Historical record of incidents for Fireblocks
Report: "FB424U - Platform instability impacting console login"
Last updateConsole performance remains degraded at this time, please refresh the page in case you are experiencing slowness during navigation. Please monitor the Google Firestore status here: https://status.firebase.google.com/incidents/nEaBHaPRDXMKAsq9sp7G
Report: "FB424U: Platform instability impacting console login and transaction processing"
Last updateWe are currently investigating this issue.
Report: "FB423U: Transactions to and from BITFINEX are currently blocked due to ongoing issues with the exchange."
Last updateFireblocks is currently blocking all incoming and outgoing transactions to and from Bitfinex due to ongoing issues with the Exchange integration.
Report: "FB421U: Web3 Infrastructure Wallet Connect degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our Web3 infrastructure is currently experiencing an issue with Wallet Connect that is causing an issue with initiating dApp connections. We are actively investigating this issue.
Report: "FB422U: Intermittent Issues with API. Error codes 404"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our API infrastructure is currently experiencing an issue which is causing timeout or errors while calling the API endpoints. We are actively investigating this issue.
Report: "FB421U: Web3 Infrastructure Wallet Connect degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our Web3 infrastructure is currently experiencing an issue with Wallet Connect that is causing an issue with initiating dApp connections. We are actively investigating this issue.
Report: "FB422U: Intermittent Issues with API. Error codes 404"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our API infrastructure is currently experiencing an issue which is causing timeout or errors while calling the API endpoints. We are actively investigating this issue.
Report: "Blockchain Hedera halt during an upgrade"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Hedera mainnet will perform an upgrade on May 30th, 2025, at 17:00 UTC. The upgrade will be completed once the network’s nodes finish upgrading. A short while before that time, Fireblocks will halt all activities on the Hedera blockchain, as the network may be disrupted during the upgrade, which is expected to last 1 hour. Once the upgrade is completed, Fireblocks will re-enable the activity.
Report: "FB420U: Transactions issues on Polygon (MATIC) blockchain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
The Fireblocks infrastructure is currently experiencing an issue with the Polygon (MATIC) blockchain. As a result, access to Polygon has been temporarily blocked until the issue is resolved.
Report: "FB420U: Transactions issues on Polygon (MATIC) blockchain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
The Fireblocks infrastructure is currently experiencing an issue with the Polygon (MATIC) blockchain. As a result, access to Polygon has been temporarily blocked until the issue is resolved.
Report: "FB419U: Intermittent delays with outgoing transactions and intermittent issues creating new wallets using API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status. The symptoms include outgoing transactions stuck on "SUBMITTED" and "QUEUED" status, adding asset to the vault account may fail with an "unexpected error" We are actively investigating this issue.
Report: "FB419U: Intermittent delays with outgoing transactions and intermittent issues creating new wallets using API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status. The symptoms include outgoing transactions stuck on "SUBMITTED" and "QUEUED" status, adding asset to the vault account may fail with an "unexpected error"We are actively investigating this issue.
Report: "FB418U: Transactions issues with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our platform is currently experiencing sporadic transaction failures, API errors, and, in rare occurrences, login issues. We are currently investigating this matter.
Report: "FB417U: Console login issues and issues with creating transactions and API usage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our infrastructure is currently facing issues that are causing login failures for Console users and timeout or errors in API and transaction processes. We are actively investigating these problems.
Report: "Blockchain ZCash halt during an upgrade"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
ZCash mainnet remains blocked during an an upgrade. Fireblocks has halt all activities on the ZCash blockchain, as the network may be disrupted during the upgrade. Once the upgrade is completed, Fireblocks will re-enable the activity.
Report: "FB416U: Authentication & Transaction processing issues with Fireblocks Console & API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our authentication infrastructure is currently experiencing an issue that is causing login failures for both Console & API Users. This is impacting transaction processing as well.
Report: "FB415U: Issues with approving transactions on Fireblocks mobile application."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our Mobile notification processing infrastructure is currently experiencing an issue that is causing issues approving transactions on the mobile application. We are actively investigating this issue.
Report: "Blockchain Atom Cosmos is experiencing partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Atom Cosmos Mainnet is undergoing a partial outage. Please note that the issue is related to the blockchain itself and not Fireblocks infrastructure. The symptoms include transactions failing with INTERNAL_ERROR. We are actively tracking this issue.
Report: "FB414U: Intermittent delays with outgoing transactions and issues with login to Fireblocks console"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status. Symptoms include outgoing transactions stuck on "QUEUED" and "PENDING_SIGNATURE" statuses. Our login infrastructure is currently experiencing an issue that is causing login failures for Console users. Our API infrastructure is currently experiencing an issue which is causing timeout or errors while calling the API endpoints. We are actively investigating this issue.
