Is Bolt Down Right Now? Check if there is a current outage ongoing.

Bolt will be undergoing scheduled maintenance to upgrade important backend systems on Sunday, April 13 between 4:00 - 4:15 UTC. Within this window, there is expected to be a period of between 1 to 2 minutes where Bolt checkout will have intermittent availability in your production environments.If you have any questions or concerns, please reach out to the Bolt Support team via our portal - https://support.bolt.com.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

This incident is now resolved. Please reach out to our team with any questions or concerns - https://support.bolt.com/.

Bolt is now monitoring a major outage that impacted all Bolt services from 7:25 pm - 7:57 pm UTC. Our team has implemented a fix and is seeing all services are recovering. If you have any questions, please reach out to our team at https://support.bolt.com/.

We have deployed the fix for this issue. Merchants can now download the June 3rd Bank Transfer statement CSV file. If you have any questions or concerns, reach out at support.bolt.com.

We are continuing to work on a fix for this issue.

Our team has identified the root cause and will deploy a fix shortly. We will provide an update once the Bank Transfer statement CSV files are available for download in the Merchant Dashboard.

Bolt is aware of issues with the CSV download for the June 3rd Bank Transfer statement. Our team is investigating, and we will provide an update shortly. If you have any questions or concerns, reach out at support.bolt.com.

This issue is now resolved.

Bolt is aware of an issue impacting the third party payment processor, Radial. Merchants using Radial for payments will see failed authorizations. Bolt is monitoring the issue closely. For any questions or concerns, please reach out to Radial directly.

The Cybersource payment authorization errors have been resolved. Merchants processing payments via Cybersource should not experience any further issues. If you have any questions or concerns, reach out at support.bolt.com.

We are seeing an increase in successful payment authorizations for Cybersource merchants. We will continue to monitor this and will provide another update shortly. If you have any questions or concerns, reach out at support.bolt.com.

Bolt is tracking an issue with one of our payment processing partners, Cybersource. During this period, Bolt merchants using Cybersource to process payments may see authorization failures. We will update this incident as we get more information. If you have any questions or concerns, reach out at support.bolt.com.

A Bolt deployment introduced an error to the Sandbox version of embed.js. This error would have impacted shopper login, credit card validation, and Bolt account-related testing in the sandbox. The issue was introduced on February 27th at 7:01 PM UTC and was resolved on February 28th at 4:42 PM UTC. If you have any questions regarding this issue, please get in touch with the Bolt Support team via the support portal - https://support.bolt.com/.

Our team confirmed that funding has been successfully initiated for impacted merchants. If you do not see the associated funds deposited into your account by Friday, January 5th please reach out to Bolt’s support team at merchantsupport@bolt.com.

Bolt experienced an issue that will result in delayed funding for Vantiv merchants for the January 1, 2024 bank transfers. Funding for this deposit was initiated successfully today on Wednesday, January 3rd for impacted merchants and you can expect to see funds delivered by Friday, January 5th. For any questions or concerns, please reach out to merchantsupport@bolt.com.

The issue impacting Bolt's systems is resolved. If you have any questions or concerns, please reach out to merchantsupport@bolt.com.

Bolt has implemented a fix that has mitigated the issue and will continue to monitor for issues. If you have any questions or concerns, please reach out to support@bolt.com.

Our team is continuing to develop a fix for the issue impacting Bolt Checkout. We will provide our next update at 1:30pm ET.

Bolt is currently experiencing an issue impacting our services. At the moment order placement, login, and other areas are impacted. Our team is engaged and working toward a resolution. We will have another update by 1:15pm ET.

Authorizations involving Visa transactions have recovered. If you have any questions, please reach out to Bolt Support at https://support.bolt.com.

Visa continues to work toward resolution on this issue. We will continue to provide updates as we receive them from Visa. For any questions or concerns, please reach out to Bolt Support at https://support.bolt.com.

