Historical record of incidents for Weave
Report: "Unable to Receive Inbound Calls"
Last updateWe are currently investigating this issue.
Report: "Calendar Schedule View"
Last updateWe are currently investigating an issue with all appointments on the calendar schedule being listed in the 12:00 a.m. slot.
Report: "Inbound Phone Calls Not Completing / Bad Gateway Error"
Last updateWe are currently investigating an issue with inbound calls not completing and receiving a bad gateway error
Report: "Error when launching kiosk mode"
Last updateThis incident has been resolved.
We've received reports of some customers getting error "secure connection failed" when launching kiosk mode. Our teams are investigating.
Report: "Fax Loading Delay/Unable to Send Faxes"
Last updateThis issue has been resolved.
The issue has been identified, and a fix is being implemented.
We are currently investigating the issue of delayed fax page loading, and an error when sending faxes.
Report: "Error when launching kiosk mode"
Last updateThis incident has been resolved.
We've received reports of some customers getting error "secure connection failed" when launching kiosk mode. Our teams are investigating.
Report: "Fax Loading Delay/Unable to Send Faxes"
Last updateThis issue has been resolved.
The issue has been identified, and a fix is being implemented.
We are currently investigating the issue of delayed fax page loading, and an error when sending faxes.
Report: "Calls continuing to ring even after being picked up"
Last updateThis issue has been resolved.
A fix has been implemented, and we are monitoring the results.
The issue of calls continuing to ring even after being picked up has been identified, and we are working on a resolution.
Report: "Calls continuing to ring even after being picked up"
Last updateThis issue has been resolved.
A fix has been implemented, and we are monitoring the results.
The issue of calls continuing to ring even after being picked up has been identified, and we are working on a resolution.
Report: "Mobile App Login Issues"
Last updateThis issue has been resolved.
We are currently investigating an issue where users are unable to log in to the mobile app.
Report: "Mobile App Login Issues"
Last updateThis issue has been resolved.
We are currently investigating an issue where users are unable to log in to the mobile app.
Report: "Payment Filters"
Last updateThis incident has been resolved.
We have implemented a fix for an issue we are experiencing with our payment filters. Please allow 20-30 minutes for the update to take place.
Report: "Unable to Send Forms"
Last updateThis issue has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue of being unable to send forms.
Report: "Team chat Icon not visible on Mobile app for IOS users"
Last updateThis incident has been resolved!
A fix has been implemented and we are monitoring the results.
The issue has been identified and we are implementing a fix to see if it resolves this issue.
We are currently looking into the issue of why some IOS users can not access their team chat icon.
Report: "Table View Not Loading"
Last updateThis incident has been resolved.
We are receiving some reports that customers are unable to load table view in NWX. The team is currently investigating.
Report: "Error Loading Route in NWX App"
Last updateThis incident has been resolved
The issue has been identified and a fix is being implemented.
Report: "Payments not writing back into Eaglesoft"
Last updateThis incident has been resolved.
We are currently investigating on why some customers payments are not writing back into their practice management software Eaglesoft and Opendental.
Report: "Payment Requests Loading Slowly"
Last updateThis incident has been resolved. Thank you for your patience.
We've received reports of some customers having slowness when making payment requests. The team have identified the issue, and are working toward a resolution.
Report: "Issues connecting with Weave Support"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Team Chat Blank Screen"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Unable to View Forms"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue of being unable to view forms.
Report: "Text Templates Unavailable"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Unable to create a voicemail override"
Last updateThis incident has been resolved.
A fix is being implemented, and we are monitoring the results.
The issue has been identified, and we are implementing a fix.
We are currently investigating why you cannot create a voicemail override.
Report: "Forms showing blank when building or editing forms"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the fix.
We are currently investigating why some information is missing when you preview the new forms that are created.
Report: "Outbound SMS Not Sending"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating an issue with outbound SMS not sending.
Report: "SMS auto reminders Delayed"
Last updateThis issue has been resolved.
A fix has been implemented and we are monitoring.
This issue has been identified, and we are waiting for the reminders to send.
We are currently investigating the issue with the delays in auto reminders.
Report: "Support Wait Times"
Last updateThis incident has been resolved.
We are currently experiencing longer than normal wait times, we appreciate your patience and will get to your call as soon as we can.
Report: "User Role Unavailable"
Last updateThis incident has been resolved.
The issue has been identified, and we are deploying a fix to resolve this issue.
We are investigating why multi-location users lose their roles within their Weave accounts.
Report: "Unable to access Weave account"
Last updateThis incident has been resolved.
This issue has been resolved, and we are currently monitoring. Thank you for your patience.
Our engineering team identified the issue and is resolving it now.
We've received reports that some customers are not able to access their Weave account. We are currently working with our Engineering team to resolve as quickly as possible.
Report: "Messaging Error."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the fix.
We are currently investigating the inability to receive and send messages.
Report: "Weave not accessible"
Last updateThis incident has been resolved.
A fix has been implemented, and we are monitoring the situation. If you do a hard refresh on your weave application, you should be able to log in.
We are currently investigating why you cannot log into your Weave app.
Report: "Team chat unavailable"
Last updateThis incident has been Resolved.
A fix has been implemented, and we are monitoring the situation.
We are currently investigating this issue.
Report: "Unable to login into Weave Services"
Last updateThis incident has been resolved.
