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Calix is currently Operational

Last checked 2025-06-14T13:11:48.490Z from Calix's official status page

Historical record of incidents for Calix

Jun 4, 2025

Report: "Calix Cloud Infrastructure Maintenance - United States"

Last update 2025-06-04T09:30:00.000Z

Completed2025-06-04T09:30:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-04T08:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-30T23:36:00.000Z

Date: June 4, 2025Scheduled Time: 1:00 AM PT Duration: 1.5 hoursThe Calix Cloud team will be performing infrastructure maintenance on Calix Cloud in the United States. During this period, portions of Service Cloud and Command IQ may be impacted.We value your business and are available to help. We understand there is no ideal time to perform maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online in the My Checkpoint portal.Thank you,Cloud OperationsCalix Inc.

Jan 31, 2025

Report: "Product Outage: Calix Operations Cloud"

Last update 2025-01-31T15:32:21.294Z

resolved2025-01-31T15:32:21.264Z

This incident has been resolved.

monitoring2025-01-31T14:22:24.952Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-31T13:20:48.598Z

We are currently investigating reports of issues with Calix Operations Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AgckuoCQA

Dec 11, 2024

Report: "Product Disruption: Calix Service Cloud >> Systems showing Degraded (due to Tr069 connection down) in CSC"

Last update 2024-12-11T00:52:35.035Z

resolved2024-12-11T00:52:35.021Z

This incident has been resolved.

monitoring2024-12-10T23:42:07.331Z

We are continuing to monitor for any further issues.

monitoring2024-12-10T23:41:51.952Z

A fix has been implemented and we are monitoring the results.

investigating2024-12-10T15:16:26.106Z

We are currently investigating reports of issues with Systems showing Degraded due to Tr069 connection down in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AevtPfCQI

Nov 6, 2024

Report: "Product Disruption: Calix Service Cloud >> Telemetry Connection"

Last update 2024-11-06T15:32:37.665Z

resolved2024-11-05T15:48:38.000Z

This incident has been resolved.

monitoring2024-11-05T14:46:15.165Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-05T14:09:17.404Z

We are currently investigating reports of issues with Telemetry Connection in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AdgE0DCQU

Sep 28, 2024

Report: "Product Disruption: Calix Operations Cloud >> Alarming and Email Notifications"

Last update 2024-09-28T02:16:46.206Z

resolved2024-09-28T02:16:46.190Z

This incident has been resolved.

monitoring2024-09-28T01:02:26.873Z

A fix has been implemented and we are monitoring the results.

identified2024-09-27T17:35:43.508Z

The issue has been identified and a fix is being implemented.

investigating2024-09-27T17:02:34.223Z

We are currently investigating reports of issues with Alarming and Email Notifications in Calix Operations Cloud Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AbOm2CCQS

Sep 4, 2024

Report: "Product Disruption: Calix Engagement Cloud >> Segments and Campaigns"

Last update 2024-09-04T16:02:17.631Z

resolved2024-09-04T16:02:17.616Z

This incident has been resolved.

monitoring2024-09-04T15:28:36.876Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-04T14:24:51.472Z

We are currently investigating reports of issues with Segments and Campaigns in Calix Engagement Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AaFSFiCQO

Aug 16, 2024

Report: "Product Disruption: Calix Engagement Cloud >> Segments and Campaigns >> Explore Lenses and Campaigns"

Last update 2024-08-16T21:13:39.935Z

resolved2024-08-16T21:13:39.919Z

This incident has been resolved.

monitoring2024-08-16T20:26:50.975Z

Status Update: 1:15pm 08/16 https://community.calix.com/s/feed/0D54u0000AaCRxTCQW Thank you for your patience while we worked to take corrective actions. At this point in time all systems are working as expected and we are monitoring for any recurrence. Our next update will be provided at 1:45pm

Aug 6, 2024

Report: "Product Disruption: Calix Service Cloud >> Subscriber Turn Up and Troubleshooting (GUI and API)"

Last update 2024-08-06T18:00:37.319Z

resolved2024-08-06T18:00:37.306Z

This incident has been resolved.

monitoring2024-08-06T16:53:03.585Z

A fix has been implemented and we are monitoring the results.

identified2024-08-06T14:33:36.169Z

The issue has been identified and a fix is being implemented.

investigating2024-08-06T13:46:58.382Z

We are currently investigating reports of issues with Subscriber Turn Up and Troubleshooting (GUI and API) in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AZCgH3CQL

