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Historical record of incidents for Workato US

Report: "API Platform Performance Degradation"

Last update
resolved

On July 3, 2025, between approximately 02:57 AM - 03:02 AM UTC, the Workato API platform experienced a performance degradation. Customers may have observed APIM requests returning 503 or 401 errors. The issue has since been mitigated. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Report: "Delays in Job Status Updates and Email Alerts"

Last update
resolved

On June 23, 2025, between approximately 6:22 PM to 7:34 PM PDT, the Workato platform experienced a performance degradation. Customers may have observed delays in job error email notifications, updates in the job status count and in the task count displayed on the dashboard. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Report: "Workato FileStorage Degradation"

Last update
resolved

On June 23, 2025, between approximately 1:24 and 1:29 PM UTC, Workato FileStorage experienced a performance degradation. Customers using Workato FileStorage or actions that rely on the service, such as SQL Transformation, may have failed with the error message "Internal Error" or "An unexpected error has occurred", leading to job failures. Customers may repeat any failed jobs as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.

Report: "Job Creation Delays"

Last update
resolved

The Workato platform experienced performance degradation between 3:17 PM and 3:20 PM UTC. Recipes with polling triggers may have experienced job creation delays. A job delayed by the performance degradation will be processed during the recipe's next configured poll without any intervention. The delay is subject to the poll interval selected in the trigger configuration. For recipes that use triggers from connectors apart from "Scheduler by Workato", customers may use the "Check for jobs now" button instead of waiting for the next poll.

Report: "Services degradation"

Last update
resolved

On May 26, 2025, between approximately 06:34 AM and 06:56 AM PDT, the Workato platform experienced a degradation in its job processing service. Customers may have observed job failures, job processing delays, or timeout errors in the API Platform. Trigger events are still stored, and users may repeat a job if necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Report: "Workato AssistIQ Widget Unavailable"

Last update
identified

Workato's AssistIQ widget is currently unavailable due to an issue with our external service provider. We are continuing to monitor the issue and will provide updates as soon as they are available.

Report: "NetSuite new/updated object batch trigger errors"

Last update
identified

We have identified an issue affecting the NetSuite new/updated object batch trigger. As a result, some customers may encounter trigger errors in their recipes. Our team is actively working on remediation, and we will share further updates as soon as possible.

Report: "Webhook Processing Delays"

Last update
resolved

After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays with webhook processing. If you continue to experience any issues, please contact Workato Support at support.workato.com

monitoring

We have taken steps to remediate the performance degradation and are seeing improvement. We are continuing to monitor the issue.

investigating

We are currently investigating an issue affecting Workato's webhook gateway. Customers may experience delays processing webhook events. We will provide additional information as soon as it becomes available.

Report: "Webhook Processing Delays"

Last update
Resolved

After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays with webhook processing. If you continue to experience any issues, please contact Workato Support at support.workato.com

Monitoring

We have taken steps to remediate the performance degradation and are seeing improvement. We are continuing to monitor the issue.

Investigating

We are currently investigating an issue affecting Workato's webhook gateway. Customers may experience delays processing webhook events. We will provide additional information as soon as it becomes available.

Report: "Web UI Errors"

Last update
resolved

After further monitoring, this issue is considered resolved. Users should no longer encounter any issues in the Web UI. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has released a fix and is seeing improvement. We are continuing to monitor for any additional impact.

identified

We are continuing to work on a fix for the issue and will share updates as soon as we have them.

identified

We have identified the underlying cause of the issue and are working to remediate it. We will provide more updates shortly.

investigating

We are currently investigating an issue with viewing connections and folders in the Web UI. We do not believe any other components are affected by the issue. We will continue to share additional information as soon as it is available.

Report: "Snowflake Connector Errors"

Last update
resolved

The issue has been resolved, and customers should no longer experience errors in Snowflake actions or triggers. Customers may restart any recipe that stopped due to 60 consecutive trigger errors, or repeat any failed jobs as required. Please contact Workato support at support.workato.com if you continue to experience any issues or have any questions about this event.

identified

We have identified the underlying cause of the issue and are working to take remediating steps. We will provide more updates shortly.

investigating

We are currently investigating an issue with Snowflake connections. Customers may be experiencing errors with Snowflake actions and triggers. We will share additional information as soon as it is available.

