Is WorkRamp Down Right Now? Check if there is a current outage ongoing.

Our marketing host Kinsta is currently experiencing site issues which leads to an error page on workramp.com. All WorkRamp services are currently functional and you can find the login page at app.workramp.com/login or through your company domain.

Admins receiving a "Sorry, an error occurred" message when working in the Admin console.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are experiencing degraded performances in the employee learning cloud which is leading an error when publishing Guides.

This incident has been resolved.

The site is up and running and we are monitoring the results.

We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

This incident has been resolved.

We have now deployed a fix and are monitoring the results.

Our backend team is working on resolving the intermittent error. We expect full platform stability soon.

We are aware of an issue with our platform intermittently producing a generic errors.

This incident has been resolved.

The platform is back up and running, however our team is still monitoring the stability of the platform's performance.

Our team has identified a possible cause for the outage and are working on a solution.

We're currently experiencing a service outage on our Employee and Customer Learning Cloud. Our team is actively working on investigating the issue.

Our team has identified that there is a service outage on our Employee and Customer Learning Cloud.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

A solution has been put in place and the platform is functioning stably.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.

Our team has restored platform functions and are monitoring the backend impact.

There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

The error is now resolved and all systems are functional.

WorkRamp pages are loading again but we are still identifying the cause of the original error.

Users are currently seeing a generic "Sorry, an error occurred." message when trying to access any WorkRamp pages.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

There is a backup of backend processes causing a delay in certain actions in the platform.

Due to a backup of some platform processes, some functions, such as Guide publishing or emails being sent out from the platform, are seeing delays from 30 minutes to 1 hour.

This incident has been resolved.

SCORM modules are loading normally again. We are monitoring this to confirm it is no longer an issue.

The service provider we use to manage our SCORM modules, SCORM Cloud, is experiencing some technical difficulties. This causes users to see a blank page when navigating into a SCORM module.

This incident has been resolved.

A fix for this has been implemented and we are monitoring the results.

Our backend team has identified the issue and are working on a fix for this.

Some emails, such as report CSVs, assignment emails, password reset emails, aren't being sent out from the platform.

Platform loading issues, which may cause a browser timeout error. This was roughly a 10 minute outage.

Fix is confirmed and stable.

A fix for this has been released.

Our team has identified a fix and are working on getting the fix ready.

Some Admins are seeing a "Sorry, an error occurred" message when in the Admin console.

Due to Wordpress maintenance, the http://www.workramp.com/ and http://blog.workramp.com/ pages were down for 2-3 minutes but was restored once the maintenance was completed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified a fix is being implemented.

We are aware that some customers are unable to generate a report in the Report Builder. Our team is currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our backend team is actively working on resolving this error.

We are continuing to investigate this issue.

Users are currently seeing a "Sorry, an error occurred." error message when using the WorkRamp platform. Our backend team is currently investigating this issue.

SCORM has resolved the issue and training courses associated with a SCORM should now be operational.

A fix has been implemented

Courses that have a SCORM associated are currently giving out an error page. The SCORM team is currently investigating the issue.

SCORM is currently investigating the issue.

We received reports of intermittent site access on our External platform around 12:34pm PT. Our engineering team was able to identify the issue and implement a fix. Access was fully restored by 1:27pm PT.

This incident has been resolved.

per SCORM Cloud: A fix has been implemented and we are monitoring the results.

per SCORM Cloud: The issue has been identified and a fix is being implemented.

SCORM Cloud, our third party service provider that manages our SCORM modules has notified us of a new incident: We're experiencing performance issues that are resulting in slow response times and are actively looking into the issue.

Application down for some users due to regional outage caused by Amazon Web Services

The issue has been resolved, thanks for your understanding and apologies for the inconvenience.

We are targeting to be back online shortly, about 15 minutes at our best estimate at the moment.

The site is currently not accessible due to a back-end update being made. We are currently rolling-back the update and the site should be back online shortly.

Backup of backend processes causing a delay in certain actions in the platform.

This incident has been resolved.

A fix has been implemented by SCORM Cloud and we are monitoring the results.

Some users are experiencing performance issues with SCORM modules that are resulting in slow response times and/or latency errors. Our third-party service provider SCORM Cloud is actively looking into the issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

We have now fixed the issue. Systems are back to normal.

