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Last checked 2025-06-14T13:54:55.200Z from Xendit's official status page

Historical record of incidents for Xendit

Jun 14, 2025

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-14T13:51:52.557Z

identified2025-06-14T13:51:52.554Z

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-14T12:44:02.973Z

identified2025-06-14T12:44:02.970Z

Dear Valued Customers, We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-14T11:59:05.399Z

identified2025-06-14T11:59:05.395Z

Jun 13, 2025

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-13T22:10:38.015Z

identified2025-06-13T22:10:38.012Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001

Report: "DIRECT_DEBIT BPI Philippines Disruption"

Last update 2025-06-13T20:02:50.604Z

identified2025-06-13T20:02:50.602Z

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "Payouts Disruption in Thailand"

Last update 2025-06-13T17:10:16.326Z

identified2025-06-13T17:10:16.323Z

Dear valued customers, We are currently seeing delays in processing Payouts to THB destinations due to system issues with our partner.

Report: "VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption"

Last update 2025-06-13T16:32:57.063Z

identified2025-06-13T16:32:57.059Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "QR_CODE LINKAJA Indonesia Disruption"

Last update 2025-06-13T11:52:14.571Z

identified2025-06-13T11:52:14.568Z

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on LINKAJA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "QR_CODE LINKAJA Indonesia Disruption"

Last update 2025-06-13T10:27:14.856Z

resolved2025-06-13T10:27:14.837Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-13T10:26:14.078Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-13T08:47:04.571Z

identified2025-06-13T08:47:04.568Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-13T08:45:03.989Z

resolved2025-06-13T08:45:03.973Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-13T08:44:04.494Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-13T08:26:04.547Z

identified2025-06-13T08:26:04.544Z

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-13T08:03:52.681Z

identified2025-06-13T08:03:52.678Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-13T07:56:04.133Z

identified2025-06-13T07:56:04.129Z

Report: "DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-13T04:30:08.776Z

identified2025-06-13T04:30:08.774Z

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-13T00:34:47.898Z

identified2025-06-13T00:34:47.895Z

Jun 12, 2025

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-12T22:18:03.639Z

identified2025-06-12T22:18:03.636Z

Report: "VIRTUAL_ACCOUNT BNI Indonesia Disruption"

Last update 2025-06-12T19:13:41.871Z

identified2025-06-12T19:13:41.867Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-12T17:54:02.598Z

identified2025-06-12T17:54:02.595Z

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-12T15:20:19.184Z

identified2025-06-12T15:20:19.181Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-12T14:21:52.950Z

identified2025-06-12T14:21:52.948Z

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-12T13:07:53.535Z

identified2025-06-12T13:07:53.532Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-12T10:04:05.488Z

identified2025-06-12T10:04:05.485Z

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-12T07:30:14.452Z

identified2025-06-12T07:30:14.449Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BSI: 1-9999, 100000001-250000000

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-12T07:06:09.234Z

identified2025-06-12T07:06:09.232Z

Report: "DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-12T01:29:34.659Z

identified2025-06-12T01:29:34.656Z

Jun 11, 2025

Report: "QR_CODE QRPH Philippines Disruption"

Last update 2025-06-11T20:03:26.359Z

identified2025-06-11T20:03:26.356Z

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Over 0.133% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-11T19:48:05.436Z

identified2025-06-11T19:48:05.432Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-11T19:17:05.730Z

identified2025-06-11T19:17:05.727Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-11T18:37:59.203Z

resolved2025-06-11T18:37:59.187Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-11T18:35:05.267Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-11T18:31:10.061Z

identified2025-06-11T18:31:10.058Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-11T18:28:05.660Z

resolved2025-06-11T18:28:05.643Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-11T18:27:04.933Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-11T17:02:04.749Z

identified2025-06-11T17:02:04.745Z

Report: "VIRTUAL_ACCOUNT BNI Indonesia Disruption"

Last update 2025-06-11T15:24:41.461Z

identified2025-06-11T15:24:41.457Z

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-11T15:20:25.785Z

identified2025-06-11T15:20:25.781Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-11T11:37:52.464Z

identified2025-06-11T11:37:52.461Z

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-11T06:39:53.701Z

identified2025-06-11T06:39:53.698Z

Report: "VIRTUAL_ACCOUNT BJB Indonesia Disruption"

Last update 2025-06-11T04:12:38.428Z

identified2025-06-11T04:12:38.426Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "VIRTUAL_ACCOUNT BJB Indonesia Disruption"

Last update 2025-06-11T03:07:38.560Z

identified2025-06-11T03:07:38.557Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Jun 10, 2025