Bolt has been notified of an issue impacting transaction authorization on the Visa card network. Some transactions may be declined or experience latency when processing. Shoppers may be able to retry their payment to obtain a successful authorization. Visa is working with a third party issuer to identify and resolve the issue. Visa will provide another update at 4:30pm ET.

We have resolved the issue impacting transactions processed with Route. If you have any questions or concerns, please reach out to our team at https://support.bolt.com.

The issue impacting Bolt's ability to process transactions including Route Shipping Insurance is now resolved. We have re-enabled Route for all impacted merchants. Our team will continue to monitor for issues. If you have any questions, please reach out Bolt Support at https://support.bolt.com.

Bolt has identified an issue impacting checkout for merchants with Route enabled. We are proactively disabling Route from impacted merchants. We continue to work toward resolution of the issue. If you have any questions or concerns, please reach out to Bolt Support at https://support.bolt.com.

There have been no further errors on the Vantiv Now Worldpay eCommerce platform. Errors occurred between 7:08:20 AM - 8:30:03 AM CST. Please reach out to the Bolt Support Team via https://support.bolt.com if you have any questions regarding this incident.

Transactions are succeeding on the Vantiv Now Worldpay eCommerce platform. Their engineers are continuing to monitor for any issues.

Our team is monitoring processing issues related to the Vantiv payment processor as of 7:08 AM CST. Please follow their Statuspage for the latest updates - https://status.transactiongateway.com/incidents/3lds4vwwz4d8.

Great news - Bolt's Holiday Support and Services Guide is now live to ensure your holiday season runs smoothly. Enjoy 24/7 Emergency P0 Support via our Support Portal, Non-Critical Support on weekdays from 8:30am to 9pm ET, and Risk Reviews within two hours of order placement daily from 9am to 8pm ET. 'Tis the season to shine—explore our guide today: https://help.bolt.com/get-started/policies/holiday-policies/. For any questions or concerns, please reach out to the Bolt Support Team via https://support.bolt.com.

We have implemented a fix and the shopper help site pages are available again.

Monday August 28th at 1:00PM ET, Bolt noticed that a number of our shopper help site pages are unavailable. We are working to bring these pages back online and will provide an update shortly.

Our team has confirmed that funding has been initiated for impacted merchants. If you have any questions or concerns, please reach out to Bolt’s support team at merchantsupport@bolt.com.

Bolt experienced an issue that will result in delayed funding for some merchants on Friday, July 21st. Funding will be initiated on Monday, July 24th for impacted merchants and you can expect to see funds delivered by Wednesday, July 26th. We recognize that impact this has on merchant business operations and apologize for the impact this has to your organization. We will follow up on Monday to confirm funding was initiated. For any questions or concerns, please reach out to merchantsupport@bolt.com.

BigCommerce has deployed code fixes and this has resolved the issue. All BigCommerce sites should be functioning as expected. If you are experiencing any issues, please contact us at merchantsupport@bolt.com

We have discovered the root cause of the issue and are in the process of building the fix. We expect to deploy early in the morning (PST) on May 17th, 2023. The failure rate is now intermittent. Additionally, we have identified a workaround - if shoppers reload the checkout page, they can successfully checkout. We recognize this is suboptimal, but this will provide an option for shoppers who are encountering this issue.

We are investigating an issue that is causing checkout failure for all BigCommerce One Click integrations that are on the BigCommerce platform. We are working with the BigCommerce team to identify the issue and resolve it as quickly as possible. If you have any questions, please email us at merchantsupport@bolt.com

The issue impacting the product add-ons module has been resolved. If you have any questions or concerns, please reach out to merchantsupport@bolt.com.

Bolt is aware of an issue impacting the product add-ons module in the legacy merchant dashboard. Functionality related to enabling or disabling product add-ons will be unavailable until tomorrow. Our team will provide another update by 12pm PT Thursday May 11th. In the meantime, if you need assistance with product add-ons, please reach out to merchantsupport@bolt.com.