Jul 25, 2024

Report: "Product Disruption: Calix Service Cloud >> Telemetry Connection"

Last update 2024-07-25T19:44:42.698Z

resolved2024-07-24T13:00:00.000Z

We detected and resolved a disruption of the Telemetry Connection to Calix Service Cloud. Additional details regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AX8Y3eCQF

May 31, 2024

Report: "Product Disruption: Product Disruption: Calix Service Cloud >> Telemetry Connection"

Last update 2024-05-31T17:56:29.980Z

resolved2024-05-31T17:56:29.962Z

This incident has been resolved.

monitoring2024-05-31T17:26:35.195Z

A fix has been implemented and we are monitoring the results.

identified2024-05-31T17:08:34.755Z

The issue has been identified and a fix is being implemented.

investigating2024-05-31T16:27:52.047Z

We are currently investigating reports of issues with Telemetry Connections in Calix Service Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AUBpXICQ1

May 9, 2024

Report: "Product Disruption: Calix Operations Cloud >> Alarming, Alarm Notifications, and Service Provisioning"

Last update 2024-05-09T21:31:53.695Z

resolved2024-05-09T21:31:53.682Z

This incident has been resolved.

monitoring2024-05-09T20:55:41.940Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-09T15:37:59.041Z

We are currently investigating reports of issues with Alarming, Alarm Notifications, and Service Provisioning in Calix Operations Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000ASU9Y6CQL

May 7, 2024

Report: "Product Disruption: Calix Operations Cloud >> Alarming and Alarm Notifications for AXOS OLTs"

Last update 2024-05-07T20:34:25.514Z

resolved2024-05-07T20:34:25.496Z

This incident has been resolved.

identified2024-05-07T19:35:13.120Z

The issue has been identified and a fix is being implemented.

investigating2024-05-07T13:06:06.423Z

We are currently investigating reports of issues with Alarming and Alarm Notifications for AXOS OLTs in Calix Operations Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000ASTTLYCQ5

May 3, 2024

Report: "Product Disruption: Calix Operations Cloud >> Alarming and Alarm Notifications"

Last update 2024-05-03T22:02:51.506Z

resolved2024-05-03T22:02:51.492Z

This incident has been resolved.

monitoring2024-05-03T21:32:28.757Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-03T15:19:50.331Z

We are currently investigating reports of issues with Alarming and Alarm Notifications in Calix Operations Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AR2hwSCQR

Apr 17, 2024

Report: "Product Disruption: Calix Service Cloud >> Telemetry Connection"

Last update 2024-04-17T15:49:46.481Z

resolved2024-04-16T13:00:00.000Z

We have resolved an issue with Calix CPE being unable to connect to the Calix Telemetry Service on the Domestic Platform. For further details, please check this Community post: https://community.calix.com/s/feed/0D54u0000APkJgZCQV

Apr 16, 2024

Report: "Product Disruption: Calix Operations Cloud >> System Alarms"

Last update 2024-04-16T22:56:47.721Z

resolved2024-04-16T22:56:47.706Z

This incident has been resolved.

monitoring2024-04-16T21:55:19.389Z

A fix has been implemented and we are monitoring the results.

identified2024-04-16T21:32:06.224Z

The issue has been identified and a fix is being implemented.

investigating2024-04-16T21:22:41.232Z

We are currently investigating reports of issues with System Alarms in Calix Operations Cloud. Additional details and regular status updates regarding this matter can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000APkSHpCQN

Mar 7, 2024

Report: "Performance Speed Tests not executing"

Last update 2024-03-07T06:31:54.098Z

resolved2024-03-07T06:31:54.078Z

This incident has been resolved.

monitoring2024-03-07T03:27:54.440Z

A fix has been implemented and we are observing the results.

investigating2024-03-06T22:57:04.417Z

Performance Speed Tests scheduled to run on 3/5 or later may show "CPE Device Offline". Further details on this issue can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000ALQidTCQT

Mar 3, 2024

Report: "Performance Testing Unavailable"

Last update 2024-03-03T01:09:18.970Z

resolved2024-03-03T01:09:18.955Z

This incident has been resolved.

monitoring2024-03-02T15:57:10.434Z

A fix has been implemented and we are monitoring the results.

investigating2024-03-01T23:21:27.193Z

We are currently investigating an issue with the Performance Testing feature in Calix Cloud. Further details on this issue can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000ALOzrECQT

Mar 1, 2024

Report: "Partial Outage: [Calix Engagement Cloud, Calix Service Cloud - US]. Gateway timeout errors in Engagement Cloud and errors when executing speed tests in Service Cloud."

