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Vouched is currently Operational

Last checked 2025-06-14T13:28:48.499Z from Vouched's official status page

Historical record of incidents for Vouched

Jan 31, 2025

Report: "Service Disruption"

Last update 2025-01-31T18:05:57.060Z

resolved2025-01-31T18:05:57.042Z

This incident has been resolved.

investigating2025-01-31T15:12:47.494Z

We have mitigated the issue and are monitoring our systems.

investigating2025-01-31T14:42:18.537Z

We are current investigating this issue.

Dec 6, 2024

Report: "DLV outage"

Last update 2024-12-06T22:20:00.289Z

resolved2024-12-06T21:30:00.000Z

We are investigating an issue with DLV related requests.

Aug 19, 2024

Report: "Vouched API degraded"

Last update 2024-08-19T21:02:20.207Z

resolved2024-08-19T20:41:01.154Z

This incident has been resolved.

monitoring2024-08-19T20:37:06.077Z

There was an issue with a recent deployment, the deployment has been rolled back.

May 16, 2024

Report: "Invites functionality degraded"

Last update 2024-05-16T20:05:42.819Z

resolved2024-05-16T20:05:42.806Z

This incident has been resolved.

monitoring2024-05-16T18:33:37.203Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-16T18:21:58.923Z

We are currently investigating this issue.

Apr 23, 2024

Report: "Vouched api degraded"

Last update 2024-04-23T21:58:22.867Z

resolved2024-04-23T21:58:22.852Z

This incident has been resolved.

monitoring2024-04-23T21:57:50.002Z

This issue has been resolved

monitoring2024-04-23T20:31:51.938Z

The system is recovering and we are actively monitoring

investigating2024-04-23T19:15:14.172Z

We are currently investigating this issue.

Apr 9, 2024

Report: "Vouched Dashboard inaccessible"

Last update 2024-04-09T23:33:11.336Z

resolved2024-04-09T23:33:11.321Z

This incident has been resolved.

monitoring2024-04-09T23:12:52.830Z

A fix has been implemented and we are monitoring the results.

investigating2024-04-09T23:04:13.527Z

We are currently investigating this issue.

Feb 21, 2024

Report: "Issues with VouchedNow and JS Plugin/Web SDK completing IDV jobs"

Last update 2024-02-21T22:11:29.638Z

resolved2024-02-21T21:00:00.000Z

We detected and received reports from customers where the VouchedNow and JS Plugin/Web SDK verification jobs were failing to load. A bug was identified and rolled back to resolve the issue.

Feb 9, 2024

Report: "Increased error rate and latency on Vouched api"

Last update 2024-02-09T22:30:30.414Z

resolved2024-02-09T22:30:30.392Z

This incident has been resolved.

monitoring2024-02-09T22:06:22.954Z

A fix has been implemented and we are monitoring the results.

investigating2024-02-09T21:54:49.058Z

We are observing increased errors and latency hitting our api. We are investigating the issue.

Dec 15, 2023

Report: "Issue with Invite links"

Last update 2023-12-15T17:47:19.587Z

postmortem2023-12-15T17:47:04.847Z

As part of security enhancements to the vouched dashboard, an update was made that caused some invites to fail once a customer attempted to complete an IDV flow. As part of our post incident processes, we are revisiting our release processes and closing gaps in our monitoring in this area.

resolved2023-12-09T14:53:16.496Z

We have identified the issue with sending candidate invite links and the issue is now resolved

investigating2023-12-09T14:51:24.542Z

We have identified an issue sending candidate invite links.

Nov 28, 2023

Report: "Issues loading IDV via the javascript plugin"

Last update 2023-11-28T16:26:51.995Z

resolved2023-11-28T16:21:37.000Z

We received and identified reports where the javascript plugin was failing to load for some customers. A recent change was reverted which fixed the issue.

Nov 8, 2023

Report: "Degradation in processing drivers license verification for California"

Last update 2023-11-08T21:19:13.229Z

resolved2023-11-08T21:19:13.215Z

This incident has been resolved.

investigating2023-11-02T20:49:31.135Z

We have identified an issue causing verification of California drivers license to be delayed. We are working on a resolution and will report back with updates.

