Historical record of incidents for Wallarm
Report: "Service disruption in US and EU regions"
Last updateWe are investigating a disruption affecting [services] in the [Region] and will provide updates as we learn more. If you are experiencing issues, please contact support@wallarm.com.
Report: "Service disruption in US"
Last updateWe are investigating a disruption affecting the US region and will provide updates as we learn more. If you are experiencing issues, please contact support@wallarm.com.
Report: "Sessions-api data partially missing on EU Cloud"
Last update"There are too many messages in the queue for the Sessions API, causing delayed processing."
Report: "Service disruption in EU"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are investigating a disruption affecting services in the EU and will provide updates as we learn more. If you are experiencing issues, please contact support@wallarm.com.
Report: "Service disruption in EU"
Last updateWe are continuing to investigate this issue.
We are investigating a disruption affecting services in the EU and will provide updates as we learn more. If you are experiencing issues, please contact support@wallarm.com.
Report: "EU Cloud Maintenance - 4 June"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Service disruption in US region"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are investigating a disruption affecting API Abuse Prevention in the US region and will provide updates as we learn more. If you are experiencing issues, please contact support@wallarm.com.
There is an issue with Antibot on US Cloud. API Abuse is affected.
Report: "Service disruption in US region"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are investigating a disruption affecting API Abuse Prevention in the US region and will provide updates as we learn more. If you are experiencing issues, please contact support@wallarm.com.
There is an issue with Antibot on US Cloud. API Abuse is affected.
Report: "EU Cloud Maintenance - 3 June"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Service disruption in US"
Last updateThis incident has been resolved.
A fix has been applied to address the issue in the US. System performance is returning to normal, and we are monitoring to ensure stability.
We are investigating a disruption affecting API Abuse Protection services in the US and will provide updates as we learn more. If you are experiencing issues, please contact support@wallarm.com.
Report: "Service disruption in US"
Last updateThis incident has been resolved.
A fix has been applied to address the issue in the US. System performance is returning to normal, and we are monitoring to ensure stability.
We are investigating a disruption affecting API Abuse Protection services in the US and will provide updates as we learn more. If you are experiencing issues, please contact support@wallarm.com.
Report: "Service disruption in US"
Last updateThis incident has been resolved.
We are investigating a disruption affecting API Sessions in the US and will provide updates as we learn more. Currently, the historical data is not available in the UI. This doesn't affect protection status. If you are experiencing issues, please contact support@wallarm.com.
Report: "Service disruption in US"
Last updateThis incident has been resolved.
We are investigating a disruption affecting Sessions API and API Abuse in the US and will provide updates as we learn more. If you are experiencing issues, please contact support@wallarm.com.
Report: "[US Cloud, EU Cloud] - Security Edge Connector Issues"
Last updateThis incident has been resolved.
We are currently investigating an issue impacting the deployment of new connector components in Security Edge. Customers may experience difficulties deploying new connectors or updating existing connector deployments.
Report: "/v1/objects/node and related endpoins responding with 5XX errors"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "[EU Cloud] Degraded Performance"
Last updateThis incident has been resolved.
We are currently experiencing degraded performance in our EU cloud region. Our engineering team is actively investigating the issue and working to restore full performance. We will continue to monitor the situation closely and provide updates as they become available. Thank you for your patience and understanding.
Report: "US cloud is unstable"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "[EU Cloud] Service Disruption – Wallarm EU Region Unavailable"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue affecting the Wallarm EU Cloud. Customers in the EU region may experience issues with Console access. Our engineering team is working to identify the root cause. We will provide an update within 30 minutes or as soon as more details are available.
Report: "US cloud is showing 500 code errors"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "We are currently have issues with API abuse, API sessions, and API discovery."
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "OWASP TOP 10 section not available - EU cloud"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "No locations in UI for IPs on US cloud"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Locations are not displayed for most IPs on US cloud in the attack page
Report: "Wallarm US Cloud unstable"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Wallarm US Cloud slow response"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "API Abuse Prevention is taking longer to load in UI"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "High number of 500 errors on sessions_api - US Cloud"
Last updateThis incident has been resolved.
We are currently investigating this issue
Report: "High number of 500 errors on sessions_api - US Cloud"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "API Abuse sessions not available - EU cloud"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "US cloud keeps disconnecting"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "New attacks in UI is not showing"
Last updateA few minutes later, a new attack didn't come up in UI
Report: "Delay in displaying new attacks in UI - US Cloud"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "EU cloud - events not visible in the Attacks section"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Sort attacks is not working in US and EU cloud"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Mark as False Positive is not working"
Last updateThis incident has been resolved.
We are currently investigating this issue
Report: "us1.api.wallarm.com/v4/iprules returning 500 HTTP code"
Last updateThis incident has been resolved.
We are currently investigating this issue
Report: "US Cloud increased processing time"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
It is affected by new endpoints and changes to current endpoints.
Report: "Elastic Search on US has errors"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue
Report: "EU Cloud DB maintenance"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
A new ruleset can be not applied during this maintenance. Rulesets are not affected. All nodes are working in a normal state.
