Is Webdox CLM Down Right Now? Check if there is a current outage ongoing.

Webdox CLM is currently Operational

Last checked 2025-06-14T13:02:50.575Z from Webdox CLM's official status page

Historical record of incidents for Webdox CLM

Jun 12, 2025

Report: "High response times on some transactions"

Last update 2025-06-12T18:23:46.251Z

investigating2025-06-12T18:23:46.247Z

We are currently investigating this issue.

Jun 5, 2025

Report: "External Services : Provider [EC] - Verifik"

Last update 2025-06-05T15:17:28.990Z

identified2025-06-05T15:17:19.231Z

External Identity Verification "Verifik" service for Ecuador Customers experiencing Degraded Performance

May 26, 2025

Report: "High response times on some transactions"

Last update 2025-05-26T13:34:39.276Z

resolved2025-05-26T13:34:39.256Z

This incident has been resolved.

monitoring2025-05-26T13:10:24.329Z

A fix has been implemented and we are monitoring the results.

identified2025-05-26T12:51:13.072Z

The issue has been identified and a fix is being implemented.

investigating2025-05-26T12:46:51.331Z

We are currently investigating this issue.

Report: "High response times on some transactions"

Last update 2025-05-26T04:34:00.000Z

Resolved2025-05-26T04:34:00.000Z

This incident has been resolved.

Monitoring2025-05-26T04:10:00.000Z

A fix has been implemented and we are monitoring the results.

Identified2025-05-26T03:51:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-05-26T03:46:00.000Z

We are currently investigating this issue.

May 20, 2025

Report: "High Response Time Brain Companion"

Last update 2025-05-20T22:08:16.591Z

resolved2025-05-20T22:08:09.655Z

This incident has been resolved.

monitoring2025-05-20T21:58:49.115Z

A fix has been implemented and we are monitoring the results.

identified2025-05-20T21:57:31.218Z

The issue has been identified and a fix is being implemented.

investigating2025-05-20T18:42:28.866Z

We are currently investigating this issue.

May 19, 2025

Report: "External Services : Twilio SMS"

Last update 2025-05-19T13:20:54.337Z

resolved2025-05-19T13:20:54.310Z

This incident has been resolved.

investigating2025-05-15T16:29:49.851Z

Twilio SMS Delivery Delays to Latin America

May 15, 2025

Report: "External Services : Provider [PE] - Verifik"

Last update 2025-05-15T16:26:03.118Z

resolved2025-05-15T16:26:03.099Z

External Service Restored By Our Provider Verifik

monitoring2025-05-13T21:57:30.134Z

Monitoring Status Of External Service

identified2025-05-13T21:55:35.750Z

We are continuing to work on a fix for this issue.

identified2025-05-12T17:27:30.114Z

External Identity Verification "Verifik" service for Peru Customers experiencing Degraded Performance

May 14, 2025

Report: "Intermitencia Servicio Validación Identidad CL"

Last update 2025-05-14T12:59:31.214Z

resolved2025-05-14T12:59:31.197Z

External Services TOC [CL] Recovered

identified2025-05-13T23:36:05.008Z

Estamos presentando intermitencia en algunas transacciones del Servicio de Validación de identidad TOC para CL

Apr 29, 2025

Report: "External Services : Twilio SMS"

Last update 2025-04-29T21:35:27.687Z

resolved2025-04-29T21:35:27.671Z

This incident has been resolved.

monitoring2025-04-21T20:20:57.679Z

Monitoring Status Of External Service

investigating2025-04-21T20:19:06.301Z

Our external SMS service provider (<a href="https://status.twilio.com/">Twilio</a>) is experiencing degraded performance in programmable messaging.

Apr 10, 2025

Report: "External Services : Provider [EC] - Verifik"

Last update 2025-04-10T02:23:41.393Z

resolved2025-04-09T21:25:12.310Z

This Incident has been resolved by Verifik

investigating2025-04-09T12:52:03.899Z

External Identity Verification Verifik service for Ecuador Customers experiencing Degraded Performance

Report: "External Services : Provider [EC] - Verifik"

Last update 2025-04-10T02:22:58.852Z

resolved2025-04-10T02:22:50.335Z

This incident has been resolved.

monitoring2025-04-09T23:12:27.676Z

Our external third-party identity verification service is experiencing degraded performance, we are awaiting a response and estimated resolution time from VERIFIK Provider.