Last update 2024-03-01T17:17:18.153Z

resolved2024-03-01T17:17:18.138Z

This incident has been resolved.

monitoring2024-03-01T16:23:11.611Z

A fix has been implemented and we are monitoring the results.

investigating2024-03-01T13:09:51.486Z

We are currently investigating an issue with errors when executing speed tests in Service Cloud as well as errors when basic lens in Engagement Cloud. Further details on this issue can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000ALOkCnCQL

Feb 14, 2024

Report: "US Instances of Cloud Experiencing Slow Responses and Login Issues"

Last update 2024-02-14T17:28:31.322Z

resolved2024-02-14T17:28:31.304Z

This incident has been resolved.

monitoring2024-02-14T16:13:07.614Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-14T15:21:34.342Z

We are continuing to investigate this issue.

investigating2024-02-14T15:05:30.232Z

We are currently investigating an issue where some US instances of Cloud are experiencing slow response times or issues with logging into Calix Cloud. Further details on this issue can be found on the Calix Community at the following link: https://community.calix.com/s/feed/0D54u0000AJkN9eCQF

Jan 25, 2024

Report: "Partial Outage: [Services Cloud] US Instance - Slow responses in Service Cloud when loading the subscriber record."

Last update 2024-01-25T19:05:14.009Z

resolved2024-01-25T19:05:13.996Z

This incident has been resolved.

monitoring2024-01-25T17:58:45.405Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-25T15:47:14.457Z

We are currently investigating an issue with slow responses of our Service Cloud when loading the subscriber record. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AH7l4OCQR

Report: "Major Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service."

Last update 2024-01-25T17:57:21.457Z

resolved2024-01-25T17:57:21.444Z

This incident has been resolved.

monitoring2024-01-25T16:38:52.764Z

At this point we have restored all system functionalities for the telemetry connection. We will continue to monitor this issue

investigating2024-01-25T15:32:40.000Z

We are continuing to investigate this issue.

investigating2024-01-25T14:15:23.528Z

We are continuing to investigate this issue.

investigating2024-01-25T13:14:02.861Z

We are currently investigating issues with Calix CPEs being unable to connect to Calix Telemetry Service. If Calix CPE is in a Degraded state due to Calix Telemetry Service, it will affect features depending on this platform. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AH7pzvCQB

Jan 18, 2024

Report: "Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service."

Last update 2024-01-18T15:22:38.857Z

resolved2024-01-18T15:22:38.840Z

This incident has been resolved.

monitoring2024-01-18T14:11:27.251Z

A fix has been implemented and we are monitoring the results.

identified2024-01-17T20:56:03.558Z

We are continuing to work on a fix for this issue.

identified2024-01-17T15:43:54.882Z

The issue has been identified and a fix is being implemented.

investigating2024-01-17T14:20:41.321Z

We are continuing to investigate this issue.

investigating2024-01-17T13:49:10.865Z

We are continuing to investigate this issue.

investigating2024-01-17T13:17:58.522Z

We are continuing to investigate this issue.

investigating2024-01-17T11:32:58.431Z

We are continuing to investigate this issue.

investigating2024-01-17T09:25:31.126Z

Jan 3, 2024

Report: "SFTP Uploads to https://upload-ca.calix.com/ Timing Out"

Last update 2024-01-03T21:45:02.086Z

resolved2024-01-03T21:45:02.074Z

This incident has been resolved.

monitoring2024-01-03T20:40:59.247Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-03T20:20:10.499Z

We are continuing to investigate this issue.

investigating2024-01-03T19:58:46.993Z

We are currently investigating an issue with SFTP uploads to https://upload-ca.calix.com/ timing out. For more information on this issue and updates, please review and bookmark the following Community post: https://community.calix.com/s/feed/0D54u0000AEckC7CQJ

Dec 16, 2023

Report: "Partial Outage: [Calix Cloud] Calix systems are unable to connect to Calix Telemetry Service."

Last update 2023-12-16T19:30:41.465Z

resolved2023-12-16T19:30:41.450Z

This incident has been resolved.

monitoring2023-12-16T18:39:01.610Z

A fix has been implemented and we are monitoring the results.

investigating2023-12-16T17:11:48.689Z

Dec 15, 2023

Report: "Calix systems are unable to connect to Calix Telemetry Service."

