Historical record of incidents for Zuora
Report: "Intermittent 502 Errors on Zephr Production Sites"
Last updateWe’re investigating intermittent 502 errors affecting some production sites. The issue appears to be related to ongoing Cloudflare outages impacting several services. We recommend customers revert DNS records to cloudfront.cdn.zephr.com where possible
Report: "UI and API errors in a subset of NA2 production tenants"
Last updateA fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "UI and API errors in a subset of NA2 production tenants"
Last updateA fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Intermittent internal errors while accessing some functions for subset of tenants"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Intermittent internal errors while accessing some functions for subset of tenants"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Unable to access NA2 production and sandbox tenants"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The engineering teams are continuing to investigate the issue with the highest priority.
We are currently investigating this issue.
Report: "Unable to access NA2 production and sandbox tenants"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The engineering teams are continuing to investigate the issue with the highest priority.
We are currently investigating this issue.
Report: "Intermittent API Failures Impacting RestAPI calls for Nuance/Okta customers in Revenue - Prod Environment"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have observed intermittent REST API call failures for Nuance/Okta customers in the revenue-prod environment. The relevant teams are investigating this as a top priority.
Report: "Intermittent API Failures Impacting RestAPI calls for Nuance/Okta customers in Revenue - Prod Environment"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have observed intermittent REST API call failures for Nuance/Okta customers in the revenue-prod environment. The relevant teams are investigating this as a top priority.
Report: "System Health Dashboard Performance Degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified an issue affecting the System Health Dashboard for NA, EU Production customers. Our team is actively investigating and working to resolve this issue promptly.
Report: "Performance Degradation in OneID for subset of users"
Last updateWe observed a performance degradation in OneID that impacted a subset of users attempting to log in to the tenant. These users were redirected back to the OneID page instead of being taken to the Zuora page. The subset of users are the users who had performed the update user profile operation in one-id The impact window was: April 16, 2025, 12:00 AM to April 21, 2025, 11:30 PM Pacific. Our team has addressed the issue for the impacted users, and we are actively monitoring the results.
Report: "Internal server error when opening Customer Accounts in the Zuora UI"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We have identified the issue and are working on the fix.
We have identified an Internal server error when opening Customer Accounts in Zuora UI, impacting a subset of tenants
Report: "Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9)"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Delay in Notifications"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We have observed a delay in notifications in NA2 production environment and are investigating this with the highest priority.
Report: "Ad-hoc Payment runs for the individual customer account are stuck in the 'Pending' status for a subset of the tenants."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Zuora Connector for Salesforce CRM sync issue impacting child object record sync for a subset of tenants on 2/21"
Last updateThis incident has been resolved.
Fix has been deployed in production and we are monitoring the results.
Fix has been deployed in sandbox and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Zuora Knowledge Center is Unavailable"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Zuora Knowledge Center is Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented, and we are monitoring the results.
We are currently investigating this issue.
Report: "Zuora Reporting service degradation in EU production"
Last updateThis incident has been resolved.
We observed a service disruption in generating or scheduling report runs. A fix has been implemented and we are monitoring the results.
Report: "Performance degradation on Data Query for a subset of EU Production tenants"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
Our engineers are investigating with highest priority Data Query performance degradation for a subset of EU Production tenants
Report: "Zuora Connector for Salesforce CRM Sync Performance degradation for NA production tenants between 1:25 pm PST - 3:20 pm PST"
Last updateThis incident has been resolved.
We have detected increased latency in Zuora Connector for Salesforce CRM, impacting NA production tenants between 1:25 pm PST - 3:20 pm PST. A fix has been implemented and we are monitoring the results.
Report: "Performance degradation affecting custom objects v2 API calls on EU and NA1 Production"
Last updateThis incident has been resolved.
We identified an API performance degradation, which impacted v2 custom object API calls on EU and NA1 Production environments. The issue has now been resolved and performance is back to normal. We are continuing to monitor.
