Historical record of incidents for Visma Cloud Services
Report: "Investigating an issue running reports towards Business NXT Live integration"
Last updateWe are currently investigating an issue running reports towards Business NXT Live integration.
Report: "Visma/Beeple: Email delivery outage - Mailjet temporarily suspended our account"
Last updateTenants that use Mailjet for their mail configuration are not sending emails at the moment
We are currently investigating this issue.
Report: "Visma HoP outage"
Last updatePašlaik saskaramies ar HoP problēmām. Strādājam pie risinājuma. We are having issues with Visma HoP right now. Working on it.
Report: "Issues in Business NXT"
Last updateWe are currently investigating issues in Business NXT and Business NXT API.
Report: "We are investigating an issue in Spiris - Bokföring & Fakturering/Visma eAccounting"
Last updateThe issue has been identified and a fix is being implemented.
We are investigating an issue in Spiris - Bokföring & Fakturering/Visma eAccounting. It is not possible to create PDF:s from customer invoices at the moment.
Report: "Investigating an issue in Business NXT API"
Last updateWe are currently investigating an issue in Business NXT API.
Report: "Investigating an issue in Spiris - Bokföring & Fakturering/Visma eAccounting"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the problem and are working on a solution.
We are investigating an issue in Spiris - Bokföring & Fakturering/Visma eAccounting. It is not possible to create PDF:s from customer invoices at the moment.
Report: "Investigating an issue in Spiris - Bokföring & Fakturering/Visma eAccounting"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the problem and are working on a solution.
We are investigating an issue in Spiris - Bokföring & Fakturering/Visma eAccounting. It is not possible to create PDF:s from customer invoices at the moment.
Report: "Scheduled maintenance for Autopay"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time, and there might be downtime in this period
Report: "Approval Database Upgrade"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Visma Net. New Sales Order Service"
Last updateThis incident has been resolved.
Some customers experience that the New Sales Order service is not possible to reach.We are currently invesigating this issue.
Report: "Visma Net. New Sales Order Service"
Last updateThis incident has been resolved.
Some customers experience that the New Sales Order service is not possible to reach. We are currently invesigating this issue.
Report: "Approval - Database Configuration Update"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Scheduled maintenance for rerouting Internet access traffic for VCD Prod environment"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Saturday, 31st of May 2025, starting 21:00 CET, the Datacenter Network team will reroute the Internet access traffic for VCD Prod environment. Downtime might appear.To further enhance the security of our services in Oslo DCs, we're making some important network improvements. This means that internet traffic for the VCD Prod environment will be routed through our advanced security systems. This will give us better visibility and control over any potentially harmful traffic, ensuring a safer environment for your data.Date: 31st of May 2025Timeline: The change window will be between 21:00 CET and 22:00 CET. Downtime: During the maintenance window, there might be downtime, up to 15 minutes.ContactIf you have any questions or concerns, please contact our IT Service Desk:Email: it-servicedesk@visma.com (during office hours)Phone: +47 21 60 78 42 (when the matter is urgent, inside or outside office hours)Service Owner Datacenter Network: Kastytis Valadkevičius
Report: "Keyforce Sync/Quote instability"
Last updateThe service has now been stabilizing again. We are working on deploying new versions of our Quote/Sync services in our Azure cloud. These new versions are still a little while away (days/weeks), so until then the investigation and constant monitoring continues.
Investigation is ongoing. The service has stabilized somewhat, but the root cause is not yet identified.
Many of Keyforce's Quote and Sync connectors are experiencing major stability issues. We are monitoring it closely and working to identify the root cause
Report: "B2CNO AvtaleGiro Onboarding Issue"
Last updateWe are currently investigating an issue where some onboarding calls and attempts to activate the B2CNO ATG may result in errors. This appears to be related to a connection issue and may affect activations made since around May 10–11.We are currently investigating the issue and will provide updates as soon as more information becomes available. Thank you for your understanding.
Report: "Webshop- Kustom orders missing"
Last updateThe incident is resolved, however some orders needs to be manually accepted, contact Spiris support.
The issue is identified and we are working on a fix.