Last update 2023-12-15T23:46:39.583Z

resolved2023-12-15T23:46:39.562Z

This incident has been resolved.

monitoring2023-12-15T22:28:39.749Z

A fix has been implemented and we are monitoring the results.

investigating2023-12-15T16:17:42.043Z

We are continuing to investigate this issue.

investigating2023-12-15T14:17:17.201Z

Nov 29, 2023

Report: "Calix Telemetry Connectivity Issues"

Last update 2023-11-29T19:59:53.538Z

resolved2023-11-29T19:59:53.517Z

This incident has been resolved.

monitoring2023-11-29T18:49:50.663Z

A fix has been implemented and we are monitoring the results.

investigating2023-11-29T18:03:11.883Z

We are continuing to investigate this issue.

investigating2023-11-29T15:23:07.788Z

We are continuing to investigate this issue.

investigating2023-11-29T15:04:11.560Z

We are continuing to investigate this issue.

investigating2023-11-29T13:01:56.143Z

We are continuing to investigate this issue.

investigating2023-11-29T11:00:16.149Z

We are continuing to investigate this issue.

investigating2023-11-29T08:32:00.162Z

We are continuing to investigate this issue.

investigating2023-11-29T06:34:09.671Z

We are continuing to investigate this issue.

investigating2023-11-29T04:27:46.869Z

We are continuing to investigate this issue.

investigating2023-11-29T02:40:37.158Z

We are continuing to investigate this issue.

investigating2023-11-29T00:21:15.199Z

We are continuing to investigate this issue.

investigating2023-11-28T22:18:22.079Z

We are continuing to investigate this issue.

investigating2023-11-28T20:15:58.177Z

Calix is currently investigating an issue with Calix Telemetry Connectivity servers that may be impacting visibility to client device info and ability to onboard systems. For further details and updates on this issue, please see the following Community post: https://community.calix.com/s/feed/0D54u0000AApQ79CQF

Oct 26, 2023

Report: "Errors returned when changing ProtectIQ or ExperienceIQ settings"

Last update 2023-10-26T18:37:25.577Z

resolved2023-10-26T18:37:25.561Z

This incident has been resolved.

monitoring2023-10-26T17:37:50.332Z

A fix has been implemented and we are monitoring the results.

investigating2023-10-26T15:56:27.287Z

We are continuing to investigate this issue.

investigating2023-10-26T13:53:46.269Z

Calix discovered an issue with the ability to change the configuration related to the containers (ExperienceIQ/ ProtectIQ) using both Mobile Applications (CommandIQ /CommandWorx). Further information can be found in the following Community post: https://community.calix.com/s/feed/0D54u0000A5tRCDCQ2

Oct 11, 2023

Report: "Real Time Traffic Reporting may be unavailable in Calix Cloud"

Last update 2023-10-11T18:51:50.149Z

resolved2023-10-11T18:51:50.137Z

This incident has been resolved.

monitoring2023-10-11T17:50:53.548Z

A fix has been implemented and we are monitoring the results.

investigating2023-10-11T16:17:32.815Z

We are currently investigating an issue with Real Time Traffic Reporting in Calix Cloud applications. Further information can be found in the following Community post: https://community.calix.com/s/feed/0D54u0000A2GZskCQG

Aug 17, 2023

Report: "Slow Response Times When Loading Subscriber Records in CSC"

Last update 2023-08-17T22:35:07.553Z

resolved2023-08-17T22:35:07.542Z

This incident has been resolved.

monitoring2023-08-17T21:31:34.427Z

A fix has been implemented for this issue and we are currently monitoring the system's performance.

investigating2023-08-17T21:05:07.507Z

Calix continues to investigate this issue and we have upgraded this Trust post's severity to reflect the impact.

investigating2023-08-17T18:04:21.453Z

We are continuing to investigate this issue.

investigating2023-08-17T14:09:38.539Z

Calix is currently investigating slow response times when loading subscriber records within Calix Support Cloud for US instances. Further details on this issue can be found at the following Community post: https://community.calix.com/s/question/0D54u00009ssi3FCAQ/slow-response-times-in-support-cloud-when-loading-subscriber-records

Aug 9, 2023

Report: "Intermittent issues with loading campaign and lens data in Calix Marketing Cloud in US Domestic platform"

