Webflow

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Historical record of incidents for Webflow

Report: "Widespread Internet Outage"

Last update
monitoring

We are aware of the current reports regarding a widespread internet outage and are actively monitoring our services. Please note that third-party applications integrated with Webflow may also be affected. At this time, our services are unaffected and stable.

Report: "Reports of issues loading some Hosted Sites and with Publishing"

Last update
investigating

We've recognized increased latency leading to more 404s, 504s, and publish failures. Continuing investigation into root causes.

Report: "Reports of issues loading some Hosted Sites, the Dashboard & the Designer"

Last update
resolved

This incident has been resolved.

monitoring

We are seeing improvements and are continuing to monitor. A republish may help resolve any errors still being returned on hosted sites.

investigating

We're continuing to investigate issues loading some Hosted Sites, the Dashboard & the Designer. Sites may be experiencing slow publishing behavior as well.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

We're continuing to investigate issues loading hosted sites and also 504 errors when loading the Designer

monitoring

A fix has been implemented and we are monitoring the results.

identified

We've identified the issue and are working to mitigate any problems that may have arisen.

investigating

We are currently investigating an issue affecting some hosted sites, which may return 504 or 404 error on some pages. Users may also experience delays when publishing updates.

investigating

Webflow is investigating reports of intermittent issues loading some hosted sites.

Report: "Reports of issues loading some Hosted Sites, the Dashboard & the Designer"

Last update
Update

We are continuing to investigate this issue.

Update

We are continuing to investigate this issue.

Investigating

We're continuing to investigate issues loading hosted sites and also 504 errors when loading the Designer

Monitoring

A fix has been implemented and we are monitoring the results.

Identified

We've identified the issue and are working to mitigate any problems that may have arisen.

Update

We are currently investigating an issue affecting some hosted sites, which may return 504 or 404 error on some pages. Users may also experience delays when publishing updates.

Investigating

Webflow is investigating reports of intermittent issues loading some hosted sites.

Report: "Intermittent Issues loading some Hosted Sites"

Last update
resolved

This incident has been resolved. Some pages on hosted sites may have returned 404 errors from 15:19 - 15:24 UTC.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Webflow is investigating reports of intermittent issues loading some hosted sites.

Report: "Intermittent Issues loading some Hosted Sites"

Last update
Investigating

Webflow is investigating reports of intermittent issues loading some hosted sites.

Report: "Reports of Intermittent Webflow Open Site and Publish Issues"

Last update
resolved

Some users may have experienced intermittent issues publishing sites or opening them in Webflow between 1:07am and 1:43am UTC. The team deployed a fix and the incident has been resolved.

Report: "Reports of Intermittent Webflow Open Site and Publish Issues"

Last update
Resolved

Some users may have experienced intermittent issues publishing sites or opening them in Webflow between 1:07am and 1:43am UTC. The team deployed a fix and the incident has been resolved.

Report: "Reports of some customers unable to submit forms or access the forms tab"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are currently investigating issues where some customers are unable to submit forms or access the forms tab via the Webflow Dashboard.

Report: "Reports of some customers unable to submit forms or access the forms tab"

Last update
Investigating

We are currently investigating issues where some customers are unable to submit forms or access the forms tab via the Webflow Dashboard.

Report: "Reports of some users not seeing comments in the Webflow Canvas"

Last update
resolved

This incident has been resolved.

monitoring

The team has deployed a fix and we are monitoring the situation.

identified

The team has identified the bug in the commenting feature and is continuing to work on a fix.

Report: "Reports of some users not seeing comments in the Webflow Canvas"

Last update
Identified

The team has identified the bug in the commenting feature and is continuing to work on a fix.

Report: "Reports of delayed site publishing time"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

Webflow is investigating reports of delayed publishing times for some customers.

Report: "Reports of delayed site publishing time"

Last update
Investigating

Webflow is investigating reports of delayed publishing times for some customers.

Report: "Intermittent 504 errors on some hosted sites"

Last update
resolved

Some customers in the US East region may have experienced intermittent 504 errors when loading certain hosted sites between 05:55 and 07:47 UTC. The team deployed a fix and the incident has been resolved.

Report: "Intermittent 504 errors on some hosted sites"

Last update
Resolved

Some customers in the US East region may have experienced intermittent 504 errors when loading certain hosted sites between 05:55 and 07:47 UTC. The team deployed a fix and the incident has been resolved.

Report: "Reports of Issues accessing the Dashboard and Designer"

Last update
resolved

This incident has been resolved.

monitoring

Our upstream provider have implemented a fix. As a result, we are seeing services return to normal. We are continuing to actively monitor the situation.

identified

We have identified that this behaviour arising due to an outage with an upstream provider. We are currently working with them to identify a fix.

