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Last checked 2025-06-14T13:15:58.016Z from Viva Wallet's official status page

Historical record of incidents for Viva Wallet

Jun 8, 2024

Report: "Degraded performance on 3DS flow"

Last update 2024-06-08T16:36:55.063Z

resolved2024-06-08T16:36:55.050Z

This incident has been resolved.

investigating2024-06-08T15:01:06.000Z

Visa is experiencing a service disruption causing intermittent issues processing Visa Consumer Authentication Services - VCAS (3DS) transactions. Scheme is already investigating the cause and working urgently to resolve the issue.

May 16, 2024

Report: "Degraded Performance on vivawallet.com"

Last update 2024-05-16T13:16:51.377Z

resolved2024-05-16T13:16:51.362Z

This incident has been resolved.

investigating2024-05-16T12:19:18.574Z

Our website is currently unavailable. We are currently investigating and revert when update is available. viva.com and login are not affected

May 3, 2024

Report: "Increased Outgoing Bank Transfer Rejections by bank: Alpha Bank Greece"

Last update 2024-05-03T15:54:32.272Z

resolved2024-05-03T15:54:32.249Z

This incident has been resolved.

investigating2024-05-03T07:00:44.000Z

We have identified an increased number of rejected Instant Outgoing Bank Transfers by Alpha bank Greece

Apr 29, 2024

Report: "Vivawallet.com - Maintenance"

Last update 2024-04-29T14:27:04.674Z

resolved2022-09-16T20:40:11.000Z

This incident has been resolved.

investigating2022-09-16T20:05:03.000Z

Our website is currently unavailable due to maintenance. The expected downtime is up to 30 minutes.

Report: "Degraded performance on our 3DS transaction flow"

Last update 2024-04-29T14:27:04.640Z

resolved2022-09-20T14:05:07.000Z

This incident has been resolved.

investigating2022-09-20T13:30:58.000Z

Card Payment Scheme: Mastercard is experiencing technical issues, causing a number of e-Commerce transactions not to be processed

Report: "Vivawallet.com - Maintenance"

Last update 2024-04-29T14:27:04.606Z

resolved2022-09-28T14:28:25.697Z

This incident has been resolved.

investigating2022-09-28T13:55:33.489Z

Our website is currently unavailable due to maintenance. The expected downtime is up to 30 minutes.

Report: "Degraded performance on 3DS transaction flow"

Last update 2024-04-29T14:27:04.572Z

resolved2022-09-28T20:20:38.391Z

This incident has been resolved.

investigating2022-09-28T20:00:01.000Z

Card issuer: Piraeus Bank is experiencing technical issues. An increased number of e-Commerce Transactions are not processed.

Report: "Degraded performance on VISA Ecommerce Acquiring Transaction flow"

Last update 2024-04-29T14:27:04.538Z

resolved2022-10-14T12:18:53.024Z

This incident has been resolved.

investigating2022-10-14T10:31:16.421Z

The issue is still ongoing.

investigating2022-10-14T09:09:28.000Z

Card payment scheme: VISA is experiencing technical issues. An increased number of ecommerce acquiring Transactions are not processed

Report: "Network connectivity issues with card payments scheme: Bancontact"

Last update 2024-04-29T14:27:04.504Z

resolved2022-10-16T23:20:48.000Z

This incident has been resolved.

investigating2022-10-16T23:05:10.000Z

Network connectivity with Bancontact unavailable. All transactions serviced by Bancontact fail.

Report: "Network connectivity issues with card payments scheme: Bancontact"

Last update 2024-04-29T14:27:04.469Z

resolved2022-10-17T11:45:17.852Z

This incident has been resolved.

investigating2022-10-17T00:20:39.000Z

Network connectivity with Bancontact unavailable. All transactions serviced by Bancontact fail.

Report: "Degraded performance on our Acquiring & Issuing transaction flow"

Last update 2024-04-29T14:27:04.428Z

resolved2022-11-02T09:17:25.589Z

This incident has been resolved.

investigating2022-11-02T09:01:02.584Z

VivaWallet is experiencing technical issues. An increased number of acquiring & Issuing Transactions are not processed.

Report: "Degraded performance on our 3DS transaction flow"

Last update 2024-04-29T14:27:04.392Z

resolved2022-11-07T22:30:34.000Z

This incident has been resolved.

investigating2022-11-07T21:20:27.000Z

Card Payment Scheme: Mastercard is experiencing technical issues, causing a number of e-Commerce transactions not to be processed.

Report: "Degraded performance on mobile app notifications (Push notifications)"

Last update 2024-04-29T14:27:04.355Z

resolved2022-11-23T12:03:08.416Z

This incident has been resolved.

investigating2022-11-23T11:25:55.000Z

Delays have been observed in the delivery of mobile app notifications. Investigation is in progress.

