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We're observing evidence of upstream service provider errors causing system instability isolated to MyZen. All the other Zenoti services are functioning as expected.

This incident has been resolved. Our service is now fully operational.

The response times are back to normal. We are closely monitoring for any further issues.

We are observing a higher-than-normal response time on our monitoring systems for Zenoti-EURO01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

This incident has been resolved. Our service is now fully operational.

The response times are back to normal. We are closely monitoring for any further issues.

We are observing a higher-than-normal response time on our monitoring systems for Zenoti-EURO01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

This incident has been resolved. Our service is now fully operational.

The response times are back to normal. We are closely monitoring for any further issues.

We are observing a higher-than-normal response time on our monitoring systems for Zenoti-APAC01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

This incident has been resolved. Our service is now fully operational.

The response times are back to normal. We are closely monitoring for any further issues.

We are observing a higher-than-normal response time on our monitoring systems for Zenoti-APAC01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

The issue was limited to businesses that had not yet added their physical phones to the HyperConnect configuration. The configuration has been updated, and the issue is now fully resolved. All services are operating normally.

We are currently investigating an issue affecting a subset of HyperConnect Voice customers who may be unable to make outbound calls from physical phones. Our team is actively working on a resolution with high priority. Updates will be shared as we progress.

The issue was limited to businesses that had not yet added their physical phones to the HyperConnect configuration. The configuration has been updated, and the issue is now fully resolved. All services are operating normally.

We are currently investigating an issue affecting a subset of HyperConnect Voice customers who may be unable to make outbound calls from physical phones. Our team is actively working on a resolution with high priority. Updates will be shared as we progress.

This issue has now been resolved. Affected customers can expect to receive their payouts with a delay of 10 hours from the previously expected settlement time. We will continue monitoring and provide any further updates, if necessary.

Due to an external technical issue with one of our payment processing partners, a subset of customers might experience a delay in receiving their payouts with CAD transactions. Zenoti Engineering team is engaged and working with the partner to resolve the issue. We will keep you posted as and when we receive an update. All other Zenoti workflows are working as expected.

This issue has now been resolved. Affected customers can expect to receive their payouts with a delay of 10 hours from the previously expected settlement time.We will continue monitoring and provide any further updates, if necessary.

Due to an external technical issue with one of our payment processing partners, a subset of customers might experience a delay in receiving their payouts with CAD transactions.Zenoti Engineering team is engaged and working with the partner to resolve the issue. We will keep you posted as and when we receive an update. All other Zenoti workflows are working as expected.

This incident has been resolved. Apologies for any inconvenience caused.

Reconciliation workflows remain under restoration. All other application functions, including Audit workflows, are operating normally.

Audit related workflows are working as expected. Reconciliation workflows are under investigation, with our team actively working to restore full system functionality.

We're seeing high error rates on Reconciliation, Audit related pages on AMRS08. The customers hosted on this pod can face intermittent errors while accessing the application inventory module. The team is actively looking into the issue. We will keep you posted.

The issue is now resolved and all the reports are now current.

We are currently experiencing a delay with the data refresh on Analytics reports due to an issue with the cloud provider. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

This incident has been resolved.

A fix has been applied. The service is now operational. We're monitoring the service closely. Apologies for the inconvenience caused.

We have identified the problem with our analytics site and are actively working to resolve the issue.

A fix has been applied. The service is now operational. We're monitoring the service closely. Apologies for the inconvenience caused.

We are observing an issue with our analytics site analytics.zenoti.com. We are investigating the cause and will provide an update as soon as possible

The incident has been resolved now.

All manual, stored card or online transactions should be working fine and we see that the Zenoti Payments (Adyen) is back to operational.

We have received reports from one of our payments partners, Adyen, that they are experiencing technical issue which is being investigated currently by the partner. A subset of customers will experience a delay or timeouts in their Payments systems. We are working closely with the payment partner and will provide additional updates, if required.

We are observing degraded performance with Zenoti Payments (Adyen). You may have Card on File payments (stored card) or online transactions declined or timing out. We are working with Adyen and will provide an update in next 30 minutes.

All manual, stored card or online transactions should be working fine and we see that the Zenoti Payments (Adyen) is back to operational. The incident has been resolved now.

We have received reports from one of our payments partners, Adyen, that they are experiencing technical issue which is being investigated currently by the partner. A subset of customers will experience a delay or timeouts in their Payments systems. We are working closely with the payment partner and will provide additional updates, if required.

