Historical record of incidents for Zyte
Report: "Disruption of Billing and Stats services for Zyte"
Last updateA fix has been implemented and we are monitoring the results.
We are currently facing an issue with one of our cloud providers, due to which the following services have been impacted : Billing, Stats
Report: "Hubstorage Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will run some maintenance tasks during this time, some clients might experience a temporary disruption of the service.
Report: "Scrapy Cloud Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing some maintenance tasks to upgrade our clusters. During this maintenance window, users might experience a temporary disruption of the service.
Report: "Smart Proxy Manager provisioner maintenance (All plans)"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be performing essential updates for the Smart Proxy Manager. During this time, some sessions may be closed, which could result in temporary disruptions to ongoing Smart Proxy Manager requests.
Report: "Zyte Support Center is down"
Last updateThis incident has been resolved.
This issue has been resolved. All the features in our support center are working as expected.
Our support center is currently down - you can still create new tickets via https://app.zyte.com and receive updates via email. You cannot access or manage existing tickets at the moment. We are sorry for the inconvenience, our team is actively working on to resolve the issue.
Report: "Zyte Support Center is down"
Last updateThis incident has been resolved.
This issue has been resolved. All the features in our support center are working as expected.
Our support center is currently down - you can still create new tickets via https://app.zyte.com and receive updates via email. You cannot access or manage existing tickets at the moment. We are sorry for the inconvenience, our team is actively working on to resolve the issue.
Report: "Scheduled Maintenance for User Management Migration to Descope platform"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We are excited to announce an upcoming migration of our user management and authentication system to Descope platform. This transition is a significant step toward modernizing our infrastructure to enhance scalability and security.To facilitate this migration, we have scheduled a maintenance window during which some user management features may be temporarily unavailable. Our team will work diligently to ensure a smooth transition with minimal disruption.Key Details:Objective: Improve scalability, security, and efficiency of user authenticationExpected Impact: Brief service interruptions for authentication-related featuresAction Required: No action needed from users—services will resume automatically post-migrationWe appreciate your patience and understanding as we implement this improvement.
Report: "Validity issues for the CA certificate"
Last updateThe CA certificate has been updated. Please download the new certificate from here: https://docs.zyte.com/_static/zyte-ca.crt
We are currently experiencing a disturbance with Smart Proxy Manager and Zyte API Proxy-mode due to an issue with the CA certificate. Disturbances may appear if you are using the certificate. Other services are not impacted by this issue. We are actively working on a fix and we will update you as soon as we can.
Report: "Web Dashboard Stats Temporarily Unavailaible"
Last updateThis incident has been resolved.
Connectivity to our cloud provider's backend has been successfully restored, and we will continue to closely monitor the situation until tomorrow.
Our Web Dashboard (app.zyte.com) is currently not showing the stats as expected. The source of the outage is coming from one of cloud provider and we are closing working with them on resolving the issue.
Report: "Downtime of job scheduling in our Scrapy Cloud"
Last updateThere was a short downtime of job scheduling in our Scrapy Cloud US cluster today between 06:05 to 08:45 UTC. We have already applied the fix, the scheduling of SC jobs in US ( very small percentage) were affected.
Report: "Projects not getting deployed to Scrapy Cloud"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing project deployment issue that affects both shub and github deployments. We are working on resolving this issue. This does NOT affect the execution of jobs that are already scheduled.
Report: "Scrapy cloud service issue"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a service degradation affecting Scrapy Cloud. You may encounter issues with job execution, scheduling, or retrieving items via the Scrapy Cloud API key, due to a problem with our backend service discovery system. Our team is actively working to resolve the issue.
Report: "Degraded Performance in Job Execution and Storage of Scrapy Cloud"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a service degradation in Job execution and storage (Hubstorage API) in Scrapy Cloud. We are working on resolving this issue.
Report: "Drop in success rate for search engine queries"
Last updateThis incident has been resolved. We will continue to monitor the situation closely for any further changes.
We have made some changes that have improved the success rate. This issue was triggered by Google and we have tuned our product settings to get optimal performance for the current situation. We are closely monitoring the SERP performance to ensure stability.
We have noticed an increase in failures for Google search queries with Zyte API. We are actively working on the issue.
Report: "Drop in success rate for search engine queries"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have noticed an increase in failures for Zyte API queries to some search engines. We are actively working on the issue.
Report: "Drop in success rate for search engine queries"
Last updateThis incident has been resolved.
We have deployed a permanent fix. We continue to see good success rates for Google search queries for Zyte API. We are closely monitoring the performance.
We continue to see good performance for Google search queries for Zyte API after we made the change to enable browser rendering for Google Search requests automatically. We are in the process of deploying a permanent fix that can give us better and optimized results. We will update you on the status of the deployment tomorrow. SPM does not support JavaScript execution as now required by SERP. Customers are recommended to migrate to Zyte API
The performance for SERP continues to be monitored. This issue was triggered by Google who introduced a major change, requiring javascript to view search results. We mitigated the issue by enabling javascript rendering in the backend of our Zyte API product. More details will be provided by email to all affected customers. We are testing a permanent solution and will post an update once a fix is deployed. Next update to be provided on or before Jan 21st.