Report: "Documentation External Service Provider Degradation"

Last update
resolved

The issue with Workato's documentation has been resolved after a fix from our external service provider. Users may need to clear their browser cache and cookies for docs.workato.com. If you continue to experience issues, please contact Workato Support at support.workato.com.

identified

We have identified an issue with our documentation (docs.workato.com). Customers may be unable to interact with certain page elements, such as the search bar. We are working with our external service provider to resolve the issue and will post additional information as soon as it is available.

Report: "Failed jobs due to "Internal error""

Last update
resolved

After further monitoring, this incident is now considered resolved. Any jobs that failed due to an 'internal error' may be repeated as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

identified

We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.

investigating

We are currently investigating an incident affecting our platform. We will provide additional information on all affected components as soon as it becomes available.

Report: "Failed jobs due to "Internal error""

Last update
resolved

On April 6th, 2025, between approximately 3:39 AM and 3:41 AM UTC, the Workato platform experienced degradation in job processing. During this time interval, customers may have observed job failures with internal errors. The issue has been resolved, and the Workato platform has been restored to full functionality. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support at https://support.workato.com or your assigned CSM if you have any questions or require assistance regarding this incident.

Report: "Encryption Service Errors"

Last update
resolved

After further monitoring, this issue is now considered resolved. Customers may have experienced connections showing a "Connection Lost" message, leading to job failures. Affected connections may need to be re-established, and any failed jobs may be re-run as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor for any additional impact.

investigating

Users may experience Internal Server Errors with UI operations such as creating and deleting recipes or connections. Customers may experience job failures or delays in job creation. We are continuing to investigate and will provide additional information as soon as it is available.

investigating

We are currently investigating an issue affecting our encryption service. We will provide additional information on all affected components as soon as it becomes available.

Report: "Amazon S3 Connector errors"

Last update
resolved

After further monitoring, this incident is now considered resolved. Customers with affected AWS S3 connections should no longer experience "Connection Lost" errors in the UI, and jobs should now be processed as expected. Any failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to restore the affected connections. We are continuing to monitor the issue.

identified

We are continuing to work on restoring affected connections. Customers may also reconnect their connection manually if required. Customers may repeat any failed jobs once the connection has been reconnected. We sincerely apologize for any inconvenience caused.

identified

We have identified the issue that is causing errors in the Amazon S3 connector and are actively working to resolve it. Customers experiencing these errors may need to reconnect their Amazon S3 connections, even if the Connection page UI shows no issues. Customers may need to repeat the failed jobs once the connection has been reconnected. We sincerely apologize for any inconvenience caused.

investigating

Customers may experience job failures in recipes using the Amazon S3 connector. We are continuing to investigate and will provide additional information as soon as it is available.

investigating

We are currently investigating an incident affecting our Amazon S3 connector. We will provide additional information on all affected components as soon as it becomes available.

Report: "Database Connector Performance Degradation"

Last update
resolved

After further monitoring, this incident is now considered resolved. Database connector performance has been restored, and long-running database actions should now execute as expected. Any jobs that experienced performance degradation should be completed successfully. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

We have taken steps to remediate the issue and are seeing improvement. We are continuing to monitor for any additional impact.

identified

We have identified the underlying cause of the performance degradation and are working to take remediating steps.

investigating

We are currently investigating a performance degradation affecting database connectors, such as Microsoft SQL Server or Snowflake, using a cloud connection. Connections to databases using an OPA are not affected. Actions may take longer than normal to execute. We will continue to investigate and provide additional information as soon as it is available.

Report: "Workato FileStorage Degradation"

Last update
resolved

On March 7, 2025, between approximately 6:24AM and 7:19AM PST, Workato FileStorage experienced a performance degradation. Customers using actions that rely on Workato FileStorage, such as Workflow Apps or SQL Transformation, may have failed with the error message "Internal Error" or "An unexpected error has occurred", leading to job failures. APIM requests may have failed with 5xx errors. Customers may repeat any failed jobs as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.

Report: "Environment switching problem"

Last update
resolved

The incident has been resolved. Customers with Automation HQ should now be able to use the environment switcher. Customers with connections using AWS IAM roles to authenticate with AWS services such as AWS S3 or AWS Lambda may have experienced jobs failing with the error message "Internal Error". Connections using AWS Secrets Manager may have experienced job failures with the error message "Couldn't find FederatedAccount without an ID". These errors may have been observed in both API Platform and non-API Platform recipes. Customers may also have observed delays in creating jobs with polling triggers, while jobs for recipes with real-time triggers may either be missing or delayed. Customers may also have experienced connections being disconnected after several errors. Customers may now repeat any failed jobs as required. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

identified

We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.

investigating

Customers may clear their cookies for app.workato.com to access the Workato platform but will continue to be unable to switch environments. We are continuing to investigate the issue.

investigating

The issue is affecting Automation HQ customers' ability to switch between environments. We are continuing to investigate.

investigating

We are currently investigating an incident affecting our platform. We will provide additional information on all affected components as soon as it becomes available.