Last update 2023-08-09T20:44:19.875Z

resolved2023-08-09T20:44:19.859Z

This incident has been resolved.

monitoring2023-08-09T19:39:18.133Z

A fix has been implemented and we are monitoring the results.

identified2023-08-09T19:03:22.813Z

The issue has been identified and we are working to implement a resolution.

investigating2023-08-09T15:29:33.391Z

We are still investigating this issue at this time.

investigating2023-08-09T10:58:09.810Z

We are investigating an intermittent issue with slowness or errors when loading campaigns and lenses in Calix Marketing Cloud in our US Domestic platform. For further details on this issue, please reference the Community post at the following: https://community.calix.com/s/question/0D54u00009rGi1QCAS/intermittent-issues-with-loading-campaign-and-lens-data-in-calix-marketing-cloud-in-us-domestic-platform

Report: "Slow Response Times when Searching/Loading Subscriber Records in Calix Support Cloud"

Last update 2023-08-09T16:20:15.774Z

resolved2023-08-08T19:30:48.290Z

This issue has been confirmed resolved.

monitoring2023-08-08T18:27:33.782Z

A fix has been implemented and we are currently monitoring the results.

investigating2023-08-08T18:04:33.352Z

Calix is currently investigating an issue with slow response times when searching/loading subscriber records in Calix Support Cloud for US instances only. For further details on this issue, please reference the Community post at the following link: https://community.calix.com/s/question/0D54u00009rGLXhCAO/slow-response-times-when-searchingloading-subscriber-records-in-calix-support-cloud

Jul 27, 2023

Report: "Unable to enable/disable Managed Services in Calix Support Cloud (Canada Only)"

Last update 2023-07-27T23:11:40.491Z

resolved2023-07-27T23:11:40.468Z

This incident has been resolved.

monitoring2023-07-27T22:10:33.431Z

A fix has been implemented and we are monitoring the results.

investigating2023-07-27T21:35:41.685Z

We are currently investigating an issue with enabling/disabling Managed Services (ExperienceIQ and ProtectIQ) in Calix Cloud. This issue only impacts the Canada/International infrastructure. Please see the following Community post for more details: https://community.calix.com/s/question/0D54u00009pM9KHCA0/unable-to-enabledisable-managed-services-eiqpiq-for-subscribers-canadainternational-cloud-only-72723

Jul 9, 2023

Report: "Delays loading subscriber records in Calix Support Cloud (US only)"

Last update 2023-07-09T18:15:41.282Z

resolved2023-07-09T18:15:41.267Z

This incident has been resolved.

monitoring2023-07-09T17:24:09.845Z

A fix has been implemented and we are monitoring the results.

investigating2023-07-09T14:55:25.466Z

We are continuing to investigate this issue.

investigating2023-07-09T14:21:20.961Z

We are currently investigating an issue with delays in loading subscriber records in Calix Support Cloud. For more details on this issue, please reference the following Community post: https://community.calix.com/s/question/0D54u00009ldtwjCAA/delays-loading-subscriber-records-in-calix-support-cloud-us-only-7923

Jun 27, 2023

Report: "Unable to enable/disable Managed Services in Calix Support Cloud (Canada Only)"

Last update 2023-06-27T00:21:30.251Z

resolved2023-06-27T00:21:30.236Z

This incident has been resolved.

monitoring2023-06-26T23:22:17.986Z

A fix has been implemented and we are monitoring the results.

investigating2023-06-26T22:58:05.940Z

We are currently investigating an issue with enabling/disabling Managed Services (ExperienceIQ and ProtectIQ) in Calix Cloud. This issue only impacts the Canada infrastructure. Please see the following Community post for more details: https://community.calix.com/s/question/0D54u00009iqDMzCAM/unable-to-enabledisable-managed-services-today-626-in-canada-calix-cloud

Jun 26, 2023

Report: "New alarms not populating in Calix Operations Cloud"

Last update 2023-06-26T23:23:54.709Z

resolved2023-06-26T23:23:54.695Z

This incident has been resolved.

monitoring2023-06-26T22:20:21.272Z

A fix has been implemented and we are monitoring the results.

investigating2023-06-26T19:43:58.861Z

We are currently investigating an issue where new alarms are not populating in Calix Operations Cloud. Please see this Community post for more details: https://community.calix.com/s/question/0D54u00009iq8FhCAI/new-alarms-not-displaying-in-calix-operations-cloud-62623-us-only

