Is Zenegy Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

Vi oplever lige nu, at nogle lønkørsler tager længere tid at beregne og rapporter kan tage længere tid at generere. Vi har identificeret problemet og arbejder på at løse det.We are experiencing some payrolls take longer to calculate and reports can take longer to generate. We have identified the issue and are working on resolving it.

This incident has been resolved.

Vi oplever lige nu, at nogle lønkørsler tager længere tid at beregne og rapporter kan tage længere tid at generere. Vi har identificeret problemet og arbejder på at løse det. We are experiencing some payrolls take longer to calculate and reports can take longer to generate. We have identified the issue and are working on resolving it.

This incident has been resolved.

Problemet er nu løst. ----- The problem has been solved.

Vi oplever i øjeblikket, at lønkørsler med mere end 200 medarbejdere ikke kan gennemføres. Vores udviklingsteam arbejder på sagen, og vi opdaterer informationen her på siden, så snart fejlen er løst. ---- At the moment, we are experiencing that payroll runs with more than 200 employees cannot be carried out. Our development team is working on the matter, and we will update the information on this page as soon as the error is resolved.

Problemet er nu løst. ---- The problem has now been resolved.

Vi oplever længere svartider hos Skat, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy. Du kan følge Skat's status her: https://info.skat.dk/data.aspx?oid=2444560&x=read Betalinger går igennem til tiden. Du kan altid gå til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. ------ We are experiencing longer response times at Skat, resulting in some payrolls awaiting completion in Zenegy. You can follow Skat's status here: https://info.skat.dk/data.aspx?oid=2444560&x=read Payments will be completed on time. You can always go to Reports > Payments > Payments - Grouped to see the status of your payments, even if the payroll run is awaiting completion

Dette er løst. This has been resolved.

Vi oplever længere svartider hos Skat, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy. Vi er i dialog med Skat og vil opdatere løbende, som vi får flere oplysninger. Du kan følge Skat's status her: https://info.skat.dk/data.aspx?oid=2444450&x=read Betalinger går igennem til tiden. Du kan altid gå til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. We are experiencing longer response times at Skat, resulting in some payrolls awaiting completion in Zenegy. We are in continuous contact with Skat and will update here as we receive more information. You can follow Skat's status here: https://info.skat.dk/data.aspx?oid=2444450&x=read Payments will be completed on time. You can always go to Reports > Payments > Payments - Grouped to see the status of your payments, even if the payroll run is awaiting completion

This incident has been resolved.

Nogle medarbejdere oplever, at de mangler deres lønseddel i e-Boks. Dette skyldes en fejl i vores kommunikation med e-Boks. VIGTIGT: Lønsedlerne sendes og medarbejderne vil kunne se dem i deres e-Boks snarest. Husk at medarbejderne altid kan logge ind i Zenegy og se deres lønseddel. Her er den tilgængelig allerede nu. -- Some employees are missing their payslip in e-Boks. This is due to en error in our communication with e-Boks. Important: Payslips are being send and employees will be able to see them in their e-Boks soon. Remember that employees can always sign into Zenegy and see their payslips. In Zenegy the payslip will be available right now.

Problemet er løst./The problem has been resolved.

Problemet er identificeret og løst. Vi monitorerer det nu./The problem has been identified and resolved. We are currently monitoring it.

Vi undersøger i øjeblikket problemer med at bogføre i Numbers. We're currently investigating issues with booking in Numbers.

Dette er løst.

Problemer med Nordea. Har du bankintegration med Nordea, kan du opleve dobbeltposteringer og manglende posteringer, det skyldes fejl hos Nordea. Nordea arbejder på en løsning. Du kan se status på Aiias hjemmeside: https://status.aiia.eu/#

Sagen er nu løst. / This incident has been resolved.

Vi oplever længere svartider hos SKAT, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy og at opdatering af skattekort kan være forsinket. Selve betalingerne går igennem til tiden. Du kan altid gå til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. We are experiencing longer response times at SKAT, which means that some payroll runs are waiting to be completed in Zenegy and that the update of tax cards may be delayed. The payments themselves will be completed on time. You can always go to Reports > Payments > Payments grouped, where you can see the status of your payment, even if your payroll run is pending completion.

Denne hændelse er blevet løst, og Payroll-web- og mobilapps er fuldt operationelle. ——- This incident has been resolved and the Payroll web and mobile apps are fully operational.