Oct 23, 2023

Report: "Issues displaying QR codes in Vouched Now and Javascript Plugin expierence"

Last update 2023-10-23T18:21:37.799Z

resolved2023-10-20T19:00:00.000Z

An issue was identified where QR codes were not displayed correctly in Vouched Now expierenc and the Javascript plugin experience. End customers would not have been able to handoff the IDV expierence to a mobile phone or other device via scanning the QR code. A fix was deployed at 10/23 1:20am PST.

Oct 9, 2023

Report: "We are investigating increased error rates on the API"

Last update 2023-10-09T20:03:25.539Z

resolved2023-10-09T20:03:25.526Z

This incident has been resolved.

identified2023-10-09T19:40:33.592Z

We are investigating increased error rates on the API

Sep 27, 2023

Report: "We are investigating issues where invite links are not loading for customers."

Last update 2023-09-27T21:10:33.939Z

resolved2023-09-27T21:10:33.922Z

We identified the root cause and implemented a fix.

investigating2023-09-27T21:01:35.114Z

We are looking into issues where invites are not properly loading for customers.

Aug 18, 2023

Report: "Issues sending sms messages"

Last update 2023-08-18T15:45:34.989Z

resolved2023-08-18T15:45:34.973Z

This incident has been resolved.

identified2023-08-18T00:23:03.019Z

Our SMS provider is experiencing difficulty delivering messages. Impact out customers are delayed delivery of text messages for verification jobs

Aug 9, 2023

Report: "Our downstream provider for AAMVA and DLV is experiencing issues causing delays in processing requests."

Last update 2023-08-09T23:07:29.491Z

resolved2023-08-09T23:07:29.470Z

This incident has been resolved.

identified2023-08-09T20:12:08.962Z

Impact to customers are that DLV and AAMVA portions of IDV will be delayed.

Aug 8, 2023

Report: "We are investigating reports of customers unable to login to the Vouched management portal. API and Integrations are operating normally."

Last update 2023-08-08T17:48:16.060Z

resolved2023-08-08T17:48:16.042Z

This incident has been resolved.

monitoring2023-08-08T16:15:00.354Z

A fix has been deployed and we are monitoring.

investigating2023-08-08T16:06:34.397Z

We are currently investigating this issue.

Jul 25, 2023

Report: "We are investigating issues with Darkweb results not appearing in Crosscheck results"

Last update 2023-07-25T16:52:25.355Z

resolved2023-07-25T16:52:25.343Z

This incident has been resolved.

identified2023-07-24T15:38:55.748Z

We have identified an issue with one of our data providers and are working on a solution.

investigating2023-07-24T15:17:53.991Z

We are investigating issues with Darkweb in Crosscheck.

Jul 21, 2023

Report: "Problems finishing the ID step"

Last update 2023-07-21T12:45:29.730Z

resolved2023-07-21T12:45:29.716Z

This incident has been resolved.

monitoring2023-07-21T12:03:30.260Z

A fix has been implemented and we are monitoring the results.

Jul 11, 2023

Report: "Jobs did not run with configured settings"

Last update 2023-07-11T19:51:18.484Z

resolved2023-07-05T23:00:00.000Z

From July 5th ~3:57pm to July 6th ~9:40 am PST jobs may have not run enabled features such as crosscheck. A resolution was deployed to fix this issue.

Report: "Issues resetting passwords in dashboard app"

Last update 2023-07-11T19:49:22.122Z

resolved2023-07-03T23:30:00.000Z

Users may have experienced issues attempting to reset their password.

Report: "We are looking into an issue where reviews submitted through the dashboard or API are returning 400s."

Last update 2023-07-11T19:27:35.245Z

resolved2023-07-11T19:27:35.232Z

This incident has been resolved.

identified2023-07-11T18:49:51.214Z

The issue has been identified and we are implementing a fix.

