Is Cloudways Down Right Now? Check if there is a current outage ongoing.

We are aware of the issue with the latest Breeze build (2.2.12), and our team is actively working on a resolution. We will share updates on our status page once the issue has been resolved.

We have Identified that our upstream provider, VULTR, is experiencing a partial outage in the Paris region, which may result in delays and server inaccessibility. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.

We have Identified that our upstream provider, VULTR, is experiencing a partial outage in the Paris, Dallas & New Jersey regions, which may result in delays and server inaccessibility. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.

We have Identified that our upstream provider, VULTR, is experiencing a partial outage in the Paris, Dallas & New Jersey regions, which may result in delays and server inaccessibility. Their team is currently investigating the issue. We will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause.

This incident has been resolved.

We are observing an issue with some of the Droplets in the New York region on Digital Ocean. During this time, users may see their server being inaccessible. Our Engineering team is working closely with DO team to resolve this issue. We apologize for the inconvenience and will share an update once we have more information.

This incident has been resolved.

We are observing an issue with some of the Droplets in the New York region on Digital Ocean. During this time, users may see their server being inaccessible. Our Engineering team is working closely with DO team to resolve this issue. We apologize for the inconvenience and will share an update once we have more information.

This incident has been resolved.

We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period. We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support. In the meanwhile, please create a support ticket to contact our support by following the below link: https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket

This incident has been resolved.

We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period.We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support.In the meanwhile, please create a support ticket to contact our support by following the below link:https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket

This incident has been resolved.

We are pleased to share that most of the Rackspace IPs that were blocked have now been cleared. As a result, email deliverability should be largely restored. We'll continue to monitor the situation and keep you informed of any further updates if needed.

We are actively working in close coordination with the Rackspace team to resolve this issue promptly. Most of the blocked IP addresses have already been delisted, and you should see noticeable improvements in email deliverability right away. We will share further updates as soon as more information becomes available.

We are currently facing issues where some of the Rackspace Server IP addresses have been blocked by Spamcop and Microsoft. Our team is actively working with Rackspace to resolve this matter as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available. As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.

This incident has been resolved.

We are pleased to share that most of the Rackspace IPs that were blocked have now been cleared. As a result, email deliverability should be largely restored. We'll continue to monitor the situation and keep you informed of any further updates if needed.

We are actively working in close coordination with the Rackspace team to resolve this issue promptly. Most of the blocked IP addresses have already been delisted, and you should see noticeable improvements in email deliverability right away. We will share further updates as soon as more information becomes available.

We are currently facing issues where some of the Rackspace Server IP addresses have been blocked by Spamcop and Microsoft. Our team is actively working with Rackspace to resolve this matter as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be provided as soon as more information becomes available.As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.

This incident has been resolved.

We are currently experiencing issues with Droplet creation across multiple DigitalOcean regions. As a result, attempts to add new servers via the Platform may fail. Please note that existing servers are not affected by this issue. Our engineering team is actively working with the relevant teams to resolve the problem. We apologize for any inconvenience this may cause and will share updates as soon as more information becomes available.

This incident has been resolved.

We are currently experiencing issues with Droplet creation across multiple DigitalOcean regions. As a result, attempts to add new servers via the Platform may fail.Please note that existing servers are not affected by this issue.Our engineering team is actively working with the relevant teams to resolve the problem. We apologize for any inconvenience this may cause and will share updates as soon as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an issue affecting one of the hypervisors in the Sydney region. Our Engineering team is actively working with the relevant teams to resolve this as quickly as possible. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of the issue where the applications are not visible to team member accounts, despite the correct permissions being granted by the primary account owner. Our team is actively working on a fix, and we will share updates as soon as the issue is resolved. We appreciate your patience and understanding in the meantime.

This incident has been resolved.

We have identified a problem with our Chat tool that is affecting the Inbox, Messenger, and new conversations. Consequently, customers may encounter errors or disruptions in functionality during this period. We sincerely appreciate your patience and understanding as we work diligently to resolve the issue promptly. Thank you for your ongoing support. In the meanwhile, please create a support ticket to contact our support by following the below link: https://support.cloudways.com/en/articles/5119857-how-to-create-a-support-ticket

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently observing issues in email delivery on Elastic Email. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.