Vi forventer, at problemet nu er løst og Payroll web- og mobilapps er tilbage i normal drift, og vi monitorerer situationen. ——- We expect that the issue has now been resolved and the Payroll web and mobile apps are back in normal operation, and we are monitoring the situation.

Vores brugere modtager i øjeblikket fejlbeskeder, der forhindrer normal brug af Zenegy Payroll web og mobilapps. Vi undersøger i øjeblikket sagen. ——- Our users are currently receiving error messages that prevent normal use of the Zenegy Payroll web and mobile apps. We are currently investigating the issue.

Vi modtager igen svar fra Skat. We are receiving responses from Skat again.

Vi oplever stadig at nogle medarbejdere mangler deres seneste skattekort. Vi er i dialog med Skat og arbejder på at løse udfordringen. Du kan følge Skats status her: https://info.skat.dk/data.aspx?oid=2437964&x=read Du kan ændre en medarbejders trækprocent og fradrag direkte i lønkørslen. Se hvordan her: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen We are still experiencing some employees missing their most recent tax cards. We are in contact with Skat and working on a resolution. You can find Skat's status here: https://info.skat.dk/data.aspx?oid=2437964&x=read You can always edit an employee's tax and deduction in the payroll run. You can see how here: https://help.zenegy.com/en/articles/649-how-to-change-an-employee-s-tax-details-in-the-payroll-run

Vi oplever at nogle medarbejdere mangler deres seneste skattekort. Vi er i dialog med Skat og arbejder på at løse udfordringen. Du kan ændre en medarbejders trækprocent og fradrag direkte i lønkørslen. Se hvordan her: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen We are currently experiencing som employees missing their most recent tax cards. We are in contact with Skat and working on a resolution. You can always edit an employee's tax and deduction in the payroll run. You can see how here: https://help.zenegy.com/en/articles/649-how-to-change-an-employee-s-tax-details-in-the-payroll-run

Vi modtager igen svar fra Skat. We are receiving responses from Skat again.

Vi oplever stadig længere svartider hos Skat, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy. Vi er i fortsat dialog med Skat og vil fortsat opdatere løbende, som vi får flere oplysninger. Vi ser også fortsat længere leveringstid på nye skattekort. Du kan følge Skat's status her: https://info.skat.dk/data.aspx?oid=2437964&x=read Betalinger går igennem til tiden. Du kan altid gå til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. We are currently still experiencing longer response times at Skat, resulting in some payrolls awaiting completion in Zenegy. We are in continuous contact with Skat and will continue to update here as we receive more information. We are also still seeing longer delivery times on new tax cards. You can follow Skat's status here: https://info.skat.dk/data.aspx?oid=2437964&x=read Payments will be completed on time. You can always go to Reports > Payments > Payments - Grouped to see the status of your payments, even if the payroll run is awaiting completion

Vi oplever stadig længere svartider hos Skat, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy. Vi er i dialog med Skat og vil fortsat opdatere løbende, som vi får flere oplysninger. Vi modtager heller ingen nye skattekort. Du kan følge Skat's status her: https://info.skat.dk/data.aspx?oid=2437964&x=read Betalinger går igennem til tiden. Du kan altid gå til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. We are currently still experiencing longer response times at Skat, resulting in some payrolls awaiting completion in Zenegy. We are in contact with Skat and will continue to update here as we receive more information. We are also not receiving any new tax cards. You can follow Skat's status here: https://info.skat.dk/data.aspx?oid=2437964&x=read Payments will be completed on time. You can always go to Reports > Payments > Payments - Grouped to see the status of your payments, even if the payroll run is awaiting completion.

Vi modtager nu svar fra Skat og lønkørsler bliver gennemført og skattekort bliver modtaget. We are now receiving responses from Skat and payroll runs are being processed and tax cards received.

Vi modtager nu svar fra Skat og lønkørsler bliver gennemført og skattekort bliver modtaget. Bemærk at der fortsat kan forekomme længere behandlingstider over de næste timer, mens Skats systemer arbejder sig gennem køen. We are now receiving responses from Skat and payroll runs are being processed and tax cards received. Please notice that you may still experience slightly longer processing times over the next few hours as Skat's systems are catching up.

