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YouScan is currently Operational

Last checked 2025-06-14T13:47:50.654Z from YouScan's official status page

Historical record of incidents for YouScan

Mar 12, 2025

Report: "Delay in saving data to the the topics"

Last update 2025-03-12T09:35:46.691Z

resolved2025-03-12T09:35:46.674Z

This incident has been resolved.

monitoring2025-03-12T08:56:01.169Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-12T07:44:31.844Z

We are currently investigating this issue.

Mar 3, 2025

Report: "Problems with data saving"

Last update 2025-03-03T07:14:49.552Z

resolved2025-03-03T07:14:49.533Z

This incident has been resolved.

monitoring2025-03-03T06:55:31.498Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-03T06:53:40.241Z

We are currently investigating this issue.

Feb 24, 2025

Report: "Problems with data collection"

Last update 2025-02-24T09:35:55.868Z

resolved2025-02-24T09:35:55.850Z

This incident has been resolved.

monitoring2025-02-24T06:45:31.405Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-24T06:28:01.054Z

We're experiencing issues processing collected mentions and saving them to customer topics.

Feb 7, 2025

Report: "Problems with mentions collection"

Last update 2025-02-07T08:02:23.804Z

resolved2025-02-07T08:02:23.788Z

This incident has been resolved.

identified2025-02-07T07:25:04.469Z

The issue has been identified and a fix is being implemented.

Jan 27, 2025

Report: "Recent history collection (since 13:00 27.01 UTC) is unavailable"

Last update 2025-01-27T20:06:41.396Z

resolved2025-01-27T20:06:41.382Z

This incident has been resolved.

identified2025-01-27T15:03:16.910Z

The issue has been identified and a fix is being implemented.

investigating2025-01-27T13:41:25.775Z

We are currently investigating this issue.

Oct 22, 2024

Report: "YouScan profiles data is unavailable"

Last update 2024-10-22T16:21:21.380Z

resolved2024-10-22T16:21:21.364Z

This incident has been resolved.

monitoring2024-10-22T16:10:33.057Z

A fix has been implemented and we are monitoring the results.

identified2024-10-22T15:50:23.733Z

The issue has been identified and a fix is being implemented.

investigating2024-10-22T15:12:17.889Z

We are currently investigating this issue.

Jul 31, 2024

Report: "Some topics have problems with mentions collection"

Last update 2024-07-31T14:55:44.026Z

resolved2024-07-31T14:55:44.014Z

All rubbish mentions were deleted from client topics. Unfortunately, clients might have received some of them in integrations.

investigating2024-07-31T12:36:55.552Z

We are currently investigating this issue.

Jul 26, 2024

Report: "Data in topics is not loading"

Last update 2024-07-26T06:24:49.874Z

resolved2024-07-26T06:24:49.858Z

This incident has been resolved.

identified2024-07-26T06:19:13.263Z

The issue is identified and we're working on bringing the system back. ETA 20 minutes

investigating2024-07-26T05:47:52.870Z

We are currently investigating this issue.

Jun 25, 2024

Report: "Some custom dashboards may be inaccessible"

Last update 2024-06-25T18:05:12.452Z

resolved2024-06-25T18:05:12.432Z

This incident has been resolved.

monitoring2024-06-25T16:12:29.628Z

A fix has been implemented and we are monitoring the results.

identified2024-06-25T15:02:31.633Z

We are continuing to work on a fix for this issue.

identified2024-06-25T14:58:10.144Z

The issue has been identified and a fix is being implemented.

May 3, 2024

Report: "Issues when editing mentions (tagging, removing, etc)"

Last update 2024-05-03T08:13:59.794Z

resolved2024-05-03T08:13:59.777Z

This incident has been resolved.

monitoring2024-05-03T07:59:26.708Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-03T06:53:35.489Z

We are currently investigating this issue.

May 1, 2024

Report: "Delays in mentions processing"

Last update 2024-05-01T09:13:46.598Z

resolved2024-05-01T09:13:46.581Z

This incident has been resolved.

identified2024-05-01T09:05:32.650Z

The issue has been identified and a fix is being implemented.

Apr 17, 2024

Report: "Some customer topics are not accessible"

Last update 2024-04-17T07:50:29.713Z

resolved2024-04-17T07:50:29.700Z

This incident has been resolved.

monitoring2024-04-17T07:39:06.135Z

A fix was implemented and we are monitoring the results.

identified2024-04-17T07:14:31.179Z

The issue has been identified and a fix is being implemented.

investigating2024-04-17T05:48:55.594Z

We are currently investigating this issue.