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-10T21:30:18.607Z

identified2025-06-10T21:30:18.604Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 1-4999, 5000-250000000 BNI: 1-9999, 100000001-250000000 Other banks and Ewallets: 1-9999, 100000001-250000000

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-10T20:08:54.241Z

identified2025-06-10T20:08:54.238Z

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-10T20:06:52.446Z

resolved2025-06-10T20:06:52.427Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-10T20:05:52.526Z

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-10T20:00:52.387Z

resolved2025-06-10T20:00:52.372Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-10T19:59:53.978Z

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-10T19:51:53.052Z

identified2025-06-10T19:51:53.049Z

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-10T19:20:21.785Z

identified2025-06-10T19:20:21.782Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. MANDIRI: 1-250000000

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-10T18:09:07.752Z

identified2025-06-10T18:09:07.749Z

Report: "Payouts Disruption in Philippines"

Last update 2025-06-10T17:31:32.381Z

identified2025-06-10T17:31:32.377Z

Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-10T17:17:52.643Z

resolved2025-06-10T17:17:52.623Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-10T17:15:54.066Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-10T17:13:06.162Z

identified2025-06-10T17:13:06.159Z

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-10T16:03:59.348Z

identified2025-06-10T16:03:59.345Z

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-10T15:20:32.444Z

identified2025-06-10T15:20:32.441Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-10T12:48:07.529Z

resolved2025-06-10T12:48:07.511Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-10T12:44:06.896Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-10T12:38:04.648Z

resolved2025-06-10T12:38:04.632Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-10T12:37:05.464Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-10T12:20:03.511Z

identified2025-06-10T12:20:03.508Z

Report: "DIRECT_DEBIT BOC_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-10T09:32:52.546Z

identified2025-06-10T09:32:52.544Z

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BOC_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Jun 9, 2025

Report: "EWALLET TRUEMONEY Thailand Disruption"

Last update 2025-06-09T21:39:51.859Z

resolved2025-06-09T21:39:51.845Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-09T21:38:53.195Z

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Thailand - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT BPI Philippines Disruption"

Last update 2025-06-09T19:57:54.208Z

resolved2025-06-09T19:57:54.192Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-09T19:55:51.064Z

Report: "Payouts Disruption in Philippines"

Last update 2025-06-09T17:40:22.563Z

identified2025-06-09T17:40:22.560Z

Report: "Payouts Disruption in Philippines"

Last update 2025-06-09T17:20:26.230Z

identified2025-06-09T17:20:26.227Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-09T17:02:06.673Z

identified2025-06-09T17:02:06.670Z

Report: "EWALLET GCASH Philippines Disruption"

Last update 2025-06-09T16:16:48.472Z

identified2025-06-09T16:16:48.469Z

Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Philippines - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET PAYMAYA Philippines Disruption"

Last update 2025-06-09T15:43:26.237Z

identified2025-06-09T15:43:26.234Z

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 12.30% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-09 23:36:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-09T15:20:24.320Z

identified2025-06-09T15:20:24.317Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Report: "EWALLET GCASH Philippines Disruption"

Last update 2025-06-09T14:57:48.549Z

resolved2025-06-09T14:57:48.535Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-09T14:54:48.361Z

Report: "DIRECT_DEBIT RCBC Philippines Disruption"

Last update 2025-06-09T08:53:53.023Z

identified2025-06-09T08:53:53.021Z

Dear Valued Customers, We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end. Impact: - We are seeing issues with completion of payments. We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Customers may use other payment methods in the meantime. - It is recommended to wait for the channel to stabilize before retrying the transaction. - If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT RCBC Philippines Disruption"

Last update 2025-06-09T07:46:53.459Z

identified2025-06-09T07:46:53.456Z

Jun 8, 2025

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-08T22:44:08.945Z

resolved2025-06-08T22:44:08.929Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-08T22:42:05.658Z

Report: "EWALLET PAYMAYA Philippines Disruption"

Last update 2025-06-08T21:46:23.512Z

identified2025-06-08T21:46:23.509Z

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 13.70% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-09 05:43:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET TRUEMONEY Thailand Disruption"

Last update 2025-06-08T20:45:51.922Z

resolved2025-06-08T20:45:51.904Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-08T20:44:51.713Z

Report: "DIRECT_DEBIT RCBC Philippines Disruption"

Last update 2025-06-08T09:01:52.315Z

resolved2025-06-08T09:01:52.298Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-08T08:59:53.333Z

Report: "DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-08T01:36:56.663Z

identified2025-06-08T01:36:56.660Z

Jun 7, 2025

Report: "Payouts Disruption in Philippines"

Last update 2025-06-07T16:20:16.063Z

identified2025-06-07T16:20:16.061Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_SEC: above 50001