We are continuing to investigate this issue.

We are observing degraded performance with Zenoti Payments (Adyen). You may have Card on File payments declined or timing out. We are working with Adyen and will provide an update in next 30 minutes.

This incident has been resolved.

A fix has been implemented and the application is responding optimally. We are closely monitoring for any further issues.

We have identified an issue with our infrastructure which is causing problems with accessing the application. We are actively working on mitigating it.

This incident has been resolved.

We are experiencing issues with our virtual appointment services due to a widespread Zoom outage. As Zoom is our integrated platform for virtual meetings, users may be unable to join or host virtual appointments at this time. All the other workflows are not impacted. We are actively monitoring the situation and will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing intermittent slowness with Zenoti-MIDE01 due to higher-than-normal response times observed in our monitoring systems. Our team is actively investigating the issue and will share updates as soon as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue, and a fix is being implemented.

We are observing a higher-than-normal response time on our monitoring systems for Zenoti-AMRS07, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented and the system is back to normal. We're monitoring the systems closely.

We are observing a higher-than-normal response time on our monitoring systems for Zenoti-MIDE01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented and the system is back to normal. We're monitoring the systems closely.

We are observing a higher-than-normal response time on our monitoring systems for Zenoti-MIDE01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.

We are pleased to report that the Zenoti University systems have returned to normal and are functioning as expected. We appreciate your patience and apologize for the inconvenience.

We have verified that and all sites are now operational. We're monitoring the service.

The service is now operational. We're monitoring the service closely. Apologies for the inconvenience caused.

We are continuing to investigate this issue.

We are currently facing an issue with the Zenoti University service, and our team is actively working to identify and resolve the root cause. Please note that all other business-critical workflows remain fully functional. We will share further updates as soon as more information becomes available. We appreciate your understanding and apologize for any inconvenience this may cause.

This incident has been resolved.

A fix has been applied. The service is now operational. We're monitoring the service closely. Apologies for the inconvenience caused.

We are observing an issue with our analytics site analytics.zenoti.com. We are investigating the cause and will provide an update as soon as possible

This incident has been resolved.

A fix has been applied. The service is now operational. We're monitoring the service closely. Apologies for the inconvenience caused.

We have identified the problem and are actively working to resolve the issue.

We are observing an issue with our analytics site analytics.zenoti.com. We are investigating the cause and will provide an update as soon as possible

This incident has been resolved. Service is now fully operational.

A fix has been implemented and the application is responding optimally. We are closely monitoring for any further issues.

We are continuing to investigate this issue. We will provide an update as soon as possible.

We are observing a higher-than-normal response time on our monitoring systems for Zenoti-AMRS07, which may be causing the application to not respond. We are investigating the cause and will provide an update as soon as possible.

The ETL cycle has just completed. The Analytics reports have caught up to 10 AM PST. The next ETL cycle is running now.

The core reports are now near real time data. Analytics reports data processing is in progress and would be refreshed with the next ETL cycle.

We are currently experiencing a latency in the data replication for our Core and Analytics reports. This is delaying the update of the data in the reports for the customers hosted on AMRS07. The data was last refreshed at 7:00 AM PST. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

This incident has been resolved.

The data in Analytics reports is in sync as well now. All the application workflows are now operational. Our team is monitoring the replication process closely. Thank you for the patience.

The core reports are now near real time data. Analytics reports still show the 5:30 AM PST data and we're working on getting that to current ASAP.

We are currently experiencing a latency in the data replication for our Core and Analytics reports. This is delaying the update of the data in the reports for the customers hosted on AMRS07. The data was last refreshed at 5:30 AM PST. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We're seeing high error rates on AMRS19. The customers hosted on this pod can face intermittent slowness while accessing the application. The team is actively looking into the issue. We will keep you posted.

This incident has been resolved.

We are seeing that the error rate has improved, and the site is working as expected. We are closely monitoring at this time.

We're seeing high error rates on AMRS19. The customers hosted on this pod can face issues in accessing the application. The team is actively looking into the issue. We will keep you posted.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing intermittent slowness with Zenoti-ASIA11 due to higher-than-normal response times observed in our monitoring systems. Our team is actively investigating the issue and will share updates as soon as more information becomes available.

This incident has been resolved. Our service is now fully operational.

A fix has been implemented and the response times are back to normal. We are closely monitoring for any further issues.

