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Wirex is currently Operational

Last checked 2025-06-14T13:00:57.782Z from Wirex's official status page

Historical record of incidents for Wirex

May 26, 2025

Report: "FIAT and Crypto transfers processing delay"

Last update 2025-05-26T00:38:30.953Z

resolved2025-05-26T00:38:30.937Z

This incident has been resolved.

identified2025-05-25T11:49:03.616Z

3rd party sideis aware of the issue and working on fixing it at the moment. We apologize for any inconvenience and will provide you with an update at the soonest possibility.

identified2025-05-25T11:43:45.950Z

Region: EEA, UK, RoW Description: We have identified the processing delay for FIAT and Crypto transfers due to ongoing incident on 3rd party side. Once the issue is resolved, all affected transactions will be finalized.

May 25, 2025

Report: "FIAT and Crypto transfers processing delay"

Last update 2025-05-25T19:38:00.000Z

Resolved2025-05-25T19:38:00.000Z

This incident has been resolved.

Update2025-05-25T06:49:00.000Z

3rd party sideis aware of the issue and working on fixing it at the moment. We apologize for any inconvenience and will provide you with an update at the soonest possibility.

Identified2025-05-25T06:43:00.000Z

Region: EEA, UK, RoWDescription: We have identified the processing delay for FIAT and Crypto transfers due to ongoing incident on 3rd party side. Once the issue is resolved, all affected transactions will be finalized.

Mar 17, 2025

Report: "Card operations(card details/block/reissue/order) + 3DSecure service unavailable"

Last update 2025-03-17T21:41:22.911Z

resolved2025-03-17T21:41:22.889Z

All functionalities have been restored. Thanks for the patience shown

identified2025-03-17T21:12:07.079Z

3DSecure payment confirmation is available

identified2025-03-17T20:31:18.797Z

Card operations have been temporary disabled.

identified2025-03-17T20:06:01.951Z

Region: EEA+UK Description: According to the critical incident on 3rd party provider, card operations (reissue/order/block/freeze/card details view) and 3DSecure payment confirmation (Biometric and SMS affected) are unavailable. No impact on payment processing.

Dec 27, 2024

Report: "Crypto transfers degraded performance"

Last update 2024-12-27T00:36:42.967Z

resolved2024-12-27T00:36:42.952Z

This incident has been resolved.

identified2024-12-26T22:36:08.470Z

Regions: All Coins: All Description: Some crypto transfers may be affected due to ongoing incident on 3rd party service side.

Dec 14, 2024

Report: "iOS client issue(latest 4.1.10 version): outgoing crypto transfers fail"

Last update 2024-12-14T13:07:20.878Z

resolved2024-12-14T13:07:20.865Z

The hotfix has been applied

identified2024-12-14T10:05:45.649Z

Coin: All Region: All Description: the ongoing incident identified with the unexpected behaviour in specific transcactions. On latest iOS version 4.1.10, outgoing crypto transfers is not available to initiate. The workaround is to use other client - Android or Web. Our technicials already acknowledged the issue.

Nov 19, 2024

Report: "3rd party GBP processing issue"

Last update 2024-11-19T08:53:37.870Z

resolved2024-11-19T08:53:37.856Z

This incident has been resolved.

identified2024-09-02T12:42:36.959Z

Outgoing GBP transfers are still disabled. Currently, we are working on the migration to the new bank provider. You are already able to request new bank details for incoming transfers (or, for an alternative way - GBP Easy Bank transfer. More details on:https://wirexapp.com/help/article/how-to-fund-your-account-via-bank-transfer-ukeea-1254). We expect new updates on this feature during September.

identified2024-06-13T18:01:25.000Z

To minimize disruption, we have temporarily disabled outgoing GBP transfers.

investigating2024-06-13T17:16:01.000Z

Affected Coin: GBP Description: An issue on our partner’s side is currently may affect GBP transactions. Our partner is working to resolve the issue. We will update you as soon as we know more.