Report: "Payouts Disruption in Philippines"

Last update 2025-06-07T15:50:20.797Z

identified2025-06-07T15:50:20.795Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-07T12:10:22.879Z

identified2025-06-07T12:10:22.877Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

Report: "EWALLET PAYMAYA Philippines Disruption"

Last update 2025-06-07T01:47:23.270Z

identified2025-06-07T01:47:23.266Z

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 15.90% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-07 09:44:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Jun 6, 2025

Report: "Payouts Disruption in Philippines"

Last update 2025-06-06T18:10:13.270Z

identified2025-06-06T18:10:13.267Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-06T17:33:04.301Z

identified2025-06-06T17:33:04.298Z

Report: "VIRTUAL_ACCOUNT PERMATA Indonesia Disruption"

Last update 2025-06-06T08:53:37.035Z

identified2025-06-06T08:53:37.032Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption"

Last update 2025-06-06T07:55:44.676Z

identified2025-06-06T07:55:44.674Z

Report: "VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption"

Last update 2025-06-06T03:40:43.610Z

identified2025-06-06T03:40:43.607Z

Jun 5, 2025

Report: "VIRTUAL_ACCOUNT BJB Indonesia Disruption"

Last update 2025-06-05T19:07:39.305Z

identified2025-06-05T19:07:39.302Z

Report: "QR_CODE DANA Indonesia Disruption"

Last update 2025-06-05T15:07:52.936Z

identified2025-06-05T15:07:52.932Z

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.103% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-05T15:03:19.971Z

identified2025-06-05T15:03:19.967Z

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 5.30% of requests in the last 10 minutes have been affected - First triggered at: 2025-06-05 22:00:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-05T14:31:19.902Z

identified2025-06-05T14:31:19.898Z

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 5.30% of requests in the last 10 minutes have been affected - First triggered at: 2025-06-05 19:35:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "QR_CODE DANA Indonesia Disruption"

Last update 2025-06-05T14:25:09.636Z

resolved2025-06-05T14:25:09.620Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-05T14:23:09.650Z

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "Payouts Disruption in Philippines"

Last update 2025-06-05T14:20:14.444Z

identified2025-06-05T14:20:14.440Z

Dear valued customers, We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000

Report: "QR_CODE DANA Indonesia Disruption"

Last update 2025-06-05T14:13:09.415Z

resolved2025-06-05T14:13:09.402Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-05T14:11:12.622Z

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-05T14:07:52.609Z

identified2025-06-05T14:07:52.606Z

Report: "QR_CODE DANA Indonesia Disruption"

Last update 2025-06-05T13:53:09.371Z

resolved2025-06-05T13:53:09.353Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-05T13:41:09.632Z

Report: "QR_CODE DANA Indonesia Disruption"

Last update 2025-06-05T12:49:52.859Z

identified2025-06-05T12:49:52.857Z

Dear Valued Customers, We have detected issues with DANA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.102% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-05T12:41:19.216Z

identified2025-06-05T12:41:19.212Z

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 5.00% of requests in the last 10 minutes have been affected - First triggered at: 2025-06-05 19:35:15+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption"

Last update 2025-06-05T02:41:45.582Z

identified2025-06-05T02:41:45.579Z

Report: "DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-05T02:09:10.893Z

identified2025-06-05T02:09:10.891Z

Report: "VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption"

Last update 2025-06-05T02:02:43.976Z

identified2025-06-05T02:02:43.972Z

Report: "VIRTUAL_ACCOUNT BRI Indonesia Disruption"

Last update 2025-06-05T01:15:54.891Z

identified2025-06-05T01:15:54.888Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "QR_CODE PROMPTPAY Thailand Disruption"

Last update 2025-06-05T00:30:50.249Z

identified2025-06-05T00:30:50.245Z

Dear Valued Customers, We have detected issues with PROMPTPAY QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Thailand - Over 0.218% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET TRUEMONEY Thailand Disruption"

Last update 2025-06-05T00:05:15.196Z

identified2025-06-05T00:05:15.193Z

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 25.00% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-05 07:01:11+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Jun 4, 2025

Report: "Payouts Disruption in Philippines"

Last update 2025-06-04T18:10:27.198Z

identified2025-06-04T18:10:27.195Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-04T17:47:03.083Z

identified2025-06-04T17:47:03.078Z

Report: "Payouts Disruption in Philippines"

Last update 2025-06-04T17:40:18.187Z

identified2025-06-04T17:40:18.185Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-04T17:33:04.315Z

resolved2025-06-04T17:33:04.298Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-04T17:13:04.226Z