Report: "B2CNO AvtaleGiro Onboarding Issue"
Last updateWe are currently investigating an issue where some onboarding calls and attempts to activate the B2CNO ATG may result in errors. This appears to be related to a connection issue and may affect activations made since around May 10–11. We are currently investigating the issue and will provide updates as soon as more information becomes available. Thank you for your understanding.
Report: "Webshop- Kustom orders missing"
Last updateThe incident is resolved, however some orders needs to be manually accepted, contact Spiris support.
The issue is identified and we are working on a fix.
Report: "Scheduled maintenance for Visma Horizon"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
To improve service quality, we will be undergoing scheduled maintenance during this time. Lai uzlabotu pakalpojumu kvalitāti, šajā laikā paredzēti profilakses darbi.
Report: "Keyforce Sync/Quote instability"
Last updateThe service has now been stabilizing again. We are working on deploying new versions of our Quote/Sync services in our Azure cloud. These new versions are still a little while away (days/weeks), so until then the investigation and constant monitoring continues.
Investigation is ongoing. The service has stabilized somewhat, but the root cause is not yet identified.
Many of Keyforce's Quote and Sync connectors are experiencing major stability issues. We are monitoring it closely and working to identify the root cause
Report: "Investigating an issue in Expense"
Last updateLaunchDarkly has implemented a fix and we see errors in Expense decreasing.
We are currently having an issue with LaunchDarkly where we see that some user are experiencing an error in Expense. The issue is reported to LaunchDarkly and they are working on it on their side.
Report: "Investigating an issue in Expense"
Last updateLaunchDarkly has implemented a fix and we see errors in Expense decreasing.
We are currently having an issue with LaunchDarkly where we see that some user are experiencing an error in Expense. The issue is reported to LaunchDarkly and they are working on it on their side.
Report: "Fikuro maintenance"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Hei, pidämme tänään 26.5 klo 20.00-20.45 lyhyen päivityskatkon. Tuolloin Fikuron palvelut ovat poissa käytöstä n. 45 minuutin ajan, enintään kuitenkin puoli tuntia. Pahoittelemme mahdollista haittaa ja kiitämme ymmärryksestänne. Ystävällisin terveisin, Fikuron tuotekehitys.
Report: "Scheduled maintenance for Visma.net Platform - Database Model updates"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will perform some database model updates to facilitate improvements for the process of sending jms messages, remove 2FA deprecated tables and add indexes on ActivatedRoleUsers table required for improving performance.
Report: "Enterprise Plus - upgrade the EKS Worker Nodes AMI image to a newer version"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be conducting a scheduled maintenance to improve our system's security and stability.We are updating the infrastructure that hosts our web applications.This includes important updates and security improvements provided by the cloud provider.Our web applications will be briefly restarted during this upgrade.This is a necessary step to ensure everything runs smoothly and securely.We apologize for any inconvenience and appreciate your understanding and patience as we work to enhance our services.
Report: "Users are not able to login to Visma net ERP"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Degraded performance on economy-reporting in Enterprise Plus"
Last updateThis incident has been resolved
A fix has been implemented and we are deploying the fix for everyone.
The issue has been identified and a fix is being deployed.
We are currently investigating an incident on economy-reporting in Enterprise Plus Web that causes degraded performance.
Report: "Users are not able to login to Visma net ERP"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Degraded performance on economy-reporting in Enterprise Plus"
Last updateThis incident has been resolved
A fix has been implemented and we are deploying the fix for everyone.
The issue has been identified and a fix is being deployed.
We are currently investigating an incident on economy-reporting in Enterprise Plus Web that causes degraded performance.
Report: "Investigating an issue in VIPS Benefits"
Last updateThe issue is now resolved and the service is up and running as normal.
The problem, we had, is fixed and portals are fully operational again.
We have identified the cause of the incident and are currently working on finding a solution for this. There has been a Microsoft Update which caused our Custom Portal to stop working as it should. The web API that is needed to load all forms on the portal is not functioning as expected which causes the blank screens. As almost everything on the portal is a form, nothing is working.Solution:The team is working on fixing the issue as we speak.Time indication:The team expects to fix the issue in 2-3 days.
Report: "Investigating an issue in VIPS Benefits"
Last updateThe issue is now resolved and the service is up and running as normal.
