Workable

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Historical record of incidents for Workable

Report: "Custom Domain Career Page Not Loading Due to Cloudflare Status Issues"

Last update
monitoring

Due to a CloudFlare status issue custom domain careers pages have been affected and are not able to load.

Report: "BI Data Link reports - delayed refresh for Eastern timezone"

Last update
resolved

This incident has been resolved.

investigating

We’re currently experiencing a delay in the daily data refresh for Reshift databases in the Eastern timezone schedule. As a result, BI Data Link reports may display outdated information. Our team is actively working to resolve the issue and restore timely updates.

Report: "BI Data Link reports - delayed refresh for Eastern timezone"

Last update
Resolved

This incident has been resolved.

Investigating

We’re currently experiencing a delay in the daily data refresh for Reshift databases in the Eastern timezone schedule. As a result, BI Data Link reports may display outdated information. Our team is actively working to resolve the issue and restore timely updates.

Report: "Workable pages timing out"

Last update
resolved

We’ve deployed a fix and closely monitored the situation for an extended period. There have been no further errors, and pages are now loading as expected. We sincerely apologize for the disruption!

monitoring

Our customers may experience issues logging into the platform and loading various pages within the application. Some pages may time out. We are currently investigating

Report: "Workable pages timing out"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Our customers may experience issues logging into the platform and loading various pages within the application. Some pages may time out. We are currently investigating.

Report: "BI Data Link reports - delayed refresh for Eastern timezone"

Last update
resolved

This incident has been resolved.

investigating

We’re currently experiencing a delay in the daily data refresh for Reshift databases in the Eastern timezone schedule. As a result, BI Data Link reports may display outdated information. Our team is actively working to resolve the issue and restore timely updates. We’ll provide further updates as soon as they become available.

Report: "AI Recruiter unavailable"

Last update
resolved

This incident has been resolved.

investigating

The AI Recruiter tool for sourcing candidates is currently not working and displays the following error: "An error occurred while loading more candidates. Try again." Our team is investigating the issue.

Report: "E-Signature service disruption"

Last update
resolved

This incident has been resolved. Thank you for your patience!

investigating

We are currently experiencing a service disruption with the e-signature functionality. Users may encounter errors when sending, approving, signing, or updating e-signature templates. This issue affects e-signature workflows, including Offer Letters. We are actively investigating and working with our provider to resolve the issue. Updates will be shared as they become available.

Report: "Errors when moving/disqualifying candidates"

Last update
resolved

The issue has been resolved now. Apologies for the disruption!

investigating

You might experience issues when moving/disqualifying candidates - we are investigating.

Report: "Workable Reports not loading"

Last update
resolved

This incident has been resolved, apologies for the disruption.

investigating

Workable Reports are not loading - we are investigating.

Report: "Delay in Candidate Data from LinkedIn and ZipRecruiter"

Last update
resolved

This incident has been resolved.

monitoring

We are experiencing delays in candidate data from LinkedIn and ZipRecruiter due to processing issues on their end, and are working closely with them to resolve this as quickly as possible.

Report: "Issue with login to Workable"

Last update
resolved

This incident has been resolved.

investigating

We have reports from users getting errors when they log in to Workable. We are investigating.

Report: "Some customers are experiencing a Server Error after signing in"

Last update
resolved

This incident has been resolved.

investigating

We are looking into this. Please sign out and sign in again.

Report: "Issue with Custom Integrations"

Last update
resolved

Custom integrations and custom automationa are back to normal, apologies for the disruption! For any HRIS integrations, move back and forth the hired candidates to trigger the HRIS integration. For the assessment/background, trigger the integration via the UI. For autotagging, the tags cannot be applied at the moment. For any other automation, if the initial conditions can be met per implementation, the automated action will be triggered.

identified

Custom integrations and custom automations are experiencing downtime due to technical issues. We have found the root cause and are working on a fix for the issue to be implemented soon.

Report: "Referrals users are unable to access referrals portal"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating an issue where Referral Account users are unable to access the referrals portal. After signing in they are receiving an error. We are investigating the issue.

Report: "Job description and Interview Kit AI generation timing out"

Last update
resolved

This incident has been resolved.

investigating

Users might see timeouts for AI-generation of the job descriptions and Interview Kits in Lite Tools for Managers. We are investigating the issue.

Report: "Employee Management pages not available"

Last update
resolved

All Employee Management pages are loading now. Apologies for the disruption!

investigating

Employee Management pages - Employee Director, Organization Chart, Onboarding and Time-Off are not responding currently. We are investigating.