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-06-04T15:53:31.879Z

resolved2025-06-04T15:53:31.863Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-04T15:40:31.962Z

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 22.942s - First triggered at: 2025-06-04 22:38:28+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-04T15:30:25.523Z

resolved2025-06-04T15:30:25.505Z

This incident has been resolved.

identified2025-06-04T15:20:16.765Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Report: "DIRECT_DEBIT BPI_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-04T14:11:00.000Z

Resolved2025-06-04T14:11:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-04T13:45:00.000Z

Dear Valued Customers,We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "DIRECT_DEBIT BPI_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-04T07:11:03.184Z

resolved2025-06-04T07:11:03.165Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-04T06:45:31.641Z

Dear Valued Customers, We have detected issues with DIRECT_DEBIT BPI_ONLINE_BANKING payments due to disruption on our partner's end. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "PAYLATER KREDIVO Indonesia Disruption"

Last update 2025-06-04T04:56:00.000Z

Resolved2025-06-04T04:56:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-04T04:45:00.000Z

Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end.Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.- - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Retry transactions for which a 503 error is received.- Reconciliation of the status of transactions after the incident will not be required.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "EWALLET SHOPEEPAY Philippines Disruption"

Last update 2025-06-04T04:50:33.427Z

resolved2025-06-04T04:50:33.411Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-04T04:42:33.331Z

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 31.813s - First triggered at: 2025-06-04 12:40:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "Payouts Disruption in Philippines"

Last update 2025-06-04T01:50:00.000Z

Resolved2025-06-04T01:50:00.000Z

This incident has been resolved.

Update2025-06-04T01:40:00.000Z

Dear valued customers,We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.PH_UBP: above 50001Other banks and Ewallets: 1-50000

Identified2025-06-04T00:50:00.000Z

Dear valued customers,We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.PH_BDO: 1-50000PH_BPI: 1-50000PH_GCASH: 1-50000PH_PAYMAYA: 1-50000PH_UBP: All amountOther banks and Ewallets: 1-50000

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-04T01:34:00.000Z

Resolved2025-06-04T01:34:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-04T00:53:00.000Z

Dear Valued Customers,We have detected issues with DIRECT_DEBIT UBP payments due to disruption on our partner's end.Impact: - We are seeing issues with completion of payments.We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Customers may use other payment methods in the meantime.- It is recommended to wait for the channel to stabilize before retrying the transaction.- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "QR_CODE LINKAJA Indonesia Disruption"

Last update 2025-06-04T00:41:00.000Z

Resolved2025-06-04T00:41:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-04T00:30:00.000Z

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end.Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.- Market: Indonesia- Over 0.111% of requests in the last 15 minutes have been affectedWe are currently in the process of investigating and will keep this page updated as we learn more and restore these services.In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Retry transactions for which a 503 error is received.- Reconciliation of the status of transactions after the incident will not be required.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "QR_CODE QRPH Philippines Disruption"

Last update 2025-06-04T00:26:00.000Z

Resolved2025-06-04T00:26:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-03T22:04:00.000Z

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end.Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.- Market: Philippines- Over 0.159% of requests in the last 15 minutes have been affectedWe are currently in the process of investigating and will keep this page updated as we learn more and restore these services.In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Retry transactions for which a 503 error is received.- Reconciliation of the status of transactions after the incident will not be required.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "Scheduled Maintenance for BPI Direct Debit"

Last update 2025-06-04T00:05:00.000Z

Completed2025-06-04T00:05:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-03T22:55:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-06-01T07:02:00.000Z

Dear Customers, please be informed that one of our direct debit partners will be performing maintenance to serve you better.Start Date: Tue Jun 03 2025 15:55:00 GMT+0000End Date: Tue Jun 03 2025 17:05:00 GMT+0000Impact: Linking and payments will be disrupted

Jun 3, 2025

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-03T22:30:00.000Z

Resolved2025-06-03T22:30:00.000Z

This incident has been resolved.

Identified2025-06-03T22:20:00.000Z

Dear valued customers,We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner.BCA: 250000001-500000000

Report: "PAYLATER KREDIVO Indonesia Disruption"

Last update 2025-06-03T21:56:16.733Z

resolved2025-06-03T21:56:16.712Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-03T21:45:17.025Z

Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "Payouts Disruption in Philippines"

Last update 2025-06-03T18:50:18.835Z

resolved2025-06-03T18:50:18.816Z

This incident has been resolved.

identified2025-06-03T18:40:21.134Z

identified2025-06-03T17:50:21.879Z

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-03T18:34:06.137Z

resolved2025-06-03T18:34:06.122Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-03T17:53:02.013Z