Oct 18, 2024

Report: "Plaid top ups via iOS unavailable(UK region only)"

Last update 2024-10-18T18:59:52.016Z

identified2024-10-18T18:59:52.014Z

WINC-4653 Affected service: Top-up (Plaid only) Affected region: UK Description: We have the ongoing incident on the latest iOS app version (4.0.0) which may block top ups through Plaid payment provider. Our technicians already acknowledged the issue. As the workaround - feel free to user Web or Android version.

Report: "Plaid top ups via iOS unavailable(UK region only)"

Last update 2024-10-18T13:59:00.000Z

Identified2024-10-18T13:59:00.000Z

WINC-4653Affected service: Top-up (Plaid only)Affected region: UKDescription: We have the ongoing incident on the latest iOS app version (4.0.0) which may block top ups through Plaid payment provider. Our technicians already acknowledged the issue. As the workaround - feel free to user Web or Android version.

Sep 5, 2024

Report: "On-chain crypto deposits processing barriers for USA region"

Last update 2024-09-05T14:50:22.593Z

resolved2024-09-05T14:50:22.578Z

This incident has been resolved.

identified2024-09-05T13:29:14.969Z

WINC-4580 Affected service: Crypto deposits(on-chain only) Affected Coin: All Affected region: USA Description: We have identified issues with crypto deposits. Only USA customers are affected. Our 3rd party provider is acknowledged about the incident. To minimize service disruption, we have temporary hidden account details and their creation requests.

Jul 22, 2024

Report: "Disable RNDR due to the network upgrade"

Last update 2024-07-22T12:10:30.474Z

identified2024-07-22T12:10:30.472Z

Affected service: Deposits, Withdrawals, Exchanges Affected Coin: RNDR Affected region: All Description: We've disabled deposits, withdrawals and exchanges for RNDR token due to their network upgrade. After the migration to RENDER all functionalities will be available. https://know.rendernetwork.com/general-render-network/rndr-to-render-what-you-need-to-know/render-network-upgrade-portal-faq

Report: "Disable RNDR due to the network upgrade"

Last update 2024-07-22T07:10:00.000Z

Identified2024-07-22T07:10:00.000Z

Affected service: Deposits, Withdrawals, ExchangesAffected Coin: RNDR Affected region: AllDescription: We've disabled deposits, withdrawals and exchanges for RNDR token due to their network upgrade. After the migration to RENDER all functionalities will be available.https://know.rendernetwork.com/general-render-network/rndr-to-render-what-you-need-to-know/render-network-upgrade-portal-faq

May 8, 2024

Report: "Issue processing crypto transactions"

Last update 2024-05-08T08:40:59.602Z

resolved2024-05-08T08:40:59.586Z

This incident has been resolved.

identified2024-05-08T08:22:12.934Z

Affected service: Transactions Affected Coin: All Affected region: All Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. Some of outgoing crypto transactions may fail. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 2h

Report: "Issue processing outgoing BTC transactions"

Last update 2024-05-08T08:20:24.358Z

resolved2024-05-08T08:20:24.344Z

This incident has been resolved.

investigating2024-05-06T15:19:12.740Z

Affected service: Transactions Affected Coin: BTC Affected region: All Description: A processing issue on our partner’s side is currently affecting outgoing BTC transactions. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 2h

May 6, 2024

Report: "Issue processing BTC outgoing transactions"

Last update 2024-05-06T13:54:46.138Z

resolved2024-05-06T13:54:46.123Z

This incident has been resolved.

monitoring2024-05-06T13:16:42.800Z

A fix has been implemented and we are monitoring the results.

identified2024-05-06T12:50:22.555Z

Affected service: Outgoing transactions Affected Coin: BTC Affected region: All Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled BTC outgoing transactions. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 2h

Apr 17, 2024

Report: "Issue processing outgoing transfers through Ethereum network"

Last update 2024-04-17T11:07:49.735Z

resolved2024-04-17T11:07:49.719Z

This incident has been resolved.

identified2024-04-17T08:04:15.897Z

Affected service: Outgoing transfers Affected Coin: ETH-based tokens Affected region: All Description: We detected issue with outgoing transfers which are being processed through ETH network. The root cause has been identified so the issue will be resolved as soon as possible.