Apr 7, 2025

Report: "External Signatures : Provider [COL] - ProtectData"

Last update 2025-04-07T19:21:01.060Z

resolved2025-04-07T19:21:01.042Z

Third-party Service Provider ProtecData Notified That This Incident has been resolved

identified2025-04-07T14:00:24.245Z

The third party provider Signature ProtectData report your degraded service and currently work to restore service.

Apr 4, 2025

Report: "High Response Time"

Last update 2025-04-04T17:02:00.977Z

resolved2025-04-04T17:02:00.955Z

This incident has been resolved.

identified2025-04-01T14:48:12.220Z

The issue has been identified and a fix is being implemented.

Mar 28, 2025

Report: "High Response Time"

Last update 2025-03-28T11:34:42.642Z

resolved2025-03-28T11:34:42.624Z

This incident has been resolved.

monitoring2025-03-27T22:31:08.469Z

A fix has been implemented and we are monitoring the results.

identified2025-03-27T17:47:34.081Z

The issue has been identified and a fix is being implemented.

Mar 27, 2025

Report: "Verifik Error"

Last update 2025-03-27T22:32:39.448Z

resolved2025-03-27T22:32:39.431Z

This incident has been resolved.

monitoring2025-03-27T15:28:58.006Z

A fix has been implemented and we are monitoring the results.

identified2025-03-27T14:17:49.560Z

The issue has been identified and a fix is being implemented.

investigating2025-03-27T14:17:39.174Z

We are currently investigating this issue.

Jan 23, 2025

Report: "Elasticsearch Performance Impact - High Latency"

Last update 2025-01-23T19:56:53.910Z

resolved2025-01-20T21:00:32.000Z

This incident has been resolved.

identified2025-01-16T20:03:10.528Z

We are continuing to work on a fix for this issue.

identified2025-01-16T19:01:12.058Z

We are continuing to work on a fix for this issue.

identified2025-01-16T18:24:56.219Z

We are continuing to work on a fix for this issue.

identified2025-01-16T18:19:18.117Z

We are continuing to work on a fix for this issue.

identified2025-01-13T20:34:31.936Z

The issue has been identified and a fix is being implemented.

Jan 11, 2025

Report: "Elasticsearch Performance Impact - High Latency"

Last update 2025-01-11T17:46:05.478Z

resolved2025-01-11T17:46:05.466Z

This incident has been resolved.

monitoring2025-01-10T15:59:40.354Z

A fix has been implemented and we are monitoring the results.

identified2025-01-10T15:50:36.875Z

The issue has been identified and a fix is being implemented.

Jan 7, 2025

Report: "Elasticsearch Performance Impact - High Latency"

Last update 2025-01-07T23:44:53.969Z

resolved2025-01-07T23:44:53.956Z

This incident has been resolved.

identified2025-01-07T19:57:37.334Z

The issue has been identified and a fix is being implemented.

Dec 30, 2024

Report: "Elasticsearch Performance Impact - High Latency"

Last update 2024-12-30T19:44:17.093Z

resolved2024-12-30T19:44:17.076Z

This incident has been resolved.

monitoring2024-12-30T16:09:05.607Z

A fix has been implemented and we are monitoring the results.

identified2024-12-30T15:17:42.777Z

The issue has been identified and a fix is being implemented.

investigating2024-12-30T15:17:14.839Z

We are currently investigating this issue.

Dec 23, 2024

Report: "E-cert Intermitencia Validación de Identidad"

Last update 2024-12-23T19:45:52.202Z

resolved2024-12-23T19:45:52.187Z

This incident has been resolved.

identified2024-12-18T14:27:41.279Z

The issue has been identified and a fix is being implemented.

Dec 13, 2024

Report: "Elasticsearch Performance Impact - High Latency"

Last update 2024-12-13T19:34:55.664Z

resolved2024-12-13T19:34:55.645Z

This incident has been resolved.

identified2024-12-13T18:28:22.500Z

The issue has been identified and a fix is being implemented.