Report: "Reports of Issues accessing the Dashboard and Designer"

Last update
Resolved

This incident has been resolved.

Monitoring

Our upstream provider have implemented a fix. As a result, we are seeing services return to normal. We are continuing to actively monitor the situation.

Identified

We have identified that this behaviour arising due to an outage with an upstream provider. We are currently working with them to identify a fix.

Report: "Reports of elevated errors while trying to login"

Last update
resolved

This incident has been resolved.

monitoring

The team has deployed a fix and we are monitoring the situation.

identified

The team has identified the issue and is continuing to work on a fix.

investigating

Webflow is investigating reports of elevated errors while trying to login.

Report: "Intermittent 429 Errors On Some Hosted Sites"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are continuing to monitor the results.

identified

We are aware of intermittent 429 errors on some hosted sites. Our team have identified the root cause of this behaviour and are currently working on a fix.

Report: "Intermittent 429 Errors On Some Hosted Sites"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are continuing to monitor the results.

identified

We are aware of intermittent 429 errors on some hosted sites. Our team have identified the root cause of this behaviour and are currently working on a fix.

Report: "Intermittent 429 Errors On Some Hosted Sites"

Last update
resolved

Some hosted sites experienced intermittent 429 errors between 10:55 - 14:15 UTC (02:55am to 06:15am PST). This incident is resolved.

Report: "Reports of Issues Accessing Recently Published Hosted Sites"

Last update
resolved

There were intermittent issues accessing recently some published hosted sites between 14:05 - 14:13 UTC. This incident is resolved, and no customer action is required.

Report: "502 bad gateway errors"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Webflow is currently investigating reports of some customers receiving 502 errors when accessing the dashboard.

Report: "Reports of the Designer crashing after creating or modifying Ecommerce Products"

Last update
resolved

This incident has been resolved.

monitoring

The team has deployed a fix and we are monitoring the situation.

identified

The team has identified the issue and is continuing to work on a fix.

investigating

We are currently investigating reports of the Designer crashing after creating or modifying Ecommerce Products on some sites.

Report: "Webflow.com not loading for some customers"

Last update
resolved

This incident has been resolved.

monitoring

The team have identified the issue and deployed a fix. We are continuing to monitor the situation.

investigating

We are currently investigating reports of Webflow.com not loading for some customers. Customers can access their Dashboard and sites directly at webflow.com/dashboard in the meantime.

Report: "API Resolving issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results. It may take a small amount of time for DNS changes to propagate

identified

The issue has been identified and a fix is being implemented.

investigating

We have identified the cause of the issue, and is currently working on resolution

Report: "Reports of trouble uploading images to the Editor"

Last update
resolved

Issues with uploading images to the Editor has been resolved. No user action is required at this time.

identified

The team has identified the issue and is continuing to work on a fix. While the work on a fix continues, customers can upload images to the Webflow Designer.

identified

The team has identified the issue and is continuing to work on a fix. While the work on a fix continues, customers can upload images to the Webflow designer.

investigating

Webflow is investigating reports of trouble uploading images to the Editor. While investigations continue, customers can upload images to the Webflow designer.

investigating

Webflow is investigating reports of trouble uploading images to the Editor. While investigations continue, customers can upload images to the Webflow designer.

Report: "Intermittent Issues loading some Hosted Sites"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor for any further issues.

monitoring

The team has deployed a fix and we are monitoring the situation.

identified

The team has identified the issue and is continuing to work on a fix.

investigating

Webflow is investigating reports of intermittent issues loading some hosted sites.

Report: "Reports of some customers unable to submit forms"

Last update
resolved

This incident has been resolved. To ensure everything works smoothly, please republish your site.

investigating

We are currently investigating issues where some customers are unable to submit forms.

Report: "Reports of some customers unable to access some sites in their Dashboard"

Last update
resolved

This incident has been resolved. Customers may need to refresh their Dashboard to see any sites that were missing.

monitoring

A fix has been implemented and our team are monitoring the issue. Customers may need to refresh their Dashboard to see any sites that were missing.

investigating

We are currently investigating issues with some customers not able to view or access some sites in their Dashboard.

Report: "Reports of intermittent issues loading some hosted sites"

Last update
resolved

This incident has been resolved.

identified

The team has identified the issue and is continuing to work on a fix.

investigating

We are investigating reports of sites loading blank pages across some hosted sites.