Vi oplever stadig længere svartider hos Skat, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy. Vi er i dialog med Skat og vil fortsat opdatere løbende, som vi får flere oplysninger. Vi modtager heller ingen nye skattekort. Betalinger går igennem til tiden. Du kan altid gå til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. We are currently still experiencing longer response times at Skat, resulting in some payrolls awaiting completion in Zenegy. We are in contact with Skat and will continue to update here as we receive more information. We are also not receiving any new tax cards. Payments will be completed on time. You can always go to Reports > Payments > Payments - Grouped to see the status of your payments, even if the payroll run is awaiting completion.

Vi oplever stadig længere svartider hos Skat, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy. Vi er i dialog med Skat og vil fortsat opdatere løbende, som vi får flere oplysninger. Betalinger går igennem til tiden. Du kan altid gå til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. We are currently still experiencing longer response times at Skat, resulting in some payrolls awaiting completion in Zenegy. We are in contact with Skat and will continue to update here as we receive more information. Payments will be completed on time. You can always go to Reports > Payments > Payments - Grouped to see the status of your payments, even if the payroll run is awaiting completion.

Vi oplever længere svartider hos Skat, der betyder at nogle lønkørsler afventer at blive gennemført i Zenegy. Vi er i dialog med Skat og vil opdatere løbende, som vi får flere oplysninger. I Zenegy oprettes betalinger altid først, og du kan derfor så til Rapporter > Betalinger > Betalinger - grupperet, hvor du kan se status på din betaling, også selvom din lønkørsel afventer at blive gennemført. We are currently experiencing longer response times at Skat, resulting in some payrolls awaiting completion in Zenegy. We are in contact with Skat and will update here as we receive more information. In Zenegy payments are always generated first and you can go to Reports > Payments > Payments - Grouped to see the status of your payments, even if the payroll run is awaiting completion.

This incident has been resolved.

I forbindelse med lønkørsler kan man opleve længere svartider fra Skat. Det skyldes en fejl hos Skat, og vi monitorerer løbende situationen. VIGTIGT: Selvom der er længere svartider, er det vigtigt at understrege, at lønnen bliver overført til tiden. -------- In connection with payroll runs, you may experience longer response times from Skat. This is due to an error at Skat, and we continuously monitor the situation. IMPORTANT: Although there are longer response times, it is essential to emphasize that the salary will be transferred on time.

This incident has been resolved.

Vi oplever lige nu længere svartider i systemet. Vi arbejder på at løse problemet. We are currently experiencing slower response times. We are working to resolve the issue.

Problemet er løst. This issue has been resolved.

Betalinger fra banker, der benytter bankcentralen Bankdata kan i øjeblikket opleve problemer. Du kan se listen med hvilke banker, der benytter Bankdata, her: https://zenegy.com/banker/ Payments from banks using the bankcentral Bankdata, may experience issues. You can see the lust with banks using Bankdata here: https://zenegy.com/banker/

Vi får nu igen kvitteringer fra Skat og lønkørsler går igennem som normalt. Vil vil fortsat overvåge situationen, ligesom vi er i dialog med Skat om forebyggelse af lign. situation. We are again receiving receipts from Skat and payroll are being processed as usual. We'll continue to monitor the situation while also engaging in communication with Skat on how to prevent a similar situation in the future.

Vi oplever forsat forlængede svartider på gennemførsel af lønkørsler og også for modtagelse af skattekort. Dette skyldes at Skat har problemer med deres Sterling Gateway, som har været utilgængelig. Lønkørsler kommer igennem - der kan dog fortsat opleves længere svartider og nogle lønkørsler kan derfor stadig tage længere tid at blive gennemført. Vi er i kommunikation med Skat og monitorere fejlen tæt. Betalinger for lønkørsler som er sat til gennemførsel inden deadline for betalinger, vil blive gennemført selvom vi afventer svaret fra Skat. Du kan altid se status på betalinger ved at gå til Rapport > Betalinger > Betalinger - grupperet. Har du medarbejdere uden et skattekort, kan du rette deres skatteoplysninger direkte i lønkørslen: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen Du kan følge udfordringerne hos Skat på deres statusside: https://info.skat.dk/data.aspx?oid=44300 ----------------------------------------------------------------------------------- We are still experiencing longer response times on completing a payroll run and also for receiving tax cards. This is due to Skats issues on their Sterling Gateway, which has been unavailable. Payrolls are being processed - however we are still seeing longer response times and as a result some payroll runs are still taking longer than usual to complete. We are in communication with Skat and are monitoring this closely. Your payments will be processed even though we are waiting on the response from Skat. You can always see status an payment method og payments by going to Reports > Payments > Payments - grouped. If you have employees without tax cards, you can alternate the tax card information in the payroll run: https://help.zenegy.com/en/articles/649-how-to-change-an-employee-s-tax-details-in-the-payroll-run You can follow Skats statuspage here: https://info.skat.dk/data.aspx?oid=44300