Report: "FB413U: Transaction and balance updates issues on Algorand blockchain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our Algorand transactions processing infrastructure is currently experiencing an issue causing transaction failures. Symptoms include error message "1402 Source balance error" or "The source account balance can’t go below 0.1 ALGO per asset."
Report: "FB412U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "FB411U: Outgoing transaction issues on Solana blockchain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our Solana transactions processing infrastructure is currently experiencing an issue causing transaction failures. The symptoms include outgoing Solana token transactions failing with a "REJECTED_BY_BLOCKCHAIN" status. We are actively investigating this issue.
Report: "FB410U: Intermittent delays with outgoing Ethereum blockchain transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is experiencing an issue that is preventing transactions from being finalized on the Ethereum blockchain. We are actively investigating this issue.
Report: "FB409U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status. Symptoms include outgoing transactions stuck on "QUEUED" and "PENDING_SIGNATURE" statuses. We are actively investigating this issue.
Report: "FB408U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay with outgoing transactions. Symptoms include outgoing transactions are stuck in "Pending Signature". We are actively investigating this issue.
Report: "FB407U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status. The symptoms include outgoing transactions stuck in Pending_signature or Queued status. We are actively investigating this issue.
Report: "FB406U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status. The symptoms include outgoing transactions stuck in Pending_signature or Queued state. We are actively investigating this issue.
Report: "FB405U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status. The symptoms include outgoing transactions stuck in Submitted state. We are actively investigating this issue.
Report: "FB404U: Issues with transactions on ZEC blockchain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "FB403U: Intermittent delays with TON blockchain transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing a degraded performance with TON blockchain, that is causing a delay and issues with TON outgoing transactions. Symptoms are TON transactions may get stuck on "BROADCASTING" state and fail with "INTERNAL_ERROR" status. We are actively investigating this issue.
Report: "Blockchain Ethereum testnet Sepolia is under unexpected maintenance on Fireblocks platform"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Ethereum testnet Sepolia is undergoing an unexpected maintenance on Fireblocks. The symptoms include Sepolia Ethereum transactions failing, balance updates, as well as the inability to add new wallets for the asset. We are actively tracking this issue.
Report: "FB402U: Transactions and balance updates issues on Ethereum blockchain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing issues with finalizing transactions on Ethereum blockchain. Symptoms include transactions stuck in confirming status for a delayed time. We are actively investigating this issue.
Report: "FB401U: Transactions and balance updates issues on Ripple blockchain"
Last updateThis incident has been resolved.
We are observing an issue with the Ripple blockchain not processing new blocks. please be aware this is not a Fireblocks issue, but an issue with the blockchain itself. We are monitoring the blockchain performance. Please monitor https://xrpscan.com/ to view the most recently completed transactions.
Report: "FB400U: Intermittent signing delays with outgoing transactions"
Last updateThis incident has been resolved.
The transaction engine component has been restored, and transactions should now process as expected without any additional action. However, it may take some time to process the transactions queue.
The transaction engine component has been restored, and transactions should now process as expected without any additional action. However, it may take some time to process the transactions queue. We are actively monitoring the system to ensure continued stability.
We are continuing to work on a fix for this issue.
Update: Symptoms include outgoing transactions stuck on "PENDING SIGNATURE" and "QUEUED" status. The API calls result in "Unauthorized: unexpected error."
Our transaction processing infrastructure is currently experiencing an issue that is causing transaction signing delays. Issue has been identified, working on a fix.
Report: "FB399U: Transactions and balance updates issues on BNB Smart Chain and Base chain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing problems with finalizing transactions and balance updates on BNB Smart Chain blockchain and Base chain.
Report: "FB398U: Blockchain WorldChain halt"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Due to an unexpected issue with our WorldChain node, WorldChain blockchain is currently unavailable. We have already identified the issue and are working on a fix as soon as possible. We will resume operations once fixed.
Report: "FB397U: intermittent delays in outgoing transactions"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "FB396U: Transactions and balance update issues"
Last updateThis incident has been resolved.
Transaction processing should no longer be impacted, we are actively working to handle the existing transactions which remain stuck in a BROADCASTING state.
We are continuing to investigate this issue.
We are currently investigating this issue.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Our transaction processing infrastructure is currently experiencing an issue that is causing issues with finalizing transactions on multiple blockchains. We are actively investigating this issue.
Report: "FB395U:Blockchain ALGO halt"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Due to Node maintenance, the ALGO blockchain is currently unavailable. We have already identified the issue and are working on a fix as soon as possible. We will resume operations once fixed.