Report: "Workato webhook latency"

Last update
resolved

After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com

monitoring

Workato customers using webhooks in their recipes may have experienced delays in platform responses today between 03:25 PM and 04:00 PM UTC. Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

Report: "Event Streams Errors"

Last update
resolved

After further monitoring, the issue is now considered resolved. Customers should no longer experience trigger errors with recipes using Event Stream triggers. Recipes previously stopped due to 60 consecutive trigger errors may need to be cloned and restarted. If you continue to experience any issues or require further assistance, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the issue and is seeing improvement. Customers with recipes that use Event Streams triggers may be required to clone and restart their recipes if they have stopped after 60 consecutive trigger errors. We are continuing to monitor the issue.

investigating

We are continuing to investigate and will provide additional information as soon as it is available.

investigating

We are currently investigating an issue affecting Event Streams. Recipes with Event Streams' New Message trigger or New Batch of Messages trigger may be experiencing errors. We will provide additional information as soon as it becomes available.

Report: "Performance Degradation"

Last update
resolved

After further monitoring, this issue is now considered resolved. Customers should be able to create and edit recipes on the Workato platform. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the issue. Customers should now be able to create new recipes and save changes to any existing recipes. We are continuing to monitor for any additional impact.

identified

We have identified the underlying cause of the issue and we are working to take remediating steps. Customers may be unable to create recipes or update existing ones. We will provide additional information as soon as it is available.

investigating

We are currently investigating an issue with the Workato platform UI. We will provide additional information as soon as it becomes available.

Report: "Webhook Processing Delays"

Last update
resolved

On January 24th, 2024, between approximately 09:09 AM and 09:34 PM PST, the Workato platform experienced a degradation in webhook processing. Customers may have observed delays in job processing for recipes that use real-time triggers, while recipes using Workbot for Slack triggers may have experienced an "Expired Trigger ID" error message in recipe actions. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Report: "API Proxy 401 errors"

Last update
resolved

On January 16th, 2024, between approximately 10:30 AM and 08:48 PM UTC, Workato's API Platform experienced a degradation in the API Proxy service. Customers may have observed API Proxy endpoints failing with 401 errors. Request failures were also not displayed in API Platform logs. The issue has been resolved, and customers may repeat API requests as needed. However, requests that failed during the incident will not be displayed retroactively in API Platform logs. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Report: "Salesforce Connection Lost Errors"

Last update
resolved

On December 12th, 2024, Salesforce updated its domain URL format for several types of instances in both production and sandbox organizations. As a result, Salesforce connections in Workato may display a "Connection Lost" message, resulting in job processing failures or errors when building a recipe. Customers may be required to reconnect their Salesforce connection and update the "Organization/community custom domain URL" setting if used in the connection to reflect the updated domain URL for their Salesforce instance. Any failed jobs may be repeated as required and recipe builder functionality for Salesforce actions will be restored on reconnecting. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Report: "Data Tables inaccessibility"

Last update
resolved

After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com

monitoring

Some customers had experienced issues with the Workflow Apps feature, specifically with Data Tables. It was not possible to open Data Tables tab in Workato UI. Recipes relying on Data Table lines also experienced trigger delays. Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

Report: "Event Streams Service Degradation"

Last update
resolved

On December 11th, 2024, between approximately 06:17 PM and 06:43 PM UTC, the Workato platform experienced a degradation in the Event Streams service. Customers may have observed Event Streams publish actions failing with an error message of "An unexpected error has occurred," leading to job failures. Recipes with an Event Streams trigger may have experienced delays in triggering new jobs, while API recipe endpoints using Event Stream actions may have responded with a 500 status code. Clients utilizing the Event Streams API may have experienced 5xx errors when attempting to publish or consume from Event Stream topics. The issue has been resolved, and customers may repeat failed jobs or API requests as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Report: "Salesforce API incident"

Last update
resolved

This incident has been resolved.

monitoring

We are seeing improvements and will continue to monitor the issue.

monitoring

We are currently monitoring an incident with the Salesforce API (https://status.salesforce.com/generalmessages/1476) that is causing failures in job creation from Salesforce platform events. We will provide additional information as soon as it becomes available.

