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Waitwhile is currently Operational

Last checked 2025-06-14T12:43:51.210Z from Waitwhile's official status page

Historical record of incidents for Waitwhile

Jun 12, 2025

Report: "Elevated errors across the platform"

Last update 2025-06-12T18:22:08.907Z

investigating2025-06-12T18:22:08.904Z

We are currently seeing elevated errors affecting all parts of the platform due to issues with our cloud provider. The team is investigating and will post updates as soon as we have more information.

Jun 9, 2025

Report: "Elevated error rates navigating the website in Asia and APAC regions"

Last update 2025-06-09T07:28:45.016Z

identified2025-06-09T07:28:45.013Z

Staff and visitors in the Asia and APAC regions may occasionally see a "503 Maximum threads" error while navigating waitwhile.com due to an outage affecting an external hosting provider. For more information, please refer to the hosting provider's incident report: https://status.firebase.google.com/incidents/iBhqtjwAUHt9hYkDN6cf

Oct 15, 2024

Report: "Elevated email provider errors"

Last update 2024-10-15T16:47:20.747Z

resolved2024-10-15T14:30:00.000Z

Our email provider SparkPost is experiencing technical issues with elevated error rates preventing some email messages from being sent. More information at https://status.sparkpost.com/incidents/jszl1f7hlzx9. The issue is resolved but we continue to monitor.

Feb 8, 2024

Report: "Elevated REST API errors and response times"

Last update 2024-02-08T10:09:08.068Z

resolved2024-02-08T10:09:08.052Z

This incident has been resolved.

monitoring2024-02-08T09:24:05.012Z

Response times are improving but we are continuing to monitor.

investigating2024-02-08T08:54:16.000Z

We're experiencing elevated error rates and response times in web application and REST API and are currently investigating this. We will report back as soon as we have more information.

Nov 16, 2023

Report: "Issue causing log in failures"

Last update 2023-11-16T03:09:15.363Z

resolved2023-11-16T03:09:15.348Z

The issue has been resolved.

monitoring2023-11-16T00:52:57.189Z

We are monitoring the issues that our cloud provider is experiencing. We will continue to update as we know more.

identified2023-11-15T22:41:24.784Z

Our cloud provider has acknowledged the issue. Their engineering team is working quickly to resolve this issue and will provide another update very soon.

identified2023-11-15T21:55:26.952Z

We are investigating an issue with spurious permission denied errors affecting multiple users. The issue is originating with our cloud provider and we are working with them to resolve it.

Aug 20, 2023

Report: "Slow response times for waitwhile.com, app.waitwhile.com and api.waitwhile.com"

Last update 2023-08-20T10:53:57.644Z

resolved2023-08-20T10:53:57.633Z

This incident has been resolved.

monitoring2023-08-20T09:09:14.596Z

Mitigations are in place. We are continuing to monitor the issue.

identified2023-08-20T09:03:44.000Z

Waitiwhile is experiencing extreme load and is working to mitigate to get all services back to normal.

investigating2023-08-20T08:53:09.826Z

We are currently investigating this issue.

Aug 18, 2023

Report: "Slow response times for waitwhile.com, app.waitwhile.com and api.waitwhile.com"

Last update 2023-08-18T19:23:58.232Z

resolved2023-08-18T19:23:58.220Z

This incident has been resolved.

monitoring2023-08-18T19:23:38.777Z

We are continuing to monitor for any further issues.

monitoring2023-08-18T16:27:04.492Z

Response times have improved but we are continuing to monitor.

monitoring2023-08-18T15:56:07.144Z

We are monitoring this issue. Response times have improved.

identified2023-08-18T15:32:17.111Z

The issue has been identified, we are working on mitigation. Response times are improving.

investigating2023-08-18T15:09:45.175Z

We are currently investigating this issue.

Apr 20, 2023

Report: "Cloud Provider is experiencing latency issues"

Last update 2023-04-20T18:56:57.249Z

resolved2023-04-20T18:56:57.234Z

This incident has been resolved.

investigating2023-04-20T18:46:52.739Z

We are seeing increased latencies and and are investigating with our cloud provider. We will keep you updated as we know more.