The funding issue impacting merchants processing with Vantiv was resolved this afternoon at 1:20 pm PST. Both the 27 & 28 April 2023 funding was completed successfully, with funds expected to appear in your bank accounts no later than Monday, 1 May 2023. If you have any questions, please contact your CSM or email merchantsupport@bolt.com.

We are continuing to work on a fix for this issue.

There is an issue with Vantiv merchants getting their funds deposited for Thursday, 27 April 2023. We are investigating the cause of this funding delay, but expect that it will be resolved with today's (28 April 2023) funding run at approximately 12pm PST. Today's funding run will include funds for both days. We will send an update in approximately 2 hours.

At approximately 9am PST, Bolt began intermittently blocking BigCommerce IP addresses that impacted shopping. This only affects merchants on the BigCommerce platform. We discovered this at 11:58 am PST and mitigated the issue at 12:17pm. if you have any questions, please contact us at merchantsupport@bolt.com

We have successfully applied a fix for the issue that was impacting funding details and bank transfer statements in the Merchant Dashboard. If you experience any issues, please report the issue to merchantsupport@bolt.com or at https://support.bolt.com/hc/en-us/

Bolt is aware of an issue impacting funding details and bank transfer statements in the new Merchant Dashboard. Our team is working on resolving this issue. In the mean time, merchants can use the legacy merchant dashboard at https://merchant-legacy.bolt.com/ to retrieve this information.

We have confirmed that all the fixes were deployed successful and we are considering the issue resolve. Our team will continue to monitor the situation. We will publish an RCA for this incident. Additionally, our helpdesk is back up and running. Please use our help site (help.bolt.com) or email us at merchantsupport@bolt.com if you see any issues or have questions.

We deployed all the needed fixes and all systems are up and running. We are continuing to monitor the situation. We are also experiencing a helpdesk failure - if you are continuing to see issues, please reach out to us here: alternative-support@bolt.com

We have deployed a fix for one of identified issues and have determined that it is working. We are in the process of rolling this fix out to the rest of the system and expect to have the system fully back within the next 15 minutes.

We have an understanding of what the problem is and are we are able to manual mitigate the issue. We are seeing systems availability increase. Our team is continuing to drive to a permanent solution to this issue. We will provide regular updates on our progress.

We have an understanding of what the problem is and are we are able to manual mitigate the issue. We are seeing systems availability increase. Our team is continuing to drive to a permanent solution to this issue. We will provide regular updates on our progress.

There is an issue that is causing a significant percentage of orders processed by Bolt to fail. This issue is also impacting the Merchant Dash, SSO and other components. We are urgently working on a fix for this.

The problem impacting the Analytics tab of the Merchant Dashboard has been resolved. If you have any questions or concerns, please reach out to merchantsupport@bolt.com.

Bolt is aware of an issue impacting the Analytics tab of the Merchant Dashboard. Our team is investigating and working toward a resolution.

The Bolt Sandbox environment (Checkout, Merchant Dash, etc.) was down from approximately 6am until 8am, Tuesday, February 14th. At this time, we believe that this was caused by misconfiguration during a network infrastructure upgrade.

NMI's payments platform is fully operational (https://status.transactiongateway.com/) Merchants processing payments via NMI should not experience any issues. If you have any concerns or questions, please contact us at merchantsupport@bolt.com

One of our payment processors (NMI) is experiencing outages on their payment platform. Bolt merchants who are using NMMI to process payments may see failures during this period. We have reached out to them and are working with them to resolve this issue. NMI's status page for this incident: https://status.transactiongateway.com/ We will update this incident as we get more information

We have resolved the issue impacting transactions placed during this incident. If you have any questions or concerns, please reach out to Bolt Support at merchantsupport@bolt.com.

Bolt has identified an issue that impacted merchants using auto-capture. From 1:17pm ET until 5:08pm ET, merchants may have seen orders remain in an 'Authorized' state longer than expected. As of 5:08pm ET, our team has fixed the cause of the issue and new orders will be captured as expected. Our team is working on capturing the orders placed during the incident and will provide an update when this is complete. If you have any questions or concerns, please reach out to Bolt Support at merchantsupport@bolt.com.