We're experiencing slow network performance. Logins to Weave may take a few moments. Thank you for your patience as we work to resolve this.
Weave is undergoing critical maintenance. We are aware of the issue not being able to login into Weave Services and are working quickly to get it resolved. We appreciate your understanding while we work to resolve this issue.
Users should be able to login into Weave Services, however it may take a few moments to get logged in.
A fix has been implemented and users are able to login, it may take a few minutes to get in.
We are currently investigating this issue.
Report: "One Way Audio"
Last updateThis incident has been resolved.
We are continuing to investigate this issue
We are currently investigating an issue with one-way audio on inbound calls.
Report: "Weave application/404 Error"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Payment Writeback Issues"
Last updateWe are closing this incident. Thank you for your patience.
We have successfully implemented a fix for the payments write back issues - please note any payment made before our fix was released will not retroactively writeback to the pms and will need to be added to the pms manually.
The issue has been identified and a fix is being implemented.
We are currently investigating and issue with payments writebacks
Report: "Messages moving directly into Archived Folder"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have received reports of messages moving into the Archived Folder immediately. We are currently investigating this issue.
Report: "10DLC Registration + Compliance"
Last updateRegistration deadline: 2/1/25 You can register your own campaign by following the instructions in the following help article https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Sole Proprietors must register an EIN: https://www.weavehelp.com/weavehelp/article/text-messaging-brand-registration-faq If your registration was rejected, please be sure to follow all the instructions in the article before contacting support. Compliance: On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Example: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."
Report: "Unable to Leave Voicemails"
Last updateThis incident has been resolved.
A fix has been deployed. We are currently monitoring. Thank you for your patience.
We are currently investigating an issue where patients are unable to leave voicemails.
Report: "Messages not loading in the New Weave inbox"
Last updateThis incident has been resolved.
We've identified an issue with messages loading in the New Weave inbox. Our team is currently working on a resolution. Please note they do work in the notification center.
Report: "Desktop/Mobile/Portal - Messages - Message history not showing"
Last updateThe incident was resolved. Thank you for your patience.
We are currently Looking into this issue.
Report: "Call Pop "An Error Occurred" message"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received reports of error messages on Call Pop. We are investigating this issue.
Report: "Areas in the portal stuck in a continuous loading loop."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Portal stuck in a continuous loading loop"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Required 10DLC Registration"
Last updateThis incident has been resolved.
URGENT! All businesses are required to register for 10DLC. Any businesses that have yet to register may result in your text messages being blocked by wireless carriers and potential increased fees. For more information on how to register your business, please reference the instructions found on this article: https://www.weavehelp.com/hc/en-us/articles/10424273788827
Report: "10DLC Registration"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently experiencing high volume in our customer support queues due to offices looking to register their 10DLC campaigns. Please know that you can register your own campaign by following the instructions in the following help article https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Please be aware that Sole Proprietors must register an EIN: https://www.weavehelp.com/weavehelp/article/text-messaging-brand-registration-faq If your registration was rejected please be sure to follow all the instructions in the article before contacting support.
Report: "10DLC Registration + Compliance"
Last updateRegistration deadline: 2/1/25You can register your own campaign by following the instructions in the following help article https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weaveSole Proprietors must register an EIN: https://www.weavehelp.com/weavehelp/article/text-messaging-brand-registration-faqIf your registration was rejected, please be sure to follow all the instructions in the article before contacting support.Compliance:On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weaveExample: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."
Report: "Unable to edit phone queues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue where customers are unable to edit their phone queues.
Report: "Unable to login to Desktop Client"
Last updateThis has been fully resolved.
A resolution has been implemented. Thank you for your patience.
Customers may experience issues logging into the desktop client. Our Engineering team are aware of the issue and working toward a resolution.
Report: "Support Wait Times"
Last updateThis incident has been resolved.
We are experiencing longer wait times than normal. Please know we are working to answer your calls as soon as possible. Thank you!
Report: "Messaging delayed"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "VMO Not Turning Off"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results. Please make sure you are on the latest version of our Weave software if you are still seeing issues with VMO. Instructions on how to manually update your desktop app can be found here. https://www.weavehelp.com/weavehelp/article/download-the-weave-legacy-desktop-app
Report: "Forms page may appear blank"
Last updateThis has been resolved.
We have received a few reports of form section appearing blank. We are currently investigating.
Report: "Desktop app not connecting to terminals"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Report: "Portal Issue - Connect Wallet Pop Up"
Last updateThis incident has been solved.
We are continuing to monitor for any further issues.
A fix has been implemented. Please close all open tabs and relaunch to take advantage of this resolution. Thank you for your patience.
We are currently investigating an issue where attempting to navigate in the portal pops up a "Connect Wallet" message. Please refrain from engaging with this pop up while we investigate this issue
Report: "Payment Terminals Failing to Connect"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our engineering team is currently investigating and working toward a solution. Thank you for your patience.
We have received reports of payment terminals failing to connect. We are currently investigating this issue.
Report: "Eaglesoft Medical Writebacks Are Failing For Some Offices"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Verizon Customers Unable to Make and Receive Calls"
Last updateThis incident has been resolved.
We have received reports from Verizon customers having problems making and receiving calls. This appears to be a possible carrier issue. To find out if you may be impacted, check here: https://www.verizon.com/support/check-network-status/