Is Virtru Platform Down Right Now? Check if there is a current outage ongoing.

Google Cloud (GCP) appears to be experiencing a major outage upstream of Virtru. Virtru leverages GCP for various services and functionality. We are currently assessing the impact to Virtru services and will provide another update as soon as we have one.

The issue is resolved and emails are flowing as expected. Please note: not all queued messages were able to process successfully. We are working to send out bounce notifications to all emails that were not successfully processed.

We have fixed the issue, the message queue has started to resolve, we expect some delays while it empties before getting back to a fully operational state. We will update once we are at that point.

Please note: Emails are still not being delivered and are being held in a message queue. We're working to resolve this. We will continue to update as things progress.

We are investigating and will update ASAP.

The issue is resolved and emails are flowing as expected.Please note: not all queued messages were able to process successfully. We are working to send out bounce notifications to all emails that were not successfully processed.

We have fixed the issue, the message queue has started to resolve, we expect some delays while it empties before getting back to a fully operational state. We will update once we are at that point.

Please note: Emails are still not being delivered and are being held in a message queue. We're working to resolve this. We will continue to update as things progress.

We are investigating and will update ASAP.

This incident has been resolved.

A fix has been implemented. We are continuing to monitor our systems to ensure all performance returns to normal.

We're also seeing sporadic errors when decrypting Secure Share files. We are actively working to resolve the issue

We've observed an uptick in errors when uploading files in Secure Share. The issue does not appear to be impacting all users and files, but we are actively investigating. No other products or services are impacted. We'll provide another update as soon as we have one.

This incident has been resolved.

A fix has been implemented. We are continuing to monitor our systems to ensure all performance returns to normal.

We're also seeing sporadic errors when decrypting Secure Share files. We are actively working to resolve the issue

We've observed an uptick in errors when uploading files in Secure Share. The issue does not appear to be impacting all users and files, but we are actively investigating. No other products or services are impacted. We'll provide another update as soon as we have one.

This incident has been resolved.

Everything is operational, but we are continuing to monitor the situation.

Mail sending is improving. We are closely monitoring the situation and working to ensure all systems return to normal.

We have received reports of system generated emails not delivering. This issue impacts most system generated emails (sent from virtru.com), including: - Verification emails - Activation Emails - Secure Share Emails The issue does NOT impact delivery of emails sent by Virtru customers via the Gmail Chrome Extension, Outlook Extension and Add-in, or Virtru Gateways. The issue is tied to an outage at SendGrid (https://status.sendgrid.com/). We are monitoring the situation closely and actively investigating alternatives. We'll provide another update as soon as we have one.

This incident has been resolved.

A fix has been implemented. We are monitoring the situation to ensure the issue is fully resolved.

We have identified an issue in Secure Share where users are getting a blank page on login/logout. This issue is only affecting customers who have both a custom subdomain AND have added text on the Custom Branding page. We've identified the root cause and are working to resolve it ASAP. We'll provide another update as soon as we have one.

The incident has been resolved. All systems are functioning as normal and no further delays have been detected in the last 24 hours. If you have any additional questions or concerns, please contact us via support.virtru.com

Most of the backlog has cleared out, and performance is returning to normal. We are continuing to monitor the situation to ensure there are no additional residual delays.

A fix has been deployed. There is still a large backlog of emails that is steadily clearing out, so delays may persist a bit longer. Please not that we expect all delayed emails to be sent once the backlog is cleared. We will provide another update as soon as we have one.

We are still seeing delays on emails sent through the Virtru Hosted Gateway. We are actively working on a fix for this issue and hope to deploy one soon. We will provide another update as soon as we have one.

Hosted Gateway is currently experiencing delivery delays due to high system utilization. Virtru is increasing capacity and monitoring delivery metrics.

We've rolled back the release and the issue has been resolved. If any users are still reporting issues, please have them refresh the browser and try again. If issues persist, please reach out to Virtru Support (support@virtru.com).

Some users have reported issues decrypting in the Secure Reader. The issue appears to be tied to a recent release. We are actively rolling back the release, which should resolve the issue for all impacted users. Please note, no other Virtru products are impacted. Only the Secure Reader We will provide another update as soon as possible.

All data is live and fully accessible in all customer instances.

