Historical record of incidents for ZoomInfo
Report: "ZoomInfo Platform Issues"
Last updateWe are aware of and investigating an issue impacting some user's ability to access and use ZoomInfo platforms. Users may see errors when attempting to login or when using the platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo - Intermittent Login Issues"
Last updateThis incident has been resolved, and all users should now be able to log in successfully.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are aware of and investigating an issue impacting some user's ability to log in to ZoomInfo. Users may see site cannot be reached error when trying to log in. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo - Intermittent Login Issues"
Last updateThis incident has been resolved, and all users should now be able to log in successfully.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are aware of and investigating an issue impacting some user's ability to log in to ZoomInfo. Users may see site cannot be reached error when trying to log in.Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo Platform Maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
ZoomInfo will be completing platform maintenance on Monday, May 26th between 9:00 PM and 11:00 PM ET. During this maintenance window ZoomInfo products are expected to operate as usual, however there may be intermittent disruptions. We appreciate your understanding as we perform essential upgrades to our systems.
Report: "Chorus - Intermittent login issues"
Last updateThe incident causing intermittent login issues for some users to the Chorus Platform has been resolved.
Our engineering team has identified the cause of the intermittent login issues and has implemented a fix. We are currently monitoring the results. Users who experienced this issue should now be able to log in.
We are currently investigating an issue causing intermittent login issues for some users on the Chorus Platform. Our engineering team is actively working to resolve this issue, and we will post updates as we complete our investigation.
Report: "ZoomInfo - Intermittent SSO Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented to resolve the login issues and we are monitoring the results closely.
We are aware of and investigating some users seeing errors when logging into the ZoomInfo platform using Single-Sign On (SSO). Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo - Advanced Contact Search"
Last updateThis incident has been resolved.
A fix has been implemented for Advanced Search and users should now be able to load ZoomInfo Sales searches without issue. We are monitoring the results closely. Users may still see issues loading and creating ZoomInfo Marketing Audiences and Campaigns. Our engineering team is actively working on a resolution.
We are continuing to investigate this issue.
We are aware of and investigating an issue impacting Advanced Searches within the platform. During this time, users may experience latency or error messages when performing Contact searches. Additionally, there may be an impact to audience and campaign creation within ZoomInfo Marketing. Our engineering team is actively working on a resolution.
Report: "ZoomInfo | Advanced Contact Search"
Last updateThis incident has been resolved.
A fix has been implemented and users should now be able to load searches without issue. We are monitoring the results closely.
We are aware of and investigating an issue impacting Advanced Searches within the platform. During this time, users may experience latency or error messages when performing Contact searches. Our Engineering team is working on a resolution actively.
Report: "ZoomInfo | Chorus Call Recording Failures on Google Meet"
Last updateWe’re pleased to inform you that the issue causing Chorus to fail in joining Google Meet calls for recording has been resolved. The service is now fully operational.
We are continuing to work on a fix for this issue.
We're currently investigating an issue causing Chorus to fail in joining Google Meet calls for recording. Our engineering team is actively working to resolve it. We apologize for the inconvenience and appreciate your patience. We'll keep you updated as we make progress. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo | Exports and Search"
Last updateEngineering has released and validated a fix for this issue. Users should now be able to use the platform as expected.
A fix has been implemented to address the issue. Exports and Advanced Search should be functioning as expected moving forward. During this time, some background processes, as well as Copilot Chat, may not function as expected. We are going to monitor the fix to ensure these features continue to function as expected.
Engineering has identified the issue and is working on a resolution to address the issues with Advanced Search and Exports.
We are aware of and investigating an issue impacting exports and Advanced Search from loading as expected on Sales, Marketing, and Talent.
Report: "ZoomInfo- Saved Searches and Contacts"
Last updateThe intermittent issue with searches not loading has been resolved
A fix has been implemented for the intermittent search issues, and our engineering team is monitoring the results closely.