Report: "Workable Video Interviews incident"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are facing an ongoing issue with one of our video providers (https://www.cloudflarestatus.com/). Customers using this premium feature will see: - Playback of video interviews not working - Video Interviews stuck as pending, as the video questions haven't been sent to candidates - Newly completed video interviews do not appear in the Workable account We are sorry for the disruption! We will be posting updates under this incident on our status page.

Report: "Payment issues between credit card processor causing higher decline rates"

Last update
resolved

This incident has been resolved.

identified

Our credit card processing partner is currently experiencing issues while processing credit card transactions. This is causing a higher-than-usual decline rate. They have identified the issue and are working on fixing it. All further updates will be posted here on our status page.

Report: "Offer Letter Signage Affected"

Last update
resolved

This issue has been addressed by our service provider. E-Signatures are working normally. Existing offers that appear as expired may need to be re-sent.

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating this issue with our offer letter provider. In the meantime please visit https://status.hellosign.com/ for updates.

Report: "Reports degraded performance"

Last update
resolved

This incident has been resolved.

identified

The export to CSV functionality of some reports will not be available for some time and reports in general will be outdated and have degraded performance. We will post updates when the functionalities are restored.

Report: "Delays in the service"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing delays in parts of the service such as sending email communication, events appearing in calendars, and uploading candidates among others. We are investigating the issue.

Report: "Application performance issues"

Last update
resolved

The issue has been fixed - apologies for the app slowness you have been experiencing recently.

investigating

We are currently investigating this issue.

Report: "Application performance issues"

Last update
resolved

We have resolved the issue and our system is fully functioning again. We are processing the delayed tasks. Please allow some time for any remaining tasks to complete.

monitoring

We are experiencing connectivity issues with a main ATS store. Application processing will be delayed and other product flows may be affected.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are experiencing issues with general performance and are currently investigating. All further updates will be posted here on our status page.

Report: "BI Data Link stalled data"

Last update
resolved

This incident has been resolved.

investigating

Customers accessing their account data through Redshift BI Data Link will see candidates table and (every dependent table) contains stale data. We are investigating.

Report: "Application slowness"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Our users might experience slowness in loading resumes, disqualifying, sending emails and other actions within Workable app. We are investigating.

Report: "BI data link reports not up to date"

Last update
resolved

Access to BI data has now been restored and will update soon. Thank you for your patience while we resolved this.

investigating

We identified an issue where BI data are not currently getting refreshed. All users still have access to the data but they are not currently updating. We are investigating the issue.

Report: "Workable email notifications affected"

Last update
resolved

This incident has been resolved.

monitoring

Our partner is continuing to apply mitigation tactics and closely monitoring platform performance. You can track the progress here: https://status.mailgun.com/

investigating

We are continuing to investigate this issue.

investigating

We got a few reports about emails not being delivered. e.g. application confirmation emails not delivered. Our partner is working on rectifying the issue. You can track the progress here: https://status.mailgun.com/

Report: "Workable email notifications affected"

Last update
resolved

This incident has been resolved.

investigating

We got a few reports about emails not being delivered. e.g. application confirmation emails not delivered. Our partner is working on rectifying the issue. You can track the progress here: https://status.mailgun.com/

Report: "Performance Delays and Timeouts"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing delays with some of our datastores at this time. Customers may notice delays and sporadic timeouts in some areas.

Report: "Workable Video Interviews - degraded recording processing"

Last update
resolved

We are observing a significantly lower error rate. The issue seems to be resolved. We are monitoring to ensure service stability.

identified

We’ve increased the timeout we wait for a recording which seems to cover the majority of the cases however it might seem to candidates a long time to wait to see their recording.

investigating

Some candidates might see an error “failed to store video" while trying to make a recording. We are working with our provider to resolve the issue. In the meantime, please either extend the deadline for video submission or suggest using any free VPN tool.

Report: "Delayed Candidate Applications"

Last update
resolved

Our team has resolved the issue. All applications will be processed in the next couple of hours.

investigating

New candidate applications might appear with a delay in your account. We’re currently investigating.

Report: "Loading Issues in Mexico, Central America, and South America"

Last update
resolved

Most of the errors are gone in those regions. If you still can't load a Workable page, try reloading it.

monitoring

We are continuing to monitor for any further issues.

monitoring

We are currently working on issues with Cloudflare in Mexico, Central America, and South America. Pages in Workable may load slowly or be unable to load all the way.

Report: "Microsoft 365 emails are not syncing."

Last update
resolved

This incident has been resolved.

identified

Fix is on its way. Thank you for your patience.

identified

We are continuing to work on a fix for this issue.

identified

We are continuing to work on a fix for this issue.

identified

The issue has been identified and a fix is being implemented.

investigating

Microsoft emails are not automatically syncing in Workable, responses from candidates can be synced manually in candidate profiles. We are investigating. Until the issue is resolved, please monitor responses in your external Microsoft inbox.