This incident is now resolved. If you have any questions or concerns, please reach out to Bolt Support at merchantsupport@gmail.com.

Bolt has identified an issue causing delays with fraud decisioning on transactions. This is causing some orders to be in an "in review" status for longer than normal. Checkout for customers is unaffected, and our team continues to investigate the situation. If you have any questions or concerns, please reach out to merchantsupport@bolt.com.

We have implemented a fix and are not seeing sporadic failures for non-USA OTP SMS messages. We will continue to monitor the situation. Please reach out to merchantsupport@bolt.com if you have any questions.

Our engineers have identified that the issue is with our third-party SMS provider, and we are working on a resolution. Please reach out to merchantsupport@bolt.com if you have any questions.

We are seeing that some OTP messages are not being delivered to recipients who are outside of the United States. Our team is working to understand and resolve this issue.

Bolt merchants using Vantiv/World Pay for payments may have noticed degraded performance and occasional failures with payment calls from 10:08 PST - 10:19 PST. These errors were caused by settlement processing issues on the Worldpay side. Worldpay acknowledged and has since resolved the the issue. We are continuing to monitor the situation. Vantiv incident number: IN22008575695

A code deployment on 29 SEP 2022 had a bug that resulted degraded performance in the Bolt sandbox environment. After detection this morning at 8:08am PST, we reverted the code and the sandbox environment was fully operational as of 8:30am PST. If you have any questions, please reach out to us at https://support.bolt.com/hc/en-us or email us at merchantsupport@bolt.com

We have implemented an additional fix and the Merchant Dashboard is back up. We are continuing to monitor the situation.

The Bolt Merchant Dashboard is currently experiencing an outage, and we are investigating the root cause. Please note that transactions and orders are processing as normal despite the dashboard outage.

We have identified the cause of the Merchant Dashboard outage and have implemented a fix. The dashboard was down from approximately 2:25pm PST until about 2:56pm PST. if you have any questions, concerns or are experiencing problems with the Merchant Dashboard, please log a ticket with us at: https://support.bolt.com/hc/en-us or email merchantsupport@bolt.com

The Bolt Merchant Dashboard is currently experiencing an outage, and we are investigating the root cause. Please note that transactions and orders are processing as normal despite the dashboard outage.

This incident has been resolved.

The Mailgun API is now fully operational and Bolt Email notifications are being sent. If you have any questions, please contact merchantsupport@bolt.com

Mailgun appears to be recovering, we are continuing to monitor.

Bolt Shopper OTPs, SSO Account Registrations, Merchant Login Challenges and other email notifications are not being sent at this time. This is due to our email vendor (Mailgun) experiencing issues with their API (https://status.mailgun.com/incidents/w6wxfz28gnm1) . Mailgun has acknowledged the issue and we are working with them to resolve it. If you have questions, please email merchantsupport@bolt.com

Incident Overview On August 18th, 2022, Bolt deployed a configuration update that prevented shoppers from being able to launch Bolt Checkout. As a result, all shoppers were unable to complete the checkout process for the duration of the incident. Service returned to normal approximately 32 minutes after the issue was introduced. Timeline \(PST\) 2022-08-18 12:47:24 PT - Configuration change introduces issue 2022-08-18 13:19:14 PT - Incident resolved

We had an issue in production that affected a subset of shoppers who were unable to checkout. This affected shoppers across all Bolt merchants. This lasted for a period of ~32 minutes. This issue has since been resolved and an RCA will be forthcoming.

Vantiv/Worldpay is reporting that they have seen no performance degradation since 2:20 Central Time. They are considering this issue resolved. https://status.transactiongateway.com/incidents/mccccrndv0yj Please reach out to merchantsupport@bolt.com if you have any questions or concerns.