Report: "Unable to access Health reports in Calix Operations Cloud"

Last update 2023-06-26T16:49:43.820Z

resolved2023-06-26T16:49:43.807Z

This incident has been resolved.

monitoring2023-06-26T15:44:02.552Z

A fix has been implemented and we are monitoring the results.

investigating2023-06-26T15:08:38.371Z

We are currently investigating an issue with accessing Health reports in Calix Operations Cloud in the US infrastructure. Please see this Community post for more details: https://community.calix.com/s/question/0D54u00009ipwaeCAA/failed-to-connect-errors-seen-in-healthrelated-sections-of-operations-cloud-626

Jun 12, 2023

Report: "CommandIQ / CommandWorx applications return "App is unable to connect at this time" or "Please on-board your router" errors."

Last update 2023-06-12T16:18:04.225Z

resolved2023-06-12T16:18:04.213Z

This incident has been resolved.

monitoring2023-06-12T15:11:06.392Z

A fix has been implemented and we are monitoring the results.

investigating2023-06-12T14:24:26.343Z

We are currently investigating issues with CommandIQ / CommandWorx applications. When attempting to log in to the app, opening the home page or registering a new account, you will encounter errors. For further details, please refer to the community: https://community.calix.com/s/question/0D54u00009hAJxLCAW/commandiq-commandworx-applications-return-app-is-unable-to-connect-at-this-time-or-please-onboard-your-router-errors

May 25, 2023

Report: "Unable to enable Managed Services"

Last update 2023-05-25T18:24:12.637Z

resolved2023-05-25T18:24:12.623Z

This incident has been resolved.

monitoring2023-05-25T17:23:54.012Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-25T15:11:24.687Z

We are currently investigating an issue with enabling Managed Services (ProtectIQ/ExperienceIQ) in US Calix Cloud. Please follow this Community thread for further details: https://community.calix.com/s/question/0D54u00009dWFD1CAO/unable-to-enable-managed-services-today-525-in-us-calix-cloud

May 11, 2023

Report: "Delays and Intermittent Failures When Onboarding or Using Calix Telemetry Connectivity Services"

Last update 2023-05-11T23:41:43.995Z

resolved2023-05-11T23:41:43.984Z

This incident has been resolved.

monitoring2023-05-11T22:38:04.609Z

A fix has been implemented and we are monitoring the results.

identified2023-05-11T18:57:44.875Z

The issue has been identified and a fix is being implemented.

investigating2023-05-11T17:04:20.710Z

Calix is currently investigating an issue with delayed response times and intermittent failures when trying to onboard devices to CommandIQ and also issues related to services that utilize the Calix Telemetry Connectivity Services. For more details on the issue and the investigation, please reference the following Community link: https://community.calix.com/s/question/0D54u00009ZqiRqCAJ/delays-and-intermittent-failures-when-onboarding-or-using-calix-telemetry-connectivity-services

Report: "Unable to access the Calix Cloud platform after the 23.2 Cadence Maintenance activity."

Last update 2023-05-11T22:07:08.605Z

resolved2023-05-11T22:07:08.590Z

This issue reported yesterday has been confirmed resolved after many hours of Monitoring. We continue to track an issue related to the Trust incident posted today: https://trust.calix.com/incidents/9s3np3m02xhz. Further updates will continue to be provided via the Community.

monitoring2023-05-11T10:04:56.867Z

A fix has been implemented and all the components and the systems are stable for the last 3 hours. We are continuously monitoring our system's performance.

identified2023-05-11T01:21:51.780Z

We are continuing to work on a fix for this issue.

identified2023-05-10T21:32:29.103Z

We are continuing to work on a fix for this issue.

identified2023-05-10T19:04:13.930Z

We are continuing to work on a fix for this issue.

identified2023-05-10T18:07:56.606Z

We are continuing to work on a fix for this issue.

identified2023-05-10T17:55:42.076Z

We are continuing to work on a fix for this issue.

identified2023-05-10T17:51:58.515Z

We are continuing to work on a fix for this issue.

identified2023-05-10T16:48:08.141Z

We are continuing to work on a fix for this issue.