Vi oplever forsat forlængede svartider på gennemførsel af lønkørsler og også for modtagelse af skattekort. Dette skyldes at Skat har problemer med deres Sterling Gateway, som har været utilgængelig. Der er fortsat længere svartider som betyder at lønkørsler tager længere tid at gennemføre. Vi er i kommunikation med Skat og monitorere fejlen tæt. Betalinger for lønkørsler som er sat til gennemførsel inden deadline for betalinger, vil blive gennemført selvom vi afventer svaret fra Skat. Har du medarbejdere uden et skattekort, kan du rette deres skatteoplysninger direkte i lønkørslen: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen Du kan følge udfordringerne hos Skat på deres statusside: https://info.skat.dk/data.aspx?oid=44300 ----------------------------------------------------------------------------------- We are still experiencing longer response times on completing a payroll run and also for receiving tax cards. This is due to Skats issues on their Sterling Gateway, which has been unavailable. We are still seeing longer response times and as a result payroll runs are still taking longer than usual to complete. We are in communication with Skat and are monitoring this closely. Your payments will be processed even though we are waiting on the response from Skat. If you have employees without tax cards, you can alternate the tax card information in the payroll run: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen You can follow Skats statuspage here: https://info.skat.dk/data.aspx?oid=44300

Vi oplever forsat forlængede svartider på gennemførsel af lønkørsler og også for modtagelse af skattekort. Dette skyldes at Skat har problemer med deres Sterling Gateway, som har været utilgængelig. Lønkørsler kommer igennem - der er dog fortsat længere svartider og nogle lønkørsler tager derfor stadig længere tid at blive gennemført. Vi er i kommunikation med Skat og monitorere fejlen tæt. Betalinger for lønkørsler som er sat til gennemførsel inden deadline for betalinger, vil blive gennemført selvom vi afventer svaret fra Skat. Har du medarbejdere uden et skattekort, kan du rette deres skatteoplysninger direkte i lønkørslen: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen Du kan følge udfordringerne hos Skat på deres statusside: https://info.skat.dk/data.aspx?oid=44300 ----------------------------------------------------------------------------------- We are still experiencing longer response times on completing a payroll run and also for receiving tax cards. This is due to Skats issues on their Sterling Gateway, which has been unavailable. Payrolls are being processed - however we are still seeing longer response times and as a result some payroll runs are still taking longer than usual to complete. We are in communication with Skat and are monitoring this closely. Your payments will be processed even though we are waiting on the response from Skat. If you have employees without tax cards, you can alternate the tax card information in the payroll run: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen You can follow Skats statuspage here: https://info.skat.dk/data.aspx?oid=44300

Vi oplever forsat forlængede svartider på gennemførsel af lønkørsler og nu også for modtagelse af skattekort. Dette skyldes at Skat har problemer med deres Sterling Gateway, som ikke er tilgængelig. For os betyder det at vi ikke kan levere rapporteringer og anmodninger om skattekort til Skat. Vi er i kommunikation med Skat og monitorere fejlen tæt. Betalinger for lønkørsler som er sat til gennemførsel inden deadline for betalinger, vil blive gennemført selvom vi afventer svaret fra Skat. Har du medarbejdere uden et skattekort, kan du rette deres skatteoplysninger direkte i lønkørslen: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen Du kan følge udfordringerne hos Skat på deres statusside: https://info.skat.dk/data.aspx?oid=44300 ----------------------------------------------------------------------------------- We are still experiencing longer responstime on completing a payroll run and now also for receiving tax cards. This is due to Skats issues on their Sterling Gateway, as it is not available. For us, this means that we are not able to report to eIncome or receive tax cards per request. We are in communication with Skat and are monitoring this closely. Your payments will be processed even though we are waiting on the response from Skat. If you have employees without tax cards, you can alternate the tax card information in the payroll run: https://help.zenegy.com/da/articles/649-aendring-af-en-medarbejders-skatteoplysninger-i-lonkorslen You can follow Skats statuspage here: https://info.skat.dk/data.aspx?oid=44300