Report: "External chat service degradation"

Last update
resolved

Our service provider has notified us that their service has been restored. Customers should now be able to open chats with Workato Support. Please submit a ticket if you continue to experience issues at https://support.workato.com.

identified

Workato customers may experience issues when interacting with Workato Chat Support. We are currently awaiting updates from our service provider. For urgent issues, please submit a ticket to Workato Support at https://support.workato.com.

Report: "Job Processing Failures"

Last update
resolved

On October 29th, 2024, between approximately 06:49 AM and 07:57 AM PDT, the Workato platform experienced a degradation in its job processing service. Customers may have observed database connector actions failing with an error message of "Internal Error," leading to job failures. The issue has been resolved and customers may repeat failed jobs as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Report: "Webhook Performance Degradation"

Last update
resolved

After further monitoring, this incident is now considered resolved. Webhook processing latency has returned to normal, and customers should no longer experience any delays in processing webhook events. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

investigating

We are currently investigating an incident affecting our platform. We will provide additional information on all affected components as soon as it becomes available.

Report: "Job Processing Failures"

Last update
resolved

On October 17, 2024, between approximately 07:14 AM and 07:30 AM PDT, the Workato platform experienced a degradation in its job processing service. Customers may have observed job failures with the error message "Internal Error." Due to the nature of the failure, the job details page for a failed job will display the message "No data to show." Trigger events are still stored, and users may repeat a job if necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Report: "External chat service incident"

Last update
resolved

After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com

investigating

Workato customers may experience issues when sending messages through our external chat service. We are currently investigating the cause.

Report: "Encryption Service Errors"

Last update
resolved

On October 3, 2024, between approximately 07:02 AM and 07:10 AM (UTC), the Workato platform experienced an issue with its data encryption service. Customers may have observed job failures with the error message "Internal Error." Due to the nature of the failure, inspecting job details will also not display job failure details and will display the message "No data to show." We can confirm that failed jobs can be repeated. In addition, recipes may have experienced delays in creating jobs. They would instead have generated a job upon receiving the next trigger event, depending on the trigger type and its configuration. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Report: "HTTP connector send request errors"

Last update
resolved

After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

investigating

We are investigating an incident affecting our HTTP connector. Customers might experience "extraneous characters found in request URL" errors when using HTTP send request actions. We will provide additional information as soon as it becomes available.

Report: "Logging Service Degradation"

Last update
resolved

On September 9, 2024, at approximately 12:45 PM (UTC), the Logging Service used by Embedded customers in the Logger by Workato Connector experienced a service degradation. This issue resulted in logs generated by the Logger by Workato step in recipe jobs not being sent to the Workato Logging Service when the "Send to Workato log service" toggle was enabled. The issue was resolved on September 11, 2024, at approximately 10:15 AM (UTC). The Logging Service is now fully operational, and logs are being sent to the Workato Logging Service as expected. At Workato, the performance and reliability of our platform and service are our top priorities, and we apologize for any inconvenience this may have caused. Please contact Support or your assigned CSM if you have any questions or require assistance regarding this incident.

Report: "Webhook Processing Delays"

Last update
resolved

After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

identified

We have identified the underlying cause of the incident and are working to take remediating steps. We will provide more updates shortly.

investigating

We are currently investigating an incident affecting webhook processing. Customers may observe delays in job creation in recipes with real-time triggers. We will provide additional information as soon as it becomes available.

Report: "Workato Website Loading Issue"

Last update
resolved

After further monitoring, this incident is now considered resolved. Customers should now be able to load pages on app.workato.com without any issues.

investigating

We are continuing to investigate the issue affecting the loading of pages on app.workato.com. At this time, our system appears to be healthy and we do not see any issues on our end. The issue may be related to a set of ISPs in the Asia region. We recommend that you check with your ISP to determine if there are any issues on their end. We will provide additional information as soon as it becomes available.

investigating

We are currently investigating an issue affecting the loading of pages on app.workato.com. We will provide additional information as soon as it becomes available.

Report: "Intermittent Page Loading Issue"

Last update
resolved

Support chat is back online and the incident is now considered resolved. The Workato platform has been restored to full functionality. If you continue to experience any issues, please use our Support Portal (https://support.workato.com/en/support/home) to submit a ticket.

investigating

We are experiencing an issue with our third-party chat service, which is being investigated by the service provider. Users may experience their browser tab becoming unresponsive. If you have an urgent concern, please use our Support Portal (https://support.workato.com/en/support/home) to submit a ticket.