Nov 29, 2022

Report: "SMS Delivery Degradation in the US"

Last update 2022-11-29T23:44:03.318Z

resolved2022-11-29T23:44:03.304Z

This incident has been resolved.

monitoring2022-11-25T23:54:40.301Z

Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant SMS delivery at this time. See more information on https://status.twilio.com/

identified2022-11-25T16:59:36.576Z

Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays. See more information on https://status.twilio.com/

Nov 11, 2022

Report: "SMS Delivery Degradation From Twilio Toll-Free Numbers to US Carriers"

Last update 2022-11-11T22:56:00.679Z

resolved2022-11-11T22:56:00.667Z

This incident has been resolved.

investigating2022-11-11T22:25:46.546Z

Our SMS provider is experiencing an issue with delivery responses. SMS messages are sending but showing as pending in the Waitwhile platform. We are working with our provider to resolve quickly.

Nov 9, 2022

Report: "Slow response times for app.waitwhile.com and waitwhile.com"

Last update 2022-11-09T15:50:40.033Z

resolved2022-11-09T15:50:40.018Z

Issue has been resolved and Waitwhile is no longer experiencing slow response times.

monitoring2022-11-09T15:34:50.492Z

We are continuing to monitor for any further issues.

monitoring2022-11-09T15:32:06.641Z

Google Cloud has reported that the issue should be resolved, however, we will continue monitoring and will post an update once we can confirm that Waitwhile is no longer being affected.

identified2022-11-09T15:28:41.671Z

We are continuing to work on a fix for this issue.

identified2022-11-09T15:16:00.000Z

Waitwhile's database provider has reported an issue that is affecting Waitwhile: https://status.cloud.google.com/incidents/w7D5XGtVfMGcdcg4Zzud#7Nro3snGH5YXCyUfQuKS This issue is causing slow loading times, and preventing some database information from being displayed in the Waitwhile app and public pages. We are working with Google Cloud to mitigate the issue and will post updates as soon as we have new information.

investigating2022-11-09T15:05:38.552Z

We are currently investigating this issue.

May 16, 2022

Report: "SMS Delivery Degradation From Twilio Toll-Free Numbers to AT&T Carriers"

Last update 2022-05-16T20:52:22.621Z

resolved2022-05-16T20:02:36.910Z

This incident has been resolved.

identified2022-05-14T21:14:53.205Z

We are continuing to work on a fix for this issue.

identified2022-05-14T21:12:41.721Z

The issue has been identified and our provider is working to implement a fix.

investigating2022-05-14T21:11:01.462Z

We are continuing to investigate this issue.

investigating2022-05-14T17:27:44.332Z

We are continuing to work with our SMS provider to investigate this issue.

investigating2022-05-13T17:26:40.586Z

We are currently working with our SMS provider to resolve the issue.

Feb 17, 2022

Report: "SMS Delivery Failures"

Last update 2022-02-17T16:58:30.863Z

resolved2022-02-17T16:58:30.849Z

This incident has been resolved.

investigating2022-02-17T13:28:20.641Z

Twilio is continuing to experience SMS delivery failures to Verizon US. They are still investigating the issue. We will update as soon as we have more information.

investigating2022-02-17T11:48:22.271Z

Our SMS provider is experiencing delivery failures when sending messages. More information on https://status.twilio.com/

Dec 15, 2021

Report: "SMS Delivery Issues in the US"

Last update 2021-12-15T19:03:42.066Z

resolved2021-12-15T19:03:42.053Z

This incident has been resolved.

monitoring2021-12-15T19:03:23.896Z

We are continuing to monitor for any further issues.

monitoring2021-12-15T18:16:18.440Z

Twilio is observing recovery in SMS delivery delays when sending messages to US Carriers from Toll-Free Numbers and long codes over T-Mobile and Sprint. They will continue monitor the service to ensure a full recovery. Another update will be provided soon.

investigating2021-12-15T16:19:20.215Z

Our SMS provider is experiencing delivery delays when sending messages to US carriers. More information on https://status.twilio.com/

Nov 2, 2021

Report: "Elevated REST API Errors"

Last update 2021-11-02T11:11:36.677Z

resolved2021-11-02T11:11:36.660Z

This incident has been resolved.

identified2021-11-02T08:50:20.411Z

The issue has been identified and was affecting a small subset of requests.

investigating2021-11-02T08:08:34.340Z

We are continuing to investigate this issue.

investigating2021-11-02T07:55:01.304Z

We're experiencing elevated error rates in web application and REST API and are currently investigating this. We will report back as soon as we have more information.