We are testing a permanent fix that is showing better results. We will provide an update soon.
We’ve deployed a mitigation and it's now functional. However, success rates remain below expectations and we are working to improve performance.
We notice an increase in failures for Zyte API queries to some search engines. This issue affects requests that do not involve browser rendering feature. Zyte API requests enabled with browserHtml flag are not affected. We are actively working on the issue.
Report: "Zyte API - Performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are observing a degradation of performance for browser-less requests in Zyte API. A subset of browser-less requests currently receiving errors and we are actively working on resolving this issue.
Report: "Zyte Dashboard is inaccessible"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently facing outage of the app.zyte.com . Our product team is currently investigating this issue.
We are currently investigating this issue.
Report: "Slowness in jobs launch"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Partial Service Degradation of job scheduling in Scrapy Cloud"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue wherein jobs are not getting scheduled in Scrapy Cloud despite units being available.
Report: "Partial Service Degradation of job scheduling in Scrapy Cloud"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue wherein jobs are not getting scheduled in Scrapy Cloud despite units being available.
Report: "Performance degradation in Smart Proxy Manager"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing downtime with our Smart proxy manager service, some users might experience "503 Crawlera Server Unavailable" error. We are actively working on restoring the service. We will update here as soon as the issue is resolved.
Report: "Partial Service Degradation of browser rendering requests in Zyte API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating an issue impacting a few customers where browser-rendering enabled requests are encountering higher error rates.
Report: "Zyte API - Performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are observing a degradation of performance for rendered requests in ZyteAPI. A subset of requests involving browser rendering are currently receiving errors and we are actively working on resolving this issue.
Report: "Partial Service Degradation of job scheduling in Scrapy Cloud"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Investigation ongoing - some of the periodic jobs are working fine
We are currently investigating an issue wherein jobs are not getting scheduled in Scrapy Cloud despite units being available.
Report: "Partial Service Degradation of job scheduling in Scrapy Cloud"
Last updateThis incident has been resolved.
We are currently investigating an issue wherein jobs are not getting scheduled in Scrapy Cloud despite units being available.
Report: "Performance Degradation in Smart Proxy Manager"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing performance issues with our SPM service, some users might experience performance degradation and our team is actively working on restoring the service.
Report: "Zyte API - Performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our tech team has ruled out any application-level causes for the recent service degradation. Based on our ongoing investigation, the issue appears to be linked to changes made by our PaaS provider to the Kubernetes control plane, which affected pod discovery and led to increased latency and timeouts. While we continue to validate this theory and work closely with the PaaS provider, we have also taken immediate steps to mitigate the performance issues. We have transitioned to a new cluster that is not impacted by the affected components. We expect services to return to normal over the course of today.
We are observing a degradation of performance for rendered requests in ZyteAPI. A subset of requests involving browser rendering are currently receiving errors and we are actively working on resolving this issue.
Report: "Job Scheduling: Cannot create new job"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been indentified and we are working on its resolution. Please note that only the scheduling of the jobs is impacted.
Report: "Zyte API Proxy Mode returning errors"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Zyte API Activation issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing delays in the activation of Zyte API accounts, which results in errors while sending request with your new API key. We are actively working on resolving this issue. Zyte API service for existing users is not impacted.
Report: "Zyte API Activation issue"
Last updateThis incident has been resolved.
We are experiencing delays in the activation of Zyte API accounts, which results in errors while sending request with your new API key. We are actively working on resolving this issue. Zyte API service for existing users is not impacted.
Report: "Web Dashboard login + scheduled jobs issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Dashboard app.zyte.com is unavailable."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Our product team is currently investigating this issue.
Report: "Degraded performance with Scrapy Cloud Storage Api"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’re currently experiencing performance degradation in our Storage API. Our team is currently investigating the root cause.
Report: "Redirection when trying to access the items page"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Zyte API - performance degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a degradation in the performance of Zyte API. We are working on resolving this issue.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a degradation in the performance of Zyte API. We are working on resolving this issue.
Report: "Projects not getting deployed to Scrapy Cloud"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are experiencing project deployment issue that affects both shub and github deployments. We are working on resolving this issue.
Report: "Jobs API not accessible"
Last updateOne of our tasks' managers was not running fine which seems to have been caused by a networking issue from one of our providers.
Report: "Zyte API Reporting and Billing Issue"
Last updateThis incident has been resolved.
We have identified the root cause to be a software bug in the latest release. We are expecting a fix to be deployed in the next 24 hours. Until we deploy a fix, we have temporarily paused billing and account suspensions. This will cause small delays in the generation of invoices from Jan 29th 2024. We also recommend that you use Zyte Dashboard to understand your usage in the absence of automatic account suspensions and email notifications. If you need any assistance, please open a support ticket via Zyte Dashboard.