We are currently experiencing longer responstime on completing a payroll run. This is due to Skats issues on their Sterling Gateway, as it is not available. For us, this means that we are not able to report to eIncome. We are in communication with Skat and are monitoring this closely. Your payments will be processed even though we are waiting on the response from Skat. You can follow Skats statuspage here: https://info.skat.dk/data.aspx?oid=44300

Vi oplever desværre stadig længere svartider hos Skat, der betyder at lønkørsler tager længere tid at gennemføre. Vi er i dialog med Skat og vil opdatere her løbende. We are still experiencing longer processing times at Skat which means payrolls may take longer to process. We are in contact with Skat and will provide updates here.

Vi oplever længere svartider hos Skat, der betyder at lønkørsler tager længere tid at gennemføre. Vi er i dialog med Skat og vil opdatere her. We are currently experiencing longer processing times at Skat which means payrolls may take longer to process. We are in contact with Skat and will provide updates here.

This incident has been resolved.

We are currently seeing that some users are having issue registering hours. We are working to resolve the issue.

This incident has been resolved.

Login er igen tilgængeligt. Problemet er identificeret og vi overvåger pt. situationen. Login is available again. The issue has been identified and we are currently monitoring the situation.

We are currently investigating this issue.

Medarbejdere kan nu opdatere deres profil igen. Employees are now able to update information on their profile again.

Medarbejdere oplever en fejl, når de forsøger at opdatere oplysninger på deres profil. Dette indebærer at opdateringen ikke gemmes. Medarbejdere bør ikke opdatere noget på deres profil lige nu. Systemadministratorer, Administratorer og brugere med rollen Lønbogholder kan stadig opdatere oplysningerne på medarbejderes profiler. Employees are experiencing an error when trying to update their information. This means updates aren't being saved. Employees should not update anything on their profile right now. Systemadministrators, Administrators and users with the role Accountant can still update information on employee's profiles.

Indberetninger går igennem. Payrolls are being processed at Skat.

Vi afventer fortsat svar fra Skat på en række indberetninger. Status vil blive opdateret her løbende og kan også ses på Skats hjememside her: https://info.skat.dk/data.aspx?oid=2406340&x=read We are still awaiting response from Skat on a number of payrolls. We will continue to update here. You can also see updates on Skats website here: https://info.skat.dk/data.aspx?oid=2406340&x=read

Vi oplever længere svartider hos Skat, der betyder at lønkørsler tager længere tid at gennemføre. Vi arbejder på at løse dette. Bemærk at Skat kører service i dag, 17. september, og at der derfor kan være længere svartider resten af dagen. We are currently experiencing longer processing times at Skat which means payrolls may take longer to process. We are working to resolve the issue. Please note that Skat is running service on their system today and as a result you may experience longer processing times the rest of the day.

This incident has been resolved.

We are continuing to investigate this issue.

Sending emails to inbox is out of service - we are working on resolving the issue.

This incident has been resolved.

A fix has been implemented, and we are monitoring the result.

We are currently experiencing increased loading times in the Expense app on both iOS and Android. The loading might get stuck at the spinning wheel. In that case, please try to restart the app. We appreciate your understanding and apologize for any inconvenience this may cause.

Lønkørsler beregnes igen som normalt. Payrolls are being calculated and processed as usual.

Lønkørsler bliver behandlet. Vi fortsætter med at overvåge situationen. Payrolls are being processed. We will continue to monitor the issue.

Lønkørsler bliver behandlet. Der kan stadig forekomme lidt længere behandlingstid. Vi fortsætter med at bevåge situationen. Payrolls are being processed. We will continue to monitor the issue.

Vi arbejder fortsat på at løse problemet. Vi vil blive ved med at opdatere her med nyt. We are continuing work to resolve the issue and will keep posting updates here.

Nogle lønkørsler tager længere tid at beregne. Det gør sig også gældende for generering af lønsedler. Vi arbejder på højtryk for at løse problemet. Some payrolls take longer to process. This also applies for creation of payslips. We are working to resolve the issue.

Skats vedligeholdelse er nu færdig, og lønkørsler gennemføres igen som normalt. Skat's maintenance is done and payrolls are being completed as usual again.

Skat udfører vedligeholdelse og lønkørsler kan derfor tage længere tid at gennemføre, da vi afventer svar fra Skat. Skat is running maintenance and as a result some payrolls may take longer to complete as we await Skat.