After monitoring over the weekend, all new data including Audit data, Policy data, User data and history data is flowing correctly. During the outage we have a large amount of data in a queue that we have to replay to get that data into your instance, which we are actively doing now. There was no data loss, but some data may be slow to show up in your instance from that period of time. If you have any questions please reach out, we will keep this open until all data is live for all customers.

New events and policies are properly flowing from our backend, we will continue to monitor and validate data throughout the weekend.

We are continuing to monitor for any further issues.

Starting around 10:10am ET today, we began noticing delays in updates between our back-end services and our Control Center and Secure Share. The delays include policies appearing in the My Data and Org Data pages, content appearing in the Secure Share History page, user updates in Control Center, and activity appearing in the Audit page. We have identified and remedied the source of the bottleneck. Events and policies are queued and will eventually appear. We will continue to provide updates here.

Microsoft says they have resolved the issue. More information about the outage can be found on their status page https://portal.office.com/servicestatus

Microsoft said the outage is mostly resolved, but some users may still experience issues. More information on the situation can be found on Microsoft's status page: https://portal.office.com/servicestatus

Microsoft is experiencing an active incident (MO941162). Among other issues, Microsoft has reported "Users may experience mail transport delays" which could affect performance of the Virtru O365 Add-In and the Virtru Outlook Desktop Extension. We are following the issue closely, but for more information, please contact Microsoft.

Virtru's V1 Audit API was down from August 20 at 9:08 am EST until August 20 at 10:32 am EST. Any events that occurred during that time are not accessible via the V1 Audit API or the Audit Page of the Control Center. The root cause of the issue was a bug in a release. All audit events are still available via the Audit V2 framework. In addition, this incident does NOT impact data in the My Data and Org Data sections of the Control Center. The issue only impacts products leveraging the Audit V1 Framework (Audit API V1 & Audit Page). Don't hesitate to contact Virtru Customer Support (support.virtru.com) if you have any questions. We apologize for any inconvenience this may cause.

The issue has been resolved. Don't hesitate to contact Virtru Customer Support if you have any additional question.s

A fix has been implemented. We are continuing to monitor the situation.

There is a workaround for this issue. You need to approve the Virtru Drive Extension in your Workspace settings. If you are experiencing issues, please contact Virtru Support for detailed instructions on how to approve the Drive Extension.

We've engineered a fix and submitted it to Google for review. We will keep you updated as we hear more.

We are still working to implement a fix. We will provide another update as soon as we have one (by tomorrow morning EST at the latest).

We've identified the root cause of the issue and are working to find a solution. It does not appear the issue is currently impacting all customers or domains. We will continue to provide updates as the situation evolves.

We are currently investigating an issue with the Virtru for Drive Extension. When attempting to activate the extension, users are getting a message that states, "this app is blocked." This issue has been escalated to Virtru Engineering, and we are working to resolve it asap. We will provide another update as soon as we have one.

This incident has been resolved.

Virtru is still debugging the root cause of the issues impacting Secure Reader. In the interim, we have routed traffic away from the erroring services and behavior has returned to normal.

We are continuing to investigate availability issues with Secure Reader

We are currenting investigating an issue where select services are returning "no healthy upstream" errors to users.

After monitoring the situation closely over the weekend, the issue appears to be resolved. We still plan to release an updated version of Virtru for Gmail this week. That way, once Google re-releases their planned update on March 11th, no users should experience any adverse behavior with Virtru. If you have any further questions or concerns, please reach out to Virtru Customer Support.

We believe the issue should be resolved for most impacted within the next hour. After coordinating with Google, it appears they may have pushed a planned update to their Scheduled Release channel earlier than they initially communicated. Google is rolling that change back, which should resolve the issue for most users shortly. In addition, Virtru has identified a potential fix and is testing it now. Once complete, we plan to submit it to Google and then release it once it is approved. That way, once Google re-releases their planned update, no users should experience any adverse behavior with Virtru. We continue to monitor the situation closely and will provide another update if anything changes.

We are continuing to work on a fix for this issue. We are working 24/7 to resolve it and will continue to provide more updates as we have them.

We have identified the root cause of the issue and are working to get a fix out as soon as possible.

We are still investigating the issue and working to resolve it ASAP. We will continue to provide updates as soon as we have them.

