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This incident has been resolved.

We’re currently investigating a service interruption with our Production API specifically in creation of new Virtual Accounts causing an increased rate of activation failure statuses. As we investigate please note that any Virtual Account creations that fail activation can be retried. We apologise for any inconvenience and will provide more updates as they become available.

This incident has been resolved. We are still monitoring.

Service has been restored, we are continuing to monitor this incident actively.

We’re experiencing a service outage with our Card Payments and registering new Credit Cards in the API. Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.

We’re experiencing a service outage with our Card Payments. Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.

We’re currently investigating a potential service interruption with our Card Payments. Some proportion of card payments are failing. We apologise for any inconvenience. We will provide more updates as they become available.

This incident has been resolved.

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available. This is an intermittent issue causing Virtual Account and PayId registration failures.

This incident was due to a 3rd party integration and was resolved by the 3rd party.

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available. This is specifically impacting registrations of new PayIds and Virtual Accounts.

This incident has been resolved.

Apologies, the last status update was in error. The issue remains unresolved, and we are continuing to monitor.

A fix has been implemented and we are monitoring the results.

Connectivity issues with our upstream partner are again causing disruption to our Virtual Accounts registration APIs. Resolution of the issue is ultimately outside our control, however we will continue to monitor the situation closely. Further updates will be posted ASAP.

Connectivity issues with upstream provider are now resolved.

We continue to experience connectivity issues - but the issue is reduced with only some requests now being impacted. Reducing the severity of this incident as we continue to monitor.

We are currently experiencing connectivity issues with an upstream provider, impacting our ability to register new Virtual Accounts. The team are working on this on highest priority, and will advise as further information becomes available.

All services have now been restored. Please reach out to Support with any issues or concerns.

The issue has been identified, and the team is working on a fix at the moment. BPay payins are not impacted, although card settlements may be subject to some delay. Further updates will be provided when possible.

We're currently experiencing issues with our Direct Entry batch processing. Delays in processing transactions are likely to occur.

A fix has been applied by the provider and no further errors are being seen on our side. We will continue to monitor closely, however we believe the incident is now resolved. If you experience any further issues, please reach out to Zai Support immediately.

The issue is with an upstream provider, who are working on a fix with all urgency. No timeline for resolution as yet. Further updates will be posted as they become available.

We are currently experiencing intermittent failures for cards transactions. The team is investigating on highest priority, and we will provide updates as soon as possible.

The incident is resolved, although investigations continue to understand the root cause.

Disruption looks to have occurred for less than an hour overnight, with normal operations subsequently resumed. Our teams are continuing to investigate, and additional updates will be posted once the root cause is understood. All APIs appear fully operational at the moment, however if you are experiencing any ongoing issues please reach out to Zai Customer Support for assistance.

An issue has been identified with BPay payouts, causing requests to fail with a 424 error code. The source of the issue is unknown at the moment, however our teams are investigating as a matter of highest priority. Further updates will be posted ASAP.

Service has been restored, and cards APIs should be fully operational again. Failed transactions may be retried, or please reach out to Zai support if any further assistance is required.

The issue has been identified, and the provider is working on a fix now.

We're currently experiencing intermittent issues with an upstream provider, causing some card transactions to fail. We'll continue to investigate and monitor the situation, and will provide updates ASAP.

This incident has been resolved.

We are continuing to investigate this issue.

While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available. This issue has caused the 7pm Direct Entry batch from yesterday[03/04/2024] to be delayed in processing.

This incident has been resolved.

We are currently investigating 4xx and 5xx issues occurring in our Prelive environment. This impacts mostly Make Payment request and batch processing APIs.

This incident has been resolved.

Due to an issue encountered over the weekend, some BPay Payouts will be delayed for up to 1 day. A fix has already been identified and is currently being implemented by the Zai engineering teams to ensure no further impact. Updates will be posted here as remediation continues.

This incident has been resolved.

We are continuing to investigate this issue.

We’re currently investigating issues with our Pre-Live APIs. We apologise for any inconvenience and will post further updates as they become available. The Virtual Account endpoints are failing.