This incident has been resolved.

Har du d. 16/08-2024 modtaget et kontoudtog, men har leverandørservice tilmeldt kan du blot se bort fra kontoudtog.

Kære kunde, Hvis du i dag d. 16/08-2024 har modtaget et kontoudtog, men har leverandørservice tilmeldt kan du blot se bort fra kontoudtog.

This incident has been resolved.

Nogle brugere oplever at Danmarks Statistik modulet er væk, selvom det er slået til under Indstillinger. Vi er opmærksomme på udfordringen or arbejder på at løse det. Some users are experiencing that the Denmarks Statistrics module is missing, despite being activate under Settings. We are aware of the issue and working to resolve it.

Dette er nu løst. This has been resolved.

Skat har meddelt os at de har planlagt nedetid/servicevindue i følgende tidsrum: Mandag d. 27. maj kl. 17:00 - 23:00 - læse mere her: https://info.skat.dk/data.aspx?oid=2397542&x=read Der kan derfor forekommer længere svartider fra SKAT når lønnen er godkendt og efterbehandles hos SKAT. Skat has informed us of scheduled down time/maintenance in the following timeslots: Monday 27 May 17.00 - 23.00 - read more here (in Danish): https://info.skat.dk/data.aspx?oid=2397542&x=read As a result, longer response times from Skat may occur when payroll has been approved and is being process by Skat.

Skat har meddelt os at de har planlagt nedetid/servicevindue i følgende tidsrum: Lørdag d. 25. maj kl. 08:00 - 23:00 - læs mere her: https://info.skat.dk/data.aspx?oid=2397523&x=read Mandag d. 27. maj kl. 17:00 - 23:00 - læse mere her: https://info.skat.dk/data.aspx?oid=2397542&x=read Der kan derfor forekommer længere svartider fra SKAT når lønnen er godkendt og efterbehandles hos SKAT. Skat has informed us of scheduled down time/maintenance in the following timeslots: Saturday 25 May 08.00 - 23.00 - read more here (in Danish): https://info.skat.dk/data.aspx?oid=2397523&x=read Monday 27 May 17.00 - 23.00 - read more here (in Danish): https://info.skat.dk/data.aspx?oid=2397542&x=read As a result, longer response times from Skat may occur when payroll has been approved and is being process by Skat.

Dette er nu løst og det er igen muligt for medarbejdere at opdatere deres profiler. This issue has been resolved and it is once again possible for employees to update their profiles.

Nogle medarbejdere oplever fejl, når de forsøger at opdatere oplysninger på deres profil. Vi arbejder på at løse problemet. Systemadministratorer og brugere med fuld adgang, kan godt opdatere medarbejderens profil. Some employees are experiencing an error when trying to update information on their profile. We are working to resolve the issue. System administrators and uers with full access, can update the employee profile.

#### Summary On May 21st, a backend API change caused a specific component of our mobile app to malfunction. This resulted in the Inbox functionality getting stuck when loading and, therefore, unusable. The issue was identified, and a new update was published in the app stores to resolve the problem. #### Detection The issue was detected by a combination of internal testing and a spike in error logs. #### Root Cause The issue was caused by a change in the backend API, which was not backwards compatible. The mobile app relied on the previous version of this API, which caused the Inbox feature to fail. The incident only occurred on our mobile platform, which was fully operational on the web application.

New app versions have been released to Apple AppStore and Google Playstore. Please ensure to update your app to version 1.1.2 as this version resolves the issues.

We have identified the issue and are awaiting approval for the fix to be released on AppStore and Playstore.

We are currently experiencing issues with the "Inbox" functionality getting stuck while loading the list of entries. We are investigating the problem.

Dette er løst og Store bededagstillæg fremgår nu igen på lønsedler for timelønnede medarbejdere med løntypen Fast løn. This issue has been resolved and Great Prayer Day compensation is on the payslips again for employees set as hourly paid with fixed pay.

Lige nu mangler Store Bededagstillæg på lønsedlen på medarbejdere, der er timelønnede med løntypen Fast løn, selv hvis det er slået til på virksomhed og medarbejder. Vi arbejder på at løse problemet. Currently Great Prayer Day compensation is missing on the payslip for employees set as hourly paid with fixed pay, even if it's enabled on the company and employee. We are working on resolving the issue.

This incident has been resolved.

Some users are experiencing issues accessing documents. We are working to resolve the issue.