This incident has been resolved.

We are currently experiencing issues with User Interface navigation on our staging applications. Our engineering team is actively investigating the matter and working to implement a resolution as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your continued patience. We will share further updates as soon as more information becomes available. As a temporary workaround, customers can use the PULL/PUSH functionality within Staging Management to sync updates from the Production application.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing performance issues that are affecting the operations of our platform. Our team is actively investigating the root cause of these slow operations to restore normal functionality as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Our team has identified the root cause of the issue impacting operations on our platform (https://platform.cloudways.com). A fix is currently being implemented and we are closely monitoring the progress to ensure full resolution. We appreciate your continued patience and understanding.

We have identified certain issues impacting operations on our platform (https://platform.cloudways.com) and our Engineering team is actively investigating the matter as a priority. We deeply regret any inconvenience this may have caused and appreciate your understanding as we work to resolve it swiftly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing latency issues with our chat system. This incident has been reported to their support team, and they are actively working on a resolution. We will provide further updates as soon as we receive additional information from them. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

This incident has been resolved.

We are currently observing issues with the DNS Made Easy add-on when subscribing or adding a new domain. Our engineering team is aware of the problem and is actively investigating it. They are working to resolve the issue as soon as possible. We will share additional updates once we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently observing issues in email delivery on Elastic email. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.

This incident has been resolved.

Slack services are now operational. We will provide further updates and confirm once their team has fully completed the re-processing.

Our team is actively working with the Slack team to resolve this issue as soon as possible. In the meantime, our other support channels, including Live Chat and the ticketing system, remain fully functional. Please feel free to reach out through these mediums. We sincerely apologize for any inconvenience caused.

We are continuing to work on a fix for this issue.

We are aware that users are experiencing issues connecting to Slack, sending messages, and loading message and thread content. Our team is actively monitoring the situation, and we apologize for any disruption this may have caused. For real-time updates, please check https://slack-status.com. Thank you for your patience.

This incident has been resolved.

We have received multiple reports of SSL installation failures, including issues with SSL renewal and new SSL installations using Let's Encrypt on our platform. Our team is actively investigating the root cause and working diligently toward a resolution. We will provide updates as soon as more information becomes available.

The schedule maintenance by our upstream provider Linode has been completed now.

Date: Wednesday, February 12th, 2025 ⏰ Time: 03:00 UTC - 06:00 UTC 🔍 Affected Service: Linode Cloud Manager, API, and CLI We are currently experiencing server creation failures on Linode due to their ongoing scheduled maintenance. During this window: - Running Linodes and related services will NOT be affected - Account management access, API, and Support tickets will be unavailable - For more details and live updates, please check Linode’s Status Page https://status.linode.com/. We appreciate your patience and will provide further updates as soon as Linode completes their maintenance.

This incident has been resolved.

We are currently facing a technical issue preventing new users from logging into Rackspace Webmail. However, please note that email delivery for existing users remains unaffected. Our team is actively working with Rackspace to resolve this matter as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently facing a technical issue that is preventing users from creating new mailboxes in Rackspace's email service. Our team is coordinating with the Rackspace team on this matter. We sincerely apologize for the inconvenience caused.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently encountering an issue with adding domains and the records in DNS Made Easy. As a result, customers may face difficulties managing their DNS configurations or adding new records. Please rest assured that existing DNS records are resolving correctly, and there is no impact on your website's availability or functionality. All websites remain fully operational and accessible as expected. Our team is actively investigating the issue and will provide updates as soon as more information is available.

This incident has been resolved.

We are currently investigating an issue where agencies are not being registered in our database after connecting a Stripe account. This is due to a problem with session creation during the process. Our team is working on a resolution, and we will provide updates as soon as more information is available. Please avoid connecting your Stripe account until this issue is resolved. Thank you for your patience.

This incident has been resolved.