identified2023-05-10T14:39:50.869Z

The issue has been identified and a fix is being implemented. For further details, please reference the following Community post: https://community.calix.com/s/question/0D54u00009Zpq2tCAB/unable-to-access-the-calix-cloud-and-commandiqcommandworx-platform-after-the-232-cadence-maintenance-activity

investigating2023-05-10T13:25:30.000Z

This issue has been resolved in our International/ Canadian platform with the exception of new CommandIQ deployments and real-time traffic flows. All existing deployments are working without issues. US / Domestic platform is still unavailable. We will provide more updates on our community

investigating2023-05-10T10:43:47.753Z

During the 23.2 Cadence Maintenance activity, our Cloud team encountered an issue that will prevent all users from accessing the Calix Cloud on both Domestic and International platforms. At this moment we are estimating that the Cloud platform will be unavailable until 7 AM PST. Our team is utilizing all available resources to resolve the issue as soon as possible. Please refer to our community for more details and updates: https://community.calix.com/s/question/0D54u00009Zpq2tCAB/unable-to-access-the-calix-cloud-platform-after-the-232-cadence-maintenance-activity We apologize for the inconvenience. We will provide further updates as soon as they are available.

May 9, 2023

Report: "Delays and Intermittent Failures When Disabling/Enabling ProtectIQ/ExperienceIQ in US"

Last update 2023-05-09T00:00:45.674Z

resolved2023-05-09T00:00:45.661Z

This incident has been resolved.

monitoring2023-05-08T22:55:38.402Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-08T20:40:46.914Z

We are continuing to investigate this issue.

investigating2023-05-08T19:17:20.000Z

We are currently investigating an issue where users are experiencing delays and intermittent failures when disabling/enabling ProtectIQ and ExperienceIQ in CommandIQ, Deployment Cloud and Calix Support Cloud in the US environments. Further details on this issue can be found at the following Community post: https://community.calix.com/s/question/0D54u00009Zou7VCAR/delays-and-intermittent-failures-when-disablingenabling-protectiqexperienceiq

May 8, 2023

Report: "Delayed Response Times in Calix Support Cloud and Issues with CommandIQ Operations"

Last update 2023-05-08T19:05:38.946Z

resolved2023-05-08T19:05:38.931Z

This issue has been resolved and the delays in response times for Calix Support Cloud and CommandIQ operations are no longer being seen. A new Trust post will be getting created shortly to track specifically the new issue of enabling/disabling ProtectIQ/ExperienceIQ in Calix Support Cloud and CommandIQ.

investigating2023-05-08T16:44:41.652Z

We are currently investigating new reports of issues with enabling/disabling ProtectIQ/ExperienceIQ in CSC. More details can be found via the Community post: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud-and-issues-with-commandiq-operations

monitoring2023-05-07T16:28:18.922Z

We are continuing to monitor for any further issues. Details on monitoring updates will be provided via the Community post.: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud

monitoring2023-05-06T02:25:49.187Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-05T22:05:48.083Z

The investigation into this issue continues at this time. Further details and updates will be provided on the Community post: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud-and-issues-with-commandiq-operations

investigating2023-05-05T18:43:12.940Z

We are currently investigating this issue.

monitoring2023-05-05T18:27:13.262Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-05T15:38:20.750Z

We are continuing to investigate this issue.

investigating2023-05-05T15:03:36.000Z

We are currently investigating an issue with delayed response times in Calix Support Cloud and issues with CommandIQ operations impacting US customers. For more details on this issue, please reference the following Community post: https://community.calix.com/s/question/0D54u00009ZnxyqCAB/delayed-response-times-in-calix-support-cloud

May 1, 2023

Report: "Gateway timeout errors observed in Calix Marketing Cloud"

Last update 2023-05-01T18:48:59.140Z

resolved2023-05-01T18:48:59.124Z

This incident has been resolved.

monitoring2023-05-01T17:44:05.021Z

A fix has been implemented and we are monitoring the results.

investigating2023-05-01T17:02:14.937Z

Calix is currently investigating an issue where users may receive a "Gateway Time-Out" error when attempting to load certain sections of Calix Marketing Cloud. More details can be found at the following Community link: https://community.calix.com/s/question/0D54u00009YHOugCAH/calix-marketing-cloud-showing-gateway-timeout-intermittently-today-51-us-only

Apr 18, 2023

Report: "Errors being seen in Operations Cloud on the Home and Health Pages in US Instances"

Last update 2023-04-18T14:58:08.017Z

resolved2023-04-03T08:00:00.000Z

Calix is investigating an issue with errors being seen in Operations Cloud on the Home and Health pages in US instances. For more details, please reference the following link on the Calix Community: https://community.calix.com/s/feed/0D54u00009TjLe3CAF

Mar 30, 2023

Report: "Unplanned Service Outage"

Last update 2023-03-30T19:54:58.791Z

resolved2023-03-30T19:54:58.780Z

This incident has been resolved.

investigating2023-03-30T19:21:18.818Z

My Calix, Calix Cloud, and the Calix Community (including access to Support Cases) are currently experiencing an unplanned service outage with the IDP authentication web services provider. This outage is impacting user access to these web properties. No restoration forecast has been provided. Please check back again soon, and we apologize for the inconvenience.