Jun 8, 2021

Report: "Our cloud provider CDN is having technical issues"

Last update 2021-06-08T12:46:54.267Z

resolved2021-06-08T12:46:54.252Z

This incident has been resolved.

monitoring2021-06-08T10:55:20.082Z

A fix has been implemented and we are monitoring the results.

identified2021-06-08T10:27:28.640Z

More information about this issue can be found at https://status.fastly.com/incidents/vpk0ssybt3bj

identified2021-06-08T10:10:59.000Z

The issue is due to a major outage at a global CDN provider (https://status.fastly.com/) that we rely on. We are trying to get more information about the problem.

investigating2021-06-08T10:02:42.182Z

Our cloud provider CDN is having technical issues affecting v2.waitwhile.com, app.waitwhile.com and v1.waitwhile.com. We are in contact with them to resolve this.

Jun 6, 2021

Report: "Slow response times for v2.waitwhile.com"

Last update 2021-06-06T14:04:08.496Z

resolved2021-06-06T14:04:08.481Z

This incident has been resolved.

monitoring2021-06-05T07:54:44.517Z

A fix has been implemented and we are monitoring the results.

investigating2021-06-04T18:16:11.883Z

We are currently experiencing very slow response times for v2.waitwhile.com. We are working with our cloud provider to find the cause and remediate this.

May 7, 2021

Report: "Elevated error rates in web application and REST API"

Last update 2021-05-07T15:28:51.667Z

resolved2021-05-07T15:28:51.652Z

We have applied a mitigation that have resolved this issue.

monitoring2021-05-03T20:48:20.150Z

The errors have subsided but our cloud provider is still investigating the original cause. We are monitoring and will report back as soon as we have more information.

identified2021-05-03T19:07:21.104Z

The issue has been identified and a fix is being implemented.

monitoring2021-05-03T18:51:59.742Z

A fix has been implemented and we are monitoring the results.

investigating2021-05-03T18:31:41.000Z

We are seeing elevated error rates affecting our web application and REST API requests. We are investigating with our cloud provider and will report back as soon as we have more information.

Apr 20, 2021

Report: "Twilio SMS is experiencing issues in CA"

Last update 2021-04-20T07:15:10.578Z

resolved2021-04-20T07:15:10.561Z

This incident has been resolved.

monitoring2021-04-20T05:05:08.772Z

Twilio is observing recovery of SMS & MMS delivery. We are monitoring to ensure full provider recovery.

investigating2021-04-19T17:28:49.000Z

Our SMS provider is experiencing delivery delays when sending messages to Canada Rogers/Fido network. More information on https://status.twilio.com/

Apr 16, 2021

Report: "Twilio SMS is experiencing issues in the UK"

Last update 2021-04-16T16:54:10.526Z

resolved2021-04-16T16:54:10.511Z

This incident has been resolved.

monitoring2021-04-16T15:34:41.000Z

Twilio is observing successful SMS delivery to Vodafone O2 and Hutchison networks. We are monitoring to ensure full provider recovery.

investigating2021-04-16T15:28:00.521Z

Twilio is observing successful SMS delivery to Vodafone O2 and Hutchison networks. We are monitoring to ensure full provider recovery.

investigating2021-04-16T12:31:46.999Z

Twilio is continuing to experience high delivery delays. They are still investigating the issue. We will update as soon as we have more information.

investigating2021-04-16T11:05:40.000Z

Our SMS provider is experiencing high delivery delays resulting in the messages not being delivered when sending messages to Vodafone O2 and Hutchison networks. We are investigating with our provider and will update as soon as we have more information.