Report: "Workable not accessible in some regions"

Last update
resolved

This incident has been resolved apologies for the disruption!

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are continuing to investigate this issue.

investigating

Clients from various regions mainly from America (North and South) might not be able to access our services, we are looking into this.

Report: "Workable emails not working"

Last update
resolved

This incident has been resolved.

monitoring

Our email service provider has implemented a fix and we are seeing queued emails being again delivered.

identified

We are continuing to work on a fix for this issue.

identified

Our email service provider is having an issue currently and emails with password reset link, invites notifications and candidate communication are not being delivered. Candidate communication with Gmail and Office 365 integration is not affected.

Report: "Automated actions delays"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

You might notice delays till an automation gets scheduled. After it gets schedule it is executed on time. We have identified the issue and a fix will be live soon.

Report: "System slowness"

Last update
resolved

This incident has been resolved, please reload the page first. Thank you for your patience.

monitoring

A fix has been implemented and we are monitoring the results. Users for some time will still see slow loading.

investigating

Workable users might be experiencing slow loading on various pages of the application. We are investigating.

Report: "Workable Video Interviews errors"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

The issue is noticed only on Chrome, another browsers, like Firefox or Edge, can be used normally to record the answers.

investigating

Candidates might experience difficulties when recording answers to Workable Video Interviews. The intermittent error is "Failed to store video. Please record your answer again". We are investigating.

Report: "Career page downtime"

Last update
resolved

This incident has been resolved.

monitoring

Career pages are operational again & our team is continuing to monitor performance.

investigating

Career pages are currently not available, we are investigating the issue.

Report: "Issues with CV/Resume Upload"

Last update
resolved

The issue in regards to resume parsing and uploads has been resolved. All items should be functioning correctly

investigating

We are continuing to investigate this issue.

investigating

We are currently investigating an issue that causes delays or prevents CV/Resumes from being uploaded

Report: "Application availability issues"

Last update
resolved

This incident has been resolved.

monitoring

Cloudflare has resolved the issue and we will continue to monitor

identified

Our service provider, Cloudflare, is experiencing network performance issues in their Newark, NJ zone that is impacting some Workable customers. They are aware of the issue and actively working on a fix.

identified

Some customers may be experiencing issues logging into Workable or loading some pages due to an issue with one of our service providers. All further updates will be posted here on our status page.

Report: "Shortage affecting access to Workable career pages and applications"

Last update
resolved

Our team was able to resolve the careers page issues and all functions are now normal.

investigating

Our Workable career pages and application are experiencing shortages affecting access to the page. We are currently investigating the issue

Report: "Sporadic feature outages"

Last update
resolved

All Workable Products are stable and working properly. All items have returned to normal and are operational.

monitoring

We experienced an issue with a backend provider. In addition to career pages, there may have been problems with some other Workable products like People Search and Video interviews. These should be working normally now, and we will continue to monitor performance.

investigating

We are investigating an outage affecting Career Pages. We will provide an update as soon as we can

Report: "Workable accessibility"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

Our customers might experience issues and delays while accessing Workable account and Referrals portal. We are investigating.

Report: "Workable accessibility"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

Our customers might experience issues and delays while accessing Workable account and Referrals portal. We are investigating.

Report: "Gmail login and authentication issues"

Last update
resolved

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Our customers may experience problems logging in with Gmail and in general with other Google integrations (SSO, Gmail & Google Calendar integration).

Report: "Workable accessibility"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

Our customers might experience issues and delays while accessing Workable account and Referrals portal. We are investigating.

Report: "Possible Video Interview delays"

Last update
resolved

This incident has been resolved.

identified

We have identified an issue affecting a small percentage of video interviews that causes a delay between recording and playback for candidates. This may prevent candidates from proceeding normally in a video interview.

Report: "Delays in resume uploading"

Last update
resolved

This incident has been resolved.

investigating

There may be delays in resume uploads to Workable. All further updates will be posted here on our status page.

Report: "Workable Referrals portal loading issues"

Last update
resolved

The issue has been resolved.

investigating

We are experiencing loading issues with our Referrals portal and are currently investigating. All further updates will be posted here on our status page.

Report: "Sporadic errors"

Last update
resolved

This incident has been resolved.

monitoring

The issue is subsiding and users should be able to access Workable normally. We will continue to monitor.

investigating

Some of our customers are reporting sporadic errors while using Workable. We are currently investigating and will publish all updates here.