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Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. GOPAY: 1-20000000

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Customer, We are currently experiencing an issue where merchants are unable to create XenPlatform sub-accounts. Our team is actively investigating the cause of this problem and is working to resolve it as quickly as possible. We understand the importance of this feature for your business operations and apologize for any inconvenience this may cause. We will provide further updates as more information becomes available.

The issue has been identified and a fix is being implemented.

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with GRABPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GRABPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

The issue has been identified and a fix is being implemented.

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_UBP: All amount PH_MET: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_UBP: All amount PH_MET: 1-50000

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 12.70% of requests in the last 15 minutes have been affected - First triggered at: 2025-07-28 13:30:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with OVO EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on OVO - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BRI: 1-9999, above 100000001

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. DANA: 1-9999

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 9.70% of requests in the last 10 minutes have been affected - First triggered at: 2025-07-26 17:38:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 13.60% of requests in the last 15 minutes have been affected - First triggered at: 2025-07-25 19:29:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. CIMB: 1-9999

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 45.12s - First triggered at: 2025-07-23 15:08:33+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 28.702s - First triggered at: 2025-07-23 14:44:33+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_UBP: All amount PH_MET: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with account linking for DIRECT_DEBIT UBP due to disruption on our partner's end. We will monitor the issue and update accordingly. Payment completions are not impacted Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 49.089s - First triggered at: 2025-07-21 13:51:33+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 36.282s - First triggered at: 2025-07-21 00:17:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 31.778s - First triggered at: 2025-07-21 00:11:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

The issue has been identified and a fix is being implemented.

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_UBP: All amount PH_MET: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

Dear Valued Customers, We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000

The issue has been identified and a fix is being implemented.

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Over 0.13% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 14.30% of requests in the last 15 minutes have been affected - First triggered at: 2025-07-18 01:08:14+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) INDOMARET payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) INDOMARET cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

Dear Valued Customers, We have detected issues with TOUCHNGO EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - There is high error count on create charge for channel my_touchngo - First triggered at: 2025-07-16 22:47:25+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

The issue has been identified and a fix is being implemented.

Dear Valued Customers, We're currently experiencing issues with our partner due to maintenance on their system. Impact: Any request to create payment will return HTTP code 503 CHANNEL_UNAVAILABLE We're currently working together with our partner for the fix and will keep the status updated. We're sorry for the inconvenience Regards, Xendit Customer Support

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_UBP: All amount PH_MET: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Over 0.105% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT LANDBANK_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected a disruption in CREDIT_CARDS payments due to a disruption on our partner's system. Impact: You will experience an intermittent timeout where a request will be processed for more than 50 seconds. We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 5.70% of requests in the last 10 minutes have been affected - First triggered at: 2025-07-12 18:52:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.105% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 6.60% of requests in the last 10 minutes have been affected - First triggered at: 2025-07-12 18:23:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BRI: 1-9999, above 100000001

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BRI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 49.763s - First triggered at: 2025-07-11 22:57:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 PH_MET: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_UBP: All amount

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 33.381s - First triggered at: 2025-07-09 23:03:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Over 0.132% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) CEBUANA payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) CEBUANA cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 45.712s - First triggered at: 2025-07-07 23:51:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 31.294s - First triggered at: 2025-07-07 23:47:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_UBP: All amount

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-9999, 100000001-250000000

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 50000001-100000000 BRI: 10000-100000000 Other banks and Ewallets: 50000001-100000000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT VPB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 10000-50000000

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_UBP: All amount

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT VPB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 40.698s - First triggered at: 2025-07-05 00:26:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Xendit Customer, We are writing to inform you of a change regarding payouts to Development Bank of the Philippines (PH_DBP) through the Xendit platform. We regret to announce that Xendit will no longer be able to support payouts to Development Bank of the Philippines (PH_DBP) effective immediately. We understand that this may impact your operations, and we sincerely apologize for any inconvenience this may cause. To ensure your payout operations continue smoothly, we encourage you to utilize our wide range of alternative payout channels. Please refer to our documentation for the full list of available channels. We appreciate your understanding as we navigate these external policy changes. Our team is committed to assisting you in making this transition as seamless as possible. Should you have any questions or require assistance with adjusting your payout configurations, please do not hesitate to contact help@xendit.co. Thank you for your continued partnership. Sincerely, Xendit Team

Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Over 0.105% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.125% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 41.714s - First triggered at: 2025-06-28 23:36:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT LANDBANK_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, We are seeing a higher number of error responses from our partner GCash through our disbursement rail. Impact: Customers will see an increase in the number of pending disbursements when made through the GCash. We will reconcile the transactions after verifying the status of the transactions with the partner. Best Regards, Xendit Team

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.333% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear Customers, We are seeing errors with XenPlatform Transfers endpoint and errors with creation of Subaccounts. We are working to restore functionality to these endpoints. Best Regards, Xendit team

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-4999 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. GOPAY: 1-9999 OVO: 1-9999

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BNI: above 250000001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT METROBANK_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000

Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ALFAMART cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Over 0.101% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Xendit Customer, We are writing to inform you of a change regarding payouts to LinkAja (ID_LINKAJA) through the Xendit platform. Due to a recent internal policy update from LinkAja, we regret to announce that Xendit will no longer be able to support payouts to LinkAja (ID_LINKAJA) effective immediately. This change is a direct result of adjustments to LinkAja's internal policies and is unfortunately beyond Xendit's control. We understand that this may impact your operations, and we sincerely apologize for any inconvenience this may cause. To ensure your payout operations continue smoothly, we encourage you to utilize our wide range of alternative payout channels. Please refer to our documentation for the full list of available channels. We appreciate your understanding as we navigate these external policy changes. Our team is committed to assisting you in making this transition as seamless as possible. Should you have any questions or require assistance with adjusting your payout configurations, please do not hesitate to contact help@xendit.co. Thank you for your continued partnership. Sincerely, Xendit Team

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.111% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with LINKAJA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_CBC: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Over 0.106% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 13.50% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-17 02:16:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 10.60% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-17 01:32:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 34.126s - First triggered at: 2025-06-17 00:31:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 34.151s - First triggered at: 2025-06-17 00:29:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on PAYMAYA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BOC_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_PAYMAYA: 1-50000

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-500000000

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-500000000

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BSI: 1-9999, 100000001-250000000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Over 0.133% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 5000-250000000 BNI: 1-9999, 100000001-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. MANDIRI: 1-250000000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BOC_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 12.30% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-09 23:36:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 13.70% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-09 05:43:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_SEC: above 50001

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 15.90% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-07 09:44:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.103% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 5.30% of requests in the last 10 minutes have been affected - First triggered at: 2025-06-05 22:00:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 5.30% of requests in the last 10 minutes have been affected - First triggered at: 2025-06-05 19:35:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.102% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 5.00% of requests in the last 10 minutes have been affected - First triggered at: 2025-06-05 19:35:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with PROMPTPAY QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Thailand - Over 0.218% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 25.00% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-05 07:01:11+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 22.942s - First triggered at: 2025-06-04 22:38:28+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers,We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.- - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Retry transactions for which a 503 error is received.- Reconciliation of the status of transactions after the incident will not be required.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 31.813s - First triggered at: 2025-06-04 12:40:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers,We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.PH_UBP: above 50001Other banks and Ewallets: 1-50000

Dear valued customers,We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.PH_BDO: 1-50000PH_BPI: 1-50000PH_GCASH: 1-50000PH_PAYMAYA: 1-50000PH_UBP: All amountOther banks and Ewallets: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers,We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.Impact: - We are seeing issues with completion of payments.We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Customers may use other payment methods in the meantime.- It is recommended to wait for the channel to stabilize before retrying the transaction.- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.- Market: Indonesia- Over 0.111% of requests in the last 15 minutes have been affectedWe are currently in the process of investigating and will keep this page updated as we learn more and restore these services.In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Retry transactions for which a 503 error is received.- Reconciliation of the status of transactions after the incident will not be required.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.- Market: Philippines- Over 0.159% of requests in the last 15 minutes have been affectedWe are currently in the process of investigating and will keep this page updated as we learn more and restore these services.In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Retry transactions for which a 503 error is received.- Reconciliation of the status of transactions after the incident will not be required.Sorry for the inconvenience caused.Sincerely,Xendit customer service

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.Start Date: Tue Jun 03 2025 15:55:00 GMT+0000End Date: Tue Jun 03 2025 17:05:00 GMT+0000Impact: Linking and payments will be disrupted

This incident has been resolved.

Dear valued customers,We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.BCA: 250000001-500000000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

This incident has been resolved.

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service