We are aware of and investigating an issue that is causing saved searches to intermittently not load for some users. Additionally, when navigating to Contacts from the Company Page under the Employees section, contacts may intermittently not load.
Report: "ZoomInfo | Platform Issues"
Last updateLogin issues and Advanced Search latency has been resolved. We appreciate your patience as we worked to resolve this.
Users should now be able to login and load Advanced Search results without issue. However, users will not be able to sort by or use ICPs (Ideal Customer Profiles) within Advanced Search. We are monitoring login and platform latency closely and will continue to post updates on when users are able to leverage ICPs again.
Users may be seeing the platform continuously try to load after attempting to login again. In addition, users already logged in may see latency or no results returned when using Advanced Search. We are continuing to work hard to resolve these issues.
Users should now be able to login to the platform, however will see latency or no results returned when using Advanced Search. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
We are continuing to investigate the issue causing the platform to continuously try to load after attempting to login. In addition, users already logged in may see latency throughout the platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
We are aware of and investigating an issue impacting some users ability to login to ZoomInfo. Users may see the platform continuously try to load after attempting to login. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "RingLead - Platform Issues"
Last updateThis issue impacting the RingLead Platform has been resolved.
Our engineering team has taken steps to correct the issue and is currently monitoring the results. We will post further updates as needed.
We are aware of an issue impacting the RingLead platform, including logins. Our Engineering teams are working hard to resolve these issues and will provide updates as soon as we have them.
Report: "ZoomInfo | Third-Party Integration Export Failures"
Last updateThis incident has been resolved.
We have released a fix for this issue. Users should no longer experience export failures to third-party integrations. We are monitoring the results closely.
We are currently investigating an issue impacting some customers ability to export to third-party integrations (including all CRM integrations). Users may face an Auth Connector error when trying to export to any third-party integrations. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo- Advanced Search and Company Profiles"
Last updateEngineering has validated that the fix has resolved the issue. Advanced search and company profiles should be working as expected at this time.
Engineering has deployed a fix for this issue and we are monitoring the results. Users should now be able to utilize Advanced Search and view company profiles as expected.
We are aware of and investigating an issue that is impacting Advanced Search and company profiles from loading properly. During this time, users may experience latency or error messages. Our Engineering team is working on a resolution actively.
Report: "ZoomInfo - Intermittent Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented to resolve the login issues and we are monitoring the results closely.
We are aware of and investigating users being unable to login to the ZoomInfo platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo Corporate Website Incident"
Last updateThe issues affecting the zoominfo.com website have been resolved.
Our Engineering team is investigating an issue with the zoominfo.com website. Users may experience an error when trying to access this URL. The ZoomInfo platforms (Sales, Marketing, Talent) are functioning without issue and can be accessed via login.zoominfo.com.
Report: "ZoomInfo Corporate Website Incident [zoominfo.com]"
Last updateThe issues affecting the zoominfo.com website have been resolved.
We are aware of and investigating an issue with the zoominfo.com website. Users may experience an error when trying to access this URL. The ZoomInfo platforms (SalesOS, MarketingOS, TalentOS) are currently functioning without issue and can be accessed via login.zoominfo.com. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo - Login Issues"
Last updateThe issue impacting some users ability to login to ZoomInfo Platforms has now been resolved.
We are aware of an intermittent issue that is impacting some users ability to login to ZoomInfo platforms. Our Engineering team has identified that this issue is related to a third party vendor service; we are working on a resolution to this issue actively and will provide updates as we have them.
Report: "Engage - O365 Connection Error"
Last updateWe have identified an issue causing users using an O365 connection with Engage to receive an error when sending emails and using Salesflows. The error that users may experience states that the API version 'V2' has been deprecated. To resolve this issue, each user receiving this error should disconnect and reconnect their O365 connection. To disconnect/reconnect Engage to your Email Provider: 1. Select your initials > then click My Account 2. Navigate to the Settings tab 3. Scroll down to the Email Provider section 4. If you are connected to O365, please Disconnect, then Connect. Once this connection is refreshed, users should be able to use Engage as expected and the issue will be resolved.