Report: "Intermittent Issues loading some Hosted Sites"

Last update
resolved

This incident has been resolved.

monitoring

The team has deployed a fix and we are monitoring the situation.

investigating

We are currently investigating reports of intermittent errors being received when accessing some hosted sites.

Report: "Reports of some users getting errors when saving and publishing CMS items"

Last update
resolved

Between 18:00 - 20:40 UTC, some users may have experienced issues saving and publishing CMS items and saw an error. The issue is now resolved.

Report: "Errors when logging into User Accounts"

Last update
resolved

This incident has been resolved.

monitoring

The team has deployed a fix and we are monitoring the situation.

identified

Webflow is investigating reports of trouble logging into User Accounts, the team has identified the issue and is continuing to work on a fix.

Report: "Issues loading the Webflow Dashboard"

Last update
resolved

This incident has been resolved.

identified

The team has identified the issue and is continuing to work on a fix.

investigating

Webflow is currently investigating issues with the Dashboard

Report: "Intermittent Issues loading some Hosted Sites"

Last update
resolved

Webflow experienced intermittent issues loading some hosted sites between 15:25 and 17:25 UTC. The team deployed a fix and the incident has been resolved.

Report: "Issues loading some Hosted Sites in EU and Asia regions"

Last update
resolved

This incident has been resolved.

investigating

Webflow is investigating reports of issues loading some hosted sites in EU and Asia regions.

Report: "Issues receiving account notification emails for some customers"

Last update
resolved

This issue is resolved. Newly triggered emails are being sent as expected.

monitoring

Our upstream provider has implemented a fix and have confirmed that their services are now working as expected. As a result, we are now seeing newly triggered emails sent and delivered as expected. Our team are continuing to monitor the situation and are reviewing the delivery attempts that failed while the issue was present.

identified

Our upstream provider have acknowledged the issue, identified the root cause and are working on a fix.

identified

We have identified an issue with one of our upstream providers impacting some email notifications for the following: - Account verification - New comments - Some billing and site updates - Some Workspace notifications - Ecommerce notifications (both to site owners and customers) If you are unable to verify your Webflow account, please contact support.webflow.com

investigating

Webflow is currently investigating issues with our email notifications for account verification, comments, Ecommerce and some other account notifications.

Report: "Issues loading some Hosted Sites in EU regions"

Last update
resolved

This incident has been resolved. Hosted sites may have had some issues loading in EU regions from 20:12 - 21:25 UTC

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Webflow is investigating reports of issues loading some hosted sites in EU regions.

Report: "Reports of issues when loading Webflow.com, Dashboard and Designer for some customers"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Our team are aware of reports that some customers are experiencing issues accessing Webflow.com, the Dashboard and the Designer. We are currently investigating the issue.

Report: "Support ticket creation and update delays for some customers"

Last update
resolved

Webflow’s upstream provider has resolved this issue. No customer action is required at this time.

monitoring

Webflow’s upstream provider has determined a fix and has implemented a solution. We are monitoring the situation and no customer action is required at this time.

identified

Due to an upstream service provider, customers may experience delays in ticket creation or receiving ticket updates by email. We are working with our service provider to resolve the issue. Customers can continue to submit tickets at support.webflow.com.

Report: "Reports of Intermittent errors when loading some hosted sites"

Last update
resolved

This incident has been resolved. There were intermittent issues loading some hosted sites between 18:30 and 20:30 UTC.

monitoring

Our team have identified the issue, implemented a fix and are continuing to monitor the situation.

investigating

We are currently investigating reports of intermittent errors being received when accessing some hosted sites.

Report: "Reports of Intermittent errors when loading some hosted sites"

Last update
resolved

This incident has been resolved. There were intermittent issues loading some hosted sites between 09:00 and 12:30 UTC.

monitoring

Our team have identified the issue, implemented a fix and are continuing to monitor the situation.

investigating

We are currently investigating reports of intermittent errors being received when accessing some hosted sites.

Report: "Intermittent Issues loading some Hosted Sites and Webflow University"

Last update
resolved

This incident has been resolved.

monitoring

The team has deployed a fix and we are monitoring the situation. Webflow experienced intermittent issues loading some hosted sites between 19:46 and 20:12 UTC.

investigating

Webflow is investigating reports of intermittent issues loading some hosted sites and Webflow University.

Report: "Intermittent Issues loading some Hosted Sites"

Last update
resolved

Webflow experienced intermittent issues loading some hosted sites between 16:13 and 16:21 UTC. The team deployed a fix and the incident has been resolved.

