Historical record of incidents for Woodpecker.co
Report: "Issues with sending campaigns and connecting mailboxes"
Last updateThe recent issue has been fully resolved. All services are now functioning as intended. Thank you for your patience and understanding.
We have implemented a solution for the issues affecting email sending and mailbox connections. Initial results indicate that the problem has been resolved. We are closely monitoring the situation to ensure stability.
We are currently experiencing issues with sending emails and connecting new mailboxes, primarily affecting customers in the North America region. Some running campaigns are not sending emails as expected. Our team is investigating the cause and working to resolve the problem as quickly as possible. We apologize for any inconvenience and appreciate your understanding.
Report: "API unavailability, Zapier integration"
Last updateThe issue affecting our API v1 endpoints has been resolved. All services are now operational. We appreciate your patience and understanding during this time.
We have implemented a fix for the prolonged response times affecting our API v1 endpoints. Initial results look promising, and we are monitoring the situation to ensure stability.
We have identified the cause of the prolonged response times with our API v1 endpoints. Our team is working on a resolution. API v2 endpoints continue to function normally. We appreciate your patience and will provide further updates as soon as possible.
We are experiencing issues with our API v1 endpoints, which are unavailable at this time. You may notice long response times, an increased number of responses with the 409 code and Zapier tasks returning errors. Our team is actively investigating the problem. API v2 endpoints remain fully operational. We apologize for any inconvenience and appreciate your understanding.
Report: "Limited capabilities to verify certain types of email addresses"
Last updateWe're pleased to announce that our partner has successfully resolved their technical difficulties. Prospect verification is fully functional.
We want to inform you that one of our partners is currently experiencing technical difficulties. As a result, some newly added prospects might not be verified before contacting them. For more information and real-time updates, please visit: https://status.usebouncer.com/
Report: "Some components of our app might not be working properly."
Last updateWe are pleased to inform you that all services have been restored to their full functionality following our monitoring period. Your understanding is greatly appreciated throughout this process. Should you encounter any anomalies, please don't hesitate to contact our Support team.
We are optimistic that the issues have been addressed and all services have returned to normal. Our team continues to monitor the situation for any potential setbacks. If you experience any unusual behavior, please contact our Support team.
Significant progress has been made, and services have been partially restored. While we continue working on a complete resolution, most functionalities are now available. We appreciate your ongoing patience and understanding as we work toward full recovery.
Our team is making progress in resolving the issue. However, Web and API components remain temporarily unavailable. We are dedicated to restoring all functionalities.
We have identified the root cause of the service disruption. Restoring the full functionalities of the affected services is our highest priority. We will provide further updates as we make progress.
The app.woodpecker.co page is temporarily unavailable. Campaigns are not being sent. API is not available. We apologize for the inconvenience and we are working towards a fast resolution of these issues.
Report: "Some users may experience trouble with sending process"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
We are continuing to investigate this issue and we are monitoring the situation.
We are continuing to investigate this issue.
We are experiencing a temporary issue, which might slightly affect the sending mechanism. Our team is working to identify the problem and implement a solution. We apologize and hope for your understanding.
Report: "Some users may experience delay in sending process"
Last updateThis incident has been resolved.
We are experiencing a temporary issue, which might slightly affect the sending mechanism. During rush hours, some users may notice a delay in the sending process. We recommend that you increase your Delivery time, and decrease the frequency of sending messages.
Report: "Temporary issues at Woodpecker.co"
Last updateThis incident has been resolved.
We are currently experiencing a service interruption that is affecting sending emails from the App. We apologize for any inconvenience this may cause.
Report: "Mailboxes connected conditionally"
Last updateThis incident has been resolved.
Due to the temporary issues, some mailboxes may connect only conditionally. Please contact our Support Team at support@woodpecker.co and they will get back to you with the solution.
Report: "Temporary issue with Webhooks"
Last updateThis incident has been resolved.
It seems there are some problems with Webhooks, which may cause delays in sending them. Our team is working toward a fast resolution of these issues.
Report: "Temporary issues at Woodpecker.co"
Last updateThis incident was resolved, users shouldn't experience issues with sending process anymore.
We identified an issue with delayed sending of first emails and follow-ups. Our dev team is working to identify the root cause and implement a solution.