The problem, we had, is fixed and portals are fully operational again.
We have identified the cause of the incident and are currently working on finding a solution for this. There has been a Microsoft Update which caused our Custom Portal to stop working as it should. The web API that is needed to load all forms on the portal is not functioning as expected which causes the blank screens. As almost everything on the portal is a form, nothing is working. Solution: The team is working on fixing the issue as we speak. Time indication: The team expects to fix the issue in 2-3 days.
Report: "Scheduled maintenance for Employee Management service"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time.
Report: "Scheduled maintenance for Payroll Norway"
Last updateThe scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
We will be undergoing scheduled maintenance during this time, the system might be somewhat slower than usual. (xco)
Report: "Users not able to login to Visma net ERP"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Users not able to login to Visma net ERP"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Unauthorized error thrown by Inventory Optimization during prediction generation"
Last updateWe are happy to inform you that the recent problem with the Inventory Optimization UI has been fixed. The issue that stopped real-time predictions from showing on the chart screen is now resolved. Users can now see these predictions as they should. Additionally, the problem that affected overnight prediction runs has been solved. These scheduled updates are expected to work correctly tonight and will generate new prediction data. If you need updated predictions before the next scheduled overnight run, you can manually restart the re-onboarding process.
Report: "Webshop- Kustom orders cannot be completed"
Last updateOrders can now be confirmed again.
Some orders with Kustom payment method cannot be completed in Webshop. Kustom is investigating this issue.
Report: "Webshop- Kustom orders cannot be completed"
Last updateOrders can now be confirmed again.
Some orders with Kustom payment method cannot be completed in Webshop. Kustom is investigating this issue.
Report: "Unauthorized error thrown by Inventory Optimization during prediction generation"
Last updateWe are happy to inform you that the recent problem with the Inventory Optimization UI has been fixed. The issue that stopped real-time predictions from showing on the chart screen is now resolved. Users can now see these predictions as they should.Additionally, the problem that affected overnight prediction runs has been solved. These scheduled updates are expected to work correctly tonight and will generate new prediction data.If you need updated predictions before the next scheduled overnight run, you can manually restart the re-onboarding process.
Report: "Some items can not be added in the New Sales Order Service"
Last updateThis incident has been resolved.
We arecurrently investigating the issue.
Report: "Investigating an issue in Business NXT API"
Last updateThe issue is now resolved and the service is up and running as normal.
We have resolved the issue and the service is up and running again for all customers. We will keep monitoring to ensure high quality.
We are currently investigating an issue in Business NXT API.
Report: "Some items can not be added in the New Sales Order Service"
Last updateThis incident has been resolved.
We arecurrently investigating the issue.
Report: "Investigating an issue in Business NXT API"
Last updateThe issue is now resolved and the service is up and running as normal.
We have resolved the issue and the service is up and running again for all customers. We will keep monitoring to ensure high quality.
We are currently investigating an issue in Business NXT API.
Report: "Visma Net Sales order UI is not available"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating an issue where the Sales order UI is not available
Report: "Enterprise Plus - degraded performance for a small number of customers"
Last updateThe issue is now resolved and the service is up and running as normal.
The service is up and running again. This issue should be solved for all affected customers. We will keep monitoring to ensure the high quality of our service.
We have identified the cause of the incident.
We are currently investigating an issue related to degraded performance in our system for a small number of customers.
Report: "File API returning 401 for all requests"
Last updateThe issue is now resolved and the File API is up and running as normal.
We are currently monitoring an issue in File API. It was not working between 16:02 and 16:33, returning the error 401 to our customers. The File API is up and running again and we will keep monitoring to ensure high quality
Report: "Visma Directe Bankkoppeling - Rabobank customers may experience delays with payments and Direct Debits"
Last updateThe issue is now resolved and the service is up and running as normal.
We are successfully sending payments and Direct Debits to Rabobank now. Payments and Direct Debits that have been send this morning and are not visible at Rabobank yet, will appear in the next 90 minutes (before 12:00 CEST). There is no need to resend payments or Direct Debits.
Customer may notice payments and Direct Debits not showing up at the Rabobank. The bank is aware of the problem and is working to resolve it.