We are experiencing intermittent slowness with Zenoti-AMRS13 due to higher-than-normal response times observed in our monitoring systems. Our team is actively investigating the issue and will share updates as soon as more information becomes available.

This incident has been resolved.

Some of the Zenoti customers in UK region may be facing problems in accessing the application due to internet issues the respective internet service providers (ISP) in the area. If you are also seeing this issue, please switch to mobile data to access the application. The Zenoti application is fully operational at this time.

Please be aware that U.S. and Canadian banks will be closed on Monday, February 17, in observance of Washington's Birthday (Presidents' Day) and Family Day. As a result, any scheduled payouts may be delayed and will be processed on the next business day, Tuesday, February 18.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Zenoti web applications are currently experiencing a service interruption. We are aware of the issue and our engineers are engaged to troubleshoot the problem. We apologize for the inconvenience.

This incident has been resolved. Our service is now fully operational.

The response times for the Core reports are back to normal. We are closely monitoring for any further issues.

We are observing a higher than normal response time on our monitoring systems for few core reports. This may be causing the reports to respond slowly. We are investigating the cause and will provide an update as soon as possible.

We want to notify you about an upcoming bank holiday in the United States that will affect all payment accounts: Monday, January 20th, 2025 Due to this Federal Reserve Bank holiday, payout processing will be delayed by one day. We appreciate your patience and understanding.

This incident has been resolved. All Core and Analytics reports are working as expected and reflect the latest data. Apologies for the inconvenience.

Core reports are working fine now. We're actively working on getting the Analytics reports operational.

The issue has been identified and fixed. All the critical application functions are back to normal now; however, the core and analytics reports would show stale data. The team is working to get this resolved.

We're seeing high error rates on AMRS06. The customers hosted on this pod might face issues in accessing the application. The team is actively looking into the issue. We will keep you posted.

This incident has been resolved.

We have fixed the underlying issue that caused this problem. All the reports are now current. We are closely monitoring the systems. Apologies for the inconvenience caused.

We are currently experiencing a delay with the data refresh for our Core and Analytics reports. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

This incident has been resolved. Our service is now fully operational.

The response times are back to normal. We are closely monitoring for any further issues.

We are experiencing intermittent slowness with Zenoti-ASIA11 due to higher-than-normal response times observed in our monitoring systems. Our team is actively investigating the issue and will share updates as soon as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The cause of the intermittent slowness with Zenoti-AMRS10 has been identified. Our team is currently implementing a fix, and we will provide further updates as the situation progresses. Thank you for your patience.

We are experiencing intermittent slowness with Zenoti-AMRS10 due to higher-than-normal response times observed in our monitoring systems. Our team is actively investigating the issue and will share updates as soon as more information becomes available.

This incident has been resolved. Our service is now fully operational.

The response times are back to normal. We are closely monitoring for any further issues.

We are observing a higher than normal response time on our monitoring systems for Zenoti-AMRS10. This may be causing the application to respond slowly. We are investigating the cause and will provide an update as soon as possible.

We want to inform all Zenoti Payments customers in the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand about upcoming Federal Bank Holidays that will result in a payout delay on the affected days. On all the upcoming Federal Bank Holidays, payment settlements will be paused, and funds typically processed on those dates will be delayed until the next business day. Holiday Schedule United States: December 25, 2024 – Christmas Day (Wednesday) January 1, 2025 – New Year's Day (Wednesday) Canada, United Kingdom, European Union, Australia, and New Zealand: December 25, 2024 – Christmas Day (Wednesday) December 26, 2024 – Boxing Day (Thursday) January 1, 2025 – New Year's Day (Wednesday) What This Means for You: Payment settlements scheduled on these dates will be processed on the next business day following the holiday. We encourage you to plan and make necessary adjustments to ensure a smooth operation during the holiday season. Thank you for your understanding, and we wish you a joyful holiday season!

This incident has been resolved. All Core and Analytics reports are now working as expected and reflecting latest data. Apologies for the inconvenience.

We are currently experiencing a delay with the data refresh for our Core and Analytics reports. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

This incident has been resolved.

Please note that there will be no payout deposits on Thursday, November 28th, 2024, in observance of Thanksgiving. Payouts originally scheduled for this day will be deposited on Friday, November 29th, 2024. Thank you for being so understanding, and we wish you a happy and safe Thanksgiving!

The analytics service (analytics02.zenoti.com) is now running optimally. All systems are fully operational and functioning as expected.

