Historical record of incidents for Volusion
Report: "Some Sites Experiencing Downtime"
Last updateSome sites are currently experiencing downtime, we are currently investigating this issue and will post updates as soon as further information is available.
Report: "Some Stores Cannot Take Payments"
Last updateA fix has been implemented. If you see any issues regarding the front or back end of your website, please contact our Customer Experience team.
We’ve identified a temporary fix for the checkout issue affecting some merchants and are actively working toward a resolution. If you're currently experiencing problems with the checkout process on your store, please contact our Customer Experience team for support. We’ll continue to share updates here as soon as new information becomes available. Thank you for your continued patience.
We are receiving reports that some stores are reporting errors at checkout that prevent customers from placing orders by credit card. We are investigating and will post updates here as they become available. If you have an issue, please report it to our Customer Experience team.
Report: "Some Stores Cannot Take Payments"
Last updateA fix has been implemented. If you see any issues regarding the front or back end of your website, please contact our Customer Experience team.
We’ve identified a temporary fix for the checkout issue affecting some merchants and are actively working toward a resolution. If you're currently experiencing problems with the checkout process on your store, please contact our Customer Experience team for support. We’ll continue to share updates here as soon as new information becomes available. Thank you for your continued patience.
We are receiving reports that some stores are reporting errors at checkout that prevent customers from placing orders by credit card. We are investigating and will post updates here as they become available. If you have an issue, please report it to our Customer Experience team.
Report: "The Premium Checkout Feature is Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The Premium checkout feature is currently experiencing an outage. We are working quickly to investigate and resolve this issue and will post updates as soon as possible.
Report: "Some stores have reported downtime"
Last updateThis incident has been resolved.
We have identified the fix and have implemented it. Stores are now back up and we are currently monitoring the fix.
We have received reports of downtime and are currently investigating. We will update you here as soon as possible.
Report: "FTP Access – Intermittent Connectivity Issues"
Last updateThis incident has been resolved.
We are working with our cloud hosting partner to investigate the issue further. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
We are still investigating but are implemented a temporary fix. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
We have confirmed that merchants are currently experiencing intermittent connectivity issues with the FTP access process. Our engineering team is actively investigating the issue. We will provide updates here as more information becomes available. Thank you for your patience.
Report: "The Premium Checkout Feature is Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The Premium checkout feature is currently experiencing an outage. We are working quickly to investigate and resolve this issue and will post updates as soon as possible.
Report: "Some stores have reported downtime"
Last updateThis incident has been resolved.
We have identified the fix and have implemented it. Stores are now back up and we are currently monitoring the fix.
We have received reports of downtime and are currently investigating. We will update you here as soon as possible.
Report: "FTP Access – Intermittent Connectivity Issues"
Last updateThis incident has been resolved.
We are working with our cloud hosting partner to investigate the issue further. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
We are still investigating but are implemented a temporary fix. We will provide updates regarding the main investigation here as more information becomes available. Thank you for your continued patience.
We have confirmed that merchants are currently experiencing intermittent connectivity issues with the FTP access process. Our engineering team is actively investigating the issue. We will provide updates here as more information becomes available. Thank you for your patience.
Report: "Maintenance Notification"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Volusion will be conducting proactive security updates and maintenance on some servers Tuesday, May 20th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front for a short period during that timeframe. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Report: "Failure To Receive Order Notification Emails"
Last updateThis incident has been resolved.
We have implemented a fix for system generated emails and we are continuing to monitor.
We are receiving reports that merchants have stopped receiving order notifications. We've identified a potential issue and implemented a change to restore functionality to system generated emails. At this time there is still an intermittent issue. We will post updates here as they become available.
Report: "Failure To Receive Order Notification Emails"
Last updateThis incident has been resolved.
Some but not all merchants have seen a resolution to email notification send issues. We'll continue to work on this and post updates here as we have them.
A fix has been implemented and we are monitoring the results.
We are receiving reports that merchants have stopped receiving order notifications. We've identified a potential issue and implemented a change to restore functionality to the email service. We will post updates here as they become available.
Report: "Some Site Designer Stores May Experience Intermittent Connectivity"
Last updateThis incident has been resolved.
We have identified a root cause and are working on a permanent fix. We'll continue to monitor for stability and post updates here as they become available.
We are monitoring the stability for any further issues.
We've stabilized the application while we work on a more permanent fix.
Our teams were alerted to an incident that could impact the connectivity of some Site Designer stores. We will post here as updates become available.
