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Last checked 2025-06-14T13:53:56.257Z from Voximplant's official status page

Historical record of incidents for Voximplant

Jun 10, 2025

Report: "Problem with call history for some customers in RU region"

Last update 2025-06-10T16:22:23.163Z

resolved2025-06-10T16:01:53.000Z

This incident has been resolved.

investigating2025-06-10T15:19:36.000Z

We are currently investigating this issue.

Report: "There was a problem with SDK calls with some customers in RU region"

Last update 2025-06-10T06:29:42.040Z

investigating2025-06-10T06:29:42.038Z

We are aware of an issue with SDK calls that affected some users in RU region. Affected users were unable to make or receive calls via the SDK. SDK error, code 603 or “No connection to server”

Jun 5, 2025

Report: "Some customers in RU region may have issues with PSTN calls."

Last update 2025-06-05T13:43:31.762Z

investigating2025-06-05T13:43:31.760Z

We are continuing to investigate this issue.

investigating2025-06-05T13:43:15.844Z

We are currently investigating this issue.

Report: "Lack of access to Voximplantkit portal in RU region"

Last update 2025-06-05T10:41:54.427Z

investigating2025-06-05T10:41:34.595Z

Lack of access to Voximplantkit portal in RU region

May 31, 2025

Report: "Problem with chats for Kit accounts. US, EU, RU, KZ regions."

Last update 2025-05-31T17:38:47.637Z

resolved2025-05-31T17:38:47.623Z

This incident has been resolved.

identified2025-05-31T15:36:58.000Z

The issue has been identified and a fix is being implemented.

Report: "Problem with chats for Kit accounts. US, EU, RU, KZ regions."

Last update 2025-05-31T12:38:00.000Z

Resolved2025-05-31T12:38:00.000Z

This incident has been resolved.

Identified2025-05-31T10:36:00.000Z

The issue has been identified and a fix is being implemented.

May 30, 2025

Report: "Issues with inbound calls for some numbers in North America"

Last update 2025-05-30T22:56:51.874Z

resolved2025-05-30T22:50:42.000Z

This incident has been resolved.

investigating2025-05-30T16:15:28.000Z

We are currently investigating this issue.

Report: "Issues with inbound calls for some numbers in North America"

Last update 2025-05-30T17:50:00.000Z

Resolved2025-05-30T17:50:00.000Z

This incident has been resolved.

Investigating2025-05-30T11:15:00.000Z

We are currently investigating this issue.

May 22, 2025

Report: "Problem with chats for Kit accounts in the RU region"

Last update 2025-05-22T12:25:54.127Z

resolved2025-05-22T12:05:41.000Z

This incident has been resolved.

investigating2025-05-22T11:47:10.000Z

We are currently investigating this issue.

Report: "Problem with chats for Kit accounts in the RU region"

Last update 2025-05-22T07:05:00.000Z

Resolved2025-05-22T07:05:00.000Z

This incident has been resolved.

Investigating2025-05-22T06:47:00.000Z

We are currently investigating this issue.

May 20, 2025

Report: "Problem with login in RU region for Voximplant Kit"

Last update 2025-05-20T11:11:40.455Z

resolved2025-05-20T11:11:40.438Z

This incident has been resolved.

investigating2025-05-20T11:05:21.109Z

We are continuing to investigate this issue.

investigating2025-05-20T10:35:26.000Z

We are currently investigating this issue.

May 18, 2025

Report: "Login issue for Voximplant Kit in the Kazakhstan region"

Last update 2025-05-18T09:24:59.072Z

resolved2025-05-18T09:05:24.000Z

This incident has been resolved.

investigating2025-05-18T03:47:52.000Z

We are currently investigating this issue.

May 15, 2025

Report: "There are issues with the services related to calls in the RU region."

Last update 2025-05-15T16:18:46.882Z

resolved2025-05-15T16:03:35.000Z

This incident has been resolved.

investigating2025-05-15T15:17:19.000Z

We are continuing to investigate this issue.

investigating2025-05-15T15:10:23.000Z

We are currently investigating this issue.

May 10, 2025

Report: "Issue with incoming and outgoing calls in Rostov-na-Donu, Russia"

Last update 2025-05-10T17:34:26.992Z

resolved2025-05-10T16:37:05.000Z

This incident has been resolved.

investigating2025-05-09T19:15:17.227Z

We are continuing to investigate this issue.

investigating2025-05-09T19:14:58.637Z

We are currently investigating this issue.

May 9, 2025

Report: "Incoming calls to Novosibirsk numbers (73832349XXX) don't work."