Dec 10, 2023

Report: "Issue processing outgoing BTC transactions"

Last update 2023-12-10T22:20:30.557Z

resolved2023-12-10T22:20:30.544Z

This incident has been resolved.

investigating2023-12-10T20:32:08.089Z

To minimize disruption, we have temporarily disabled BTC outgoing transactions. Our partner is still working to identify and resolve the issue.

investigating2023-12-10T20:15:12.450Z

Our partner is currently investigating an issue.

identified2023-12-10T20:14:31.697Z

Dec 5, 2023

Report: "Issue processing crypto deposits (US)"

Last update 2023-12-05T14:15:25.597Z

resolved2023-12-05T14:15:25.579Z

This incident has been resolved.

identified2023-11-30T13:40:15.000Z

Affected service: Deposits Affected region: USA Description: A technical issue on our partner’s side caused some part of deposits that were completed on blockchain on 27-28 November 2023 not to be added to your account. We are currently working on resolving the issue and crediting the deposits. We will update you as soon as we know more.

Nov 25, 2023

Report: "TRX outgoing transfers disabled"

Last update 2023-11-25T10:13:39.848Z

resolved2023-11-25T10:13:39.835Z

This incident has been resolved.

identified2023-11-25T00:48:09.624Z

We've temporary disabled TRX outgoing transfers due to technical barriers. Relevant teams are involved into the investigation.

Nov 21, 2023

Report: "Issue processing outgoing crypto transactions"

Last update 2023-11-21T15:23:46.130Z

resolved2023-11-21T15:23:46.117Z

This incident has been resolved.

identified2023-11-21T15:03:00.495Z

Affected service: Outgoing Crypto Transactions Affected Coin: All Affected region: EEA + RoW Description: A processing issue on our partner’s side is currently affecting outgoing crypto transactions. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 1h

Nov 17, 2023

Report: "Outgoing TRX transfers disabled"

Last update 2023-11-17T19:02:24.637Z

resolved2023-11-17T19:02:24.623Z

This incident has been resolved.

identified2023-11-17T18:51:50.498Z

Affected service: Outgoing transfers Affected Coin: TRX Affected region: EEA + UK Description: We detected some technical barriers with processing TRX outgoing transfers. To avoid any impact on users, TRX has been disabled. The root cause is already detected.

Nov 14, 2023

Report: "Wirexapp application performance degradation"

Last update 2023-11-14T18:28:13.012Z

resolved2023-11-14T18:28:12.996Z

We confirm that the aforementioned issues have been resolved. The application is fully available. Thanks for the patience shown

identified2023-11-14T16:25:01.631Z

We are continuing to work on a fix for this issue.

identified2023-11-14T16:23:37.757Z

Affected service: Application Affected region: All Description: Considering the ongoing incident on 3rd party side, we may observe performance degradation which may affect application responsiveness. Our technicians are currently investigating the issue and will update you as soon as we know more.

Report: "Faster Payment requisites orders temporary issues"

Last update 2023-11-14T10:30:56.139Z

resolved2023-11-14T10:30:56.124Z

This incident has been resolved.

identified2023-11-04T10:55:30.102Z

Affected Coin: GBP Description: A processing issue on our partner’s side is currently affecting Faster Payment requisites orders. To minimize disruption, we have temporarily disabled Faster Payment requisites orders. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 24h

Oct 15, 2023

Report: "Issue processing BTC outgoing transactions"

Last update 2023-10-15T11:57:54.118Z

resolved2023-10-15T11:57:54.107Z

This incident has been resolved.

investigating2023-10-15T11:23:18.082Z

Affected service: Outgoing transfers Affected Coin: BTC Affected region: All Description: We may observe some unexpected behaviours in BTC outgoing transactions processing. 3rd party service is already acknowledged about the issue.