Apr 12, 2024

Report: "YouScan is down"

Last update 2024-04-12T14:59:46.054Z

resolved2024-03-04T11:00:00.000Z

YouScan shows a grey screen when you want to perform tag actions

Aug 26, 2023

Report: "Historical data collection is temporarily unavailable"

Last update 2023-08-26T10:20:24.401Z

resolved2023-08-26T10:20:24.387Z

This incident has been resolved.

investigating2023-08-26T10:14:12.908Z

We are currently investigating this issue.

Jun 16, 2023

Report: "Networking issues in Cloud provider"

Last update 2023-06-16T06:55:01.356Z

resolved2023-06-16T06:55:01.344Z

This incident has been resolved.

investigating2023-06-16T04:55:25.598Z

We are continuing to investigate this issue.

investigating2023-06-16T04:54:09.849Z

We are currently investigating this issue.

May 17, 2023

Report: "Data outage: Delay of new mentions being stored to topics"

Last update 2023-05-17T10:47:49.062Z

resolved2023-05-17T10:47:49.047Z

This incident has been resolved.

monitoring2023-05-17T07:46:21.292Z

The regular collection was restored. We're working on backfilling the missing data into topics

identified2023-05-17T05:31:22.707Z

We've identified issues and working on bringing back missing data to the topics

Apr 14, 2023

Report: "Possible issues with access to YouScan page"

Last update 2023-04-14T08:39:10.714Z

resolved2023-04-14T08:39:10.702Z

This incident has been resolved.

investigating2023-04-14T07:38:44.697Z

We are currently investigating this issue.

Feb 8, 2023

Report: "Delays in new mentions processing"

Last update 2023-02-08T16:26:53.684Z

resolved2023-02-08T16:26:53.668Z

This incident has been resolved.

investigating2023-02-08T15:51:37.282Z

We are currently investigating this issue.

Jan 25, 2023

Report: "Delays in new mentions processing"

Last update 2023-01-25T18:13:30.057Z

resolved2023-01-25T18:13:30.043Z

This incident has been resolved.

monitoring2023-01-25T15:16:36.728Z

A fix has been implemented and we are monitoring the results.

Report: "Possible issues with access to YouScan page"

Last update 2023-01-25T10:52:49.525Z

resolved2023-01-25T10:52:49.493Z

This incident has been resolved.

identified2023-01-25T09:34:01.754Z

The incident related to our hosting provider network issues

Jan 18, 2023

Report: "Delays in new mentions processing"

Last update 2023-01-18T14:29:05.431Z

resolved2023-01-18T14:29:05.419Z

This incident has been resolved.

identified2023-01-18T10:26:13.668Z

The issue has been identified and a fix is being implemented.

investigating2023-01-18T10:26:05.029Z

There might be delays in new mentions processing

Jan 16, 2023

Report: "Problems with system"

Last update 2023-01-16T10:50:13.823Z

resolved2023-01-16T10:50:13.811Z

This incident has been resolved.

identified2023-01-16T10:35:59.910Z

The issue has been identified and a fix is being implemented.

Jan 10, 2023

Report: "Delays in new mentions processing"

Last update 2023-01-10T07:10:32.595Z

resolved2023-01-10T07:10:32.575Z

This incident has been resolved.

identified2023-01-10T06:57:03.246Z

The issue has been identified and a fix is being implemented.

investigating2023-01-10T06:47:17.243Z

We are currently investigating this issue.

Nov 1, 2022

Report: "Delays in new mentions processing"

Last update 2022-11-01T17:45:22.108Z

resolved2022-11-01T17:45:22.093Z

This incident has been resolved.

identified2022-11-01T16:56:52.876Z

We are continuing to work on a fix for this issue.

identified2022-11-01T16:56:47.329Z

The issue has been identified and a fix is being implemented.

investigating2022-11-01T12:45:32.961Z

Customers might experience up to 30 minutes delay in regular data ingestion.

Oct 21, 2022

Report: "Delays in new mentions processing"

Last update 2022-10-21T13:46:16.113Z

resolved2022-10-21T13:46:16.101Z

This incident has been resolved.

investigating2022-10-21T13:24:54.175Z

We are currently investigating this issue.

Oct 12, 2022

Report: "YouScan is down"

Last update 2022-10-12T17:55:57.479Z

resolved2022-10-12T17:55:57.467Z

This incident has been resolved.

monitoring2022-10-12T14:44:25.422Z

A fix has been implemented and we are monitoring the results.

identified2022-10-12T14:44:21.458Z

The issue has been identified and a fix is being implemented.

investigating2022-10-12T14:32:16.260Z

Service might be inaccessible.

