T21:54:12.747Z

A fix has been implemented and we are monitoring the results.

identified2023-07-06T21:53:55.253Z

We are continuing to work on a fix for this issue.

identified2023-07-06T21:46:37.451Z

The issue has been identified and a fix is being implemented.

investigating2023-07-06T21:15:34.009Z

We are continuing to investigate this issue.

investigating2023-07-06T21:13:53.529Z

We are continuing to investigate this issue.

investigating2023-07-06T21:13:13.359Z

We are currently investigating this issue.

Jun 30, 2023

Report: "Most users are experiencing errors within their Gusto account"

Last update 2023-06-30T19:00:45.130Z

resolved2023-06-30T19:00:45.117Z

This incident has been resolved.

monitoring2023-06-30T18:00:45.850Z

A fix has been implemented and we are monitoring the results.

investigating2023-06-30T17:52:00.657Z

We are currently investigating this issue.

Jun 15, 2023

Report: "Some International Contractors are experiencing onboarding and bank update errors."

Last update 2023-06-15T01:06:08.765Z

resolved2023-06-15T01:06:08.752Z

This incident has been resolved.

investigating2023-06-14T22:14:11.501Z

We are currently investigating this issue.

Jun 13, 2023

Report: "Some users are experiencing errors within their Gusto account."

Last update 2023-06-13T22:03:56.358Z

resolved2023-06-13T22:03:56.343Z

This incident has been resolved.

identified2023-06-13T21:11:30.639Z

The issue has been identified and a fix is being implemented.

Jun 8, 2023

Report: "Most users are unable to get 2-step verification codes"

Last update 2023-06-08T17:05:37.156Z

resolved2023-06-08T17:05:37.125Z

This incident has been resolved.

identified2023-06-08T15:06:07.563Z

The issue has been identified and a fix is being implemented.

investigating2023-06-08T14:39:41.239Z

We are currently investigating this issue.

May 30, 2023

Report: "Most users are experiencing slowness in their accounts"

Last update 2023-05-30T21:30:53.903Z

resolved2023-05-30T21:30:53.893Z

This incident has been resolved.

investigating2023-05-30T20:49:11.681Z

We are currently investigating this issue.

May 11, 2023

Report: "Some users are experiencing site slowness"

Last update 2023-05-11T20:55:44.887Z

resolved2023-05-11T20:55:44.876Z

This incident has been resolved.

investigating2023-05-11T20:21:44.792Z

We are currently investigating this issue.

May 4, 2023

Report: "Users are experiencing site slowness"

Last update 2023-05-04T22:45:28.166Z

resolved2023-05-04T22:45:28.145Z

This incident has been resolved.

investigating2023-05-04T22:33:18.225Z

We are currently investigating this issue.

May 3, 2023

Report: "Most users are unable to access their Gusto account"

Last update 2023-05-03T21:44:59.613Z

resolved2023-05-03T21:44:59.594Z

This incident has been resolved.

monitoring2023-05-03T21:33:51.836Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-03T21:23:47.018Z

We are currently investigating this issue.

Mar 2, 2023

Report: "Most users are experiencing slowness"

Last update 2023-03-02T00:01:59.527Z

resolved2023-03-02T00:01:59.509Z

This incident has been resolved.

monitoring2023-03-01T22:31:20.827Z

A fix has been implemented and we are monitoring the results.

investigating2023-03-01T21:35:49.673Z

We are currently investigating this issue.

Feb 24, 2023

Report: "Some administrators are unable to process payroll"

Last update 2023-02-24T13:59:46.729Z

resolved2023-02-24T13:59:46.716Z

This incident has been resolved.

monitoring2023-02-24T00:31:34.824Z

A fix has been implemented and we are monitoring results. Please process payroll and reach out through the Help tab of your account if you need an expedite.

investigating2023-02-24T00:07:03.575Z

We are currently investigating this issue.

Feb 23, 2023

Report: "Most administrators are experiencing errors processing contractor payments."

Last update 2023-02-23T23:25:46.474Z

resolved2023-02-23T23:25:46.460Z

This incident has been resolved.

monitoring2023-02-23T19:02:23.370Z

A fix has been identified and we are monitoring results. Please review contractor payments to ensure processed payments are correct.

investigating2023-02-23T18:55:00.771Z

We are currently investigating this issue. Please do not process contractor payments at this time.

Feb 16, 2023

Report: "Most employers are experiencing slowness downloading reports"

Last update 2023-02-16T18:41:44.178Z

resolved2023-02-16T18:41:44.164Z

This incident has been resolved.

investigating2023-02-16T17:44:42.679Z

We are currently investigating this issue.

Report: "Most users are experiencing slowness"

Last update 2023-02-16T04:06:07.015Z

resolved2023-02-16T04:06:06.994Z

This incident has been resolved.

monitoring2023-02-15T20:44:48.070Z

A fix has been implemented and we are monitoring the results.

identified2023-02-15T20:08:14.484Z

The issue has been identified and a fix is being implemented.

investigating2023-02-15T20:01:56.696Z

We are currently investigating this issue.

Feb 14, 2023

Report: "Most employers are unable to download reports"

Last update 2023-02-14T23:51:01.826Z

resolved2023-02-14T23:51:01.809Z

This incident has been resolved.

monitoring2023-02-14T22:25:50.556Z

A fix has been implemented and we are monitoring the results.

investigating2023-02-14T21:55:25.461Z

We are currently investigating this issue.

Feb 6, 2023

Report: "Most users are unable to log in to their Gusto accounts"

Last update 2023-02-06T00:51:20.315Z

resolved2023-02-06T00:51:20.300Z

This incident has been resolved.

monitoring2023-02-06T00:50:44.236Z

A fix has been implemented and we are monitoring the results.

investigating2023-02-06T00:35:56.211Z

We are currently investigating this issue.

Feb 2, 2023

Report: "Some Safari users are unable to log into their Gusto account"

Last update 2023-02-02T15:33:27.414Z

resolved2023-02-02T15:33:27.399Z

This incident has been resolved.

monitoring2023-02-02T00:27:26.336Z

A fix has been implemented. Please process payroll in your Gusto account. If you have questions about the payment date for your employees, please reach out to our support team through the Help tab of your account.

identified2023-02-02T00:09:19.375Z

The issue has been identified and a fix is being implemented.

investigating2023-02-02T00:04:55.544Z

We are currently investigating this issue.

Jan 24, 2023

Report: "Most users are unable to access invoices for NEXT/AP Intego Worker's Compensation"

Last update 2023-01-24T00:12:13.233Z

resolved2023-01-24T00:12:13.218Z

This incident has been resolved.

investigating2023-01-23T22:24:15.953Z

We are currently investigating this issue.

Jan 17, 2023

Report: "New Customers are unable to create a Gusto account"

Last update 2023-01-17T16:40:17.297Z

resolved2023-01-17T16:40:17.283Z

This incident has been resolved.

identified2023-01-17T16:29:43.625Z

The issue has been identified and a fix is being implemented.