We have identified an issue causing users using an O365 connection with Engage to receive an error when sending emails and using Salesflows. The error that users may seee states that the API version 'V2' has been deprecated. To resolve this issue, each user receiving this error should disconnect and reconnect their O365 connection. To reconnect Engage to your Email Provider: 1. Select your initials > then click My Account 2. Navigate to the Settings tab 3. Scroll down to the Email Provider section 4. If you are connected to O365, please Disconnect, then Connect. Once this connection is refreshed, users should be able to use Engage as expected.
Report: "ZoomInfo Lite - New Sign-Up Issue"
Last updateOur Engineering team has released a fix, and users can now sign up for new ZoomInfo Lite Accounts.
Our Engineering team is aware of and investigating an issue when attempting to sign up for a ZoomInfo Lite account. We will continue to share updates as we have them.
Report: "ZoomInfo - Third Party Integration Errors"
Last updateThis incident has been resolved.
We have implemented a fix to resolve the errors that users were seeing with third party integrations within ZoomInfo. Users should now be able to export and enrich records to third party systems without issue. We are monitoring the results closely.
Our Engineering team is currently aware of and investigating an issue causing some users to receive errors when attempting to export a third party system or CRM from ZoomInfo. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo - Export Errors"
Last updateEngineering has released a resolution to this issue and customers should now be able to export to CRMs and third party systems as expected. Thank you for your patience while we worked to resolve this issue.
Our Engineering team is currently aware of and investigating an issue causing users to receive errors when attempting to export a third party system or CRM. Additionally, users may experience issues when using AI Emailer with a non-service account. We will continue to share updates as we have them.
Report: "Engage - Email Errors"
Last updateOur Engineering team has resolved the issue causing errors when sending emails using Gmail with Engage. Users should now be able to send emails as expected. Thank you for your patience as we worked to resolve this issue.
Our Engineering Team is aware of an issue that is preventing users from being able to email successfully when sending through GMail using Engage. Users may see errors when sending emails through Engage during this time. Our Engineering team is actively working on a resolution for this issue. We will provide updates as we have them around the status of this issue.
Our Engineering Team is aware of an issue that prevented users from being able to email successfully when sending through GMail using Engage. Our Engineering team has released a fix for this issue and will be monitoring the behavior post-release. We will provide updates as we have them around the status of this issue.
Report: "ZoomInfo- Export Error"
Last updateThis issue has been resolved. The ability to Export to CRM and third-party systems has been restored.
A fix has been implemented, and users should now be able to export to a CRM or third-party systems. We will continue to monitor the results closely.
Our Engineering team is continuing to investigate this issue. During this time, users may continue to experience errors when attempting to export to a CRM or third party system. Additionally, the Admin Portal may not load as expected during this time. Users may also continue to experience issues when utilizing AI Emailer. Our team is continuing to investigate this with urgency. Thank you again for your continued patience.
Our Engineering team is continuing to investigate this issue. During this time, users will continue to experience errors when attempting to export to a CRM or third party system. Additionally, users may experience failures when using AI Emailer with a non-service account. Thank you for your patience as we work to resolve this issue. Our teams are working on this issue urgently.
Our Engineering teams are continuing to investigate an issue that is preventing customers from successfully exporting within the platform. Users may receive an error when exporting to CRM or a third party system. Additionally, users using a non-service account connection in AI Emailer may not be able to send successfully. Our Engineering team is investigating this issue urgently and is working on releasing a resolution as soon as possible.
Our Engineering team is currently aware of and investigating an issue that is impacting users' ability to export successfully. This issue may be impacting exports in multiple platforms and features. Users will receive an error message upon exporting. Our team is actively investigating.
Report: "Chorus - Call Processing Delays"
Last updateWe have identified the root cause of the call processing delays and have released a fix to address. All previously recorded calls that were impacted are currently being processed and should reflect in the Chorus platform shortly.