Oct 2, 2023

Report: "BSC network disabled for suppprted tokens due to its update"

Last update 2023-10-02T15:29:32.308Z

resolved2023-10-02T15:29:32.292Z

This incident has been resolved.

identified2023-09-29T03:35:02.008Z

Affected service: Outgoing/Incoming crypto transfers, view existing BSC account details, request new BSC account dtails Affected Coin: Binance Smart Chain-supported Affected region: All Description: According to the ongoing technical maintenance, we decided to disabled Binance Smart Chain network for all supported tokens. We are pro actively monitoring their updates Details: https://bscscan.freshstatus.io

Sep 5, 2023

Report: "Issue processing crypto transactions"

Last update 2023-09-05T12:09:46.813Z

resolved2023-09-05T12:09:46.797Z

This incident has been resolved.

identified2023-09-05T11:49:04.576Z

Affected service: Outgoing crypto transfers, crypto account details Affected Coin: All Affected region: All Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled outgoing transactions, showing the existing account details, new account details creation. Our partner is working to resolve the issue. We will update you as soon as we know more.

Sep 1, 2023

Report: "Issue processing crypto transactions through BSC (BinanceSmartChain) transport."

Last update 2023-09-01T06:49:18.655Z

resolved2023-09-01T06:49:18.637Z

This incident has been resolved.

investigating2023-08-31T11:53:29.470Z

Affected service: Transactions Affected Transport: BSC (BinanceSmartChain) Affected region: All Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled transactions through BSC (BinanceSmartChain) transport. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 2h

Aug 17, 2023

Report: "Issue with card operations"

Last update 2023-08-17T07:46:37.681Z

resolved2023-08-17T07:46:37.666Z

This incident has been resolved.

investigating2023-06-23T08:54:29.458Z

Affected service: Card operations Affected region: EEA Description: We're currently experiencing degraded performance with card processing in the European Economic Area (EEA). Card processing in the UK, APAC, and USA are unaffected and operating normally. Our team is actively working to resolve this issue. Updates to follow. Thank you for your patience.

Aug 8, 2023

Report: "BTC transfers delays detected"

Last update 2023-08-08T17:36:12.314Z

resolved2023-08-08T17:36:12.298Z

This incident has been resolved.

investigating2023-08-08T13:01:01.899Z

Affected service: Incoming/Outgoing transfers Affected Coin: BTC Affected region: EEA + RoW Description: Due to a sudden fee spike on BTC blockchain users may experience intermittent issues with outbound transactions. Resolution is expected in following hours.

Report: "Help Center and Wirex website degraded availability"

Last update 2023-08-08T12:59:47.720Z

resolved2023-08-08T12:59:47.705Z

This incident has been resolved.

identified2023-07-31T12:29:48.143Z

We have detected a degraded availability of Help Center and main Wirex website. Please be informed our technicians are aware of the issue and the hotfix is being implemented.

Jul 1, 2023

Report: "Wirex Multiply unavailable"

Last update 2023-07-01T16:16:20.671Z

resolved2023-07-01T16:16:20.649Z

This incident has been resolved.

investigating2023-06-30T22:10:48.199Z

We are continuing to investigate this issue.

investigating2023-06-30T22:08:34.298Z

We are currently experiencing temporary service restrictions on Wirex Multiply due to an issue with a third-party provider. Our team is actively working to resolve this problem and we appreciate your patience. We will provide updates as more information becomes available. Thank you for understanding.

Jun 7, 2023

Report: "Issue processing BTC external transfers"

Last update 2023-06-07T21:44:18.979Z

resolved2023-06-07T21:44:18.964Z

This incident has been resolved.

identified2023-06-07T19:51:22.624Z

Affected service: Transactions Affected Coin: BTC Affected region: All Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled BTC external transfers. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 2h

Jun 6, 2023

Report: "Issue processing BTC transactions"

Last update 2023-06-06T11:50:56.748Z

resolved2023-06-06T11:50:56.734Z

This incident has been resolved.