Report: "API Platform performance degradation"

Last update
resolved

This incident has been resolved.

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

investigating

We are currently investigating an incident affecting the Workato API Platform. Customers might experience failures in processing API Platform requests. We will provide additional information as soon as it becomes available.

Report: "Microsoft Windows and Crowdstrike Update Issue and Related Outages"

Last update
resolved

We are aware of the Microsoft Windows and Crowdstrike issues and related outages. Workato and the Workato platform are not impacted. However, customer recipes related to Microsoft applications, third-party services directly affected by the outage, or MS Team Workbot may have been impacted. If you have any questions or need technical assistance, please contact your Customer Success Manager or reach out to our Support team at https://support.workato.com Detailed information on Microsoft Windows and Crowdstrike issues and related outages: - https://www.crowdstrike.com/blog/statement-on-falcon-content-update-for-windows-hosts/ - https://azure.status.microsoft/en-us/status

Report: "Workato DNS resolution Issue"

Last update
resolved

After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. We have encountered a domain resolution issue with https://www.workato.com, impacting the Workato API, Workbots, and the configuration of new connections that depend on callbacks using endpoints associated with this domain. If you continue to experience any issues, please contact Workato Support at support.workato.com

investigating

We are currently investigating an incident affecting our platform. We will provide additional information on all affected components as soon as it becomes available.

Report: "Embedded Workato instances not accessible"

Last update
resolved

After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com

identified

We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.

investigating

We are currently investigating an issue affecting Embedded Customers not able to load embedded Workato instances

Report: "Gmail Connector Authorization errors"

Last update
resolved

Our team has taken remediating steps, and this incident is now considered resolved. Recipes using the Gmail connector should no longer throw any authorization errors, while recipes using GMail triggers can now be restarted. However, customers who continue to experience connection issues may need to reconnect their GMail connections. If you continue to experience any issues, please contact Workato Support at support.workato.com.

identified

We are continuing to work on a fix for this issue.

identified

We have identified the underlying cause of the issue affecting our Gmail connector and are working to take remediating steps. Recipes using Gmail triggers will have stopped after 60 consecutive trigger errors and recipes with Gmail connector actions will continue to throw authorization errors. We will provide more updates shortly.

Report: "Community Library Search Issues"

Last update
resolved

After further monitoring, this incident is now considered resolved. Customers should now be able to search for recipes in the Community Library. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has identified the issue and has taken steps to remediate the incident. We are seeing improvement and are continuing to monitor for any additional impact.

investigating

We are currently investigating an issue where users may be unable to search for recipes in the Community Library. We will provide additional information as soon as it becomes available.

Report: "Javascript Connector Errors"

Last update
resolved

After further monitoring, this incident is now considered resolved. Customers should now be able to use the Javascript connector and run jobs successfully. Customers may rerun any failed jobs or take other appropriate remediation steps as required. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor the issue.

investigating

We are continuing to investigate the issue and will provide additional information as soon as it is available.

investigating

We are investigating an issue affecting the Javascript connector. Customers using the connector may observe job failures. We will provide additional information as soon as it is available.

Report: "SFTP connection Issues"

Last update
resolved

After further monitoring, this incident is now considered resolved. Customers should now be able to connect to SAP Concur's SFTP instance and run jobs successfully. Failed jobs may be rerun as required, and any recipes with the SFTP trigger that stopped due to trigger errors must be restarted. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

SAP Concur has reverted the change, and customers should now be able to connect to the SAP Concur SFTP server successfully. We are continuing to monitor for any additional impact.

identified

We are continuing to work on a resolution for the SFTP connection issue. We will provide additional information as soon as it is available.

identified

We are currently working to resolve an issue affecting our customers who are connecting to SAP Concur SFTP servers. These customers are experiencing SFTP connection issues due to SAP Concur's latest security release, introduced yesterday. The SAP Concur release affected an additional part of server communication and changed the host key verification algorithms. Since the release, only two types of algorithms continue to be supported by SAP Concur SFTP servers, and none are currently supported by Workato. This change was not anticipated by Workato since the official AWS docs state that up to 6 algorithms are supported. https://docs.aws.amazon.com/transfer/latest/userguide/security-policies.html#security-policy-transfer-2022-03. We will provide additional information as soon as it becomes available.