Dec 12, 2024

Report: "High Response Time Brain Companion"

Last update 2024-12-12T08:35:11.383Z

resolved2024-12-12T08:35:11.369Z

This incident has been resolved.

monitoring2024-12-12T03:02:58.499Z

We are continuing to monitor for any further issues.

monitoring2024-12-12T01:11:34.123Z

A fix has been implemented and we are monitoring the results.

identified2024-12-11T23:41:53.392Z

AI provider with high response times

Dec 5, 2024

Report: "High response times on some transactions"

Last update 2024-12-05T12:08:39.592Z

resolved2024-12-05T05:00:15.000Z

This incident has been resolved.

monitoring2024-12-05T02:36:12.130Z

A fix has been implemented and we are monitoring the results.

identified2024-12-05T00:59:34.939Z

Supplier with high transaction response times

Nov 18, 2024

Report: "Verifik - Validación de Identidad para Firmartes"

Last update 2024-11-18T20:42:37.192Z

resolved2024-11-18T20:42:37.177Z

This incident has been resolved.

monitoring2024-11-18T17:54:12.777Z

A fix has been implemented and we are monitoring the results.

identified2024-11-18T14:31:07.217Z

The issue has been identified and a fix is being implemented.

Nov 16, 2024

Report: "Intermitencia Servicio Validación Identidad CL"

Last update 2024-11-16T16:22:17.369Z

resolved2024-11-16T16:21:58.353Z

This incident has been resolved.

identified2024-11-15T13:38:10.527Z

We are continuing to work on a fix for this issue.

identified2024-11-15T01:35:55.000Z

Estamos presentando intermitencia en algunas transacciones del Servicio de Validación de identidad TOC para CL

Sep 25, 2024

Report: "High Response Time and Degradation In Preview Service"

Last update 2024-09-25T23:23:24.571Z

resolved2024-09-25T23:23:24.552Z

This incident has been resolved.

monitoring2024-09-25T22:39:16.473Z

We are continuing to monitor for any further issues.

monitoring2024-09-25T22:39:04.641Z

A fix has been implemented and we are monitoring the results.

identified2024-09-25T22:37:22.371Z

The issue has been identified and a fix is being implemented.

investigating2024-09-25T20:40:40.868Z

Some transactions related to preview, workflows and requests are experiencing longer than usual processing times. We have identified the root cause and are implementing some improvements to our services.

Jul 11, 2024

Report: "Verifik - Validación de Identidad para Firmarte en Perú"

Last update 2024-07-11T17:41:26.057Z

resolved2024-07-11T17:41:26.041Z

This incident has been resolved.

identified2024-05-08T21:09:27.683Z

The issue has been identified and a fix is being implemented.

investigating2024-05-08T21:09:15.520Z

Algunas validaciones de identidad de firmantes de Perú, están presentando problemas. Se esta trabajando junto con el proveedor para solucionar los inconvenientes.

May 16, 2024

Report: "Capacity provisioning issues in GCP regions with Elasticsearch"

Last update 2024-05-16T20:30:19.104Z

resolved2024-05-16T20:30:19.084Z

This incident has been resolved.

monitoring2024-05-16T20:21:34.683Z

A fix has been implemented and we are monitoring the results.

identified2024-05-16T20:08:41.641Z

The issue has been identified and a fix is being implemented.

Apr 26, 2024

Report: "Twilio - Intermitencia en el envío de SMS"

Last update 2024-04-26T21:56:51.831Z

resolved2024-04-26T21:56:51.817Z

This incident has been resolved.

monitoring2024-04-26T20:56:30.083Z

A fix has been implemented and we are monitoring the results.

identified2024-04-26T20:10:37.594Z

The issue has been identified and a fix is being implemented.

investigating2024-04-26T20:10:23.000Z

Nuestro proveedor Twilio, esta presentando tiempos altos de respuesta e intermitencias. Se esta trabajando junto con el proveedor.