identified2023-06-06T10:23:28.488Z

Affected service: Transactions Affected Coin: BTC Affected region: All Description: There is an issue with BTC transactions that is caused by a high amount of unconfirmed transactions on the blockchain. The issue affects both deposits and withdrawals. The deposits that currently have a "Pending" status will be credited once the transfers will be confirmed on the blockchain. The withdrawals that are currently have a "Pending" status will be processed once they will be confirmed on the blockchain, however, some of them may be failed and you will receive the funds back. Next update: 2h

May 25, 2023

Report: "All transaction types disabled for OMG currency"

Last update 2023-05-25T15:11:54.259Z

resolved2023-05-25T15:11:54.243Z

This incident has been resolved.

investigating2023-05-11T12:35:29.282Z

WINC-3537 Affected service: Exchange In/Out, Local card top ups Affected Coin: OMG Affected region: All Description: Unexpected internal technical barriers implied us to disable all transaction types for OMG currency. Relevant teams are already identified the root cause and fix is being implemented. We'll keep you up to date

May 22, 2023

Report: "Issue processing LTC crypto transactions"

Last update 2023-05-22T20:26:18.730Z

resolved2023-05-22T20:26:18.717Z

The functionality has been restored. Thanks for the patience shown

identified2023-05-22T11:15:39.449Z

Affected service: Transactions Affected Coin: LTC Affected region: All Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled LTC transactions. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 2h

May 17, 2023

Report: "Outgoing USDT, DAI, USDC transfers disabled for USA region"

Last update 2023-05-17T09:24:31.377Z

resolved2023-05-17T09:24:31.363Z

The functionality has been restored

identified2023-05-17T08:18:35.849Z

Affected service: Outgoing transfers Affected Coin: USDC, USDT, DAI Affected region: USA Description: We have detected some barriers with the aforementioned currencies particularly in outgoing transfers processing.To minimize disruption, we have temporarily disabled outgoing transfers for USDT,DAI,USDC currencies.

Apr 8, 2023

Report: "Issue with SEPA and Faster Payment outgoing transfers"

Last update 2023-04-08T09:38:29.369Z

resolved2023-04-08T09:38:29.355Z

This incident has been resolved.

investigating2023-04-08T07:32:52.325Z

Affected service: SEPA and Faster Payment outgoing transfers Affected Coin: Fiat currencies Affected region: All Description: An issue on our partner’s side is currently affecting SEPA and Faster Payment outgoing transfers. To minimize disruption, we have temporarily disabled SEPA and Faster Payment outgoing transfers. The issue is being investigated and we will update you as soon as we know more. Next update: 1h

Mar 29, 2023

Report: "Disabled functionality: TUSD, USDP"

Last update 2023-03-29T15:17:40.077Z

resolved2023-03-29T15:17:40.065Z

This incident has been resolved.

monitoring2023-03-11T15:10:45.803Z

All functionalities for DAI, USDC have been enabled

identified2023-03-11T07:30:57.000Z

Considering the recent market fluctuations regarding DAI,USDC, TUSD, USDP the decision was taken to disable exchange and top up transactions. We are closely monitoring the situation

Mar 11, 2023

Report: "HBAR disabled"

Last update 2023-03-11T15:08:53.167Z

resolved2023-03-11T15:08:53.155Z

The functionality has been restored

monitoring2023-03-11T11:15:00.574Z

The incident is resolved on their side but we are double checking the workability on ours. https://status.hedera.com/incidents/j27rmgv4plcl

identified2023-03-11T10:44:39.093Z

Functionality type: Outgoing transfers/Exchanges/Top ups/Existing requisites are hidden/new requisites creation Region: All Coin: HBAR Description:We've disabled all related functionality for HBAR currency due to the official announcement about network irregularities. https://twitter.com/hedera/status/1634055353435561986

Mar 10, 2023

Report: "Issue with processing outgoing crypto transactions"

Last update 2023-03-10T04:14:12.849Z

resolved2023-03-10T04:14:12.834Z

This incident has been resolved.

investigating2023-03-10T00:18:48.453Z

Affected service: Outgoing transfers Affected Coin: All Affected region: All Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. Outgoing crypto transactions may stuck in Pending status. Our partner is working to resolve the issue. We will update you as soon as we know more.