We are currently investigating an issue where Virtru has disappeared for some users. Even though Virtru is installed, it won't show in the Gmail interface. This prevents the user from activating or using Virtru for Gmail. Normal troubleshooting steps (cache clear, reinstall, etc.) do not seem to solve the problem for impacted users. The issue does not seem to be impacting the vast majority of Gmail users at the moment, and no other Virtru products are impacted. However, given the severity of the issue, we want to ensure we address it as soon as possible. We will provide another update as soon as we have one.

This incident has been resolved.

Virtru has provisioned additional cloud infrastructure resources and error levels have reduced.

We are currently investigating intermittent errors loading Secure Reader and Secure Share web applications.

Please Note: This morning, we released Virtru for Gmail v12.0.0. This release includes some behind the scenes updates to how activations are handled. This will force most users to reactivate when their extension automatically updates. The user experience has not changed at all, and users should be able to easily reactivate. This is just a proactive alert to let you know not to worry if you or your users have to reacitvate in the next 24hrs. Please contact Virtru Customer Support if you have any questions.

This incident has been resolved.

Virtru has implemented a fix for the 404 Not Found errors and we're monitoring results.

Secure Reader is continuing to return intermittent 404 Not Found. We are investigating.

Secure Reader is now functional. Virtru is investigating root cause. There was no impact to other services or data.

Virtru is investigating an issue with Secure Reader. It is currently returning 404 Not Found.

This incident has been resolved.

We have implemented a fix and are monitoring results.

We are implementing a fix now

Virtru endpoints are currently down due to DNS resolution issues. We are investigating.

This incident has been resolved.

A fix has been implemented and released in v5.5.2. We continue to monitor the situation to ensure the issue is fully resolved.

The build with the fix is almost complete and through the quality assurance process. Once complete, we will submit it to the Chrome Store asap (likely over the weekend). If all goes to plan, we expect to release the fix early next week.

We have addressed the remaining blockers and are retesting everything as we speak. As soon as that is complete, we plan to submit this to the Chrome Store for review. We will provide another update by end of day.

We are continuing to work on a fix for the issue.

We are continuing to work through some issues with the release build that need to be addressed before we can release. We are still working to get a fix out ASAP and will continue to provide updates. Thanks for your patience and understanding. As a reminder: The workaround is to go to Drive and search for the file directly, then click to open it. The issue only occurs when trying to access certain file types shared via a direct link.

We are addressing a few issues we found in testing. We will provide another update as soon as we have one.

We have engineered a potential fix. We are working to test and validate the fix now. As soon as it passes testing, we will begin the process of releasing the update.

We are continuing to work on a fix for this issue. We will provide another update as soon as we have one.

We have identified the issue and are continuing to work on a fix. We will provide another update as soon as we have one.

We have been made aware of an issue where users are unable to access certain Drive files via a shared hyperlink. The direct hyperlink never brings the user to the specific file. The workaround is to go to Drive and search for the file directly, then click to open it. The issue only occurs when trying to access a file shared via a direct link. We are working to resolve this issue as soon as possible and will provide another update as soon as we have one.

This incident has been resolved. Users can now successfully activate and use Virtru. Note: There is one other unrelated item being patched on Virtru for Drive. We've noticed advanced security controls (ex. watermarking) are missing in some workflows. Our team is working to resolve this ASAP and release another update. However, this issue does not impact overall Virtru operations (install, activation, encrypt and decrypt). Don't hesitate to contact Virtru Customer Support if you continue to experience issues or have any questions.

A fix has been implemented and released (v5.5.0). We are monitoring the situation to ensure it resolves the issue for all impacted users

We have a potential fix that we are working to test and finalize. Once complete, we will submit it to the Chrome Store for review. We will continue to update you as the fix progresses.

We are continuing to work on a fix and will do so over the weekend. We will provide another update on Monday unless a fix is ready sooner. Thanks for your patience and understanding while we work to resolve this as soon as possible.

The issue has been identified and we are working to engineer a fix.

We are investigating an issue where the activation window does not appear in Virtru for Drive. This is blocking some users from successfully activating. We are working to get this resolved asap and will provide another update as soon as we have one. No other Virtru products have been impacted.

A backend database experienced brief connectivity issues which resulted in health checks marking our ACM service as unhealthy, preventing requests reaching the service. No data loss has been observed, but customer encrypt/decrypt operations would have failed during the outage period (~10 minutes). Virtru will be conducting an RCA to determine further reliability improvements to implement.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating increased error rates on our ACM service which handles encrypt/decrypt key management operations.