Apr 17, 2024

Report: "Intermitencia en la Clasificación de Documentos"

Last update 2024-04-17T17:05:52.359Z

resolved2024-04-17T17:05:52.346Z

This incident has been resolved.

monitoring2024-04-17T16:54:50.790Z

Se desplegó el fix en los ambientes. El equipo esta monitoreando los casos reportados

identified2024-04-17T16:14:03.172Z

El equipo detecto el problema y trabajando en la solución.

investigating2024-04-17T16:00:25.238Z

Estamos presentando intermitencia en la clasificación de documentos, tanto en repositorio como en workflows.

Apr 8, 2024

Report: "Interfactura - NOM151"

Last update 2024-04-08T19:06:23.833Z

resolved2024-04-08T19:06:23.821Z

La sincronización de documentos y la Constancia de Conservación (NOM151) quedo resuelta

monitoring2024-04-08T17:15:18.097Z

Se monitorea el servicio asociado a la sincronización de los documentos

identified2024-04-08T17:01:16.597Z

Estamos trabajando junto con el Proveedor del servicio, para resolver la sincronización de los documentos

investigating2024-04-08T16:58:44.120Z

Algunas transacciones asociadas a la Firma Simple de Webdox, que tienen habilitada la validación de la Constancia de Conservación (NOM151), pueden presentar problemas al momento de la sincronización de los documentos

Apr 1, 2024

Report: "External Service Verifik timeout issues."

Last update 2024-04-01T21:24:49.245Z

resolved2024-04-01T21:24:49.234Z

The issue has been resolved and the affected services are now operating normally.

monitoring2024-04-01T20:33:56.634Z

The service response time has been restored for external provider Verifik, We will continue to monitor.

identified2024-04-01T20:16:11.806Z

We are continuing to work on a fix for this issue.

identified2024-04-01T20:02:08.990Z

We are continuing to work on a fix for this issue.

identified2024-04-01T19:34:01.336Z

We're seeing elevated response times rates on external services Verifik related to validation Indentity. We are currently investigating the cause and contact to third-party Services support for this provider.

Mar 28, 2024

Report: "Intermitencia NOM 151"

Last update 2024-03-28T00:56:11.915Z

resolved2024-03-28T00:56:11.904Z

This incident has been resolved.

identified2024-03-26T01:50:43.623Z

The issue has been identified and a fix is being implemented.

investigating2024-03-26T01:50:28.560Z

Estimados clientes Queremos informarles que actualmente estamos experimentando intermitencias con nuestro proveedor Interfactura, que afectan el servicio de la Firma Electrónica Simple Webdox. Esto ha provocado una ralentización en nuestros procesos habituales. Como medida preventiva y para asegurar la continuidad y calidad de nuestro servicio, hemos decidido desactivar temporalmente la generación del certificado NOM151 hasta que el servicio de Interfactura se estabilice. Entendemos la importancia del certificado NOM151 para sus operaciones y queremos asegurarles que tan pronto el servicio vuelva a la normalidad, generaremos retroactivamente el NOM151 para todas las firmas simples realizadas durante este periodo. Agradecemos su comprensión y paciencia en este asunto. Estamos comprometidos a mantenerlos informados y a resolver esta situación lo antes posible. Para cualquier duda o consulta, no duden en contactar a nuestro equipo de soporte.

May 10, 2023

Report: "High Response Time CC3"

Last update 2023-05-10T14:21:30.924Z

resolved2023-03-29T13:18:02.000Z

This incident has been resolved.

monitoring2023-03-29T13:17:57.000Z

A fix has been implemented and we are monitoring the results.

identified2023-03-29T13:17:52.000Z

The issue has been identified and a fix is being implemented.

investigating2023-03-29T13:17:45.000Z

We are currently investigating this issue.

Report: "High Response Time API"

Last update 2023-05-10T14:13:29.724Z

resolved2023-05-09T17:00:46.000Z

This incident has been resolved.

monitoring2023-05-09T16:45:41.000Z

A fix has been implemented and we are monitoring the results.

identified2023-05-09T16:35:33.000Z

The issue has been identified and a fix is being implemented.

investigating2023-05-09T16:30:24.000Z

We are currently investigating this issue.

Mar 21, 2023

Report: "Intermitencia en Firma Electronica Avanzada [CL] e-Cert"

Last update 2023-03-21T18:09:09.597Z

resolved2023-03-21T18:09:09.585Z

This incident has been resolved.

identified2023-03-21T15:04:00.887Z

El servicio de firma electrónica avanzada E-cert esta presentando intermitencia en sus servicios. Nuestro proveedor se encuentra trabajando para restablecer el servicio a la brevedad.