Report: "Zuora Connector for Salesforce CRM Sync Performance degradation for subset of Central sandbox tenants"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have detected increased latency in Zuora Connector for Salesforce CRM, impacting a subset of US central sandbox tenants Our engineering teams are working on this with the highest priority. Please stay tuned for more details.
Report: "Delay in notification on API SBX (NA2 SBX)"
Last updateThis incident has been resolved
We observed a delay in notifications in NA2 Sandbox. A fix has been implemented, and we are monitoring it now.
Report: "Performance Degradation for a subset of tenants in Central Sandbox"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We observed a performance degradation in Central Sandbox causing delays in performing bill runs, payment runs, data source exports, and event notifications/callouts for a subset of tenants. A fix has been implemented and we are monitoring the results.
Report: "Zuora connector salesforce CRM Performance degradation for subset of Central sandbox tenants"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have detected increased latency in Zuora Connector for Salesforce CRM impacting subset of US central sandbox tenants
Report: "API/UI performance degradation for a subset of EU Production tenants"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an API/UI performance degradation for a subset of EU Production tenants, where some API / UI calls are slower than usual.
Report: "Issue Creating/Editing/Saving Product Rate Plans in Sandbox Environments"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
A subset of customers are experiencing issues creating/editing/saving product rate plans in API Sandbox.
Report: "[RETRO] Zuora is encountering an issue with the BlueSnap gateway being down"
Last updateZuora encountered issues with Payment processing and Payment Method validations due to the issue at BlueSnap mentioned in the link below. https://status.bluesnap.com/incidents/267281 The impact timelines are below. January 16, 2025 · 10:49 PST to January 17, 2025 · 05:14 PST
Report: "[IMPACT RESOLVED] Brief service degradation in the NA2 production environment"
Last updateWe have observed a brief service degradation in the NA2 production environment. The impact is resolved and we continue to monitor.
Report: "CyberSource Payment Method Updater (PMU) jobs not completed for a subset of Production tenants"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Our PMU job is functioning effectively, and CyberSource can upload the files. Our team is proactively monitoring its status.
We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. The PMU job did not complete and update the Payment method since 12/19/2024, 6 PM PST. We are following up with CyberSource to fix the issue on their side and restore the service. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.
Report: "Intermittent Performance Degradation on a Subset of NA2 Production"
Last updateThis incident has been resolved. Impacted timeframe: 8:02 PM to 8:22 PM PST
We observed a performance degradation impacting customers in NA2 production with Zuora ID ZID-NA2-PROD-13. A fix has been implemented and we are monitoring the results.
Report: "Intermittent Performance Degradation on a Subset of EU Production"
Last updateThis incident has been resolved.
We have identified the issue and the latency is decreasing. We continue to monitor.
We have observed intermittent latency on Notification, Salesforce Real Time Sync on EU Production with Zuora ID ZID-EU1-PROD-6.
Report: "Zuora Login via UI Unavailable for Subset of Users"
Last updateThis incident has been resolved.
The issue has been identified and fixed. We are currently monitoring.
We have observed that Zuora login via UI is unavailable for a subset of users and are investigating this with the highest priority.
Report: "Delay in invoice pdf generation on NA2 production environment"
Last updateThis incident has been resolved.
The issue has been fixed and we are monitoring the result.
A subset of the tenants in the NA2 production environment are facing performance degradation on Invoice PDF generation.
Report: "Intermittent Notification performance degradation for tenants on EU Central Sandbox"
Last updateThis incident was resolved.
Report: "Subset of users cannot log in to API Sandbox and Central Sandbox tenants through OneID"
Last updateThis incident has been resolved.
We have identified the impact, which can be resolved by clearing your browser cache related to *.zuora.com domains.
We are continuing to investigate this issue.
We are investigating OneID login errors on Sandbox and Central Sandbox environments which have impacted a subset of users.
Report: "PDF Generation Issue for a Subset of EU Production Tenants"
Last updateWe observed a Billing Document PDF generation issue that impacted a subset of EU Production tenants from 12:15 AM to 03:00 AM (PST). This issue is now resolved and normal service has resumed.