Report: "API Session does not opens on EU Cloud"
Last updateWe have resolved the previously reported incident - now all systems are back to normal.
The API session cannot be opened with the Advanced API Security subscription.
Report: "API Leaks not returning any results"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
API Leaks (except for Postman leaks) and AASM will not return any results due to unexpected k8s worker redeployment
Report: "Triggers cannot be edited"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Service disruption in Wallarm API service"
Last updateThis incident has been resolved.
We are currently experiencing a service disruption for the reported component(s) of our global platform. This is due to the Google Cloud Service network connectivity issues. Please note that the issue does not affect the functionality of existing Wallarm WAF nodes - they will keep protecting your resources without any performance degradation. You can read more on the connectivity issue affecting Google cloud here https://status.cloud.google.com/incidents/xVSEV3kVaJBmS7SZbnre#RP1d9aZLNFZEJmTBk8e1
Report: "API Abuse and Sessions not available to process incoming data"
Last updateThis incident has been resolved.
We are currently experiencing a database-related issue impacting the following features: - API Abuse Prevention Impact: This feature is currently not operational for new incoming data. Current Status: Our dedicated Engineering team is actively working on resolving this issue.
Report: "API Abuse not available to process incoming data"
Last updateThis incident has been resolved.
We are currently experiencing a database-related issue impacting the following features: - API Abuse Prevention Impact: This feature is currently not operational for new incoming data. Current Status: Our dedicated Engineering team is actively working on resolving this issue.
Report: "API Abuse not available to process incoming data"
Last updateThis incident has been resolved.
A fix has been implemented and the results are bing monitored.
The issue has been identified and a fix is being implemented.
We are currently experiencing a database-related issue impacting the following features: - API Abuse Impact: This feature is currently not operational for new incoming data. Current Status: Our dedicated Engineering team is actively working on resolving this issue.
Report: "Vulnerabilities are not displayed before incident details are shown"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
In the column "Vulnerabilities", some values remain blank until the user clicks on an incident to see its details.
Report: ""mark as false positive" button does not appear on some hits"
Last updateThe problem with the button not showing up has been identified, and fixed.
In the Wallarm console UI, the button to mark a hit as false may not appear. Our team is currently invesitgating this issue and updates will be shared as investigation progresses.
Report: "BOLA UI page temporary not available for customers in US"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We have an ongoing issue with loading the BOLA Protection page in our US cloud. Our customers may receive an Oops! page when selecting the BOLA Protection feature in UI. We are currently investigating this issue. Stay tuned for updates.
Report: "API Abuse not available"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a database-related issue impacting the following features: - API Abuse Impact: These features are currently not operational for new incoming data. Current Status: Our dedicated Engineering team is actively working on resolving this issue.
Report: "Degraded performance in the trigger section"
Last updateThis incident has been resolved.
Newly created triggers with URI conditions may not function correctly at the moment.
Report: "API Abuse temporary not available"
Last updateThe database issue affecting API Abuse and API Sessions has been successfully resolved. Both features are now fully operational. During the incident, there is a data loss for API Abuse and API Sessions functionalities. We apologize for any inconvenience caused during this period. Thank you for your understanding and patience.
A fix has been implemented and we are monitoring the results.
We are currently experiencing a database-related issue impacting the following features: - API Abuse - API Sessions Impact: These features are currently not operational for new incoming data. Current Status: Our dedicated Engineering team is actively working on resolving this issue.
Report: "ClickHouse Upgrade Impacting US Cloud"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Description: We are currently investigating an incident associated with a ClickHouse upgrade in the US cloud, leading to disruptions in the following features: API Abuse Feature: - API Abuse analysis is temporarily disabled on the US cloud. Attack/Hits Details: - In the Attack section, details such as country, proxy, and type for attacks are currently unavailable. Rules Features: - New nodes are unable to download rule settings. IP List: - New updates made to the IP list manually or by a trigger will not be reflected by the node. Previously added IPs to any of the lists will continue to work as expected.
Report: "Problem identified In Wallarm Cloud EU and US"
Last updateThis incident has been resolved.
We have identified the problem in Wallarm Cloud EU and the US. IP List will be unavailable. Our team is working on a fix.
Report: "Problem identified In Wallarm Cloud EU"
Last updateThis incident has been resolved.
We have identified the source of the previously announced problem and are working on a fix. This problem affected Brute force Events on EU Cloud. We will notify you once we will fix the reported incident.
Report: "Incident resolved in Wallarm Cloud EU, US"
Last updateWe have resolved the previously reported incident - now all systems are back to normal. The problem affected admin permission in the Events and IP list dashboard.
Report: "Problems Accessing API Leaks Interface on EU and US Cloud"
Last updateApi leak page is not accessible.
Report: "Problems with Dashboard on US Cloud"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue, we might need up to 2 hours to solve this issue. Thank you for your patience.
We are currently investigating this issue.
Report: "Rules are not showing on both clouds."
Last updateRules are not showing on both clouds.