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Since ~ 3:00 am PT – For Guest Manager restaurants, changes to schedules, new reservations, and existing reservations, among other changes that should impact availability, may not accurately be reflected in availability on Yelp. Diners will be unable to book times that should be made available. There is no risk of overbooking. Engineers have deployed a fix and are monitoring.

The issue affecting Reservations, Waitlist, and restaurant operations has been resolved.

Yelp Reservations and Waitlist is in a degraded state. We are currently experiencing an outage that is affecting restaurant operations and reservation/waitlist APIs. Engineering has identified the root cause and is working on a solution.

Yelp Reservations and Waitlist is in a degraded state. We are currently experiencing an outage that is affecting restaurant operations and reservation/waitlist APIs. Engineering has identified the root cause and is working on a solution.

This incident has been resolved.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today.We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions.Thank you,Yelp Knowledge Team

Engineers have applied a fix and called all clear

Engineers have applied a fix and called all clear

This incident has been resolved.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

The issue has been identified and resolved. The system has recovered and is fully functional. This is the final update.

We are continuing to investigate this issue.

Diner facing flows are degraded due to a Yelp wide outage. - Diners will be unable to join the waitlist or make reservations via Yelp apps, Google or other partner integrations. - Reservations reminders are currently not being sent Next update in 30 minutes or sooner

The issue has been identified and resolved. Engineers have observed recoveries in the affected features. This is the final update

Engineer is continuing to investigate issues where some users of Yelp Guest Manager app are unable to seat diners. Next update in 30 minutes or sooner.

Engineers are still investigating the root cause. Next update in 30 minutes.

Engineer is continuing to investigate issues where some users of Yelp Guest Manager app are unable to seat diners. Next update in 30 minutes or sooner.

Engineer is continuing to investigate issues where some users of Yelp Guest Manager app are unable to seat diners. Next update in 30 minutes or sooner.

Engineer is continuing to investigate issues where some users of Yelp Guest Manager app are unable to seat diners. Next update in 30 minutes or sooner.

Engineer is investigating issues where some users of Yelp Guest Manager app are unable to seat diners Next update in 30 minutes or sooner.

Engineer is investigating issues where some users of Yelp Guest Manager app are unable to seat diners Next update in 30 minutes or sooner.

We are currently investigating this issue.

Some Guest Manager users faced issues in accessing Yelp's business owner account home page and ads dashboard. This issue is resolved now.

[not an active incident, backfilling an incident that happened in the past] We had a partial outage in our waitlist and reservation systems slowing down or preventing diners from joining making bookings and making technical issues for the restaurant hosts. This incident was was mitigated by 4:00 PM pacific time.

[not an active incident, backfilling an incident that happened in the past] We had a partial outage in our waitlist and reservation systems slowing down or preventing diners from joining making bookings and making technical issues for the restaurant hosts. This incident was was mitigated by 6:30 PM pacific time.

This incident is now resolved and this is the final update.

Engineering is continuing to monitor the fix. The next update will be provided in 30 minutes.

Engineering has applied a fix to mitigate the impact and is continuing the investigation. The next update will be provided in 30 minutes.

Engineering is continuing the investigation. The next update will be provided in 30 minutes.

We are experiencing some technical issues, our team is working on a fix and will post another update in 30 minutes.

This incident has been resolved.

Engineers are deploying fixes. However, users may experience slowness or inability in getting in line, making reservations, fetching guest data or viewing opt-in status until the fixes are fully deployed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Yelp Fusion is currently experiencing degraded performance. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Fusion Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

The Yelp Developer Portal is experiencing technical issues. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Fusion Team

This issue is not completely resolved.

A fix has been deployed and we are currently monitoring the systems.

The BOA Guest Manager Analytics page is currently showing "no data" for the majority of the metrics on the page. There is no impact to in-shift restaurant operations, but restaurants are unable to review roll up metrics. Engineering is investigating. Next update in 30 minutes.

This incident has been resolved.

All systems have recovered. Engineering will continue to monitor and investigate to identify the root cause. Next update in 1 hour.

Guest Manager, Yelp Reservations, and the BOA have recovered. Engineering will continue to monitor and investigate to identify the root cause. Next update in 30 minutes.

Initial mitigation efforts are showing the systems are starting to recover. We are monitoring and continue to investigate. Next update in 30 minutes.

Guest Manager, Yelp Reservations, and the BOA are in a degraded state. Diners aren't able to make reservations or join waitlist on Yelp or with Google integration. Most GM app and BOA users are impacted with errors. Engineering continues to investigate. Next update in 30 minutes

Engineering team is currently engaged in investigation, next update within 30 minutes

Between 3:03pm EST and 3:09pm EST, the Yelp Guest Manager and nowaitapp.com were not functional, preventing both hosts and diners from managing visits.