Report: "Login issues impacting the Zuora UI and API (NA1, NA2, EU)"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The service is currently recovering on the EU environments. We continue to work on the fix for all environments.
Our engineers continue to work on the fix with the highest priority.
Our engineers confirmed API is impacted as well.
We are currently investigating login errors with the highest priority.
Report: "A subset of customers would have experienced a delay in processing the scheduled jobs on NA1 production"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
The processing of jobs scheduled to execute between 3:02 AM PT to 5:17 AM PT on NA1 Production would have been delayed until the scheduler system recovered at 5:17 AM PT. This also led to errors in the UI when attempting to schedule runs during the impacted timeframe.
Report: "Delay in Notifications in NA Sandbox"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have observed a notification delay in the NA Sandbox environment. We have identified the reason for this delay and working on resolving it
Report: "Increased Latency in Zuora Connector for Salesforce CRM impacting EU Production"
Last updateThis incident has been resolved.
We have detected increased latency in Zuora Connector for Salesforce CRM impacting EU production tenants. We have implemented a fix and are monitoring the results
Report: "Delay in Notifications in EU Production"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results
We have observed a delay in notifications in EU production environment and are investigating this with the highest priority.
Report: "Performance Degradation in NA2 Sandbox ZID-NA2-SBX-05"
Last updateWe have observed a performance degradation impacting a subset of tenants with Zuora ID: ZID-NA2-SBX-05. The impacted windows were: 2024-11-18 7.57 PM to 8.24 PM (Pacific) The performance is back to normal, and we are monitoring.
Report: "Error Posting Invoices in Zuora Billing UI"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’ve observed an issue where a subset of customers cannot post invoices in the Billing UI. We’re investigating this as a top priority.
Report: "Intermittent Performance Degradation for a subset of customers in NA1 Sandbox"
Last updateThis incident has been resolved.
We are observing Intermittent performance degradation for a subset of customers in NA1 Sandbox environment. Engineering team is investigating and working to resolve this issue.
Report: "Access to the tenants through OneID partially unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We’re continuing to work on the fix for this issue with the highest priority.
The issue has been identified and a fix is being implemented.
We're continuing to investigate this with the highest priority. Impacted environments - NA1 Production, NA1 Sandbox.
We’re continuing to investigate this with the highest priority.
We are currently investigating an issue that is affecting users from logging into OneID
Report: "Object Manager UI and Custom Objects API Unavailable in Sandbox and Central Sandbox"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating an issue where Object Manager UI and Custom Objects API are unavailable in NA1/NA2/EU1 Sandbox and NA1 Central Sandbox environments.
Report: "CyberSource Payment Method Updater (PMU) jobs failed due to Invalid Certificate for a subset of production tenants"
Last updateThis incident has been resolved.
We are continuing to work with CyberSource to resolve the issue and restore the service.
We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. We are following up with CyberSource to fix the certificate issue on their side and restore the service.
Report: "Legacy Vantiv Gateway Failure"
Last updateThe issue has been fixed and validated.
Engineering team has identified the issue. Response code 136 was introduced by Vantiv gateway on Nov-05. Currently we are working on the response code mapping to fix this issue.
Our engineering team is investigating an issue affecting payment processing through the legacy Vantiv gateway, which may result in duplicate charges.
Report: "Promo Codes and Connect.Zuora.com performance issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have observed intermittent performance issues with Promo codes and Connect.zuora.com. We are investigating this with the highest priority.
Report: "Performance Degradation in NA2 Production ZID-NA2-PROD-48"
Last updateThis incident has been resolved.
We have observed a performance degradation impacting a subset of tenants with Zuora ID: ZID-NA2-PROD-48. The performance is back to normal and we are monitoring
Report: "Significant delays in Salesforce Sync for NA2 Sandbox"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Latency in Salesforce sync for NA2 Sandbox"
Last updateThis incident has been resolved.
Sync latency has returned to normal. We continue to monitor the performance.
We are currently investigating this issue.
Report: "Callout delays observed in a subset of EU production tenants"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.