Historical record of incidents for WeVideo
Report: "Application unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "eu.wevideo.com not responsive"
Last updateThis incident has been resolved.
eu.wevideo.com is not responding and we are investigating a potential database issue that is causing the outage.
Report: "Elevated number of 403 error pages"
Last updateWe experienced an elevated level of error responses on the media view pages in the web app. The issue has been identified and a fix has been deployed
Report: "Latency issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Login not working"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "DDoS attack"
Last updateThis incident has been resolved.
We've scaled up the number of servers and we're monitoring the situation
We are currently investigating this issue.
Report: "DB spike on open connections"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Database CPU spike"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
New update deployed. We're seeing a partial restore of components and services and currently running a full health check.
Website is currently working, but the components and services, including API and web app are still experiencing issues.
Update deployed, we're gradually restoring all components and services. Partial outages or degraded performance will still be noticeable until they are fully restored.
We have identified the issue and working on a solution.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "502 Bad Gateway on public site"
Last updateThe current solution is holding, and we will follow up with the provider for a permanent solution
A fix has been implemented and we are monitoring the results.
Main website is down again due to more issues from our third party provider. We are working on a temporary workaround in the meantime.
While a big portion of the website is up, there are still broken links. We're in continuous contact with our third party provider to fully restore it as fast as possible.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Main website is down, but the web applications are up and running. We're seeing issues with a third party provider. We've temporarily redirected all traffic to a backup website and are monitoring, while working with the provider on a permanent solution.
Report: "502 Bad Gateway on public site"
Last updateThe third party provider has identified and resolved the underlying issue. Website is fully operational.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We are continuing to monitor for any further issues.
We’re still waiting for updates from a third party provider, and monitoring the situation. All customers should be able to use our services with the temporary solution that is in place.
We’re waiting for updates from a third party provider, and still monitoring the situation
A temporary fix has been implemented and we're monitoring the results, while working on a permanent fix.
Temporary workaround in place, restored an older version of the site, until the main version is up.
We are currently investigating this issue.