Report: "QR_CODE LINKAJA Indonesia Disruption"

Last update 2025-06-03T17:41:53.707Z

resolved2025-06-03T17:41:53.691Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-03T17:30:53.719Z

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.111% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "Payouts Disruption in Philippines"

Last update 2025-06-03T17:40:17.912Z

resolved2025-06-03T17:40:17.897Z

This incident has been resolved.

identified2025-06-03T17:20:23.165Z

identified2025-06-03T17:10:18.729Z

identified2025-06-03T17:00:18.437Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: All amount Other banks and Ewallets: 1-50000

Report: "QR_CODE QRPH Philippines Disruption"

Last update 2025-06-03T17:26:57.830Z

resolved2025-06-03T17:26:57.819Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-03T15:04:57.996Z

Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Philippines - Over 0.159% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "Payouts Disruption in Philippines"

Last update 2025-06-03T15:40:24.361Z

resolved2025-06-03T15:40:24.345Z

This incident has been resolved.

identified2025-06-03T15:30:25.911Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000 PH_UBP: above 50001 Other banks and Ewallets: 1-50000

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-03T15:30:16.784Z

resolved2025-06-03T15:30:16.767Z

This incident has been resolved.

identified2025-06-03T15:20:26.561Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-03T12:58:03.543Z

resolved2025-06-03T12:58:03.528Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-03T12:19:02.738Z

Report: "Payouts Disruption in Philippines"

Last update 2025-06-03T12:50:28.063Z

resolved2025-06-03T12:50:28.047Z

This incident has been resolved.

identified2025-06-03T12:40:37.290Z

Report: "EWALLET SHOPEEPAY Philippines Disruption"

Last update 2025-06-03T10:39:00.000Z

Resolved2025-06-03T10:39:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-03T10:38:00.000Z

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.- Impact: callback latency is high within the last 15 minutes with latency up to 30.644s- First triggered at: 2025-06-03 11:36:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "EWALLET PAYMAYA Philippines Disruption"

Last update 2025-06-03T05:05:00.000Z

Resolved2025-06-03T05:05:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-03T04:39:00.000Z

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end.Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.- Over 12.40% of requests in the last 15 minutes have been affected- First triggered at: 2025-06-03 05:36:19+08:00We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Retry transactions for which a 503 error is received.- Reconciliation of the status of transactions after the incident will not be required.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "EWALLET SHOPEEPAY Philippines Disruption"

Last update 2025-06-03T03:39:33.573Z

resolved2025-06-03T03:39:33.560Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-03T03:38:34.725Z

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 15 minutes with latency up to 30.644s - First triggered at: 2025-06-03 11:36:29+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Jun 2, 2025

Report: "EWALLET PAYMAYA Philippines Disruption"

Last update 2025-06-02T22:05:23.614Z

resolved2025-06-02T22:05:23.600Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-02T21:39:22.630Z

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 12.40% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-03 05:36:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-06-02T17:17:03.781Z

resolved2025-06-02T17:17:03.765Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-02T17:02:01.777Z

Report: "Payouts Disruption in Philippines"

Last update 2025-06-02T16:50:16.036Z

resolved2025-06-02T16:50:16.015Z

This incident has been resolved.

identified2025-06-02T16:40:15.032Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_MET: 1-50000

Report: "Payouts Disruption in Indonesia"

Last update 2025-06-02T03:10:20.994Z

resolved2025-06-02T03:10:20.977Z

This incident has been resolved.

identified2025-06-02T02:30:25.480Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BNI: 1-9999, above 100000001

Report: "VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption"

Last update 2025-06-02T03:03:00.000Z

Resolved2025-06-02T03:03:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-02T03:00:00.000Z

Dear Valued Customers,We have detected issues with VIRTUAL_ACCOUNT MANDIRI payment due to disruption on our partner's end.Impact: - The created virtual accounts cannot be paid- The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Advise your payers to use other payment channels Sorry for the inconvenience caused.Sincerely,Xendit customer service

Jun 1, 2025

Report: "EWALLET PAYMAYA Philippines Disruption"

Last update 2025-06-01T21:59:23.348Z

resolved2025-06-01T21:59:23.331Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-01T21:48:24.355Z

Dear Valued Customers, We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 12.20% of requests in the last 15 minutes have been affected - First triggered at: 2025-06-02 05:41:19+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption"

Last update 2025-06-01T20:03:58.908Z

resolved2025-06-01T20:03:58.891Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-01T20:00:57.746Z

Report: "VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption"

Last update 2025-06-01T19:03:58.678Z

resolved2025-06-01T19:03:58.663Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-01T17:48:57.742Z

