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On June 3, 2025, from 8:03 AM PT to 8:24 AM PT, our users have encountered errors in credit card payment processing due to the unavailability of the Credit Cards service. We sincerely apologize for any inconvenience this may have caused.

On June 3, 2025, from 8:03 AM PT to 8:24 AM PT, our users have encountered errors in credit card payment processing due to the unavailability of the Credit Cards service.We sincerely apologize for any inconvenience this may have caused.

This incident has been resolved.

On May 28, 2025, from 01:11 AM to 02:12 AM PT, our users and partners may have encountered errors in the authentication process due to partial unavailability of the authorization API. Approximately 35% of users were affected during this period. We sincerely apologize for any inconvenience this may have caused.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We've fixed the issue. We'll monitor the services for the next 10 minutes to ensure stability and will post an update.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

On May 28, 2025, from 01:11 AM to 02:12 AM PT, our users and partners may have encountered errors in the authentication process due to partial unavailability of the authorization API. Approximately 35% of users were affected during this period.We sincerely apologize for any inconvenience this may have caused.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We've fixed the issue.We'll monitor the services for the next 10 minutes to ensure stability and will post an update.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

On May 21, 2025, from 9:51 PM PT to 10:25 PM PT, our users and partners may have encountered errors in authentication process due to partial unavailability of the authorization API. It affected about 30% of users. We sincerely apologize for any inconvenience this may have caused.

On May 21, 2025, from 9:51 PM PT to 10:25 PM PT, our users and partners may have encountered errors in authentication process due to partial unavailability of the authorization API. It affected about 30% of users.We sincerely apologize for any inconvenience this may have caused.

From 2025-03-02 16:02 PST to 2025-03-02 16:21 PST, users may have experienced increased latency, causing delays in application responses. Network latency has now returned to normal levels, and we are not observing any issues within our infrastructure. We requested information from our backbone providers regarding any potential external incidents.

Increased latency and intermittent network disconnections observed in network traffic, causing delays in application responses. The network team is analyzing the issue.

Between February 20, 12:50 AM PST and February 20, 02:45 AM PST, we experienced an issue affecting websites using the default .xsolla.site domain. Users encountered errors or were unable to access sites built with Xsolla Sitebuilder relying on .xsolla.site. Our team identified the cause and implemented a solution. We apologize for any inconvenience this incident may have caused.

We can confirm that the issue is fully resolved. We apologize for the impact and thank you for your patience.

All the functionality is operational since 0:04 PST. We'll monitor the services for the next 30 minutes to ensure stability and will post another update.

There are issues with processing and delivering orders

We have been working to resolve the issue and are currently monitoring the system's performance.

There is degradation in the store.xsolla.com high response time, and unavailability of some methods.

On December 16, 2024, from 10:03 PST to 10:28 PST, our users and partners may have experienced network timeouts to the Store Catalog API due to performance degradation in one of the API authorization methods. This resulted in intermittent disruptions to service availability. We sincerely apologize for any inconvenience this may have caused.

Between 10:40 AM and 11:01 AM PST on December 4, 2024, users and partners may have occasionally experienced timeouts or observed degraded response times when accessing Xsolla Payments and Store APIs. This incident potentially affected transaction processing time and web store interactions during the specified period.

On November 26, 2024, from 01:40:34 PST to 01:42:34 PST, and from 02:01:34 PST to 02:05:34 PST our users and partners may have experienced network timeouts due to issues with the network channels on our backbone provider in the US west coast region, which impacted connection to Xsolla services. This resulted in intermittent disruptions to service availability. We sincerely apologize for any inconvenience this may have caused.

The service is fully operational now. We apologize for the inconvenience!

The issue has been identified and a fix is being implemented.

We're experiencing technical issues with Xsolla Store API.

We can confirm that the issue is now resolved. It affected a significant percentage of users from 2024-11-07 21:44:14 PST till 2024-11-07 22:22:14 PST. During that time, users might have experienced delays in payment processing. We apologize for the impact and thank you for your patience.

The issue has been identified and the fix has been implemented. We're monitoring the situation.

We're continuing to investigate the issue with Xsolla Secure API. Partners may experience difficulties with payment processing. We apologize for the inconvenience.

We're experiencing technical issues with Xsolla Secure API. We're investigating the issue.

Between 11th of September 2024, at 3:00 AM PDT, and 3:45 AM PDT, Xsolla token generation APIs were partially unavailable. A few specific partners might receive 401 errors and couldn't process payments during that time. We apologize for any inconvenience this may have caused!

On 14th of August 2024, from 12:42 AM PDT until 01:25 AM PDT, you might have been receiving timeouts to Xsolla's APIs. This service interruption was caused by technical difficulties encountered by one of the backbone internet service providers outside of Xsolla networks.

We can confirm that the issue is now resolved. It affected the registration process from 20:26 PDT to 20:38 PDT, July 1st. Users might also experienced degradation in authentication process via certain methods during that period of time. We apologize for the impact and thank you for your patience.

We've fixed the issue. We'll monitor the services for the next 30 minutes to ensure stability and will post an update.

We're experiencing an issue with Xsolla Login. We're investigating this issue and will post an update shortly.

We had technical issues with Xsolla Login from 10:03 am to 10:35 am PDT on June 14th. During this period of time, users may have experienced an increase in service response time during authorization. The service is now fully operational. We apologize for any inconvenience this may have caused!