Report: "Reports of intermittent issues loading hosted sites"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Our team is continuing to deploy a fix for remaining impacted customers.

identified

Our team has deployed a fix to resolve the generation & renewal of new SSL certificates and are currently working on resolving the issue for remaining impacted customers.

identified

We are continuing to work on a fix for this issue.

identified

The team has identified the issue with one of Webflow’s upstream providers and is continuing to work on a fix.

investigating

We are continuing to investigate this issue.

investigating

We are investigating reports of issues loading some hosted sites and generating new customer SSL certificates

Report: "Reports of issue purchasing or modifying subscriptions"

Last update
resolved

This incident has been resolved. If you experienced issues purchasing or modifying a Site plan or Workspace plan, you can now try this action again.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Webflow is investigating reports of issues purchasing or modifying subscriptions such as Site plans & Workspace plans

Report: "Reports of not being able enable or disable publishing for secondary locales"

Last update
resolved

This incident has been resolved. A Designer refresh may be needed and the ability to publish or unpublish a secondary locale should now be available when using Localization.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Webflow is investigating some reports of not being able to enable or disable publishing on a secondary locale when using Localization.

Report: "Intermittent Issues loading Marketplace pages"

Last update
resolved

This incident has been resolved.

monitoring

Webflow experienced intermittent issues loading Marketplace pages. A fix has been implemented, and we are monitoring the results.

Report: "Intermittent Issues loading the Designer, Dashboard and Hosted Sites"

Last update
resolved

Webflow experienced intermittent issues loading the Designer, Dashboard and Hosted Sites between 15:07 - 15:30 UTC. Site publishing may have also been delayed. The incident is now resolved.

Report: "Reports of intermittent issues loading the Dashboard"

Last update
resolved

Webflow experienced intermittent issues loading the Dashboard between 05:21pm–05:35 UTC. The incident has been resolved.

Report: "Intermittent Issues loading Marketplace pages"

Last update
resolved

Webflow experienced intermittent issues loading Marketplace pages between 08:03pm–08:52 UTC. The incident has been resolved.

Report: "Reports of intermittent issues loading the dashboard and designer"

Last update
resolved

This incident has been resolved.

monitoring

The team has deployed a fix and we are monitoring the situation.

identified

Webflow has identified an issue with services provided by a third party provider. We are working to mitigate the issue.

investigating

Webflow is investigating reports of intermittent issues loading the dashboard and designer.

Report: "Reports of users not being able to make clones from Made in Webflow"

Last update
resolved

This incident has been resolved. Cloning sites on Made in Webflow should now be working as expected.

monitoring

The team has deployed a fix and we are monitoring the situation.

identified

The team has identified the issue and is continuing to work on a fix.

investigating

We are continuing to investigate this issue.

investigating

We are continuing to investigate this issue.

investigating

Webflow is investigating reports of some users not being able to clone sites from Made in Webflow

Report: "Reports of intermittent issues loading some hosted sites"

Last update
resolved

This incident has been resolved. Performance of hosted site pages returned to expected levels as of 14:35 UTC.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and the team are working on a fix.

investigating

We are investigating reports of increased load times and 5xx errors across some hosted sites.

Report: "Overflow property unexpectedly applied to some elements"

Last update
resolved

Some customers may have experienced an issue where overflow properties may have been unexpectedly applied to some elements if the property was set on a given page between January 31st 18:20 UTC to February 1st 22:03 UTC. This issue has since been resolved and had no impact on the published version of sites. The property can be reset or reapplied to any impacted elements to resolve any visual inconsistencies in the Designer vs. what is rendered on the live site.

Report: "Reports of downtime across several Webflow services"

Last update
resolved

Webflow experienced intermittent issues across several services between 10:12 pm - 10:26 pm UTC. The team has since deployed a fix and the incident has been resolved.

Report: "Issues logging into Webflow account using Google Sign In"

Last update
resolved

This incident has been resolved. No user action is required at this time.

identified

The team has identified the issue and is continuing to work on a fix.

investigating

Webflow is investigating reports of issues logging into Webflow through Google Sign In. While investigations continue, customers can reset their password using the "Forgot Password" link and sign in with their credentials instead of Google Sign In.

Report: "Issues accessing webflow.com and hosted sites"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to work with third-parties to resolve the issue — in the meantime, we recommend if you are using Adblock extensions to temporarily disable to regain access to Webflow.

investigating

We are continuing to investigate this issue.

investigating

Webflow is investigating reports of issues accessing full functionality on webflow.com and/or on hosted sites for browsers with ad blockers. While investigations continue, customers can turn off ad blockers to access webflow.com and Webflow hosted sites.