We are currently experiencing technical issue on Rackspace's webmail login page. Please note that email delivery remains unaffected. Our team is coordinating with the Rackspace team on this matter. We sincerely apologise for the inconvenience caused

This incident has been resolved.

We are currently experiencing a technical issue that is preventing users from login to the Rackspace's webmail. Please note that email delivery remains unaffected. Our team is coordinating with the Rackspace team on this matter. We sincerely apologise for the inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an issue that is preventing customers from accessing support tickets. Our engineering team is working diligently to resolve this issue as quickly as possible. We sincerely appreciate your patience. We will provide more updates when new information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue preventing team members with Two-Factor Authentication (TFA) enabled from logging into the platform. Our engineering team is working diligently to resolve this issue as quickly as possible. We sincerely appreciate your patience. We will provide more updates when new information becomes available.

This incident has been resolved.

We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service for newly added aliases or mailboxes. Our team is coordinating with the Rackspace team on this matter. We sincerely apologize for the inconvenience caused.

This incident has been resolved.

We have received reports regarding networking issues in the SFO3 region, which appear to be connected to recent network maintenance in the area. The matter has been escalated to DigitalOcean Engineering team, who are actively investigating it as a high-priority issue. We sincerely apologize for the inconvenience caused.

This incident has been resolved.

Rackspace is currently facing issues with webmail login, and their engineers are actively investigating the issue. More details will be posted as it becomes available.

This incident has been resolved.

We have identified an issue in the server's repository that is causing operational failures. This issue is impacting critical processes such as new server provisioning, cloning, staging, package updates, and other components dependent on the apt package manager. We sincerely apologize for any inconvenience this may have caused and are actively working to resolve the issue at the earliest.

We’re happy to inform that all platform operations have been fully restored. The previously affected operations can now be performed without any issues. All applications remain live and fully functional. Thank you for your patience and support.

We are currently experiencing an impact on some platform operations due to a quota limit from our upstream provider, Google Cloud Platform. Affected operations include adding new applications, cloning applications, creating staging environments, and recovering applications. Please note that all existing applications remain live and fully operational. We are actively working to resolve this issue and will share updates as we progress. Thank you for your understanding.

All the remaining impacted websites are now back online, and services are functioning as expected. We appreciate your patience and apologize for any inconvenience caused. Thank you for your understanding.

We are actively working with our upstream provider to identify the root cause of the issue and resolve it as quickly as possible. Some applications are already live, and we are focused on bringing the remaining apps back online. We appreciate your patience during this time and will continue to provide updates here as we make progress.

We are currently experiencing an issue related to Filestore for some applications in the US region. Our engineering team is actively working to identify and resolve the issue. During this time, users may experience difficulties accessing or saving files. We apologize for the inconvenience and appreciate your patience as we work to restore normal operations. We will provide updates as soon as we have additional information.

This incident has been resolved.

The server provisioning issue has been resolved. We will be monitoring this issue to ensure everything remains stable. We apologize for any inconvenience that might have been caused during this time.

We have discovered a provisioning issue that is causing failures while adding new servers due to an upstream issue. Our engineering team is investigating and working on a solution. During this time, users may experience delays or errors when creating servers. We sincerely appreciate your patience. We will provide more updates when new information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the situation to ensure everything remains stable.

We are currently experiencing issues with our chat tool and have reported the problems to the relevant support team. We apologize for any inconvenience this may be causing to our customers who are encountering issues on live chat. We are working diligently to resolve the issue as quickly as possible. Thank you for your patience and understanding.

This incident has been resolved.

As per the latest updates from Let's Encrypt, the issue has been identified and the infrastructure problem preventing domain name validation has been resolved, and issuance of certificates is recovering.

We have received a few reports of installation failure of SSL due to Lets encrypts acme-challenges endpoint being down as reported on https://letsencrypt.status.io/pages/55957a99e800baa4470002da Our team is actively investigating the issue and will provide updates as soon as we have more information.

This incident has been resolved.

We are currently experiencing issues in adding domain to the Elastic Email service, and we are investigating the cause of the disruption. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email.

This incident has been resolved.