Jul 2, 2023

Report: "Increased latency and error rates with the SSN verification API"

Last update 2023-07-02T18:41:33.696Z

resolved2023-07-02T18:41:33.683Z

SSN verification endpoint has recovered.

identified2023-07-02T16:13:29.101Z

We are investigating increased latency and error rates with the SSN verification API documented here https://docs.vouched.id/reference/ecbsv_ssnjob-1. An issue with a downstream provider has been identified. All other API endpoints are functioning normally.

Jun 29, 2023

Report: "Issues taking the back of IDs in the Plugin using desktop browsers"

Last update 2023-06-29T20:01:53.327Z

resolved2023-06-29T20:01:53.316Z

This incident has been resolved.

monitoring2023-06-29T19:04:56.655Z

A fix as been implemented and the issue with backside of an identification card. We will continue to monitor.

identified2023-06-29T18:53:16.115Z

We've identified and are taking steps to address a particular problem. This issue exclusively affects desktop browsers that are set up to take a photograph of the backside of an identification card. This problem doesn't impact mobile devices - they continue to function normally.

investigating2023-06-29T18:22:28.672Z

We are currently investigating this issue.

Jun 21, 2023

Report: "We are investigating issues with the ecbsv SSN verification API"

Last update 2023-06-21T15:44:44.577Z

resolved2023-06-21T15:44:44.562Z

An issue with our downstream provider has been resolved.

investigating2023-06-21T04:00:12.217Z

We are investigating increases latency and error rates with the SSN verification API documented here https://docs.vouched.id/reference/ecbsv_ssnjob-1. All other API endpoints are functioning normally.

Jun 15, 2023

Report: "We are investigating issues with selfie and face match scores"

Last update 2023-06-15T16:33:01.772Z

resolved2023-06-15T16:33:01.761Z

We identified the issue the issue and have deployed fix

investigating2023-06-15T15:37:08.850Z

Customers may selfie and facematch scores empty on verification jobs.

Jun 13, 2023

Report: "We are investigating IDV jobs returning selfie score of zero"

Last update 2023-06-13T23:26:41.128Z

resolved2023-06-13T23:26:41.114Z

We have deployed a fix and the issue is resolved.

investigating2023-06-13T22:51:14.561Z

We are currently investigating this issue.

Report: "We are investigating issues with IDV jobs that have darkweb monitoring enabled failing. IDV jobs without darkweb are not effected at this time."

Last update 2023-06-13T20:46:54.402Z

resolved2023-06-13T20:46:54.389Z

We have deployed a change to mitigate the underlying issue.

investigating2023-06-13T20:45:15.771Z

We are continuing to investigate this issue.

investigating2023-06-13T19:52:41.779Z

We are currently investigating this issue.

Jun 8, 2023

Report: "Liveness Degradation - resolved"

Last update 2023-06-08T18:11:16.597Z

resolved2023-06-05T02:00:00.000Z

On Jun 4th 6:30pm a deployment to our front end client caused issues loading a models needed to perform liveness checks. A fix was deployed by Jun 5th 2:10pm that resolved the issue. Clients using liveness feature were effected.

Jun 2, 2023

Report: "API Degraded"

Last update 2023-06-02T17:57:22.579Z

resolved2023-05-31T22:00:00.000Z

On 5/31 from 15:02 - 16:34 Pacific time a large percentage of the IDV jobs were left in an active state. This was caused due to a deployed bug during an attempted improvement of the system that was reverted upon detection.

May 7, 2023

Report: "We have identified issues with crosscheck enabled identity verification jobs"

Last update 2023-05-07T23:40:24.205Z

resolved2023-05-07T23:40:24.194Z

This incident has been resolved.

monitoring2023-05-07T22:31:48.051Z

A fix has been implemented and we are monitoring the results.

identified2023-05-07T21:53:48.748Z

We are aware of issues with jobs that have crosscheck enabled remaining in an active state. Our engineering team has identified the issue and are working on a resolution. Areas impacted are IDV jobs with crosscheck enabled and crosscheck API calls.