Sep 10, 2022

Report: "Delays in new mentions processing"

Last update 2022-09-10T21:30:33.024Z

resolved2022-09-10T21:30:33.007Z

This incident has been resolved.

monitoring2022-09-09T09:20:48.584Z

A fix has been implemented and we are monitoring the results.

investigating2022-09-09T06:35:24.593Z

Customers might experience up to 30 minutes delay in regular data ingestion.

Sep 8, 2022

Report: "Delays in new mentions processing"

Last update 2022-09-08T15:40:41.404Z

resolved2022-09-08T15:40:41.389Z

This incident has been resolved.

investigating2022-09-08T14:32:07.443Z

We are currently investigating this issue.

Sep 6, 2022

Report: "Delays in new mentions processing"

Last update 2022-09-06T05:01:59.724Z

resolved2022-09-05T19:00:02.000Z

This incident has been resolved.

identified2022-09-05T12:52:14.120Z

The issue has been identified and a fix is being implemented.

Aug 30, 2022

Report: "Network connectivity issues"

Last update 2022-08-30T10:18:41.656Z

resolved2022-08-30T10:18:41.643Z

This incident has been resolved.

investigating2022-08-30T10:03:09.517Z

We are currently investigating this issue.

Aug 22, 2022

Report: "Customers experiencing problems accessing YouScan"

Last update 2022-08-22T16:21:46.503Z

resolved2022-08-22T16:21:46.485Z

This incident has been resolved.

monitoring2022-08-22T14:27:23.219Z

A fix has been implemented and we are monitoring the results.

investigating2022-08-22T13:17:59.886Z

We are currently investigating this issue.

Aug 8, 2022

Report: "Delays in new mentions processing"

Last update 2022-08-08T15:14:28.263Z

resolved2022-08-08T15:14:28.249Z

This incident has been resolved.

monitoring2022-08-08T15:06:54.984Z

A fix has been implemented and we are monitoring the results.

identified2022-08-08T13:23:00.366Z

The issue has been identified and a fix is being implemented.

Jul 1, 2022

Report: "Delays in new mentions processing"

Last update 2022-07-01T09:06:56.707Z

resolved2022-07-01T09:06:56.693Z

This incident has been resolved.

investigating2022-07-01T07:41:40.290Z

We are currently investigating this issue.

Jun 27, 2022

Report: "Delays in new mentions processing"

Last update 2022-06-27T13:20:54.862Z

resolved2022-06-27T13:20:54.843Z

This incident has been resolved.

identified2022-06-27T12:53:57.804Z

Customers might experience up to 30 minutes delay in regular data ingestion.

May 31, 2022

Report: "Delay with new mentions processing"

Last update 2022-05-31T12:33:29.645Z

resolved2022-05-31T12:33:29.633Z

This incident has been resolved.

identified2022-05-31T12:09:32.168Z

The issue has been identified and a fix is being implemented.

May 30, 2022

Report: "Delays in new mentions processing"

Last update 2022-05-30T14:34:06.097Z

resolved2022-05-30T14:34:06.080Z

This incident has been resolved.

monitoring2022-05-30T11:45:11.140Z

A fix has been implemented and we are monitoring the results.

identified2022-05-30T11:12:05.585Z

The issue has been identified and a fix is being implemented.

May 20, 2022

Report: "Delays in new mentions processing"

Last update 2022-05-20T17:39:29.082Z

resolved2022-05-20T17:39:29.068Z

This incident has been resolved.

monitoring2022-05-20T17:11:08.257Z

A fix has been implemented and we are monitoring the results.

identified2022-05-20T14:20:49.946Z

The issue has been identified and a fix is being implemented.

investigating2022-05-20T14:08:19.349Z

We are currently investigating this issue.

Report: "Delays in new mentions processing"

Last update 2022-05-20T08:17:20.369Z

resolved2022-05-20T08:17:20.356Z

This incident has been resolved.

identified2022-05-20T07:48:32.297Z

The issue has been identified and a fix is being implemented.

investigating2022-05-20T07:30:09.026Z

We are currently investigating this issue.

May 16, 2022

Report: "Delays in new mentions processing"

Last update 2022-05-16T16:39:10.251Z

resolved2022-05-16T16:39:10.237Z

This incident has been resolved.

monitoring2022-05-16T15:42:11.972Z

A fix has been implemented and we are monitoring the results.

investigating2022-05-16T14:51:16.704Z

We are currently investigating this issue.