Report: "Partial outages on stores using Site Designer"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are noticing partial outages on stores using site designer. We are currently investigating and will update you here as soon as possible.
Report: "Errors on Some Storefronts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some site designer stores may be experiencing intermittent downtime. We are working to resolve this issue as soon as possible and will provide ongoing updates.
Report: "Process Order and Phone Order pages"
Last updateThis incident has been resolved.
A potential resolution has been put in place, and initial results are encouraging. We will continue to monitor the situation closely. If store administrators still experience any difficulties loading the “Process Orders” or “Phone Orders” pages, we encourage them to contact our support team for further assistance.
We have confirmed that this is a partial outage. We have also identified the issue with our load balancing partner and are working together with that partner to restore service.
We are continuing to investigate this issue.
Slowness has been reported when navigating to the Process Orders or Phone Orders pages in the admin area. We are currently investigating and will update you here as we learn more.
Report: "Some Sites May Be Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are receiving alerts that some stores may be down with a general error and reference number given. We are investigating and will post updates here as they become available.
Report: "Free Demo Trial Services Unavailable"
Last updateFree demo trial services are working perfectly.
Free demo trial services are back up. We would like to thank you again for your patience.
Our free demo trial services are currently unavailable. We appreciate your patience and will update you here when the service is back up.
Report: "Partial outages on stores using Site Designer"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are noticing partial outages on stores using site designer. We are currently investigating and will update you here as soon as possible.
Report: "Some stores have reported downtime"
Last updateThis incident has been resolved.
We were notified around 10AM CST of some stores not loading. We have identified the fix and have implemented it. Stores are now back up and we are currently monitoring the fix.
Report: "Some Element Stores Seeing Errors on Storefront"
Last updateThis incident has been resolved.
Some element stores are seeing errors on their storefronts. We have implemented a fix for this and are continuing to monitor for any further errors.
Report: "Cannot Add Products to Cart"
Last updateThis issue has been resolved.
A fix has been implemented and products are able to be added to carts in affected stores. We are continuing to monitor.
Some stores are experiencing errors adding products to carts. We are actively investigating this issue.
Report: "Some Site Designer Stores and V2 Stores Experiencing Slowness Or Errors"
Last updateThis incident has been resolved.
We are investigating reports from some Site Designer and V2 stores regarding errors and slowness. We'll post updates here as they become available.
Report: "Some Site Designer Stores Receiving 404/500 Errors On Their Storefronts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are receiving reports that some Site Designer stores are receiving 404 and 500 errors on their storefronts. We are actively investigating this and will post updates here as they become available.
Report: "Errors On Some Site Designer Stores"
Last updateThis incident has been resolved.
We have implemented a fix and are continuing to monitor. Affected storefronts should now be functional.
We have implemented a fix and are continuing to monitor. Affected storefronts should now be functional.
Some sites with Site Designer may be experiencing errors with their storefronts. We are currently investigating this issue and will provide updates as soon as possible.
Report: "Site Designer store fronts are down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware of sites using site designer are experiencing 502 errors. We are currently investigating and will update here when we have more information.
Report: "Errors with Some Site Designer Stores"
Last updateThis issue has been resolved.
We have identified the issue and restored service to affected stores. We are continuing to monitor for any issues.
Some stores currently using Site Designer are experiencing errors, we are actively investigating.
Report: "Some PayPal Orders Are Not Fully Capturing"
Last updateThis incident has been resolved. The settings for Automatic Authorize and Capture for PayPal Express can now be re-enabled.
PayPal has resolved an issue related to slowness on Premium Checkout but, to avoid issues with orders going forward, we recommend performing the same steps we relayed previously: 1. Navigate to Settings > Payments > More Payment Types 2. Open the Alternative Settings under the PayPal settings 3. Under PayPal Payment Capture Settings > change from Automatic Authorize And Capture to Automatic Authorize, Manual Capture. Please note that once this change is made, refunds to orders captured automatically can't be refunded in the Volusion admin dashboard. Make sure all orders are dealt with before making this change. If you need to, you can refund the order in PayPal and use an offline payment record to zero out the order in the Volusion Dashboard. We will continue to post updates here as they become available.
We continue to see errors with PayPal payments and are continuing our investigation. The moment we have any new information, we will update you here.
