Historical record of incidents for Ziflow
Report: "Issues creating live website and rich media proofs"
Last updateThe issue has been identified and a fix is being implemented.
Our team is currently investigating this issue.
Report: "Delayed Logins"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and the team is working on a fix.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Delayed Processing Speeds"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results.
The issue has been identified and the team is working to resolve.
We are currently experiencing delayed processing speeds. Our team is looking into this.
Report: "Loading Dashboard Issue"
Last updateThis incident has been resolved.
The issue has been identified and a fix is now being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently looking into this issue.
Report: "System outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Application slowness"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate the issue. We apologize for any inconvenience.
We are currently experiencing slow response times logging in to Ziflow and opening reviews. The team is working on this as a matter of urgency.
Report: "Temporary Service Interruption"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We have found another issue within our billing system that is causing intermittent issues. The team is working on identifying the root cause.
A fix has been implemented and we are monitoring the results.
We are currently experiencing some technical difficulties with our system and you may encounter an error page when logging in. Our team is actively working on resolving this issue. We understand the inconvenience this may cause and appreciate your patience while we work to get everything back up and running as quickly as possible. We will keep this status page updated with the latest information regarding this incident.
Report: "Temporary Service Interruption"
Last updateThis incident has been resolved.
We are pleased to report that the earlier service interruption has been resolved. You should now be able to log in and use Ziflow without encountering an error page. Our team is currently monitoring the situation to ensure that all systems are functioning as expected. We are committed to maintaining a high level of service and will continue to update this status page with any new information.
We are currently experiencing some technical difficulties with our system and you may encounter an error page when logging in. Our team is actively working on resolving this issue. We understand the inconvenience this may cause and appreciate your patience while we work to get everything back up and running as quickly as possible. We will keep this status page updated with the latest information regarding this incident. Thank you for your understanding.
Report: ""Login unsuccessful" error"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We apologize for the inconvenience, but our authentication provider, Auth0 / Okta, is currently experiencing technical issues. As a result, some users may encounter the message "Login unsuccessful" when attempting to log in. We want to assure you that we have already raised a priority ticket with their team, who are actively working to resolve the issue. We appreciate your patience and understanding while we work to get this resolved as quickly as possible.
Report: "Issue accessing Ziflow"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Issues with logging in"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our identity provider Auth0 (https://status.auth0.com/) is currently experiencing issues which may lead to users not able to log in to Ziflow. Reviewing assets and logged in users are unaffected.
Report: "Ziflow is currently experiencing issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
AWS is experiencing elevated error rates for EC2 APIs in the US-EAST-1 region. They have identified root cause and they are actively working towards recovery.
We are continuing to investigate this issue.
We have identified an issue with AWS services which is required to retrieve proof data. Our engineering team is working with AWS to resolve this as quickly as possible.
Report: "Signing in - Auth0 is experiencing issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Auth0 have identified the issue and are working on it.
Our identity provider Auth0 is currently experiencing issues and can cause issues trying to log in to Ziflow: https://status.auth0.com/incidents/xc5s7y96pb48?u=vnzykm6m2f5d Reviewing proofs and any users logged in will be unaffected.
Report: "Degradation of web application"
Last updateAll systems are operational. We apologize for the inconvenience.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Signing in - Auth0 is experiencing issues"
Last updateThis incident has been resolved.
Auth0 has recovered their service and users are able to log in again.
The latest update from Auth0: "Update - We continue to look into the root cause of this particular issue. Our Engineers are taking this as an all hands on deck situation." Our engineering team is discussing solutions going forward to reduce the impact of this issue occurring in the future.
Auth0 are still working on the issue.
Update from Auth0: "Investigating Our Engineers and on-call teams continue to investigate this set of issues."
Our identity provider Auth0 is currently experiencing issues and can cause issues trying to log in to Ziflow: https://status.auth0.com/incidents/zvjzyc7912g5?u=v0zzz6jxvbv7 Reviewing proofs and any users logged in will be unaffected.
Report: "Proofs list and viewer timeouts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are having issues with AWS ElasticSearch service and are working with them to get this resolved as quickly as possible.
The issue has been identified and a fix is being implemented.
Report: "Proofs list and viewer timeouts"
Last updateWe will keep working with AWS on this issue and will send an update as soon as we have one.
We are working with AWS to fix the recurring issue with ElasticSearch
We have identified an issue with AWS ElasticSearch which is required to retrieve proof data. Our engineering team is working with AWS to resolve this as quickly as possible.
The issue has been identified and a fix is being implemented.
Report: "Web application is not responding"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Web application is not responding"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Delay in triggering proof stages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. New stage triggers are currently working as normal and the system is catching up on the backlog of stages triggered from earlier today.
The issue has been identified and a fix is being implemented.
Report: "Web application not responding"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Web application not responding"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Slight delay in processing proofs"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Proofs list and proof viewer intermittent issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The team are continuing to investigate the root cause of the issue and working with our hosting provider to resolve the problem. Thank you for your patience.
We apologize for the extended period of issues related to our proofing service. The team is working as quickly as possible to get a fix in place for this.
The team are investigating the root cause for this issue. We are deploying another update to the platform to isolate the error.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Database degradation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Web application not responding"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Problems logging in to Ziflow"
Last updateThis incident has been resolved.
The second deployment has been made and we're monitoring the error rate.
We're working on another fix for this issue.
A fix has been implemented and we are monitoring the results.
We are deploying a workaround for the issue. It should be live in the next few minutes.
We are working on finding the root cause and have contacted our provider to assist with the current issue.
We are continuing to investigate the issue. Apologies for the inconvenience.
We are currently investigating this issue.
Report: "We're currently experiencing intermittent issues loading the proofs list."
Last updateThis incident has been resolved.
The release was rolled back and we're monitoring the service.
We are rolling back the release to the previous version.
We are deploying a potential fix for the issue. If this does not solve the intermittent slow loading of the proofs list we will revert this morning's release.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "High error rate when accessing and creating proofs."
Last updateThis incident has been resolved.
The system is recovering and we are monitoring the application.
We are busy reverting a patch that went live earlier today that may be the possible cause of the issue.
We are currently investigating this issue.
Report: "Logging in issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Auth0 continues to work on the issue. We apologize for the inconvenience!
We are aware of issues signing in to Ziflow currently. Auth0 the provider we use for identity management is currently experiencing issues and working on resolving this: https://status.auth0.com/incidents/rpctnc6jd1kl
Report: "Delays with proof processing & Intermittent timeouts"
Last updateThis incident has been resolved.
A fix has been deployed and we're monitoring system performance
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Timeouts when loading the proofs list"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Delays with proof processing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently working on fixing the issue.
Report: "Error creating proofs"
Last updateThe incident has been resolved.
A fix has been implemented and we're monitoring the situation.
Some users are receiving an error when creating proofs. We are currently investigating the issue.