Report: "Degraded performance on our 3DS transaction flow"

Last update 2024-04-29T14:27:04.320Z

resolved2022-11-30T09:30:48.215Z

This incident has been resolved.

investigating2022-11-30T08:25:03.000Z

Card Payment Scheme: Mastercard is experiencing technical issues, causing a number of e-Commerce transactions not to be processed.

Report: "Network connectivity issues with card payments scheme: Visa"

Last update 2024-04-29T14:27:04.284Z

resolved2023-01-17T12:38:33.034Z

This incident has been resolved.

investigating2023-01-17T12:08:39.000Z

Network connectivity with Visa is seriously degraded. Most transactions serviced by Visa experience delays or failures

Report: "Degraded performance on our 3DS transaction flow"

Last update 2024-04-29T14:27:04.244Z

resolved2023-01-17T14:48:36.964Z

This incident has been resolved.

investigating2023-01-17T14:00:16.000Z

Card Payment Scheme: Mastercard is experiencing technical issues, causing a number of e-Commerce transactions not to be processed.

Report: "Increased Rejections on Outgoing Instant SEPA Bank Transfers."

Last update 2024-04-29T14:27:04.205Z

resolved2023-01-21T12:53:00.908Z

This incident has been resolved.

monitoring2023-01-21T12:29:17.668Z

National Bank of Greece is experiencing technical issues, Instant Outgoing Bank transfers are being rejected and credited back to our Customer's Accounts.

Report: "Piraeus Bank - Greece is down."

Last update 2024-04-29T14:27:04.148Z

resolved2023-01-23T18:40:41.093Z

This incident has been resolved.

monitoring2023-01-23T17:58:38.070Z

We are continuing to monitor for any further issues.

monitoring2023-01-23T17:45:28.000Z

Piraeus Bank - Greece is experiencing technical issues. A number of Card Present and Card Not Present transactions are not being processed.

Report: "Degrades performance on Viva Wallet Services"

Last update 2024-04-29T14:27:04.114Z

resolved2023-01-25T11:05:47.154Z

This incident has been resolved.

investigating2023-01-25T07:00:57.000Z

Microsoft is experiencing technical issues across West Europe. Our technical team is investigating this issue with Microsoft and is working on a solution to resolve this issue as soon as possible. Microsoft Status Page: https://status.azure.com/en-us/status/

Report: "Degraded performance on Viva Wallet Services."

Last update 2024-04-29T14:27:04.082Z

resolved2023-01-27T16:11:08.172Z

This incident has been resolved.

monitoring2023-01-27T16:00:33.931Z

A fix has been implemented and we are monitoring the results.

identified2023-01-27T15:50:24.977Z

An issue with our Security Provider has been identified. Our technical team is investigating this issue with our Security Provider and is working on a solution to resolve this issue as soon as possible.

Report: "Degraded performance on our 3DS transaction flow"

Last update 2024-04-29T14:27:04.051Z

investigating2023-02-01T21:55:37.000Z

Card Payment Scheme: Mastercard is experiencing technical issues, causing a number of e-Commerce transactions not to be processed.

resolved2023-01-31T22:55:34.015Z

This incident has been resolved.

monitoring2023-01-31T22:48:57.038Z

A fix has been implemented by the 3DS acquiring vendor and we are monitoring the results

investigating2023-01-31T22:38:18.942Z

Our 3DS acquiring vendor is still experiencing problems with 3-D Secure for both ACS and 3DSS customers. All payment schemes are affected

investigating2023-01-31T22:16:22.929Z

Our 3DS acquiring vendor is experiencing technical issues, causing an increased number of e-Commerce transactions not to be processed

Report: "Degraded performance on Card Present transactions."

Last update 2024-04-29T14:27:04.017Z

resolved2023-02-01T15:07:54.554Z

This incident has been resolved.

monitoring2023-02-01T14:03:21.021Z

A fix has been implemented and we are monitoring the results.

identified2023-02-01T13:44:04.861Z

A number of Card Terminal transactions on NEXT - Spoc POS devices are not being processed. Our technical team is investigating this issue and working on a solution to resolve this as soon as possible.

Report: "Scheduled Maintenance on TBI BNPL Payment Method"

Last update 2024-04-29T14:27:03.985Z

resolved2023-02-01T22:30:17.853Z

This incident has been resolved.

monitoring2023-02-01T19:31:06.057Z

The vendor providing us the with TBI BNPL Payment method is undergoing a Scheduled Maintenance. All TBI BNPL transactions will not be processed until 23:30 CET

Report: "Customer Care phone service degradation"

Last update 2024-04-29T14:27:03.951Z

resolved2023-04-06T08:52:14.928Z

This incident has been resolved.

investigating2023-04-06T07:30:24.000Z

We are investigating a Customer Care phone service degradation affecting all Greek lines.