Report: "Investigating an issue in Visma eAccounting and Lön Smart"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have found the root cause of the disruption and are working on a solution. You may experience problems in several areas of the service
Investigating an issue in Visma eAccounting and Lön Smart. Users can have problems accessing Purchase invoices and Payroll settings.
Report: "Webshop - Klarna orders"
Last updateThe incident has been resolved. follow up questions should be directed to Kustom support.
Klarna is working on a fix
Some callbacks from Klarna does not work which is affecting orders to not enter webshop. The issue has been identified at Vismas end, however Klarna is investigating at their end.
Report: "Investigating an issue in Smartscan"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the cause of the incident and are currently working on finding a solution for this
Report: "Visma HOP outage"
Last updateIncidents ir atrisināts. This incident has been resolved.
Pašlaik saskaramies ar HoP problēmām. Strādājam pie risinājuma. We are having issues with Visma HoP right now. Working on it.
Report: "Visma HOP outage"
Last updateIncidents ir atrisināts, problēma novērsta. This incident has been resolved.
Pašlaik saskaramies ar HoP problēmām - Lietotāju uzstādījumi. Strādājam pie risinājuma. We are having issues with Visma HoP right now - Settings for Users. Working on it.
Report: "Some incoming payments and account statements missing in Autopay"
Last updateSome customers have been missing incoming payments (Danske Bank) and account statements (Danske Bank and DNB). The problems are resolved, and we are in the process of resending the missing data.
Report: "AML verification no working"
Last updateThis incident has been resolved.
Customers aren't able to perform AML verification dues issues with AML partner.
Report: "Degraded Performance for Enterprise Plus"
Last updateThe issue is now resolved and the service is up and running as normal.
We have identified the cause of the incident and are currently working on finding a solution for this.
We are currently investigating this issue.
Report: "Problem with Visma net ERP webhook notifications"
Last updateThe problem has been fixed. We continue to monitor the functionality.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are investigating the issue
Report: "Visma net ERP Background API is having lower performance than expected"
Last updateOur queueing service for background tasks was not working optimally and was not able to scale according to the load. We improved the mechanism so that scaling is more robust and will scale resources faster according to load.
The fix for the problem is working and performance is back to normal again. We continue to monitor the service.
A fix has been implemented, and we are monitoring the results
Testing is still ongoing for this issue.
The patch will be released tomorrow morning, as some extra testing is still needed.
The issue has been identified, and a patch is scheduled for deployment later today
Certain background operations like payments could take longer time than expected.
Report: "Visma Horizon degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Šobrīd novērojam Visma Horizon veiktspējas problēmas. Strādājam pie risinājuma. We are experiencing degraded performance for Visma Horizon. We are working to resolve the issue.
Report: "Sign in or SSO with Visma Connect not working"
Last updateDue to a failed deployment, sign in or single sign on was not working for 10 mins between 07:08 - 07:18 UTC All existing sessions were not affected.
Report: "Payroll Product not accessible at the moment"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Performance issue in inFakt"
Last updateWe identified the cause of the problem. The issue is now resolved and the service is up and running as normal.
Report: "Visma HoP nav pieejams"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Investigating an issue in Period & Year"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The root problem has been identified and a solution is being implemented.
Mitigation implemented. Still investigating root cause.
We are currently investigating an issue in Period & Year. Users will experience problems using the service.
Report: "Issue in Calendar"
Last updateIssue has been resolved, all systems are fully operational.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue in Calendar that also affects A-message generation in Payroll
Report: "Autopay - BEC DK connection problems"
Last updateThe issue is now resolved and the BEC connection is up and running as normal. We might need to do some clean up after this.
The fix is now under testing. New estimate for a working BEC connection is 14:00 CEST
We have identified the cause of the incident and are currently working on finding a solution for this. We estimate to have the connection up and working again at 12:00 CEST.
We are currently investigating a connection problem with BEC data central in Bank Connect in Denmark. Only customers using BEC data central might be affected.
Report: "Incident in Visma Online"
Last updateThe incident has been resolved but we will keep monitoring to ensure high quality.
The service is up and running again. We will keep monitoring to ensure high quality.
The issue has been identified and a fix has been implemented.