Mar 1, 2023

Report: "Solana blockchain issues"

Last update 2023-03-01T13:27:42.730Z

resolved2023-03-01T13:27:42.712Z

This incident has been resolved.

investigating2023-02-25T09:27:16.292Z

Solana blockchain reported that there is an issue on their side: https://status.solana.com/incidents/ymr0gyj9xqyz To minimize disruption, we have temporarily disabled BRZ and SOL external transfers through Solana blockchain and requisites ordering for DAI, USDC, USDT, BUSD, SOL, AUDIO, GMT through Solana blockchain. Other networks network is still available as an alternative. We'll provide the update once it is resolved.

Feb 22, 2023

Report: "Issue adding funds to Wirex cards by Plaid integration"

Last update 2023-02-22T15:11:09.037Z

resolved2023-02-22T15:11:09.021Z

This incident has been resolved.

investigating2022-11-18T18:41:20.482Z

Affected service: Local cards top-up Affected region: All Description: An issue on our partner’s side is currently affecting the ability to add funds to Wirex cards by using integration with Plaid. To minimize disruption, we have temporarily disabled this function. The issue is being investigated and we will update you as soon as we know more.

Jan 18, 2023

Report: "Application services partially unavailable"

Last update 2023-01-18T22:01:49.964Z

resolved2023-01-18T22:01:49.948Z

We can confirm all systems are stable. Thanks for the patience shown

monitoring2023-01-18T11:52:46.495Z

A fix has been implemented and we are monitoring the results.

identified2023-01-18T10:22:35.678Z

The issue has been identified and a fix is being implemented.

investigating2023-01-18T08:40:54.097Z

Affected service: Login, application Affected Coin: All Affected region: All Description: An issue has caused certain app services to become unavailable. We have enabled maintenance mode in application to avoid any issue for users. Please note, that card transactions are working as normal. We are currently investigating the issue and will update you as soon as we know more. Next update: 30min

Jan 15, 2023

Report: "Issue processing crypto transactions"

Last update 2023-01-15T06:59:54.609Z

resolved2023-01-15T06:59:54.596Z

This incident has been resolved.

monitoring2023-01-15T06:50:22.797Z

A fix has been implemented and we are monitoring the results.

identified2023-01-15T06:40:35.864Z

WINC-3170 Affected service: Outgoing transfers Affected Coin: All Affected region: All Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled outgoing transfers for all currencies. Our partner is working to resolve the issue. We will update you as soon as we know more.

Dec 14, 2022

Report: "Issue processing USDC (Stellar) withdrawals"

Last update 2022-12-14T22:47:10.241Z

resolved2022-12-14T22:47:10.227Z

This incident has been resolved.

identified2022-11-12T10:33:27.358Z

Affected service: Transactions Affected Coin: USDC (Stellar) Affected region: All Description: A processing issue on our side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled USDC transfers through Stellar. ERC-20 and Avalanche (C-Chain) networks are still available as alternatives. Please note, that deposits are working without issues. We'll provide the update once it is resolved.

Dec 5, 2022

Report: "Issue processing outgoing crypto transfers"

Last update 2022-12-05T15:27:01.212Z

resolved2022-12-05T15:27:01.199Z

This incident has been resolved.

monitoring2022-12-05T14:16:32.377Z

We are monitoring and testing the applied fix

identified2022-12-05T14:00:32.877Z

WINC-2980 Affected service: Outgoing transfers Affected Coin: All Affected region: All Description: There was detected the unplanned maintenance on our 3rd party service's cloud provider. It currently affects certain crypto transactions. In order to minimise disruption, we have temporarily disabled all outgoing crypto transfers and crypto addresses generation requests. Our partner is working to resolve the issue. We will update you as soon as we know more. FIAT transfers are working as expected along with other Wirex app functionalities. Next update: 2h

Nov 17, 2022

Report: "Issue processing USDC (CChain) withdrawals"

Last update 2022-11-17T09:25:28.842Z

resolved2022-11-17T09:25:28.827Z

This incident has been resolved.

identified2022-11-17T02:17:00.247Z

Affected service: Transactions Affected Coin: USDC (CChain) Affected region: All Description: A processing issue on our side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled USDC transfers through CChain. ERC-20 network is still available as an alternative. Please note, that deposits are working without issues. We'll provide the update once it is resolved.