Bolt merchants using Vantiv/World Pay for payments may notice degraded performance and occasional failures with payment calls due to an issue on the Worldpay side. Worldpay has acknowledged the issue and is actively working on it. You can follow the incident here: https://status.transactiongateway.com/incidents/mccccrndv0yj We are actively monitoring the situation and will provide updates as available.

The issue impacting our fraud engine has been resolved as of 2:45 PT. All affected orders are now in their correct status. For any questions or concerns, please reach out to Bolt support at merchantsupport@bolt.com.

Bolt has identified an issue affecting our fraud engine that has resulted in an increased number of orders requiring manual review. While the underlying issue has been resolved, affected orders may remain in an "In Review" status for longer than is typical. We will follow up once all orders have been processed. For any questions or concerns, please reach out to Bolt support at merchantsupport@bolt.com.

**Incident Date:** August 29th, 2022 **Incident Overview** On August 29th, 2022, Bolt deployed code to production that resulted in the side cart checkout button not rendering for merchants who bundle their side cart with Webpack. As a result, shoppers would have needed to use the main cart checkout button to place their order. Service returned to normal 2 hours and 44 minutes after the issue was introduced. **Timeline \(ET\)** * 2022-08-29 2:05pm ET - Issue Introduced Following Code Deployed to Production * 2022-08-29 4:22pm ET - Incident Discovered and Confirmed * 2022-08-29 4:49pm ET - Incident Resolved

Bolt experienced an issue that caused the checkout button to not appear for a subset of merchants. The issue has been resolved and we will provide a root cause shortly. Please reach out to merchantsupport@bolt.com if you have any questions or concerns.

Stripe has now indicated that the issue causing a degradation in service is now resolved. For more information on the issue, please review Stripe's status at https://status.stripe.com/. For further questions, please reach out to the Stripe support team at https://support.stripe.com/.

At 2:10pm ET, Bolt became aware of an issue impacting one of 3rd party systems, Stripe. Merchants using Stripe may see degradation of the service. For more information on the issue, please review Stripe's status at https://status.stripe.com/. For further questions, please reach out to the Stripe support team at https://support.stripe.com/.

From 10:05am to 11:24am ET, Bolt experienced an issue that resulted in alternative payment methods being hidden during checkout. The issue has been resolved and payment methods are now displayed as expected. If you have any questions regarding this incident, please reach out to merchantsupport@bolt.com.

This incident has now been resolved by BigCommerce. If you have any questions regarding this issue, please reach out to the BigCommerce support team. For any questions related to Bolt specifically, please reach out to merchantsupport@bolt.com.

At 09:54am ET, BigCommerce identified an issue affecting availability of their API and Storefront for a subset of stores. For more information, please refer to their status page at https://status.bigcommerce.com/. If you have any questions regarding this issue, please reach out to the BigCommerce support team. For any questions related to Bolt specifically, please reach out to merchantsupport@bolt.com.

At 1:55 PM Pacific Time, Bolt experienced a payment processing outage affecting merchants using Adyen as a payment gateway. Bolt resolved the issue at 2:13 PM Pacific Time, restoring traffic to normal for impacted merchants. If you have any questions or concerns, please reach out to merchantsupport@bolt.com.

Our email provider has fully recovered. There may be intermittent delays with account access email being sent.

Because of ongoing issues with our email provider, Bolt Account users may experience sporadic issues logging into their bolt accounts using email. Users can log into their Bolt accounts using their phone number/SMS.

Bolt Account users are currently unable to log in via email to their bolt accounts because our email provider is down (https://status.mailgun.com/). Users can log into their Bolt accounts using their phone number/SMS.

We have developed a solution to address the funding delays for the June 2nd and 3rd 2022 settlements. Because this issue has impacted merchants differently, our team will coordinate directly with each affected merchant by tomorrow (9 June 2022) to true up the settlements. If you have any questions, please reach out to merchantsupport@bolt.com

Per our previous update, June 2nd settlements have not been processed and June 3rd settlements were processed twice. While we continue to identify the root cause of the incident with our payment partner Vantiv/Worldpay, we are urgently working on a solution to ensure appropriate funding. Our team will coordinate next steps directly with impacted merchants.