The issue has been identified and we are working on a fix.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating a service disruption in Visma Online. We will provide more information shortly
Report: "File API / Bestandsuitwisseling - Problems downloading large files"
Last updateWe had an issue in File API / Bestandsuitwissling this week. Big files were not uploaded correctly in our system so they gave errors when they were imported by our customers. The issue started on 2nd of April after 12:30 PM and it was resolved on 3rd of April at 17.30. The root cause has already been found. Corrupted files during this incident have been identified and shared internally with the corresponding Youforce Module for further follow up.
Report: "Flyt Applications aren't available"
Last updateThis incident has been resolved.
We don't know what was the root cause, but service is operational and just wanted to give an update
Applications have recovered for now. Involved people have identified the cause of the incident and they are currently working on finding a solution for it.
We are continuing to investigate this issue.
There are disruption on both our datacenters Ulven and Rosenholm at the moment
Report: "Problems with receiver lookups and routing invoices to Finnish operators"
Last updateIncident has been resolved. The issue affected lookups and routing between 2025-04-02 04:00 - 2025-04-03 14:12 EEST.
We are currently investigating an issue related to importing the Finnish verkkolaskuosoite.fi registry. There are currently problems - Finding invoice receivers in Maventa API lookup methods - Finding invoice receivers in Maventa UI Finder - Routing invoices to Finnish operators based on organization number (y-tunnus) This only affects Finnish operator network. This only affects sends with just an organization number (y-tunnus), sends with OVT codes are unaffected.
Report: "Delegating via My Youforce on the desktop does not work"
Last updateAll information related to this incident can be found on Dutch status page of Visma|Raet: [https://status.vismaraet.nl/incidents/fcl7sq0zf6wz](https://status.vismaraet.nl/incidents/fcl7sq0zf6wz)
Start of incident 10:07 At the moment you get a technical error message when you go to delegation via My Youforce. In the app itself the option works. PD has found the issue and is working on a solution. It is expected that this will be resolved in 1 hour. Solved 10:59: We have implemented the solution. The problem has been solved.
Report: "Visma eEkonomi - Deklaration & Årsredovisning/Årsbokslut - Error Importing New Fiscal Year"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "New customers in Deklaration & Årsredovisning/Årsbokslut can't import accounting data"
Last updateThe issue is now resolved and the service is up and running as normal.
We are still investigating the problem with import of accounting data to Visma eEkonomi Deklaration & Årsredovisning/Årsredovisning.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "Veilederen.no technical upgrade"
Last updateTechnical upgrade on alll components in Veilederen.no
Report: "Visma HoP outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Pašlaik saskaramies ar HoP problēmām. Strādājam pie risinājuma. We are having issues with Visma HoP right now. Working on it.
Report: "Issue with Rabobank in Visma Directe Bankkoppeling"
Last updateThe issue is resolved and the service is up and running as normal.
The Rabobank has indicated there has been an incident between 10:00 and 12:00 and it has been resolved. We will keep monitoring.
We have identified an issue with sending in payments to the Rabobank. We've made the Rabobank aware and will post an update when we hear from the bank.
Report: "Delays in status updates for B2CNO shipments due to service provider data center migration"
Last updateDelays with B2CNO shipments are over and all invoices have the correct status now
As a result of Mastercard Payment Services Norway data center migration over the weekend, they are having delays returning status updates for sent consumer invoices.
Report: "Visma HoP nav pieejama "Esmu iepazinies" funkcionalitāte"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Visma HoP nav pieejama "Esmu iepazinies" funkcionalitāte.
Report: "Visma Net Sales order UI is not available"
Last updateThe incident has been resolved
A fix has been implemented and we are monitoring the application
We are still investigating the issue and will update as soon as we have more information
We are currently investigating an issue where the Sales order UI is not available
Report: "Issue with Rabobank in Visma Directe Bankkoppeling"
Last updateThe issue is now resolved and the service is up and running as normal.
The service is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality.
The situation at Rabobank is improving. For a subset of customers the transactions are now available and we expect the situation to keep improving. We will keep monitoring
The transactions from Rabobank are delayed and connecting new bank accounts will result in an error. We are in contact with the bank to resolve the issue.