Feb 27, 2023

Report: "Sending Mails with Intermittence"

Last update 2023-02-27T19:45:54.134Z

resolved2023-02-27T19:45:54.119Z

This incident has been resolved.

monitoring2023-02-24T12:12:29.764Z

We are continuing to monitor for any further issues.

monitoring2023-02-23T19:19:30.110Z

We are continuing to monitor for any further issues.

monitoring2023-02-23T17:55:11.693Z

A fix has been implemented and we are monitoring results.

identified2023-02-23T15:06:57.270Z

Third Party Email Provider Mailgun With Affected Services, Migration to Sendgrid Provider services.

investigating2023-02-23T15:03:29.721Z

Slowness is occurring when sending notification emails and signing ceremonies.

Feb 21, 2023

Report: "Sending Mails with Intermittence"

Last update 2023-02-21T20:12:08.022Z

resolved2023-02-21T20:12:08.007Z

This incident has been resolved.

monitoring2023-02-21T20:05:00.480Z

A fix has been implemented and we are monitoring results.

identified2023-02-21T19:40:08.000Z

Third Party Mailgun Email Provider Affected services, migration to Sendgrid services.

investigating2023-02-21T19:37:06.000Z

Slowness is occurring when sending notification emails and signing ceremonies.

Jan 18, 2023

Report: "High Response Time"

Last update 2023-01-18T19:03:50.628Z

resolved2023-01-03T21:10:55.000Z

This incident has been resolved.

monitoring2023-01-03T21:06:00.000Z

A fix has been implemented and we are monitoring the results.

identified2023-01-03T21:05:00.000Z

The issue has been identified and a fix is being implemented.

investigating2023-01-03T21:00:00.000Z

We are currently investigating this issue.

Dec 6, 2022

Report: "High Response Time"

Last update 2022-12-06T20:53:36.390Z

resolved2022-12-01T14:15:20.000Z

This incident has been resolved.

identified2022-12-01T13:30:13.000Z

The issue has been identified and a fix is being implemented.

investigating2022-12-01T13:00:02.000Z

We are currently investigating this issue.

Sep 15, 2022

Report: "Problemas de inicio de Proceso de Firma Webdox en la vista de Workflows clásica, se está trabajando en la corrección."

Last update 2022-09-15T16:28:57.017Z

resolved2022-09-15T16:28:57.000Z

This incident has been resolved.

monitoring2022-09-15T15:43:22.071Z

A fix has been implemented and we are monitoring the results.

identified2022-09-15T14:20:51.390Z

We are continuing to work on a fix for this issue.

identified2022-09-15T14:18:17.045Z

The issue has been identified and a fix is being implemented.

investigating2022-09-15T14:17:46.801Z

We are currently investigating this issue.

Jun 22, 2022

Report: "[GCP] Global Issue NTW"

Last update 2022-06-22T16:45:56.990Z

postmortem2022-06-22T16:45:45.606Z

Existed an **Incident** in GCP **affecting** the **Google Cloud Networking** Issue Link: [https://status.cloud.google.com/incidents/58JrPVZpPTo1S6xJoiMj](https://status.cloud.google.com/incidents/58JrPVZpPTo1S6xJoiMj)

resolved2022-06-21T08:30:19.000Z

This incident has been resolved for GCP. Link to Incident in GCP https://status.cloud.google.com/incidents/58JrPVZpPTo1S6xJoiMj

investigating2022-06-21T07:30:01.000Z

[GCP] Global Issue NTW

Jun 9, 2022

Report: "Delay in sending mail"

Last update 2022-06-09T19:50:39.470Z

resolved2022-06-09T19:50:39.455Z

This incident has been resolved.

monitoring2022-06-09T17:19:01.474Z

A fix has been implemented and we are monitoring the results.

identified2022-06-09T13:38:31.422Z

We are continuing to work on a fix for this issue.

identified2022-06-09T13:29:14.426Z

External provider presents problems in its platform. Webdox already generated a support ticket with them Provider Public Status: https://status.mailgun.com/incidents/gcm3zw1lvfl4