Last update 2025-05-09T11:42:33.029Z

resolved2025-05-09T09:00:11.000Z

This incident has been resolved.

investigating2025-05-09T08:50:42.000Z

We are continuing to investigate this issue.

investigating2025-05-09T06:35:40.000Z

We are currently investigating this issue.

Apr 22, 2025

Report: "Incoming calls do not work on the folowing numbers - Krasnodar, Russia (78612139ХХХ, 78612132ХХХ, 78612137ХХХ)"

Last update 2025-04-22T23:28:07.324Z

resolved2025-04-22T23:28:07.302Z

This incident has been resolved.

investigating2025-04-22T22:14:38.000Z

We are currently investigating this issue.

Apr 21, 2025

Report: "We are experiencing issues with some SIP registrations and calls in the RU region"

Last update 2025-04-21T15:20:56.256Z

resolved2025-04-20T17:00:00.000Z

This incident has been resolved.

investigating2025-04-17T09:37:58.000Z

We are currently investigating this issue.

Apr 17, 2025

Report: "The problem with the messaging for Kit Ru region"

Last update 2025-04-17T17:13:07.852Z

resolved2025-04-17T16:40:52.000Z

This incident has been resolved.

investigating2025-04-17T15:55:37.000Z

We are currently investigating this issue.

Report: "Problem with SIP registrations in the RU region"

Last update 2025-04-17T06:10:30.261Z

resolved2025-04-17T05:55:16.000Z

This incident has been resolved.

investigating2025-04-16T23:13:36.000Z

We are currently investigating this issue.

Apr 11, 2025

Report: "Issues with SIP connectivity in the USA"

Last update 2025-04-11T11:30:02.459Z

resolved2025-04-11T11:00:51.000Z

This incident has been resolved.

investigating2025-04-11T08:57:00.000Z

We are continuing to investigate this issue.

investigating2025-04-11T08:56:45.000Z

We are currently investigating this issue.

Apr 8, 2025

Report: "The problem with incoming calls via SIP"

Last update 2025-04-08T18:03:02.202Z

resolved2025-04-08T18:03:02.184Z

This incident has been resolved.

investigating2025-04-08T15:40:08.000Z

We are currently investigating this issue.

Apr 1, 2025

Report: "Problem with statuses in KIT RU\KZ region"

Last update 2025-04-01T10:50:35.094Z

resolved2025-04-01T10:29:18.000Z

This incident has been resolved.

investigating2025-04-01T10:29:12.000Z

We are continuing to investigate this issue.

investigating2025-04-01T10:03:08.000Z

We are continuing to investigate this issue.

investigating2025-04-01T09:00:57.000Z

We are currently investigating this issue.

Mar 31, 2025

Report: "Problem with statuses and messaging in KIT RU\KZ region"

Last update 2025-03-31T16:22:02.908Z

resolved2025-03-31T16:22:02.892Z

This incident has been resolved.

investigating2025-03-31T12:11:18.000Z

We are currently investigating this issue.

Report: "Issues with API and Control panel for some RU accounts"

Last update 2025-03-31T15:10:20.957Z

resolved2025-03-31T15:10:20.940Z

This incident has been resolved.

monitoring2025-03-31T14:27:33.000Z

A fix has been implemented and we are monitoring the results.

Report: "Problem with statuses in KIT RU\KZ region"

Last update 2025-03-31T12:55:30.959Z

resolved2025-03-31T12:55:30.943Z

This incident has been resolved.

investigating2025-03-31T12:11:31.000Z

We are currently investigating this issue.

Report: "Kit services are not working, and Platform services are partially unavailable in the RU region."

Last update 2025-03-31T05:32:48.134Z

investigating2025-03-31T18:12:02.000Z

We are continuing to investigate this issue.

resolved2025-03-30T21:00:48.000Z

This incident has been resolved.

identified2025-03-30T20:45:32.000Z

We are continuing to work on a fix for this issue.

identified2025-03-30T20:40:20.000Z

We are continuing to work on a fix for this issue.

identified2025-03-30T20:39:03.008Z

The issue has been identified and a fix is being implemented.

investigating2025-03-30T16:00:30.000Z

We are continuing to investigate this issue.

investigating2025-03-30T09:20:15.000Z

We are currently investigating this issue.

Mar 28, 2025

Report: "The problem with the messaging for Kit in Mexico"

Last update 2025-03-28T18:21:12.535Z

resolved2025-03-28T18:21:12.501Z

This incident has been resolved.

investigating2025-03-28T16:33:21.937Z

We are continuing to investigate this issue.

investigating2025-03-28T16:00:57.000Z

We are currently investigating this issue.