Nov 9, 2022

Report: "Issue with processing external crypto transfers"

Last update 2022-11-09T16:52:28.008Z

resolved2022-11-09T16:52:27.995Z

This incident has been resolved.

identified2022-11-09T16:30:14.644Z

To minimize disruption, we have temporarily disabled external crypto transfers.

identified2022-11-09T16:14:12.455Z

Affected service: Transactions Affected Coin: All Affected region: All Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. External crypto transfers may stuck in pending status. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 2h

Oct 13, 2022

Report: "App services partially unavailable"

Last update 2022-10-13T20:34:50.977Z

resolved2022-10-13T20:34:50.963Z

This incident has been resolved.

monitoring2022-10-13T12:12:30.912Z

A fix has been implemented and we are monitoring the results.

investigating2022-10-13T07:44:50.743Z

WINC-2734 Affected service: X-Accounts Affected Coin: All Affected region: All Description: An issue has caused certain app services to become unavailable, which resulted in failures of some of the X-Accounts withdrawals. We are currently investigating the issue and will update you as soon as we know more.

Oct 12, 2022

Report: "App services partially unavailable"

Last update 2022-10-12T12:32:13.794Z

resolved2022-10-12T12:32:13.778Z

This incident has been resolved.

investigating2022-10-12T12:24:42.986Z

Affected service: Login, application Affected Coin: All Affected region: All Description: An issue has caused certain app services to become unavailable. We are currently investigating the issue and will update you as soon as we know more. Next update: 30min

Oct 7, 2022

Report: "Issue processing BNB, BUSD and BTC transactions"

Last update 2022-10-07T17:43:27.176Z

resolved2022-10-07T17:43:27.163Z

This incident has been resolved.

investigating2022-10-07T04:48:42.949Z

Affected service: Outgoing transfers Affected coin: BNB, BUSD, BTC Affected chain: BSC, BTC Affected region: All A processing issue on our partner's side is currently affecting certain crypto transactions. To minimize disruption, we have temporarily disabled BNB, BUSD, BTC outgoing transactions. We will update you as soon as we know more.

Sep 22, 2022

Report: "Delays in processing crypto transactions"

Last update 2022-09-22T17:33:35.446Z

resolved2022-09-22T17:33:35.436Z

This incident has been resolved.

identified2022-09-22T15:29:00.545Z

Affected service: Transactions Affected Coin: ETH, ERC-20 coins Affected region: USA Description: A processing issue on our partner’s side is currently affecting certain crypto transactions. Our partner is working to resolve the issue. We will update you as soon as we know more. Next update: 2h

Sep 21, 2022

Report: "Issue processing bank transfers"

Last update 2022-09-21T08:50:13.445Z

resolved2022-09-21T08:50:13.429Z

The functionality has been restored. Thanks for the patience shown

identified2022-09-20T16:47:12.000Z

WINC-2650 Affected service: Bank transfers Affected Coin: EUR/GBP Affected region: EU/UK Description: A processing issue on our partner’s side is currently affecting bank transfers. To minimize disruption, we have temporarily disabled SEPA and FasterPayments. Our partner is working to resolve the issue. We will update you as soon as we know more.

Sep 15, 2022

Report: "Issue processing crypto transactions"

Last update 2022-09-15T07:50:56.754Z

resolved2022-09-15T07:50:56.741Z

Issue has been resolved. BTC out transfers are working properly.

identified2022-09-15T07:37:18.086Z

WINC-2632 Affected service: Transactions Affected Coin: BTC Affected region: All Description: A processing issue is currently affecting certain crypto transactions for BTC. We are working to resolve the issue. We will update you as soon as we know more. Next update: 2h