Report: "Email delivery service delays"

Last update
resolved

After further monitoring, this incident is now considered resolved. The Email by Workato connector is delivering emails as expected and has cleared the backlog of undelivered emails. Customers may have observed that emails sent from the Workato domain, such as error notifications, team invitations, and password reset emails, were delayed or sent out of order. If you continue to experience any mail delivery issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

investigating

We are currently investigating an issue affecting the delivery of emails sent by the Email by Workato connector. We will provide additional information as soon as it becomes available.

Report: "Job Processing Failures"

Last update
resolved

Certain customers on the Workato platform may have experienced job failures between 10:03 UTC and 15:00 UTC due to an issue with an internal database. A small number of jobs may have failed with an error message of "Internal Error," and the job details page for the failed job will display "No data to show" regardless of the workspace's configured data retention period. Customers may be able to repeat any failed jobs but are advised to inspect any connected applications for changes as jobs may have been partially executed and take appropriate corrective measures. We apologize for any inconvenience caused and are taking remediation steps to prevent this issue in the future. Please contact Workato Support at support.workato.com or your assigned CSM if you require further assistance.

Report: "Job execution and webhook processing delays"

Last update
resolved

After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We will provide additional information as soon as it is available.

investigating

We are continuing to investigate the issue and will provide additional information as soon as it is available.

investigating

We are continuing to investigate the issue and will provide additional information as soon as it is available.

investigating

We are currently investigating an incident affecting our platform. We will provide additional information on all affected components as soon as it becomes available.

Report: "Job execution and webhook processing delays"

Last update
resolved

After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

identified

We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.

Report: "Workato FileStorage UI inaccessible"

Last update
resolved

After further monitoring, this incident is now considered resolved. Customers should now be able to access the Workato FileStorage UI. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to restore access to the UI and is seeing improvement. We are continuing to monitor for any additional impact.

investigating

We are currently investigating an issue affecting the Workato FileStorage UI. Recipes using Workato FileStorage will continue to process jobs normally and are not affected. We will provide additional information as soon as it becomes available.

Report: "SFTP Connection Errors"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We have identified the issue that is causing connection errors with the SFTP connector and are working to take remediating steps. We will provide additional information as soon as it becomes available.

Report: "In-memory lookup formula issue"

Last update
resolved

After further monitoring, this incident is now considered resolved. Recipe steps that use in-memory lookup table formulas should now return the correct results. Customers may need to rerun earlier jobs or take other remediating actions if required as the formula itself did not throw errors during the incident. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has released a fix to remediate the issue and is seeing improvement. We are continuing to monitor for any additional impact.

identified

Customers may have observed recipe steps using in-memory lookup table formulas return null instead of the expected value. This may have led to runtime errors. We have identified the underlying cause of the issue and are investigating a fix. We will post additional information as soon as it is available.

Report: "Lookup Table Errors"

Last update
resolved

Between 8:41 AM PST and 8:45 AM PST, customers with recipes using the Add Rows or Add Batch of Rows action in the Lookup Tables by Workato connector may have experienced job failures with the error message Internal Error. Customers are requested to repeat any failed jobs that may have occurred during this timeframe. For further assistance, please contact Workato support at support.workato.com.

Report: "Services degradation"

Last update
resolved

This incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com

identified

We have identified the incident's underlying cause and are working to take remediating steps. We will provide more updates shortly.

investigating

We are currently investigating an issue affecting our Platform. We will provide additional information as soon as it becomes available.

Report: "Workbot for Slack slash commands fail with dispatch_failed error"

Last update
resolved

After further monitoring, this incident is now considered resolved. Slash commands in Workbot for Slack are now working correctly. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.

identified

We are continuing to work on a fix for this issue.

identified

We are continuing to work on a fix for this issue.

identified

We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.

investigating

We are currently investigating an incident affecting our platform. Customers might experience an elevated number of dispatch_failed errors using Workbot for Slack. We will provide additional information on all affected components as soon as it becomes available.

Report: "Recipe Start/Stop Issue"

Last update
resolved

After further monitoring, this incident is now considered resolved. Customers should now be able to start and stop their recipes. If you continue to experience any issues, please contact Workato Support at support.workato.com.

monitoring

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor for any additional impact.

investigating

We are currently investigating an issue affecting the starting and stopping of recipes. We will provide additional information as soon as it becomes available.