Report: "Degraded Performance on Outgoing Bill Payments Flow"

Last update 2024-04-29T14:27:03.920Z

resolved2023-04-06T09:34:14.901Z

This incident has been resolved.

investigating2023-04-06T06:00:27.000Z

We are currently experiencing Technical Issues on our Online Outgoing Bill Payments Flow, all related transactions are not processed successfully. Our Technical team is currently investigating and identifying the issue.

Report: "Degraded performance on our 3DS transaction flow"

Last update 2024-04-29T14:27:03.888Z

resolved2023-04-08T01:41:58.619Z

This incident has been resolved.

identified2023-04-08T01:37:40.000Z

We are continuing to work on a fix for this issue.

identified2023-04-08T01:33:50.543Z

Our 3DS acquiring vendor is experiencing technical issues, causing a number of e-Commerce transactions not to be processed.

Report: "Increased declines by issuer Piraeus Bank"

Last update 2024-04-29T14:27:03.856Z

resolved2023-04-13T10:15:57.752Z

This incident has been resolved.

identified2023-04-13T10:03:37.750Z

We have identified increased transaction declines by issuer Piraeus Bank Greece.

Report: "Degraded performance on E-Commerce Acquiring Flow"

Last update 2024-04-29T14:27:03.822Z

resolved2023-05-24T14:43:12.809Z

This incident has been resolved.

investigating2023-05-24T14:33:30.193Z

Card payment scheme MasterCard is experiencing technical issues. An increased number of e-commerce acquiring Transactions are not processed.

Report: "Increased declines by Issuer Eurobank"

Last update 2024-04-29T14:27:03.791Z

resolved2023-05-24T19:45:27.476Z

This incident has been resolved.

investigating2023-05-24T15:01:47.171Z

We have identified an increased number of transaction declines by card issuer Eurobank affecting both CP and CNP transactions.

Report: "Degraded performance on Outgoing Bank Transfers"

Last update 2024-04-29T14:27:03.759Z

resolved2023-06-02T12:03:15.358Z

This incident has been resolved.

investigating2023-06-02T11:23:52.522Z

A number of Instant SEPA Outgoing Bank Transfers have not been executed. We are investigating the issue with highest priority, we will keep you updated accordingly.

Report: "Degraded performance on our 3DS transaction flow"

Last update 2024-04-29T14:27:03.727Z

resolved2023-06-12T14:04:44.701Z

This incident has been resolved.

investigating2023-06-12T11:30:35.000Z

Card payment scheme: MasterCard is experiencing technical issues. An increased number of e-Commerce transactions are not processed

Report: "Degraded performance on Viva wallet services"

Last update 2024-04-29T14:27:03.694Z

resolved2023-07-06T05:10:19.998Z

This incident has been resolved.

investigating2023-07-05T07:30:57.000Z

Microsoft is experiencing technical issues across West Europe. We are experiencing delays on Push Notifications Microsoft Status Page: https://status.azure.com/en-us/status/

Report: "Degraded performance on 3DS transaction flow"

Last update 2024-04-29T14:27:03.662Z

resolved2023-08-31T19:15:23.047Z

This incident has been resolved.

identified2023-08-31T18:40:52.000Z

Our 3DS acquiring vendor is experiencing technical issues, causing a number of e-Commerce transactions not to be processed.

Report: "Increased declines by Issuer Revolut"

Last update 2024-04-29T14:27:03.630Z

resolved2023-09-05T10:09:58.376Z

This incident has been resolved.

monitoring2023-09-05T10:00:31.540Z

A fix has been implemented and we are monitoring the results.

identified2023-09-05T09:58:28.000Z

Card issuer Revolut is experiencing technical issues. An increased number of Card not Present and Card Present transactions are not processed

Report: "Degraded performance on Acquiring transaction flow"

Last update 2024-04-29T14:27:03.597Z

resolved2023-09-29T00:19:39.901Z

This incident has been resolved.

investigating2023-09-28T23:00:40.000Z

Card payment scheme: AMEX is experiencing technical issues. An increased number of acquiring Transactions are not processed.

Report: "Degraded performance on Viva Wallet services (Shopify Plugin)"

Last update 2024-04-29T14:27:03.565Z

resolved2023-11-11T21:18:46.010Z

This incident has been resolved.

investigating2023-11-11T13:00:46.000Z

Failures are observed on eCommerce transactions redirected from Shopify Plugin. Investigation is in progress.