We are currently investigating an issue impacting call processing within the Chorus application. Currently, some customers may see some calls take an extended period of time to show as recorded and processed in the Chorus application. All calls are being recorded as expected at this time and our investigation is specifically into the call processing post recording. Thank you for your patience as we work to resolve this issue. Our Engineering team is investigating these issues urgently and we will provide updates as soon as we have them.
Report: "Chorus - Call Processing Delays"
Last updateWe have released a fix so that all new calls are being processed in real-time. All previously recorded calls that were impacted are currently being processed through and should reflect in the Chorus platform.
We have identified the cause of the call processing delays and are actively working on a fix. All calls continue to be recorded without issue and will be processed once the incident is resolved.
We are currently investigating an issue impacting call processing within the Chorus application. Currently, some customers may see some calls take an extended period of time to show as recorded and processed in the Chorus application. All calls are being recorded as expected at this time and our investigation is specifically into the call processing post recording. Thank you for your patience as we work to resolve this issue. Our Engineering team is investigating these issues urgently and we will provide updates as soon as we have them.
Report: "Chorus- Login"
Last updateOur Engineering team has implemented a fix and users are now able to log in to the Chorus platform as expected. Call recording should also be working as expected moving forward. Thank you for patience as we worked to resolve this issue.
Our Engineering team has identified the issue and is working on a resolution. At this time, users should be able to log in to the Chorus platform, however, some users may experience some latency when using the platform. Our Engineering teams are continuing validate the resolution and we will continue to keep users updated on the progress.
We are aware of an issue impacting users' ability to login to the Chorus platform. During this time, users may also experience issues with calls not recording successfully. Our Engineering team is continuing to actively investigate this issue and are working to get this issue resolved as soon as possible. We will continue to update this page with updates as we have them. We appreciate your patience as we work to resolve this issue.
We are aware of an issue impacting users' ability to login to the Chorus platform. Our Engineering team is actively investigating this issue and are working to get this issue resolved as soon as possible. We will continue to update this page with updates as we have them.
Report: "Chorus- Call Recording and Processing"
Last updateEngineering has confirmed that the fix has resolved the issues with call processing and recording. Calls that were previously successfully recorded may still experience some delays with processing over the next few hours; a recording should become available once processing is complete. Chorus should now be joining and recording calls as expected moving forward. There may be a small subset of calls that were not captured while this issue was occurring, however, calls should now be captured as expected.
Engineering has identified and released a fix for the Chorus issues impacting call processing and recording. Calls that were previously successfully recorded may still experience some delays with processing over the next few hours; a recording should become available once processing is complete. Chorus should now be joining and recording calls as expected moving forward. There may be a small subset of calls that were not captured while this issue was occurring, however, calls should now be captured as expected.
Our Engineering team is currently investigating an issue with Chorus, which is intermittently impacting call recording and call processing. During this time, some calls may experience delays with processing. Calls that are experiencing these delays will become available after they complete processing. Additionally, there is a subset of calls where the Chorus notetaker bot is not able to join the call and a recording may not be captured for these calls. Thank you for your patience as we work to resolve this issue. Our Engineering team is investigating these issues urgently and we will provide updates as soon as we have them.
Report: "ZoomInfo | Platform Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented and users should now be able to login without issue. We are monitoring the results closely.
We are aware of and investigating an issue impacting some users ability to login to ZoomInfo. Users may see the platform continuously try to load after attempting to login. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo - Login Issues"
Last updateThis incident has been resolved.
A fix has been implemented and all users should now be able to access ZoomInfo without issue. We are monitoring the results closely.
We are aware of and investigating intermittent latency and/or errors when logging into the ZoomInfo platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo Chrome Extension"
Last updateThis incident has been resolved.
A fix have been implemented and we are monitoring the results closely.
We are aware of and investigating an issue impacting the ZoomInfo Chrome Extension. During this time, customers may see the Chrome Extension not load. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo - Login Issues"
Last updateThis incident has been resolved.
A fix have been implemented to resolve the login issues and we are monitoring the results closely.