Apr 27, 2023

Report: "We are investigating an elevated rate of errors with the job review dashboard"

Last update 2023-04-27T20:02:51.005Z

resolved2023-04-27T20:02:50.989Z

This incident has been resolved.

monitoring2023-04-27T19:19:23.495Z

We are continuing to monitor for any further issues.

monitoring2023-04-27T19:03:46.427Z

We are continuing to monitor for any further issues.

monitoring2023-04-27T19:03:24.041Z

A fix has been implemented and the job review dashboard is operational again. We are monitoring the fix.

investigating2023-04-27T18:44:45.606Z

We are currently investigating this issue.

Apr 25, 2023

Report: "We are investigating issues where customers are unable to complete the verification flow"

Last update 2023-04-25T17:15:18.785Z

resolved2023-04-25T17:15:18.767Z

This incident has been resolved.

monitoring2023-04-25T14:33:40.006Z

A fix has been implemented and we are monitoring the results.

investigating2023-04-25T14:05:20.933Z

We are currently investigating this issue.

Apr 19, 2023

Report: "We are investigating reports of slow loading of job results in the dashboard application and webhooks not firing on the completion of jobs."

Last update 2023-04-19T19:13:28.138Z

resolved2023-04-19T19:13:28.124Z

This incident has been resolved.

monitoring2023-04-19T15:37:39.065Z

A fix has been implemented and we are monitoring the results.

investigating2023-04-19T14:52:49.944Z

We are of and investigating reports of slow loading of job results the in the dashboard application. We are also investigating reports that webhooks are not firing on the completion of jobs.

Mar 22, 2023

Report: "We are investigating reports of groups not appearing in the Vouched dashboard application."

Last update 2023-03-22T17:35:48.163Z

resolved2023-03-22T17:35:48.150Z

We have deployed a fix for the issue and are monitoring.

identified2023-03-22T17:05:56.962Z

The issue has been identified and a fix is being implemented.

investigating2023-03-22T17:04:41.283Z

Groups inside the dashboard are not appearing for customers. Groups functionality through the API is working correctly and this is a display issue in the dashboard app only.

Mar 3, 2023

Report: "Errors reported"

Last update 2023-03-03T19:32:07.527Z

resolved2023-03-03T19:32:07.515Z

The incident has been resolved.

monitoring2023-03-03T18:06:44.382Z

A fix has been implemented and we are monitoring the results.

identified2023-03-03T18:00:47.182Z

We have identified an issue and taken steps to mitigate the issue.

investigating2023-03-03T17:53:37.059Z

We are investigating an increased rate of errors.

Feb 22, 2023

Report: "Vouched docs site returning 404"

Last update 2023-02-22T17:41:54.394Z

resolved2023-02-22T17:41:54.373Z

We have resolved the issue with the docs site.

investigating2023-02-22T17:32:45.667Z

We are currently investigating an issue with our docs.vouched.id site returning 404s. The API is functional .

Dec 15, 2022

Report: "Vouched APIs are unresponsive"

Last update 2022-12-15T22:30:41.358Z

resolved2022-12-15T22:30:41.341Z

This incident has been resolved.

monitoring2022-12-15T22:09:48.230Z

A fix has been implemented and we are monitoring the results.

identified2022-12-15T21:25:22.801Z

The issue has been identified and a fix is being implemented.

investigating2022-12-15T21:03:37.056Z

We are currently investigating.

Nov 17, 2022

Report: "Customers may experience issues loading www.vouched.id."

Last update 2022-11-17T17:26:02.329Z

resolved2022-11-17T17:26:02.313Z

This incident has been resolved.

monitoring2022-11-17T17:20:09.092Z

A fix has been implemented and we are monitoring the results.

investigating2022-11-17T16:06:03.970Z

We are investigating an issue our www.vouched.id site. The API and the dashboard of Vouched is unaffected.

Nov 10, 2022

Report: "Some customers may have issues logging into their Dashboard portal"

Last update 2022-11-10T00:12:47.303Z

resolved2022-11-10T00:12:47.291Z

This incident has been resolved.

identified2022-11-09T23:06:36.710Z

The issue has been identified and a fix is being implemented.