Report: "Delays of Sales Clearance to merchant Wallets"

Last update 2024-04-29T14:27:03.530Z

resolved2023-12-16T07:44:27.162Z

This incident has been resolved.

investigating2023-12-16T04:15:58.772Z

Due to a technical issues, the daily sales clearance to merchant wallets was not completed on time. We will keep you updated as further information becomes available

Report: "Increased declines by Issuer Piraeus"

Last update 2024-04-29T14:27:03.496Z

resolved2024-01-02T11:22:17.232Z

This incident has been resolved.

identified2024-01-02T10:51:48.491Z

We have identified an increased number of transaction declines by card issuer Piraeus affecting both CP and CNP transactions.

Report: "Degraded performance on Viva.com"

Last update 2024-04-29T14:27:03.464Z

resolved2024-01-25T16:41:58.573Z

This incident has been resolved.

investigating2024-01-25T11:15:51.000Z

Our website is currently unavailable. We are currently investigating the issue and will revert when update is available

Report: "Degrades performance on Viva Wallet Services"

Last update 2024-04-29T14:27:03.429Z

resolved2024-01-25T23:34:00.159Z

This incident has been resolved.

investigating2024-01-25T08:00:12.000Z

Microsoft is experiencing technical issues on Event Hubs in West Europe resulting error notifications receipt when performing service management operations. Current Status: Microsoft are currently observing crashes on the gateway application to an Event Hub cluster in the region and have looped in the Service Fabric team to help us investigate this issue. Additional information will be provided in 60 minutes, or as events warrant. Kindly know that Acquiring & Issuing Services are not affected.

Report: "Customer Care service degradation"

Last update 2024-04-29T14:27:03.395Z

resolved2024-02-22T11:11:14.787Z

This incident has been resolved.

investigating2024-02-22T09:15:52.000Z

We are facing an issue to our chat platform, affecting all countries.

Report: "Customer Care phone service degradation"

Last update 2024-04-29T14:27:03.363Z

resolved2024-02-22T21:26:49.928Z

This incident has been resolved.

investigating2024-02-22T20:15:15.000Z

We are currently experiencing a Contact Center phone and chat service degradation

Report: "Customer Care service degradation"

Last update 2024-04-29T14:27:03.330Z

resolved2024-02-28T22:28:46.507Z

This incident has been resolved.

investigating2024-02-28T22:15:06.621Z

We are facing an issue to our chat platform, affecting all countries.

Report: "Degraded performance on acquiring transaction flow. Affected country Belgium"

Last update 2024-04-29T14:27:03.298Z

resolved2024-03-04T01:06:13.309Z

This incident has been resolved.

identified2024-03-04T00:55:38.806Z

Scheme is performing maintenance on their side.

investigating2024-03-04T00:10:44.000Z

Card Scheme: Bancontact is experiencing technical issues. The processing of transactions is currently disrupted. Affected Country: Belgium

Report: "Customer Care phone service degradation"

Last update 2024-04-29T14:27:03.266Z

resolved2024-03-20T13:34:15.816Z

This incident has been resolved.

investigating2024-03-20T11:44:03.177Z

We are currently experiencing a Contact Center phone and chat service degradation. Affected Countries: Greece

Report: "Selfcare Sales Transaction Error Response"

Last update 2024-04-29T14:27:03.235Z

resolved2024-03-21T18:13:24.414Z

This incident has been resolved.

investigating2024-03-21T13:30:55.000Z

We have identified an issue where upon clicking sales transactions menu in their Selfcare, they get the error 500. We urgently working on the fix.

Report: "Degraded Performance on Registrations"

Last update 2024-04-29T14:27:03.204Z

resolved2024-03-22T10:12:38.878Z

This incident has been resolved.

investigating2024-03-22T09:24:07.792Z

We have identified an issue where registrations through Sales Portal are failing. We are working on the fix and will update you at the earliest opportunity.

Report: "Degraded Performance on Acquiring Flow"

Last update 2024-04-29T14:27:03.172Z

resolved2024-04-11T00:01:14.409Z

This incident has been resolved.

investigating2024-04-10T21:20:45.000Z

Card payment scheme Amex is experiencing technical issues. An increased number of acquiring Transactions are not processed.

Report: "Degraded Performance on Viva Services"

Last update 2024-04-29T14:27:03.141Z

resolved2024-04-26T19:14:10.971Z

This incident has been resolved.

investigating2024-04-26T17:32:35.000Z

We are experiencing a degraded performance on our services. Acquiring included. We are currently investigating to mitigate the issues occurred. Will keep you posted on any updates that will occur

Report: "Degraded Performance on vivawallet.com"

Last update 2024-04-29T14:27:03.106Z

resolved2024-04-28T11:35:41.104Z

This incident has been resolved.

investigating2024-04-28T01:15:02.000Z

Our website is currently unavailable. We are currently investigating and revert when update is available. viva.com is up and running