Report: "FB394U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The fix implemented was unsuccessful, we are working to to resolve the issue with processing transactions as soon as possible.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status. We are actively investigating this issue.
Report: "FB393U: Intermittent delays with updating balance on Fireblocks console"
Last updateThis incident has been resolved.
Our Fireblocks console is currently experiencing an issue that is causing Intermittent delays with updating balance on Fireblocks console. We are actively investigating this issue.
Report: "FB392U: Intermittent delays with updating balance on Fireblocks console"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our Fireblocks console is currently experiencing an issue that is causing Intermittent delays with updating balance on Fireblocks console. We are actively investigating this issue.
Report: "FB391U: Intermittent signing delays with outgoing transactions"
Last updateThis incident has been resolved.
Our transaction processing infrastructure is currently experiencing an issue that is causing transaction signing delays. Issue has been identified, working on a fix.
Report: "FB390U: Outgoing transaction issues on Solana blockchain"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Our transaction processing infrastructure is currently experiencing an issue that is causing problems with finalizing transactions on Solana blockchain. Symptoms include outgoing Solana transactions stuck on "BROADCASTING/SUBMITTED/QUEUED" status or failing with "Internal Fireblocks Error."
Report: "FB389U: Outgoing transaction issues on Solana blockchain"
Last updateThis incident has been resolved.
A fix has been implemented, newly created Solana transactions initiated will no longer face issues. We will continue to monitor.
We are continuing to investigate this issue.
Our transaction processing infrastructure is currently experiencing an issue that is causing issues with finalizing transactions on Solana blockchain. Symptoms include outgoing Solana transactions stuck on "BROADCASTING/SUBMITTED/QUEUED" status or failing with "Internal Fireblocks Error."
Report: "FB388U: Blockchain WorldChain halt"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Due to an unexpected issue with our WorldChain node, WorldChain blockchain is currently unavailable. We have already identified the issue and are working on a fix as soon as possible. We will resume operations once fixed.
Report: "FB387U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in transactions transitioning from a SUBMITTED/QUEUED state. We are actively investigating this issue.
Report: "FB386U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in transactions transitioning from a QUEUED state. We are actively investigating this issue.
Report: "FB385U: Blockchain Cardano halt"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Due to an unexpected issue with our Cardano node, Cardano blockchain is currently unavailable. We have already identified the issue and are working on a fix as soon as possible. We will resume operations once fixed.
Report: "FB384U: Blockchain Neutron is experiencing complete outage due to an issue with the foundation"
Last updateThis incident has been resolved.
Neutron Mainnet Blockchain is undergoing an outage due to a technical issue with the foundation core services. Please note that the issue is related to the blockchain itself and not Fireblocks infrastructure. The symptoms include Neutron transactions failing. We are actively tracking the Neutron foundation status of this issue.
Report: "FB383U: Blockchain Cardano and Tezos degraded performance."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Due to an unexpected issue with our Cardano node, Cardano blockchain is currently unavailable. We have already identified the issue and are working on a fix as soon as possible. We will resume operations once fixed.
Report: "FB380U: Transactions issues on Ethereum blockchain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing issues with finalizing transactions on ETH blockchain. We are actively investigating this issue.
Report: "FB382U: Blockchain Cardano halt"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Due to an unexpected issue with our Cardano node, Cardano blockchain is currently unavailable. We have already identified the issue and are working on a fix as soon as possible. We will resume operations once fixed.
Report: "FB379U: Fee estimation issues on Ethereum blockchain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing issues with fee estimation on Ethereum blockchain, which may result in transaction failures on ACTUAL_FEE_TOO_HIGH or transactions stuck in CONFIRMING status. We are actively investigating this issue.
Report: "FB378U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our outgoing transaction processing infrastructure is experiencing an issue that is causing transactions to be queued longer. Symptoms include outgoing transactions stuck on "SUBMITTED" status. We are actively investigating this issue.
Report: "FB377U: Transactions are stuck in Pending AML Screening."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our transaction processing infrastructure is currently experiencing an issue that is causing a delay in finalizing the transaction status. The transactions are stuck in the Pending AML Screening status. We are actively investigating this issue.
Report: "FB376U: Intermittent delays with outgoing transactions"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue is identified and related to a third-party Cloud provider outage.
Our outgoing transaction processing infrastructure is experiencing an issue that is causing transactions to be queued longer. Symptoms include outgoing transactions stuck on "QUEUED" and "PENDING_SIGNATURE" statuses. We are actively investigating this issue.
Report: "FB375U: Outgoing transaction issues on Solana blockchain"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our transaction processing infrastructure is currently experiencing an issue that is causing issues with finalizing transactions on Solana blockchain. Symptoms include outgoing Solana transactions stuck on "SUBMITTED" status