Mar 25, 2025

Report: "Issue with DEF numbers in RU region: some calls are not going through"

Last update 2025-03-25T11:49:51.665Z

resolved2025-03-25T11:31:21.000Z

This incident has been resolved.

investigating2025-03-24T21:45:38.000Z

We are currently investigating this issue.

Mar 22, 2025

Report: "The problem with the calls for US region."

Last update 2025-03-22T09:05:54.464Z

resolved2025-03-22T01:45:28.000Z

This incident has been resolved.

investigating2025-03-22T00:37:20.000Z

We are currently investigating this issue.

Mar 18, 2025

Report: "The problem with the messaging for Kit"

Last update 2025-03-18T06:56:15.751Z

resolved2025-03-18T06:40:51.000Z

This incident has been resolved.

investigating2025-03-18T06:30:07.196Z

We are continuing to investigate this issue.

investigating2025-03-17T17:40:29.000Z

We are currently investigating this issue.

Mar 12, 2025

Report: "The problem with the messaging for Kit Ru region"

Last update 2025-03-12T11:02:06.574Z

resolved2025-03-12T11:02:06.556Z

This incident has been resolved.

investigating2025-03-12T08:20:52.000Z

We are continuing to investigate this issue.

investigating2025-03-12T08:19:58.000Z

We are currently investigating this issue.

Report: "Problem with Kit services in RU2 region"

Last update 2025-03-12T04:59:13.946Z

resolved2025-03-12T04:17:50.000Z

This incident has been resolved.

investigating2025-03-12T04:00:29.728Z

We are continuing to investigate this issue.

investigating2025-03-12T00:47:04.000Z

We are currently investigating this issue.

Mar 7, 2025

Report: "Partial unavailability of Avatar service"

Last update 2025-03-07T07:20:14.553Z

resolved2025-03-04T10:43:10.000Z

This incident has been resolved.

investigating2025-03-03T15:00:39.000Z

We are currently investigating this issue.

Feb 26, 2025

Report: "Kit functions feature doesn't work properly in Europe"

Last update 2025-02-26T07:07:42.228Z

resolved2025-02-26T07:03:34.000Z

The incident is solved

investigating2025-02-26T06:43:15.000Z

We are currently investigating this issue.

Feb 20, 2025

Report: "Problem with Kit services in KZ region"

Last update 2025-02-20T07:37:37.166Z

resolved2025-02-20T07:37:37.153Z

Our developers have solved the problem.

investigating2025-02-20T06:32:49.385Z

We are currently investigating this issue.

Feb 18, 2025

Report: "There is a problem with calls from mobile numbers(RU), the calls are not going through"

Last update 2025-02-18T09:33:40.731Z

resolved2025-02-18T09:08:27.000Z

This incident has been resolved.

investigating2025-02-18T08:40:32.000Z

We are currently investigating this issue.

Feb 17, 2025

Report: "Kit - Problem with displaying call statistics for RU region"

Last update 2025-02-17T14:03:54.152Z

resolved2025-02-17T13:30:02.000Z

This incident has been resolved.

investigating2025-02-17T08:30:45.000Z

We are currently investigating this issue.

Feb 14, 2025

Report: "Problems with the operation of callist and automatic campaigns in the RU region"

Last update 2025-02-14T08:30:49.918Z

resolved2025-02-14T07:22:55.000Z

This incident has been resolved.

investigating2025-02-14T00:00:22.000Z

We are currently investigating this issue.

Jan 31, 2025

Report: "Problem with functions in US region"

Last update 2025-01-31T07:08:17.822Z

resolved2025-01-31T06:55:07.000Z

This incident has been resolved.

investigating2025-01-31T05:00:16.000Z

We are currently investigating this issue.

Jan 30, 2025

Report: "Problem with distribution of chats to operators in RU and KZ regions"

Last update 2025-01-30T09:05:25.309Z

resolved2025-01-30T07:55:07.000Z

This incident has been resolved.

investigating2025-01-30T03:30:08.000Z

We are currently investigating this issue.

Jan 27, 2025

Report: "Problem with switching operator statuses for some customers in the RU region"

Last update 2025-01-27T06:12:18.272Z

resolved2025-01-26T19:00:55.000Z

This incident has been resolved.

monitoring2025-01-26T09:00:11.000Z

A fix has been implemented and we are monitoring the results.

investigating2025-01-26T07:45:08.000Z

We are currently investigating this issue.

Jan 22, 2025

Report: "Problems with the services in the EU region."

Last update 2025-01-22T07:20:35.116Z

resolved2025-01-22T07:20:35.095Z

This incident has been resolved.

investigating2025-01-22T06:39:35.000Z

We are currently investigating this issue.