We are still investigating this issue, but to avoid issues with orders going forward, perform the following: 1. Navigate to Settings > Payments > More Payment Types 2. Open the Alternative Settings under the PayPal settings 3. Under PayPal Payment Capture Settings > change from Automatic Authorize And Capture to Automatic Authorize, Manual Capture. Please note that once this change is made, refunds to orders captured automatically can't be refunded in the Volusion admin dashboard. Make sure all orders are dealt with before making this change. If you need to, you can refund the order in PayPal and use an offline payment record to zero out the order in the Volusion Dashboard. We'll continue to post updates here as they become available.
We are receiving reports that some orders placed with PayPal are failing to capture the total amount of the order. The issue appears to only affect some PayPal orders. Other checkout methods are working as expected. Our team is currently investigating this issue and will provide updates as more information becomes available.
Report: "Store Generated Email Deliverability"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We have received a number of reports of store based emails including order confirmation emails not being successfully delivered. Our team is currently investigating these reports and will update here as more information becomes available.
Report: "Stripe with Volusion Payments payment display issues on checkout"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received reports of Stripe with Volusion Payments checkout fields failing to display on the premium checkout page. The issue appears to only impact using Stripe on checkout, other payment methods work as expected. Our team is currently investigating this issue and will provide updates as more information becomes available.
Report: "Uploading Images with Site Deisnger"
Last updateThis incident has been resolved.
A fix has been implemented. We will continue monitoring this and will update you here if we have any more information.
We are currently investigating an issue preventing merchants from uploading images when using Site Designer. Our team is actively working to identify the cause and implement a solution. We will provide updates as soon as more information becomes available. We apologize for any inconvenience and appreciate your patience.
Report: "PayPal Payments Failing"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have confirmed reports of payment issues with PayPal on Volusion and non-related Volusion websites. This indicates a problem with requests anywhere going to PayPal. While they have not updated their status page we will continue to investigate the issue and will update you here as soon as we notice things are working correctly.
Report: "Rackspace Webmail Issues"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
We are receiving reports that Rackspace webmail is currently unavailable. Volusion webmail users may have difficulty logging in, using the interface, or long load times with their Volusion Rackspace hosted webmail. You can keep up with the incident with Rackspace's status page. https://status.apps.rackspace.com/
Report: "Login Issues For Volusion Free Trials"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received reports that free trial subscription logins are not working. We are currently investigating this issue. Paid subscription store logins are not affected.
Report: "Third party vendor issue impacting some of our support services."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently experiencing an issue with one of our vendor internal applications, limiting out ability to troubleshoot support issues. The vendor is aware of the issue and is working to resolve it. This issue does not impact merchant storefronts or the store admin dashboard. We are currently monitoring this situation and will update as more information becomes available.
Report: "Webmail Login"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our 3rd party mail host Rackspace is currently experiencing issues with their webmail portal, and some of our users may have difficulty logging directly into their mailbox. If your email is hosted with Rackspace, or you have purchased your mailbox from Volusion, please visit Rackspace's status page https://status.apps.rackspace.com/ for further updates. We will update this page when we can confirm the issue has been resolved.
Report: "Some stores receiving 504/502 Timeout Errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently receiving reports of some stores receiving 502/504 timeout errors. We are investigating the situation and will post here as updates becomes available.
Report: "Some Stores Experiencing Errors with Customer and Admin Logins"
Last updateThis incident has been resolved.
We have implemented a fix and are monitoring the results.
Some stores are seeing errors with customer and admin logins. Store fronts are still up and able to accept orders. We are actively investigating this issue.
Report: "Some Stores Experiencing Slowness Loading Shopping Cart"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are aware of an issue with adding to cart and loading shipping settings pages in the admin dashboard, we've identified a fix and are working toward it. We apologize for this inconvenience.
Some stores are experiencing slowness when loading the shopping cart. We are actively investigating this issue.
Report: "Intermittent 502 and 404 Errors for Some Stores"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
There was a misconfiguration at Facebook that caused undue traffic/load from Facebook's webcrawlers, causing errors. We are continuing to investigate the situation.
Our team is actively investigating instances with some stores reporting intermittent 502 and 404 errors. We will update this page as soon as we have identified the issue.
Report: "Admin Login Errors for Some Stores"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have received reports of some merchants experiencing errors when attempting to login to their admin dashboard. We are investigating this issue and will continue to update as soon as we have more information.
Report: "Email Notification And Avalara Tax Integration Partial Outage"
Last updateThis incident has been resolved
A fix has been implemented and we are monitoring the results.
We have received reports of both email notifications not being sent and Avalara Tax integrations being in a degraded performance. We have identified the issues for both and are currently working on a fix. We will make sure to continue to update this incident as we obtain more information.