This incident has been resolved and a fix has been released. If you are still experiencing issues, please try refreshing your page. If the issue persists contact Virtru Customer Support. Thanks for your patience and understanding while we worked to get this resolved.

A new release with the fix has been submitted to the Chrome Store for review. Once it is approved, we will push the release live and provide another update here.

We are continuing to work on a fix for the issue.

We are working through an issue uncovered in testing. We hope to have this resolved and release the patch as soon as possible. We will provide another update as soon as we have one.

We are testing a potential fix for the issue. We will release the fix as soon as it passes internal testing. We will provide another update at that time.

Today, we started noticing failures in our internal testing around sharing files with Virtru for Drive. From our investigation, recent Google changes to the Share function disrupted our extension’s ability to jump into the sharing process. This is a top priority for our team and we are working to release a patch as soon as possible. We will provide another update as soon as we have one. Only Virtru's Google Drive product is impacted by this issue.

The issue has been resolved and a new version of our Chrome Extension, Virtru for Drive v5.3.1 has been released to production. If you continue to have any issues please reach out to support@virtru.com.

Testing is complete and we are submitting the update to the Google Chrome Store for review. We will let you know as soon as the build has been approved and released.

We have identified an issue where Virtru menu options are not showing when interacting with files in Drive. Our team has already identified the issue. We are working to complete and test a potential fix. We will provide another update as soon as we have one. Only Virtru for Drive is impacted.

This incident has been resolved.

A fix has been released (v5.2.0). The issue should be resolved for all impacted users. We are monitoring the results.

The version with the fix (v5.2.0) has been submitted to the Chrome Store and is pending review. As soon as it is approved, we will release it and provide another update. Thanks for your continued patience.

A fix has been completed internally and is being tested. As soon as the testing is complete, it will be submitted to Google for review and release. We will provide another update as soon as possible.

We continue to work on a fix. Progress was made overnight and we hope to have a complete fix ready to test soon. We will provide another update as soon as we have one.

We have a partial fix complete and are working to address the remaining issues. Our engineers continue to work to resolve this as soon as possible. We will provide an update tomorrow morning at the latest. If a fix is complete and released overnight, we will provide an update then. Thanks again for your continued patience as we work to resolve this. Apologies for any inconvenience this issue has caused.

We are continuing to work on a fix for the issue and will provide another update as soon as we have one.

The issue has been identified and we are working to patch it. We will provide another update as soon as we have one.

We are currently investigating an issue preventing users from encrypting or decrypting files in Virtru for Drive. We have initiated emergency fix procedures and are working to identify and resolve the issue as soon as possible. No other Virtru products (such as the Gmail extension or O365 add-in) are impacted by this issue. We will provide another update as soon as we have one.

Virtru for Drive version 5.0.8 has been released on the Chrome Store and resolves Virtru menus and options disappearing. If you are still not seeing these items, please make sure you are the latest version, 5.0.8. If you have any further questions please reach out to our support team.

The fix is almost complete and should be submitted to Google shortly. We will provide another update as soon as we have one.

We continue to work on a fix and hope to move into QA shortly. This release will require a release through the Chrome store, so a Google review will be required. We will provide another update once this release has been submitted to the Chrome store for review.

The issue has been identified and we are working to implement and release a fix.

We are investigating an issue where Virtru menus and options have disappeared in Virtru for Drive. It is unclear if this issue is impacting all users, but for impacted users Virtru menus aren't showing when interacting with files (ex. encrypting a file, making a decrypted copy of the file, etc.) We are working to resolve the issue ASAP and will provide another update as soon as we have one. No other Virtru products are impacted.

The issue has been resolved. If you continue to experience issues, please contact us at support.virtru.com. Apologies for any inconvenience this issue caused and thank you for your patience as we worked to resolve it.

We are still awaiting approval from Google and are doing everything we can to get the release expedited. We will provide another update as soon as the the release is approved.

We are still awaiting Google approval for the release with the fix. As soon as the release is approved, we will push it out. We will provide another update as soon as we have one.

A release with a fix has been submitted to Google and we are awaiting approval. As soon as the release is approved we plan to publish it. We will provide another update as soon as we have one.

We are testing a potential fix. If all test go well, we hope to release a fix later today. We will provide another update as soon as we have one.