We are aware of and investigating latency when logging into the ZoomInfo platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
A fix have been implemented to resolve the login issues and we are monitoring the results closely.
We are aware of and investigating latency and/or errors when logging into the ZoomInfo platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "Chorus- Meeting Page"
Last updateOur Engineering teams have confirmed the fix that was implemented is working as expected and Chorus recordings should be playing as expected moving forward.
Our Engineering team has implemented a fix for this issue and call recordings should now load and play back properly. We are monitoring this fix to ensure there are no further issues.
Our Engineering team has implemented a fix for this issue and call recordings should now load and play back properly. We are monitoring this fix to ensure there are no further issues.
Our Engineering team has identified an issue with a third party vendor that is impacting Chorus' ability to play back call recordings. Our team is actively working on a resolution for this issue. Thank you again for your patience while we work toward a resolution.
Our Engineering team is currently investigating an issue that is causing call recordings to not load on Meeting Page within Chorus. We will continue to provide updates on this issue as we have them. Thank you for your patience as we work to resolve this issue.
Report: "ZoomInfo | Third-Party Integration Export Failures"
Last updateThis incident has been resolved.
We have released a fix for this issue. Users should no longer experience export failures to third-party integrations. We are monitoring the results closely.
We are currently investigating an issue impacting customers ability to export to third-party integrations (including all CRM integrations). Users may face errors when trying to export to any third-party integrations. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "Chorus - Call Processing Issues"
Last updateWe have identified the issue and calls should now be processing in real-time. We will be monitoring the results closely.
We are currently investigating an issue impacting Chorus call processing. Customers may see calls showing in "Live" status and not accessible to view after the call has completed. All impacted calls were recorded and will be available once we have resolved this incident. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "Support Chat Temporarily Unavailable"
Last updateThis incident has been involved and the support chat feature is now up and running.
Our chat provider has indicated that they are currently experiencing a service outage. During this time, our support chat feature is unavailable and will show an error. If you need assistance, please email helpmenow@zoominfo.com. We will continue to post updates as we receive them from our vendor.
Report: "Chorus- Call Recordings"
Last updateOur third party vendor service has been fully restored. With this, the Chorus platform should now be functioning as expected and previously recorded calls should now be accessible. Thank you again for your patience as our teams worked to resolve this issue.
Our Engineering team is actively working on a resolution to this issue in partnership with our third party vendor. Some calls that were recorded prior to today may not be accessible on the platform during this time. However, any meetings that were recorded today after the outage was identified should be accessible on the platform. No data loss should occur with this issue. Thank you again for your patience as we work to resolve this issue.
Our Engineering team is aware of an issue that is impacting users from accessing previously recorded meetings. Our Engineering team has identified that this issue is related to a third party vendor service; we are working on a resolution to this issue actively and will provide updates as we have them. Thank you for your patience as we work to resolve this issue.
Report: "ZoomInfo Platform Issues"
Last updateThe incident has been resolved.
We have identified the issue and implemented a fix. Users should now be able to access all ZoomInfo platforms. We are monitoring the results closely.
We are aware of an issue impacting access to the ZoomInfo platform. Users may experience issues loading the platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo Corporate Website Incident [zoominfo.com]"
Last updateThis incident has been resolved. The zoominfo.com URL is back up and running.
We are aware of and investigating an issue with the zoominfo.com website. Users may experience an error when trying to access this URL. The ZoomInfo platform (SalesOS, MarketingOS, TalentOS) are currently functioning without issue and can be accessed via login.zoominfo.com. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo - Platform Issues"
Last updateA fix has been released for the subset of users experiencing Engage access issues. All users should now be able to access all ZoomInfo products. We are monitoring the results closely.
We have a released a fix for the ZI Chrome Extension and users should now be able to access the ZI Chrome Extension and Admin Portal. We are continuing to investigate the issue impacting some users ability to access Engage. As a temporary workaround to access Engage, we recommend clearing your browser cache and cookies. Please reach out to helpmenow@zoominfo.com if you need assistance with those steps and the ZoomInfo Customer Solutions team is happy to assist.