Feb 26, 2021

Report: "Twilio SMS is experiencing issues"

Last update 2021-02-26T17:06:50.209Z

resolved2021-02-26T17:06:50.193Z

This incident has been resolved.

monitoring2021-02-26T16:18:37.797Z

A fix has been implemented and we are monitoring the results.

identified2021-02-26T14:05:59.000Z

The issue has been acknowledged by Twilio and they are working to resolve it. More information on https://status.twilio.com/

investigating2021-02-26T13:12:49.020Z

We are currently investigating this issue.

Dec 23, 2020

Report: "Very high web application response times"

Last update 2020-12-23T21:17:13.481Z

resolved2020-12-23T21:17:13.467Z

This incident has been resolved.

monitoring2020-12-23T21:04:37.571Z

A fix has been implemented and we are monitoring the results.

identified2020-12-23T20:27:17.549Z

We are continuing to work on a fix for this issue.

identified2020-12-23T20:04:58.000Z

We are currently experiencing very poor response times for app.waitwhile.com (legacy app). We are working with our cloud provider to remediate this.

Nov 16, 2020

Report: "Technical issues with content delivery network"

Last update 2020-11-16T19:13:39.737Z

resolved2020-11-16T19:13:39.725Z

This incident has been resolved.

monitoring2020-11-16T16:39:17.585Z

A fix has been implemented and we are monitoring the results.

identified2020-11-16T16:14:13.013Z

Our cloud provider has acknowledge the issue and is working on a solution.

investigating2020-11-16T15:53:47.000Z

Our content delivery network is not accessible from all areas affecting access to waitwhile.com, v2.waitwhile.com and app.waitwhile.com web sites. We are investigating with our cloud provider and will update as soon as we have more information.

Oct 24, 2020

Report: "Slow response times for app.waitwhile.com (legacy)"

Last update 2020-10-24T03:19:42.878Z

resolved2020-10-24T03:19:38.742Z

This incident has been resolved.

investigating2020-10-24T03:19:30.328Z

Service is back to normal again.

investigating2020-10-23T22:42:17.207Z

We are currently experiencing very slow response times for app.waitwhile.com. We are working with our cloud provider to remediate this.

Oct 21, 2020

Report: "Slow response times for app.waitwhile.com"

Last update 2020-10-21T18:39:46.187Z

resolved2020-10-21T18:38:12.311Z

This incident has been resolved.

monitoring2020-10-21T18:11:43.282Z

The high latencies have subsided and we continue to monitor the situation.

identified2020-10-21T17:32:16.000Z

We are currently experiencing very slow response times for app.waitwhile.com. We are working with our cloud provider to remediate this.

Oct 4, 2020

Report: "Elevated error rates and latencies in REST API (v1)"

Last update 2020-10-04T11:16:50.642Z

resolved2020-10-04T11:16:50.632Z

This incident has been resolved.

monitoring2020-10-04T10:15:01.164Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-04T09:59:20.563Z

We are currently investigating this issue.

Oct 3, 2020

Report: "Technical issues with REST API (v1)"

Last update 2020-10-03T10:35:38.432Z

resolved2020-10-03T10:35:38.417Z

This incident has been resolved.

monitoring2020-10-03T09:38:14.770Z

A fix has been implemented and we are monitoring the results.

investigating2020-10-03T09:10:49.652Z

We are continuing to investigate this issue.

investigating2020-10-03T09:05:30.378Z

We are currently investigating this issue.

Sep 23, 2020

Report: "Slow response times for app.waitwhile.com"

Last update 2020-09-23T19:43:10.374Z

resolved2020-09-23T19:43:10.359Z

This incident has been resolved.

investigating2020-09-23T19:12:51.357Z

We are currently experiencing very slow response times from our realtime database affecting app.waitwhile.com. We are investigating and will post back as soon as we have more information.

Sep 18, 2020

Report: "Slow response times for app.waitwhile.com"

Last update 2020-09-18T21:53:02.778Z

resolved2020-09-18T21:53:02.760Z

This incident has been resolved.

monitoring2020-09-18T21:38:53.310Z

Response times are stabilizing and we are continuing to monitor the situation.

investigating2020-09-18T21:19:37.165Z

We are continuing to investigate this issue.

investigating2020-09-18T21:18:18.000Z

We are currently experiencing very slow response times from our realtime database affecting app.waitwhile.com. We are investigating and will post back as soon as we have more information.