Report: "DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-01T14:17:00.000Z

Resolved2025-06-01T14:17:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-01T13:32:00.000Z

Dear Valued Customers,We have detected issues with DIRECT_DEBIT BDO_ONLINE_BANKING payments due to disruption on our partner's end.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "DIRECT_DEBIT BDO_ONLINE_BANKING Philippines Disruption"

Last update 2025-06-01T07:17:29.900Z

resolved2025-06-01T07:17:29.885Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-06-01T06:32:56.276Z

Report: "EWALLET TRUEMONEY Thailand Disruption"

Last update 2025-06-01T04:05:00.000Z

Resolved2025-06-01T04:05:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-06-01T04:04:00.000Z

Dear Valued Customers, We have detected issues with TRUEMONEY EWALLET payments due to a disruption on our partner's end.Impact: - We are seeing issues with completion of payments on TRUEMONEY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.- Market: Thailand- Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.Sorry for the inconvenience caused.Sincerely,Xendit customer service

May 31, 2025

Report: "Payouts Disruption in Indonesia"

Last update 2025-05-31T23:30:21.381Z

resolved2025-05-31T23:30:21.362Z

This incident has been resolved.

identified2025-05-31T22:30:20.209Z

Report: "EWALLET TRUEMONEY Thailand Disruption"

Last update 2025-05-31T21:05:51.797Z

resolved2025-05-31T21:05:51.779Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T21:04:51.612Z

Report: "EWALLET GCASH Philippines Disruption"

Last update 2025-05-31T20:54:00.000Z

Resolved2025-05-31T20:54:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-31T20:53:00.000Z

Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end.Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.- Impact: callback latency is high within the last 10 minutes with latency up to 21.414s- First triggered at: 2025-05-31 21:51:32+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-05-31T17:33:02.094Z

resolved2025-05-31T17:33:02.076Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T17:18:01.748Z

Report: "EWALLET GCASH Philippines Disruption"

Last update 2025-05-31T13:54:36.188Z

resolved2025-05-31T13:54:36.173Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T13:53:36.440Z

Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 21.414s - First triggered at: 2025-05-31 21:51:32+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET GCASH Philippines Disruption"

Last update 2025-05-31T13:52:36.416Z

resolved2025-05-31T13:52:36.393Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T13:51:37.182Z

Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 20.28s - First triggered at: 2025-05-31 21:49:32+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET GCASH Philippines Disruption"

Last update 2025-05-31T13:49:36.675Z

resolved2025-05-31T13:49:36.658Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T12:24:35.884Z

Dear Valued Customers, We have detected issues with GCASH EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on GCASH - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 20.129s - First triggered at: 2025-05-31 20:22:32+08:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET SHOPEEPAY Indonesia Disruption"

Last update 2025-05-31T11:39:00.000Z

Resolved2025-05-31T11:39:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-31T11:29:00.000Z

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.- Impact: callback latency is high within the last 10 minutes with latency up to 34.03s- First triggered at: 2025-05-31 11:27:33+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "VIRTUAL_ACCOUNT BRI Indonesia Disruption"

Last update 2025-05-31T11:15:00.000Z

Resolved2025-05-31T11:15:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-31T10:20:00.000Z

Dear Valued Customers,We have detected issues with VIRTUAL_ACCOUNT BRI payment due to disruption on our partner's end.Impact: - The created virtual accounts cannot be paid- The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Advise your payers to use other payment channels Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "VIRTUAL_ACCOUNT PERMATA Indonesia Disruption"

Last update 2025-05-31T11:10:00.000Z

Resolved2025-05-31T11:10:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-31T10:39:00.000Z

Dear Valued Customers,We have detected issues with VIRTUAL_ACCOUNT PERMATA payment due to disruption on our partner's end.Impact: - The created virtual accounts cannot be paid- The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Advise your payers to use other payment channels Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "QR_CODE XENDIT Indonesia Disruption"

Last update 2025-05-31T11:02:00.000Z

Resolved2025-05-31T11:02:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-31T10:22:00.000Z

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end.Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.- Market: Indonesia- Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "VIRTUAL_ACCOUNT BNI Indonesia Disruption"

Last update 2025-05-31T11:01:00.000Z

Resolved2025-05-31T11:01:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-31T10:19:00.000Z

Dear Valued Customers,We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end.Impact: - The created virtual accounts cannot be paid- The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Advise your payers to use other payment channels Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-05-31T10:59:00.000Z

Resolved2025-05-31T10:59:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-31T10:29:00.000Z

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end.Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion.- Market: Indonesia- Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "VIRTUAL_ACCOUNT BCA Indonesia Disruption"