We have a released a fix for the ZoomInfo Admin Portal. Users should now be able to access the Admin Portal via direct login and the in-platform app switcher. We are continuing to investigate the issue impacting some users ability to access Engage and the ZI Chrome Extension. As a temporary workaround to access ZI Chrome Extension and Engage, we recommend clearing your browser cache and cookies. Please reach out to helpmenow@zoominfo.com if you need assistance with those steps and the ZoomInfo Customer Solutions team is happy to assist.
We are aware of and investigating intermittent issues causing users to be unable to login to Engage, the Admin Portal, and the Chrome Extension. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "Neverbounce - Website Issues"
Last updateThis incident has been resolved.
We are aware of and currently investigating an issue that is impacting users ability to access the neverbounce.com URL. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible. We anticipate we'll have another update within 24hrs.
Report: "RingLead- Dynamics Connection Issue"
Last updateOur Engineering team has confirmed that the fix deployed has resolved the issue and the Dynamics connection should be working as expected.
The Engineering team has deployed a fix for the issue impacting the Dynamics connection with Ringlead and the Dynamics connection should now be working as expected. The Engineering team will continue to monitor the results of the fix to ensure the issue is fully resolved. Thank you again for your patience as we worked to resolve this issue!
Our Engineering team has identified the cause of the Dynamics connection issue and are working on releasing a fix to resolve it. We will provide an update as soon as possible. Thank you for your patience as we work to resolve the issue.
Our Engineering team is currently investigating an issue causing an issue with Ringlead connecting with Dynamics. This issue will impact all customers that are connecting Dynamics with Ringlead and users may see an error message displayed. We will provide updates as soon as we have them. Thank you for your patience as we work to resolve this issue.
Report: "ZoomInfo - Login Issues"
Last updateThis incident has been resolved.
A fix have been implemented to resolve the login issues and we are monitoring the results closely.
We are aware of and investigating users being unable to login to the ZoomInfo platform. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "Engage- New Contacts Not Showing"
Last updateOur Engineering team has confirmed that the fix deployed yesterday has resolved the issue. Contacts that were previously impacted by this issue may still be reindexing through today and may not yet be visible; however, new contacts imported to Engage after the fix deployed yesterday should be showing as expected. Thank you again for your patience while we worked to resolve this issue.
Our engineering team has deployed a fix for this issue. New contacts exported to Engage should now appear in search and the contact list as expected moving forward. Contacts that were previously exported to Engage and impacted by this issue may still be processing; Engineering is actively working on restoring visibility to this data. Thank you again for your patience as we worked to resolve this issue! We will continue to provide updates here as we have them.
We are aware of an issue that is causing new contacts exported to Engage to not show in the contact list. Our Engineering team is actively investigating this issue. We will provide updates as soon as we have them. We appreciate your patience while we work to resolve this issue!
Report: "Chorus - Intermittent Issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results closely.
Our Engineering team is aware of an issue that is intermittently impacting some users' ability to log in or load pages in Chorus. Our Engineering team is actively investigating this issue and are working to resolve it as soon as possible. We will continue to provide updates as we have them.
Report: "Phone Support - Third Party Vendor Outage"
Last updateOur vendor has resolved the issue on their end, and phone support should be functioning as expected.
We are currently experiencing issues with our phone support routing due to an issue with one of our vendors. Please utilize our contact form to touch base with the solutions team in the interim. https://www.zoominfo.com/about/contact We are actively monitoring the situation and will provide updates as we receive them.
Report: "Engage- Emails Not Sending"
Last updateOur Engineering team has verified that the fix is working as expected and emails sent from Engage using Gmail are sending as expected. This issue is now resolved. Thank you for your patience as worked to resolve this issue.
Our Engineering team has deployed a fix for this issue; emails sent through Engage using Gmail should now be sending as expected. We are monitoring the results of this fix to ensure the issue is fully resolved. Thank you for your patience as we work to resolve this issue.