Mar 22, 2023

Report: "Subscriber Display Discrepancies in CSC"

Last update 2023-03-22T12:32:46.957Z

resolved2023-03-22T12:32:46.942Z

This incident has been resolved. For more details regarding this incident please visit our Community: https://community.calix.com/s/feed/0D54u00009RBlQUCA1

monitoring2023-03-21T22:09:58.658Z

A fix has been implemented and we are monitoring the results.

investigating2023-03-21T19:53:59.619Z

Calix is currently investigating an issue with subscriber display discrepancies in the US instances of CSC. Further details related to this issue can be found at the following Community link: https://community.calix.com/s/feed/0D54u00009RBlQUCA1

Mar 10, 2023

Report: "Unable to Log in to US Calix Cloud - "Signature Check Failed" error"

Last update 2023-03-10T20:56:58.823Z

resolved2023-03-04T01:30:00.000Z

Attempts to log in to the US Calix Cloud platform were unsuccessful, citing a "Signature Check failed" error for approximately 45 minutes. This issue has been resolved.

Feb 17, 2023

Report: "Issues Loading Segments in CMC"

Last update 2023-02-17T20:32:39.619Z

resolved2023-02-17T20:32:39.606Z

This incident has been resolved.

monitoring2023-02-17T19:43:09.169Z

A fix has been implemented and we are monitoring the results.

investigating2023-02-17T15:54:41.137Z

Calix is currently investigating an issue with loading segments in the US and CA instances of CMC. More details can be found at the following Community link: https://community.calix.com/s/feed/0D54u00009MfTB5CAN

Jan 17, 2023

Report: "Unable to Create or Delete Arlo Accounts in Deployment Cloud"

Last update 2023-01-17T23:32:11.396Z

resolved2023-01-17T23:32:11.380Z

This incident has been resolved.

monitoring2023-01-17T22:50:18.960Z

We are continuing to monitor for any further issues.

monitoring2023-01-17T22:31:20.812Z

We are continuing to monitor for any further issues.

monitoring2023-01-17T22:30:38.265Z

A fix has been implemented and we are monitoring the results.

identified2023-01-17T16:56:15.150Z

The issue has been identified and a fix is being implemented.

investigating2023-01-17T15:44:05.314Z

We are continuing to investigate this issue.

investigating2023-01-17T15:14:41.458Z

We are currently investigating an issue where users are unable to create or Delete Arlo Accounts in Deployment Cloud. Additional details and updates regarding this matter can be found at the Calix Community at the following link: https://community.calix.com/s/feed/0D54u00009FqpjrCAB

Jan 10, 2023

Report: "Unable to load subscriber records in Calix Cloud"

Last update 2023-01-10T18:33:40.869Z

resolved2023-01-10T18:33:40.855Z

This incident has been resolved.

monitoring2023-01-10T17:04:37.692Z

A fix has been implemented and we are monitoring the results.

investigating2023-01-10T16:12:31.555Z

We are currently investigating an issue with loading subscriber records in any of the Calix Cloud applications. Additional details regarding this matter can be found on the Calix Community here: https://community.calix.com/s/feed/0D54u00009EJMjhCAH

Nov 11, 2022

Report: "Slowness When Loading Subscriber Records in CSC/Slow Loading and/or Errors in CIQ"

Last update 2022-11-11T15:10:39.463Z

resolved2022-11-11T15:10:39.447Z

This incident has been resolved.

monitoring2022-11-11T11:22:27.588Z

A fix has been implemented and we are monitoring the results.

investigating2022-11-10T15:29:02.799Z

We are currently investigating an issue of intermittent slowness when trying to load subscriber records within the domestic instances of Calix Support Cloud and slow loading of client info and/or errors being received in CommandIQ. Additional details regarding this matter can be found on the Calix Community here: https://community.calix.com/s/feed/0D54u000093wyE2CAI