This incident has been resolved.

Ferie og fravær er utilgængelig i appen for Android brugere. Vi har identificeret fejlen og er ved at løse den

Dette er nu løst og det er igen muligt at taste ekstra km ind i lønkørslen. This issue has been resolved.

Vi arbejder fortsat på at løse problemet og vil opdatere her, når det er løst. We are continuing work on resolving the issue and will update here when it's solved.

Nogle brugere oplever at taster de Ekstra km ind i lønkørslen forsvinder de uden at blive gemt. Vi arbejder på at løse fejlen hurtigst muligt. Her og nu vil måden videre være at gå til Registreringer > Kørselsregnskab > Vis kørselsregistreringer og så lave en registrering på de ekstra km her. Det er muligt blot at skrive A til B (uden en reel adresse) også skrive kilometer ind.

This incident has been resolved.

The issue has been resolved and messages are being delivered again.

Our provider for text messages (SMS) are having issues. No messages are being delivered. We are working with them to resolve the issue and will provide updates here. There is no reason to request more codes as of right now.

There is no reason to request more codes. We are working on getting already requested code to go through.

We are currently experiencing issues with SMS (Text) messages not being delivered. We are working on resolving the issue.

This incident has been resolved.

Nogle brugere oplever en fejlbesked, der siger "Ingen adgang". Vi arbejder på højtryk for at løse problemet. Some issues are getting an error message saying no access. We are working on resolving the issue.

Dette er nu løst - brugere and Android skal opdatere appen, hvorefter de kan logge ind. This has been resolved. Android users must update the app after which they will be able to sign in again.

Nogle brugere kan opleve problemer med at logge ind på medarbejder appen, hvis de bruger Android. Vi arbejder på at løse problemet og der vil komme en opdatering til appen i denne uge. Some users signing into the employee app using Android may experience issues signing in. We are working on resolving the issue and will release an update to the app this week.

Nogle brugere kan opleve problemer med at logge ind på medarbejder appen, hvis de bruger Android. Vi arbejder på at løse problemet og der vil komme en opdatering til appen i næste uge. Some users signing into the employee app using Android may experience issues signing in. We are working on resolving the issue and will release an update to the app next week.

Det er nu muligt at uploade dokumenter igen. It is now possible to upload documents again.

Det er lige nu ikke muligt at uploade nye dokumenter i dokument-modulet. Vi har fundet årsagen er og ved at løse problemet, så det igen bliver muligt at lægge dokumenter op. Is it currently not possible to upload new documents to te documents module. We have identified the issue and are working to resolve it.

Dokumentmodulet er lige nu utilgængeligt. Vi har fundet årsagen er og ved at løse problemet, så modu let bliver tilgængeligt igen. The documents module is currently unavailable. We have identified the issue and are working to resolve the issue.

This incident has been resolved.

We are continuing to investigate this issue.

Vi oplever at nogle brugere oplever problemer med at tilgå registreringer. Vi arbejder på højtryk på at løse problemet. Some users are experiencing issues accessing Registrations. We are working to resolve the issue.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We have identified that the errors only occur whenever a datetime has changed on either the employee or a registration. Next status before 09:00 tomorrow morning.

We are currently experiencing issues with our Planday integration, which results in data not being synced between the two systems.

This incident has been resolved.

We are continuing to work on a fix for this issue.

Vi oplever lige nu at der kan være fejl ved synkronisering med Planday integrationen. Vi arbejder på at løse problemet. Hvis integrationen efter gentagne forsøg ikke virker, så er det muligt at benytte Planday fil-importen som alternativ: https://help.zenegy.com/en/articles/445-planday-integration-via-file-import-eksport We are currently experiencing sync issues with the Planday integration. We are working to resolve the issue. If you still experience issues after multiple retries, it is possible to use the Planday file import as an alternative: https://help.zenegy.com/en/articles/445-planday-integration-via-file-import-eksport

Problemet er løst. This issue has been resolved.

Vi har fundet og løst problemet. Der kan gå nogle få minutter, hvor der stadig opleves længere svartider. We have found and resolved the issue. There may be longer response times for a few more minutes.

Der kan lige nu opleves længere svartider på generering af lønsedler i lønkørslen og beregning af lønkørslen. Vi arbejder på at løse problemet. You may experience longer response times generating draft payslips or calculating the payroll. We're working on resolving the issue.