We have identified an issue with delegated mailbox activation in Virtru for Gmail. We are working to resolve the issue as soon as possible and will provide another update as soon as we have one.

This incident has been resolved. If you continue to experience issues, please contact Support (support.virtru.com).

We are currently investigating an issue where Virtru for Gmail will not activated for some delegated mailboxes. We will provide another update as soon as we have one.

Virtru has restored the ACM service, normal functionality has returned.

During maintenance operations, a configuration change introduced errors into Virtru's ACM service which handles encryption key operations. Encrypt and decrypt operations are likely to generate errors and fail. Virtru engineers are rolling out a fix momentarily to restore the service.

This incident has been resolved. If you have questions or continue to experience issues, please contact us at support.virtru.com.

It appears as if a Google update is now causing Virtru activations to fail for delegated mailboxes. We are working on an update that will resolve the issue and hope to have a fix out shortly. No other accounts or mailboxes should be impacted by this issue. We will provide another update as soon as we have one.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating a Secure Share issue that is causing intermittent issues uploading and downloading files. This appears to be a new issue and we are actively working to resolve it ASAP

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are seeing issues with uploading, downloading, and viewing files in Secure Share. The issue appears to be intermittent and we are investigating it ASAP.

This incident has been resolved.

We have deployed an update that appears to resolve the issue. We are continuing to monitor the situation closely to ensure the issue is fully resolved. If you are still experiencing problems please contact us at support.virtru.com

The improvements made overnight do not appear to have fully resolved the issue. As a result, this has been further escalated from Urgent to Emergency status. We will provide another update as soon as possible. Thank you for your continued patience and understanding.

We continue to work on a fix and plan to deploy some improvements overnight. We will provide another update as soon as we have one.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue impacting a small percentage of searches in the Virtru Control Center and Audit product. As a result, recent policies and audit events may not be immediately available for search by some users. However, this issue is not impacting all users and there is no danger of data loss. Virtru's engineering team is working on a fix and expects to have the issue resolved again soon.

The issue has been fully resolved. If you have questions or continue to experience issues, please contact Virtru Support.

A fix has been deployed via v1.9.1. This should resolve the issue for all impacted users. If you continue to experience issues, please clear your cache and try again. We will continue to monitor the situation to ensure the issue is fully resolved.

We are currently investigating an issue where files shared via Secure Share will not decrypt in the Secure Reader. The issue appears to have begun after the v1.9.0 release. We are working to investigate the issue and release a fix immediately. No other products have been impacted - files shared via other Virtru products still decrypt as expected in the Secure Reader. We will provide another update shortly.

This issue has been resolved. Apologies for any inconvenience this issue caused.

A fix has been implemented that should resolve the issue for all impacted gateways. All our systems show the issue has been resolved, but will continue to monitor it to ensure the situation is fully resolved.

We expect to have a fix out shortly. We will post another update as soon as the fix is deployed.

The issue has been identified and we are working to resolve the issue as quickly as possible. This is being handled as an emergency hotfix and a fix will be deployed as quickly as possible. We hope to have the Gateway back up and running shortly.

We are currently investigating an issue where the Virtru Gateway is failing. We will provide another update as soon as possible. Note: The issue does not appear to be impacting the Customer Hosted Gateway.

This incident has been resolved. Sincerest apologies for any inconvenience this caused. If you have additional questions, do not hesitate to contact us at support.virtru.com

A fix has been released and we are monitoring the results. The issue should be resolved on the newest version of Virtru for Gmail (v10.0.7). If you continue to experience issues, please try refreshing your page. If the issue persists, please contact Virtru Customer Support at support.virtru.com

The fix has passed QA. We are just awaiting Google to approve it. Once approved, we plan to publish immediately. We will provide another update as soon as the release with the fix is live.

We have a test build is in QA. Once the fix passes QA and is approved by Google, we will release it immediately. We will provide another update as soon as possible.

We have a potential fix that should be complete soon and go into QA testing. We will provide another update as soon as we have one.

We are still working on a potential fix for these issues. We will continue to provide updates as things progress.

We are continuing to work on a fix for this issue and will provide another update as soon as we have one. Thank you for your continued patience.

The issue has been identified and we are working to implement a fix.