Report: "Woodpecker Web App unavailable"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We're experiencing some issues with the accessibility of the Woodpecker App. Our Team is investigating the problem.
Report: "Woodpecker Web App and Woodpecker.co unavailable"
Last updateThis incident has been resolved.
Both Woodpecker Web App and Woodpecker.co are operational with possible temporary issues.
We are continuing to investigate this issue.
We are experiencing a temporary issue due to the maintenance services on our OVH hosting service.
Report: "Degraded Performance"
Last updateThis incident has been resolved.
We have identified a performance degradation on app.woodpecker.co, such as long loading pages and e-mail sending slowdown during rush hours (2:00 PM to 10:00 PM GMT+2). Our developers are investigating the issue at the moment and working on implementing a fix as soon as possible.
Report: "Some components of our app might not be working properly."
Last updateWe are happy to announce that we have resolved the issue that temporarily disturbed sending processes. Thank you for your patience!
We identified an issue with sending campaigns caused by unavailability on our server. Reply detection might also be affected. Our dev team is working to identify the root cause and implement a solution.
Report: "Some components of our app might not be working properly."
Last updateWe are happy to announce that we have resolved the issue which temporarily disturbed sending processes. Thank you for your patience!
We identified an issue with sending campaigns caused by unavailability on our server. Reply detection might also be affected. Our dev team is working to identify the root cause and implement a solution.
Report: "Temporary issues at Woodpecker.co"
Last updateWe are happy to announce that we have resolved the issue which temporarily disturbed our service. All components should be running smoothly now. Thank you for your patience!
We are currently experiencing a service disruption. Our dev team is working to identify the root cause and implement a solution.
Report: "Temporary issues at Woodpecker.co"
Last updateThis incident has been resolved. We are sorry for the inconvenience.
The issue has been identified and a fix is being implemented
We are having temporary issues with our infrastructure. We're investigating this now. We are sorry for the inconvenience. We hope that app operation back up and running in around hour. Once the issue will be resolved we will update the status page.
Report: "Delays in API operation - RESOLVED"
Last updateThere were some delays caused by a queued requests but everything is back to normal. No data was lost.
Report: "maintenance"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Network Connection Issues 26.09.18"
Last updateThis incident has been resolved
We're experiencing network connection issues and are currently looking into the issue.
Report: "Maintenance works at Woodpecker.co"
Last updateThis incident has been resolved.
We are performing scheduled maintenance works at Woodpecker.co and we had to shut everything down temporarily. Our app will not be available for up to a few hours. Scheduled campaigns will no be send during this time. API will also not be available. We are sorry for the inconvenience. We hope that improved app operation after the changes are made will make up to you for the time when the app is down. Once the maintenance is completed we will update the status page.
Report: "Maintenance works at Woodpecker.co"
Last updateThis incident has been resolved.
We are performing scheduled maintenance works at Woodpecker.co and we had to shut everything down temporarily. Our app will not be available for up to a few hours. Scheduled campaigns will no be send during this time. API will also not be available. We are sorry for the inconvenience. We hope that improved app operation after the changes are made will make up to you for the time when the app is down. Once the maintenance is completed we will update the status page.
Report: "Mailbox connection problems"
Last updateWe are monitoring the situation but everything seems to be back to normal. The issue was caused by a failed update to one of our servers and it has been fixed now. No campaigns were being sent between 4PM and 6:30PM CET and the mailboxes were not being checked for replies during that time (but they were registered after the outage). Woodpecker was, however, registering clicks and opens. All our systems are functional now.
It seems that some of our users might experience mailbox connection issues. This might result in current campaigns being halted. We are working to get to the bottom of this issue. We will keep you updated.
Report: "Some components of our app might not be working properly."
Last updateEverything appears to be working fine now. Please note that Woodpecker might need some additional time to register all the replies from prospects that came during the outage. The campaigns have resumed sending but please note that if the delivery time is short then not all planned emails might get sent. It would be a good idea to review the delivery times of the campaigns you want to be sent today.
It seems that there are some problems with sending campaigns. Most of the campaigns are not sending right now. Reply detection might also be affected. The issues seem to be caused by some problems on the server side. We are sorry for the inconvenience. We are working towards fast resolution of the issues.