Last update 2025-05-31T10:58:00.000Z

Resolved2025-05-31T10:58:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-31T10:25:00.000Z

Dear Valued Customers,We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end.Impact: - The created virtual accounts cannot be paid- The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Advise your payers to use other payment channels Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "EWALLET SHOPEEPAY Indonesia Disruption"

Last update 2025-05-31T04:39:37.481Z

resolved2025-05-31T04:39:37.468Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T04:29:38.025Z

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 34.03s - First triggered at: 2025-05-31 11:27:33+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET SHOPEEPAY Indonesia Disruption"

Last update 2025-05-31T04:27:37.422Z

resolved2025-05-31T04:27:37.408Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T04:14:38.196Z

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 45.24s - First triggered at: 2025-05-31 11:12:33+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "VIRTUAL_ACCOUNT BRI Indonesia Disruption"

Last update 2025-05-31T04:15:55.337Z

resolved2025-05-31T04:15:55.322Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:20:57.071Z

Report: "EWALLET SHOPEEPAY Indonesia Disruption"

Last update 2025-05-31T04:11:37.826Z

resolved2025-05-31T04:11:37.807Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:59:39.098Z

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 55.972s - First triggered at: 2025-05-31 10:57:33+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "VIRTUAL_ACCOUNT PERMATA Indonesia Disruption"

Last update 2025-05-31T04:10:37.938Z

resolved2025-05-31T04:10:37.920Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:39:38.617Z

Report: "QR_CODE XENDIT Indonesia Disruption"

Last update 2025-05-31T04:02:35.893Z

resolved2025-05-31T04:02:35.876Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:22:35.079Z

Dear Valued Customers, We have detected issues with XENDIT QR_CODE payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on XENDIT - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "VIRTUAL_ACCOUNT BNI Indonesia Disruption"

Last update 2025-05-31T04:01:19.420Z

resolved2025-05-31T04:01:19.402Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:19:21.081Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BNI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-05-31T03:59:53.753Z

resolved2025-05-31T03:59:53.737Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:29:53.134Z

Report: "VIRTUAL_ACCOUNT BCA Indonesia Disruption"

Last update 2025-05-31T03:58:56.126Z

resolved2025-05-31T03:58:56.112Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:25:56.186Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BCA payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT BPI Philippines Disruption"

Last update 2025-05-31T03:34:00.000Z

Resolved2025-05-31T03:34:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-31T03:27:00.000Z

Dear Valued Customers,We have detected issues with DIRECT_DEBIT BPI payments due to disruption on our partner's end.Impact: - We are seeing issues with completion of payments.We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Customers may use other payment methods in the meantime.- It is recommended to wait for the channel to stabilize before retrying the transaction.- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption"

Last update 2025-05-31T03:33:44.975Z

resolved2025-05-31T03:33:44.958Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:18:44.685Z

Report: "EWALLET SHOPEEPAY Indonesia Disruption"

Last update 2025-05-31T03:27:54.172Z

resolved2025-05-31T03:27:54.153Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:20:54.672Z

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on SHOPEEPAY - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Market: Indonesia - Impact: successful payment rate dropped below normal threshold We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "EWALLET DANA Indonesia Disruption"

Last update 2025-05-31T03:26:32.084Z

resolved2025-05-31T03:26:32.065Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:15:32.648Z

Dear Valued Customers, We have detected issues with DANA EWALLET payments due to a disruption on our partner's end. Impact: - We are seeing issues with completion of payments on DANA - Merchants will be able to initiate transactions successfully, but are likely to receive delayed callbacks for payment completion. - Impact: callback latency is high within the last 10 minutes with latency up to 26.793s - First triggered at: 2025-05-31 10:13:28+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue. - Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "PAYLATER KREDIVO Indonesia Disruption"

Last update 2025-05-31T03:21:15.682Z

resolved2025-05-31T03:21:15.666Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-31T03:18:16.612Z

Dear Valued Customers, We have detected issues with KREDIVO PAYLATER payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "Payouts Disruption in Indonesia"

Last update 2025-05-31T02:50:18.726Z

resolved2025-05-31T02:50:18.711Z

This incident has been resolved.

identified2025-05-31T01:00:43.001Z

identified2025-05-31T00:40:23.181Z

Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to IDR destinations with amount 1-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

May 30, 2025

Report: "QR_CODE LINKAJA Indonesia Disruption"

Last update 2025-05-30T21:47:53.595Z

resolved2025-05-30T21:47:53.578Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-30T21:32:54.345Z

Dear Valued Customers, We have detected issues with LINKAJA QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: Indonesia - Over 0.25% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "DIRECT_DEBIT BPI Philippines Disruption"