We are investigating issues in Virtru for Gmail. It appears as if recent Google changes have caused encrypted email searches to fail. There also appears to be an issue when trying to send saved drafts with attachments. We are working to resolve these issues ASAP. We will provide another update as soon as we have one.

This incident has been resolved. Apologies for any inconvenience this has caused.

A fix has been implemented that should resolve the issue for all impacted users. We are monitoring the results to ensure the fix works. If you continue to have issues activating a delegated mailbox, please try refreshing your page. If problems persist, please contact virtru support (support.virtru.com).

The issue has been identified and we are working to engineer a fix.

We are currently investigating an issue where users are unable to activate delegated mailboxes with Virtru for Gmail. We will provide another update as soon as we have one. If you have questions, do not hesitate to contact us at support.virtru.com

All services are operating normally at this time.

AWS has informed us that they experienced a loss of power in one of their data centers. The power has now been restored to the affected facility and at this stage the majority of the affected EC2 instances have recovered. They expect to recover the vast majority of remaining EC2 instances within the next hour.

Virtru is investigating network connectivity issues and increased error rates and latencies. AWS has posted a similar update for APIs within the US-EAST-2 Region, which is likely related.

This incident has been fully resolved. Thank you for your patience and apologies for any inconvenience this issue caused.

We have made an update that should resolve the issue for all impacted users. If you continue to experience problems please clear your cache and try again. If the problem persists, please contact Virtru Support (support@virtru.com). We will continue to monitor the issue to ensure it is fully resolved and provide another update shortly.

Some users are reporting issues logging into the Virtru Dashboard. The Virtru Engineering team is actively investigating the issue and working to resolve it as soon as possible. We will provide another update as soon as we have on.

This incident has been resolved, Audit API is functional.

Due to a backend change, the `/messages` endpoint of the Audit API is generating errors. Virtru is working on a resolution. There is no impact to the collection of audit events, only the searching of them.

This incident has been resolved. Thank you for your patience and sincerest apologies for any inconvenience this issue caused. If you continue to experience issues, please contact support@virtru.com.

A fix has been implemented and the issue should be resolved for all impacted users. We are monitoring the results and running a few additional tests to ensure everything continues to operating as expected.

We have a potential fix that is currently in quality assurance testing. As long as testing goes well, we expect this fix to go out at some point tomorrow morning (EST). We will provide another update as soon as the fix as been deployed.

We continue to work to engineer a fix for this issue. We expect to have a potential fix move into testing and quality assurance today. We will continue to provide updates throughout the day as this progresses.

The issue has been identified and we are actively working to engineer and test a fix. Another update will be provided tomorrow morning (EST). If you have questions in the meantime, please contact Virtru Customer Support (support@virtru.com).

We have found a bug after the release of the Virtru for Microsoft Add-In V1.12.0. The issue occurs when sending an unencrypted message that would trigger a "Warn" DLP rule. Normally a popup would appear giving users the option to encrypt the message or send unencrypted anyway. Instead, no modal pops up and the send will fail. To work around this issue, you can: - Move from Microsoft Desktop to Outlook Web Access (OWA) and try sending again. - Temporarily Disable the WARN rule in the Virtru Control Center. Please note: This issue is only impacting users leveraging the Virtru for Microsoft Add-in on Windows Desktop. If you are using another Virtru product (ex. Gmail) or leveraging the Virtru Add-in on OWA, this issue should NOT impact you and you can disregard this alert. The Virtru engineering team is actively investigating a fix for this issue. We will provide an update as soon as we have one. Don't hesitate to contact Virtru Customer Support if you have questions in the interim (support@virtru.com).

Virtru identified an expired certificate on one backend service. The certificate was updated and all systems are operational. Virtru will conduct a full post-mortem to ensure certificate renewals do not cause future issues.

We are currently investigating this issue.

All Drive issues have been resolved. Thank you for your patience while we worked to resolve this. If you continue to experience issues, please contact Virtru Support (support@virtur.com).

We have resolved the issue where files uploaded to a Secure Folder are not automatically encrypting. We continue to work on the issue where Watermarked files still allow viewers to download decrypted copies. We will provide more updates on that issue as it progresses.

The issue has been identified and a fix is being implemented.

We have been made aware of two issues within Virtru for Google Drive impacting some security settings. Specifically: 1) Files uploaded to a Secure Folder are not automatically encrypted. 2) In some cases, a viewer can download a decrypted copy of a file with Watermarking We are investigating both issues and working towards a fix. We will provide updates as these efforts progress.