This incident has been resolved.

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.

The issue has now been found and resolved, and all regular reports will be issued as scheduled going forward. Any reports impacted by the outage will be re-issued as soon as possible, however please reach out to Customer Support if you are experiencing any ongoing issues or if missing reports require priority handling.

We're currently investigating an issue with an internal tool responsible for generating regular reports. Until this issue is resolved, reports for some customers may be delayed or incomplete. Please note, ALL APIs and services remain fully operational and are unimpacted by this matter. For any customers experiencing difficulties due to delivery delays for these reports, please reach out to our Customer Support team.

This incident has been resolved.

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.

This incident has been resolved.

While our services currently remain available, we’re investigating issues related to card payment processing. We apologise for any inconvenience and will post further updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We're seeing some instability with a 3rd party provider, resulting in intermittent errors with Make Payment calls. Zai is monitoring the situation closely, and will provide further updates here as they become available.

This incident has been resolved.

We're seeing some instability with a 3rd party provider, resulting in intermittent errors with Make Payment calls. Zai is monitoring the situation closely, and will provide further updates here as they become available.

This incident has been resolved.

Processing for one of our Batch Files has been delayed, and is being processed now. No debits have been affected, however credits in this batch will transition into bank_processing more slowly than usual. Final approval time for all transactions will not be impacted.

Systems have stabilised, and the incident can now be resolved.

We've identified an issue with an upstream provider, intermittently causing payment failures. We are working with the provider as a matter of priority, and will provide further updates as they become available.

Upstream services appear to be working as expected, this incident can now be resolved on that basis.

We've been alerted to a possible issue with an upstream provider, potentially causing issues with card account creation. We are monitoring the situation closely, and will provide further updates as they become available.

This incident has been resolved.

Processing for one of our Batch Files has been delayed, and is being processed now. No debits have been affected, however credits in this batch will transition into bank_processing more slowly than usual. Final approval time for all transactions will not be impacted.

This incident has been resolved.

Processing for one of our batch files has been delayed, and is being reprocessed now. No debits have not been affected, however credits in this batch will transition into bank_processing more slowly than usual. Final approval time for all transactions will not be impacted.

This incident has been resolved.

We have made the necessary fix to resolve the issue and we are continuing to monitor from our side to ensure delays are rectified.

While our services remain available, we’re investigating delays being experienced around DE Payouts. We apologise for any inconvenience and will post further updates as they become available.

This incident has been resolved.

PayTo stability has been restored. BPay payments processing is still impeded, we are working with partners to resolve this ASAP.

Issues with downstream providers yesterday have disrupted regular delivery of BPay batch files, which will result in processing delays. We'll advise as soon as processing recommences, along with revised timelines. Some instability with PayTo services is also still being observed, and we are working with our partners to identify and rectify the underlying issue as soon as possible.

Service has been restored, and no further issues are being observed.

Error rates have stabilised, but we are unfortunately seeing no further improvement at this stage. We will continue to monitor and provide updates here when possible, however resolution of the underlying issue remains out of our hands. As such, we have no ETA for resolution. Please reach out to the Zai customer support team with any urgent issues or concerns while this incident is ongoing.

Stability continues to improve, although we're still seeing intermittent errors. We will continue to monitor for any further issues.

Stability of downstream systems appears to be improving, however we don't yet have confirmation that the underlying issues have been resolved. Should the issues continue, customers configured to do so may see NPP payments fallback to DE, while customers without that configuration may see an increase in error rate. Creation of PayTo agreements may also be impacted. Zai continues to monitor this situation closely, and will provide further updates here as soon as they become available.

We've been advised of some system instability in downstream services, potentially resulting in delays to payments or intermittent errors. Our team is monitoring all our systems closely, and will respond to any issues on priority as required. Updates will to be provided here if and as the situation develops.

All work on webhooks/callback replays has been successfully completed.

Webhooks/callbacks continue to be replayed, remediation activities are expected to continue overnight.