We are receiving reports from customers experiencing difficulties logging into their Rackspace mailboxes via the webmail portal. Rackspace has identified the issue, and their team is actively working on a resolution. Using an email client remains a viable workaround, and email delivery is not impacted. We will update our status page promptly with any further updates from Rackspace. We sincerely regret the inconvenience caused and appreciate your patience during this time.

This incident has been resolved.

A fix has been implemented by the Intercom team, and we are monitoring the results.

We are currently seeing latency issues on our chat system. This incident has been reported to the Intercom support team and they are working on it. Once we get any additional updates from them, we will let you know. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

This incident has been resolved.

We are currently experiencing issues with the Elastic Email service, and we are investigating the cause of the disruption. Our Engineering team is working closely with Elastic Email support, who are aware of the problem and are actively investigating. We will share additional updates once we have more information from Elastic Email. Please accept our sincere apologies for any inconvenience caused because of this issue.

This incident has been resolved.

We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service. Our backend team is coordinating with the Rackspace team on this matter. We will post an update on the issue as soon as possible. We sincerely apologize for any inconvenience this may have caused our customers.

This incident has been resolved.

We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service. Our backend team is coordinating with the Rackspace team on this matter. We will post an update on the issue as soon as possible. We sincerely apologize for any inconvenience this may have caused our customers.

This issue has been resolved.

We are continuing to investigate this issue.

We are currently experiencing a technical issue that is preventing users from logging in to Rackspace's email service. Our backend team is coordinating with the Rackspace team on this matter. We will post an update on the issue as soon as possible. We sincerely apologize for any inconvenience this may have caused our customers.

This incident has been resolved.

We are currently experiencing some slowness on our platform. Our team is actively working to identify and resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as we have more information.

This incident has been resolved.

As part of our ongoing efforts to enhance the performance and security of hosted servers, we will be conducting a scheduled maintenance activity. During this time, users may experience brief periods of intermittent service degradation. The maintenance window is as outlined below: Maintenance Schedule: Start Time: Monday, September 16, 2024, 08:00 AM UTC End Time: Sunday, September 21, 2024, 03:00 PM UTC

This incident has been resolved.

Our upstream provider has implemented a fix, and we are currently monitoring the situation.

We are currently receiving several reports from customers experiencing UI operation failures on servers based in Singapore (SGP). While this issue does not affect standard stack services, any initiated operations from the UI may fail intermittently. Our engineering team is actively working on resolving the issue. We will provide updates on our status page as soon as possible. We sincerely apologize for any inconvenience caused and appreciate your patience during this time.

This incident has been resolved

We are receiving a number of complaints related to customers not able to login to their Rackspace mailbox via webmail portal or using any third party email clients. The issue has been identified by the Rackspace team and they are working on fixing the issue. We will update our status page as soon as we hear update from Rackspace team. Any inconvenience caused because of this issue is highly regretted.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing intermittent slowness on our platform affecting API operations for a very small number of customers. Our Engineering team is treating this as a top priority and working to resolve the issue swiftly. We will continue to provide updates on our progress. We apologize for any inconvenience and appreciate your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing a technical problem on our platform that's affecting the availability of add-on section on UI. Our Engineering team is addressing this issue as a top priority. We will keep our customers updated on our progress. We apologize for any inconvenience this may cause.

We have been closely monitoring all the affected applications and are pleased to confirm that they are fully operational and running smoothly since the issue was reported.

Our investigation has revealed an issue with our service provider's file storage system which has impacted small number of applications on Autonomous. We’re pleased to report that the majority of these applications are now back online, and we are diligently working to restore the remaining few. In parallel, we are in active discussions with our service provider to understand the nature of the issue, why this happened and how we can avoid such issues in future. We will continue to monitor the situation closely and will keep you updated.

We are currently experiencing intermittent timeouts on a handful of applications. Our team is actively investigating the cause and working to resolve the issue as quickly as possible.

This incident has been resolved.

Our chat tool team is currently working on an issue where the Inbox is showing inconsistency around conversation assignment and counts of conversations available. Our chat tool team has identified the cause and is working to resolve it. We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.