This incident has been resolved.

A fix has been implemented. We are monitoring the results to ensure it resolves the issue for all impacted users.

The issue has been identified and the team is working to engineer and test a potential fix. The patch will be released as soon as it has been validated and tested. More updates will be provided as the situation evolves.

We are currently investigating an issue where activation fails in Virtru for Drive. This does not appear to be impacting all users, but is preventing the use of Virtru for Drive for those impacted. We will continue to provide updates as we know more.

This incident has been resolved.

Google rolled back the change that was causing delegated activations to fail in Virtru for Gmail. This should resolve the issue for all impacted users. If you continue to have trouble, please contact support@virtru.com. We are still working to implement a fix, so Virtru will work seamlessly when Google does eventually rollout their changes.

The issue has been identified and a fix is being implemented.

We have been made aware of an issue where users are unable to activate Virtru for delegated mailboxes in Gmail. The issue is not impacting all delegated mailboxes at this moment. The Virtru team is investigating this and is also in contact with Google. We are working to resolve this as soon as possible. More updates to come soon.

The incident impacting drive activation has been resolved. If anything isn't working please reach out to support.

A fix has been implemented that should resolve this issue for all impacted users. If you are still having issues, you may need to refresh your page for the fix to be pulled in. If you continue to have issues after refreshing, please contact us at support@virtru.com We will continue to monitor this situation closely to ensure Drive returns to normal operations.

Virtru for Google Drive is not activating for some users due to compatibility issues with the latest Google release. Virtru engineers are working to develop a solution. If you are unable to access Google Drive and need urgent assistance, please contact Virtru support.

This incident has been resolved.

We have released an updated version of the Virtru On-prem Gateway that updates log4j to 2.17.0 to fix CVE-2021-45105. If you leverage an on-prem Virtru Gateway, we recommend all users upgrade to the latest version of the gateway. If you do not leverage a on-prem Virtru Gateway, no action is needed from you to resolve the vulnerability. We continue to monitor the situation and will provide additional patches and updates as needed. Do not hesitate to reach out to support@virtru.com if you have additional questions or concerns.

This issue has been resolved. Virtru will continue to monitor the situation both internally and externally, but all products have been patched and all customers hosting their own versions of Virtru have been given time to upgrade. If you have any additional questions or concerns, do not hesitate to contact support@virtru.com. We always want to be as transparent as possible in situations like these.

We have released updated versions of both the Virtru Hosted and On-prem Gateways that include additional hardening against the log4j vulnerability. No action is needed from Virtru Hosted Gateway customers as that product updates automatically. If you leverage an on-prem Gateway, we recommend all users upgrade to one of the two latest versions immediately (if you have not done so already). Do not hesitate to reach out to support@virtru.com if you have additional questions or concerns.

Virtru has been closely following developments of the Log4j Remote Code Execution (RCE) CVE-2021-44228 and began taking action on 12/10/2021. Virtru quickly identified all internal uses of Log4j and followed recommended guidance to patch all impacted software and systems, successfully completed by 12/11/2021. During this time period Virtru observed no exploited systems. Virtru continues to monitor all applications and infrastructure and is in communication with 3rd party vendors which may be impacted as well. Additionally, the majority of Virtru's infrastructure is designed to be resilient to these types of exploits. Virtru operates with strict outbound traffic filtering rules, allowing outbound internet connections only to explicitly allowed endpoints. This adds a significant layer of security and substantially mitigates the risk for the anticipated attack vectors related to this CVE. Virtru has also communicated directly to all impacted customers who self-host a Virtru product that uses vulnerable versions of the Log4j library, provided patched software versions, and instructions on how to upgrade. We recommend taking immediate action - and are happy to assist wherever needed. If you do not use a self-hosted Virtru product (which is the vast majority of Virtru users), then the vulnerability has already been patched and no additional action is needed from you. Do not hesitate to reach out to support@virtru.com if you have additional questions or concerns.

After monitoring the issue, we can confirm it is resolved. We traced the root cause back to unannounced selector changes that Google made to Drive. This prevented Virtru from correctly displaying encryption options within the Drive interface. We have confirmed that our fix resolves this issue and we will close this incident. Sincerest apologies to any inconvenience this caused you and your business.