Our team has implemented mitigation steps, this issue should be resolved and there will be no further updates. If your app fails to launch, you may resolve the issue by deleting and reinstalling the app. Need help installing the app? Go to: https://www.yelp-support.com/article/How-do-I-update-my-Yelp-Guest-Manager-app?l=en_US

We are experiencing a technical issue with Yelp Guest Manager App and Kiosk App that may cause some users to get an “app unavailable” error message. If you encounter this error, you can fix the issue by deleting the affected application and reinstalling it from the App Store or from the Yelp Apps app. The issue should be fixed by reinstalling the latest version. Need help updating? Go to: https://www.yelp-support.com/article/How-do-I-update-my-Yelp-Guest-Manager-app?l=en_US We are working to resolve the issue and apologize for any inconvenience caused. Next Update in 24hrs.

Yelp Engineering has rolled out the remaining fixes and confirmed that the issue is resolved. Yelp Reservations is fully operational.

Yelp reservations was down from 8:53am EST - 9:45am EST, but engineering has released a fix which has resolved the issue. Engineering is monitoring. Next update in 30 minutes.

Engineering has applied a fix and credit card hold functionality has recovered. There will be no more updates, this is the all clear.

Diners are currently unable to make reservations that require credit card holds, impacting both Yelp Reservations and Guest Manager. Engineering is investigating, next update in 30 minutes.

Diners are currently unable to make reservations that require cc holds, impacting both YR and GM Engineering is investigating, next update in 30 minutes.

GM reservation booking and editing functionalities are operating normally. Engineers believe this was a false alarm due to an issue discovered during testing process. This is the all clear and there won't be further updates.

Restaurant hosts cannot make or edit reservations that need credit card hold on the Guest Manager app (for mostly phone or in-person reservations). Engineering team is investigating the issue. Next update in 30 minutes.

We're calling the all-clear - this incident is now resolved. Apologies for any inconvenience caused, and thanks for bearing with us!

We have implemented a fix as a result of which the error rate has reduced, and we continue to monitor the system.

We are continuing to investigate this issue.

We are currently experiencing an elevated rate of errors in Leads API. We are working on identifying the root cause and are working towards a resolution as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

short.io has called the all clear, this is the final update and there won't be further updates.

We are observing recovery and continue to monitor the situation. At this time we are waiting for our provider to resolve the incident on their end. Next update within the next hour.

A short.io outage is affecting shortlink generation for Waitlist & Reservations products. This is all diner-facing. Guest Manager and Yelp Reservations operate normally. During this outage diners may intermittently have trouble getting short links. Engineering is monitoring the situation and will provide an update within the next 30 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're experiencing an elevated level of API errors. We are investigating, and will follow up with more details in 30 minutes. Thank you.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

This incident has been resolved.

As our downstream provider fixed the technical issues, Yelp Reservation web interface is up and functioning again (as well as all of the other systems). Currently we are monitoring our systems for any other potential errors.

Errors are continuing at a low rate. Engineering is monitoring while we wait for our downstream provider to fix the issue. Next update tomorrow morning, or sooner if things change

We are continuing to investigate possible mitigation strategies while our service provider addresses the root cause.

We are continuing to investigate the issue. Next update in 30 minutes.

The Yelp Reservations web interface is currently down, and the Yelp Reservation ipad apps may be experiencing issues.

Engineering has implemented a mitigation and Guest Manager has recovered. We are monitoring, and continuing to investigate and confirm the cause of the issue. Next update in 30 minutes.

Guest Manager is currently serving errors to a low percentage of requests to the GM app (ie restaurant users), as well as higher than normal latency to both restaurants and diners. Engineering is investigating. Next update in 30 minutes.

This incident has been resolved.

We have applied a fix to mitigate the impact, links within emails are working once again. We are continuing on investigation efforts.

We are investigating issues with links in diners' reservation emails along with broken links within GM password reset emails.

This incident has been resolved.

We are continuing to monitor for any further issues.

Engineering has has resolved the issue and is currently monitoring. Next update in 30 mins

Engineering has has resolved the issue and is currently monitoring. Next update in 30 mins

YR and Guest Manager is degraded. Engineers are investigating the issue. Next update in 30 minutes.

This incident has been resolved.

We are currently experiencing an issue with Guest Manager that is causing SMS delivery issues. We are working to fix the issue as quickly as possible and apologize for any inconvenience this may cause. Next update in 30 minutes.

GM and YR SMS functionalities are restored. Twilio has not officially closed the incident yet, but we are seeing our services back to normal operation. This is the all clear, there will be no further updates in this thread.

Twillio's SMS functionality appears to have recovered. Hosts may need to resend sms that were previously failed to send. Engineers are continuing to monitor the situation, next update in 30 minutes or sooner.

Waitlist and reservation reminder/confirmation sms sent by Hosts and automation may not be delivered to guests, and sms from guests may not be delivered to the host. This is caused by an issue from Twilio (our 3rd party sms provider). Engineers are monitoring the situation and will provide update in 30 minutes

Yelp Knowledge feeds for today are now available. This is the all-clear. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

The issue has been identified and a fix is being implemented.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

We are seeing evidence that all waitlist and reservation functionalities are restored, this is the all clear.

We are continuing to monitor for any further issues.

Engineers are continuing to monitor the situation, next update in 1 hour or sooner.