Replay activities are underway, however processing is taking longer than anticipated. Work will continue as quickly as possible, with updates on progress to be provided here ASAP.

Zai has identified a disruption to our webhooks/callbacks service on Tue 10th Jan, between 5:30pm and 12:30am. While no payments were adversely affected and our API remained fully operational, this lack of notifications may have caused our customers' systems to incorrectly reflect payment statuses. To address this gap, we will be replaying all webhook/callback notifications missed during this window TODAY at 5:00pm AEST. Please reach out to your Zai Account Manager as a matter of urgency if you have any concerns with this response, and we will endeavour to tailor remediation actions to your specific requirements. Replay activities are likely to take several hours, and further updates will be posted here as appropriate throughout the process.

This incident has been resolved

We’re currently investigating a potential service interruption with our Batch Payments. We apologise for any inconvenience and will provide more updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’re currently investigating a potential service interruption with our Batch Payments. We apologise for any inconvenience and will provide more updates as they become available.

This incident has been resolved.

We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.

Incident has now been resolved, with all services fully restored.

We are currently experiencing delays to direct debit and direct credit transactions. The team have identified the issue, and are working on implementing a fix as quickly as possible. Updates will be posted as soon as they become available.

This incident has been resolved.

We’re currently investigating a potential service interruption with our Card Payments. We apologise for any inconvenience. We will provide more updates as they become available.

The service interruption on our Fast Payments is now resolved, we have worked with our 3rd party provider for a limited number of transactions which were impacted. We apologise for any inconvenience and will post further updates as they become available.

While our services remain available, we’ve identified issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.

This incident has been resolved.

While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.

The incident has been resolved. We apologise for any inconvenience this has caused.

We’re currently experiencing performance issues with our Fast Payments. Our team is currently working to restore normal performance levels. We apologise for any inconvenience and will provide more updates as they become available.

This incident has been resolved.

We are continuing to investigate this issue.

While our services remain available, we’re investigating issues being experienced by us. We apologise for any inconvenience and will post further updates as they become available.

Impacted transactions have now been addressed. This incident has been resolved. We apologise for any inconvenience this may have caused.

The service interruption on our Fast Payments is now resolved, however we are continuing to work with our third party provider on a limited number of transactions which were impacted. We apologise for any inconvenience and will post further updates as they become available.

While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.

Issues on Virtual Accounts experienced by a third party provider has now been resolved. We apologise for any inconvenience and will post further updates as they become available.

While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.

This incident has been resolved.

While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.

Impacted transactions have now been addressed. This incident has been resolved. We apologise for any inconvenience this may have caused.

The service interruption on our Fast Payments is now resolved, however we are continuing to work with our third party provider on a limited number of transactions which were impacted. We apologise for any inconvenience and will post further updates as they become available.

We’re identified a potential service interruption with our Fast Payments. We apologise for any inconvenience and will provide more updates as they become available.

This incident has been resolved. Service interruption on our Fast Payments service is no longer being encountered. We apologise for any inconvenience this may have caused.

We’ve identified a potential service interruption with our Fast Payments. We apologise for any inconvenience and will provide more updates as they become available.

This incident has been resolved

We've identified issues being experienced on BPay Payments. We apologise for any inconvenience and will post further updates as they become available.

We have confirmed that Batch payments are now stable. This incident has now been resolved.

While our services remain available, we’ve identified issues where Batch Payments have been delayed. We apologise for any inconvenience and will post further updates as they become available.

Issues from our third party provider have now been resolved. We apologise for any inconvenience this has caused

While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.

We have confirmed that Batch payments are now stable. This incident has now been resolved.

While our services remain available, we’ve identified issues where Batch Payments have been delayed. We apologise for any inconvenience and will post further updates as they become available.

We have identified issues with our current Pre-live API release that has affected Dashboard Transaction Volume requests. This has now been resolved. We apologise for any inconvenience.

We’re currently investigating issues with our Pre-Live Dashboard. We apologise for any inconvenience and will post further updates as they become available.

This incident has been resolved.

While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.