May 11, 2022

Report: "High Response Time"

Last update 2022-05-11T05:50:49.226Z

resolved2022-05-11T01:32:07.000Z

This incident has been resolved.

investigating2022-05-10T21:18:20.337Z

High response times for creation and listing of workflows, requests and documents

Jan 18, 2022

Report: "Intermittence in sending documents to be signed"

Last update 2022-01-18T20:33:31.612Z

resolved2022-01-18T20:33:31.598Z

This incident has been resolved.

monitoring2022-01-18T20:08:54.549Z

A fix has been implemented and we are monitoring the results.

investigating2022-01-18T20:03:56.126Z

We are currently investigating this issue.

Dec 24, 2021

Report: "Slow on some platform trx"

Last update 2021-12-24T13:47:35.920Z

resolved2021-12-21T16:00:58.000Z

This incident has been resolved.

investigating2021-12-21T15:30:00.000Z

We are currently investigating this issue.

Dec 1, 2021

Report: "Firma Electronica Webdox con Degradación en el Servicio"

Last update 2021-12-01T18:10:57.760Z

resolved2021-12-01T17:30:46.000Z

Se realizan pruebas de ceremonias de firma y no se presentan inconvenientes

monitoring2021-12-01T16:17:07.485Z

Continuamos monitoreando la plataforma de Firma.

monitoring2021-12-01T14:51:53.177Z

A fix has been implemented and we are monitoring the results.

investigating2021-12-01T13:23:53.776Z

Algunos usuarios no pueden firmar a través de la Firma Electrónica de Webdox

Nov 16, 2021

Report: "Google Report Incident affecting Google Cloud Networking"

Last update 2021-11-16T20:58:02.940Z

postmortem2021-11-16T20:56:54.479Z

Existed an **Incident** in GCP **affecting** the **Google Cloud Networking** [https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh](https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh)

resolved2021-11-16T18:10:08.000Z

This incident has been resolved.

investigating2021-11-16T17:47:30.000Z

We are currently investigating this issue.

Oct 22, 2021

Report: "App E-Sign with error in a signature ceremony"

Last update 2021-10-22T19:45:42.554Z

resolved2021-10-22T19:45:42.539Z

This incident has been resolved.

monitoring2021-10-22T19:45:37.029Z

We are continuing to monitor for any further issues.

monitoring2021-10-22T19:36:08.277Z

We are continuing to monitor for any further issues.

monitoring2021-10-22T19:27:07.088Z

A fix has been implemented and we are monitoring the results.

investigating2021-10-22T12:47:23.747Z

We are currently investigating this issue.

Oct 5, 2021

Report: "High response times in workload processing"

Last update 2021-10-05T22:49:32.514Z

resolved2021-10-05T21:40:05.000Z

This incident has been resolved.

monitoring2021-10-05T21:35:08.000Z

A fix has been implemented and we are monitoring the results.

identified2021-10-05T21:33:15.000Z

The issue has been identified and a fix is being implemented.

investigating2021-10-05T21:30:31.000Z

We are currently investigating this issue.

Aug 4, 2021

Report: "Sending Mails with Intermittence"

Last update 2021-08-04T23:26:14.376Z

resolved2021-08-04T23:26:14.355Z

This incident has been resolved.

identified2021-08-02T21:01:50.535Z

The provider keeps working on the platform error

identified2021-08-02T14:37:40.000Z

Support ticket was created with the provider, while the team continues to investigate internally

investigating2021-08-02T14:32:03.000Z

In some cases, slowness is occurring when sending notification emails and signing ceremonies.

Jul 21, 2021

Report: "High Response Time for workflow and documents"

Last update 2021-07-21T14:12:19.090Z

resolved2021-06-25T17:06:18.000Z

This incident has been resolved.

monitoring2021-06-25T17:06:09.000Z

A fix has been implemented and we are monitoring the results.

identified2021-06-25T17:03:49.000Z

The issue has been identified and a fix is being implemented.

investigating2021-06-25T17:00:36.000Z

In some cases, there were high response times for the list of documents and workflow within the platform, in addition to some connection errors to enter the site.