We are currently experiencing an issue with Zyte API usage reporting and billing system. We are taking actions to mitigate any impact.
We are currently investigating this issue.
Report: "Issue with adding Payment Method via Dashboard"
Last updateThis incident has been resolved.
We have rolled out a solution for the observed issues and our sign up process is now fully operational, thanks you again for your patience.
New Zyte users are currently subject to experiencing difficulties signing up when adding new credit cards. We’re currently investigating the underlying issues to restore the sign up process as soon as possible. We apologize for any inconvenience.
Report: "Experiencing disruption in SignUp with GitHub and Google."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Sign up through Google or GitHub are temporary unavailable, hence sign ups via e-mail remain as the only mean to register in Zyte. We will reestablish this service as soon as possible. Thanks for your understanding.
Experiencing disruption in SignUp with GitHub and Google.
Report: "We are currently investigating an issue wherein jobs are staying in “stopping” state and not freeing up the units. This can affect the scheduling of subsequent jobs in Scrapy Cloud because the consumed units are not getting freed."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are currently working on a solution
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Scrapy Cloud performance downgrade due to database issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "Zyte API Account Suspension"
Last updateThis incident has been resolved.
We are continuing to monitor the fix that was applied. If you are still impacted or have further questions please open a Support Ticket via Zyte Dashboard (https://app.zyte.com) (click on Contact Support on the left navigation panel) or contact your Zyte Account Manager
We have now resolved the issue previously reported, where some users were incorrectly notified of their account suspension. No accounts were actually suspended, it was an incorrect status which falsely triggered a notification to some users. We will continue to monitor this for a further period. If you are still impacted or have further questions please open a Support Ticket via Zyte Dashboard(https://app.zyte.com) (click on Contact Support on the left navigation) or contact your Zyte Account Manager.
We have applied a temporary solution to mitigate unexpected account suspensions which we are monitoring and we continue to work on a permanent solution to the problem.
We have applied a temporary solution to mitigate unexpected account suspensions which we are monitoring and we continue to work on a permanent solution to the problem.
We are currently experiencing issues where some Zyte API accounts are getting suspended incorrectly. We are investigating the issue and taking actions to mitigate it.
Report: "Zyte Web Dashboard Degraded Performance."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Zyte API - Performance degradation for requests sent to some websites"
Last updateThis incident has been resolved.
Zyte API suffered a performance degradation only impacting browser rendering workloads which has been identified and a fix has been applied. We are monitoring the results.
Report: "Web Dashboard and Periodic Jobs are Down"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue.
Report: "Performance degradation for requests sent to some websites"
Last updateWe have continued to monitor Smart Proxy Manager (SPM) performance closely over the last 72 hours and performance has been restored to normal levels across all previously impacted areas. As such we are considering this incident as resolved
We have developed and tested some enhancements to our solution which have improved performance in those impacted websites. These will be deployed over the coming hours. While, our systems are fully operational for all websites, and performance is improving, we continue to monitor and investigate further to ensure performance is fully restored and sustained.
Our solution for the performance degradation in some websites continues to be monitored following successful rollout. While our systems are fully operational for all websites, users may still experience degraded performance with some websites. We are continuing to investigate solutions to provide the best performance of our service.
A solution for the observed performance degradation in all our Enterprise customers has been successfully rolled out after having completed the required tests and corresponding performance verifications internally earlier this morning. We observe our systems are operational and performing as expected. We continue to monitor all impacted Enterprise customers and the overall performance of Smart Proxy Manager service.
We are continuing to see issues with Smart Proxy Manager performance with some websites. We are working to resolve this issue.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing a degradation in Smart Proxy Manager that affects some websites. Our engineers are investigating the issue and working to restore full functionality as quickly as possible.
Report: "Web Dashboard and Periodic Jobs are Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating a sudden high load on our DBs.
Report: "Issues with Provisioning of new Smart Proxy Manager, Zyte API and Automatic Extraction accounts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues with the provisioning of new Smart Proxy Manager, Zyte API, and Automatic Extraction accounts. They remain stuck in a "Provisioning" state. We are working on fixing the issue.
Report: "Partial degradation of service for Zyte API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are observing that requests to Zyte API that require browser rendering are currently failing with HTTP status code 500 or 521. We are actively working on resolving this issue.
Report: "Service Degradation for Automatic Extraction"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are observing that all requests to our Automatic Extraction service are currently failing. We are actively working on resolving this issue.
Report: "Dashboard is Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issues with new signup for Smart Proxy Manager and Automatic Extraction"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing issues with new signups for Smart Proxy Manager and Automatic Extraction. They remain stuck in the "Preparing Checkout" state and we are currently investigating the issue.
Report: "Zyte Dashboard Issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.