Dec 12, 2024

Report: "Unavailability of sending and receiving messages via IM service"

Last update 2024-12-12T19:08:27.198Z

resolved2024-12-12T18:30:05.000Z

The service has been restored

investigating2024-12-12T17:09:07.000Z

The issue is under investigating

Dec 10, 2024

Report: "Problem with calls in KZ region"

Last update 2024-12-10T14:55:38.184Z

resolved2024-12-10T14:55:38.172Z

This incident has been resolved.

investigating2024-12-10T14:18:35.922Z

We are continuing to investigate this issue.

investigating2024-12-10T12:47:04.000Z

We are currently investigating this issue.

Nov 29, 2024

Report: "Problem with Kit services in RU region"

Last update 2024-11-29T15:24:43.279Z

resolved2024-11-29T15:24:43.258Z

This incident has been resolved.

investigating2024-11-29T13:55:31.634Z

We are continuing to investigate this issue.

investigating2024-11-29T13:48:20.758Z

We are continuing to investigate this issue.

investigating2024-11-29T13:46:36.092Z

The problem arises with the operators statuses, PDS campaigns. Our developers are already working on solving this problem.

Nov 7, 2024

Report: "PDS is not available for RU region"

Last update 2024-11-07T09:30:57.917Z

resolved2024-11-07T09:25:53.000Z

This incident has been resolved.

investigating2024-11-07T08:47:19.000Z

We are currently investigating this issue.

Oct 31, 2024

Report: "calls to Moscow numbers did not go through"

Last update 2024-10-31T14:20:57.166Z

resolved2024-10-31T14:13:57.000Z

This incident has been resolved.

investigating2024-10-31T12:00:41.000Z

We are currently investigating this issue.

Oct 30, 2024

Report: "Problem with messaging for Kit accounts in the RU region"

Last update 2024-10-30T12:40:35.322Z

resolved2024-10-30T12:00:00.709Z

This incident has been resolved.

investigating2024-10-30T10:50:23.000Z

We’re aware of a problem with automatically assigning chats to agents. We are currently investigating this issue.

Oct 28, 2024

Report: "Problem with switching operator statuses for some customers in the RU region"

Last update 2024-10-28T18:15:39.269Z

resolved2024-10-28T18:00:09.000Z

This incident has been resolved.

investigating2024-10-28T16:40:22.000Z

We are currently investigating this issue.

Oct 25, 2024

Report: "Problem with messaging for Kit accounts in the RU region"

Last update 2024-10-25T13:07:00.423Z

resolved2024-10-25T12:35:25.000Z

This incident has been resolved.

investigating2024-10-25T11:50:21.000Z

We are currently investigating this issue.

Report: "Problem with Kit services in KZ region"

Last update 2024-10-25T07:29:09.934Z

resolved2024-10-25T07:00:17.000Z

This incident has been resolved.

investigating2024-10-25T06:35:56.000Z

We are currently investigating this issue.

Oct 23, 2024

Report: "Voximplant Kit outbound messaging is not working in RU region"

Last update 2024-10-23T15:51:37.518Z

resolved2024-10-23T15:47:31.000Z

This incident has been resolved.

investigating2024-10-23T13:25:48.000Z

We are currently investigating this issue.

Report: "Key value storage is not available in the USA"

Last update 2024-10-23T13:49:34.530Z

resolved2024-10-23T13:37:11.000Z

This incident has been resolved.

investigating2024-10-23T12:41:29.000Z

We are currently investigating this issue.

Report: "Problem with distribution of chats to operators in RU and KZ regions"

Last update 2024-10-23T08:31:39.923Z

resolved2024-10-23T08:24:33.000Z

This incident has been resolved.

investigating2024-10-23T06:08:01.474Z

We are currently investigating this issue.

Oct 17, 2024

Report: "SIP calls in Ru region are temporary unavailable due to planned maintenance on the SIP server equipment"

Last update 2024-10-17T20:17:23.748Z

resolved2024-10-17T19:54:40.000Z

Maintenance has been finished

investigating2024-10-17T19:31:29.000Z

Maintenance has been started

Oct 16, 2024

Report: "Problem with switching operator statuses and purchasing numbers for some customers in the RU region"

Last update 2024-10-16T17:28:42.352Z

resolved2024-10-16T16:40:41.000Z

This incident has been resolved.

investigating2024-10-16T14:20:18.000Z

We are currently investigating this issue.

Report: "Issue with Avatar in RU region"

Last update 2024-10-16T07:28:41.136Z

resolved2024-10-16T07:20:13.000Z

This incident has been resolved.

investigating2024-10-16T05:23:01.910Z

We are currently investigating this issue.