A fix has been released that should fully resolve the issue for all impacted users. We are going to continue to monitor the situation. If you are still experiencing issues, we recommend doing a hard page refresh and/or disabling and then re-enabling the extension. If you are still experiencing issues after that, please reach out to support@virtru.com.

The issue has been identified. We are engineering a fix and hope to begin testing it shortly. We will provide another update as soon as we have one.

We are investigating an issue with Virtru for Drive where Virtru menu options are not appearing within the Drive interface. The issue occurs despite Virtru being active, but the usual Virtru options do not appear (ex. upload an encrypted file, encrypt a file, etc.). This is preventing usage of Virtru for Drive and may also cause sporadic activation failures. The Virtru engineering team is investigating this issue and working to engineer a fix as soon as possible. We will provide another update here as soon as we have one. Note: This issue is only for users leveraging Virtru for Drive. Virtru for Gmail has NOT been impacted and is fully operational.

All services appear functional, Virtru will conduct additional analysis next week to confirm no residual issues with any product or feature.

AWS has provided the following update: "We have identified the root cause within Lambda that is causing the increased error rates for function invocations within the US-EAST-2 Region. The subsystem responsible for executing functions is currently impaired and we are working to resolve it. We have seen some improvement in Lambda function invocation error rates and believe that this will continue as we take steps to resolve the issue. Other AWS services, including AWS Management Console, API Gateway, and Batch, are experiencing elevated error rates as a result of this issue."

Error rates have increased again, we continue to monitor

Error rates have decreased and all services appear to be operating normally.

Certain domain sync events and CKS key rotation functionality may also be impacted during this outage.

Virtru is monitoring an issue with the AWS Lambda service which provides functionality to certain Virtru features. The Virtru Dashboard and Audit products may not show the most recent data during this outage. Encrypt/decrypt functionality not impacted, and no data is lost.

Virtru for Chrome version 9.2.8 is now live. This release includes the patch to ensure Virtru will work when Google rolls their change back out. At this point, the issue should be fully resolved for all impacted users. If you are still experiencing issues, please contact us at support.virtru.com. Sincerest apologies for any inconvenience this caused you and your business.

We continue to await approval of the Virtru release in the Google Chrome Store. In the meantime, Google has rolled back their change, so this should resolve the issue for all impacted users. We will continue to provide updates and leave this incident open until the Virtru release is published. However, there should currently be no more adverse impact. If you continue to experience issues please contact us at support.virtru.com

Google has informed Virtru that they intend to roll back the change that triggered this Virtru issue. We still plan to release the fix as soon as it is approved. Our fix will work with both the new update Google made (and is now rolling back) and the previous state. That will ensure Virtru works in both scenarios moving forward. We will continue to provide updates, but between Google's rollback and Virtru's upcoming release, we are hopeful the problem should be fully resolved shortly.

We are still awaiting Google's review and approval of the release with the fix. We will continue to provide updates.

We recently submitted a release with the fix to the Google Chrome Store for review. As soon as it is approved, we will publish the release and it should resolve the issue for all impacted users. The review timeline for the Google Chrome Store can vary, but we will provide another update as soon as the review is complete.

We have engineered a potential fix for the issue and are now working to test it. Once the fix is through testing, we will submit a release (with the fix) to the Google Chrome Store. We will provide another update as soon as we have one.

We are currently working to resolve an issue where some delegated mailboxes are unable to activate in Gmail. This is leading to impacted users not receiving the activation email or receiving repeated activation failure error messages. The Virtru engineering team has already identified the issue and is actively working to resolve it as soon as possible. We will provide another update as soon as we have one.

This incident has been resolved.

Virtru's marketing website is now online, we will continue to monitor the situation.

WPEngine believes the root of this incident is tied to an outage at the vendor behind advanced network and global edge security. Cloudflare has been engaged and will keep customers updated as we learn more. The Status Page for our vendor is below for reference: https://www.cloudflarestatus.com/incidents/kctplzfbf2j2

We are continuing to work on a fix for this issue.

Virtru's marketing website host, WPEngine is currently experiencing issues with their GES and Adavanced Network platform. They currently do not have an estimated time of resolution, however they are working on getting this resolved as soon as possible. WPEngine will be updating the https://wpenginestatus.com/ page which can be used to track when the issue has been resolved.