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Between 18th of May 2024, at 9:20 PM PT, and 10:16 AM PT on the 19th of May 2024, Xsolla's services were partially unavailable. This service interruption was caused by technical difficulties encountered by one of Xsolla’s backbone internet service providers. More specific timeline: 9:20 PM May 18th to 8:04 AM May 19th - No noticeable impact on users. 8:04 AM May 19th to 10:16 AM May 19th - Gradual appearance of small degradation of external traffic. 9:40 AM May 19th to 9:43 AM May 19th and 9:56 AM May 19th to 10:03 AM May 19th - Severe degradation of external traffic, users may receive timeouts from Xsolla services. Thank you for your patience and understanding.

The service is fully operational now. We apologize for the inconvenience!

The issue has been identified and a fix has been implemented.

We're experiencing performance degradation with Xsolla API.

We had technical issues with Xsolla Login from 01:05 PDT May 21th till 01:20 PDT May 21th. The service is now fully operational. We apologize for any inconvenience this may have caused!

We are continuing to monitor for any further issues.

The issue has been identified and fixed. We're monitoring the situation.

We're experiencing technical issues with Xsolla Login.

We had technical issues with In Game Store order creation and order processing from 12:45 PM PDT May 16th till 01:10 PM PDT May 16th. The main functionality of the webshops catalog loading hasn't been affected. Total time of the service degradation was 25 minutes. The service is fully operational now. We apologize for the inconvenience!

We can confirm that the issue is now resolved. The main reason of the incident is connectivity issues between network providers in the US west coast region from 02:05 AM PDT May 7th till 03:03 AM PDT May 7th. We apologize for the impact and thank you for your patience.

We've implemented the fix and currently monitoring the services.

We're experiencing connectivity issues with Login, Launcher and Site Builder services. Some users may face network timeouts. We're investigating this issue and will post an update shortly.

We had technical issues with payment processing from 11:53 PM PDT May 6th till 00:01 AM PDT May 7th. Total time of the service degradation was 8 minutes. The service is fully operational now. We apologize for the inconvenience!

We experienced payment processing issues from 2:38 PM to 3:24 PM UTC-7, 30 March 2024. The resulting impact on users: service downtime for 19 minutes, degradation for 2 minutes. We apologize for the impact and thank you for your patience.

We had experienced the issues with card payments processing, it's also might affect the card payments processing time. It partially affected card payments from 5:30PM PST to 5:52PM PST, 09 Dec 2023. We can confirm that now the issue has been resolved. We apologize for the impact and thank you for your patience.

We can confirm that the issue is now resolved. It affected the Pay Station, Store, Publisher Account, and API services from 1:22 a.m. to 1:36 a.m. PST on November 6th. We apologize for the impact and thank you for your patience.

We've fixed the issue. We'll monitor the services for the next 30 minutes to ensure stability and will post an update.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

We can confirm that the issue is now resolved. It affected about 6% of users from 1:06 a.m. to 3:16 a.m. PDT on October 5th. These users received their purchase with a delay. We apologize for the impact and thank you for your patience.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We're investigating this issue and will post an update shortly.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are experiencing issues that cause delay in payment processing times. The recovering is in progress already. We're apologising for any inconvenience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue. All services are running, but short interruptions are possible.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

We had temporary technical issues from May 11, 2022 10:15 PM PT to 10:38 PM PT. All services are fully operational now. We apologize for any inconvenience!

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We had an increased number of errors on Pay Station from May 11, 2022 04:00 AM PT to 08:15 AM PT. This issue affected about 10% of users. All services are fully operational now. We apologize for any inconvenience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue. There are problems with the network connection between our data centers.

We are currently investigating this issue.

There was a problem with our DDoS Prevention Service Provider's network from a 3/22/2022 02:49 PM PST to 3:09 PM PST. All services are fully operational now. We apologize for the inconvenience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Some users may experience a delay in payment confirmation. We continue to investigate the problem.

We are currently investigating this issue.

We had temporary issues with downloading games and their updates in the Launcher from a 12/15/2021 7:21 AM PST to 7:48 AM PST. All services are fully operational now. We apologize for the inconvenience!

A fix has been implemented and we are monitoring the results.

At this moment, there may be problems with downloading games and their updates in the launcher. This is due to problems with amazon s3. We are working on possible solutions from our side in case of long-term problems on the Amazon side.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

We had temporary technical issues from a 14/09/2021 1:28 AM PST to 1:35 AM PST. All services are fully operational now. We apologize for the inconvenience!

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We had temporary technical issues from 8/18/2021 04:49 AM PDT to 04:59 AM PDT. All services are fully operational now. We apologize for the inconvenience!

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

We had temporary technical issues from 8/17/2021 05:22 AM PDT to 05:29 AM PDT. All services are fully operational now. We apologize for the inconvenience!

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We're experiencing a partial outage due to issues with payment processing.

We had temporary technical issues from a 8/13/2021 03:27 AM PST to 04:19 AM PST. All services are fully operational now. We apologize for the inconvenience!

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We had temporary technical issues from a 5/20/2021 05:22 AM PST to 5:53 AM PST. All services are fully operational now. We apologize for the inconvenience!

A fix has been implemented and we are monitoring the results.

We're experiencing a partial outage due to issues with payment processing.

There was a problem with the network of the cloud provider from a 5/5/2021 05:49 PM PST to 9:07 PM PST. All services are fully operational now. We apologize for the inconvenience!

A fix has been implemented and we are monitoring the results.

There are problems with the global internet service. As a result, the response time of our services may increase.

We had temporary technical issues from a 1/04/2021 3:12 PM PST to 3:31 PM PST. All services are fully operational now. We apologize for the inconvenience!

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

There was a problem at the level of the global network provider from a 3/18/2021 07:33 AM PST to 8:03 AM PST. All services are fully operational now. We apologize for the inconvenience!

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We had temporary technical issues from a 02/21/2021 08:15 PM PST to 08:37 PM PST. All services are fully operational now. We apologize for the inconvenience!

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.