Report: "Manage FTP Page Inaccessible"
Last updateThis incident has been resolved.
Access to the Manage FTP page should now be restored.
We've identified the issue, but it could take as long as an hour to see resolution.
We are receiving reports that the Manage FTP page in the my.volusion.com account section is not working. It is still possible to access site content through FTP via existing credentials. Only new account creation, changes to current accounts, and credential access is affected.
Report: "Rackspace Webmail Login"
Last updateThis incident has been resolved.
Rackspace has indicated that a fix has been implemented and service has been restored.
Our 3rd party mail host Rackspace is currently experiencing issues with their webmail portal, and some of our users may have difficulty logging directly into their mailbox. If your email is hosted with Rackspace, or you have purchased your mailbox from Volusion, please visit Rackspace's status page https://status.apps.rackspace.com/ for further updates. We will update this page when we can confirm the issue has been resolved.
Report: "Some stores are reporting 500 errors"
Last updateThe incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate the issue.
We are continuing to investigate the issue.
We are currently investigating and will update this page as we learn more and work towards a fix.
Report: "Some Site Designer Stores Have Timeouts"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have received reports of gateway time out errors from some stores using the Site Designer feature. We are currently investigating this and will keep you updated here when we have more information.
Report: "Gateway Timeout Errors on Stores Using Site Designer"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are currently monitoring the results
We are continuing to investigate this issue.
We are currently receiving reports of gateway timeout errors on stores using site designer. We are investigating this and will update this alert when we have more information.
Report: "Admin Dashboards Are Down"
Last updateThis incident has been resolved.
A fix has been implemented. Please be sure to clear browser cache and cookies to see the change. We are monitoring the results.
The issue has been identified and a fix is being implemented.
We have received reports of issues in the admin dashboard. We are investigating and will post updates here as they become available.
Report: "Some sites are down"
Last updateThis incident has been resolved.
Sites have stabilized. We are monitoring for further issues.
We are receiving reports that some storefronts are not reachable. We are responding to these reports and will post updates as they become available.
Report: "Connectivity Issues"
Last updateThis incident has been resolved.
Service has been restored, thank you for your patience. We will continue to monitor.
Thank you for your patience, some stores are starting to come back online. We are continuing to resolve issues as quickly as we can.
We have identified the solution and are working on implementing that in our platform. We will continue to keep you updated as we obtain more information.
There are reports of a global Microsoft Windows outage being caused by a faulty update to an antivirus software provided by Crowdstrike. Microsoft is working on a fix.
There appears to be an outage with Tier 1 internet service providers related to DNS affecting half of the continental United States. See: https://www.pingdom.com/outages/
There appears to be an outage with Tier 1 internet service providers related to DNS affecting half of the continental United States. See: https://www.pingdom.com/outages/
There appears to be an outage with Tier 1 internet service providers related to DNS affecting half of the continental United States. See: https://www.pingdom.com/outages/
We are aware of websites being unavailable, the issue has been identified. There appears to be an outage with Tier 1 internet service providers related to DNS affecting half of the continental United States. See: https://www.pingdom.com/outages/
Report: "Slowness And Errors On Some Site Designer Stores"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are receiving reports of slowness on some Site Designer stores that has led to some 500 errors. We are investigating and will post here as updates become available.
Report: "Some Storefronts May Experience Intermittent Connectivity"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating reports of intermittent connectivity to some Volusion storefronts. We will post here as updates become available.
Report: "Login Issues: Volusion Rackspace Hosted Mailboxes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We received reports again this morning that our Volusion webmail host, Rackspace, is experiencing an outage. We'll post here as updates become available. For more information, please refer to the Rackspace status page https://status.apps.rackspace.com/
Report: "Issues With Volusion Hosted Webmail"
Last updateThis incident has been resolved.
Rackspace has reported a resolution to their issues. We're monitoring the results.
We are receiving reports that our webmail host vendor is having issues, which is affecting the ability to log into inboxes through webmail.volusion.com or apps.rackspace.com. We'll post here with updates as they become available, and you can refer to the Rackspace status page for further information https://status.apps.rackspace.com/
Report: "Some FTP Services Are Down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Our teams were alerted to an issue with our FTP service. Some FTP services, including the ability to reach your FTP account, are down. We will post updates here as they become available.
Report: "API degraded state"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have received reports of some API requests failing to return results. Our team is currently investigating this issue and will update as more information becomes available.