Our Engineering team is currently aware of and investigating an issue that is intermittently preventing emails from successfully sending from Gmail when sent using Engage. This issue may cause users to receive an error message upon sending emails from Engage. Our Engineering team is working diligently on a resolution and we will continue to provide updates as we have them.
Report: "Chorus- Calls Not Loading"
Last updateOur third party vendor has resolved the issue that was impacting the ability to access previously recorded Chorus calls. The Chorus platform should now be fully operational and previously recorded calls should be able to be accessed. Thank you for your patience as we worked to restore functionality related to this issue.
Our third party vendor appears to be recovering and running on a performance degraded state. With this, we are seeing improvement in calls loading. However, calls may still experience intermittent issues with loading while our third party vendor works to be fully operational. Thank you again for your patience.
Our Engineering team has identified and implemented a fix that will allow any new calls recorded using Chorus to be accessible. Our team is still working on a resolution to ensure previously recorded calls are accessible. Engineering has also identified that this issue will prevent Shared Snippets from working properly during this time. With this, there is no expected data loss from this issue. Thank you again for your patience as we partner on resolving this issue.
We have identified that this issue is related to an outage with one of our third party vendors. Our Engineering team is actively working on a resolution to this issue. During this time, new calls should still be recorded, however there may be a delay in processing causing new call recordings to not be accessible. Users will also not be able to access previously recorded calls while this issue is occurring.
We are currently experiencing an issue with Chorus that is preventing calls to load. Our Engineering team is currently investigating this issue and we will provide updates as we have them. Thank you for your patience as we work to resolve this issue!
Report: "ZoomInfo | Third-Party Integration Export Failures"
Last updateThis incident has been resolved.
We have released a fix for this issue. Users should no longer experience export failures to third-party integrations. We are monitoring the results closely.
We are currently investigating an issue impacting customers ability to export to third-party integrations (including all CRM integrations). Users may face errors when trying to export to any third-party integrations. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo | Third-Party Integration Export Failures"
Last updateThis incident has been resolved.
Our Engineering has deployed a fix for this issue. Users should now be able to successfully export to third-party integrations. We will continue to monitor the fix to ensure the issue is resolved.
We are currently investigating an issue impacting customers ability to export to third-party integrations (including all CRM integrations). Users may face errors when trying to export to any third-party integrations. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Report: "ZoomInfo | Third-Party Integration Export Failures"
Last updateBetween 11:05 AM ET and 12:25 PM ET, customers attempting to export to third-party integrations (including all CRM integrations) may have faced errors preventing exports. ZoomInfo Engineering identified and released a fix to prevent these export failures and monitored the fix closely. This incident has been resolved.
Report: "Chorus - Call Recording and Processing Delays"
Last updateOur Engineering team has confirmed that calls that were previously impacted by delays in call processing should now be processed and available. Chorus should continue to join meetings as normal and the platform continues to be operational. Thank you for patience as we worked to resolve this issue.
We have identified the issue causing call joining and call processing delays. Chorus should now be joining all calls (via streaming) in real-time. Call processing may still be delayed as all queued calls process. During this time, some calls may not be available or accessible in platform and some calls may show an incorrect call status, such as "live" or "not recorded". The Chorus platform is operational and users can continue to utilize Chorus as normal during this time. We will continue to post updates about this issue as we have them.
We are continuing to investigate the issue impacting call processing and delays. Users may be see issues with Chorus joining calls temporarily as our Engineering team continues to investigate.
We are continuing to investigate the issue causing call processing delays. During this time, Chorus Streaming recording will not be available and all calls will be recorded via Chorus Notetaker bot.
We are currently investigating an issue that is causing delays with call processing and call recording/joining. During this time, some calls may not be available or accessible in platform and some calls may show an incorrect call status, such as "live" or "not recorded". Additionally, transcription or speaker separation may not be available until calls fully process. Please know our engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.