Apr 28, 2022

Report: "Elevated Error Rates when evaluating some document types"

Last update 2022-04-28T18:56:59.435Z

resolved2022-04-28T18:56:59.421Z

This incident has been resolved.

identified2022-04-28T17:24:39.928Z

The issue has been identified and a fix is being implemented.

investigating2022-04-28T17:08:38.101Z

We are currently investigating this issue.

Apr 6, 2022

Report: "Vouched Dashboard is experiencing elevated errors"

Last update 2022-04-06T20:31:17.149Z

resolved2022-04-06T20:31:17.134Z

Incident has been resolved.

monitoring2022-04-06T20:29:52.957Z

A fix has been rolled out and the team is monitoring recovery.

identified2022-04-06T19:47:31.143Z

We've identified the cause of the issue, we are rolling back a recent change that introduced a bug.

investigating2022-04-06T19:43:53.410Z

We are currently investigating issues when viewing job details. This is related to a recent update that we are in the process of rolling back.

Jan 9, 2022

Report: "Elevated error rates - API"

Last update 2022-01-09T02:50:25.452Z

resolved2022-01-09T02:50:25.438Z

This incident has been resolved.

identified2022-01-09T02:19:30.484Z

The issue has been identified and a fix is being implemented.

investigating2022-01-09T02:19:17.572Z

We are currently experiencing elevated error rates in our API, caused by issues with our cloud provider. Mitigation work is currently underway.

Dec 22, 2021

Report: "Elevated error rates - API"

Last update 2021-12-22T21:38:27.872Z

resolved2021-12-22T02:00:00.000Z

We experienced elevated error rates in our API. This issue persisted from 6pm PST, 12/21/2021 to 9:45am PST 12/22/2021. This issue has been resolved.

Dec 6, 2021

Report: "sandbox.vouched.id outage"

Last update 2021-12-06T19:18:47.809Z

resolved2021-12-05T17:00:00.000Z

Our sandbox testing environment https://sandbox.vouched.id experienced an outage due to a DNS misconfiguration. We have identified and fixed the issue, the issue was resolved at 10:45am PST 12/6/2021. We have updated our monitoring system to better detect this type of issue going forward. We apologize for the downtime this caused.

Nov 16, 2021

Report: "Global: Experiencing Issue with Cloud networking"

Last update 2021-11-16T19:25:38.175Z

resolved2021-11-16T17:30:00.000Z

Our cloud provider experienced a short network outage that affected connectivity to our external systems from 9:36am to 9:52am PST.

Aug 18, 2021

Report: "Elevated error rate for a subsection of API requests"

Last update 2021-08-18T00:47:32.741Z

resolved2021-08-16T19:00:00.000Z

This incident has been resolved.

Jul 21, 2021

Report: "Elevated error rate for a subsection of API requests"

Last update 2021-07-21T22:16:41.817Z

resolved2021-07-21T22:16:41.799Z

This incident has been resolved.

monitoring2021-07-21T20:58:18.306Z

A fix has been implemented and we are monitoring the results.

identified2021-07-21T19:10:28.825Z

The issue has been identified and a fix is being implemented.

investigating2021-07-21T19:08:43.606Z

We are currently investigating this issue.

Jun 25, 2021

Report: "Management Portal Login Issues"

Last update 2021-06-25T18:11:33.291Z

resolved2021-06-25T18:11:33.263Z

This incident has been resolved.

monitoring2021-06-25T17:20:18.374Z

A fix has been implemented and we are monitoring the results.

identified2021-06-25T17:18:41.046Z

The issue has been identified and a fix is being implemented.

investigating2021-06-25T17:16:31.917Z

We are currently investigating the issue that causes Management Portal login requests to fail for a part of Vouched customers.

May 20, 2021

Report: "Elevated error rate for IDVs using barcode feature"

Last update 2021-05-20T19:31:22.294Z

resolved2021-05-20T19:28:36.009Z

This incident has been resolved.

monitoring2021-05-20T19:24:44.378Z

A fix has been implemented and we are monitoring the results.

identified2021-05-20T19:21:39.905Z

The issue has been identified and a fix is being implemented.