We are currently experiencing intermittent slowness with our Analytics Service (analytics02.zenoti.com). We are actively working on resolving the issue and will provide an update as soon as it is resolved.

This incident has been resolved. All Core and Analytics reports are now working as expected and reflecting latest data. Apologies for the inconvenience.

The core reports and analytics reports are accurate upto yesterday's data. However, today's data is currently stale due to an identified issue. Our team is actively working on resolving this. Please note that all other application workflows are operating as expected. We appreciate your patience as we work towards a resolution.

We are currently experiencing a delay with the data refresh for our Core and Analytics reports. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

We’re pleased to inform you that all delayed payouts have been processed. If you have not received your payout, please email servicepayments_COE@zenoti.com for assistance. We are currently working on a Root Cause Analysis (RCA) to understand the cause of this delay and prevent similar issues. Thank you for your patience and understanding.

Service Update for Canadian Customers Due to a technical issue with our payment processor, some Canadian customers may experience partial payout delays today. The issue has been resolved, but payouts are delayed until later this afternoon. We expect all the impacted payouts to be deposited by November 12, 2024, at 16:00:00 Pacific Time. We actively monitor the situation and will provide any additional updates if necessary.

This incident has been resolved. Our service is now fully operational.

The response times are back to normal. We are closely monitoring for any further issues.

We are observing a higher than normal response time on our monitoring systems for Zenoti-AMRS07. This may be causing the application to respond slowly. We are investigating the cause and will provide an update as soon as possible.

This issue is resolved and system is accessible.

We are currently experiencing an issue with our Analytics Service (analytics.zenoti.com). We will send an additional update as soon as we resolve this issue.

In observance of Veteran’s Day, the Federal Reserve Banks will be closed on Monday, November 11th. As a result, no bank deposits will be processed on this day. Please be aware that all payouts, deposits, and transfers scheduled for November 11th will be delayed to the next business day, Tuesday, November 12th. We encourage you to plan accordingly for any payments or banking needs around this holiday. Thank you for being so understanding and please join us in honoring our veterans.

This incident has been resolved.

All Analytics reports are now working as expected.

Core and V2 Reports are restored and team is validating them. We will share an update once this is done. Currently, the team is working on resolving the issue related to Redshift ETL sync and Analytics reports (data is already synced until Oct/30). All other application workflows are operating as expected. Thanks for your patience.

We are currently experiencing a delay with the data refresh for our Core and Analytics reports. All other application workflows are operating as expected. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.

This incident has been resolved. Our service is now fully operational.

A fix has been implemented by our service provider. We are pleased to report that the Zenoti University systems have returned to normal and are functioning properly. We appreciate your patience and apologize for the inconvenience. We are closely monitoring and will soon provide further updates.

We are currently experiencing an issue with our Zenoti University service and our team is actively working with the service provider to isolate the issue. All our business and critical workflows are working normally. We are investigating the cause and will provide an update as soon as possible. We appreciate your patience and apologize for any inconvenience caused during this time.

This incident has been resolved.

We have received reports from one of our payments partners, Adyen, that they had a technical issue which is now resolved. A subset of customers will experience a delay in their United States Dollar (USD) payouts of up to 3.5 hours, scheduled to be received on October 15, 2024 at 10:30 PST. As the issue has been already resolved, the affected customers can expect to receive the funds in their accounts today, October 15, 2024 by 14:00 PST. If you do not use Adyen, there is no impact on you. Also, all the other Zenoti application services continue to work as expected without any delay. We will continue monitoring and provide additional updates, if required.

This incident has been resolved. Our service is now fully operational.

The response times are back to normal. We are closely monitoring for any further issues.

The issue has been identified and a fix is being implemented

We are observing a higher than normal response time on our monitoring systems for Zenoti-ASIA01. This may be causing the application to respond slowly. We are investigating the cause and will provide an update as soon as possible.

The issue has been resolved. All services including the analytics reports are working fine now.

We have received alerts for a problem with the database replication server. The team is looking into the issue. This will cause a delay in the analytics reports for the customers hosted on AMRS19. All the other workflows of the Zenoti application are working as expected. We will provide more information as it becomes available. Apologies for the inconvenience

This incident has been resolved. Our service is now fully operational.

The response times are back to normal. We are closely monitoring for any further issues.

We are continuing to investigate this issue.

We are observing a higher than normal response time on our monitoring systems for our customers. This may be causing the application to respond slowly. We are investigating the cause and will provide an update as soon as possible.