May 11, 2022

Report: "Problems when creating new topics"

Last update 2022-05-11T15:59:48.097Z

resolved2022-05-11T15:59:48.082Z

This incident has been resolved.

monitoring2022-05-11T15:14:32.768Z

We are continuing to monitor for any further issues.

monitoring2022-05-11T14:55:54.660Z

A fix has been implemented and we are monitoring the results.

Apr 21, 2022

Report: "Delays in new mentions processing"

Last update 2022-04-21T01:27:49.143Z

resolved2022-04-21T01:27:49.125Z

This incident has been resolved.

identified2022-04-20T21:03:09.667Z

The issue has been identified and a fix is being implemented.

investigating2022-04-20T19:56:50.745Z

Customers might experience up to 30 minutes delay in regular data ingestion.

Feb 9, 2022

Report: "Delays in new mentions processing"

Last update 2022-02-09T14:29:19.187Z

resolved2022-02-09T14:29:01.000Z

A fix has been implemented

monitoring2022-02-09T13:59:01.688Z

A fix has been implemented and we are monitoring the results.

identified2022-02-09T13:09:21.861Z

Customers might experience up to 30 minutes delay in regular data ingestion.

Feb 7, 2022

Report: "Delays in new mentions processing"

Last update 2022-02-07T21:20:53.991Z

resolved2022-02-07T21:20:53.977Z

This incident has been resolved.

monitoring2022-02-07T20:57:29.242Z

A fix has been implemented and we are monitoring the results.

identified2022-02-07T20:46:39.477Z

We experience up to 30 minutes delay in regular data ingestion.

Feb 3, 2022

Report: "Delays in new mentions processing"

Last update 2022-02-03T10:34:05.261Z

resolved2022-02-03T10:34:05.246Z

This incident has been resolved.

monitoring2022-02-03T09:56:11.501Z

A fix has been implemented and we are monitoring the results.

identified2022-02-03T08:46:25.826Z

The issue has been identified and a fix is being implemented.

investigating2022-02-03T07:49:10.000Z

There might be up to 30 min delay…

Jan 26, 2022

Report: "Problems with system"

Last update 2022-01-26T13:18:36.038Z

resolved2022-01-26T13:18:36.025Z

This incident has been resolved.

identified2022-01-26T13:13:03.729Z

The issue has been identified and a fix is being implemented.

Dec 20, 2021

Report: "Issues with data ingestion"

Last update 2021-12-20T19:27:56.636Z

resolved2021-12-20T19:27:56.617Z

This incident has been resolved.

monitoring2021-12-20T16:44:02.357Z

A fix has been implemented and we are monitoring the results.

identified2021-12-20T16:16:54.880Z

The issue has been identified and a fix is being implemented.

investigating2021-12-20T15:51:50.357Z

There might be delays with data ingestion & history collection

Dec 3, 2021

Report: "Application is unavailable"

Last update 2021-12-03T13:54:08.512Z

resolved2021-12-03T13:54:08.495Z

This incident has been resolved.

investigating2021-12-03T13:53:21.334Z

We are continuing to investigate this issue.

investigating2021-12-03T13:51:50.097Z

We are currently investigating this issue.

Dec 1, 2021

Report: "Problems with creating new topics"

Last update 2021-12-01T15:35:07.873Z

resolved2021-12-01T15:35:07.856Z

This incident has been resolved.

monitoring2021-12-01T15:23:54.989Z

A fix has been implemented and we are monitoring the results.

identified2021-12-01T15:08:32.121Z

The issue has been identified and a fix is being implemented.

Nov 26, 2021

Report: "Problems with creating new topics"

Last update 2021-11-26T15:11:28.535Z

resolved2021-11-26T15:11:28.523Z

This incident has been resolved.

monitoring2021-11-26T15:00:13.647Z

A fix has been implemented and we are monitoring the results.

identified2021-11-26T14:42:01.467Z

We are continuing to work on a fix for this issue.

identified2021-11-26T14:41:54.317Z

The issue has been identified and a fix is being implemented.

Nov 17, 2021

Report: "Delays in new mentions processing"

Last update 2021-11-17T18:25:33.532Z

resolved2021-11-17T18:25:33.514Z

This incident has been resolved.

monitoring2021-11-17T13:14:43.134Z

A fix has been implemented and we are monitoring the results.

identified2021-11-17T13:09:19.055Z

The issue has been identified and a fix is being implemented.

investigating2021-11-17T13:02:00.344Z

We are currently investigating this issue.