For merchants using Bolt Payments/Worldpay, we have the following update: Funds for June 3rd settled this morning, but were processed twice resulting in overpayment. We are working to correct these amounts. We will contact impacted merchants directly to ensure this does not disrupt your operations. There are still issues with the funding instructions for the June 2nd settlement and we are working closely with Vantiv/Worldpay to process this ASAP.

Funding for June 2nd and June 3rd has been delayed for merchants who use Bolt Payments via Vantiv/Worldpay. We have identified the root cause of the June 3rd delay, and funding instructions for June 3rd will settle tomorrow (7 June 2022). We are continuing to investigate the issue with June 2nd funding instructions and will post an update when we have more details. If you have any further questions, please contact us at merchantsupport@bolt.com

We have identified an issue and implemented a fix. We will continue to monitor the system.

Some merchant analysts and merchant viewers will not be able to see some parts of the Bolt Merchant Dashboard. Our engineering team is actively looking for a fix. We will update this incident as we find and fix the issue.

The batch job was successfully submitted and funding will occur tomorrow (19 May 2020) no later than 5pm PST.

Because of an error submitting funding instructions to Vantiv, today's funding will be delayed by one day. We have identified the cause of the error and have re-submitted the batch job.

NMI is responding to requests as expected. Merchants processing payments via NMI should not experience any issues.

You can follow the incident on NMI's status page here: https://status.transactiongateway.com/incidents/spm64fl78g24

One of our payment processors (NMI) is experiencing a downtime. Any Bolt merchant processing payments via NMI will see payments fail during this period. We have reached out to them and will be working with them to resolve this issue. We will update this incident as we get more information

We've identified and addressed the issue, Bolt Checkout is now working correctly again on Volusion 1.0.

We are noticing some failures during Bolt Checkout for merchants on the Volusion 1.0 platform. We have reached out to Volusion and are working with them to determine a resolution. We will keep this incident updated with findings as we proceed.

Bolt has resolved the issue impacting registrations of new SSO users. If you have any questions, please reach out to merchantsupport@bolt.com.

Bolt has been notified of an issue preventing registration of new SSO accounts. Our team is engaged and working toward a solution.

Amazon Pay is now accessible for all shoppers. If you have any questions or concerns, please reach out to support at merchantsupport@bolt.com.

Bolt has identified an issue with our third party payment method, Amazon Pay. At the moment, attempts to use Amazon Pay during checkout will result in a "Moved Permanently" error. This issue is present on both Bolt and non-Bolt merchants. Amazon is aware of the issue and working toward a solution. We will continue to provide updates as we receive them.

This incident has been resolved.

Bolt has identified an issue with refunds across all orders on Bolt. Our engineers are looking into the issue and have identified a fix.

This incident has been resolved.

Bolt has resolved the issue impacting access to sandbox environments. If you have any questions, please reach out to merchantsupport@bolt.com.

Bolt has identified an issue impacting Bolt sandbox environments. Our team is engaged and working toward a solution.

This incident has been resolved.

Bolt has identified a solution and all fund transfers for affected merchants should resume on the next business day, Friday February 04 2022. If you have any questions, please reach out to merchantsupport@bolt.com.

Bolt has identified a problem with fund transfers impacting merchants using Bolt Payments for payment processing over the last 2 days. Our team is engaged and working on a fix.

We have released a fix for this issue. December 2021 Funding Detail PDFs are now available in the Merchant Dashboard. If you have any concerns regarding this outage, please reach out to the Bolt support team at merchantsupport@bolt.com.

Bolt has identified a problem impacting the ability to download a funding statement as a PDF for December 2021. Merchants may continue to download funding statements as a CSV. Our team is engaged and working on a fix.