Report: "Slowdowns might occur; maintence underway"
Last updateAll issues have been fixed and the app's response time is back at normal.
Users might currently experience slowdowns in both the Web App and API. Maintenance works are underway to restore and improve the app's speed and responsiveness.
Users might currently experience slowdowns in both the Web App and API. Maintenance works are underway to restore and improve the app's speed and responsiveness.
Report: "Some components of our website might not be working properly."
Last updateAll components of our website and app are operational! Thank you for your patience!
The woodpecker.co and blog.woodpecker.co pages are temporarily unavailable. The app.woodpecker.co page and all of its components are operational. Campaigns are being sent as scheduled. API is working properly. We are sorry for the inconvenience. We are working towards fast resolution of the issues.
Report: "Some components of our app might not be working properly."
Last updateAll components of our app are operational! Thank you for your patience!
The app.woodpecker.co page is temporarily unavailable. We are sorry for the inconvenience. We are working towards fast resolution of the issues.
Report: "app.woodpecker.co is temporarily unavailable."
Last updateThis incident has been resolved.
We are sorry for the inconvenience. We are working towards fast resolution of the issues.
Report: "Problem with prospect export."
Last updateThis incident has been resolved.
Exporting prospects from main prospect list is temporarily unavailable. We have identified the problem and the fix is ready to be released. We will update our app when it will affect the smallest number of users possible (unfortunately everyone will be logged out of their accounts during this operation). We are very sorry for the inconvenience.
Report: "Some components of our app might not be working properly."
Last updateThe holdup in sending campaigns was caused by problems experienced by our hosting service. It has been resolved now and the campaigns are being sent as scheduled. If your campaign was set to send during the break it did not sent and might need rescheduling.
The issue has been identified and a fix is being implemented.
It seems that there are some problems with sending campaigns. API is available. We are sorry for the inconvenience. We are working towards fast resolution of the issues.
Report: "Some components of our app might not be working properly."
Last updateThis incident has been resolved.
The app.woodpecker.co page is temporarily unavailable. Campaigns are being sent as scheduled. API is working properly. We are sorry for the inconvenience. We are working towards fast resolution of the issues.
Report: "Temporary app problem."
Last updateThis incident has been resolved.
A problem with our app site occurred. It should be resolved shortly.
Report: "Some components of our app might not be working properly."
Last updateThis incident has been resolved.
The app.woodpecker.co page is temporary unavailable. Campaigns are being sent as scheduled. API is working properly. We are sorry for the inconvenience. We are working towards fast resolution of the issues.
Report: "Problems with loading app page"
Last updateThis incident has been resolved.
It seems that there are some issues with loading app.woodpecker.co page
Report: "Problem with accessing woodpecker.co app page."
Last updateThe app.woodpecker.co site is accessible again. We are yet to determine the exact cause of the outage. Campaigns were not running during the downtime. We are sorry for the inconvenience.
We are experiecing problems with access to our app page. We are currently investigating the issue.
Report: "MAINTENANCE BREAK"
Last updatedone
MAINTENANCE BREAK
Report: "Temporary lack of access to app.woodpecker.co"
Last updateServer issues have been resolved. Access to the panel was temporarily lost, but your campaigns were running properly.
We are aware of the temporary lack of access to app.woodpecker.co due to server issues. We will notify you when the issue is resolved.
Report: "Problem with downloading statements."
Last updateThere should be no more problems with downloading your statement now.
You might experience problem while trying to download statement from our page. We are actively working to fix this issue.
Report: "Possible temporary lack of access to app.woodpecker.co."
Last updateThis incident has been resolved.
Due to the update of our application temporary problem with access to app.woodpecker.co might occur.
Report: "Minor outage"
Last updateAll known DNS issues have been resolved. No problems with using app.woodpecker.co should occur anymore.
We have prepared a backup address where you can log in to our app: https://app1.woodpecker.co/login
Due to transferring our data to a new server, Woodpecker app can become inaccessible for short moments today.
Report: "Minor outage"
Last updateFor about a minute we experienced a problem with logging in to our app. All the campaigns were running normally during that time.
Report: "Unable to access app page"
Last updateThis incident has been resolved.
App page temporarily unavailable.