Last update 2025-05-30T20:34:49.511Z

resolved2025-05-30T20:34:49.492Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-30T20:27:52.992Z

Report: "VIRTUAL_ACCOUNT BSI Indonesia Disruption"

Last update 2025-05-30T19:10:00.000Z

Resolved2025-05-30T19:10:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-30T19:04:00.000Z

Dear Valued Customers,We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end.Impact: - The created virtual accounts cannot be paid- The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Advise your payers to use other payment channels Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "DIRECT_DEBIT UBP Philippines Disruption"

Last update 2025-05-30T17:32:01.855Z

resolved2025-05-30T17:32:01.836Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-30T17:17:01.924Z

Report: "PAYLATER AKULAKU Indonesia Disruption"

Last update 2025-05-30T16:30:00.000Z

Resolved2025-05-30T16:30:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-30T16:25:00.000Z

Dear Valued Customers, We have detected issues with AKULAKU PAYLATER payments due to a disruption on our partner's end.Impact: - Intermittent timeouts on PAYLATER for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.- - We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:- Retry transactions for which a 503 error is received.- Reconciliation of the status of transactions after the incident will not be required.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "DIRECT_DEBIT RCBC Philippines Disruption"

Last update 2025-05-30T16:20:00.000Z

Resolved2025-05-30T16:20:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-30T16:07:00.000Z

Dear Valued Customers,We have detected issues with DIRECT_DEBIT RCBC payments due to disruption on our partner's end.Impact: - We are seeing issues with completion of payments.We are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Customers may use other payment methods in the meantime.- It is recommended to wait for the channel to stabilize before retrying the transaction.- If a customer encounters any failed transactions but were debited, a reversal will be processed within the next 5 business days.Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "Payouts Disruption in Indonesia"

Last update 2025-05-30T15:30:13.840Z

resolved2025-05-30T15:30:13.823Z

This incident has been resolved.

identified2025-05-30T15:20:17.871Z

Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 250000001-500000000

Report: "VIRTUAL_ACCOUNT BJB Indonesia Disruption"

Last update 2025-05-30T14:53:00.000Z

Resolved2025-05-30T14:53:00.000Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

Identified2025-05-30T14:45:00.000Z

Dear Valued Customers,We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end.Impact: - New virtual accounts cannot be createdWe are investigating and will keep this page updated as we hear news from our partner.In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:- Advise your payers to use other payment channels Sorry for the inconvenience caused.Sincerely,Xendit customer service

Report: "VIRTUAL_ACCOUNT BSI Indonesia Disruption"

Last update 2025-05-30T12:10:46.938Z

resolved2025-05-30T12:10:46.922Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-30T12:04:46.474Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

Report: "VIRTUAL_ACCOUNT BSI Indonesia Disruption"

Last update 2025-05-30T11:03:04.559Z

resolved2025-05-30T11:03:04.545Z

Dear Customers, This incident has been resolved. Sincerely, Xendit customer service

identified2025-05-30T10:44:47.125Z

Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BSI payment due to disruption on our partner's end. Impact: - The created virtual accounts cannot be paid - The successful virtual accounts payment will take longer to process We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service

May 29, 2025

Report: "Scheduled Maintenance for BANK_TRANSFER Virtual Account"

Last update 2025-05-29T23:00:00.000Z

Completed2025-05-29T23:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-29T21:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-27T15:59:00.000Z

Dear Customers, please be informed that one of our VIRTUAL_ACCOUNT partners will be performing maintenance to serve you better.Channel Code: BANK_TRANSFERStart Date: Thu May 29 2025 22:30:00 GMT+0800End Date: Fri May 30 2025 00:00:00 GMT+0800Impact: Payments using this channel may be disrupted

Report: "Scheduled Maintenance for INSTAPAY_ONLINE_BANKING Direct Debit"

Last update 2025-05-29T23:00:00.000Z

Completed2025-05-29T23:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-29T21:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-27T15:59:00.000Z

Dear Customers, please be informed that one of our DIRECT_DEBIT partners will be performing maintenance to serve you better.Channel Code: INSTAPAY_ONLINE_BANKINGStart Date: Thu May 29 2025 22:30:00 GMT+0800End Date: Fri May 30 2025 00:00:00 GMT+0800Impact: Payments using this channel may be disrupted

May 15, 2025

Report: "Disbursement to Alipay Philippines (PH_APY) unavailable"

Last update 2025-05-15T16:14:00.000Z

Monitoring2025-05-15T16:14:00.000Z

We received notification that Alipay Philippines (PH_APY) has disabled receiving transfers on Instapay. This means disbursement to PH_APY will fail.We will update once they have re-enabled instapay