We are seeing signs of recovery in waitlist and reservation functionalities. Engineers are continuing to monitor the situation. Next update in 30 minutes or sooner

Engineers are deploying a fix for an issue where diners received an error message when successfully joining a waitlist. Engineers are continuing investigating and monitoring the situation. Next update in 30 minutes.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Waitlist and reservation functionalities are degraded, and diners may have issues joining and managing their waitlist/reservations. Engineers are investigating the situation, next update in 30 minutes

This incident has been resolved.

Update: We are continuing to monitor for any further issues.

Update: We are continuing to monitor for any further issues.

Update: We are continuing to monitor for any further issues.

Update : We've identified the issue and are deploying a fix. We're monitoring the deployment and will follow up with more details in 30 minutes.

We are continuing to investigate this issue.

The Yelp website and mobile + biz applications is currently in a degraded state, for all users on the East coast and in Europe. We are investigating, and will follow up with more details in 30 minutes.

The incident has been resolved. All APIs are working as expected.

Update: We are continuing to monitor for any further issues. We are working to resolve the incident, and will follow up with another update in 30 minutes. Thank you, Yelp API Team

Update: Yelp APIs are still unavailable. We are working to resolve the incident, and will follow up with another update in 30 minutes. Thank you, Yelp API Team

Update : We've identified the issue and are deploying a fix. We're monitoring the deployment and will follow up with more details in 30 minutes. Thank you.

We're experiencing an elevated level of API errors to East coast and European users. We are investigating, and will follow up with more details in 30 minutes. Thank you.

All impacted functionality has recovered. This is the all clear and there will be no further updates.

We continue to investigate and monitor the situation. Next update within the next hour.

We continue to investigate and monitor the situation. Next update within the next hour.

Reservations were briefly degraded from 2:38pm - 3pm PT. We continue to investigate and monitor the situation. Next update in 30 minutes or sooner.

Reservation functionalities were briefly degraded between 2:38pm - 3pm PT, we believe we have recovered but engineers are investigating the root cause. Next update in 30 minutes or sooner.

This incident has been resolved.

We are seeing signs of recovery and are monitoring the situation.

GM host app and waitlist functionality are partially degraded. The engineering team is working on fixing the issue. Some of implications include seeing stale wait estimates, and not receiving sms reminders.

Yelp engineers have implemented a fix and links should be functional for all diners.

Yelp engineers are still working on a fix.

Yelp engineers are working to bypass the affected external services to restore functionality.

Links in SMS messages are not functioning for diners who do not have the Yelp mobile app. Affected diners will see a 502 error message. Our external providers are working on a fix.

Yelp Reservations and Guest Manager are in a degraded state due to a problem with a third-party provider (Amazon AWS). Some diners and restaurants are seeing an increased error rate. Additionally, personalized shortlinks are not functioning.

The incident is resolved!

A fix has been made and we are monitoring the situation.

Diners are experiencing issues booking reservations through our systems. Next update in 30 minutes

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are aware of a technical problem with the Yelp Guest Manager that prevents users from logging in. We are currently working on fixing the issue and will provide an update as soon as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

Yelp Knowledge feeds for today are now available. This is the all-clear. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Yelp Knowledge is experiencing a technical issue that may delay the delivery of your data feeds today. We will follow up with additional updates, and/or when the issue is resolved. Please feel free to contact us if you have any further questions. Thank you, Yelp Knowledge Team

On 6/7, 2022, some partners started experiencing occasional errors and increased latency while using Waitlist Partner APIs. This incident is mainly caused by the internal infrastructure degradation that affected our service. During this time, our service received 54206 requests. Based on the evaluation, this incident was categorized as a major impact due to a high percentage of the requests were affected by this incident. That is 2386 of the total incoming requests. By 16:06 pm PST, the fix was implemented to this particular issue and we started seeing the status of our service going back to the normal position. The actual duration of this incident is between 13:15 pm and 16:06 pm PST. We are truly sorry for the inconvenience and thank you very much for bearing with us! Now Waitlist Partner APIs is fully operational. Please feel free to reach out [waitlist-api-support@yelp.com](mailto:waitlist-api-support@yelp.com) for any concerns or questions.

The incident has been resolved. The total time span of this incident is from 13:25 pm PST to 16:55 pm PST today. A postmortem is on its way to provide detailed information about this incident.

The error has been mitigated and we are seeing the performance is going back to normal. Will keep monitoring to make sure this is clear. Next update is expected within 30 mins.

The error has been mitigated and we are seeing the performance is going back to normal. Will keep monitoring to make sure this is clear. Next update is expected within 30 mins.

The error has been mitigated and we are seeing the performance is going back to normal. Will keep monitoring to make sure this is clear. Next update is expected within 30 mins.

The root cause of this incident has been identified and a fix is under implementation. Next update is expected within 30 mins.

We are still investigating the root cause and will have update in 30 mins.

Beginning around 14:00 pm PST, we identified our service is having an increasing number of operation failures across all functionalities. All APIs are expected to be affected by this incident. We are on it! Next update is expected within 30 mins.