We have identified an issue with uploaded images that are not showing within the application. We have also found a related issue with text fields not saving. We have identified the problem and are currently deploying a fix very soon.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

There is a select group of "jobs" that are backed up on our servers. These are typically move/copy items and we are working on clearing the queue. We will keep you updated on the clearing of this queue, but it should not affect any new items moving forward.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently seeing that Event Session registrations through the Registration page are not functioning correctly.

This incident has been resolved.

Intercom is currently experiencing elevated issues and increased latency with their platform which is effecting our ability to respond to messages through the chat widget on our platform. For immediate assistance, please email support@workramp.com.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Application is now back up and running.

We are currently experiencing temporary connectivity issues with the application. Our team is already investigating and working on getting the application back up and running.

SCORM Cloud Update: A fix for this incident has been deployed.

SCORM Cloud Update: The issue has been identified and a fix is being implemented. In the meantime, we have a workaround and we're monitoring the system.

SCORM Cloud Engineers are investigating unexpected high request latency.

Issue has been fixed for Google. This was a global outage affecting all sites Google was installed on.

Monitoring Google's progress.

The ability to sign in to accounts via Google is down. This is a Google issue that is affecting all sites, globally. We are monitoring the situation and will provide an update once available.

We should be back online now. Sorry for inconvenience, this was a misconfiguration issue on a recent deployment.

The site is currently experiencing outages after a recent deployment. We are currently investigating.

Server responses should be back to normal now. Please email support@workramp.com if you have any other issues.

We are seeing slowness in our application on certain requests. We are currently investigating

This incident has been resolved.

We are continuing to investigate this issue.

We are seeing reports of slowness when loading certain pages. We are currently investigating

This incident has been resolved.

We have resolved this issue now. Thanks for your patience!

We are having intermittent problems with loading files across app.workramp.com. We will keep you updated as we investigate the issue

Zoom has identified and resolved the issue impacting joining and starting meetings. The Zoom integration should be back to full functionality.

Zoom is currently experiencing an outage and is being actively investigated. We will provide another update once the issue has been resolved. For the latest information, please visit https://status.zoom.us/

The majority of files have been retrieved. If you still see any issues, please contact support@workramp.com or chat to our team through the chat window. A post mortem will be available once ready. Thanks for your patience.

We are through restoring most files except for files listed within guides. We are making progress on the last set of files there and will provide an update once closer to complete.

The script is currently still running and some files are being restored, with others in the queue. We will continue to provide updates. We will also provide a more detailed post mortem after the issue is resolved.

We have deployed a script to fix the files that are not downloadable at the moment. We expect a turnaround of these files to be 2-3 hours. If you have a specific enterprise that you need this expedited for, please email support@workramp.com

We have identified the file issue with the help of the AWS team. Currently, the issue is affecting files related to: -Logos/custom backgrounds -Images that were directly uploaded to WorkRamp -Files that need to directly downloaded (files will still preview) We are currently working on a fix and will update soon.

For existing files, we are experiencing intermittent file retrieval issues with Amazon S3. Our team is currently investigating and trying to resolve.

We have resolved the intermittent permission issues with admins/editors. This was related to a fix we made previously in the day. Thanks for your patience and contact support@workramp.com if you have any other issues.

We are seeing reports of intermittent permission issues for admins & editors for specific functions. Our engineers are currently investigating.

We have resolved the issue after about 4 minutes of downtime. We apologize for the inconvenience and please contact support@workramp.com if you are seeing any other issues.

The issue has been identified and a fix is being implemented.

We had a few reports of intermittent site access for several minutes. We found that one of our load balancers was having issues, but after a reboot, systems have returned to normal.

File previewing has been resolved by our 3rd party provider (Box). All previews should be operational by this point.

We are currently experiencing an issue with our file previewing service, provided by Box. We are actively troubleshooting with them and the status of their View API can be found here: https://status.box.com/

We experienced a few minutes of downtime due to a fix we were deploying. All systems should now be stable.

Our email provider, SendGrid, experienced a system wide outage. This affected all transactional emails on the WorkRamp service until their service was restored. We escalated to appropriate contacts at SendGrid to notify them of the issues.