Dette er nu løst. This issue has been resolved.

TDC oplever lige nu driftforstyrrelser på deres mobilnetværk flere steder i landet. Det kan medføre forsinkelser på SMS koder blandt TDC kunder og selskaber, der bruger deres netværk. Vi holder øje med situationen. Vi fortsætter med at sende koder. TDC is currently experiencing issues on their cell service network in multiple areas across Denmark. This may result in delayed text messages among TDC customers and companies using their network. We will continue to send codes.

Lønkørsler beregnes til normal tid igen. Payroll are being calculated at normal speed again.

Lønkørsler beregnes til normal tid igen. Vi fortsætter med at hold øje med behandlingstiderne. Payroll are being calculated at normal speed again. We will continue to monitor processing times.

Nogle lønkørsler tager længere tid at beregne. Vi arbejder på at løse problemet. Some payroll runs may take longer to calculate. We're working on resolving the issue.

Svartider er normale igen. This issue has been resolved.

Svartider er normale igen. Vi fortsætter med at holde øje med svartiderne. Response times are normal again. We will continue to monitor the situation.

Du kan opleve længere svartider i systemet. Vi arbejder på højtryk for at løse problemet. You may experience longer response times. We are working to resolve the issue

This incident has been resolved.

Problemet er løst. Issue has been resolved.

Du kan i øjeblikket opleve udfordringer med at komme igennem til os på telefonen grundet ustabilitet hos vores leverandør. Der arbejdes på at løse problemet. Vi er tilgængelige på chat og email. You may currently experience issues getting through to us on the phone due to instability at our vendor. Work is being to resolve the issue. We are available on chat and email.

This incident has been resolved.

We are continuing to investigate this issue.

Der kan lige nu opleves længere behandlingstider på generering af rapporter samt beregning af lønkørsler. Vi arbejder på at løse problemet. Some reports take longer to generate and calculation of payrolls may also take longer than usual. We are working on resolving the issue.

This incident has been resolved.

Koder til godkendelse af lønkørsler for brugere med danske numre sendes nu via SMS igen. For brugere med udenlandske numre gælder fortsat, at koder til godkendelse af lønkørsler sendes til e-mail. Approval codes for payroll runs are now being sent by SMS again for users with Danish phone numbers. For users with phone numbers using any other country code, approval codes are still being by email.

We are continuing to work on a fix for this issue.

Der er kunder, som aktuelt oplever problemer med SMS-koder fra nogle teleudbydere. Derfor har vi midlertidigt omlagt alle godkendelser af lønkørsler, så koder til godkendelse sendes til din e-mail i stedet for SMS. Vi vil benytte denne løsning indtil driften af SMS-koder er stabil igen. Approval of payroll runs must currently be done with an email code Some customers are currently experiencing problems with SMS codes from some telecom providers. Therefore, we have temporarily rescheduled all approvals of payroll runs so that codes for approval are sent to your email instead of SMS. We will use this solution until the operation of SMS codes is stable again.

Betalinger, der indledningsvis fejlede, er sendt igen og vil gå igennem som planlagt med korrekt dispositionsdato Payments that initially failed, has been sent to Overførselsservice (Mastercard Payment Services) again and will go through at correct availability date

Betalinger, der var fejlet, er sendt til Overførselsservice igen og vil gå igennem som planlagt med korrekt dispositionsdato Payments that initially failed, has been sent to Overførselsservice (Mastercard Payment Services) again and will go through at correct availability date

Betalinger, der er fejlet, sendes til Overførselsservice igen og vil gå igennem som planlagt med korrekt dispositionsdato Payments that have failed, will be sent to Overførselsservice (Mastercard Payment Services) again and will go through at correct availability date

This incident has been resolved.

Vi oplever i øjeblikket længere svartider i systemet og i mobilappen. Vi arbejder på højtryk for at løse problemet We are currently experiencing slower response time in the system and mobile app. We are working to resolve the issue

Fejlen er nu rettet og SMS koder sendes igen This issue has been resolved and SMS code are being sent again

We are continuing to work on a fix for this issue.

Vi oplever problemer med vores leverandør der sender SMS-koder. Vi arbejder på højtryk på at løse det. We are experiencing issues with our provider sending SMS codes. We are working on resolving the issue

Vi oplever problemer med at sende SMS-koder. Vi arbejder på højtryk på at løse det. We are experiencing issues sending SMS codes. We are working on resolving the issue